Renault Complaints & Reviews

I have booked Renault Kwid in the month of Nov, 2015 at Renault Karnawati (Ahmedabad) and with the promise that delivery will be made in January. Now, after so much struggle, they have managed to allot me One Kwid but when I go for the final discussion they said pricing is increased and I have to pay as per current structure. Earlier basic pricing was Rs. 3, 68, 504 and now they are asking basic price as Rs. 3, 79, 747. All respective components have been increased and total difference at the time of booking and delivery time is almost Rs. 24, 000/-

Boss, when I have booked this car and all bifurcation has been mentioned then how can you asked price hike.? This is really unprofessional and unethical practices by Renault / authorized dealer. Even, they are not able to justify why the pricing has been increased.

I have finally decided to cancel my booking because Renault / authorized dealer is not interested / bother to satisfy their customer but they are interested in taking new booking rather than retaining them.

Thanks
Sumit Solanki - [protected]

From: Prakash Pandey
Sent: 28 February 2016 11:35
To: [protected]@renault.com
Cc: vivek.[protected]@renault.com; hima.[protected]@renault.com; [protected]@renault.com
Subject: RE: my complaint is regarding for poor performance - Renault Kwid

Hello,

I want to highlight a serious issue of clutch and braking system, which i am facing from the very first day in my car, regarding this issue i have visited 3 times in renault service station.
where my car was kept for around 6 days to rectify the issue.
but i am highly disappointed that still some issues are remain same. car clutch and break system not respond some time while driving.
i feel highly unsafe while driving the car as i observe renault have compromise in several important features for cost cutting in car. Eg.
1. Car clutch and Gear system is not refined and clutch not working sometime while driving.
2. Car braking system is not working.
3. Car front door window vibrate while driving
4. car rare view mirror are of cheap quality i am facing high reflection during night driving.
due to these problem it is very difficult to drive the car safely. and i feel highly unsafe during car driving.
i request renault kindly look the matter on priority and urgent basis.

Prakash Pandey
Asst. Manager - SEO
Mob: [protected]
Digital Department
www.inkhabar.com ( India News)
www.newsx.com ( NewsX)

________________________________________
From: Prakash Pandey
Sent: 28 January 2016 10:19
To: [protected]@renault.com
Cc: vivek.[protected]@renault.com
Subject: my complaint is regarding for poor performance - Renault Kwid

Hello.

I'm Prakash Pandey, mobile number ([protected], [protected]). i have purchased Renault KWID in Oct 2015 from your Delhi NCR Dealer, my complaint is regarding of poor performance.

When i drive my kwid, the Doors Window vibrate, i already update this issue to your dealer from where i purchased Kwid but no response come yet.

One More issue is that the side mirror quality is very poor, i can't see the vehicle properly which is running behind to my vehicle.
and if i am talking about mileage that is also not same as committed by Renault.


Kindly look into my issue and update me as well. Feel Free to call me anytime.


Prakash Pandey
Asst. Manager - SEO
Digital Department
www.newsx.com (India News)
www.inkhabar.com (NewsX)

Dear Sir,
i have booked a kwid car RXT(o) on 29/10/2015 with receipt no:: KP/OMR15CH/654 at the location:: Renault OMR, No:18, Developed Plots, Electronic Industrial estate, Perungudi, chennai and at the time of booking they told me that they will deliver the vehicle on January end or Feb 1st week, but i havent received any call from the sales person or even from show room, after making calls to sales person and show room.. they keep on saying different different dates that too not proper, later i have lodged a complaint with renault customer services[protected], but they are also not providing the proper response and all are giving fake news. even whoever booked a car after me got their vehicles delivered but not mine. they are cheating customers that too with careless words stating that you can go and file a complaint against us that doesn't matter.
I am hoping that you will help all the customers whoever facing the issues like me and take necessary actions again Renault and its dealership with rude behavior and cheating of customers...

for more details i have attached the email conversation held with those persons and if needed i can share all the audio conversations which were happened between me and them.

Thank you

Regards,
Naresh
+91-[protected]

Respected Sir,
Renault people and their dealers are overloaded with so much of bookings. They weren't prepare for such huge bookings . And this is reflecting in their service. No one is bothering to give any response. I booked my car from Renault Thane(Mumbai) more than 3 and half months ago. First they said that car delivery will be in mid January, Then they said feb 1st week. Now its last week of Feb still i haven't received my car. I have made 100s of calls to the dealer but of no use. Renault Thane is in pathetic condition. Still I don't know about the delivery date of my car .they should provide me with fix delivery date of getting my car. there are many people I have come across who booked car after I booked and received car before I received it. I have a serious doubt about black selling of car being done at Renault Thane. Even they don't give any booking number might be so that they can carry malpractices. Renault should look into this matter with high priority. Now i feared about the after sell service of the car. Such is the situation before getting the car, i fear to imagine then what will be after getting it. concerned people please look into this matter.

Regards,
Kajarekar

Dear Sir,

We booked a Renault Kwid in the name of Mrs. Laxmi Thakur from Sapna Cars Pvt Ltd- Mandi (Himachal Pradesh) on october 14th, 2015 with the expected date of delivery to be in last week of Dec 2015. When we call the dealer in Dec 2015, they assure that we have deliver your kwid in Jan 2016, and when we call them in Jan 2016, got the same answer that your kwid will be delivered in Feb 2016. In the first week of feb 2016 when i called the dealer they replied to deliver the kwid on March 2016.
They extended the delivery period upto next month whenever we call. Then we lodge a complaint in your Sales Complaint department under complaint no.[protected] and got satisfactory reply that we have deliver your kwid on the last week of this (Feb 2016) month and they assure me that your kwid has alloted on your name in the upcomming lot. but when i call the dealer today to know the actual date of delivery to ready with whole documents the dealer is now delaying the delivery explaining that Cars have not been delivered from the Renault India. . I am totally disappointed with your service. If you are not delivered on time then give me a strait forward answer.

The copy of mail sent from HR dept of Reanult is as below.

HR
Feb 11 (9 days ago)

to me, Renault
​Dear Sir, ​


Greetings!!

This is with reference to your concern on Kwid Likely del, on onset we would like to thank you for trusting brand Renault and showing your interest in Segment Best Car Renault Kwid. This is to inform you that your book​ing receipt number is-​
​3454​ ​dat​ed​ 14/10/201 ​5​, as you are aware that we have received overwhelming response on Kwid and have reached to 95000+ bookings, we are in process of ramping our production and looking at waiting period.

​As per your telephonic discussion with our CRM . Your vehicle would be delivered in the last week of February 2016

Thanks for your patience and we look forward to have you earliest in RENAULT FAMILY.

Kindly take necessary actions as soon as possible as you can.

Booking Detail:-
Name Laxmi Thakur.
Dealer Address Sapna Cars Pvt Ltd- Mandi
(Himachal Pradesh)
Booking Date 14, Oct. 2015.
Variant Kwid RXT (without airbag)
Colour Silver


Thanks.
With Regards.
Kapil Thakur.
Ph-+91 [protected]
thakur.[protected]@gmail.com

Hi
i have booked renault kwid on 1st of november and it is going to be the 4rth month but the dealer didnot bother to give the delivery status.
hugely disappointed about the service as no one knows about the time frame.
god knows what would be the after sale service.

Dear Mam,

As you may kindly be aware that on 18.02.16 I had sent my Renault Duster no. HR10Y 6966 for service and necessary alignment to your service center at Maya Puri, Delhi. I received an estimate of Rs.9500/- from your service center, the copy of which is enclosed for your ready reference. Later, I got message that break shoe also need to be changed and the cost of which would be Rs.3000/-. I agreed and asked them to change the same if require.

When I got the delivery of the vehicle from you on 18.02.16, I was told that you had carried out “full service”. The bill for this work was Rs.14250/-. After checking the invoice, I came to know that the charges for break shoe was charged twice. At one place it was mentioned as Rs. 3200/- and at other place it was mentioned as Rs.3800/-. I returned the invoice to the man who brought the car and immediately rang the adviser Mr. Anil Kumar to define the mistake done by their billing department. He ensured that rectified invoice will be given shortly.

To my utter surprise when I drive the car after the service being done by you I found that no proper service was done and no alignment was made at all, the problem is still persist. I do not understand initially you had given me wrong estimate later submitted wrong invoice and above all, delivery of car was given without proper service & alignment. I tried to contact the adviser many times but not able to get the satisfactory answer.

I am really disappointed with the service provided by you. First the inconvenience caused was immense because of wrong estimate & wrong invoice provided by you. Secondly the car was not delivered in the proper condition request you to look into the matter on priority & confirm.

Thanks

Rahul Mehra

Sir,
I have booked KWID R* T varient, ice cool white in color on october 3, 2015 at Renault showroom, Calicut. Unfortunately, I have not yet received any response from the officials of Renault.
I have contacted them many times, but they had given excuses.

Kindly do the needful

Dear team I booked car (Kwid Rxt) on the date of 26 September 2015 in patna Renoult showroom (saguna more Branch) but still not get delevery

Renault India — Kwid - delay in delivery of vehicle for 5 months

4 Reviews
Li link2pankaj87 on Jan 21, 2016
Add a Comment
Dear Sir,

We booked a Renault Kwid in the name of Mr. mahinder pal from Sapna Cars Pvt Ltd- Mandi (Himachal Pradesh) on october 13th, 2015 with the expected date of delivery to be january, 2016... The dealer is now delaying the delivery explaining that Cars have not been delivered from the Renault India. . I am totally dis-pointed with your service.I also Call your customer care but no phone call was accepted. If you are not delivered on time then give me a strait forward answer. There are lots of other company's in the market. 4 months waiting period is not a joke.I want to buy this car for special occasion.If you are deliver it on this month then its well & good for me, otherwise we are going to cancel booking & in future never trust on Renault. ([protected])

in january i received phone call from renault india, renault customer assure me, kwid deliverd in feburary but not delieverd

My new kwid purchased from Patna Bailey road show room on date 19 Feb 2016.today when I have tried to start but after turn on the key display on screen not shows any details.pl help as soon as possible.

Dear Sir,
I am one of the early customer of RENAULT Duster (KL-07 BW 6364) since January 2013 with full payment of cash on whole. The reputation and quality of RENAULT in the globe has made me to make the purchase.

The vehicle was performing pretty good till day before yesterday. I changed the timing belt at 1, 26, 000 KM on 30th December 2015 and subsequently the alternator belt and relevant supporting on 29th January 2016. After the successful completion of change over, the vehicle started produced abnormal sounds day before yesterday late night while I was on the way from Cochin to Trivandrum in Kerala. Since there was no wrong indicators lighted, I drove another 200 KM to reach Trivandrum. Yesterday I made the vehicle to service center in Trivandrum and the service personals told that we need to change the belts again and no warranty is covered.

But according to the information published in your supporting documents all repair parts carry warranty for a year. Today another personal called me over phone from the same service center and communicated that the entire engine needs to be changed. I don't know why the reputation of RENAULT is wrongly used by them. There is no depression in the engine happened to change the same to my knowledge.

Kindly look into this and requesting you to look into this immediately as I requested them to handover the vehicle to me in the same condition which I bought to the service center which they are reluctant to. I don't know whether the service engineers deployed and having enough knowledge on the same. Since my vehicle was performing pretty good, there is new 4 Duster bought in my circle, which I feel I gave a wrong interpretations because after sales is where the success happens.

Regards
Cesil Jesudas ([protected])

Hi, I've cancel my booking of Kwid Car on dt 16-01-16 due to non response received from Renault Mayapuri New Delhi Showroom, but still they have not clear my refundable amount. Can any one response on that.

I purchased a Renault Duster from your Srinagar Showroom on 14 th December 20015 .In the name of Samina Shah. While I was processing my papers for registration in concerned RTO Office .My papers were rejected as they said that the Form no.24 submitted by me was a scanned copy and an original one is required. I contacted the Renault dealer in Srinagar who after some delay gave me a new Form 24 saying that this is the original one. I again submitted my file for the registration of my vehicle to my shock and surprise my file was again rejected by the RTO office citing the same reason as earlier.
I am totally disgusted and shattered that a company of international repute can do such a thing to their customers. I am feeling that the car given to me is a stolen car from somewhere as they have not been able to give me the Form 24 for the second time. It is shocking to know that your showroom in Srinagar is being used for such an activities. If my papers are not given to me in a day or two I am going to go the Police and highlight this issue in the media. Plus I am also going to sue u for the inconvenience your company has given me.

Hello

I booked renaut KWID on 21st October 2015, at the time of booking sales person told me that i will get this car around 1st week of Jan 16, but still i haven't got any update..

On top of it when I am calling at showroom, but I could not get any satisfactory response from them. I have already received message from company on 8th January 2016, my car is manufactured at Renaults Chennai Production in spite of that I could not receive till date.

Can you confirm me when I will received my car??? is this the way renault is dealing with customers??? Its show that you commitment level is very poor. I am worried about after your sales service also because I believed in this situation you are not given priority a responsibility and accountability towards customer.

My self JITENDER SETHI I have booked the car in mahindra and mahindra dealer shri durga automobiles 55 no.rama road delhi 110015 mahindra KUV 100 k2 petrol 2016 model car in[protected] when we booked the car we told that executive that our relative marriage in[protected] that's the main reason we booked the new car and they told us no problem sir we promise to you we delivered the car before[protected] but know they told us wait for one month more they delivered the car in march or you cancel the car or you buy kuv100 k4 model that's cost to you near Rs.38k more.that's not fine when they booked the car they promise us high expectations and know they cheat us.Helping us as soon as possible.
Thanks with warm regards.

Hello

I booked renaut KWID on 13th october, at the time of booking sales person told me that i will get this car around Jan, but still i haven't got any update..

On top of it when I am calling at showroom, 1 stupid lady is picking and giving me some wrong number again and again and shouting on me that don't call here call at different number which i have provided.

is this the way renault is dealing with customers?

I bought Kwid last month. I need to buy a car stereo and front/dashboard speakers for my Kwid. Unfortunately I'm unable to find the information on size of dashboard speakers. Even dealers were unable to confirm the diameter of speakers which can get fit into the dashboard of KWID.
Can anyone please help?

I am ragu booked renault kwid on 15th Oct 2015 with 10, 000 booking amount in Renault silk board showroom Bangalore and they said I will get car by January but still no update from their side. Just want to know should wait, how many days or cancel...

Dear Sir's and Madam, s
Please find herewith the issue created by Mr. Thanga Pandian +91-[protected]
apprentice.[protected]@rnaipl.com

Chennai HR Team in Chennai
Mr. Thanga Pandian
+91-[protected]
apprentice.[protected]@rnaipl.com

Consultants Visited Company Renault Nissan on Wednesday.
They gave us Requirement like 2015 Passedouts.

We Processed Colleges for Campus. After Collecting College details they never proceed with consultant. Dealing directly and ignoring consultants.


Wasting Consultants time. We spent Rs. 400 to topup and called Colleges to Arranged Campus Drive for 2014-15 Academic Completed Students.
Totally waste of Money in Calling Colleges and waste of time for us. Can they compensate the Time and Money wasted in Calls?

In the name of Campus Drive, Company Renault Nissan is doing many wrong Activities.

We charged Rs. 30, 000 to College to Organise and Process Campus drive. We never get single NP from Renault Nissan. College management has decided to Consuct Drive on 06.02.2016,
To get Successful walkin we taught to collect the Approval on 01.02.2016
From 02.02.2016 to 05.06.2016 we need to place Banner, TV Scrolling Advertisement, etc.

While we called several time to confirm the Date. HR Person Mr. Thanga Pandian +91-[protected] apprentice.[protected]@rnaipl.com
never answered the call.

For further details please call us by below mentioned numbers. The Same information is placed in Consumer Complaint.