Respected sir,
I have received letter & cheque dated at [20/12/2017] rs:7378.57 cheque no: 303685, mention in that "your request for full surrender has been processed". I have attached the same.
Reliance agent provide incorrect information and fraud with me (Abhay jadhav), sale incorrect way reliance policy & vacanza international pvt ltd membership as details as following, i do not surrender policy & i have requested reliance life insurance to refund rupees: 50, 000/- (Reliance guaranteed money back) and vacanza international pvt ltd rs: 74, 998/- as early as possible.
My details as follows,
Name of policyholder: mr. Abhay k jadhav.
Client id of policyholder: 88580037
Contract no: 51773566
My booklet page no.7, not mention agency/ broker details:
Myself abhay jadhav, requested reliance life insurance, please refund me (Abhay jadhav) rupees: 50, 000/- (Reliance guaranteed money back) and vacanza international pvt ltd rs: 74, 998/- as early as possible.
Please refund the money with my state bank of india (Sbi) account a/c [protected]
Mulund east mumbai - 400081 accounts.
On wed, dec 2, 2015 at 8:53 pm, wrote:
Dear sir / madam,
We acknowledge receipt of your email dated[protected].
We will get in touch with you within 2 working days.
Assuring you the best of service always.
Yours sincerely,
Customer service reliance life
Reliance life insurance company limited (Reg. No. 121)
Registered office: h block, 1st floor, dhirubhai ambani knowledge city,
Navi mumbai, maharashtra 400710, india.
You can reach us at: call centre: 30338181 or toll free number
[protected] between 9 a. M to 6 p. M. (Monday to saturday).
This is an automated response. Kindly do not respond to this email
The information contained in this electronic message (Email) and any attachments to this email are intended for the exclusive use of the addressee (S) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to reliance group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (In whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
On wed, dec 2, 2015 at 8:52 pm, abhay jadhav wrote:
Respected rajiv sir,
.
On mon, may 4, 2015 at 12:21 pm, abhay jadhav wrote:
Respected sir,
Myself abhay jadhav,. Residing in room no. 401, suryadarshan society, gavanpada, mulund east, mumbai - 400081, is writing this email to complain about that, pankaj sharma (Mobile no: [protected]), the agent called me and informed me about the reliance life insurance guaranted money back plan ie. Policy, for a 50, 000/- rupees premium and for a period of 10 years, i can get a loan of rupees 5 lakhs against this policy.
He also informed me that i will have to pay 50, 000/- rupees for premium and 50, 000/- rupees for loan every year. Once i take the loan of 5 lakhs, i will also have to pay 25% amount of loan amount against as vacanza international pvt ltd premium as membership too which will be refunded at the when i receive the loan amount.
On the basis of that, i, abhay jadhav. Application no # d8113631 filled the form and a cheque no # 540418 of rupees 50, 000/- and cancel cheque no # 540419 was given to a collection boy named ashok (Mobile no: +91 [protected]). On the basis of that, amount was deducted on 13/8/2014 from bharat co-operative bank, gavanpada, mulund (East) mumbai-400 081. And after that all the documents came home through courier.
Pankaj sharma (Mobile no: +91 [protected]) then called me and asked me to make two payments of rs 19, 999 towards vacanza international pvt ltd membership at 19, 999/- through cheaque and this amount will be refunded with the loan amount.
On the basis of that, i, abhay jadhav wrote two cheques# 540423 & 540424 of rupees 19, 999/- (Total=39, 998/-) and a cancelled cheque no # 540422 was given to a collection girl named radha karotiya (Mobile no: +91 [protected]) & she provided me an acknowledge receipt. The cheaque got cleared on 25/9/2014 from bharat co-operative bank, gavanpada, mulund (East) mumbai-400 081.
Pankaj sharma (Mobile no: +91 [protected]) then called up and informed me that a file code has been generated with the # vi2274. They also informed me that the cancel cheque no # 540422 was taken so that the loan amount along with the vacanza international pvt ltd membership refund amount will be deposited in this account. He also mentioned that his colleague vishal saxena will call me later and provide me further information on this.
On the basis of that, vishal saxena (Mobile no: +91 [protected]) then called me (Abhay jadhav) and told me that vacanza international pvt ltd will be providing me a coupon. I was asked to open the vouchers which included the medical insurance certificate, health voucher, value for money product voucher and return them (Vacanza international pvt ltd.) back those vouchers (Via courier) with my signature on the back side of each voucher. I have done all that was asked.
Vishal saxena (Mobile no: +91 [protected]) then called me and asked me to write a cheque of rupees 35, 000/- & courier him, my (Abhay jadhav) pan card, driving licence xerox. I (Abhay jadhav) couriered them the documents along with the cheque no # 540427 dated 13/10/2014 bharat co-operative bank, gavanpada, mulund (East) mumbai-400 081 rupees 35, 000/- with payee name vacanza international pvt ltd.
Vacanza international pvt ltd office (Mobile no: +91 [protected]) called me (Abhay jadhav) for confirming that my account balance was maintained or not. An amount was deducted on 20/10/2014 from bharat co-operative bank, gavanpada, mulund (East) mumbai-400 081.
Vishal saxena (Mobile no: +91 [protected]) then called me and told me that your fixed deposit return (Fdr) for vacanza international pvt ltd is a/c no:[protected]. The loan and vacanza international pvt ltd membership amount will be refunded in the fdr a/c no. He (Vishal saxena) also informed me that vikas kakade (Loan head) will call you & provide further information regarding this.
Vikas kakade (Mobile no: +91 [protected]) called me and asked me to make the last payment of rupees 62, 160/- at the earliest. He also said that the loan amount will be funded in your acount and new file code generated was # d2c1126.
On the basis of that, i mailed a photocopy of pan card, driving licence, cheque no # 540428 dated 02/11/2014 bharat co-operative bank, gavanpada, mulund (East) mumbai-400 081 for rupees 62, 160/- to be paid to vacanza international pvt ltd. Vacanza international pvt ltd office (Mobile no: +91 [protected]) called me and confirmed that account balance was maintained. Amount was deducted on 11/11/2014 from bharat co-operative bank, gavanpada, mulund (East) mumbai-400 081.
Vishal saxena then called me and told me that vacanza international pvt ltd transferred all (Total) collected membership amount within seven working (7) days & next day the loan amount of rupees 5 lakhs would be funded in my account at bharat co-operative bank, gavanpada, mulund (East) mumbai-400 081 account. Also, i was informed by vishal saxena that he will be going to his native place for 10 days. As per the conversation, i didn't receive the membership refund amount after 7 working days. I called, vishal saxena on the seventh day evening and he (Vishal saxena) informed me that the loan amount of 5 lakhs ruppees would be funded the next day along with the collected membership amount in your account. However, i haven't got any money yet ever since then.
I (Abhay jadhav) tried calling vishal saxena but his phone was showing out of coverage. I tried calling him again after few hours and his phone was switched off. I also tried sending him messages and but they showed up as undelivered on my phone.
I also checked for contact details of the collection girl (Radha karotiya) in the acknowledgement receipt i received for the first membership payment. I asked her for the name and the contact number of the person (From vacanza international pvt ltd) whom i shall call regarding this issue.
Myself abhay jadhav then contacted aasha verma, ceo of vacanza international pvt ltd (Mobile no: +91 [protected]). I called and told my whole story regarding this issue. After listening to this, she passed on the phone to another guy and he informed me that reliance life insurance and vacanza international pvt ltd have no tie ups. I also told him that i have been frauded by vacanza international pvt ltd and asked him to provide me refund from vacanza international pvt ltd. He then, told me that they will look into this issue and get back to me after 3 days. I contacted aasha verma (Mobile no: +91 [protected]) after 3 days and asked her about the refund. Aasha verma told me that your cheque no # 540428 at rupees 62, 160/- will be refunded and regarding the remaining amount, they will let me know about this.
Next day mr. Alok kumar (Mobile no: +91 [protected]) called me and told me (Abhay jadhav) that you can use the vacanza international pvt ltd coupons provided by them. Myself abhay jadhav then strictly informed alok kumar, that i am not interested to use vacanza international pvt ltd coupons and i want full refund of my money.
Mr. Alok kumar called me again and told me that all your money will be refunded with the deduction of service tax (12.24 %) and i agreed for the same.
Myself abhay jadhav then contacted aasha verma and she informed me, that vacanza international pvt ltd refund of rs 62, 160/- after thirty (30) days will be given to you.
After thirty (30) days, myself abhay jadhav then contacted aasha verma (Mobile no: +91 [protected]) and she told me that if you have an existing account available with axis bank, then the refund amount rs: 62, 160/- can be credited as early as possible.
Myself abhay jadhav then sent a message (Sms) with the account details of my brother (Ajit jadhav, axis bank a/c no # [protected] mulund east mumbai - 400081) who has an existing account with axis bank. I then contacted asha verma about this and she told me that the refund amount will be credited within 3 hours in my brother's account. She also informed at the time that she is in the hospital with her father being hospitalised and asked me not to call her.
The amount 62, 690/- on 03/03/2015 was credited in my brother's account (Axis bank a/c no # [protected] mulund east mumbai - 400081 account).
My self abhay jadhav then contacted vacanza international pvt ltd office (Mobile no: +91 [protected]) and informed that,
Cheque no # 540423 rupess: 19, 999/-
Cheque no # 540424 rupess: 19, 999/-
Cheque no # 540427 rupess: 35, 000/-
—
Total rupess: 74, 998/-
—
And asked them for the refund of the total remaining amount (Rs 74, 998/-). Vacanza international pvt ltd office representative (Girl) informed me (Abhay jadhav) that she does not have any information regarding my case and she will get back to me as soon as she has it. She also informed me that please do not call asha verma on her phone.
Again after seven (7) days, myself abhay jadhav then contacted vacanza international pvt ltd office girl (Mobile no: +91 [protected] / 53), and no one answered the call. I searched the contact number for the vacanza international pvt ltd from their website and called on (Contact no: +91 [protected]). Still the call was unanswered.
Myself abhay jadhav, requested vacanza international pvt ltd. Please refund me (Abhay jadhav) rupess: 74, 998/- as early as possible and informed vacanza international pvt ltd that i was frauded. Please refund the money with my bharat account a/c [protected] or state bank of india (Sbi) account a/c [protected] mulund east mumbai - 400081 accounts.
I will once again request you to, please refund me (Abhay jadhav) my money as early as possible.
I request you for your full co-operation and hope you will do the needful.
—
Regards,
Abhay jadhav.
Cell: [protected].
Mumbai -400081.
..
My details as follows,
Name of policyholder: mr. Abhay k jadhav.
Client id of policyholder: 88580037
Contract no: 51773566
My booklet page no.7, not mention agency/ broker details:
Myself abhay jadhav, requested reliance life insurance, please refund me (Abhay jadhav) rupess: 50, 000/- (Reliance guaranteed money back) and vacanza international pvt ltd rs: 74, 998/- as early as possible.
Please refund the money with my state bank of india (Sbi) account a/c [protected]
Mulund east mumbai - 400081 accounts.
—
Regards,
Abhay jadhav.
Reliance Life Insurance customer support has been notified about the posted complaint.
Your concern is our priority! To serve you better, we request you to kindly email us at [email protected]. Our service team will be glad to assist you.
Regards,
Reliance Nippon Life Insurance Team