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Renault Complaints & Reviews

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Updated: Jul 17, 2025

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Address: 249401

Sir,
Ir, maine ek renult duster puchase ki hai jishka sabhi techincal work compeny ke dawara ke gayi hai jismi maine apni gaadi ke v belt change karwai jo ki tik 12 din delhi road per toot jati hai or toot kar timimg belt main atak jati hai jisse timeinig belt bhi toot gayi jis per mari gaadi ke engine ka work hua jis per mera expences 60000 aya per tik ek month baad goodi fir se starting problem ho jati hai compeny ki service mani khamiyon ke wajeh se mera nuksan hu hai iss per karwahi karin nahi to main cunsumer court main isske complaint note karwa raha hu.

Aug 6, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Jul 26, 2016

Verified Support

Dear Customer, kindly share your contact details and our team shall get in touch with you shortly.

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Address: Hyderabad, Andhra Pradesh, 500010

I am truly and utterly disappointed with the service work undertaken for my Duster (AP09CN0774).
Date of incident: 25/07/2016.
Description: I have had bad experiences with Autologic Ltd for the service done on my vehicle during the past 3 instances. Unfortunately, Renault does not have many service outlets in hyderabad so customers are forced to get the service done from such pathetic service centers. Anyways, I had given my vehicle for service to Autologic Ltd, Hyderabad on 22/07/2016. This was for general repairs and not a full service. I was promised vehicle delivery on 23/07/2016 in the evening. No one bothered to call me and let me know about the status of the work done, whether the vehicle was ready or not etc. I called the service center rep (Tarun) on 25/07/2016 and had to followup with him atleast 7 times in one day and later was told to come the next day for collecting the vehicle.

For the past few times I have given my vehicle to Autologic Ltd, I haven't received even a single call to check the vehicle performance and for service feedback.

I am somehow now regretting being a client of Renault india thanks to the poor service and poor management.

Feedback for Renault India - PLS HAVE SERVICE CENTERS OPENED IN PLACES ACCESSIBLE TO CUSTOMERS. NOT SOME PLACE FAR AWAY.

Also, let me know if you have any service center located in and around area pincode 500010 (Secunderabad).

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Renault Customer Care

from Mumbai, Maharashtra

Jul 26, 2016

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Dear Kartik, kindly share your contact details and our team shall get in touch with you shortly.

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Address: Gurgaon, Haryana, 122001

Website: www.renault.co.in

Hi team renault. i have bought a renault kwid this july and the dealer i have bought it from is harassing us and not treating our case as important. the case number:[protected] is being treated very mediocrity. there is on update as to when i shall get an update on the same. i have bought a car with no number and the dealer has just created my first car with renault as a complete failure and disheartening. i am reaching out to you since if there is nothing that renault can do, i might have to take it higher. please, please help me out. renault case number:[protected] dealer: sprint cars delhi, bough on july 19 '16.
The dealer has given me the car with a delay of 7 months, which is an april month manufacture of the car, and it is arranged from another dealer.

With me repeatedly begging, literally begging to the dealer as to when i shall get my car. now when i have my car, they have charged me for a temporary number and permament rc... i have nothing, the car is number less and is not registered.

Is this how renault treats its customers???

Phone number: [protected] sumit singh

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S

Sumit Singh Bir Rajput

Jul 23, 2016

Renault case number[protected]

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Address: Agra, Uttar Pradesh, 282007

Website: www.renault.in

Sir
I want to inform you that my renault duster up 80 cs 2315 which i purchased in last month of dec 2015 suddenly on dater 18 july 16 when i was on road its rear wheel jamed. I called the toll free number then they came and took the car to sevice station. Till date my car is still in car work shop. No satisfsctory answer.

I have single car.
Then tell me how i manage.
My car is in warranty then why this delay.
What kind of service you r providing us.

Dr mukesh chaudhary
[protected]

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Renault Customer Care

from Mumbai, Maharashtra

Jul 21, 2016

Verified Support

Thank you for reaching us our team shall connect with you shortly.

Renault Customer Care

from Mumbai, Maharashtra

Jul 28, 2016

Verified Support

Hello Mukesh, we understand that our dealership had extended necessary assistances and the reported issues has been addressed to your satisfaction. In case you require any further support in future, please feel free to contact us at[protected].

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Address: 173212

Sir,

I had booked one Renault Kwid (RXT) through your local dealer at Renault Solan office, on dated 13th April 2016.At the time of booking I was duly assured, verbally, that the vehicle will surely be delivered within a span of not later than three months.
At times, after about two months, I gave calls to one Mr.Vinod Rana, General manager and Mr. Kapil Sahni, Manager to enquire about the delivery schedule of the car.
To my great disappointment, I am continuously being given fake dates of delivery by the dealership. Initially I was told that the car will be delivered by 22nd June by all means and that the allocation has been done. After this I was told that due to some unavoidable reasons the delivery will take place by the end of June 2016.
Later when I again gave a call to Mr. Vinod rana, I was told that it will take 8-10 days more but the vehicle will surely be delivered by 10th July.

On 11th July when I called up Mr Rana he did not reply the call & neither gave a call back. When I called up Mr. Kapil Sahni he out rightly told me that he still cannot give any schedule for delivery of the car and that if I feel like I can cancel the booking to which he and the dealership have no objections. At this I immediately gave a call to Mr. Vinod Rana from some alternate cell no., to which he responded, and told him that if this is the way the dealership is going to promote the Renault products with the customers, it is really disappointing. He told me that he will talk to Mr. Kapil and call back after 10 minutes, which he did not.

Sir, if this is way that top executives of the Renault dealership respond to the customer quarries, it is highly unprofessional & disappointing. All the conversations with the company officials are on record with me and can be made available, if required. Continuous false commitments by the dealership and taking customer for a ride definitely amount to invite some sort of legal action also.

Such an unprofessional & high headed behavior by the dealership also demands a proper action on the consumer front also.
I have lodged an official complaint with M/s Renault India, customer care, but of no use.

Sincere Regards
Amit Chopra
Solan
Himachal Pradesh

Aug 6, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Jul 21, 2016

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Hi amitchopra2200, kindly share your contact details and our team shall get in touch with you shortly.

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Address: 201001

Website: www.crystalrenault.com

To, date: 19th july 2016

Customer care
Renault india private limited
Asv ramana towers #37-38,
4th floor, venkatanarayana road, t. nagar,
Chennai - 600 017

Subject: - genuineness of car purchased by renault dealer – various issue

Ref: - new duster 85 ps rxz

Dear sir/madam,

I had purchased a new duster 85 ps rxz car from your authorized dealer on 06th july 2016, and further they have communicated that all the documents (copy of rto tax receipt / invoice/ debit note / insurance etc.) will be handed over within 3 days of delivery. while follow up for the rto tax receipt we they have simply mentioned that, they will provide only after 30 days which means after buying car i cannot drive the same for a month. on sunday (17th july 2016) we have again visited their showroom and received a response from them that it will be given on 18th july, 2016.

Further during follow up; we have received an e-mail attaching delivery note (attached for your reference) where they have manipulated the date of said documents. the dealer details are given below:-

M/s crystal automobiles pvt. ltd.
G-5, patel nagar –iii, ghaziabad, u. p. -201001

Looking on the forged documents, now we are having a bid doubt on geniuses of the vehicle sold by your dealer. we are expecting that they have not manipulated the delivered vehicle but cannot believe. if a dealer can play with the signed delivery note then why he cannot play with vehicle engine and other parts. this will spoil the renault name by all means.

In view of the above; we would request you to kindly resolve the above matter and re-verify the geniuses of the delivered vehicle.

Waiting for your prompt response and action on requested matter.

Thanks

With best regards

Manjari pandey

Aug 9, 2021

Complaint marked as Resolved

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Renault Customer Care

from Mumbai, Maharashtra

Jul 19, 2016

Verified Support

Hi Manjari, kindly share your contact details and our team shall get in touch with you shortly .

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Address: 400068

Hile taking delivery
I was supposed to get my car delivery in feb 1st week. But when they asked me to take delivery.. Many accessories were missing like seat cover, many chrome parts, also it had many wrong accessories installed on car.. So i had to go back empty handed that day
It was very embarrassing since i had my whole family with me that day.
After 3 weeks they called me and asked me to come and take delivery but same story again there was couple of wrong accessories on the car and few were missing but i was so fed up wid this stupidity that i accepted the delivery.

After driving for 4 months
Now there are major problem with car
1. It has a very loud noise of engine
2. When i fill in fuel it doesn't show up on fuel indicator for 2-3 hrs
3. Very loud and irritating noise is coming from breaks, in my first servicing i mentioned the same to service guy... But even after keeping car for whole day they were not able to fix the problem
4. There is a noise coming from steering, like something is broken... This was mentioned to me by delivery manager before giving delivery but they said they have fixed it... But its surely not fixed
5. Its giving me average of just 10.8 km/ltr...In very light traffic... My office timing is 7.30 am to 5.30 pm so its very light or no traffic at that time... But still average is so low
6. Car is very jerky... Shifting from 1st to 2nd gear is worst... It gives u such a jerk that i get humilated in front of my colleagues.
7. Last and most humilating thing is its reverse gear... I parked on a slope and tried to take reverse but car was going forward instead i tried everything it didn't work... Finally my car was dashed into car next to me damaging both cars..

Please let me know if you can fix all my problems otherwise jus give me my money back

Rushikesh
[protected]
[protected]@yahoo.Co.In

Aug 8, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Jul 19, 2016

Verified Support

Dear Rushikesh, thank you for reaching us our team shall connect you shortly.

Renault Customer Care

from Mumbai, Maharashtra

Jul 19, 2016

Verified Support

Hello Rushikesh, we understand our team tried to contact you on [protected]. However, we were unable to reach you. Please share us your convenient time or alternate contact number to connect and assist further.

Renault Customer Care

from Mumbai, Maharashtra

Jul 26, 2016

Verified Support

Hello Rushikesh, we understand that our team is trying to contact you since one week. However, we are unable to connect upon to assist further. Kindly share us with an alternate number or convenient time to call, You can also reach us at[protected]/[protected]@renault.com. We assure you of our best attention always.

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Address: 600096

Website: www.renault.co.in

I have renault pulse rxl purchased on april 4th 2012. i was experiencing problems with clutch, gear and engine noise during march this year. i have taken the vehicle to renault service center, perungudi (khivraj renault) and complained on the issue and asked for complete checkup along with some body shop work. when i receive the vehicle they said there is no issues and everything was ok.
After taken my vehicle to home, i couldn’t get a chance to drive since i was travelling to us. after 1.5 months, i have returned from us and i was driving to my home town in car. i found that the issues i complained were still persists and service center haven’t done anything to check the issue.
I have taken the car to service center again and complained again on the issue. this time they have given a big list of quote to replace the parts worth 1 lakh rupees. when i see the detailed list of parts, then i found that the service center was cheated me by not rectifying the issues i complained earlier since the car warranty was nearing to expire.
So now they want to charge me for the clutch and fan motor for which i have complained during my previous visit and supposed to be covered under warranty.
After my emails to service center they have accepted to bare the 50% of the slave cylinder which is inr 1675. but not accepted to cover fan motor. i have met the manager krishnakumar at service center today. there was no customer friendly approach and he declined to solve my issue. he said that he is ok if i go for legal. so i started working on legal compliant on this issue.
If there is any customer care available for renault, please note of it.

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Renault Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Dear Customer, kindly share your contact details and our team shall get in touch with you shortly.

E

eckraheem

Jul 15, 2016

My number is [protected], email: [protected]@yahoo.com

E

eckraheem

Jul 18, 2016

Dear sir,

Note: CLUTCH PEDAL SOME TIME STRUCK-UP - For Clutch struck up we have diagnosed your vehicle(TN 07 BQ 9597) at that time we found that there is oil leak in slave cylinder, front suspension noise & AC work for rectifying the problem we have to replace the below mentioned parts so kindly approve through mail ASAP

CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax

Labour:
*Clutch R&R-2500+TAX

FRONT SUSPENSION NOISE
Parts :
*Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax

Labour :
*Front suspension overhaul -2000+tax

I need approval mention parts replacement

*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)

Labour : 3000+tax

Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]

Reply, Reply All or Forward | More
Abdul Raheem M. Arun, As discussed, I have given my car to your service center in March 2016 with the complaint of clutch & gear issue and engine noise. You have done the general check-up and given back the vehicle s
Jul 1 at 4:35 PM
Service Perungudi Dear sir, We have checked your vehicle service history it has reported on 48749 km's with clutch issues that time itself we have checked slave cylinder no oil leak from it so we have delivered your ve
Jul 1 at 6:59 PM
Abdul Raheem M. Arun, The response is not acceptable. Either you haven't properly check the issue or you might have done a temporary fix due to the reason it is nearing the warranty expiry period. After the car deliv
Jul 4 at 10:49 AM
[protected]@boxbe.com Hello Abdul Raheem M., Thanks for the message about "Re: TN07BQ9597 ESTIMATION". This is a one-time automatic confirmation to let you know you're on my Boxbe Guest List. Email from you will be deliver
Jul 4 at 10:49 AM
CRM Service Perungudi
To Abdul Raheem M.
CC Service Perungudi Service Manager Per Cotec Perungudi Jul 4 at 11:35 AM
Dear Sir,

Greetings form Khivraj Pearl !

We thank you for sharing your valuable feedback on the service. We deeply regret for the inconvenience caused.

We would like to draw your attention on our support in this regards. As explained by SA Arun we have explained you the process .

As we are much particular in customer satisfaction we request you to bear with us for one more day to take up the concern with our

higher officials to support our best..

Assuring our best service always and thanking for bearing with us,

Regards
Sukanya
CRM
Khivraj Pearl- OMR
[protected]

Show original message

--
Thanks & Regards,

Sukanya Chakrapani
CRM- Khivraj Renault,
Perungudi Service,
[protected].
Way Forward to Customer Delight
Reply, Reply All or Forward | More
Service Perungudi
To Abdul Raheem M.
CC Service Manager Per Cotec Perungudi CRM Service Perungudi Jul 5 at 1:01 PM
Dear sir,
Apart from the clutch work kindly give approval for the below mentioned repair works for your car,

FRONT SUSPENSION NOISE
Parts :
*Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax

Labour :
*Front suspension overhaul -2000+tax

I need approval mention parts replacement

*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)

Labour : 3000+tax

Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]

Hide original message
On Mon, Jul 4, 2016 at 11:35 AM, CRM Service Perungudi wrote:
Dear Sir,

Greetings form Khivraj Pearl !

We thank you for sharing your valuable feedback on the service. We deeply regret for the inconvenience caused.

We would like to draw your attention on our support in this regards. As explained by SA Arun we have explained you the process .

As we are much particular in customer satisfaction we request you to bear with us for one more day to take up the concern with our

higher officials to support our best..

Assuring our best service always and thanking for bearing with us,

Regards
Sukanya
CRM
Khivraj Pearl- OMR
[protected]

On Sun, Jul 3, 2016 at 10:19 PM, Abdul Raheem M. wrote:
Arun,

The response is not acceptable. Either you haven't properly check the issue or you might have done a temporary fix due to the reason it is nearing the warranty expiry period. After the car delivery on April, I didn't drive much after i took delivery of the car from last service .I traveled abroad for 1.5 months. After returning Chennai, I drove to out of station and found the issue in clutch, gear and engine noise is remaining there. Then returned to Chennai and handed over to service center. I came to service center again.Please remember I didnt bring the car to service center by towing. I was able to drive the care and the issue I reported is the some times the clutch getting locked inside when I press it. It is not completely down. So your statement on this is invalid.

If the issues notified before the car warranty expires are not resolved, this will be taken to the legal for further resolution.

Regards
Abdul Raheem

On Friday, July 1, 2016 6:59 PM, Service Perungudi wrote:

Dear sir,
We have checked your vehicle service history it has reported on 48749 km's with clutch issues that time itself we have checked slave cylinder no oil leak from it so we have delivered your vehicle, but now the vehicle has covered 50145 km's with slave cylinder leak we cant able to drive more than 100 km's we have checked your vehicle warranty it got over on April itself, so we cant able to replace in warranty basis so kindly give approval for replacement of parts in the trail mail at the earliest

Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]

Inline image 1

On Fri, Jul 1, 2016 at 4:35 PM, Abdul Raheem M. wrote:
Arun,

As discussed, I have given my car to your service center in March 2016 with the complaint of clutch & gear issue and engine noise. You have done the general check-up and given back the vehicle saying that no issues.

This is not acceptable that you were failed to identify the issues and given back the vehicle with out with out solving the issues.

So it is service center's responsibility to solve the issues I have reported earlier.

Abdul Raheem
[protected]

On Friday, July 1, 2016 1:18 PM, Service Perungudi wrote:

Dear sir,

Note: CLUTCH PEDAL SOME TIME STRUCK-UP - For Clutch struck up we have diagnosed your vehicle(TN 07 BQ 9597) at that time we found that there is oil leak in slave cylinder, front suspension noise & AC work for rectifying the problem we have to replace the below mentioned parts so kindly approve through mail ASAP

CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax

Labour:
*Clutch R&R-2500+TAX

FRONT SUSPENSION NOISE
Parts :
*Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax

Labour :
*Front suspension overhaul -2000+tax

I need approval mention parts replacement

*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)

Labour : 3000+tax

Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]

--
Thanks & Regards,

--
Thanks & Regards,

Sukanya Chakrapani
CRM- Khivraj Renault,
Perungudi Service,
[protected].
Way Forward to Customer Delight

E

eckraheem

Jul 18, 2016

Dear Mr.Abdul,

Greetings from Khivraj Pearl !

This ref to your feedback to RIPL wide ref No[protected] dt 16.7.2016 for your Pulse bearing Reg NO TN07BQ9597. reported for clutch work.

As per the same we would like to draw your attention on the support by us to the extend of 50 % on the cost on clutch sleeve cylinder.

As informed by you the vehicle has reported in March for the clutch issue . Then on checking the vehicle . we didn’t found any issue then to suggest for replacement.

Unfortunately after driving 1400 km and after period of 3 months when reported for the same issues we found find the oil leak now.. Considering your warranty which lapsed

very recently we opted to support you as a Goodwill gesture to the extend of 50 % even though the said part is wear and tear item.

When we checked the history of your vehicle service we came to know that the maintenance service is not as per RIPL recommendation.. .

On inspection we came to know that the vehicle has undergone some outside service which is not supported by RIPL warranty policy .

We regret for the inconvenience caused in this regard and please forward us your approval to carry out the job.

Please contact the under signed or our SM Mr. Krishna Kumar @ [protected]@khivrajrenault.com.

Regards
Sukanya
CRM- Khivraj Pearl
OMR
[protected]

E

eckraheem

Jul 18, 2016

Appreciate your response at least coming in email .But I never seen this much response when we are coming to service I have not escalated to get your Goodwill gesture of 1000 bugs.

This is purely a service deficiency by your service center and I need the justice for that. What did you do for my complaint on clutch, Gear and engine noise on 24th March 2016? Can you explain in detail? Provide me the report of your general check-up you charged me for INR 512 in the attached invoice. None of the complaints which I made verified by you and moreover it looks like there were many other complaints which I didn't know was there. How come now you are giving me quote for 1 lakh bill but none of them were found on your general check-up.

For the noise issue, you suppose to replace the fan motor and self motor. Where is the response for that?

I haven't given the vehicle to any other service center and I already received for warranty part door remote lock issue during last service. My home town is 700 KM from Chennai I found the issue while driving there. I was driving to your service center with driving condition. The nature of the problems doesn't stop to drive the car. It is intermittently block the clutch to non functional. Also the car was giving noise and it is bearable and didn't stop the car to drive. So there is no reason for you to escape from your service responsibility by showing all these.

Here is your Bill for 1 lakh and attached the invoice on general check-up.

CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax

Labour:
*Clutch R&R-2500+TAX

FRONT SUSPENSION NOISE
Parts :
*Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax

Labour :
*Front suspension overhaul -2000+tax

I need approval mention parts replacement

*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)

Labour : 3000+tax

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir/m'am

This is to bring to your kind notice the very unprofessional attitude of avia service center in sector 63 noida. they have spoilt my car and are not taking the responsibility for it even after swift action taken by renault.

As per my mail earlier to you and your swift action to resolve my complaint; avia had sent a mechanic to my house to collect the car and according to him the disk of front wheel was broken and he showed me leaking oil from it. the car was taken to the service station and no action was taken to mend the front wheel. my complaint still exists.

They just did the general check up and sent it back. it is a very unprofessional and careless attitude. now mr. harpreet who is their sr. manager is not even taking my calls. i have attached the invoice as proof that no front wheel job was done. personally iam doubting a damage to the axle also. all this harassment inspite of my car being in warranty period.

You are company of international repute but your name is getting spoilt by your service provider. iam happy and proud owner of duster and was looking for long term relationship with renault but now even i have second doubts.

Kindly look into the matter and resolve my complaint as early as possible because being a doctor my commuting and hence my work is suffering a lot.

Regards
Dr. sarit kakar
[protected]

+1 photos

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Renault Customer Care

from Mumbai, Maharashtra

Jul 14, 2016

Verified Support

Thank you for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.

Renault Customer Care

from Mumbai, Maharashtra

Jul 14, 2016

Verified Support

Hello Sarit, We understand that our dealership had contacted and addressed the reported concerns to your satisfaction. In case any support in future, please feel free to connect with us at[protected].

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Address: 801103

1. Since few months especially in heavy traffic with ac on in the first & second gears the engine doesn’t respond & the vehicle doesn’t move even we press the accelerator, this is really frustrating and irritates me as the vehicle doesn’t move, this is not only causing inconvenience to me but to other people who are behind my vehicle also gets struck in the traffic along with me, this is really an embarrassing situation which i can’t even explain you.

2. And sometimes with ac on in the traffic, the engine vibrates very badly. I have to shut the ac off and then take its pick-up.

3. Not getting proper mileage in the city condition, unfortunately its under 11-12 kmpl.

Aug 7, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Renault Customer Care

from Mumbai, Maharashtra

Jul 13, 2016

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Hi bihta, kindly share your contact details and our team shall get in touch with you shortly.

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Address: 500004

I gave my vehicle to service center near lb nagar, hyderabad on 11/6/16. its sri sri sri renault.

Complaint is gears are not applying and its hard to put reverse gear. after 4 days workshop people said there is problem with clutch kit and they changed it and the problem is solved. ipaid rs, 20, 000 (approx) and took vehicle from them.

After two days iam facing same problem of gear not shifting and reverse gear is not working, then i went again to workshop on 27/6/17 (i drove around 50km in this gap)
And after checking my vehicle they said its gear wire problem and it need to be replaced, and it will take 15 days to get the part from different city. i questioned that days if the problem is with gear wire then why did u change my clutch kit, any how after a regular followup they gave me a bill for rs 18000/- again and delivered vehicle on 9/7/16, as i tool the vehicle out and drove for 5km again car was struck with gear and it stopped, i called workshop people and asked them why did this happen, again car was drove back to workshop by them, after 3 days of checking they said again clutch master is gone and it will cost me rs, 4000/-
And my vehicle is in workshop for now.

This is my issue. now cumming to my questions

After reading my issue what do you feel? dont you feel iam been cheated by changing unnecessary parts to my car.

If my car has a problem cant your expertise engineers know that after a throw check, and are u trying to cheat people like this by changing to new parts if it is not required also.

Are you appointing two wheeler mechanics to do service in workshops as they dont demand much salary?

And now what i demand is a strong explanation on why this thing is happening, and i will publish my story on all blogs where people will be aware of how renault is cheating people by forcing them to change parts though its not required.

I will make my contribution in make people aware never to buy renault car because of their worst service work shops.

I have seen hyundai, maruti, volkswagan they are much professional in service delivery.

When come to renault, i cannot even compare them with a road side mechanic. road side mechanics are 100% better than a renault authorized service engineer.

I have noticed a good growth in renault sales. but when you see about online complaints about you pathetic service centers definitely sales will go down in 2-3 years.

My suggestion is better increase service centers and grow a competition between workshops so that you can even increase your sales.

Finally coming to my issue, do i still need to spend money in getting my gear issue solve and how many months will they do same.

We buy cars to drive it not to park them in workshops for weeks.

And your workshops will never have any part ready, when ever there is any part requirement it should be shipped from other part of the country. and in with today fast delivery shipments available it take 2 weeks to get a part.

Please first change your service centers then selling new vehicles.

Because once a trust lost will never be gained.

And i started making my friends aware never to by a renault car

Aug 7, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

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Hi kishorem2, kindly share your contact details and our team shall get in touch with you shortly.

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kishorem2

from Hyderabad, Telangana

Jul 12, 2016

[protected]

Renault Customer Care

from Mumbai, Maharashtra

Jul 13, 2016

Verified Support

Thank you for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.

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Address: Hyderabad, Andhra Pradesh

Am using renault since november 2012... It's almost 4 years now... But till this given day ur service standards are same old very pathetic & unprofessional... U need 3-5 days to give appointment to take vehicle for service... And when you deliver back the vehicle... It's not that satisfactory as i get in toyota (I own fortuner also).& volkswagan.. Ur people are not trained well on customer interaction... U irritate the customer to the fullest... I had enough torture from u people... Becoz o[censored]r service standards... U are losing sales... Even maruti people receive well when we visit there showroom/service center... Its high time guys...Increase ur service centres & ur service standards...

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Renault Customer Care

from Mumbai, Maharashtra

Jul 12, 2016

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Hi Duster2345, kindly share your contact details and our team shall get in touch with you shortly.

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Naveen9811

from Gurgaon, Haryana

Jul 18, 2016

R sir i purchage kwid rxt, on 17 jun, but delar can, t give me registration no, delar address is kailash colony renault showroom new delhi, i complant renault coustomer cair no, but they are not able solve that problem, so i request u plz. help me.thanks

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Address: Valsad, Gujarat, 396191

Website: Google. com

My vehicle renault lodgy got an accident on 30th june 2016 and i put my vehicle to repair in renault vapi july 2nd 2016 and they said vehicle properly complete in five days and they told me that get delivery of vehicle on 9th july 2016. but they not given my vehicle on giving date by them.
I am not satisfied with staff and service centre of renault vapi.

Your. customer rajesh. a. patel
Mo.[protected]

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Renault Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

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Dear Mr. Patel, thank you for reaching us our team shall connect you shortly.

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Address: Hyderabad, Andhra Pradesh, 500104

I got a renault duster (85 hp model top of line) from sri sri sri renault in hyderabad. since the second service, i was having problems with the gears. sometimes the gear would not change from 1st to 2nd or 2nd to 3rd.

They tried adjusting the clutch, changed the gear lever, oil, worked on the clutch master, etc etc. still the problem is there.

The vehicle has been only serviced by srisrisrirenault service. it is been 2 years and almost 35, 000kms and the problem persists.

I have a backup camera installed by renault with the display for the camera which comes up in the rear view camera. since the first service had a complaint that the display has lines which is still present. i was told they ordered a replacement, but the replacement was not working and later told that model is discontinued.

The gear problem is seen when we try to put the vehicle in reverse gear also.

Thank you,
Sriram akella
Riram. [protected]@gmail.com
[protected]

Jan 21, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Dec 19, 2016

Updated by sriram_akella HI Renault,

AS part of the fix for the gearbox, the changed the gear lever rod and the vehicle was fine for 4 months. Now the problem is seen again since November. As for the faulty display for the rear view camera it is still not fixed.

Can you please make sure the problem is understood first and then fixed. I see other users also complaining of similar gear box issues. Please check with and attend ASAP.

I am at a point where I am about to give up on Renault vehicles altogether.

Thanks,
Sriram Akella
[protected]

Verified Support

Dec 20, 2016

Renault Customer Care's response Thank you for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.

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sriram_akella

from Chennai, Tamil Nadu

Jul 10, 2016

Forgot to Add one more thing, the SAT NaV went bad and I was told will have to be replaced. They ordered a new One and hopefully that will work better.

thanks,
Sriram

Renault Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

Verified Support

Hi Sriram, thank you for reaching us our team shall connect you shortly.

Renault Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Hello Sriram, we understand from our dealership that the vehicle has been delivered to your complete satisfaction, post necessary rectifications. In case of any support required please feel free to contact us at[protected]

sriram_akella's [Complaint's author] reply, Dec 20, 2016

HI Renault,

AS part of the fix for the gearbox, the changed the gear lever rod and the vehicle was fine for 4 months. Now the problem is seen again since November. As for the faulty display for the rear view camera it is still not fixed.

Can you please make sure the problem is understood first and then fixed. I see other users also complaining of similar gear box issues. Please check with and attend ASAP.

I am at a point where I am about to give up on Renault vehicles altogether.

Thanks,
Sriram Akella
965278576

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Address: 380058

Respected sir
To whom it may concern, i had purchased renault duster by car no gj1rc1857 around 3 year ago
On 01 may 2016 first time my car breakdown they repair aand for that i had paid 1598/- for it again on 12 june 2016 my car get breakdown they repair ii but on 24 june same problem appear they again repair it, then company staff told me that my car need serivce so i paid a bill of rs. 8640/-, on 9 july again car get breakdown and they take my to the serivce center for repair. they cant solve my problem or it can also say that they cant find the problem. no solution done by the company for that breakdown and i had paid 2 time amount for their repair which is not accuatly repair by them.
Whats the use of that company service which they are claiming.
Its like just a mental preasure for me to run a car like that.
Please sort my problem so i can enjoy my ride with renault duster
Picture click by me when my car break down & repair bill also enclosed

+6 photos

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KULBHUSHAN GANESHGARHIA

from Ahmedabad, Gujarat

Jul 9, 2016

if you wana contact me [protected]
pawan aggarwal

Renault Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

Verified Support

Thank you KULBHUSHAN GANESHGARHIA for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.

Renault Customer Care

from Mumbai, Maharashtra

Jul 19, 2016

Verified Support

Hello Kulbhushan, we understand from our Dealership that the vehicle had been delivered to you. In case of any support required please feel free to contact us at[protected].

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Address: Gulbarga, Karnataka

Website: Renault

I dr shashikant harkood gulburga karanataka i given my veichle for repair in gulburga dealer vei no. Mh-24 ac 7077as it was showing indication as stop *suddenly pickup was slow since 40 days
Over still today they are telling that coudnt find out defects first they told timing belt &changed problem not solved then telling its because of clutch plate. Pressure plate & ply wheel we have to change it then it will okay cost 1-lakh 100 % i said ok changed but same problem then i asked are you technically fit they said we are diagnosing. From company technical team chenni it's defect with wiring & drm &you have to change cost around 2.5 lakhs. What's hold i do now. They are exprementing & learning on my veichle these people are changing unnecessarily parts & they are not calibre to do the job &i am going to take back my veichle get all details till today & legal action against the dealer. Can you suggest me or shall i go legal action &social media wating for reply

Aug 7, 2021

Complaint marked as Resolved

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Renault Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

Verified Support

Hi Shashikant, kindly share your contact details and our team shall get in touch with you shortly.

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Address: 175021

Website: www.renault.co.in‎

Sent these emails to [protected]@renault.com but no response at all.

Posted on twitter handle but still no answers, if you can help me that would be great otherwise i have to take legal action against them.

Hello,

This is in regards to my booking of renault kwid which i booked on 23rd dec 2015. Attached is the booking receipt which i got from your representative. I am completely fed up with the renault agency as this is the seventh month & still my car has not been delivered yet.

If that is the case i would like my money back from you guys which i have already given 25000 inr, the reason is i am in touch with your agency situated in mandi himachal pradesh & "n" number of times they have given me future dates which is not acceptable. I don't know why there is reluctance in delivering the vehicle.
I came to know about few cases where customers has got the vehicle from the same agency in 2-3 months only. So what do i extract from this?

Are you guys favoring those customers who can shed some extra bucks from their pocket?

Let me know by when i can expect my money back or the vehicle if i don't get any suitable response within 2-3 days i will make sure to drag renault to the customer grievance court & they can settle down the case.

Regards
R c katoch

—

Follow up email

I want an update on this case asap, i would moving to consumer court if not given a satisfied answer in next 48 hours.

You are tarnishing the image of the company by not replying at all, my son has already posted the entire email over twitter & if you have little bit audacity left in you reply on the concern before i file the case.

I would be asking my son again to post entire follow up email on your twitter handle india & global too.

Regards
R c katoch

Aug 8, 2021

Complaint marked as Resolved

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Renault Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

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Dear Mr. Katoch, kindly share your contact details and our team shall get in touch with you shortly.

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Address: North Goa, Goa, 403001

I wish to thank the team and the company for having taken into account all of my mails and calls to get my complaint resolved.
i have since had several calls from the team and can share with you that my car has been returned even though i am yet to drive and certify this is the way it should have been
more updates in the days ahead.
Thank you Team Renault

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Renault Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

Verified Support

Dear Customer, thank you for your valuable feedback. In case any support required in future please feel free to connect with us at[protected]/[protected]@renault.com

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Address: 180005

Company promised an average of 25 kmpl but it's hardly giving 13 kmpl. moreover, the pickup is pathetic when the ac is on and sometimes the car does not accepts accelerator when ac is on. one needs to turn off the ac first and then wait for some time till the car gets normal. this is highly undesirable when a person in driving on a busy road. please solve these issues.

Aug 6, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Jul 8, 2016

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Hi Ayoosh Gupta, kindly share your contact details and our team shall get in touch with you shortly.

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Address: New Delhi, Delhi, 71232

My Car was with the company for servicing and they havn't washed it and they handed over without washing. It was gone for servicing in Renault Delhi West Service Centre dated 06.07.2016. Vehicle No. for the same is :- DL 8C AK 3023. Kindly do the needful on the urgent basis.

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