Renault Complaints & Reviews

I had booked a Renault Duster RXZ 85ps with Renault Jammu dealership on 13/08/2016 in the name of my wife, Payal Sharma, under booking no 3165 by paying Rs.10000/- cash. I was assured delivery within 40-45 days. I did not receive any updates from the dealership after the booking and I didn't take that as a matter of concern.

When on 11/10/2016 I visited Renault Jammu to enquire about the vehicle, shockingly it was revealed to me that Renault India is having some issues with the dealerships in J&K, Himachal and Punjab, and Renault has stopped delivery of vehicles in these states. The sales manager bluntly told me to cancel my booking and look for other options with other manufacturers. Further more the sales manager told me that Renault India and Nissan might be closing there shop in India soon.

I raised a complaint with Renault India on 12/10/2016 and my complaint was registered under complaint no ID[protected]. They assured me that I would be updated promptly about the issue. But Renault India has now stopped replying to my mails and over phone they keep saying that they will update me soon.

All this has confirmed my doubts that something is seriously wrong with Renault India. I would request everyone to kindly research thoroughly before booking a Renault vehicle.

My car was sent for repair at padam cars, dhandari kalan, ludhiana (renault authorised service centre) on 22/09/2016 for repair under warranty. till today i haven't got any satisfactory reply from service centre regarding date of delivery of my vehicle. you are requested to look into the matter as service center people are saying that parts are awaited. vehicle had starting trouble and was towed by roadside assistance to their service centre at dhandari kalan. it's over 25 days & my vehicle is struck up.

Meri kwid 4/5 baar same problem ke liye ncr motoers katriya chowk gurgoan ja chuki hai ... 10000 Rs kharck kr chuka hu...up dawn krke sevice canter aane jaane me 350 km ka safer hota hai.. jab kwid 15 to 20 minte traficc(jaam ?) me chalti hai to first gear me rase kaam nhi karti hai...es gadi me bahut bada falut ha...or ye kwid bakwas gadi hai...ye last chance hai ncr motors ke pass eske baad me court case krunga ...bakwas gadi hai or bakwas hi rahegi... es gadi ko chalane se acha hai ek auto chalu lu

thx sompal [protected]

There is big issue regarding the renault kwid, rxt 800, i have purchased renault in the month of july from gaya centre, but we are not satisfy with ur production... as there is regularly problm facing into the break, ac, engine milleage and staff of gaya agency just ignore our problem and they harrass us, finally i want to return ur this defected manufacture ...
kindly give me further procedure how i can return it . ...
YOURS TRULY
Tabish manzoor ( [protected]), Gaya city...823001 Bihar... india

While booking the car, the showroom promised to deliver it before Diwali and they delivered on Jan 13th 2016 & the they insist to pay it before Diwali and I have asked the bank to release the same to the dealer and paid emi for the undelivered vehicle for 02 months and made complaints to the manufacture too on the same and not attended or resolved by either. Even on their service survey call from the manufacturer clearly explained about the issues and they told will attend the same but no one called yet.

Have made complaint earlier also on the fuel efficiency and vehicle struggling in the first gear in traffic and noise of the engine. Now the horn also not sounding properly. In the service centre not ready to listen on the complaints during first two free services.

Regards

S Muthuraman
[protected]

Almost 13 days have been passed. I have not received any call from the renault showroom in indore.

Their service manager name mr. Byasji no. [protected] having the holiday of almost 4 days for dausshera for all the staff. He told us not to call on this number for 4 days.

The problem with the car was only two ac was not working properly & the car is making some noise.

The support from service team is not as per the requirement. Kindly revert.

Dear sir i wants to draw your kind attention regarding regular fault in engin stop light in past two months three to four time the engin stop light automatically indicate on meter cluster,
sir first time we send it by traler to your Bareilly dealer .
second time Bareilly send service engineer at Shahjahanpur for to chain the car .
in Bareilly after the job the stop light comes again .
sir now engin stop light faults comes again so we wants to request you please look after all the matter seriously and do need full help,
sir now your Shahjahanpur dealer is also start if you wats to check any thing you can send it.
sir we wants to request you please slived my problem as earlist .
with regards.
Hitesh Agarwal
Shri Durga Industries
Gandhi Ganj
Shahjahanpur
[protected]
[protected]

Dear Sir/Madam,

I have purchased Renault KWID RXL on 24.12.2015. The only reason for this purchase was Renault’s massive advertisements about the highest fuel mileage of 25.17 kmpl in the segment. But it is found that they are cheating customers on this. My car is giving mileage of only 13 to 14 Kmpl on highways and its without running AC. With AC, it drops drown to 10 to 11 kmpl.

Now, I am feeling cheated and frustrated. I am driving car from last 10 years and this KWID is my 4th car.

I had made many complaints to Renault’s service centre and every time I got disappointing reply from them.

I have a very huge social network and since I am known as a technology expert in my social group, my friends, relatives and office colleagues used to consult me before buying anything, whether it could be a mobile phone or a heavy electronic gadget, car or it could be a two wheeler. My initial reviews about the car were good and upto first month of car purchase I suggested many people to buy this car, but now I do not suggest anyone to buy KWID.
It is a technology failure of Renault!

I know, I am not a single person complaining about the KWID’s mileage and Renault also knows it very well that KWID is giving very low mileage, still you are advertising KWID as a best mileage car in the segment. I have attached Renault's advertise mentioning Kwid as India's most fuel economic car (in marathi).

Cheating!!!

Now its my humble and sincere request to Brand Renault to initiate a proper action. Either you take your car back, replace this car with upgraded 1.0 L if it gives better mileage or make necessary changes in my car’s engine such that it can give a mileage to comply your standards.

Regards,

Subhash Wasade
Manager (Information Technology)
Union Bank of India
Regional Office, Central Bazaar Road, Ramdaspeth, Nagpur - 440010

Mob:[protected]

Dear sir,

Sub: recurring complaint for my new renault kwid.
Ref: vehicle engine no. b4aa400e004679, chase number-meebba007fa305197
I write to inform you that i have purchased a renault kwid from your authorized dealer t v sundrami iyengar & sons pvt ltd - mavoor road, calicut, kerala, india-673004 on[protected] for an amount of rs.3, 62, 668/- excluding tax and insurance charges.
I regret to inform you that after purchasing the vehicle, within one week of time, it showed starting trouble and this has been informed to the dealer, but they didn’t respond in any manner and i also has not induced too much on them as this was happening only rarely. but after three months, one day i started the vehicle and just moved from my house to the road which is only 100 meters away, where i stopped for gate closing. once i stopped the vehicle and tried for restarting it was not responding and also all battery related parts such as automatic glass door closure and lights power has come down. this has been informed to the dealer and their quick response was that it is the fault of battery. please be noted that i have purchased the vehicle only three months before and as this has happened only because of the spares used by the company is of low quality or damaged ones.in this situation it is the liability of the company to replace the spare at free of cost, but instead they have recharged the same and given back, it has to be noted that this is purely because of the non quality of products used by the company as the complaint has started within one week of time.
Now before two days[protected] as i was driving the vehicle to perambra which is only 6 kilometers from my hometown, i drived my car to the petrol station for refilling. once i tried to start the vehicle after refilling the fuel, again the same complaint arised. the same movement i have informed to the dealer service center and they came to the spot at 2 o’ clock mid night and taken to the service center. they informed that the battery is weak and has to be charged again.
And there was another complaint with the dash board box lock. this complaint they have tried to rectify by replacing the lock. till now it has not been rectified fully even after replacing with a new one, which shows that either they are using non quality spares or they are not qualified to work in a well known company like you which will destroy the fame of the company.
On the above circumstance i write to inform you to replace the battery and any related parts thereof to have a safe driving for us at free of cost. this matter has to be taken as most urgent and important for mutual cooperation in long run. hope this will be considered to my satisfaction, up to your company’s reputation which will not force me to take legal action.
Thanking you and expecting a favourable response from your end.

Hi, m proud owner of renault kwid car. M satisfied wid car no issues till now.. But in rainy days my boot space n petrol tank cap space flooded wid mud, m residing at ratnagiri. N m comfortable to get service from panvel center but now i came to panvel n people from serv. Centr givin me excuse n asking me to come on wednesday. M leaving mumbai on tuesday.. What should i do.? Before coming to mumbai i asked d executive abt my issues n they told me it will resolve once u come down to service center. N now they asking me to wait till wednesday i called them 2 weeks before..

Very poor service after sales service. At service centre no techician is having knowledge and no accountability for them.
No reponsible person is there to take care about the vehecles.
I purchased the duster rxl 85 with rear sensor with showroom fitted,
After one month it was not worked, when i contacted them there is no response available they advised to get the same rectified by some outside garage.

When i planned to purchase the vehicle last year i reviewed the reviews about autologic, feedback was very about service and quality.
I assume that i am not going to face the any issues from autologic and ignored the feedback. But the feedback whatever mentioned is true and faced the problems in real when i encountered the issues.

I have booked renault rxt(o) six months ago in renault secunderabad branch, the dealer has told me the waiting period would take around 2-3 months time, for which I agreed as I had apply for bank loan in the mean time. But after 6 months also the dealer says the car has not come and he is not aware of a tentative date as well. Despite of my repeated asking, he has no information in regard. I have paid an advance of 20, 000 which is stuck with them. The dealer calls me and says that i better opt for rxt instead of rxt(o) as it is available.But initially I have ordered rxt(o), he in term tried to convince for rxt instead o[censored]nderstanding the customer interest.

Dear sir? madam
Please find the fwd complaints and do the needful to get the booking amt urgently.
T. j. kumar
[protected] — original message —
From: jayan kumar
Date:12/04/2016 7:26 pm (gmt+05:30)
To: bindhu. [protected]@tvs.in
Cc:
Subject: request for kwid booking cancellation of booking id kapp 130467, dt: 10.10.2015

Dear sir/madam

With ref to my telecom with you reg. the above cited subject, please cancel my kwid online booking due to long waiting. i purchased another car due to my personal urgency. please revert my booking amt. of rs. 5000 in my following bank a/c:

Name : t. jayachndrakumar
Address ; kampiyil house, puthur po, kollam
A/c no : [protected]
Bank : hdfc
Branch : adoor, pathanamthittah
Booking id ; kapp 130467, dt: 10.10.2015

Please do the needful at the earliest.
Thanking you

T. jayachandrakumar
[protected]

I booked a renault kwid in renault omr showroom, chennai and got delivery in march 2016. During the booking i made additional payment which i was supposed to get refunded. From april 2016 i am contacting the branch manager and the sales representative, but still i have not recieved the refund. Every time they are coming up with some cooked stories and say that i will get the amount the next week. But it is not happening. I am totally frustrated with their behaviour. It may be a small amount for renault, but it is my hard earned money which i dont want to lose early.

My contact details:
[protected]
[protected]@gmail.com

Dear renault Team,

in avia service centre no staff is ready to short my car issues like
front bumper fitment -
driver side window sound - facing problem last 5 month
mileage 13-15 kmpl ( with out AC) on high way
and not pick proper pick at traffic even in first gear.
engine sound create bad image in market,

as we pay labour cost but avia service centre not giving a service to my car

Recently i reported to the complaints about my vehicle duster rxe model headlamps crack
And i approached renault. Kannur
And they said. Regarding the issues we want to take the images. And get the approval from company. So you have to wait one week time. Then i waiting 9 days over. I have recived the call from service manager at renault kannur. And their
Aid the company not approved of your warrenty due to your park light has been changed. So that we can't accept the warrenty. And it's reduclus reply from renault authority becsuse 5 w. Bulb how can be damage the head lamps
Cover. That means duster headlamps made a poor quality and company dosen't want admit their fault.
Defiantly regarding the issues i will take to the consumer court.

Thanking you

Abdulgafoor
Email. [protected]@gmail.com

I have purchased a renault KWID last month in Kolkata. The mileage that the sales executive and the advertisement said was more than 15. But my car is giving a mileage of 7Km/Litre in city. There is some accessories issue also. After complaining several times, there is no response. I have sent my car several times in 1 month to the workshop but my problem still persists. Kindly look into this. My contact number is [protected]

Regarding complaint on 28 th se p 2016 After writing this I called Renault no of times they said very politely that they will take care but 4 days past nothing happened I ask them to give the no of area manager they denied . Now in such situation I am left with no option other than to file a case in consumer court . I am feeling cheated by Renault A. N mishra

I got the delivery of my renault kwid on 13th of sep from GEN NEXT MOTOR, JOGESHWARI EAST.
I had asked for a special number for my car and they couldn't fulfill the need for a week, then finally i decided to take automated number from the rto that also they couldn't complete till 28th of sep.
Very poor after sales service, no feedback from their end .

i will never recommend anyone to buy from them, worst experience ever.

still my car has no number.

I met an accident an i filled a claim at renault service centre okhla . The left front wheel and its arm get damaged . The service centre after rectifying the problem delivered me the vehicle on 28 th sep 2016 . after getting the vehicle while i was returning to home the same wheel which the service centre had repaired came out . it was god grace that i just met a minor accident as my vehicle was at very low speed there but this way i lost faith on renault service centre and i have decided to file a complait regarding this to consumer forum as this can be life ending situation also . i hope renault will take proper action against the above said service centre