Renault Complaints & Reviews

Sir/Madam, I have booked a renault Kwid RxT(o), Outback Bronze by paying Rs 31000/- through Renault dealer Ship at Meghalaya Shillong on[protected]. As per the booking list, I am at Sl No 15 waiting list. Although 2 (two) lots of renault kwid have been received (20 to 30 Nos) by the shillong dealership, 1st lot -before Durga Puja Festival and 2nd Lot just after the Durga puja (in the month of october 2015) the car has not been delivered to me. This has raised some doubts and suspicion in my mind that there might be some kind of malpractice or manipulation by the shillong dealership so as to favour some section of customer who might have paid extra money to them and the cars have not been delivered as per the Booking serial no. Whenever, I enquire about the number of cars that they have received, they would not divulge the information. I request you to kindly look into the matter and to ensure delivery of my car latest by the second week of NOV 2015, because any further delay in delivery may result in cancellation of my order.

yours faithfully,

BROSTING RYNGKHLEM
Resident of Meghalaya Shillong-793001
Contact No: [protected],[protected].
email [protected]@gmail.com

I contacted to Ahmednagar showroom and told her to call me back when they are free, as I was interested in Renault Kwid but call attendent consistanltly appeared to be rude and arrogant. Finally she said if constomers want file a complaint they can!! This was very insulting and awkward experience for me. I contacted that showroom twice and both time same lady attended the call and showed her rude behavior. I have call recording of 1 st call.

I booked Reanult kwid RXT (o) on 26th Sep 2015 in Pune Chinchwad Showroom (Pashankar Auto) with a booking amount of 5000.

I got commitment date for delivery on Dassera 22nd Oct 2015.

Later after a week - sales team conveyed delivery will be in first week of November & have to pay further amount.

I paid amount of Rs.3, 43, 212 to showroom on 20 Oct 2015 & further Rs.18, 045 on 21 Oct 2015 with confirmation of delivery on 24th Oct 2015.

There had been all fake commitments from Reanault team as now team says - we can't provide u the exact date.

Request you to kindly provide me the exact date by today evening or I have to take call to cancel & get back my payment.

We dont expect false commitments like this from Renault.
My first experience is so bad, need proper transparency on the delievery of car.

Today the Sales manager is not responding, His reply is we cant help you.

Feeling helpless with Reanult for fake commitments.

Booking is done in the Name of Ashwini Uttamrao Nilugade (My wife).

Our first EMI will be deducted tomorrow 28th Oct 2015 & we are not having car neither the proper date with us.

Request you to kindly give me delievery of the car immediately or return money with cancellation charges which bank is gonna debit us.

Hi,

I need your kind attention that your dealer M/s Nirmal Cars is manipulating the ‎price of KWID & forced customers to buy Accessories, insurance & RTO on mandatory basis. I have 4 different rate sheets of the same variant.

As per my understanding & process followed by other dealers & other company dealers is to focus on ec showroon & logistics only. It's optional that we buy insurance, RTO or accessories from showroom or open market.

Tarif Hussain, Vaibhav & Sudeep wasted my 5 hours in discussing the same & force me to buy insurance & accessories and end of the I came without buying the car from the showroom. My whole day got wasted & it's Dusshera and we want delivery today only..

Very Bad experience of mine & my family letters.. my parents, my wife & daughter waited for 5+ hrs & finally we came back without the car..

I also call call center @[protected] & speak to Akanksha and she confirm that there is not any mandate of buying any accessory or ‎insurance from the dealer. She also tried to call to Rajan Mehra & keep my phone on hold for 15+ minutes but Mr. Mehra didn't available on the phone. She also speak to Sudeep & ask him not to force for insurance & after that too Sudip didn't share engine & chassis number for insurance & wasted more 1 hr. Really feeling ashamed that I went to buy a car at Renault.

I'm cancelling the car & going for another option with sadly mood & request you to take necessary action against the culprits.

Expect proper solution on the same. I'm very disturb & due to this episode my parents are very unhappy from me & you..

I expect proper response from Renault & their associate. My first experience is so bad, need proper transparency on the price of car & all charges. 

‎Regards,
Rohit Goyal
[protected]

Am kamal my car Renault duster RXL 110 PS car no:AP29CL6979 Not in perfect condition very bad at maliage, pickup and condition. At service center they are not responding properly so plz respond my contact no:[protected]

Hi, I bought duster on March 09 2015. This is the date when my painful journey with the company began. Initially I got my vehicle with multiple issues..to name a few: 1. There was a sound from the rear end of the card 2. Bumper was damaged ..it seemed like an accident has b 3. Other Multiple sounds from the front panel 4. Defective Stereo it seemed as if the car that I bought from the company is second hand. After a lot of struggle, some of my complaints were handled. I had to escalate everything to the customer care. Now, every time my car goes to the service station, the dealer take more than the required time to deliver it back. Almost 7 to 10 days. The dealers at Renault try to either fix the vehicle with substandard materials, or with other damaged ones, while charging you with the cost of original parts. I complained to Renault about this over mail.. but nothing seems to effect them. As a consumer I have been struggling to get my vehicle from the dealer in proper condition. I am afraid the story will continue with Renault always. Please look into this .. we are at the mercy of Renault even after buying a vehicle from them worth lacs.

To Start of, the Car is the best I could possibly think of when compared to others in the segment it falls - Renault Pulse. But then very Poor After Sale Service, very Pathetic First time Experience with Service Center. God only knows who would take this seriously and act accordingly as I am sure the Organization does not care about these things as all it matters is for them to Sell and Forget as they made a Sale. Kindly get your Service Experience to a bare minimum expectations or else with Word of mouth people may not buy your cars. 5 days for a First Servicing is totally not acceptable and that too with lot of other worst experience in the first experience totally shattered my expectations with Renault as a company to be honest I have no expectations from them. I really do not want to share in detail but would request if any Renault Executive is looking at this, kindly get your services up. I am writing this with the experience I had with SRI SRI SRI Service center Madhapur Hyderabad branch.

I am Sachin, I am using renault Duster DL 1CQ 6422. I am facing bad service by renault since 1st service, and today is the heights of poor service level. my car broke down at 11:00 AM, I called renault helpline, they told me that person will reach to you with in half hour, it's been more than five hours and no one has come till now. every time when I call their help line, they say person is reaching with in 10 Minutes and they will arrange a con call with in 2 minutes. but no one calls. Renault --- If this is the service level, then I am sorry but my next car will definitely not be a Renault Car. and I will never suggest your brand to any one, soon you will loose your market in India for sure.

I had sent my car (Renault Fluence KL-52D-4087) for repair of Faulty A/C Unit, Anti Pollution Warning, and Stereo failure at Renault Thrissur under Warranty . I was informed that, some spare needs to be changed for the anti-pollution warning and the whole A/C unit needs to be replaced. When enquired, I was told that, the replacement as suggested by the Service Engineer did not resolve the problem and they need to replace other parts too. It has been more than two weeks the Renault Service Centre in Thrissur is doing Trial Runs on my car with no success. Due to this delay I have suffered a huge loss and have to rent vehicle on daily basis to commute. If Renault is unable to resolve my problem they should replace the car immediately. I do plan to approach consumer court and file a case in this regard, if this issue is not resolved within this week. Renault will have to reimburse the expenses that I had to meet due to their incompetency and delay in Servicing of my vehicle. My contact Details are as follows: Sukumaran P.P. Mob:[protected] [protected]@seeyen.net Even Their Customer Service Center number[protected] published in their Website is unreachable.

Sir/Madam, , , , My Renault scala Car No MH 13 BN 4565 is a case of defective car. I got delivery of car on 19/12/2014 at 8 pm and on same day I face complaints while coming to my home town, I called to customer care and registered my complaint with concerned of car on 21/12/2015 complaint No[protected] and that after complaint management team suggested to roharsh Motors about My complaint to replace the defective car viva mail dated Dated 21/12/2014 4:28 pm but still I did not get car replaced. I had faced very dangerous problem that might cause death of mine and my family because of this defective and problematic car as per my previous complaint the car i.e. 1) vehicle is getting stop while driving above 60 speed 2) wiring defects and music system fault 3) vibration issue in steering that above problem caused accident 2-3 time but I saved from big accident at highway at Mahabaleshewar and Exprees highway Mumabai-Pune. Company took my car for service at Soalpur, Satara, Pune service center in these 8 month my car is at service center for 125 days but still the problem did not recover by company. Please help me... Advocate Kiran Ghadage President of Pandharpur Bar Association Pandharpur [protected] [protected]@gmail.com

I purchased a Renault pulse after doing through research, before pulse I had Tata Indica which I drove for 5 years and was pretty much satisfied with the experience. But my experience with Renault Pulse is not very exciting especially with after sales part. Below are the problems which I am facing with after sales team of Renault. I had to change the tyres before 30000 km as it got worn out and when I reported this to the sales team their reply was “Sir your shockers are not working that’s the reason your tyres got worn out” . My question is who is responsible for faulty shocker? Coz my driving is mostly limited to Greater Noida and Delhi, and how can it get faulty in 30000 km that too in city driving? And my car is just 2 years old I purchased it in Feb 2013. The steering wheel of the car got all worn out and for this they replied and I quote “Sir aap wo haath se chalate hai isliye wo kharab ho gaye”. Sigh!!! What short of answer is this? Later they asked me what car I used to drive before pulse and when I said Tata Indica, to which they replied and I quote again “Sir Indica achi gadi hai uska steering smooth hai aur hamara thoda tight isliye aapko problem ho rahi hai” I mean they could have said this when I went to buy their car that Indivca is better than Pulse, so that I could have saved myself from spending 7 Lac and would have bought Indica in 5 Lac. Third problem was once when had I send my car for servicing, they returned it back after 15 days and to my horror some of the car screw were loose and not fitted properly for which I had to send the car again for 2 days. Latest blunder they did is I gave on car for servicing on 20th of July which I got back on 22nd and while I was on the way to Delhi on 24th July Morning I found out that there is coolant missing in my car for which the car indicator was blinking continuously. How come there is no coolant just after 1 day of Servicing, how ignorant can they be?? There is always continuous fume coming out of the engine and when I tried to report this they replied “Sir hamari gadi se dhoowa aata hai, usme koi problem wali baat nahi hai”. If I order a 1000 Rs pizza from Dominoz the people over there have the courtesy to call me and ask me if I was satisfied wth service and food or not but the staff at Renault service Centre are least bothered, infact when I approach them they will ask me to call the Customer Care of Renault and when I Call the Customer Care they say go to Service Centre. I am really not happy with the service and attitude of the Renault staff who are always ready to argue and give lame excuses to the customer. My concern is either they cheated me and sold a faulty car or the car is very bad coz it is always in the service center for one or the other reason. Details of the car is below Car Model: Renault Pulse Car Owner: Amit Kumar Car Number: UP16 AM7976 Owner Contact: [protected]

I bought Renault Lodgy RxL Diesel version 25 days ago. I was travelling with my whole family to Mysore and the Steering wheel got totally jammed. Luckily escaped from crashing another car at highway. I called up the customer care for Road side assistance and there was no proper response, hence I have to arrange transport for my family and reached home @12 midnight.My whole family's life was at risk. I had taken it to Service centre @Mysore. The service center guys were very rude and denied to repair it as i bought in Bangalore. I have personally towed it to Bangalore service center. The service center guys told me there is a manufacturing defect. I requested them to give the Renault contact details to report this, as its high severity issue, but they did not give me any contact details.Even I have lodged complaint to customer care and sent a mail to them. Till now there is no proper response from Renault. To fix the problem of the car they have taken more than 15days. Still now no proper response from Renault. The after sales is worst and did not expect this from such a renowned automobile company. I am not sure of the car stability and reliability. 1. Steering wheel locked after 7days of purchase 2. No proper response from Renault 3. No contact details of Renault in the website 4. There is no respect for Customer's life

This is very disappointing that such a well renowned company "Renault" has been so unprofessional to my family in India This is the first time my family decided to go with new brand and wow what a rude response from customer care. So, in India we were traveling and there was heavy rainfall and guess we noticed water had entered thru back trunk completely our luggage was wet. We have always been buying Maruti, Toyota, and multiple other brands which are much better and professional when it comes to customer service. I can say customer service is their first priority. We were highly surprise to know that something like this could happen to brand new car. After multiple attempts to the dealer we haven't heard single positive response that clearly rings the bell that something is wrong with car or people working there. Why would any body fix their brand new car??? We are highly upset with Renault and the service provided by them. I even wrote mails to top management of Renault but we haven't received any response. Renault service, owners attitude is very very bad and disappointing. Please think once before buying any Renault car. I request you all to share this post as much as possible and atleast save people from buying this faulty car.

This is very disappointing that such a well renowned company "Renault" has been so unprofessional to my family in India This is the first time my family decided to go with new brand and wow what a rude response from customer care. So, in India we were traveling and there was heavy rainfall and guess we noticed water had entered thru back trunk completely our luggage was wet. We have always been buying Maruti, Toyota, and multiple other brands which are much better and professional when it comes to customer service. I can say customer service is their first priority. We were highly surprise to know that something like this could happen to brand new car. After multiple attempts to the dealer we haven't heard single positive response that clearly rings the bell that something is wrong with car or people working there. Why would any body fix their brand new car???

Dear Sir, I m one of customer of your renault.and i had baught the renault Duster on[protected] from sikka mayapuri Delhi .and till my car is not registered in authority.and i have not recieved the number plate on my car.and my car A/C is not working properly on that date.and i am driving a car without number plate and traffic police have stopped me two time.and Sikka Mayapuri Sale exucative said that "Roj khte h ki aap kal aakar number plate lagwa lena".and i have not get my car number plate.sale exuactive is making fool me.and i am disappoint of renault service. i am requesting to you.please rectify my matter. Regards Anil Kumar #[protected] [protected]

I brought a duster on 2013 1st day of Nov since then they have never given me a satisfactory services I have spend at least 70k to 80k on services but still no improvement 6 months ago I have give n them notice they distroyed my music system back tray wheel covern even staff is very rude I would never recommend any 1 to buy Renault cars specially from khatwani motor's Jabalpur

I bought a Renault Duster RXE version on 31 st May 2015 from Renault Dealer in Patparganj New Delhi. On delivery of Vehicle I fottle ound that there was no rear arm rest and bottlle holder as mentioned in the brochure in the exact model version that I bought. I took up the issue with Dealer and they told me that this is the vehicle that we got from company. I contacted Renault and made a complaint no[protected]. Initially they even refused to acknowledge the issue, however when I sent them evidence they logged the complaint. There was no response for good 20 days and then simply mentioned that this feature was discontinued. If the feature was discontinued how was in mentioned in all the brochures and website feature list. They informed me that they have corrected the website. This is clear case misrepresenting facts and cheating customers. I have not yet got any proper response from Renault. Regards Amar Jadhav [protected]

dear. sir/mam i buy a new Renault pulse car in 2014 Jan first 6 month car was gives me good performance but after Thant the car was not give me the p[performance in this car there are many problem like bad average ac is not working ingane problem i am not satisfy with your service. last 4 days i go to service center and the bill amount is 21275rs after service the car was not in good condition there are many problem like ac is not working ingane noise, gear problem and many problems p;lz resolve my problem i am not satisfy with your services thanks gaurave virmani [protected]

dear sir, my new car renault duster purchase from hydrabad i have reach in jalgaon (maharashtra) in car air condition humming noice name :- jambu virupaksha goud engine no. - k9k8796e068102 chasis no. - meehsraw5e4060529

During the period of two year from the date of purchase ( Scala) at just 16000 KM, have face the problem of caliper assembly, and same was replaced under warranty, but here i am unable to understand the problem with the vehicle, interestingly the techanicle team have no revert on this ...that why such problem arose again n again...and breaks of Scala are the biggest concern