Renault Complaints & Reviews

Almost 13 days have been passed. I have not received any call from the renault showroom in indore.

Their service manager name mr. Byasji no. [protected] having the holiday of almost 4 days for dausshera for all the staff. He told us not to call on this number for 4 days.

The problem with the car was only two ac was not working properly & the car is making some noise.

The support from service team is not as per the requirement. Kindly revert.

Dear sir i wants to draw your kind attention regarding regular fault in engin stop light in past two months three to four time the engin stop light automatically indicate on meter cluster,
sir first time we send it by traler to your Bareilly dealer .
second time Bareilly send service engineer at Shahjahanpur for to chain the car .
in Bareilly after the job the stop light comes again .
sir now engin stop light faults comes again so we wants to request you please look after all the matter seriously and do need full help,
sir now your Shahjahanpur dealer is also start if you wats to check any thing you can send it.
sir we wants to request you please slived my problem as earlist .
with regards.
Hitesh Agarwal
Shri Durga Industries
Gandhi Ganj
Shahjahanpur
[protected]
[protected]

Dear Sir/Madam,

I have purchased Renault KWID RXL on 24.12.2015. The only reason for this purchase was Renault’s massive advertisements about the highest fuel mileage of 25.17 kmpl in the segment. But it is found that they are cheating customers on this. My car is giving mileage of only 13 to 14 Kmpl on highways and its without running AC. With AC, it drops drown to 10 to 11 kmpl.

Now, I am feeling cheated and frustrated. I am driving car from last 10 years and this KWID is my 4th car.

I had made many complaints to Renault’s service centre and every time I got disappointing reply from them.

I have a very huge social network and since I am known as a technology expert in my social group, my friends, relatives and office colleagues used to consult me before buying anything, whether it could be a mobile phone or a heavy electronic gadget, car or it could be a two wheeler. My initial reviews about the car were good and upto first month of car purchase I suggested many people to buy this car, but now I do not suggest anyone to buy KWID.
It is a technology failure of Renault!

I know, I am not a single person complaining about the KWID’s mileage and Renault also knows it very well that KWID is giving very low mileage, still you are advertising KWID as a best mileage car in the segment. I have attached Renault's advertise mentioning Kwid as India's most fuel economic car (in marathi).

Cheating!!!

Now its my humble and sincere request to Brand Renault to initiate a proper action. Either you take your car back, replace this car with upgraded 1.0 L if it gives better mileage or make necessary changes in my car’s engine such that it can give a mileage to comply your standards.

Regards,

Subhash Wasade
Manager (Information Technology)
Union Bank of India
Regional Office, Central Bazaar Road, Ramdaspeth, Nagpur - 440010

Mob:[protected]

Dear sir,

Sub: recurring complaint for my new renault kwid.
Ref: vehicle engine no. b4aa400e004679, chase number-meebba007fa305197
I write to inform you that i have purchased a renault kwid from your authorized dealer t v sundrami iyengar & sons pvt ltd - mavoor road, calicut, kerala, india-673004 on[protected] for an amount of rs.3, 62, 668/- excluding tax and insurance charges.
I regret to inform you that after purchasing the vehicle, within one week of time, it showed starting trouble and this has been informed to the dealer, but they didn’t respond in any manner and i also has not induced too much on them as this was happening only rarely. but after three months, one day i started the vehicle and just moved from my house to the road which is only 100 meters away, where i stopped for gate closing. once i stopped the vehicle and tried for restarting it was not responding and also all battery related parts such as automatic glass door closure and lights power has come down. this has been informed to the dealer and their quick response was that it is the fault of battery. please be noted that i have purchased the vehicle only three months before and as this has happened only because of the spares used by the company is of low quality or damaged ones.in this situation it is the liability of the company to replace the spare at free of cost, but instead they have recharged the same and given back, it has to be noted that this is purely because of the non quality of products used by the company as the complaint has started within one week of time.
Now before two days[protected] as i was driving the vehicle to perambra which is only 6 kilometers from my hometown, i drived my car to the petrol station for refilling. once i tried to start the vehicle after refilling the fuel, again the same complaint arised. the same movement i have informed to the dealer service center and they came to the spot at 2 o’ clock mid night and taken to the service center. they informed that the battery is weak and has to be charged again.
And there was another complaint with the dash board box lock. this complaint they have tried to rectify by replacing the lock. till now it has not been rectified fully even after replacing with a new one, which shows that either they are using non quality spares or they are not qualified to work in a well known company like you which will destroy the fame of the company.
On the above circumstance i write to inform you to replace the battery and any related parts thereof to have a safe driving for us at free of cost. this matter has to be taken as most urgent and important for mutual cooperation in long run. hope this will be considered to my satisfaction, up to your company’s reputation which will not force me to take legal action.
Thanking you and expecting a favourable response from your end.

Hi, m proud owner of renault kwid car. M satisfied wid car no issues till now.. But in rainy days my boot space n petrol tank cap space flooded wid mud, m residing at ratnagiri. N m comfortable to get service from panvel center but now i came to panvel n people from serv. Centr givin me excuse n asking me to come on wednesday. M leaving mumbai on tuesday.. What should i do.? Before coming to mumbai i asked d executive abt my issues n they told me it will resolve once u come down to service center. N now they asking me to wait till wednesday i called them 2 weeks before..

Very poor service after sales service. At service centre no techician is having knowledge and no accountability for them.
No reponsible person is there to take care about the vehecles.
I purchased the duster rxl 85 with rear sensor with showroom fitted,
After one month it was not worked, when i contacted them there is no response available they advised to get the same rectified by some outside garage.

When i planned to purchase the vehicle last year i reviewed the reviews about autologic, feedback was very about service and quality.
I assume that i am not going to face the any issues from autologic and ignored the feedback. But the feedback whatever mentioned is true and faced the problems in real when i encountered the issues.

I have booked renault rxt(o) six months ago in renault secunderabad branch, the dealer has told me the waiting period would take around 2-3 months time, for which I agreed as I had apply for bank loan in the mean time. But after 6 months also the dealer says the car has not come and he is not aware of a tentative date as well. Despite of my repeated asking, he has no information in regard. I have paid an advance of 20, 000 which is stuck with them. The dealer calls me and says that i better opt for rxt instead of rxt(o) as it is available.But initially I have ordered rxt(o), he in term tried to convince for rxt instead o[censored]nderstanding the customer interest.

Dear sir? madam
Please find the fwd complaints and do the needful to get the booking amt urgently.
T. j. kumar
[protected] — original message —
From: jayan kumar
Date:12/04/2016 7:26 pm (gmt+05:30)
To: bindhu. [protected]@tvs.in
Cc:
Subject: request for kwid booking cancellation of booking id kapp 130467, dt: 10.10.2015

Dear sir/madam

With ref to my telecom with you reg. the above cited subject, please cancel my kwid online booking due to long waiting. i purchased another car due to my personal urgency. please revert my booking amt. of rs. 5000 in my following bank a/c:

Name : t. jayachndrakumar
Address ; kampiyil house, puthur po, kollam
A/c no : [protected]
Bank : hdfc
Branch : adoor, pathanamthittah
Booking id ; kapp 130467, dt: 10.10.2015

Please do the needful at the earliest.
Thanking you

T. jayachandrakumar
[protected]

I booked a renault kwid in renault omr showroom, chennai and got delivery in march 2016. During the booking i made additional payment which i was supposed to get refunded. From april 2016 i am contacting the branch manager and the sales representative, but still i have not recieved the refund. Every time they are coming up with some cooked stories and say that i will get the amount the next week. But it is not happening. I am totally frustrated with their behaviour. It may be a small amount for renault, but it is my hard earned money which i dont want to lose early.

My contact details:
[protected]
[protected]@gmail.com

Dear renault Team,

in avia service centre no staff is ready to short my car issues like
front bumper fitment -
driver side window sound - facing problem last 5 month
mileage 13-15 kmpl ( with out AC) on high way
and not pick proper pick at traffic even in first gear.
engine sound create bad image in market,

as we pay labour cost but avia service centre not giving a service to my car

Recently i reported to the complaints about my vehicle duster rxe model headlamps crack
And i approached renault. Kannur
And they said. Regarding the issues we want to take the images. And get the approval from company. So you have to wait one week time. Then i waiting 9 days over. I have recived the call from service manager at renault kannur. And their
Aid the company not approved of your warrenty due to your park light has been changed. So that we can't accept the warrenty. And it's reduclus reply from renault authority becsuse 5 w. Bulb how can be damage the head lamps
Cover. That means duster headlamps made a poor quality and company dosen't want admit their fault.
Defiantly regarding the issues i will take to the consumer court.

Thanking you

Abdulgafoor
Email. [protected]@gmail.com

I have purchased a renault KWID last month in Kolkata. The mileage that the sales executive and the advertisement said was more than 15. But my car is giving a mileage of 7Km/Litre in city. There is some accessories issue also. After complaining several times, there is no response. I have sent my car several times in 1 month to the workshop but my problem still persists. Kindly look into this. My contact number is [protected]

Regarding complaint on 28 th se p 2016 After writing this I called Renault no of times they said very politely that they will take care but 4 days past nothing happened I ask them to give the no of area manager they denied . Now in such situation I am left with no option other than to file a case in consumer court . I am feeling cheated by Renault A. N mishra

I got the delivery of my renault kwid on 13th of sep from GEN NEXT MOTOR, JOGESHWARI EAST.
I had asked for a special number for my car and they couldn't fulfill the need for a week, then finally i decided to take automated number from the rto that also they couldn't complete till 28th of sep.
Very poor after sales service, no feedback from their end .

i will never recommend anyone to buy from them, worst experience ever.

still my car has no number.

I met an accident an i filled a claim at renault service centre okhla . The left front wheel and its arm get damaged . The service centre after rectifying the problem delivered me the vehicle on 28 th sep 2016 . after getting the vehicle while i was returning to home the same wheel which the service centre had repaired came out . it was god grace that i just met a minor accident as my vehicle was at very low speed there but this way i lost faith on renault service centre and i have decided to file a complait regarding this to consumer forum as this can be life ending situation also . i hope renault will take proper action against the above said service centre

On 25th of august we bought a new renault kwid from renault showroom A-5 kailash colony, new delhi-110048. Since they are either not picking up the call or not answering properly... I called them many of times regarding RC and permanent number of car.. But every time they we will call you within a week, but they never call back. They never provide proper information, earlier before buying the car, they use to call us everyday. Now we are them alot regarding the belongings what we supposed to get from them. Now they are ignoring us. Kindly look into the matter...

Dear sir
My name is shenbagapandian. i have bought a kwid RXT on Feb 16. On 17.09.16 Saturday morning my car was struggle in running while below 1 km. After i communicate to kiviraj pearl Renault chennai customer care service. 19.09.16 Monday evening they informed engine oil sump was damaged, this damage cause affected in engine. (That oil sump was plastic). After that i inform to them take service through insurance (video con liberty). But Renault kiviraj not accepted insurance, they told self payment for engine service. ????? And i am not aware the sump was damage. Bcoz am not seen any oil leakage in my home & official parking area.
Why insurance not cover for engine, the engine was problem due to oil sump damage, this oil sump was plastic easily get damage while driving on Indian road. I need clear explanation and solve this issue.
This my 2nd bad experience in Renault service.
1st i book my vehicle on sep 15, but i got vehicle feb16 end.

Dear sir/madam,
I have purchased kwid rxl on 28.03.16, after being convinced by your adds as well as by trusting the words of your salespeople at your kharagpur showroom, of your dealer m/s pruthi autotech pvt. ltd. now i am sorry to say that i feel cheated by your company, when i am getting the milage of 10 to 10.5 kmpl. even on highways, as against your declared milage of 25.3kmpl. this is apart from the minor other that i have faced as of now. be it mentioned that this is my 4th. car & i am driving car for last 20 yrs. so you can not blame on my driving expertise.
Now, it is my request that as a customer friendly company you kindly take a prompt action either by changing the car it self or by suitably changing the engine and necessary parts, so as to comply with your declared standards.
Thanks & regards.
Anindya bose.
Kharagpur - 721306.
Mobile: [protected]; [protected]

I have purchased Renault kwid from nagshanti Renault at belgavi Karnataka on 7th July 2016. One Mr.annd hongal has attended.I have paid rs.469140/_as per the list enclosed. When asked for receipt he told he is busy today he will give file along with registration. On enquiry it is found that neither he has done add on insurance nor extended varrnty. Till today I have not received the R C card. In addition the Rto agent has taken rs.1500/_ from. When I have paid all the amount as per statement attached given in writing Mr.Anand.

Sent my vehicle for service in july 2016. still not received back
I have a renault duster (2012 model) which i have purchased from khivraj motors, mount road, chennai in october of 2012. i have been using the car in a regular fashion (driving on an average 64km per day) so far. recently (29th july 2016), i send the vehicle to khivraj service station in omr, chennai for taking care of a front left suspension noise. at about that time, the engine light was glowing for about 3months, while normally driving.in normal course, the engine light dies out after the vehicle is started, but for the previous 3 months it has been glowing. i had earlier taken it to the same service station for that, when it first appeared, when they told me not to worry and that it is because of some sensor fault and i could drive it and get it corrected later. this time out, the technician took it up to correct, before correcting the suspension. the vehicle had been driven directly to renault without any other problem. the moment they started work on this, some electronic corruption occurred and they say they have not been able to start the engine as such. the fact is that, they do not seem to share the real facts with me. they first told me that the vehicle is affected by floods, but then how was i driving it after the floods. then they asked me to pay advance for changing the wiring, saying that the problem is because wiring is wet due to flooding. after that they asked me to give them the duplicate key as well. then they pointed out that they have to send some component to france for correction. now they are saying that the component has come back from france, but there is still some problem. i do not know whether i will get my car back and in what condition, if i do