Royal Enfield Complaints & Reviews

On 13 January 2023
Purchased Hunter350 from the authorised Showroom
At the time of delivery received document
-1 -tax invoice
-2 insurance paper ( which was not actual )

As one year cross
I called my agent for the policy renewal
And shared the insurance paper given to me on 13 January 2023

The agent replied this is not the actual insurance copy, Policy number is not mention in paper so I demand the copy from showroom.

Called 8-10 times to the showroom representative for the actual paper but no positive response given to me from the showroom they are saying network issue in site. file is kept somewhere it will take time to search

Since 2-3 days had a conversation with the showroom staff but no proper reply is coming from showroom

Kindly Solve my problem as my insurance will Laps

I owned meteor 350 supernova, it's second service was done yesterday.But I m not satisfied with that, service was done not properly, and was taken 6 hours

I am writing to bring to your attention a highly unsatisfactory experience I had at Empire Motors Kilimanoor Thiruvananthapuram, Kerala with regards to the servicing of my vehicle, Registration Number: KL 82 A 1118.

Despite having received a call from one of your service executives to book an appointment for my vehicle's service, scheduling it for 9:00 AM this morning, I am deeply disappointed to inform you that as of the current time (2:00 PM), my vehicle has not been attended to. This prolonged waiting period, with no communication or explanation, has left me thoroughly dissatisfied.

As a loyal customer of Empire Motors, I have always appreciated the level of service and professionalism displayed by your team. However, this recent incident has tarnished my perception of your service center, as it falls far short of the standards I have come to expect.

I urge you to investigate the reasons for this unacceptably long waiting time and lack of attention to my vehicle promptly. Additionally, I request that appropriate measures be taken to ensure such delays do not recur, as they not only inconvenience customers but also reflect poorly on the reputation of Empire Motors.

I trust that your commitment to customer satisfaction will drive you to resolve this matter swiftly and communicate the necessary actions taken to prevent future occurrences. I value the relationship I have with Empire Motors, and I hope you will address this issue with the urgency it deserves.

Meteor 350 Super Nova : purchased on the 5th December 2033 and covered almost 500 kilometers.
Chrome Silencer is showing very ugly spots and flakes because of heating and I was told by the service center to clean and rub with a Wenol cream !
I’ve never had this issue with any other bikes and I have owned a lot !
Showing proudly my Indian made bike ( against the Chinese crap they sell ) it’s embarrassing for me and I hope you can help me.
Thanks !

I had p laced an order on 10/4/2023 and have made the full payment.
However the order has not yet been delivered.
I have made quite a few calls to the Customer service however the only answer I have got is that the complaint is being escalated.

My name is Debapratim Chanda, I'm a resident of Guwahati, Assam. I brought a brand new royal Enfield bullet 350 military red on 9 November, 2023 from 4 Aces Royal Enfield showroom Chirag, Zoo road Guwahati & just after taking a short ride of 5 km after delivery of my new bike from zoo road showroom, I got problem on road while coming to my home at night my brand new bike got stopped, battery not working & showing no display in meter in this new bike. I got very problem & totally disappointed at that time, then l called 4 Aces Royal Enfield showroom executive Mr. Raghav Sah & he came, but didn't able to start my bike, after that he called Chirag Enfield assistant service manager Mr. Viraj, and he came with his team in my bike point where my bike stopped & after charging my new bike's battery by another my friend's bullet bike, it got start, he then said me to bring the bike in his Adabari Chirag Enfield service centre, & I next took the bike there in his workshop, he then repaired the battery & told me that there is a cable problem in the battery, which he solved but after riding for 2 days again the same problem happened & l got stuck in a very bad way with the bike in the main road of Maligaon, Guwahati with my pregnant wife, who pushed the bike in this way, I then called Road assistance number but no result came, I with my wife pushed the bike for 3 km & brought it in one of my relatives home, & nothing positive happened that night after that next morning, 2 technicians called me from 4 Aces zoo road royal Enfield showroom & said they are coming to o take the bike & came at 4 pm evening to take the bike for service in my relative home, where they charged the battery from another battery & took the bike in 15 November at 5 pm evening. Now from that day till now, I didn't got any update of my bike & I don't know what is happening, this is my brand new bike & how it could happen with a new bike, I'm totally disappointed with this, & if this continues I will got consumer forums for further action, kindly note it & kindly assist me with all possible tasks.
My bike details with engine chassis number in attached with it, kindly look after the matter, my registered mobile number is [protected].
And l also registered complaint on [protected]
Thank you

Sir ; after 1 year o[censored]sage my bike problem rising new problem coming frequently from past 3 month 2 times RSA help needed due to break down
at present also my bike not getting started problem taken to showroom they diagnose he problem and said throttle body need to be replace at present in that show room that part not available due to this my bike is under break down for 1 week
my query is due im having warranty its going on after warranty period over means i cant afford if it be like that life long
bike quality standard is worst while comparing to my old bike ( yamaha fz )
sir pls get back my bike and compensate me in amounts according to KM run so far
i dont want to use it further
worst bike ever and service also not good
wastage of money

model - bullet 350 2022
registration no - TN 03 AE 8003

I have given by RE Classic Dessert Storm for service on 12/10/2023 at Royal Enfield Showroom - Sri Venkateswara Bike Zone. I had major repairs on breaks and front bumper . I got the call from service advisor on 17/10/2023 mentioning that fuel pump has some faulty and it has to be replaced.
When i had given the bike for service it was working fine. The same fuel pump was replaced at Royal Enfield company store OMR couple of year back on 07/07/2021 as i had fuel leakage. I have had a complaint last year again - that by bike was not starting either electric or by kick. I towed bike to OMR service center and they diagnosed for 2 days finally found again fuel pump is faulty.
I have raised a concern with service manager why it is getting faulty within a year and they replaced it with free of cost.

Now again they are reporting same problema.

What is the quality of the pump, why it is getting damaged with in a year?

When i booked the vehicle they promised delivery time of 15 days when asked for an update staff behaved very rudely and i told them to refund booking amount i am yet to get response.

Dear sir/madam
I am RITHICK from tharamangalam.i have been taken royal enfield on 30.09.2023 at four road chamundi enfield showroom.before the delivery date I have been went to company on 27.09.2023 and said my guider Rishi to make my vehicle temporary registration for getting fancy number though I said during the delivery day the guider said I have made ur vehicle permanent registration. I said him no to do he did and he said he will make temporary after the delivery and it's been 8 days after delivery he didn't do that and he is speaking much rude to me and saying me to go for registration and I have went to company for complaint regarding it and they have said they will do favour but still no favour the company did so kindly do some measures for me and give some warning to the guider rishi my contact number:[protected]

Dear sir/madam
I am RITHICK from tharamangalam.i have been taken royal enfield on 30.09.2023 at four road chamundi enfield showroom.before the delivery date I have been went to company on 27.09.2023 and said my guider Rishi to make my vehicle temporary registration for getting fancy number though I said during the delivery day the guider said I have made ur vehicle permanent registration. I said him no to do he did and he said he will make temporary after the delivery and it's been 8 days after delivery he didn't do that and he is speaking much rude to me and saying me to go for registration and I have went to company for complaint regarding it and they have said they will do favour but still no favour the company did so kindly do some measures for me and give some warning to the guider rishi

Dear sir,
I have purchased meteor stallor bullet from your showroom from Hare Madhav royal Enfield dealer in Miraj on 01.07.2021. Ref my vehicle no no MH10DR6399 vehicle running is 11000 and odd.
Till date I have did all the services in time. When today I shown my motorcycle to your dealer for noise at rear side. .they said chain of your motor cycle is needs to replaceed. And chain has no warranty. Further he said life of the chain is 11000 to 12000 km highest.
I don't under stand royal Enfield is build such strong platform then in such low km how the chain needs to be replaced.
I have requested to the warranty of the chain but your dealer is refused to replace the said in the warranty.
such low running with regular periodic maintenance and as the motor cycle is in warranty period why should I pay the chain cost.
Kindly requested you to inform your dealer to replace under warranty.

Regards

Subhash Udgave.
[protected]

I purchased new bullet with new bumber to bumber innsurence with NoClaim bonus 0%. in calicut Farock Luha Automotive showroom. but that byke is accidented in another district (Alapuzha) . In alapuzha service center no option for claim my vehicle with No claim bonus 0%. they are only focusing thethird party commision amount. No customer satisfation

The Hunter 350 Model claims a mileage of 36.2 kmpl whereas with my recent purchase I have consistently observed < 20 kmpl. A detailed evidence has been submitted to the service center that showcases the screenshots of the odometer for two different trials.

Vehicle Purchased from == jayshree Automotives, Himayathnagar

Serviced at == Jayshree Automotives Service Center, Domalguda.

Dear concer i have booked a vehicle in name of R.Kalaiyarasan, meteor 350, on 28th aug 2023, my booking I'd is not matching with the name and vehicle I have tried calling RE customer care but no proper response.

Kalaiyarasan
[protected]
rkalaiyarasan.[protected]@gmail.com
[protected]@yahoo.co.in

I have left my vehicle to service. Because of rear shock absorber problems before 3 month I got a same problem now. I had a rear shock absorber warranty, so it has been changed. But now there is a problem for rear shock absorber . They were not responding properly . I have warranty till 2026 but they are not ready to solve my problem.

I change Rear Caliper Assy - ABS before 2 days ago, but today Again I face same problem, My bullet 350 rear tyre jammed at flyover, Reliance Motors Service Jammu, Supplier GSTIN 01AATPR4491D1ZK, In this month I visit more than 5 times. They have only one motive xchange spairs parts of bullets, But didn't find particular fault in bike, I suffer from last 02 months.

I bought classic 350 and i had problem with petrol lock/ air lock. When i riding the bike, it suddenly engine gets off even i have petrol in tank. And only gets started when i open a tank lock and return to main mode.

While riding the bike in main fuel state, engine will get switch off after some distance. No problem in reserve state.

And this could lead to a major accident because all of a sudden it stops. I even went to the service center they told me not to make a full tank fuel, so i always fill 2 liters of petrol. But still the again the bike stopped. This bike has a major issue. Please kindly solve my problem.

I had to experience this today itself (11/08/2023) because these people are so corrupt.
In the afternoon by 1 pm I visited the royal Enfield showroom-jai guru motors pvt ltd katihar I selected the model of the royal enfield classic 350 stealth black colour they asked us to come after an hour and asked my contact number then called me to come by 5:40pm by calling me by this number [protected], when I asked him whether I will receive bike today or not on this he said he will provide the bike today itself. in the evening when we reached there they said they can provide us with the model today itself if we pay them 10000/- extra and the amount 10000 wont be added anywhere in the bill when we told them that we have no extra money they said than wait for 4 or 5 days . I went there with the amount that was sufficient to make the purchase but because of the lack of 10000 I couldnt make the purchase today.

Dear team,

From the beginning itself I have been faced with so many issues with my recently purchased RE Hunter350. Like milage drop and heating issues. As advised, address the same on the third service.

After 3rd service within a few months I got a failure in the chain and it's getting worse and makes lots of noise. I consulted with my mechanic and he advised me that the chain has to be replaced.

I was wondering if RE quality is too wost. Since its a newly bought motorcycle getting this kind of complaint. It's a serious issue to think about its life and quality assurance. So I need a proper justification, otherwise I will expose to others about this kind of issue not to be faced by other users.

I attached the last service bills which were done by your authority. Need a justification of my case about my issue. I'm definitely not going to spend money to change these parts with this kind of disability nor fail to perform within a short time as bad quality assurance.

ID :CAS[protected]L6K6B0
I request a senior specialist from RE to look into this.

Name : Goutham
Mob no : [protected]
Vehicle No : TN 19 AT 4333