Reliance Life Insurance Complaints & Reviews

Forwarded message —
From: amitva sharma/rli/customer care
To: anandkumar roy
Sent: friday, september 7, 2018, 12:51:04 pm gmt+5:30
Subject: fw: refund of premium amount in fraudulently sold policis

Dear mr. Anand kumar roy,

Thank you for being a part of the reliance nippon life family.

We wish to inform you that your policy document and duly signed proposal form have been dispatched to your mailing address as per the following details:

Policy number

Dispatch date

Courier name

Pod number

50565196

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

50565171

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

We also assure you that we have thoroughly inspected the proposal form duly signed by you, used for the issuance of your policy, and have found no signs of tampering.

We received your first request for cancellation on aug 31, 2018 which is beyond the freelook period of 15 days from the receipt of your policy document. Therefore, we cannot comply with your request for cancellation of the policy.

Given the above facts, this case cannot be treated as a mis-selling complaint.

If you think we have been unable to meet your expectation on the resolution that we provide, kindly address your grievance within 8 weeks from the date of the receipt of the resolution letter to rnlife. [protected]@relianceada.com. We request you to quote this reference no [protected] in all your future communication with us on this subject. If we don’t hear from you with in the stipulated timeline, we will consider the complaint closed with no further action required.

In case you do not agree with the facts stated by us or want us to reconsider our decision, please enclose relevant evidence and write to:

Grievance redressal officer mr. Ashish sarma at rnlife. [protected]@relianceada.com or
Send a letter addressed to grievance redressal officer, reliance nippon life insurance co ltd, 5th floor, reliance centre, off western express highway, santacruz east, mumbai 400055


At reliance nippon life, our endeavor is to protect you and your family. Rules and regulations aside, we believe that cancelling your policy now would not be in your best interest. We urge you to remain invested in securing your family’s future.

If your issue remains unresolved, you may approach the insurance ombudsman, in terms of rule 12 & 13 of the redressal of public grievance rules, 1998. Please visit www.reliancenipponlife.com for contact details of the ombudsman.

If you have any queries or concerns, please give us a call on[protected] between 9.00 am to 6.00 pm (Monday to saturday). You can also email us at rnlife. [protected]@relianceada.com or visit your nearest branch.

Assuring your best service, always.

Warm regards,

Reliance nippon life insurance

Customer care

We are always here for you. You just have to call us by another name.

We are now reliance nippon life insurance company limited.

Reliance nippon life insurance company limited. (Formerly known as reliance life insurance company limited)

Irdai registration no: 121.

Corporate office: reliance nippon life insurance company limited, reliance centre, off western express highway, santacruz east, mumbai 400 055

Cin: u66010mh2001plc167089

— forwarded by rnlife headcustomercare/services/rlic/relianceada on 09/06/2018 11:57 am —

From:

Anandkumar roy

To:

"rnlife. [protected]@relianceada.com"

Date:

09/06/2018 10:17 am

Subject:

Fw: refund of premium amount in fraudulently sold policis

Dear sir,

As advised by your representative in trailing mail, this is to forward our grievance, highlighted green, for your kind perusal and favorable action please.

Rgds

— forwarded message —

From: anandkumar roy

To: rnlife. [protected]@relianceada.com

Sent: tuesday, september 4, 2018, 12:12:56 pm gmt+5:30

Subject: refund of premium amount in fraudulently sold policis

Dear sir,

This is in reference to the email from rnil appended below:

Forwarded message —

From: akshata tukaram ghadi

To: [protected]@yahoo.com

Sent: monday, september 3, 2018, 5:23:21 pm gmt+5:30

Subject: policy no.50565196 and 50565171

Dear mr. Anand kumar roy,

Thank you for being a part of the reliance nippon life family.

We refer to the concerns raised by you in your email dated aug 31, 2018.

We wish to inform you that your policy document and duly signed proposal form have been dispatched to your mailing address as per the following details:

Policy number

Dispatch date

Courier name

Pod number

50565196

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

50565171

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

We also assure you that we have thoroughly inspected the proposal form duly signed by you, used for the issuance of your policy, and have found no signs of tampering.

We received your first request for cancellation on aug 31, 2018 which is beyond the freelook period of 15 days from the receipt of your policy document. Therefore, further to our telephonic conversation we cannot comply with your request for cancellation of the policy.

Given the above facts, this case cannot be treated as a mis-selling complaint.

If you think we have been unable to meet your expectation on the resolution that we provide, kindly address your grievance within 8 weeks from the date of the receipt of the resolution letter to rnlife. [protected]@relianceada.com. We request you to quote this reference no [protected] in all your future communication with us on this subject. If we don’t hear from you with in the stipulated timeline, we will consider the complaint closed with no further action required.

In case you do not agree with the facts stated by us or want us to reconsider our decision, please enclose relevant evidence and write to:

Grievance redressal officer mr. Ashish sarma at rnlife. [protected]@relianceada.com or

Send a letter addressed to grievance redressal officer, reliance nippon life insurance co ltd, 5th floor, reliance centre, off western express highway, santacruz east, mumbai 400055

At reliance nippon life, our endeavor is to protect you and your family. Rules and regulations aside, we believe that cancelling your policy now would not be in your best interest. We urge you to remain invested in securing your family’s future.

If your issue remains unresolved, you may approach the insurance ombudsman, in terms of rule 12 & 13 of the redressal of public grievance rules, 1998. Please visit www.reliancenipponlife.com for contact details of the ombudsman.

If you have any queries or concerns, please give us a call on[protected] between 9.00 am to 6.00 pm (Monday to saturday). You can also email us at rnlife. [protected]@relianceada.com or visit your nearest branch.

Assuring your best service, always.

Warm regards,

Reliance nippon life insurance

Customer care

With regard to the above, it is to attach the details of insurance policies we have in the name of family members including the policies done fraudulently in the name of refund of agent commission etc. At the time of cheating through issuing policies in the name of release of agent commissioned, the deposited/premium amount will be refunded after one yr with interest @18% and agent commission will be released well before that.

The detailed case is as follows:

It is to bring to your kind notice that the undersigned had superannuated in 2008 from a public sector company and had invested the terminal benefits in different policies through insurance agent mrs. Pinku thakur, code 20430217 in reliance life. The following officials of insurance companies informed that the agents had put such a code in policies applications which signifies that they are my relatives and they are authorized to divert from 20-40% of policy benefits in their account. We were quite unaware of this. This is to mention that the agent is in no way related to me except agent-customer relation.

I am having main policy nos.15267527/30.9.2009, 15267671/30.9.2009, 18754736/28.4.2011, 18754590 /23.3.2011 for self & wife (Narmada roy) and 18344638/31.12.2010 of my son pankaj kumar roy in reliance life insurance.

In the month of nov’13, i got a call from mr. Rohan kapoor, mob no.[protected], landline no.[protected]/[protected] from delhi head office of reliance life that about rs. 2.5 lakhs has been diverted from my above mentioned policy nos. To agent account towards their commission and i have to follow same procedure, as has been done in case of iciciprulife & birlasunlife (He informed that this information he got from net and they are also trying to help their customer for image building of our company), for release of commission amount. Accordingly, 4 nos. Were executed (Details in attached list of policies. It is also to mention that the agent had advised for not mentioning the exact reason for purchasing these policies ie for release of agent commission, during telephonic verification by co.

During discussion on 24.4.13, mr. Rohan informed & sent the transferring code and mention that confirmation calls will be received within 15 days and thereafter fund transfer letter will be sent within two weeks.

During discussion on 10.5.13, mr. Rohan informed that some problem is being raised by agent department due to which irda is not processing the case further.

After the above discussion, neither mr. Rohan is responding on phone nor sent any communication.

I have been pursuing my case regarding refund of premium amount or converting it to one time deposit with rnil directly and through irda since june 2013 but being regretted only quoting terms of policy but they never treated it as a case of fraud and cheating to a senior citizen of india.

On the advice of some insurance expert, i have made fresh request on 31/8/18. While regretting to my request vide your co's above mail, contact details of complaint redressal officer and others has been provided first time now during our communications on the issue for last 5 yrs.

It may kindly be seen from the list of policies attached, bsli had converted two bsli vision policies of amount rs. 1.0 lakh and 2.50 lakhs into 2 nos. One time deposit rainbow plan of equal amounts.

In view of the above, i would like to submit the following for kind consideration and favorable action:

I) being retired person, i had to break my fd & other savings to execute new policies and under deep financial crisis and life & death situation arose.

Ii) if refund of premium amount is not possible, it may be converted into one time deposit with minimum lock in period.

It is earnestly requested to kindly look into/intervene in the matter for favorable resolution and enable us to manage bread & butter till rest of life.

Thanking you sir,

Rgds, - insurance policies. Xlsx

Could you please assist me in getting my relieving/experience letter. I joined reliance life in the year august 2011 until january 2012. Appreciate if you could help me in any manner you can or guide me with the process and to the right point of contact. I am still struggling to get this letter.

Name-sandeep sahoo
(Sap code[protected]
Work location - bhubaneswar
Reporting manager-sarada kanta pattanaik.

Regards
Sandeep sahoo
Contact-[protected], [protected]

Dear sir/madam,
This is to inform you that my father konda nagaraju took the reliance life insurance policy in 2015. He paid premium for two times i. E., july, 2015 and feb, 2016.in last year 2017, customer care people from reliance life insurance called to my father through mobile and they said to pay the premium amount. I and my father asked them for branch address to pay the premium amount but customer care people neither told us the branch address nor to pay online. Instead we looked many places in our locality for reliance life insurance branch to pay the premium amount but we did not find the branch address. Recently on july 16, 2018 my father got expired due to accidental death. Even then i made some time to search for your branch address in our locality i. E., mahabubnagar town, telangana but we could not find your address and i tried customer care number it did not work. Finally somehow i found the branch address at dilsuknagar, hyderabad. I went to dilsukhnagar branch and asked regarding my father's insurance policy. I was shocked to hear their words. They told me that your father’s policy is lapsed and the premium amount which you paid also won’t be given back. I requested them for a longer time to help us with insured amount but they did not gave me the proper response. They told me that there is no reliance life insurance branch in your locality from last two years and they also mentioned that customer care number has changed. Then i talked to customer care people, they are not giving proper reply and the way they are talking to customers is ridiculous and they disrespect us.

I would like to conclude by saying 30, 000 rupees is not an easy amount to our middle class people to be neglected. We as customers expect, a huge-reputed company like reliance value their customers by providing better services to people with their plans. I request you to take this issue under high priority and help your customers when they are in need of help so that they have trust in your company.
I have all the original bond and documents.

Policy number:52287911

Sales manager at the time of policy given:vikranth
Sm code:70168572
Date:13/07/2015
Iird licensed advisor:chandra shekar
Name:iifl
Advisor code:21342963
Date:13/07/2015.

I have made the premium online for policy number 52734054 today ( 29/08/2018). My bank statement shows the money is paid to you.

When I went to the web site www.reliancenipponlife.com and logged into my acciount to generate the receipt, I was not able to generate to do so for the same.
The message displayed was "No records found".
When I have made online payment it should reflect immediately since the payment has been done instantly.
Please look into the matter and issue the Receipt.

Regards

Ajay Narayan Nerurkar

Client iD : 97818435

My name is vijay kumar:

Iwhen i recieved call from executive, he told me, if i can give rs. 50000/- for three year then i can take 227000/- after three year..

But both number are got switch off [protected] (Deepak relience), [protected] (Rohit relience)

Dear sir they told wrong thing that can give me 227000/- after 3 year.

I believed on soft word.

Now i visited kirti nagar-branch, they ignore me told me you can go any where..

I pay this money to get help of 227000/- for my sister marriage after 3-4 years as executive ensure me.

They told if get call for verification, just tell everything is okay otherwise they policy will reject by mr. Rohit.

Please help me., i am help less. I am in dipression
They give me false promise. I make complaint to relience but they refuse two times. They told we sent you policy and you need to read it, but could not able to understand legal language.

Dear sir, i paid a sum of rs.9889/- towards my premium to policy number. 50294118 on 11.08.2018 through sbi atm debit card. Please provide me the receipt to my email address [protected]@gmail.com thank you. Contact no. [protected]. Immediately i need payment receipt. Other wise please tell how to download payment receipt. My policy account no rajapalayam branch

Removal of pan number from ida portal
Removal of pan number from ida portal.
Kindly remove my pan number from your portal. I am sonu keshri licence no 20194091 with reliance life insurance company. I am not going to continue agency with reliance life insurance company. My pannumber is bllpk5702n. My email [protected]@gmail.com. My mobile no is [protected] /[protected]
Kindly remove my pan and do the needful.
Thanking you.

To
Manager
Employee provident fund
Mumbai, india.

Dear sir
I have applied for pf withdrawal thorough reliance life insurance, nellore branch on 18/02/2010.
After some days the pf applied papers returned due to some signatures missing. Again i have sent
Papers by signing.

Can u pls check whether the amount prepared or not or want to know the status of my pf. Please revert me with details.

Details of my pf :
Name of employer: reliance life insurance co. Ltd.
Pf account no: mh/48439/9842
Sap code : 70017970
Bank: hdfc bank ltd
Branch: nellore.
A/c. No. [protected]

I once again request u to check for my pf amount & transfer the same to my account.
Any issues pls contact me on my cell no below or u can mail me @
[protected]@gmail.com.

I have submitted my pf with drawl form with reliance hr on 18/02/2010., i have contacted their hr 20 times but nobody is able to tell me when i will get my pf. They are saying that they have submited my documents with pf office in feb 2010 and again i have submitted on 12.04.2017.
But there is no response from their side. Pls do the needful

Thanks & regards
J. Syam sundar
Nellore.
[protected].

Dear sir/mam
on 23/07/2018 i pay my premium for 03 policies due to some reason premium of 01 policy no[protected] is not credited in my account.
when i share this matter to bank they told me that it is not our problem they gives me a merchant transaction no-([protected]) and told that kindly contact to your merchant for payment settlement.
kindly resolve the matter as soon as possible.
Clint I.d[protected]
Policy no[protected]
Date of payment-23.07.2018
Premium amount-7391
Type of transaction-State bank of India online

I was trying to surrendered my reliance Nipon life insurance policy vide No 50779264 from last 3 years, i have already paid Rs. 45000/- in 03 yearly installment but still after several phone calls and email contact cited issue not redressed by the company.

please help, i am a marginal income holder and that premium portion is very hard for me

Narayan Ch Mondal
Port Blair

With reference to above subject, I have complained earlier regarding
Cancellation of the said policy, also I have submitted original policy bond paper on 28.9.2016 in your Hadapsar Pune branch on the basis of SMS received from you. Still I have not received the amount paid by me. The policy was done for installation of tower, but it was false. I cannot continue this policy, because I do not have this much income to continue this policy. I have not paid the premium amount due to insufficient fund.
I kindly request you to look into the matter and release payment at the earliest.

Dear sir / madam
This is rajinikanth nandanaboina i worked as advisor in reliance life insurance i join on 1st april 2015 and my agency code 21841878 my pan - auppn8084j. After one year i left my job as an agent now i got an opportunity from hdfc as an agent. They asked me for noc from the previous insurer when i reached them they told to submit an application for noc i submitted to them. Now they are demanding money for issuing my noc is their any rule for paying money for noc to the insurer. Please take this complaint and please issue my noc.

I received a call from Reliance executive and he introduced "Reliance Nippon" policy, he told me that I will be getting 15% cashback and all the extra charges that I will pay for converting my 51k premium into emi. But now he is not answering my call. When I called company helpline number, they said that they will look into my matter but even they didn't replied, they even didn't gave me the agent id of that person.

Reliance life insurance what is going on. Are you playing some kind of games with me. Few days back i received a call from[protected] a lady. She was so polite & she heard each & every details of my concern very carefully after couple of days i received another call from same number & they approved my case & ready to refund my investment amount. Very next day i received a call from another number[protected] & she said they cant refund me my amount.. How can this possible... Why reliance is playing with me.. I want each & every answer from company about this. When it is very clear from the first mail how your agents cheated with me then also you are not accepting mis sale in this case... Please check below attachments i am sending you all the conversation between me & the company from past fee days... You will clearly hear they approved my case..

Dear sir/mam,
Being a customer i am not happy my husband mr. Sat pal was expired 30 oct 2016. They join your reliance life insurance company on may 07, 2014 as per your agent faith they know how to convince people it was all in a hurry we didn't even look policy so deeply we just trusted them what they said, at first look for he also it was a good deal so we take it.
Now your company said that my husband was suffring from diabetes mellitus since 10 yrs, answers is incorrect, so what was the my fault. Is your company agent fault we will pay a huge amount. Other companies birla sun life insurance, lic, kotak life insurance were passed our claim so why reliance life insurance company unable to passed claim (Reliance guaranteed money back) i want my claim.

Nominee
Shakuntla devi

Have purchased a reliance nippon moneyback policy in march 2018. I have been in contact with a person named mr. Kamal claiming to be holding a managerial position at reliance department.
He advised me to purchase the money back plan and also promised to provide a health insurance plan, which reliance is offering as complimentary with the money back plan and for a limited period of time.
I purchased the money back plan and have...

Dear sir/Madam,
I am Saravanan R from Trichy. I have visited your branch for many times.I want to get my Annual policy statement for the year[protected] for certain concerns.I have already given my Mail address.Please check my account and send my Last Annual Year[protected] statement for the following policy numbers,
10012519
10012523
10289333
I also need the annual statement of my wife`s policy Mrs.S Pitchaiammal for the policy number 11167693.
Let me attach my mail address here for your easy concern.
Please send my requested statements to the Mail Id: [protected]@gmail.com
Thank you.

I purchased a policy no[protected] in the name of mrs. Sunita gupta client id[protected]. Within 15 days i requested shri shailesh gole manager at o. P road baroda for surrender of the policy. He assured me that it will surrender after 15 days after taking approval of higher authorities. On[protected] i submitted the policy and freelook cancellation request form to m. Sweta shah at o. P. Road baroda center of reliance nippon life insurance. She didn't gave receipt or acknowledgment and misguided me. On that day shri gole also misbehaved and shouted like as i am a culprit. After sometime this policy send back by courier at my home address. On inquiry through customer care i came to know that they did't received any such request. I want to surrender this policy as i requested to shri gole as per rule within 15 days. You are requested this may be done and due amount should be credited in my account. Shri shailesh gole has not being done any help, hence you are requested high level inquiry may be done in this case, otherwise we will go in legal action.
Contact on : [protected]
Mail at - [protected]@yahoo.com / [protected]@gmail.com

Puja sharma call me offer to take reliance insurance against loan provied by 4.5 % intrest rate. I paid premium
15675/- than loan sanction letter received
But before loan disburse paid some amts refund with loan. I was 40000/- paid but loan amts cannot disbursed. Again call to paid some amts otherwise before paid amts not refund again i was paid some amts.. Totally i was no chance to reverse i paid near about total 264410/- paid between 7/12/2017 to 21/4/2017

Policy matured on 21.3.18 they send maturity benefit by cheque on present address which is wrong. Not as per my policy paper address. They don't inform me by email. My registered no is closed. After call on 11.4.18 they demanded my whole profs that is id proof address proof pay out form but till 16.4.18 they couldn't resend my maturity benefit. They demanded the same document again. Which i send them on 11.3.18. And they reacted also on 11.3.18 as sending cheque again but today 16.4.18 they refused to get any attention about 11.3.18 documents. Please help me
3.18