Renault — Not providing satisfactory services

Address:	Gurgaon, Haryana, 122001
Website:	Renault.co.in

Dear Sir,
I have KWID RXT RED. It got damaged due to an accident. Vehicel N. is HR76C7776. Your workshop took one month to repair the minor damage of headlight and replaced it. They said they do not have parts. Then I got call from body shop mangager that my vehicle is ready. I went to take it but it was not ready. I went again after two days and found the front left wheel's mud protector was not available and right wheel mud protector was in damaged condition. The body shop manager Mr Ravinder assured me that he will arrange later on. Then I came to know that he has left the job. I called up many times on your helpline numbers. They gave me contact detail of service centre and service centre executive told me that it will be charged.
Now tell me what is my fault. Did I commit a mistake by purchasing your product.