Reliance Communications Complaints & Reviews

Sub: Recharge of Rs 150 on 8 Sep 2014 not available in my Cell Phone ([protected]) The cell phone was Recharged for Rs 150 by Aditya Times & TeleComm, 4T Blk, Jayanagar, Bangalore560011 on 8 Sep 2014. It was successful on the Cell phone of the Shop (Cell No: [protected]). The SMS was shown to me in the shop. However, it was NOT available for me when I checked the amount. Complaint sent to Ms Amita Shetty Appellate Authority RCL, Subramanya Arcade, No 12/2, Tower B, 1st Floor Banerghatta Road, Bangalore 560029 It was sent to RCL on 7th Oct 2014. No reply. Reminder on 2 Jan 2015. Still NO Reply.

Dear Sir, I have disconnected my broadband connection from Reliance on 31st Jan 15. Subscriber ID is[protected] and cancellation request ID is[protected]. But reliance have not responded for it and still they are sending me the bill. I have communicated several times via mail and also contacted the customer care. But nothing has happened. Kindly help me to come out from this issue. I have maid the payment for the above mentioned subscriber ID till 10th Feb 2015 and requested for disconnection of the said connection on 31st Jan 15. Please Help me Bahubali Amatur

TO, I am customer of reliance GSM my mob. no- is [protected] i recharged my phone rs. 200 for full talk time on 16.01.015 and a recharge on 24.01.15 of rs 255 (1.5 GB) internet data for 30 day's validity. but on 23.02.2015 my phone account balance of internate data as well as main balance was cut by the reliance. when i complaint at reliance customer care they accepted that the main balance was wrongly deducted and given on assurance of refunding the main balance with in six hours. my compliant Id was[protected]. but later they emailed me says that the deduction was right and no refund will be given. when i asked for called details they did not replied my mail. The reliance GSM is cheating the customers saying that the main balanced is used in access of internet. so i request you to look into matter and make me refund of my main balance. Regards Vidhu Shekhar Upadhyay. Description: ZEE-Media--Logo.JPG #[protected]

I received a Lok Adalat litigation notice, for a dispute in bill payment. I have asked the customer care to close my account long back, but they haven't done it and charged for two months or so. Its not my fault. If you see my account, I have been using it for more than 3 years and have paid all through the tenure promptly, not even a single late payment. I have no reason to do this kind of cheap fault of non payment. Worse part is I have been harassed by many people claiming they are from Reliance, police, agents and etc and in all channels email and phone I am really frustrated with Reliance Communications.

Dear Sir, My reliance no is [protected], Name-Abhijit Das, I closed their service that no. on[protected], I portability that no into Airtel, But my security deposit Amount of Rs. 300/- not refund to me till now. I cleared all bill amount as per your bill statement .Reliance service is very bad, when I closed your connection before 6 month I don't have received any Bill hard copy, thats why I close your connection. Customer care said that I received all bill with signature, but I didn't received any bill or any signature. Please inform them my security deposit refund me as per their calculation.

I am Nishant Singh using mobile number [protected] facing network problem in city during electricity. hence we face no network 10 hrs every day. i complain to reliance bt there is no assurence.please solve the prblm as soon as possible. Thanks Nishant Singh [protected] Kiriburu (Jharkhand) dist west singhbhum

Hello Sir/Ma'am, I am Majeet Singh from Lucknow and was using Reliance Netconnect Service from 10/10/2014. i have taken 3 Months ARP (Advance rental plan). After completion of my 3 months they haven't given any intimation and sent me Rs.431/- amount of Bill on extra uses after completion of my period of plan.. OK But now they are charging me Rs.1133.13 of amount and saying this is because my plan have been changed to Rs.625 Plan... and all this happening without any prior notice or message... and this is when i am not using their service. In this way these guys making lot of money from so many people like me.. This auto switching system is totally illegal in my aspect.. And this is nothing but harassment from this BIG company.. My Reliance Netconnect No is [protected].

I joined reliance network since16th of February 2015. Since then I requested 4 times for Internet speed but all in vain & my post paid number is [protected]. So I would like to know that how long I have to suffer from disease like RELIANCE COMMUNICATION ? Thanks & Regards, Binay Jha

Hi, I made disconnection on date Oct/2012 and made payment at that time of around 300 something. This procedure occur in Reliance Aundh branch. Now after almost two year i am getting this legal notice and also for past two month call to pay the amount. Please check details from reliance and correct this mistake. I am wondering has reliance number to somebody else and accounting bill on my name since i don't have the SIM for past two year. If that is the case i have to file police complaint about the same. RIL no: [protected] Let me know if you need more information. Thanks, Rajiv

Respected sir, I am Shahnavaz Aahmed I recharged 797 rupees recharge in my reliance net connect+ modem( MDN no.-[protected]) for one month validity but I am unable to connect my internet to my modem in my system, and if connect it is not giving proper 3G speed. I made many times complain regarding this problem but they are not taking any serious action to our complain. And when our validity got over they will asked regarding the problem at that times we don’t have any option to tell any things. voice-[protected]

This was the mail sent to [protected]@relianceada.com netconnect.[protected]@relianceada.com on 2-mar-15 Dear sir, My data card no is [protected] I am using this for more than 4 years. My data card not worked for 13/01/2015 I called customer care for regarding this and I asked for upgrade of PRO 3 1st they told to visit my nearest outlet Velachery outlet they will upgrade this no with PRO 3 it will charge 1599 for wifi device and Rs 100 will be waiver per month for 1 year as per your instruction I visited Velachery outlet but they say we are not having the empty device all device available with us are with new number so not possible here you can visit some other outlet like that they says. After that I have called customer care and says regarding this then your representative told me to visit adambakkam outlet I asked then to give contact no so that I will call and confirm whether they having PRO 3 empty device or not but your representative told that we don’t have contact no then I have visited adambakkam outlet also there also same thing they says we don’t have empty device. I also visited t-nagar outlet they also says we are not having empty device, After that I again called customer care they says you visit to authorized service center in Nugambakkam they can help you I told that your authorized service center will available till 6 pm for me it’s not possible to go there before 6 pm for that they said nugambakkam service center will open till 8 pm so I visited nugambakkam service center by 6/02/15 at 6:50 pm but it was closed at 6 pm itself on the spot I have called customer care but he says yes sir it will be closed by 6 pm then I asked why yesterday one lady from your side says it will be open till 8 pm I have cancelled some important work and came there but no use I asked your customer care to close my account actually I paid Rs 1370 on 08/12/2014 for 3 month advance rental plan it’s valid form 10/12/2014 to 9/03/2015 so your refund my money from 14/01/2015 to 9/03/2015 which I have paid but your representative told that refund option not available I told that if I have not pay even for Rs 10 also your will not accept to close without that money but why I have to give my money to you I told then he told me to wait he will transfer the call to retention department after few minutes he told that all are busy he told me to call tomorrow. Then 7/02/2015 I called at 12:30 pm to your customer care and call got transferred to retention department Mr.Rishi who speaked with me he told that you can upgrade to PRO 3 I said that I am tried to covert but not possible in any of your outlet they saying empty device not available then Mr.Rishi told that there is an option available to change without empty device I have argued about I have visited 3 outlet all are says not possible but you saying it can be done I am not willing to waste time after this please close my account but he told that wait if you not believe me I will transfer this call to my senior executive she will explain it can be done without empty device then he transferred the call one lady talk to me I do no her name but she told that with any of PRO 3 device which is already loaded with no also option there to load your no you visit to outlet which you already visited if that person says not able to do this you call to customer care from there and give the phone to us we will explain how it can be done then I ask to give so complaint no with all this history so that I need to explain all this while I call from there then she told Mr. Rishi will give the Sr.NO regarding this and she transferred the call to Mr.Rishi then he told now you believe that it can be done right I told yes he given the SR. NO :[protected] then I have visited Velachery outlet again on the same day at 4 pm he told not possible then I called customer care Miss. Beaula attended the call and I told the SR.no and told now I am in Velachery outlet they says not possible she told wait I will transfer the call to retention department after some time she told all are busy at the moment you give your phone to someone who is in the outlet I will tell them I have given to one person he told that it’s not possible without empty device I already told this to customer but again he comes here for same issue saying that customer care told it can be done and he given back to me then Miss. Beaula told that here device not there u visit to some other store I asked her to connect the call to Mr. Rishi but she told all are busy I told I will wait connect the call but nearly after 45 minutes my call connected to retention department I asked Mr.Rishi not there he told he was not available right now then I explained the same he again ask me to give phone to outlet member same thing told with the anger in his voice. Then he told to visit some other outlet then I asked what said by Mr.Rishi is wrong it not possible without empty device right but he cut my call but I gain called customer care and he transferred my call to retention department I asked to close my account and give my money back which I paid for advance rental. 1st he also told not possible for refund option after that if I arrange for PRO 3 upgrade can you continue the service I said yes but anymore I will not spent time to visit some other outlet if you agree to provide me at door step he told door step not available I told I can pay for that then he put my call on hold for around 10 min then he told that now the empty PRO 3 device is not available anywhere in Chennai so you can service this device and use after may be by 2 months it will be available may be that time you can upgrade it he told but I told I am not interested to go for service already 8 to 10 month before only I have serviced with charge of Rs 800 so not interested instead of paying again Rs 800 for service I will go for new connection for Rs 1299 so after that he told ok for termination of connection I asked regarding my amount which I paid advance rental he told that it will be checked by billing department and same will be credited to your same account which you have made payment and he given the termination SR. NO :[protected] time taken for this convention is more than 2 hrs. But what happens is bill generated on 11/02/15 it show that I need to pay Rs 715 then again I called customer care regarding this she told that your advance rental plan is not activated I told that I paid Rs 1370 on 8/12/2014 as per your representative tells and also Service request raised for advance rental plan and I also received the message after 2 days that your Service request is solved. Then she told that your account is terminated so we can’t able to process anything from our side your will receive a call from billing department before closing you tell this to them they will solve it, after few days I received from a person I told all thing regarding this he told I will check and call back but I haven’t received any call after that then I received a message that your account is terminated as per your request and pay amount of Rs 715 to avoid legal action. I again called to customer care they says yes you need to pay I explained all this and also I told to explain me how I need to pay she told that you have paid Rs 1370 on 9/12/2015 bill generated for amount Rs 673 so we reduced 673 from 1370 which you have paid so only your advance rental plan not activated she told I explained that I paid amount of Rs 2003 on 25/08/2014 which amount is for one month plan charge of Rs 653 for billing period of 10/08/2014 to 09/09/2014 then Rs 1350 for advance rental plan for billing period of 10/09/2014 to 09/12/2014 then why bill generated for month of 10/11/2014 to 09/12/2014 which I have already paid I asked she told wait in line for few minutes I will check and come back after few minutes she told that some mistake happens you no need to pay any amount then I asked then where is my money which I have paid advance rental you need to pay amount of Rs.900 for me which I have paid advance. She told it’s not possible now your account is terminated we can’t able to do anything from our side you can mail this to our customer care they will solve it she told. This is what happens I need my money back kindly check and revert my money to avoid legal action I am having the all evidence of your customer care speech. Then I am always your customer now also I have ordered prepaid reliance pro 3 via snapdeal on 28/02/2015 I have ordered prepaid do to this kind of fraud happens to me in postpaid to avoid such issue. reply came to me on 3-mar-15 [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Dear Customer, This is with reference to your e-mail dated March 02, 2015 for your Reliance Netconnect+ number [protected]. We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations. Kindly note that the services of your number are already terminated. For the billing: We would request you to refer the below mentioned statement of account: Kindly note that the disputed bill for the cycle from 09/01/2015 to 11/02/2015 is already waived off and currently, there is no outstanding amount in your account. In continuation to your mail regarding refund of advance rental amount paid, kindly note that refund is not applicable as the advance rental amount paid non refundable amount. Hence, we are unable to process your request for the same. For new Pro 3 connection via snapdeal.com: Also note that the snapdeal.com is a third party website. Hence, we would request you to contact for the better assistance. Further, if you have any issue; we would request you to write to us. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Arvind. R Customer Care Reliance Communications Limited [protected][protected][protected][protected][protected][protected][protected][pr...⇄ my reply mail for this Dear sir, 1. You have not read my mail clearly why the amount of Rs 673 generated on 9/12/2014I paid amount of Rs 2003 on 25/08/2014 which amount is for one month plan charge of Rs 653 for billing period of 10/08/2014 to 09/09/2014 then Rs 1350 for advance rental plan for billing period of 10/09/2014 to 09/12/2014 then why bill generated for month of 10/11/2014 to 09/12/2014 which I have already paid. kindly explain. 2. While taking request for termination of connection I asked regarding my amount which I paid advance rental he told that it will be checked by billing department and same will be credited to your same account which you have made payment and he given the termination SR. NO : [protected] then why you representative says like that on 07/02/2015 around 7 pm check the recorded voice on that day are you trying to cheat me if not possible why they say like that. your representative said refund will be given so that only i have closed. kindly reply for this in same mail so that i have a record for filing a complaint.i will not leave this issue without proper solution. Already i talked regarding this to my lawyer waiting for your reply. Regards, J.sathishkumar cell no :[protected] [protected][protected][protected][protected][protected][protected][protected] After 2 reminder reply came from then like this Dear Customer, This is with reference to your e-mail dated March 09, 2015 for your Reliance Netconnect+ number [protected]. We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations. Kindly note that the disputed bill for the cycle from 09/01/2015 to 11/02/2015 is already waived off and currently, there is no outstanding amount in your account. In continuation to your mail regarding refund of advance rental amount paid, kindly note that refund is not applicable as the advance rental amount paid non refundable amount. Hence, we are unable to process your request for the same. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Roshani Zade Officer-Customer Care Reliance Communications Limited [protected][protected][protected][protected][protected][protected][protected]---...⇄ But my issue is not solved they trying to cheat me, not today again one bill generated for period of 11-feb-2015 to[protected] for the amount of Rs.72.11 after termination why they generating bill to cheat the customer. they need to refund the amount of Rs 900 approx i have attached all reference snapshot for your reference and further action Regards, J.sathishkumar cell no : [protected] Kindly note that the services of your number are already terminated.

i have relaince 3 dongle which i had purchase on 26th feb . since it purchase no network some time only one network available in my place even i live in city area. not of village. i raised the complaint related to this issue on 27th feb but today more than 10 days has past. but i dont got any resolution. also i had min. 10 to 15 time call. but not got proper solution. my complaint no[protected] my data card no - [protected] Vipin yadav [protected] [protected]@gmail.com

Hi i got Reliance gsm sim im facing a problem with net recharge with my sim i can, t make any recharge for net i tried many time with 248 of 2g unlimited recharge or any other net recharge but unable to make recharge and i tried to call Customer care many time they just dont have any solution and other side they are not registering my complaint, so pls its request for Reliance Communications to resolve my problem as soon as possible here my reliance mobile no [protected] need to solve this problem as soon as posible or i have to port my sim to other mobile service providers

My ID number is[protected] and my name is TANUJ MANSHARAMANI. When I had purchased I had paid for 3months but after the installation day. It is not working and I had complain many times But no one is has come to see or solve my problem. .

This is my Broadband Id[protected]
My Internet is not working since 24 of January 2015
Here is a complaint Id for that[protected]

After many follow up But no serious response from reliance care I fed up and decide to cancel the broadband connection.

Here is complaint Id for that[protected]
From the date till now no once come to close the connection and refund the money.

Now company it self close my previous ticket and open new ticket for the same.
Company taking too long to cancel the connection and refund the money.

MY REVIEW FOR RELIANCE BROADBAND IT IS WORST IN PUNE, VISHRANTWADI, AS I WAS USING IN AHMEDABAD IT WAS REALLY GOOD.

Instant chat care always telling same answer

We have already taken up your issue and we will get it resolved on priority.

Be assured that we will do our best to resolve your complaint.

We understand the inconvenience caused and take this as feedback to improve our service to meet your expectations.

For any billing issue, we request you to contact us, once the connectivity issue gets resolved.

Sir, my reliance number is[protected]. I have applied for mobile port and got the UPC code and submitted the application form with all the necessary documents on 3rd march 2015. It is valid upto 17 the march 2015 Till today they have not obliged to my request saying, that the number is within the guaranteed period which is not at all correct.Even after repeated request to their customer care, no proper reply is forthcoming.Though the new network has taken repeated efforts, reliance is repeatedly saying that they have not received any request from them. In this situation I do not know whom to believe.Please look into the matter and do the needful as early as possible. My contact mail I'd is ponn.[protected]@gmail.com. P. Sivasamy.

Hi I was using a Reliance net connect broadband connection [protected] since 4 years.I had terminated the connection in September 2014 clearing all bills since I had moved to UK. But since then I have been facing immensely uncomfortable situations. I get blank bills every month online and they charge me an outstanding amount. Lately they have filed a defaulter case against me with the legal authority. And now every other day I get harassment and threatening calls from the legal authority. Two days back a lady calls me up and says me I have an outstanding amount of Rs.20, 000. She also threatened me that she would write a letter to my company where I work for and had harrassed me immensely. Earlier I got a call from a guy saying he is from legal dept. and asked me to visit the court and harrased me for several days disturbing me during my working hours. This is outrageous customer service. I am an NRI and I will definitely get into the route of this insensible service from Reliance and will see an end to it.

Dear Sir,

I have send messge to 1900 for Porting like PORT [protected] TO 1900
But iam receiving from 1901 saying that Insufficient Balance please recharge to avail the service
i have balance more than 30 rs even though it is coming like that i have given complaint also in reliance customer care but there is no result

Please help me sir

My Reliance GSM No is [protected]. On 9th March in my no has deducted balance 30 rs without any message or any inform when I call to customer care they said that they has activated some value added service without inform and the money can't be refundable. When I want to talk with his senior person they cut my phone without inform. So I need your feed back and I want to refundable my money. I am working on IT Tech support I know well how to support a customer, but I think reliance customer tech support person's manner are to low quality. Please do the needful than I will get my balance Thanks Raghumani

On roaming network no *333, 198, 55333(sms based balance checking ) all service's blocked And then he deducts balance on customer no and customer have no option to complain where when calling other network 30333333 after 3 min waiting call drooped and balance deduct 12-15 rs deduct from other network operator but not a single time talk to customer care. full fraud setting