Renault Complaints & Reviews

Hi,

I picked up a renault duster 110 ps, rxz (top model) on 2nd september, 2016.
On 25th of october (less than 2 months from purchase), i encountered a fault fuse system and was left stranded without the car having no ignition. the service guys came and took the vehicle and told me that there was a faulty fuse and they have fixed the wiring system. the service center was jakkur service center, in yelahanka, bangalore. the representative was ms vani ([protected]).

Yesterday (31st october), less than a week after fixing the faulty fuse line, i encountered the same problem while at work in electronic city, bangalore and was again left stranded on the road with the same problem. fuse was blown off and was not able to start the ignition. i spoke with ramesh (manager of jakkur service station) and he assured me to fix the problem today (1st november), but he has not called me to even discuss the issue. his number is [protected].

I am furious how i can be given a faulty fuse system and wiring in a brand new duster. i am going to launch a complaint with the consumer forum if this is not addressed asap.

My name is santosh and i can be contacted at[protected].

Dear sir, i purchased renault kwid rxt on 12 th sep 2016 at anaamalais renault theni branch. I am thefirst person who has booked and taken delivery
Of the vehicle at the time of their opening ceremamy of their showroom at theni. The day one itself i reported the complant of non working of the lock
On the dashboard clovebox. My first service is done on 15.10.2016 at anaamalais renault at madurai tamilnadu. The faulty lock is not yet replaced.
Kindly see that the faulty lock is to be replaced as early as possible.

In kwid car, renault promised for 24km/l and in real we get only 9 to 10.5km/l. Atlease give 18km/l. Worst renault company. Have some shame before cheating to public.
I want my car to be replaced.
We should all go to consumer court and case on it to retake our car back. I am going for the same to file a case at renault kamdar karz in vadodara for this cheating.

After much of confusions and frustration I finally got Delivery of my Renault Duster RxL(Diesel) model from AVIA Auto Services Pvt Ltd, A5, Kailash Colony AKA Sprint Auto Pvt Ltd.Delivery Date : 24th Oct 2016, Monday. To my surprise, not only I was cheated by company in terms of delivering my vehicle without Temp No. This is not only Unprofessional but against the rule too. Moreover Sales Representatives are unprofessional & makes false promises to the customers. Till now I have not got any temp no(for Gurgaon registration) details. They have not provided any Basic Kit, which was promised at the time of booking. Audio is also not working.

Hi,

My name is Rupendu Chakraborty. I am a recent customer of Renault. I bought a Renault Pulse car from Renault showroom(VIBRANT MOTORS (P) LTD, kolkata on 12th May, 2016. After I took the delivery of car, I came back to my hometown at Murshidabad. All was going well, the car was giving good service and everyone was happy. I felt proud that I owned a vehicle from a renowned, one of the top most brands that represents the glory and fame of the world automobile industry.

However, it won't take time to change the fortune into a nightmare. On 22nd June, 2016, my car met an accident, luckily nobody was injured, but the car got seriously damaged. I immediately called Renault Secure and plead for help. They pulled up the car with their roadside assistance and sent the car to SMSG Automart Pvt. Ltd. for repairing on 23rd June, 2016. I have been informed it will not take more than 'two months' to get back the car in well and good condition. That 'two months' has already been passed. I tried to contact SMSG many times asking for the status, however, never received any proper information. Sometimes, they are saying that I've to wait for one more week. Sometimes, they informed the parts are not available. Someone from SMSG(Mr.Chinmay) informed that being a 'unique' car, it is taking more than the usual time to repair the car. I must say all these are excuses, excuses and nothing but lame excuses. Today is 24th October, four months passed by and I am not even able to obtain a correct information that when I may receive my car back. I tried to contact Renault, Kolkata too, but all my efforts went in vain.

I am totally disappointed and felt harassed by the circumstances. I never expected this much of poor service from a famous automobile brand like Renault. I am not even able to understand whose fault this is. I am paying my installments on a regular basis, I am trying to communicate with the concerned persons regularly, but, alas! nothing happened in a positive manner.

Now, in the above mentioned circumstances, you guys please refund all my money back that I have spent on this car as of now, else, I will be compelled to go to the Consumer forum for further actions. Yes, you have read it right as I have no other options left in my hand!

Thanks & regards..
Rupendu Chakraborty
[protected]
Engine No: HR12766021C
Chassis No :MEEAHBA70FC500872
Registration No : WB58AJ5796

Hello Sir,

We have purchased Renault Pulse 1.5 RXL having bearing E027159, chassis no. 2500402 on dated 6, Dec, 2014 from your Vadodara dealer Kamdar carz pvt. ltd.. Within very short span of around 18 months, the problem of fuel leakage from fuel pipe feeding to engine, arise. We have consulted the above dealer for attending the problem three times. After continuous pursuance, today on dated 18, Oct, 2016, dealer has replaced fuel pipe, and keep it under observation.

The problem of leakage is found frequently during the car while running. This may be due to developing of fuel pressure in the pipe. This seem to be manufacturing defect and the dealer is also facing such problem first time.

Please take immediate action for satisfaction being your valuable customer as it is creating inconvenience as well as cost to us.

Dear renault team,

Subject :- regarding refund of booking amount (rcpt no 3669)
I was booked kwid in oct 2015 in the name of vikramjit sharma at padam cars pvt ltd (amritsar-punjab). that time, sale guy told me vehicle will be delivered with in 3 months. but we have not received any call from dealer for vehicle. i approached and told when the vehicle will be provided, then sale guy told will provide asap.

After few day, some criticality happened in my family and decided postponed the kwid car.
I visited renault dealer (padam cars pvt ltd) in sep 2016 and demand for refund the booking amount. sale person ritu (contact no [protected]) told me it will be take approx 10 day process, you will be collect the cheque after 10 day. after 11 day past, i called ritu they again told pls wait for few day. again after few day ritu told, pls laise with our manager mr. ankush (cont no [protected]).
Ankush told me, pls wait one week cheque will be handed over to you shortly. after one more week past and still ankush not picking my phone, if pick then replied wait wait wait. last week ankush picked my phone and told me i left from job pls contact with mr rahul ([protected]).

Now i am touch with mr rahul from last 10 day and same reply received wait wait wait

My so many colleagues have duster car and they are happy from renault services.
But i think renault company have to look in this matter, as padam cars pvt ltd creating bad image of company.
Request you to please refund my booking amount on priority basis

Thanks for your cooperation
Vikramjit sharma
Contact no[protected]

I have not seen any brand servece like this.
Brand new car with in 20.000 km tyres getting flat stupid tyres used.
Such a big car and big company.
Then i have give servece.
1). Car washing is not proper.
2). Wheel alignment not professional.
3). Given complaints not attending.
4). Not resolved problems.
5). Affter servicing car worst experience

I have 4 year warranty period, i bought duster 85bhp 2.5 year back that time company sales man told me they have 4 year warranty period for all parts.
Now below 3year/59000 km.
My duster shock absober is leaking
I need to replace shock absober for warranty
I have not a good experience for your team
I hope favourable response for renult team

Muhammed shareef
[protected]

I have purchased renault pulse on 26 may. On 30 september while driving my car is jurking and stop the engine. My car number is gj 15 cf 3008. From 30 september to till date they are not solve my problem and they say that company have no parts. I am asking that company have manufacturing only car not its parts. And very interesting that new car is jurking in only 1000 km use. I think this is my biggest mistake that i purchased this car. I never suggest this car to anybody not car but also renult another cars.

Renault: the worst car company that is never concerned about its customers

The above epithet is most appropriate to renault. this conclusion has been drawn by me consequent to the conversation initiated by a lady-customer service manager from the no.[protected] at 3:08 pm today dated[protected] and which lasted for 14 minutes.

The highlights of this conversation are as follows:

• the above person did not mention her name during the introductory/initial part of her conversation when the call got connected to my mobile. she simply said she is from ‘renault customer service management’.
• she clearly exposed her naïve and lack of professionalism through her choice of words whicj she used in the conversation with me are worthwhile to mention:
“you are not understanding what i am trying to tell!” (who should understand whom)
Are you going to allow me to talk! (well who should be allowed to talk)
• only when i raised my voice in anger and disgust and said you are worst ever customer service personnel i have ever talked to and i am going to disseminate this; only then she calmed down and expressed her apologies. further she sobbed and could do nothing to sustain the conversation and the call was disconnected. when asked about her name prior to disconnection she said ‘neg’ a really unheard and unbelievable name so is unbelievable, discourteos, dishonest car company the only one renault.
This is the true standard of customer service management of renault. these people do not even know how to engage with their already dissatisfied customer. the only people who are ironically ‘manufacturers of international brand cars’ but don’t have any effective listening skills to understand the grievance of their customer. then what do they know!

Well dear readers of this post i wish to share with you a solution that is the best therapy for such obstinate car companies who sell their cars by promising three free service in two years and
When customers like me sent their car for second servicing they levy full labour charges and when you argue with their dealer they even dare to sent it back without washing even extort the full charges stating the free service had some rider’s ‘you had to bring them just like programmed robots within one year or else we will charge because you have lapsed by 6 months even though you might have not run even 1500 kms.

The therapy is: to drag their ceo’s to consumer court and make them answerable to each and every absurd terms and conditions imposed on we customers.
Consumer protection act 1986 is truly a panacea for we customers. dear readers and viewers of this post please utilise this provision of customer protection act 1986.
‘we are not helpless we are wll armoured only the will is required’
According to this act we customers can question every malpractice and gimmick used by these unscruplous companies
Like renault
Their illogical terms and conditions cannot be imposed on us. summon their ceo’s to court and make them answerable to every valuable penny/paisa they have sucked from you unwarrantedly/unduely.

Jai hind

Renault lodgy stepway...Regn.No. Mh-04-hf-7259
owner name : shweta amit bhatia
vehicle has been sent for accidental repair on 26th of september 2016 at genext motors koparkhairne and also insurance company survey has been done within 48 hours regarding damage of alloy wheels, but till date my vehicle has not been able to be repaired due to non availability of spares anywhere in india, (as per the wordings of works manager at the service centre).
They also give assurance that they have forwarded mail to renault france for the same.
Other than this i also tried up by phone atcustomer care buti was also surprised of getting unfavourable ornon positive reply from them.
Now i have started feeling like been cheated by the company, as if the company is unable to fulfill spares requirement than they have no right to sell their vehicles in market.
Under this contexti wish to surrender my vehicle back to the company as if in future i assume that my difficulties with this company's vehicle may increase.

From : navneet kumar rathi
Chasis no.: meebba002g6374464

Engine no.: e070256
Purchased from : nirmal cars pvt ltd, ajmer branch
Invoice dat 06/07/2016

Contact no wrong filled by dealer was [protected]
Correct contact [protected]
Problem
Road speed pick up performance supressing and
Petrol variant making noise more than desired. Quite technical problem

Dear renault counterpart,
With reference to the delivery of renault kwid 0.8 ltr petrol car on 5th october 2016, am facing some discrepancy in financial from the time.
I had arranged personally for auto loan through hdfc bank including insurance.
Further to the severe followup and discussion had with ms. Poornima (Sales), mr. Santhosh (Manager, anna nagar showroom, chennai) towards balance cost but vain.

My vehicle no:tn10 ax 4038

Please do the needful.

Regards,
Saravanan
[protected]

Hi I am from gaya Bihar and my complain for not any spare parts are available in your Renault dealer in gaya city and service centre is also not available in this city .we are many more Renault customers in this city but when we need for service our cars we have go to 100k.m far from here for the service and we need some spare parts for the vechiles we can't buy a single parts over here so, I request you to plz do something for this problem .in gaya city available only Renault showrooms not any service centre...thanks

I had booked a Renault Duster RXZ 85ps with Renault Jammu dealership on 13/08/2016 in the name of my wife, Payal Sharma, under booking no 3165 by paying Rs.10000/- cash. I was assured delivery within 40-45 days. I did not receive any updates from the dealership after the booking and I didn't take that as a matter of concern.

When on 11/10/2016 I visited Renault Jammu to enquire about the vehicle, shockingly it was revealed to me that Renault India is having some issues with the dealerships in J&K, Himachal and Punjab, and Renault has stopped delivery of vehicles in these states. The sales manager bluntly told me to cancel my booking and look for other options with other manufacturers. Further more the sales manager told me that Renault India and Nissan might be closing there shop in India soon.

I raised a complaint with Renault India on 12/10/2016 and my complaint was registered under complaint no ID[protected]. They assured me that I would be updated promptly about the issue. But Renault India has now stopped replying to my mails and over phone they keep saying that they will update me soon.

All this has confirmed my doubts that something is seriously wrong with Renault India. I would request everyone to kindly research thoroughly before booking a Renault vehicle.

My car was sent for repair at padam cars, dhandari kalan, ludhiana (renault authorised service centre) on 22/09/2016 for repair under warranty. till today i haven't got any satisfactory reply from service centre regarding date of delivery of my vehicle. you are requested to look into the matter as service center people are saying that parts are awaited. vehicle had starting trouble and was towed by roadside assistance to their service centre at dhandari kalan. it's over 25 days & my vehicle is struck up.

Meri kwid 4/5 baar same problem ke liye ncr motoers katriya chowk gurgoan ja chuki hai ... 10000 Rs kharck kr chuka hu...up dawn krke sevice canter aane jaane me 350 km ka safer hota hai.. jab kwid 15 to 20 minte traficc(jaam ?) me chalti hai to first gear me rase kaam nhi karti hai...es gadi me bahut bada falut ha...or ye kwid bakwas gadi hai...ye last chance hai ncr motors ke pass eske baad me court case krunga ...bakwas gadi hai or bakwas hi rahegi... es gadi ko chalane se acha hai ek auto chalu lu

thx sompal [protected]

There is big issue regarding the renault kwid, rxt 800, i have purchased renault in the month of july from gaya centre, but we are not satisfy with ur production... as there is regularly problm facing into the break, ac, engine milleage and staff of gaya agency just ignore our problem and they harrass us, finally i want to return ur this defected manufacture ...
kindly give me further procedure how i can return it . ...
YOURS TRULY
Tabish manzoor ( [protected]), Gaya city...823001 Bihar... india

While booking the car, the showroom promised to deliver it before Diwali and they delivered on Jan 13th 2016 & the they insist to pay it before Diwali and I have asked the bank to release the same to the dealer and paid emi for the undelivered vehicle for 02 months and made complaints to the manufacture too on the same and not attended or resolved by either. Even on their service survey call from the manufacturer clearly explained about the issues and they told will attend the same but no one called yet.

Have made complaint earlier also on the fuel efficiency and vehicle struggling in the first gear in traffic and noise of the engine. Now the horn also not sounding properly. In the service centre not ready to listen on the complaints during first two free services.

Regards

S Muthuraman
[protected]