Renault Complaints & Reviews

Self starter failing twice in 4 months I have renault duster 110rxz.i bought it on 7 april 14.the veh was running fine when on 13 feb 15 the veh did not start.i took it to tricity panchkula and they replaced the self starter .again now on 28 july 15 the vehicle stopped while running and the self is again not working.i will be taking vehicle to tricity panchkula tomorrow.i hope they will diagnose the reason for self starter failing twice in 4 months and will provide a permanant solution.atul[protected]

My name is karan kapoor i purchased renault vechicle i.e pulse in 2013. around 20 days back i visited renault delhi west with problem in breaking and lot of noise from the front wheels. I was asked to get it checked next day as they had lot of vechicles that day. I again visited next day they told me problem was identified but they are not having that part with them so "you have to wait for 15 to 20 days ". After waiting for so long yesterday again i submitted my car to the same work shop for same problem. Now today they are saying we changed the part but problem still persists. we need some more time. i dont understand Renault with such a high brand which always talks about quality. this is the service they are providing to the customers. Is there anybody to listen to such complaints or every body is busy in just advertising & selling. mob no: [protected]

Not satisfied with the response of customer care executive (Ms Prachi) I asked simple clarification regrading policies of free service, but she was confused and not conversant with the company policies at all. She was supporting her frivolous answers under the name of company policies. On asking which document contains such regulations, she was blank!!! I seemed that anyone in company can state the policies which suits them under the name of Renault India. Such conversation was completely unethical and uncalled for. My queries were very simple:- (a) Free service is on completion of 2000 kms (Yes) (b) Or on completion of 02 months (Yes) My car has completed 2000 kms and 02 months then why the service center guys are asking money for servicing??? Should I have gone before 2000Km or 02 months??? if that is the case then give me second service because my car has not completed 10000kms yet. Asking money for service is clearly in contravention of service documents.

Hi Friends ! Please refrain buying any of the Renault vehicles. The after sales is just awful. You will repent for taking the step of purchasing a car which has poor after sales support and, your money will start eventually draining out due to the service guys not doing a good job. I left my Scala for servicing (18000 kms) at the Whitefield Renault service station on the 18th of June 2015. The charges for the service was about Rs 11000. When I received the car, I noticed that the whole cabin was dirty and several black stains on the steering, leather seats, door handles etc. They never even showed me the parts replaced. I was warned by many people about the way Renault goes around cheating people during the services and, this was exactly that. They just wash the car and hand over it to you. I have realised that the roadside mechanics are more trust worthy and reliable than the Renault guys. I am planning to speak to the country head and the CEO to please stop doing this and be more practical. You can reach me on [protected]

Hello Dear, I have taken this car with lot of hope and out of exitement but now i feel sad just because of gear issue. I had tool my car in nov 2014 and since then it has gear change problem.I had even took this to service centre but that guy told that it is usual with all duster car. If this is the case then I would like to send back my car to renault . I do not need such faulty car. But now the issue is that the gear change causes issues. When I give the accelerator the gear goes forth & back and gives a feel that something is wrong. I had even took this to service centre but that guy told that it is usual with all duster car. If this is the case then I would like to send back my car to renault . I do not need such faulty car. Please take a quick action on this. I would be grateful. Also let me know in case nothing can be done since I would look for selling this new car as I cannot think about this day on day. reach me on cell [protected] for help. Best Regards, Jayant

As in uttar prsdesh east we r from faizabad the nearest service center from my place is 130 km . When I gone for my seconf free services of my duster up32fy6220 my milometer reading is 11000km just bcus there are very few service centers in up east its very difficult to be on tm according to the given parameters for servicing .the behaviour of the lucknow renults sercice center is very bad n rude. And they ask me 1600 rupees extra for exseeding km . I m ready to pay the charge they have told me for regular service that is 2600rupees but they want more . I refused n I came back. I m very disaaponited why I invested on this car where there is this type of behaviour.

This is to bring to your notice that there are no support from accessories department. I have been hunting for some accesories from past one month but am not able to get through. I have been provided with such contact numbers who are working with other car companies.

Dear Sir, I Mukesh Goel, Chartered Accountant, Working in Omaxe Limited as General Manager (Sales), In Omaxe limited we purchases more than 10 cars from Renault, as we are a permanent customer of company. Recently in my car (Reg. No. HR 51-AU-8717), some problems in CAR AC, is arrived & i give my car to service agency (Avia Auto Services pvt. Limited .D-197, Sec-63, Noida[protected], service agency. As per service agency estimate for the problem is Rs.[protected] & it needs 1 to 2 days, but final bill comes out for Rs. 29000/- & it takes 8 to 10 days, which is duly paid by me . But AC is not working properly at that time, agency assure me, & ask for 1 day of rechecking, which is accepted by me . Now car is ok for the issue. but after 2 days, car AC is generating problem again, then i contacted to agency, agency say, to change radiator to cure AC, but even after changing the same, till date AC is not working in proper condition. After one month from this incident, i give car for regular paid service (Specially for sound problem in car), at this time agency give me budget of 12000 to 15000 (for parts ) for this paid service, but final bill comes for Rs. 34000/-, sound issue is not cured this time & agency concerned person is not giving proper response (Mr. Ashok Tyagi-GM Noida agency).Even Mr. Tyagi is not ready to take hand over of car say its time out.(i.e. more than 1:30 PM) So please see the issue . Mukesh Goel [protected] GM Omaxe Limited

I bought a duster 110 ps awd on april 6th 2015..I would like to point out couple of issues i faced. 1.After one week of purchase, ac water leaked inside the car and the carpet was all wet.I gave it for servicing and it appeared to be fixed..After two weeks it started happening again.they said its fixed now but i am not really sure or convinced. 2.Paint issue on my back door.I brought into notice but they said it cannot be fixed. 3.When i apply clutch, there is an annoying sound that comes..I informed the executive but he said it happens and after driving for some time it will get fixed..tats the worst reply i ever got.

I am owner of Vehicle number DL 8 CZ 6062 model Duster by Renault. My vehicle has been serviced regularly at Renault service Delhi West. All the wheel balancing and alignments and other works have been done at this service centre only. Recently my Vehicle’s tyre got punctured and the mechanic told me that the tyre has a tube which has many previous punctures. This was a shock to me as my vehicle has tubeless tyres and I have never fitted any tube in any of the tyres. It seems that my wheel/tyre was changed during one of the visits to the service centre. I had personally visited the service centre on 25th January, 2015 and lodged a verbal complaint in this regard. After that a mail has also been sent to them . but no action has been taken. I request you to look into the matter and take adequate action so that I can get my vehicle’s original wheel back. Pankaj Malik [protected]

Faulty Gear & Clutch plates Dear sir, I had purchased renault duster RXL diesel 85ps, 16 June 2014 from Gwalior - Somya Motars Pvt. Ltd. Gwalior 474011, Tel:[protected]. My car details MP07 CD 2362, the car was sent for servicing at 19375 kms (approx) that time my car milage 18km/L with AC working condition, and without ac car milage 21 kM/L. That time service manager give me congregation for this car milage. When my car reached on 22500km on the way I face the problem car engine is working but car is not moving from the place when I press the race padle. That time I shocked what happen, suddenly I called to RSA 12/05/2015, and RSA pick the car dropped to dealership at Somya Motars Pvt. Ltd. At the service center when I reached at 13/05/2015, adviser says me your car clutch plate is not working, we have to change it .. And your car estimate 21000/- Rs. Now I am very socked that how it is possible when car is giving me 21km/L milage and car is suddenly breakdown this conditions. Sir, I don't what happen in my car because now my car run is only 22500 Km and 10 Month old is only I use my car very care fully, now this problem is only company manufacturing default. I have already complaint register at 13/05/2015, complaint no.[protected], But they are not giving me positive feedback. so I request solve this problem as soon as possible because I can't wear this. Siyaram Singh Rajput Contact : [protected] Add. Gwalior (M.P.)

Faulty Gear flywheel & Clutch plates Dear sir, I had purchased renault duster RXL diesel 85ps, 16 June 2014 from Gwalior - Somya Motars Pvt. Ltd. Gwalior 474011, Tel:[protected]. My car details MP07 CD 2362, the car was sent for servicing at 19375 kms (approx) that time my car milage 18km/L with AC working condition, and without ac car milage 21 kM/L. That time service manager give me congratulations for this car milage. When my car reached on 22500km on the way I face the problem car engine is working but car is not moving from the place when I press the race padle. That time I shocked what happen, suddenly I called to RSA 12/05/2015, and RSA pick the car dropped to dealership at Somya Motars Pvt. Ltd. At the service center when I reached at 13/05/2015, adviser says me your car clutch plate is not working, we have to change it .. And your car estimate 21000/- Rs. Now I am very socked that how it is possible when car is giving me 21km/L milage and car is suddenly breakdown this conditions. Sir, I don't what happen in my car because now my car run is only 22500 Km and 10 Month old is only I use my car very care fully, now this problem is only company manufacturing default. I have already complaint register at 13/05/2015, complaint no.[protected], But they are not giving me positive feedback. so I request solve this problem as soon as possible because I can't wear this. Siyaram Singh Rajput Contact : [protected] Add. Gwalior (M.P.)

My car steering just went dead while driving. I have an hour's commute on the Delhi - Gurgaon expressway every day. Luckily this happened a few minutes after I had crossed the expressway on my home otherwise this could have been fatal. How can a major car maker sell cars with such a defect?? I have lost confidence in this car and would strongly advise anyone from buying it. Worse it seems that other consumers have also faced this problem. Is Renault waiting for someone to die before taking action? I called Renault Motors emergency assist to ask for help. The call center executive suddenly divined that I had a discharged battery. Only god knows how he figured this out. I did not need his remote advice - I needed someone to come check the car. I told him that the car got serviced last week - if the battery was discharged, how was this not identified? To this our friend replies - "we don't know, ask the dealer" Renault Motors - its your car and your dealers. You cannot distance yourself from your dealers when you ask your customers to go to them to get their cars serviced. Cannot believe the crap service. Truly disappointing.

I bought 85 PS RXL Plus diesel Duster from Roharsh Motors, Wagholi Pune in April 2015. I was promised by Mr.Sachin Kadam of December 2014 make of vehicle and delivered me vehicle of November 2015. Then on the first day of delivery accelerator pedal got jammed to highest throttle and it did not come back, I was about to have accident. Then tyres of MRF are 1 year old manufacturing and battery is 1.5 years old manufacturing !!! This is not acceptable to me. I bought 3rd year warranty and renault has not still delivered me original third year warranty document. The hazard triangle was missing from the delivery. Renault has cheated on me by giving old vehicle. The gloves box doesnt have the lights fitted. The first aid kit was opened already with bandages removed from it. I paid 6500 rs for teflon coating and coating was not done at all. engine coating is not done at all and wax is just put under name of teflon coating and that too just one layer. I wrote to Renault but no resolution from them yet !!! Please call me on[protected] and fix my issue otherwise I am thinking of suing this cheat company.

I was purchased a Renault Duster from srinagar showroom bearing regestration number JK03D 5123 want to draw your kind attention that in october 2014 the battery of my car was exhausted suddenly it was a very rude moment for me, when ever i was travelling far from my home and the car was stopping by it-self after regular intevals of time causing a lot of troubble and expensis in my travelling. I took it autobhan srinagar service center to ascertain the cause of the dead battery where the respective staff of the service center gave an unpleasent excusis that there is no defect in thebattery what so ever. Since then i travelled 6 times from pahalgam to srinagar and vice versa for the above mentioned matter but in vain. After 6 times the staff of the said service center told me that there is some defect in the battery and this was very unfortunate if it could have been told me before, however i asked them for the replacement of the battery and in return they told me that i will not be able to get new battery. When ever i took my car for the service i didnot get its body washed neither on free nor on paid services pretending of being having no light. During third service my car was driven 30000 kms and the shape as well as the life of the tyres has been vanished very badly, when i discussed the matter with the staff of the service center and their response was that 30, 000 kms is enough of the shape and life of tyres, however my brother is having the same car driven 47000 kms but the tyres are in the good shape. Nevertheless i suffered a lot, its is because of below average service of the Renault duster. In the fake and disgusting excuses of its staff. I am sure i will not recommend any one to buy the cars of the said company. The mechanery of the service center is not functioning properly. They charged me Rs 1800 as labour charge which i think is beyond the qualtity of the service. Keeping the above facts in view i am sure that you will spend some time on producing aa quality service and work on to bring sofesticated mechanery functional. Regards Uzair Nazir RENAULT DUSTER RXL BLACK COLOUR JK03D 5123

Hello, Would like to share my horrible experience in renewing Car Insurance with Trident Renault - Bangalore. It was indeed a very very bad experience in getting renewal of my car (Duster - KA-05-MM8843) with Trident Renault - Bangalore. Had to call up Trident Automobiles several times. After several calls received quotations. I requested for the value of the vehicle to be insured at 9, 07, 000/- for which I received quotations for 3 insurance companies. Then I selected HDFC Ergo - for which Insurance quoted was about 12, 000/+ (quotations are with me). Later, Mr.Prabhu representative of Trident turned up and collected the cheque on 30/3 along with previous insurance & RC Book copies. Till 11/4 - I did not receive any information or communication as to the status of the renewal not even received cove note / receipt etc. After several calls which I had to make to Trident Team. Later after pleading and shouting; then they forwarded the contract copy on 11/4/2015 and confirmed to me that Policy will be sent to the address as per RC Book within 5 working days. After "N" number of telephone calls to Trident and shouting on 27/4 - I received the Insurance Policy. To my surprise the value of the car was 8, 49, 000/- It is surprising the quotation was for 12, 000/- for IDV of 9, 07, 000/- but they collected INR 15, 289/- for an IDV of 8, 49, 000/- which I feel is cheating. Can anybody look into this and correct the policy / refund the excess taken & apology for the bad service. Further I was threatened and advised not to go for any insurance other than the ones suggested by Trident. Can somebody set right urgently. Annoyed customer, K Lakshmi Prakash Mob: [protected] Email: [protected]@gmail.com

Sir, I bought Renault Duster in May 2013 in Coimbatore, Tamilnadu. Within few months of the purchase several issues started coming. The latest one is the following. (other issues are mentioned below) MRF TYRE NOISE ISSUE IN DUSTER: The first wheel alignment and wheel balancing was done during the second free service at Renault service center, Coimbatore when my duster had just clocked 9543 KM(See A1). I always maintain the tyre pressure of 29 psi as recommended by Renault and used to check the tyre pressure almost two weeks once, and in particular before any long drive. When I was driving from Trivandrum to Coimbatore I noticed a rattling noise above the speed of 60 KM/hr coming from the front tyres. I stopped at Renault Kochin and asked to check the noise. After doing a test drive, they simply said that nothing is serious and you can drive on. However the noise was keep coming during my drive to Coimbatore and so stopped at Renault-Coimbatore(Anamallais) for confirming this issue. Renault-Coimbatore did a test drive and found that inner most part of both front tyres have worn out leading to the humming noise. They did wheel balancing, rotation and alignment(see A2). Further said that noise will settle down in another few hundred kilometers but it is not the case; I noticed the noise during my return trip to Trivandrum. Again this forced me to stop at Renault Trivandrum and they did only wheel rotation and delivered the vehicle saying that we will recheck during 3rd service at 20000 KM. Though the noise was increasing rapidly I was patiently waiting for 3rd service, and did the wheel balancing, rotation and alignment at 20149 KM in Renault-Trivandrum (TVS ) along with other maintenance(see A3). During this process, the wheels have been rotated three times resulting inner part of all the tyres worn out. Now the noise is coming like, driving a car with broken tyre and service engineers agreed to raise the complaint at this point. After this delivery I took the car two times for measurements and videos of the noise. As a result, Renault Team has just replied saying that this might have occurred due to hard braking and driving in patchy roads. This is totally unacceptable since I am not a race driver and most part of the driving is on highways. Therefore Renault team, please think twice before giving such a hasty answer hurting a customer who has paid 14.6 lakhs(including tax) and faced several issues in the car right from the beginning of the purchase( given below the other issues separately). Eventually, I complained this issue directly to Renault Customer Care (No:[protected] and customer care representatives asked to check with MRF engineers. I took the car to MRF service center at Trivandrum along with a Renault service engineer. He inspected the car and gave a report (see Attachment 4). First of all I do not wish to go for their opinion since I am not attached to MRF for this purchase but only Renault is having tie-up. In one way I out-rightly reject their statement since it seems that this is a standard opinion given to Duster customers. The reason is as follows. When I am facing this serious issue, I did find an MRF Report of an another Duster customer from Rajasthan in online who is facing the same problem. I don't attach it here and can be found in team-bhp website. The report is line-by-line identical with what I was given after the inspection. It looks clear that noise is not happening normally and due to some fault at the Renault's end. It is also obvious that these kind of tyre wear is not arising in general for all other brand cars and in fact not for other models of Renault itself. Note that noise is coming due to uneven wear in all the tyres but it is not because of some patchy wear in some area. I have done four times wheel balancing rotation and alignment and I am very serious about tyre pressure right from the beginning. Hence there is no way the tyres can wear out only in inner part and that too in a minimum kilometer of 17500 as the normal life span of these tyres is around[protected] KM. It opens a serious question of whether the dyes used have negative camber angle issues and any other alignment problems!!! Or Is there any serious issue in MRF tyre itsel[censored]. One has to do some more research to find out the root cause of the problem. So Renault, please don't just give an inappropriate answer which you have given before and ask to change the tyres in every 17000 kilometers. Renault India, please don't irritate further a customer who has already put enough effort on running a car with handful of issues for the last 18 months. Since inner part of all the four tyres worn out, I am afraid of braking problem might easily happen and it may also result in excessive heat only in outer portion of the tyres. "Taking this issue very very SERIOUSLY, Renault has to fix this problem at the very earliest and compensate me with new tyres under warranty as soon as possible in order to avoid any other series consequences". The following are the OTHER ISSUES I faced with Duster within a Year and Half: AC water leakage inside the cabin. I reported this problem in Trivandrum service center, they could not fix it at the very first visit. Within a month I traveled to Coimbatore and left the car in Coimbatore service center and they just replaced AC water outlet hole with a bigger one. By that time inside carpet was completely wet and I had to wait for four days to get it delivered. But later within a month water was coming out all the four corners of the car as the AC water is filled under the floor mat in the entire cabin Then I approached the Renault customer care and they directed again to Trivandrum service center. I could not imagine how smell the car was during those months. This time Trivandrum service people found that there is a leakage in the AC main unit itself. The took a week to rectify this issue. (if you want I can send these complaints as well) After a second service, due to the mistake of the service engineers in Coimbatore the engine oil started leaking while driving without notice for few hours. By contacting Renault road side assistance, we tow the car to service center and rectified the problem. In this case I narrowly escaped from engine seize. The hazard light switch was not functioning when I am about to use in invisibly heavy rain. Due to mall functioning of wiper switch, wiper started functioning all the time. Why I am claiming all these issues here is that they were all happened within one and half years of delivery of the car. In order to overcome these problems I had to leave the car several weeks in two service centers and have to spent several week days and weekends (Saturdays) wasting my research time on these service stations. The car has already given me enough STRESS, so Renault India please don't add one more on this list. RENAULT'S REPLY: Renault has replied with the following: As MRF has rejected that the noise is not due to any manufactoring fault and may be the damage occurred as a result o[censored]nequal and excessive contact pressure exerted at the road contact area of the tyre, we can not do anything further on this. I know that the tyre warranty is given by MRF; Renault is having tie-up with MRF but I am not. So I don't stand on MRF's decision since MRF is giving same statement to every duster customer and there is an evidence too. What does it mean? What is the meaning MRF trying to convey the Renault customers? Is it like the fault not due to MRF tyres? Then who will take the responsibility of this issue. Is it not Renault? Or is it going to be the customers fate? As I explained above, I have done all the works in order to use the tyre life maximum possible. In the later case, is Renault asking me to buy a new set of tyres for Rs 40, 000 for every 17000 KMS in order to drive safely without such a nasty noise coming from the tyre? If it happens to be the Renault's answer, I have to proceed further in this issue. Moreover, what is the assurance that the new set of tyres will last at least for the minimum kilometers given by a tyre company. This is a really very serious issue. The Renault has to answer all my queries and SOLVE the issue immediately. THANKING YOU Sakthivel K Ph. [protected]

THIS IS MY FIFTH MAIL REGARDING MY CAR. ON 16.04.2015 DRIVING ON SPEED THE CLUTCH AND GEAR FAILED TO WORK I HARDLY SAVED MY CAR BY ACIIDENT.RENAULT RAMA ROAD SERVICE CENTERE NEW DELHI TOE MY CAR.I REGULARLY COPMLAINING ABOUT THIS.ON 20.04.2015 SERVICE CENTERE AND COUSTOMER CENTERE BOTH CALLED ME THAT MY CAR IS PERFECT THE ISSUE HAS BEEN RESOLVED U CSN PIC YOUR CAR.I TOLD SERVICE CENTERE MANAGER MR PARAM DAYAL THAT CAR IS NOT OK PLEASE CHANGE THE SYSTEM OF CLUTCH AND GEAR.BUT THEY DENIED AND SAID THERE WILL BE NO PROBLEM AGAIN.SO WHEN I CAME OUT FROM SERVICE CENTERE THE SAME ISSUE RAIESED AGAIN.I CALLED SERVICE CENTERE AND COUSTOMER CARE REGSRFING SAME ISSUE.SINCE ON THAT DAY MY CAR IS IN MY GARAGE.SEVRAL TIME I RECEIVED THE CALL FROM COUSTOMER CARE EVERY TIME THEY ASSURE ME THATRENAULTe COMPANY ENGINEER WILL PERSONALLY CAME TO YOUR HOME AND INSPECT Y The problem.but there is no response from yours side.Due to your poor service i suffered a lot.my business is totally spoiled. I will never again bought Your company car.I also filed my complaint in national consumer forum.

We, STEELMAN TELECOM PVT LTD. ([protected]) booked a Renault Duster RXZ Optional 110 PS car on 27.01.2015 at Renault Kolkata Central, Vibrant Motors Pvt Ltd, 225 AJC Bose Road, Kolkata - 700020. We paid an advance booking amount of Rs.10, 000/- (Ten Thousand Only) through NEFT Ref. No.[protected]. However, due to unavoidable reasons we had to cancel our booking. Thereafter we wrote to the above dealer to refund our booking amount but to no avail. Once again, on 22.4.2015 we had a telecon at Vibrant Motors but they once again did not give a positive reply. Please help us get our sum of Rs.10, 000/- which we are legally entitled to get.

I bought duster top model though canteen from Sprint Cars Gurgaon. This dealership is highly insensitive to the customers once they sell the vehicle. The staff is not only inefficient, they are casual treat the customers shabbily. The day I collected the car it was raining, the sales person Mr Gajender was not able to explain the controls fully. However, I took the car to the showroom which is 10 kms away from my house specifically to learn the controls after couple of days but the gentleman at the desk just ignored me and sent a youngster to tell me that there is no one to explain and that I should come some other day. I called up Gajender a number of times but he won't take my calls. Ultimately I had to complain to customer care to make them move. It was so irritating when the customer care would call me to check if I was happy with the vehicle every second day without checking with the dealership if I had any problems with it. Now the validity of the temporary number plate is expiring on 14th April and I have called up Gajender twice since yesterday requesting him to arrange the permanent number plate. He is just not responding. Tomorrow (Sunday) 12th is the only day when I can get the plate fitted as I am working and will be away on 13th and 14th. The dealer and its staff is just not bothered whether I can use the vehicle or not. I do not want to be challaned for want of number plate. I need to take up with the army headquarters to bring this kind of harassment to the notice of you senior management. I have bought the car paying over 12 lacs and not bought toffees for Rs. 10. Kindly take action and help me get the number plate. Brig Kohli