[Resolved] Renault — Cheating customers with false promises of delivery in delay of kwid car

ANaresh

Address:	Chennai, Tamil Nadu, 600119
Website:	Renault

Dear Sir,
i have booked a kwid car RXT(o) on 29/10/2015 with receipt no:: KP/OMR15CH/654 at the location:: Renault OMR, No:18, Developed Plots, Electronic Industrial estate, Perungudi, chennai and at the time of booking they told me that they will deliver the vehicle on January end or Feb 1st week, but i havent received any call from the sales person or even from show room, after making calls to sales person and show room.. they keep on saying different different dates that too not proper, later i have lodged a complaint with renault customer services[protected], but they are also not providing the proper response and all are giving fake news. even whoever booked a car after me got their vehicles delivered but not mine. they are cheating customers that too with careless words stating that you can go and file a complaint against us that doesn't matter.
I am hoping that you will help all the customers whoever facing the issues like me and take necessary actions again Renault and its dealership with rude behavior and cheating of customers...

for more details i have attached the email conversation held with those persons and if needed i can share all the audio conversations which were happened between me and them.

Thank you

Regards,
Naresh
+91-[protected]

+1 photos

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Mar 25, 2016

Complaint marked as Resolved

Hello, here am writing my experience of getting delivered the Kwid car on Mar 4th after so many calls and messages along with emails including escalations. this includes everything. thank you

Renault customer support has been notified about the posted complaint.

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Comments

Renault Customer Care

from Mumbai, Maharashtra

Verified Support

Dear ANaresh, we are sorry to hear about your experience. We have forwarded your concern to our team, they will get in touch with you to assist you further.

ANaresh

sorry doesnt do anything for the customer after words come out from the mouth.
do you have any update on this??
i have got a mail(mail attached) stating that please make payment vehicle will be delivered on 04/02/16, so i have made the full payment by cash, but yet to receive the invoice copy and also didnt sign the Form 20 as well... then when they will get delivered???
Really am fed up with these kind services, response and behavior of the dealership and sales persons.
if i dont get vehicle delivered by tomorrow then will precisely lodge a complaint in chennai court against Renault.

Thank you.

Regards,
Naresh