Renault — Service center khivraj perungudi, chennai - service issue | |||||
I have renault pulse rxl purchased on april 4th 2012. i was experiencing problems with clutch, gear and engine noise during march this year. i have taken the vehicle to renault service center, perungudi (khivraj renault) and complained on the issue and asked for complete checkup along with some body shop work. when i receive the vehicle they said there is no issues and everything was ok. After taken my vehicle to home, i couldn’t get a chance to drive since i was travelling to us. after 1.5 months, i have returned from us and i was driving to my home town in car. i found that the issues i complained were still persists and service center haven’t done anything to check the issue. I have taken the car to service center again and complained again on the issue. this time they have given a big list of quote to replace the parts worth 1 lakh rupees. when i see the detailed list of parts, then i found that the service center was cheated me by not rectifying the issues i complained earlier since the car warranty was nearing to expire. So now they want to charge me for the clutch and fan motor for which i have complained during my previous visit and supposed to be covered under warranty. After my emails to service center they have accepted to bare the 50% of the slave cylinder which is inr 1675. but not accepted to cover fan motor. i have met the manager krishnakumar at service center today. there was no customer friendly approach and he declined to solve my issue. he said that he is ok if i go for legal. so i started working on legal compliant on this issue. If there is any customer care available for renault, please note of it. Was this information helpful? | |||||
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Renault customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Dear Customer, kindly share your contact details and our team shall get in touch with you shortly.
Reply
My number is [protected], email: [protected]@yahoo.com
Dear sir,
Note: CLUTCH PEDAL SOME TIME STRUCK-UP - For Clutch struck up we have diagnose d your vehicle (TN 07 BQ 9597) at that time we found that there is oil leak in slave cylinder, front suspension noise & AC work for rectifying the problem we have to replace the below mentioned parts so kindly approve through mail ASAP
CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax
Labour:
*Clutch R&R-2500+TAX
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
Reply, Reply All or Forward | More
Abdul Raheem M. Arun, As discussed, I have given my car to your service center in March 2016 with the complaint of clutch & gear issue and engine noise. You have done the general check-up and given back the vehicle s
Jul 1 at 4:35 PM
Service Perungudi Dear sir, We have checked your vehicle service history it has reported on 48749 km's with clutch issues that time itself we have checked slave cylinder no oil leak from it so we have delivered your ve
Jul 1 at 6:59 PM
Abdul Raheem M. Arun, The response is not acceptable. Either you haven't properly check the issue or you might have done a temporary fix due to the reason it is nearing the warranty expiry period. After the car deliv
Jul 4 at 10:49 AM
[protected]@boxbe.com Hello Abdul Raheem M., Thanks for the message about "Re: TN07BQ9597 ESTIMATION". This is a one-time automatic confirmation to let you know you're on my Boxbe Guest List. Email from you will be deliver
Jul 4 at 10:49 AM
CRM Service Perungudi
To Abdul Raheem M.
CC Service Perungudi Service Manager Per Cotec Perungudi Jul 4 at 11:35 AM
Dear Sir,
Greetings form Khivraj Pearl !
We thank you for sharing your valuable feedback on the service. We deeply regret for the inconvenience caused.
We would like to draw your attention on our support in this regards. As explained by SA Arun we have explained you the process .
As we are much particular in customer satisfaction we request you to bear with us for one more day to take up the concern with our
higher officials to support our best..
Assuring our best service always and thanking for bearing with us,
Regards
Sukanya
CRM
Khivraj Pearl- OMR
[protected]
Show original message
--
Thanks & Regards,
Sukanya Chakrapani
CRM- Khivraj Renault,
Perungudi Service,
[protected].
Way Forward to Customer Delight
Reply, Reply All or Forward | More
Service Perungudi
To Abdul Raheem M.
CC Service Manager Per Cotec Perungudi CRM Service Perungudi Jul 5 at 1:01 PM
Dear sir,
Apart from the clutch work kindly give approval for the below mentioned repair works for your car,
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
Hide original message
On Mon, Jul 4, 2016 at 11:35 AM, CRM Service Perungudi wrote:
Dear Sir,
Greetings form Khivraj Pearl !
We thank you for sharing your valuable feedback on the service. We deeply regret for the inconvenience caused.
We would like to draw your attention on our support in this regards. As explained by SA Arun we have explained you the process .
As we are much particular in customer satisfaction we request you to bear with us for one more day to take up the concern with our
higher officials to support our best..
Assuring our best service always and thanking for bearing with us,
Regards
Sukanya
CRM
Khivraj Pearl- OMR
[protected]
On Sun, Jul 3, 2016 at 10:19 PM, Abdul Raheem M. wrote:
Arun,
The response is not acceptable. Either you haven't properly check the issue or you might have done a temporary fix due to the reason it is nearing the warranty expiry period. After the car delivery on April, I didn't drive much after i took delivery of the car from last service .I traveled abroad for 1.5 months. After returning Chennai, I drove to out of station and found the issue in clutch, gear and engine noise is remaining there. Then returned to Chennai and handed over to service center. I came to service center again.Please remember I didnt bring the car to service center by towing. I was able to drive the care and the issue I reported is the some times the clutch getting locked inside when I press it. It is not completely down. So your statement on this is invalid.
If the issues notified before the car warranty expires are not resolved, this will be taken to the legal for further resolution.
Regards
Abdul Raheem
On Friday, July 1, 2016 6:59 PM, Service Perungudi wrote:
Dear sir,
We have checked your vehicle service history it has reported on 48749 km's with clutch issues that time itself we have checked slave cylinder no oil leak from it so we have delivered your vehicle, but now the vehicle has covered 50145 km's with slave cylinder leak we cant able to drive more than 100 km's we have checked your vehicle warranty it got over on April itself, so we cant able to replace in warranty basis so kindly give approval for replacement of parts in the trail mail at the earliest
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
Inline image 1
On Fri, Jul 1, 2016 at 4:35 PM, Abdul Raheem M. wrote:
Arun,
As discussed, I have given my car to your service center in March 2016 with the complaint of clutch & gear issue and engine noise. You have done the general check-up and given back the vehicle saying that no issues.
This is not acceptable that you were failed to identify the issues and given back the vehicle with out with out solving the issues.
So it is service center's responsibility to solve the issues I have reported earlier.
Abdul Raheem
[protected]
On Friday, July 1, 2016 1:18 PM, Service Perungudi wrote:
Dear sir,
Note: CLUTCH PEDAL SOME TIME STRUCK-UP - For Clutch struck up we have diagnose d your vehicle (TN 07 BQ 9597) at that time we found that there is oil leak in slave cylinder, front suspension noise & AC work for rectifying the problem we have to replace the below mentioned parts so kindly approve through mail ASAP
CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax
Labour:
*Clutch R&R-2500+TAX
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
--
Thanks & Regards,
--
Thanks & Regards,
Sukanya Chakrapani
CRM- Khivraj Renault,
Perungudi Service,
[protected].
Way Forward to Customer Delight
Note: CLUTCH PEDAL SOME TIME STRUCK-UP - For Clutch struck up we have diagnose d your vehicle (TN 07 BQ 9597) at that time we found that there is oil leak in slave cylinder, front suspension noise & AC work for rectifying the problem we have to replace the below mentioned parts so kindly approve through mail ASAP
CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax
Labour:
*Clutch R&R-2500+TAX
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
Reply, Reply All or Forward | More
Abdul Raheem M. Arun, As discussed, I have given my car to your service center in March 2016 with the complaint of clutch & gear issue and engine noise. You have done the general check-up and given back the vehicle s
Jul 1 at 4:35 PM
Service Perungudi Dear sir, We have checked your vehicle service history it has reported on 48749 km's with clutch issues that time itself we have checked slave cylinder no oil leak from it so we have delivered your ve
Jul 1 at 6:59 PM
Abdul Raheem M. Arun, The response is not acceptable. Either you haven't properly check the issue or you might have done a temporary fix due to the reason it is nearing the warranty expiry period. After the car deliv
Jul 4 at 10:49 AM
[protected]@boxbe.com Hello Abdul Raheem M., Thanks for the message about "Re: TN07BQ9597 ESTIMATION". This is a one-time automatic confirmation to let you know you're on my Boxbe Guest List. Email from you will be deliver
Jul 4 at 10:49 AM
CRM Service Perungudi
To Abdul Raheem M.
CC Service Perungudi Service Manager Per Cotec Perungudi Jul 4 at 11:35 AM
Dear Sir,
Greetings form Khivraj Pearl !
We thank you for sharing your valuable feedback on the service. We deeply regret for the inconvenience caused.
We would like to draw your attention on our support in this regards. As explained by SA Arun we have explained you the process .
As we are much particular in customer satisfaction we request you to bear with us for one more day to take up the concern with our
higher officials to support our best..
Assuring our best service always and thanking for bearing with us,
Regards
Sukanya
CRM
Khivraj Pearl- OMR
[protected]
Show original message
--
Thanks & Regards,
Sukanya Chakrapani
CRM- Khivraj Renault,
Perungudi Service,
[protected].
Way Forward to Customer Delight
Reply, Reply All or Forward | More
Service Perungudi
To Abdul Raheem M.
CC Service Manager Per Cotec Perungudi CRM Service Perungudi Jul 5 at 1:01 PM
Dear sir,
Apart from the clutch work kindly give approval for the below mentioned repair works for your car,
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
Hide original message
On Mon, Jul 4, 2016 at 11:35 AM, CRM Service Perungudi wrote:
Dear Sir,
Greetings form Khivraj Pearl !
We thank you for sharing your valuable feedback on the service. We deeply regret for the inconvenience caused.
We would like to draw your attention on our support in this regards. As explained by SA Arun we have explained you the process .
As we are much particular in customer satisfaction we request you to bear with us for one more day to take up the concern with our
higher officials to support our best..
Assuring our best service always and thanking for bearing with us,
Regards
Sukanya
CRM
Khivraj Pearl- OMR
[protected]
On Sun, Jul 3, 2016 at 10:19 PM, Abdul Raheem M. wrote:
Arun,
The response is not acceptable. Either you haven't properly check the issue or you might have done a temporary fix due to the reason it is nearing the warranty expiry period. After the car delivery on April, I didn't drive much after i took delivery of the car from last service .I traveled abroad for 1.5 months. After returning Chennai, I drove to out of station and found the issue in clutch, gear and engine noise is remaining there. Then returned to Chennai and handed over to service center. I came to service center again.Please remember I didnt bring the car to service center by towing. I was able to drive the care and the issue I reported is the some times the clutch getting locked inside when I press it. It is not completely down. So your statement on this is invalid.
If the issues notified before the car warranty expires are not resolved, this will be taken to the legal for further resolution.
Regards
Abdul Raheem
On Friday, July 1, 2016 6:59 PM, Service Perungudi wrote:
Dear sir,
We have checked your vehicle service history it has reported on 48749 km's with clutch issues that time itself we have checked slave cylinder no oil leak from it so we have delivered your vehicle, but now the vehicle has covered 50145 km's with slave cylinder leak we cant able to drive more than 100 km's we have checked your vehicle warranty it got over on April itself, so we cant able to replace in warranty basis so kindly give approval for replacement of parts in the trail mail at the earliest
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
Inline image 1
On Fri, Jul 1, 2016 at 4:35 PM, Abdul Raheem M. wrote:
Arun,
As discussed, I have given my car to your service center in March 2016 with the complaint of clutch & gear issue and engine noise. You have done the general check-up and given back the vehicle saying that no issues.
This is not acceptable that you were failed to identify the issues and given back the vehicle with out with out solving the issues.
So it is service center's responsibility to solve the issues I have reported earlier.
Abdul Raheem
[protected]
On Friday, July 1, 2016 1:18 PM, Service Perungudi wrote:
Dear sir,
Note: CLUTCH PEDAL SOME TIME STRUCK-UP - For Clutch struck up we have diagnose d your vehicle (TN 07 BQ 9597) at that time we found that there is oil leak in slave cylinder, front suspension noise & AC work for rectifying the problem we have to replace the below mentioned parts so kindly approve through mail ASAP
CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax
Labour:
*Clutch R&R-2500+TAX
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
Thanks & Regards,
B.ARUN
SERVICE ADVISOR
OMR
[protected]
--
Thanks & Regards,
--
Thanks & Regards,
Sukanya Chakrapani
CRM- Khivraj Renault,
Perungudi Service,
[protected].
Way Forward to Customer Delight
Dear Mr.Abdul,
Greetings from Khivraj Pearl !
This ref to your feedback to RIPL wide ref No[protected] dt 16.7.2016 for your Pulse bearing Reg NO TN07BQ9597. reported for clutch work.
As per the same we would like to draw your attention on the support by us to the extend of 50 % on the cost on clutch sleeve cylinder.
As informed by you the vehicle has reported in March for the clutch issue . Then on checking the vehicle . we didn’t found any issue then to suggest for replacement.
Unfortunately after driving 1400 km and after period of 3 months when reported for the same issues we found find the oil leak now.. Considering your warranty which lapsed
very recently we opted to support you as a Goodwill gesture to the extend of 50 % even though the said part is wear and tear item.
When we checked the history of your vehicle service we came to know that the maintenance service is not as per RIPL recommendation.. .
On inspection we came to know that the vehicle has undergone some outside service which is not supported by RIPL warranty policy .
We regret for the inconvenience caused in this regard and please forward us your approval to carry out the job.
Please contact the under signed or our SM Mr. Krishna Kumar @ [protected]@khivrajrenault.com.
Regards
Sukanya
CRM- Khivraj Pearl
OMR
[protected]
Greetings from Khivraj Pearl !
This ref to your feedback to RIPL wide ref No[protected] dt 16.7.2016 for your Pulse bearing Reg NO TN07BQ9597. reported for clutch work.
As per the same we would like to draw your attention on the support by us to the extend of 50 % on the cost on clutch sleeve cylinder.
As informed by you the vehicle has reported in March for the clutch issue . Then on checking the vehicle . we didn’t found any issue then to suggest for replacement.
Unfortunately after driving 1400 km and after period of 3 months when reported for the same issues we found find the oil leak now.. Considering your warranty which lapsed
very recently we opted to support you as a Goodwill gesture to the extend of 50 % even though the said part is wear and tear item.
When we checked the history of your vehicle service we came to know that the maintenance service is not as per RIPL recommendation.. .
On inspection we came to know that the vehicle has undergone some outside service which is not supported by RIPL warranty policy .
We regret for the inconvenience caused in this regard and please forward us your approval to carry out the job.
Please contact the under signed or our SM Mr. Krishna Kumar @ [protected]@khivrajrenault.com.
Regards
Sukanya
CRM- Khivraj Pearl
OMR
[protected]
Appreciate your response at least coming in email .But I never seen this much response when we are coming to service I have not escalated to get your Goodwill gesture of 1000 bugs.
This is purely a service deficiency by your service center and I need the justice for that. What did you do for my complaint on clutch, Gear and engine noise on 24th March 2016? Can you explain in detail? Provide me the report of your general check-up you charged me for INR 512 in the attached invoice. None of the complaints which I made verified by you and moreover it looks like there were many other complaints which I didn't know was there. How come now you are giving me quote for 1 lakh bill but none of them were found on your general check-up.
For the noise issue, you suppose to replace the fan motor and self motor. Where is the response for that?
I haven't given the vehicle to any other service center and I already received for warranty part door remote lock issue during last service. My home town is 700 KM from Chennai I found the issue while driving there. I was driving to your service center with driving condition. The nature of the problems doesn't stop to drive the car. It is intermittently block the clutch to non functional. Also the car was giving noise and it is bearable and didn't stop the car to drive. So there is no reason for you to escape from your service responsibility by showing all these.
Here is your Bill for 1 lakh and attached the invoice on general check-up.
CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax
Labour:
*Clutch R&R-2500+TAX
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
This is purely a service deficiency by your service center and I need the justice for that. What did you do for my complaint on clutch, Gear and engine noise on 24th March 2016? Can you explain in detail? Provide me the report of your general check-up you charged me for INR 512 in the attached invoice. None of the complaints which I made verified by you and moreover it looks like there were many other complaints which I didn't know was there. How come now you are giving me quote for 1 lakh bill but none of them were found on your general check-up.
For the noise issue, you suppose to replace the fan motor and self motor. Where is the response for that?
I haven't given the vehicle to any other service center and I already received for warranty part door remote lock issue during last service. My home town is 700 KM from Chennai I found the issue while driving there. I was driving to your service center with driving condition. The nature of the problems doesn't stop to drive the car. It is intermittently block the clutch to non functional. Also the car was giving noise and it is bearable and didn't stop the car to drive. So there is no reason for you to escape from your service responsibility by showing all these.
Here is your Bill for 1 lakh and attached the invoice on general check-up.
CLUTCH WORK
Parts:
*Slave cylinder -5, 500+tax
*Clutch kit-10, 000+tax
*Gear box oil-1800+tax
*Brake oil-500+tax
Labour:
*Clutch R&R-2500+TAX
FRONT SUSPENSION NOISE
Parts :
* Lower arm 2 no
*Link rod 2 no
*Strut mounting and bearing 2 no
*Strut 2 no
Total parts cost -16, 000+tax
Labour :
*Front suspension overhaul -2000+tax
I need approval mention parts replacement
*Front LHS High beam bulb -300+tax
*Font RHS fender indicator assembly -2100+tax
*Wiper tank cap-50
*Wiper blade -800+tax
*Rear both wheel cylinder -1200+tax
*Rear LHS wheel bearing -1000+tax
*Brake pad-3500+tax
*Brake disc -4000+tax
*Drive belt and roller -7100+tax
*Fan motor noise-8000+tax (Parts not available)
*Self motor noise come -30, 000+tax (Parts not available)
Labour : 3000+tax
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