Renault Complaints & Reviews

Dear Kwid team,

I was booked the KWID dated on 29 March but due to some personal concern, I have cancelled the booking dated on 20 April but still i have not received my refund amount from dealer side after multiple visits & reminders, this type approach from Renault side very disappointed me

Please intervene in this matter and help to get the refund amount

Booking ID KAPP154843

Regards,
Prahlad

As soon as renault india advertised for the booking of all new duster, with extreme trust and pleasure, we have booked for the model rxz 85 ps on 18th march of 2016 at khivraj motors - renault puducherry. They have assured delivery within 45 days and our family cherished in thought of making it for great trips in summer vacation, so that kids would enjoy.

Till now no concrete information about the delivery. It's shame on the part of renault india that it is not even able to quote a tentative date of delivery.

The irony is i have got registered at puducherry rto office for a fancy number by paying rs.5000/-, for which validity period ends by 24th may.

After several calls and lodging a complaint, i am now told that it might again take 2 more months, which is frustrating.

I went for an european company like renault, considering its maintenance of standards and commitment, known for them. But in my case, i could not digest what is happening now.

I wonder how renault india failed to assess the production pace and meeting the demands. Otherwise they should not have launched it now.

Who's is taking care of these issues?

It seems renault india simply diverts the blame on their dealers, rather not taking it on their own to resolve it actually. This is what i am experiencing, while i make calls to customer care. Their response mails are also not convincing and does not provide any solutions.

Please do attend such complaints (Not only mine, but others too) with utmost sincerity and fruitful.

Dr. A. Rajendra kumar

They have shown me a basic price list which has all the break ups of their charges.In one column they have mentioned handling & logistic charges as 5000 rupees. I immediately reciprocated back asking them that this is illegal and you cannot charge me as per the government policies. I have got a very arrogant reply from their management saying that they have been honest in showing me the logistic charges as otherwise we would have included in the ex-showroom price and it would have gone un noticed with me.

By then my patience has gone and i informed them to call me back again after discussing with their higher authorities. This was my first visit.

Second visit

I again went to them asking if there is any update. They have given me one false number of their gm and asked me to call the next day (I went on sunday). I tried calling that number but unfortunately i could not connect and realized that was a false number.

Third visit

This time i spoke to their manager and i got a very firm reply that they cannot exclude the charges and he told me on my face that if i want to buy the vehicle i can, otherwise please leave. Surprisingly he told me that they have to pay the entire infrastructure for their showroom and hence could not remove those charges. I told him that i will buy the vehicle provided he gives me an invoice for handling & logistic charges to which he declined.

It seems they have sold around 1000 vehicles by duping customers with these charges and they are doing this very openly and don t have respect to the law passed by the government.

Hence i request you to kindly take up this issue seriously and solve this before they dupe more customers

I am a owner of duster top model petrol version. My second free service done on 7 mar'16. As per 2nd servicing engine oil should be changed but due to lac of oil filter they dint changed the engine oil as well as oil filter. I was told they will order the parts and inform me once they receive parts. But no body called me up till 15 th may. (More than 2 month). Then i finally visit the service center and talked to the service manager ;after his inteference only they took th booking and did what all required...

मैंने लखनऊ से kwid car ली है पहले दिन से आज तक मुझे शोरूम कार सेल्स मैंन, gm सेल्स से कोई स्पष्ठ जवाब नही मिला किसी तरह गाड़ी तो मिल गई अब rc के लिए चक्कर लगवा रहे है । एक तो शोरूम में ac नही चलती अन्दर बैठने वाला पसीने से भीग जाता हैबहुत ही बुरी स्थिति है ऐसा शोरूम मैंने न देखा न अनुभव किया । शायद मैंने जीवन की सबसे बड़ी गलती renault की कार खरीद कर की है। खरीदने में ऐसी परेशानी हुई तो सर्विस मे क्या होगा???

My car no KA 09 MB 9298 renault kwid took in mysore branch karnataka state,
we took vehicle on december 2015 till now i have given car 6 times for service due to some issues, , till now it has not been solved and every week thyl take for service they will keep it for 4-5 days then again theyl say no work done next week will take for service again, , , , i don no weather we took car to keep in service or for our use, , i want the consern person to take some action or else take back ypur car and give our money back.. last and final warning, ,

costomer name - Rajalakshmi.V
Contact number - [protected]

I have booked rxz (At) orange color on 13th april
At the time of booking, renault's authorised dealer "active motors pvt ltd, a79, sector 2 noida" assured delivery within 3 to 4 weeks.
But till date am following with all the sales executive for my car delivery date and they are not giving me any convincing answer. They are telling renault is not manufacturing orange automatic rxz model and they are forcing us to buy lower model or different color
They have committed for the color while booking, as we asked for color assurance and we have clearly said if the same color is not available, we will not book the car.
That time they ensured us hence we canceled the ready stock of automatic creta
Am highly surprised with the false commitment of renault
Either they are targeting for hiked prices or they are favouring influential people with the color

I want a clarification for false commitment and want a deliver date for same

Hi i have booked kwid rxt outback bronze model on january 18th 2016 in pondicherry showroom they promised within 3months they will deliver and till date they have not delivered, spoke to manager mr. Sundar 12days ago, he promised me, will deliver red color within 1week, but still no response, this is really unfair. We pay for the car to buy, its not something we get for free, and i don't like to keep on calling the dealer and to ask about car delivery, its their job to deliver it within the time frame they promised, please deliver the car asap and i am okay for either bronze or red.
Its a humble request.
Thanks.
A. J. Basha.
Sub inspector of police.
[protected].

Myself Dr Deepak from Kerala would like to share my displeasure and loss of trust in TVS & Sons the dealers of Renault in Kochi for cheating me relating to false entry of date of sale of the vehicle Renault PULSE car KL 01 BN 7863 .The dealer has falsely entered the sale date as 19/08/2013 when the actual date of sale of vehicle was december 26, 2013 ie 4months in advance.I came across the same when the service advisor asked me saying your vehicle is now 2years 4months old when the vehicle was taken for third periodic service in december 2015 at TVS KOTTAYAM, Kerala where i work.Shocked i contacted Beena Justine, customer relations, Kerala and she said sorry and that the issue would be resolved at the earliest.Now its 5months past and even after repeated reminders she has not resolved the issue.Renault india should kindly look into the matter and resolve it as the incident has made me loose trust in TVS and Renault.

I own a renault kwid, and although I do not frequently user it but even then I have seen serious problems in car which make me doubt of it durability and reliability. here are few of the problems I have seen in my car

1. Constantly driving in traffic in 1 and 2 gear with AC turned on, sometimes it makes car engine unstable, car beings to vibrate heavily with sound and engine shuts down these seems very serious technical glitch.

2. Car brakes appears to be very unreliable it makes sound every time a brake is applied and braking system is not smooth at all even a little brake applied give a jerk feeling to all seating in car.

3. Car suspension is not good at all, If car is by any mistake runs on pothole it make a loud bang sound, seems something heavy has hit beneath the car these shows suspension is very poor, highlighted these in first service but not resolved.

4. Within 2 to 3 months one of the car audio speaker is showing sound problems, audio sound brakes which shows speaker quality is bad.

The above mentioned Issues are not the one that is faced by me alone but many customers, many users has have complained of same Issue.

Renault should seriously look above issues and try to fix for all those who have already purchased car, I am still awaiting for reply from service center of sorting these problems.

Respected Sir,
Iam N.MANAVALAN from Chennai, I brought an car from showroom below address, Khivraj Pearl
Khivraj Mansion
Anna Salai,
Chennai-600002.
I have bought Renault KWID Rxl. My car number is TN 03 R 6000, I want to make a complaint that, I have been registered for 2016’s model but they gave me 2015’s November model. I came to know this after when I took delivery and I saw the invoice. I took the delivery on Febraury month of 2016.
They took 40, 1570.00 Rupees for my 2016’s model but, the rate for 2015’s model is 11, 000 Rupees less than that. They took 11, 000 Rupees extra from me, About this I talked to the Manager- MANIKANDAM and Assistant Manager-M.VINOTHRAJ and Sales man- KASINATHAN, JAI KUMAR. They conformed that they will return my extra amount 11, 000 Rupees. This was happened before three recently, then they told that, they will not retuen my extra amount 11, 000 rupees. Now Iam going to consumer court that they were cheated me. When booking I told that I don’t want the old model which was washed out in rain, Now my car was under repair that self motor was washed out when driving. And the car also under problem nothing is proper in that car from the delivery. Still now they did not clearly anything and no proper reply. My car is under fault and repair for two days once if I take the car to the Renault service centre there is no proper service, all customers saying that there is no proper service providence in (Khivraj Pearl)Renault service centre(My car they gave was washed in rain car and its fully damaged) . Now iam going to consumer court. I have often when to the Khivraj Pearl showroom there was no reply and no proper services, because of them the whole Renault company was getting bad name. I will also forward this complaint to all media over India. So please take action over them as soon as possible.
Thank you

Dear sir,
I booked Renault Kwid RXT(O) on[protected] from T V Sundaram Lyengar & Sons, Bhopal, M.P. The car was delivered to me on 2-April-2016 and we haven't received the registration number (RTO no.) for our car till date (after one month after delivery) due to which we are unable to use it. So, kindly help me with the registration.
I request that the period of first servicing must be counted from the date of registration than from the date of delivery. also grant me information about the rust proof courting on engine and courting over the paint of the car as we have not received any formation about it.
please inform me about the necessary.
thank you
Vijay Bhende

Dear sir,
Sorry for bothering as i am really compelled to inform that i had bought renault fluence vide vehicle registration dated 15.05.2013 and regd no dl13c 5934 with as usual company fitted continental tyres. Now the problem is that within a span of two months two of my tyres got burst while on the move on clear smooth road particularly from the side that looks unusual. Your kind intervention is sought in this regard as my tyres looks pretty new and the vehicle only travelled 20000 km only within delhi city only, means not much movement please.
Regards
Sagar neel basu
On behalf of
Indraprastha power generation co. Ltd
Delhi

Myself *virender kumar, * very disappointed to inform you some serious
Issued that i face with my *renault kwid (Rxt)* that i booked in *26 oct.
2015* and the dealer delivered the car *(Kwid rxt)white colour* in 11
January 2016 from *“aruna motors pvt. Ltd, vijaywada (Andhra pradesh)*. But
I am very sorry to say that within two mounts itself the vehicle is having
Lots of complaint. That i am mention here for your kind acknowledgement and
I hope that you will take necessary action to recall the vehicles for solve
The problems with *reanult kwid (Rxt)* *model 12/2015.*

1. The main problem that i face *(2 time (1st on date 26/03/2016 and next
Within few days later 21/04/2016)*, that is starting problem, first i
Occur in dated[protected] i call to the dealer about it and they reply
To call customer care for road side assistance then i call to your r.S.A
With *complaint reference(Renault 30592)* about this matter they sent
There service on 12:30 pm night time to toeing the vehicles in service
Station . Next day the dealer said that it is “battery problem” and we will
Recharge it (Not replaced) and make me assured that the starting problem
Will never happened again, even i asked to replace it but they refused *(
Here i inclosed the service certificate issued by the dealer or service
Provider i.E battery recharge only)* then it is again happened *(Date
21/04/2016)* within few days later when i was in a remote area during night
Time around *(09:00 pm )* with my kids, suddenly during running condition
It stop ignition (Staring problem) and problem occur, it was very pathetic
Situation with me (What to do) i try to call the dealer or service
Engineers those who attend my vehicles on dated *(28/03/2016 copy attached)*
When the starting problem occurred on *dated (26/03/2016)reference number
Renault 5799) *. It is clearly showed the dealers are not serious about
Customers.

2. The glove box in the car was having problem with looking system within
Two months after delivery of the vehicles that i put in the notice to the
Dealers during first service of my car (Kwid). The copy enclosed with the
First service details by the dealers.

3. The clutch is generated sound, and not only this was i surprised to hear
Multiple sound while applying the brakes. It could hear clearly. I already
Inform to the dealer r service persons during the time of first service of
My car but they did not take it serious and still it could hear clearly.

4. Some time i feel that the braking also having some

5. System shut down issue is quite common .

6. Engine noise is leveraging more while a/c on.

7. Panic breaking and having sound.


So, i hope that you will take the necessary steps to solve the problem that
I mention above and you will take your customer fair positively. I am here
Attached the details of all the documents of my vehicle (Renault kwid rxt).

Even i visited in service center on saturday(23/04/2016) in vijaywada, but they asked me two more days to check it, i don't think they will make me assured so i think to go on other hard step that is cutomer court.

I also read number of issued about the model but renault also not serious about the customer .
I want they company should recall all the model and check the fault bcz it is technical fault with reanualt kwid

Dear Sir/madam,
i have booked a kwid car with receipt no:: 3577 at the location:: Dee Dee Cars Pvt Ltd, 1-C, Tyagi Road, Dehradun- 248001(Uttrakhand) and at the time of booking they told me that they will deliver the vehicle on January end or Mid February, but i have't received any call from the sales person or even from show room, after making calls to sales person and show room.. they keep on saying differents dates that too not proper. they are cheating customers that too with careless words.
I am hoping that you will help all the customers whoever facing the issues like me and take necessary actions again Renault and its dealership with rude behavior and cheating of customers...


Thank you

Regards,
Suraj Bhujwan
+91-[protected]

Hi, i had booked a Renault Kwid in Nov'15 and I cancelled it & submitted refund application with all required documents on 2th Feb'16. Since Feb'16 i called up so many times to dealer but still they are fooling me and everyone says that we will check and call u back shortly but till date i did not get any single call from dealer, few days back i visited the dealer showroom than they committed that you will get your payment anyhow by Wednesday and than i called up on Wednesday they again fooled me and told that by Friday you will get your payment. I had a word with their staffs Neha, Gaurav, & Agrawal Ji & 2-3 more guys. They all are not responding.
I booked & cancelled car from Address: A2, Coporate Towers, Besides Fortis Hospital, Jawaharlal Nehru Marg, Jaipur, Rajasthan 302017.

Kindly look into it and refund my booking amount.

Regards
Pradeep Singh
[protected]
pradeep.[protected]@gmail.com

I purchased a Kwid RXT on 4th March 2016 from Bhubaneswar dealership.

On 19th april when i was driving, just after driving 4-5 km the coolant alarm displayed and with in a minute smoke started coming out of the bonnet, the air from the AC also started smelling . I parked the car on road side and registered the complaint with road side assistance at 7:40 PM with the complaint no.56767. They assistance team came at 11:30 pm.

This is not the only issue that i am facing with this car, there is problem with Bluetooth connectivity, there is issue with the paint (Colour is coming out of the body automatically near the front head lamp.)

After checking the car the dealer replaced the faluty cooling Fan.

I am worried about my car, if such issues are coming even before 1st servicing then there must be some manufacturing defect with this piece. Just replacing the fan is not a solution to such issue, its a safety issue.

To reduce the price the manufacturer has compromised a lot with the quality and safety. There is no door open alarm, there is no seat belt alarm.

If anyone is planning to buy a car then just say no to kwid.

Satish agrawal.
Satish.[protected]@gmail.com

I am Rahul, kottyam, kerala..i bought renault kwid from your showroom at adichira near ettumanor.kottayam kerala .an accident occured on feb 25 .and all papers are cleared for insurance claim and the surveyer of insurance company checked and verified and claim sanctioned to showroom on march 1st and they give us delvery date on march 23 .but not even now no progress occured and the service maneger one Mr Mahesh ph:[protected]
not responding my call. Is this ur companys way of dealing with a customer. Now i am totally unsatisfied about ur service relative process. They give us tommorow the devery date.it is the last date If it does not happens no excuses i will accept i will go to consumer court sure .so u should take necessary action for my problem k.
Thanks

Bought a new Pulse car from Roharsh Motors Pune. The service as well as the product are poor.
1.In spite of 100% advance payment, made us wait for an hour in the showroom and no delivery.
2. When they delivered car @ home, no Tax papers/no RTO clearance/ no number plate- not even a tempoarary one.
3. Finally after going and getting the temp plate after 8 days, when finally took the car out, it started making a loud screeching noise.
4. Finally the number plate fixed after 11 days.
5..Again dropped the car to showroom, they said some loose part was grating against the brake liners which they say they fixed. However when they got the car back today, I find the front carpet splotched with black stains! The stains are on the all over but more so in the front!
6. What do you call this-Disservice to the customer for buying your car?

I bought kwid rxt-o on 18.02.2016 in the name of sumit aggarwal from divine motors, azadpur, delhi. No issues with the dealer.

I have driven about 2700 kms and have got the first service done at divine auto workshop.

The problems i am facing:

01. There is abnormal sound from engine once the clutch is applied. Service adviser has marked this as normal.
02. There are serious issues with the brakes of the car. The stopping power is almost nil in sudden stops or in bumper to bumper traffic in delhi. I am not sure whether the car will stop or not. Service adviser has done the update received from the company but they are still not upto mark & gives abnormal thud noise in emergency braking.
03. The slow speed drive is very jerky & irritating. It is a problem in handling the car or maintaining the motion of the car in slow traffic. Sometimes it jumps and sometimes it bumps in you with a jatka. Service adviser has replaced the throttle body but it ran smoothly for a few hundred kilometers only. Again it is as jerky as before.
04. The most important problem in the car is its air conditioner. It is surely not up to the mark. It trips a lot and since the blower flow is very high, the cabin immediately gets hot & sucks at 40* c in delhi. I dont know how will it work in delhi's summer. I have driven alto 800 & i am driving alto k10 cng now, which i would recommend renault to refer for air conditioner. Alto"s air conditioner is more than excellent even at 45*c.
05. As for the mileage, the problem is not with the car's engine tuning rather it is with the fuel tank. At the time of delivery the tank was empty with the fuel warning lamp blinking & lower red warning light blinking but fuel came was only 18 ltrs. My kwid has never taken fuel more than 15-18 ltrs even after fuel warning light glows & blinks. Renault should look into this and i guess the fuel average problem can be sorted out to the satisfaction of most of its buyers. I can be satisfied with 15-16 kmpl in city & 20-22 on highway which i guess its giving.

I own an ertiga, honda city diesel, dzire diesel, alto k10 cng & have recently acquired kwid. All our cars are self driven.

For me, the comfort comes first which i look for in driving pleasure and performance of comfort features mainly air conditioner. If renault is able to rectify these and make the air conditioner atleast at par with alto and can make this car pleasurable & confidence inspiring to drive (Jerkyness at slow speeds & braking) then only i will be able to hold its ownership otherwise i will sell this car with out a regret.