Renault Complaints & Reviews

To, date: 19th july 2016

Customer care
Renault india private limited
Asv ramana towers #37-38,
4th floor, venkatanarayana road, t. nagar,
Chennai - 600 017

Subject: - genuineness of car purchased by renault dealer – various issue

Ref: - new duster 85 ps rxz

Dear sir/madam,

I had purchased a new duster 85 ps rxz car from your authorized...

Hile taking delivery
I was supposed to get my car delivery in feb 1st week. But when they asked me to take delivery.. Many accessories were missing like seat cover, many chrome parts, also it had many wrong accessories installed on car.. So i had to go back empty handed that day
It was very embarrassing since i had my whole family with me that day.
After 3 weeks they called me and asked me to come and take delivery but...

I have renault pulse rxl purchased on april 4th 2012. i was experiencing problems with clutch, gear and engine noise during march this year. i have taken the vehicle to renault service center, perungudi (khivraj renault) and complained on the issue and asked for complete checkup along with some body shop work. when i receive the vehicle they said there is no issues and everything was ok.
After taken my vehicle to home, i couldn’t...

Dear sir/m'am

This is to bring to your kind notice the very unprofessional attitude of avia service center in sector 63 noida. they have spoilt my car and are not taking the responsibility for it even after swift action taken by renault.

As per my mail earlier to you and your swift action to resolve my complaint; avia had sent a mechanic to my house to collect the car and according to him the disk of front wheel...

1. Since few months especially in heavy traffic with ac on in the first & second gears the engine doesn’t respond & the vehicle doesn’t move even we press the accelerator, this is really frustrating and irritates me as the vehicle doesn’t move, this is not only causing inconvenience to me but to other people who are behind my vehicle also gets struck in the traffic along with me, this is really an embarrassing situation which i can’t...

I gave my vehicle to service center near lb nagar, hyderabad on 11/6/16. its sri sri sri renault.

Complaint is gears are not applying and its hard to put reverse gear. after 4 days workshop people said there is problem with clutch kit and they changed it and the problem is solved. ipaid rs, 20, 000 (approx) and took vehicle from them.

After two days iam facing same problem of gear not shifting and reverse gear...

Am using renault since november 2012... It's almost 4 years now... But till this given day ur service standards are same old very pathetic & unprofessional... U need 3-5 days to give appointment to take vehicle for service... And when you deliver back the vehicle... It's not that satisfactory as i get in toyota (I own fortuner also).& volkswagan.. Ur people are not trained well on customer interaction... U irritate the customer to the fullest......

My vehicle renault lodgy got an accident on 30th june 2016 and i put my vehicle to repair in renault vapi july 2nd 2016 and they said vehicle properly complete in five days and they told me that get delivery of vehicle on 9th july 2016. but they not given my vehicle on giving date by them.
I am not satisfied with staff and service centre of renault vapi.


Your. customer rajesh. a. patel
Mo.[protected]...

I got a renault duster (85 hp model top of line) from sri sri sri renault in hyderabad. since the second service, i was having problems with the gears. sometimes the gear would not change from 1st to 2nd or 2nd to 3rd.

They tried adjusting the clutch, changed the gear lever, oil, worked on the clutch master, etc etc. still the problem is there.

The vehicle has been only serviced by srisrisrirenault service....

Respected sir
To whom it may concern, i had purchased renault duster by car no gj1rc1857 around 3 year ago
On 01 may 2016 first time my car breakdown they repair aand for that i had paid 1598/- for it again on 12 june 2016 my car get breakdown they repair ii but on 24 june same problem appear they again repair it, then company staff told me that my car need serivce so i paid a bill of rs. 8640/-, on 9 july again car get breakdown...

I dr shashikant harkood gulburga karanataka i given my veichle for repair in gulburga dealer vei no. Mh-24 ac 7077as it was showing indication as stop *suddenly pickup was slow since 40 days
Over still today they are telling that coudnt find out defects first they told timing belt &changed problem not solved then telling its because of clutch plate. Pressure plate & ply wheel we have to change it then it will okay cost 1-lakh 100...

Sent these emails to [protected]@renault.com but no response at all.

Posted on twitter handle but still no answers, if you can help me that would be great otherwise i have to take legal action against them.

Hello,

This is in regards to my booking of renault kwid which i booked on 23rd dec 2015. Attached is the booking receipt which i got from your representative. I am completely fed up with the renault...

I wish to thank the team and the company for having taken into account all of my mails and calls to get my complaint resolved.
i have since had several calls from the team and can share with you that my car has been returned even though i am yet to drive and certify this is the way it should have been
more updates in the days ahead.
Thank you Team Renault...

Company promised an average of 25 kmpl but it's hardly giving 13 kmpl. moreover, the pickup is pathetic when the ac is on and sometimes the car does not accepts accelerator when ac is on. one needs to turn off the ac first and then wait for some time till the car gets normal. this is highly undesirable when a person in driving on a busy road. please solve these issues....

My Car was with the company for servicing and they havn't washed it and they handed over without washing. It was gone for servicing in Renault Delhi West Service Centre dated 06.07.2016. Vehicle No. for the same is :- DL 8C AK 3023. Kindly do the needful on the urgent basis....

Worst service ever i received from nirmal cars, gurjar ki thadi showroom, the manager "jitendra" & team leader 'gaurav" they both are manners less man & arrogant person as well. pls don't buy any car from nirmal cars.
Would request u all dn't buy any car from nirmal cars, the support staff worst and behavior was also rude,. worst people i ever met in my life......

Duster rxz d 110 ps
this is an update from the last time i wrote with regards my new duster rxz 110ps delivered to me on the 30th of june 2016 and has since been in their service station from the 2nd of july 2016 until now.
Just as an update- a brand new car delivered with less than 50 kms on the reading panel when it was showing a fault on the dashboard and had to be driven to the service station where it has remained til now...

Sir
My name is amit chauhan.
I have a duster 85ps rxl .
Reg. No. DL8CAF4048
Today at 05/06/2016 at 10:00 am at renault south delhi okhla service center i went to renault service center for running repair but in company my car left side rear door was scratched roughly.

Service advisor denied that and don, t take any action on even manager also don't do anything and said that the scratch's done previously...

Good Morning.
we decided much against wisdom and debate to purchase a duster delivery of the same was taken on the 30th of June 2016 when all seemed to go as planned.
On the 2nd of July after a routine trip to the market barley 3 kms from home i noticed a issue related to on the dash board and seemed unusual and none the less we call the service station and was there as asked.
on checking was told that a fuse needs to...

I have booked vechile on 26 june 2016 renault qwid 2nd top model white colour and fresh model in rufrapur showroom karan prateek vechiles pvt ltd.
And i booked nissan vechile thanfter call received from sale executive Mr Ashdeep that we given u several benefits or whatever possible when u will book our vechile.. they commit that he will cancel the booking in nissaan and refund my booking amount from which i booked nissaan.
...