Renault Complaints & Reviews

Hi, I bought a Scala in December 2014 from Roharsh Baner and now I am regretting my decision. I have had many issues with them and seem like they have a number of people working there who does not what a customer wants. 1. I booked my Scala Rxl Diesel in 15th Dec 2014 that was set to deliver on 15th Jan 2015. I got the car on 15th with missing promised accessories and they promised it will be given in 2 weeks and after two weeks their staff asked me a favor not to demand it as they can not give it else it will have to come from their pocket so I have to be kind and have to forget about my accessories, then the car had some paint defects and sales person begged me to fix those defects in next service so that I don't refuse the delivery, the biggest mistake I did I took delivery and now its been 4 months, on first service the paint defect was not fixed even they introduced new damage to my car, they rubbed it from where there the defect were and now shine have gone away from those parts after taking this issue to Renault India they got ready to do it and now I am without my car from a week and today after a week on 9th April 2015 when some one came to deliver my car it have introduced new thing there were hail damage kind of spots all over and I refused to take the delivery. Earlier to this, when I have seen damage to my car there workshop person Mr Prakash Pawar refused to take any responsibility he even said I didnot even touched your car you may have got all of this damage outside and blaming on them.. how rude and funny it was, how. can someone damage their own car . and now the worst part I have got from This dealer is, I bought my car in december sale promotion and I have clearly asked them that my car should not be manufactured earlier than october 2014 and they have promised verbally the same... and they hide this fact from me till the date I get my RC from RTO where the date was mentioned as Manufactured in Feb 2014.I am very much upset by this fact as they gave me a 9 month older car that have already 10% depreciated value so I did not get any benefit of buying it in December, better I shall have gone to Honda or maruti or Vento with same price and get better service and better car. now they are trying to convince me that Month does not matter only year of make matter and at one point they even said month don't appear on RC book. I have got a call back from Renault complaint dept. they also said they had a discussion with Dealer and tried to convince me that as my warranty is valid from day one of delivery and there is no operational defect and if it is from stock clearance sale they were selling old cars, so I feel totally cheated, I have raised my concern to now CEO Renault and resolution is pending, I have very less hopes to get any solution as the way things going ..still hoping for a mirale, if Renault india want to make any good reputation in india liek maruti they have to control such dealers and make customers happy .. not by giving them gifts but with being transparent and a good service, value for money. now I am in talk with Renault I don't know what is going to happen with this and with dealer but I thought to make people aware on this and to be aware from this dealer, better don't go to them as they don't care they think a customer once bought a car can not impact their business. if they knew how to do a fair deal they could have come up with an apology and a compensation offer. I will update this thread once I get final details on my issue so that people will be aware what and how things happened with me. Rohit Pune ( don't want to share my phone number, Roharsh Baner know my name and this issue if they care of see )

SIR, I WAS purchased a RENAULT DUSTER from CRYSTAL automobile renoult dealer during 2013 sep. and till date no documents is provided to me, i repeated my request several times but i cant got. so registration is also not done in BIHAR. presently i am in CRYSTAL AUTO SHOW ROOM at GHAZIABAD. NO RESPOND IS GIVING BY DEALER STAFF, due to non registered vachile my 10lack is going to finished, so this amount i paid to him for duster must be back to me because withput any valide doc. car is fully useless. so kindlly provide a direction to provide me valide doc. or back my money with intrest. thanking you.

Dear Renault team, I finished 1st year service & Bodyshop recently for Renault Scala model. However all the time service team did completed in full. Bluepaunk touch screen was fixed with camera adjustment. Whenever reverse gear is applied camera used to on automatically. After service, your team asked me to contact showroom but showroom gave me vendor number. Until now problem is not resolved. I felt no accountability. Please help to rectify the problem. Thanks Regards Harisha [protected]

I am having Duster HR26BY5775 which I got serviced regularly. At 40K km, I got it properly serviced at NCR Renault at Kataria Chowk, GGN. But soon after service I faced problem of gear blockage. I reported back to NCR Renault and found that No gear oil was changed and hence lead to problem. they changed and told that problem is solve. after 2 days I reported back to NCR that problem is still there. Then they asked me to change gear wire and cylinder. I doubted and hence gave my car to Sprint, Renault nr Hero Honda chowk. They told that clutch plate is gone and needs to be replaced. I had to invest 22K and got it changed. I would like to state that Renault service is poor and specially NCR is worst. No clarity and transparency is there and they just want to earn money. Not Happy with Renault Service and they are just giving bad name to Renault. Good product but Bad after sale service.

This complaint is in regard to the recent purchase of my Renault Scala Rxl, which I bought from Autobahn Srinagar, jammu & kashmir on 7th March 2015. Just after couple of days I noticed that AC is not working at all which I communicated to both manager sales and manager service, and to my surprise when they checked the vehicle, AC gas was not filled in AC unit. I failed to understand how company can deliver any vehicle without any quality check. Further the same car had a minor accident in which boot was damaged. Your dealership is asking me travel to jammu (300 kms from here) for this job to be done which is again not acceptable. If the company has its sales and service outlet in srinagar why customers will suffer here and there. Kindly advise me about the resolution of the said matter or else I will go through legal channel for resolution.

It is painful to inform you all that self have taken delivery of new renault duster on 11th feb’15 from renault-kanpur hgp cars (P) ltd and all kind of documentations including car insurance was done by the employee of renault show room. After completion of 2000 km, car was sent for servicing and minor insurance claim on 11th mar’15 through their own vehicle pick-up driver. I was provided with mobile numbers +91-[protected] and +91-[protected] to liaise with someone at renault service center, kanpur. I was surprised to hear from service center when they were accusing me for not insuring my car with “new india insurance”. According to them my car is insured is with “ bharti axa” so it will take another 5 days for re-delivery on the other hand if my car insurance should have been with “new india insurance” then my cars would have been delivered within 3 days. I replied it is the fault and misguide of people sitting in your showroom who did this insurance without consulting me. As an innocent customer i had just paid all money including insurance to show room employee and they did this insurance. This is their lookout and responsibility to provide best service to innocent customer and insure the vehicles with the company who settle the claims earliest. Anyway now i had no option but to listen service center’s rubbish. Every time when i was calling to +91-[protected] number to get status of my car, that gentleman used to hand over the phone to someone who was supposed to be advisor for my car and claim. Mr. Advisor used to give me lots of stories and excuses and never telling the correct status of my car’s job. Again after 5 days on 16th mar’15, i called up to +91-[protected] number to know the status, they replied me that they are still waiting d. O from “bharti axa”. It was height of patience as same story i was listening from day third. I wanred service center that their this kind of attitude and treatment to customer will compel us to Take legal action against you all. After 10 minutes of my above warning, i received a call from mr. Arif khan (Crm) saying that my car is ready and i should come to their service center to pick it up as there driver is on two days holidays. I told mr. Khan that your service center is located far away from the kanpur city and it is inconvenient to reachthere without own transportation. Also before taking delivery of the vehicle at home for servicing it is your lawful duty to inform all customers that they have to come their own for re-delivery because the reputed renault service center is managed by only one driver. I requested mr. Khan that kindly arrange to re-delivery my car either at my door or make some arrangement to take me at your place as i do not have any other means and transportation to reach there. Same above was answered to mr. Khan email received on 17th mar’15 as well. My car was just simply kept parked in servicing center for 3 day i. E. 16th, 17th and 18th march due to unavailability of driver. At last my car was re-delivered to me on 19th mar’15 at service center’s own sweet convenience and time without bothering customer’s inconvenience so caused. I humbly request the person in-charge who is responsible to look into above said issue to take it seriously to preserve the prestigious name of renault also if bharti axa is not upto the entire satisfaction of your customers please convert all insurance policies from bharti axa to new india insurance, specially for your kanpur’s customers. Awaiting yours. Regards Capt. Ajay srivastava Mob: [protected]

Dear sir, I have Renault pulse car (TN 66 L 2748) which bought in renault anamalais motors in Coimbatore. I met an accident on 1.2.2015 and my car was damaged. I handover the car at coimbatore renault car service centre on 3.2.2015. For the past one month, there is no response from the service centre.Without my car I cant go anywhere. I want to know the service condition and I want to deliver the car within the end of the month(31.3.2015). If the car is not ready within the month, provide an alternative car for me.

I have had a very bad experience at Madhapur Renault servicing center at Hyderabad owned by SriSriSri Group. Its been 3 servicing i have done for my vehicle Renault but every time I get a very poor response and in addition to that I see the technical team there are unskilled and no expertise.I ahve raised several complaints and even posted on face book and tweeter but no improvements., I have attached the snap where they have pinned some 5 screws without my knowledge and for the accident they have done at their end its very annoying and disgusting I have already raised a complaint and requested for the compansation for the my vehicle damage.

My duster have run only 25500 km.now it have sounds in door and wood.I am serviced the vehicle at 20000 km in Renault calicut.But the service man says it is a common problem no way to solve . Now a new complaint arraived.That is gear tight

Brought a brand new Duster Adventure 110PS Black On 18th Oct, 2014 from Renault Showroom Kailash Colony, New Delhi, Delhi 110048, India So there are few serious issues i'm facing with this car-Picture are attached. Its only 3 months that i have brought this car. 1.Both the headlights are supposed to be sealed units 1.1 But i recently discovered an insect in the headlamp assembly. 1.2 And In the other Light there are moisture marks as per the Picture attached. 2. The painted surface is prone to scratches.(We are using cars for last 40years but never faced such an issue) this is despite the fact that we got the car Paint protected coating done by the Authorized Renault Okhla service center within a weak of buying as we found the surface to be very prone to scratches. Right now the car has gone through another paint protection coating from the same service center, still there is no change. At service center this issue was not found among other Dusters. And the service center failed to explain it. 3. The paint is chipping of (1.5 - 2mm Dia) without any sign of even minor dent indicating nothing has hit the surface. The pictures of the issue are attached. Please go through it. and take a remedial action ASAP Kushagr Jain - [protected] Faridabad Black 110ps Duster Adventure HR-51-BC-7116

Hi, I am Rahul L R, practising as an advocate in Trivandrum district court. I am a reputed customer of your company. I purchased a Renault Duster on[protected] from T V Sundaran Iyengar Sons & LTD, Square N H Bypass, Muttathara, Vallakkadavu, Tvm. My vehicle (KLO1-BS-6688) was damaged and I handed over my vehicle to your company's garage for repairing on[protected]. But till this date, your reputed company has not, complied or cure my vehicle's defect. For the last 19 days my vehicle is idling in your custody without attention. So it can be treated as a deficiency in service.It is the company's responsibility to provide sufficient vehicle parts to the customers. It is the duty of the company to provide the required parts as and when required by the customer. If you are not providing the parts or services as per the customer requirement, it can be treated as illegal trading. So you should be liable to pay compensation for deficiency in service and other damages which happened due to this deficiency. . Hence you are directed to make available my vehicle repaired within 3 days positively, otherwise legal action will be taken against your company. Rahul L R Advocate [protected]

my duster wood and door hv worst sounds...aur 4 time service krvane ke baad bhi awaz nahi gai...aur service adviser kahte hai yeh to company fault hai ye to nahi jaega...aur after 30000 km clutch bhot hi hard ho jaegi...aur gear shifting me bhi problem aayega...ishka b company ans nahi de rhi hai...aur drive qulity bhot khrb krta hai yeh clutch...aur ha radiator aur ac jo hai uske uske support weak hai aur woh kahi bhi bump kud gai apki gadi to smaj lena woh suport tut hi jata hai...ye bhi company fault hai...aur us nradiator ko repair krane ke liya naya hi dlwana padega...ya phir kahi thok ke insurnace:)

Dear Renault I m really unhappy with the service I was provided at the sambalpur(odisha) Renault showroom on 20th of January this year.poor staff assistance, poor washing and cleaning facility, after the servicing still my problem not solved my A.C is not working properly. Power window of driver side stopped working after poor handling by the cleaning staff. Many more issues are there to solved and verified urgently at the service point ..its seriously damaging company reputation.

I have bought pulse in 2012 and recently met with small accident took it to rajamundry show room and got it repaired by whooping bill of 97000 how ever repair was not properly done they delivered my car after that i got major engine complaint with in 1 day after delivery when i notified about this they are opting for new engine which costs around 3 lac 95thousand which is rediculous in which even insurance will not be covered too its been 1 month still no response from company side and the staff at rajahmundry are pretty rude and arrogant.

Sir, I am a person who is using duster diesel full option since 2 years.from the starting it self its giving me trouble on the clutch which is very hard.when it is asked in service center they say that the updation hasn't come.since i have driven 45000km its hard for me to use .since this its giving me pain on my leg mostly in city drives.so kindly find a solution for the clutch which is seen in all dusters except the new awd version thanking you, prajul ([protected])

Hi,

I am Ravi Kiran Y and I work in the IT Services industry as a Client Partner. I purchased a brand new Duster AWD RXL model from Trident Auto, Silk Board, Hosur Road on 26-Dec-2014.

After 150 KMS of drive, in the middle of the road, the Clutch failed to function. This was not only a nuisance and embarrassment on the road but also impacted my New Year travel plans.

I am very disappointed at Renault the French Auto maker failing to live up to its reputation. I am also surprised on how such a vital and basic part (clutch) can malfunction that too for a brand new unit.

I raised a complaint with Renault and requested them to replace the unit with a new car that was thoroughly inspected and quality certified. I have also requested them to submit a report on the root cause of the issue and HOW / WHY the issue would never recur ever again.

Apparently, this issue never occurred for earlier variants of Duster and could be specific to AWD 4x4 model.

Here are the details of the case:

Model: Renault Duster AWD RXL

Date of Purchase: 26-Dec-2014

Regn #: KA01 TS 6590

Chassis #: MEEHSRCFNE9000819

Engine #: K9KR858D034273

Complaint #:[protected]

Issue Occurred Date: 29/12/2014

Odometer reading when the Issue Occurred: 152

Complaint logged on: 30/12/2014

Dealer Name & Address:

Trident Auto Enterprises, Silk Board, Hosur Rd, Bangalore


Thanks,
Ravi Kiran
+91-[protected]

OPPOSITE PARTIES RENAULT INDIA PRIVATE LIMITED (RIPL) ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai-600 017 AND Trident Renault Bangalore -Whitefield - Sales & Service Showroom No.111, 124&125, B Narayanapura Village, Whitefield, Bangalore East Taluk, Bangalore On 10th Nov 2014, there was a minor damage to the owned vehicle- Renault Duster vehicle having Registration- KA18 P 1462 attached Certificate of Registration and Insurance in Annexure-I) due to the impact of the vehicle bumper to a dog that came suddenly, was no major damage to the car except for the bent in the bumper, intercooler assembly and condenser. There was no damage to Radiator and no traces of coolant leakage were found at the incident place. Vehicle was driven for about 13 kms; smoke was noticed in the front & stopped the vehicle. We were surprised to see the smoke, called 24X7 road side assistance and arranged the vehicle to get towed to RENAULT Whitefield, Bangalore. At the service center we were shocked to hear from Technician that the engine is seized without any inspection. As this was 18 months old and comes under warranty period. The complainant made a complaint at the customer care of the Renault India, complaint number:[protected] dated 13Nov2014 as attached Annexure-II(e-mail communications), this complaint is regarding the request for investigation by the opposite parties on the Engine failure especially valve door melting lead to Vehicle STOP and Engine seize. Melted Valve door cover photos in Annexure-III. That the complainant party submits that, Renault India & Trident Renault Bangalore did not investigating and also not providing the root cause, failure modes for the Engine valve door cover melting. Both the opposite parties playing a safe game because engine comes under warranty and behaving arrogantly during our visits, telephonic call and not replying to the email communication. Service manager from Trident Renault agreed that failure is not so common checked with other Engine Manufactures confirms the same. Believe that whatever information that I have requested was sensible and as a customer I got a Right to ask because we have paid for the vehicle. More over the information that I am seeking is non-proprietary in nature and need to explain to customer if they asks. As Opposite parties failed to provide the complete report, failure modes even after the repeated requested done by the complainant. The only detail provided by the opposite party is attached as annexure II. I’m suspecting the Quality of the plastic material used for the valve door cover that led to failure of engine. Estimate for repair from Trident Renault costs 2.29 lakhs is almost 38~40% of the vehicle cost (8.75 lakhs). Based on the estimate and Arrogant behavior we decided to take back the vehicle from Trident Renault . I request your kind being to educate Renault India and Trident Renault for their arrogant behavior and to pay the same amount which they have quoted 2.29 lakhs plus charges rupees 60, 000/- for the inconvenience caused to the customer.

OPPOSITE PARTIES RENAULT INDIA PRIVATE LIMITED (RIPL) ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai-600 017 AND Trident Renault Bangalore -Whitefield - Sales & Service Showroom No.111, 124&125, B Narayanapura Village, Whitefield, Bangalore East Taluk, Bangalore On 10th Nov 2014, there was a minor damage to the owned vehicle- Renault Duster vehicle having Registration- KA18 P 1462 attached Certificate of Registration and Insurance in Annexure-I) due to the impact of the vehicle bumper to a dog that came suddenly, was no major damage to the car except for the bent in the bumper, intercooler assembly and condenser. There was no damage to Radiator and no traces of coolant leakage were found at the incident place. Vehicle was driven for about 13 kms; smoke was noticed in the front & stopped the vehicle. We were surprised to see the smoke, called 24X7 road side assistance and arranged the vehicle to get towed to RENAULT Whitefield, Bangalore. At the service center we were shocked to hear from Technician that the engine is seized without any inspection. As this was 18 months old and comes under warranty period. The complainant made a complaint at the customer care of the Renault India, complaint number:[protected] dated 13Nov2014 as attached Annexure-II(e-mail communications), this complaint is regarding the request for investigation by the opposite parties on the Engine failure especially valve door melting lead to Vehicle STOP and Engine seize. Melted Valve door cover photos in Annexure-III. That the complainant party submits that, Renault India & Trident Renault Bangalore did not investigating and also not providing the root cause, failure modes for the Engine valve door cover melting. Both the opposite parties playing a safe game because engine comes under warranty and behaving arrogantly during our visits, telephonic call and not replying to the email communication. Service manager from Trident Renault agreed that failure is not so common checked with other Engine Manufactures confirms the same. Believe that whatever information that I have requested was sensible and as a customer I got a Right to ask because we have paid for the vehicle. More over the information that I am seeking is non-proprietary in nature and need to explain to customer if they asks. As Opposite parties failed to provide the complete report, failure modes even after the repeated requested done by the complainant. The only detail provided by the opposite party is attached as annexure II. I’m suspecting the Quality of the plastic material used for the valve door cover that led to failure of engine. Estimate for repair from Trident Renault costs 2.29 lakhs is almost 38~40% of the vehicle cost (8.75 lakhs). Based on the estimate and Arrogant behavior we decided to take back the vehicle from Trident Renault . I request your kind being to educate Renault India & Trident Renault for their arrogant behavior and to pay the same amount which they have quoted 2.29 lakhs plus charges rupees 60, 000/- for the inconvenience caused to the customer.

THIS COMPLAINT MAY BE SHOWN TO CHEIF MARKETING MANAGER RENAULT INDIA AND THE CEO dear sir, for the past 6 months I am planning to buy a duster from your lucknow dealer but till date have not been able to purchase it because of the poor marketing done by the said dealer, i want to buy the same through CSD and that is the reason why the dealer is not cooperating. At present there is a discount scheme going on so as a customer of CSD am i eligible for the said discount or not? can you just clarify the same. Please make your organisation little CUSTOMER CENTRIC. Col Rameshwar Gupta

Hi Renault Team, In my all three services, I have given complaint to Gurgaon Service Center for faulty braking system. However, they are not able to fix this problem. Please have this as a serious feedback, Else, I will take some legal action against the company. VIN - HR26CD6626 Regards, Rajeev [protected]