Royal Enfield Complaints & Reviews

Your dealer mangal motors pvt. Ltd taking charges of rs 150 for number plate frame to the new customers and it have there advertisement printed. Attaching pictures of it where clearly mentioned name of the dealer and contact details and according to consumer act customer will not pay anything if any subject having advertisement details. So please look into this.

Royal Enfield dealer named Mangal motors pvt. Ltd. Taking rs 150 for number plate frame to the new bike customers. In this frame dealers complete name and contact details are printed, total they doing advertisement and for this they taking charges to the new customers.

Hi,
Have done online registration of my Royal enfield himalayan 411cc with chasis number, upon completion of online registration have found colour of bike displayed on portal is Mirage Silver than granite Black. I have registered complaint with the Customer care they have registered it and closed as they have fixed it it still remains the same where its mirage silver rather Granite Black. Not sure if this is for all customers looks the same different than the one mentioned in registration certificate.

It's a backend issue to be fixed, which they are closing as fixed but its still appearing as Mirage silver.

ThankYou,
BhanuPrasad YB.

I have booked Royal Enfield hunter 350 on October 15 in Brahmi motors, Koteshwara which is in Udupi district kundapura taluk of Karnataka and their promises delivery was within 20 days and max 30 days. I have waited for 30 days and when I contacted them the executive said they are not even clear when they can deliver. Very disappointed with the services where even the executives are clueless

My Royal Enfield classic 350's battery was damaged from 20-25 days it is in warranty and i complaint it on showroom but the staff is not answering me probably

Sir my name murugan I am booking Royal Enfield fire ball bike I pay the amount RS:45736 my family hospital issue problem I cancelled bike with 10 day reffend my amount in my account I submitted the my bank book but not reffend my amount please support me sir

I facing lots of problems in bike taken the vehicle three time to the service centre they say the problems have been resolved but after 2 days the same problems starts this is pathetic service provided by royalenfield its not 2 months and so much issues i m facing i m going to burn my vehicle in front of showroom verry much irritated with the vehicle suspension noise sounds from engine please replace my vehicle and give i will be going to post in twitter about this pathetic service and problems which i m facing last time also they have replace the handle of the other vehicle they say they don’t have any parts available the rusted parts are still not change the handle noise lots of problems are there . I have given vehicle for servicing just two days back it was running good but again the noise has been started i m very much irritated.

Hello,

I booked ' HUNTER 350 DAPPER WHITE' on 11/9/2022 from Royal Enfield, Acclaim motors,
Bellary road, Yelhanka, Bangalore-560064
The Salesman and manager assured the expected delivery of the bike within 45 days. However, they failed to do so. Now they are not even giving a clear picture of the delivery date. They even encouraged me to cancel my booking when I asked them about the same. They given the assurance of model change also but now they denying. The response from the Sales team of RE is hurting. So I would expect a gentlemanly reply and compensation from your customer care team. And please do give a clear idea about the expected delivery date of my bike. Please find the attached booking receipt voucher.

Thank you

My helmet was stolen from the service center. I spoke with the service manager and he couldn't help me with anything. I told him to check the cameras but the cameras don't work. I was helped with nothing and my experience to the royal enfield customer assistance is worst.

My new Royal Enfield Meteor-350 (KL03-AG-XXXX) met with a minor accident and its headlight and speedometer got damaged, I approached Royal Enfield Showroom - Yamuna Agencies, No 158/6 Peringanad, Adoor, Kerala 691523, India on October 17, 2022 and still they couldn’t address the issue properly. I never experience such an irresponsible customer service ever in life, waited for a week to get clearance from insurance agency, again waiting such a long time to get the parts for replacement, estimated time by showroom is one month. I never expect this kind of a misbehavior and disgusting negligence from a premium brand like Royal Enfield, means for minor part change, I have to keep my vehicle out of service for more than a month, still they are not assuring the date. I owned several vehicles and for the first time I experienced to pay the amount directly to service center, and as per Royal Enfield Showroom - Yamuna Agencies insurance amount will credit to my account; for other vehicle brands, the insurance amount is dealing by the service center and for the customer the insurance claimed service shall be cashless.

I bring your attention to the issue and requesting to resolve at the earliest as it is already delayed from your end, expressing my deep despair to the customer service providing from your end.

Hi Team,

I am getting engine noise on my 1 year old Himalayan bike, 15 Days before I gave it for service still now I didn't get any update. Kindly please resolve my issue earlier.

Service Center: Royal Enfield Service Center - Chamundi Enfield
Address: Chamundi Enfield, No 207, Chamundi Shopping Complex, 4th St, Roads, Salem, Tamil Nadu 636007
Bike No: TN90H3321

Royal Enfield Continental GT650 is my bike. I Bought my GT650 on 28th of august 2021.

[ Incident - 1 ]

It's been 2 years, 1 month and 22 days so far. on 28th august 2021 I got delivered My new Continental GT 650 in Bangalore CVS motors Kalyan Nagar, On delivery I started noticing small rusted part on the handle bar As well as silencer, Later in 2021 August 30 after 2 days of delivery there was issue with my...

Rust on my bike as its only 3 month old and the bike has issue in gear shifting since day 3 but the service provider was waiting for the first service and it was done though but never splved my issue and the tunning is also not done before the gave me the bike its a shame

Dear Sir/madam,

I just got my first service og my meteor, and I've seen countless videos on the service and how it should be done, but this center in Pattaya, the mechanic drained the oil, out a new dry oil filter in the bike, added 2, 2 liter of oil and started up, checked for leaks and was done..

No checking the oil level, when asked if it was not only 1, 7 - 1, 9 liter me just say no it's for the filter.

Now driving, idling, off, hot or cold my oil level of above max and they refuse to take out some oil as it's clearly overfilled.

I know it's under warranty but still I would like the bike to be good not repaired..

I hope that you can educate the mechanics better in Thailand so the follow your procedure and do the service correctly.

Best regards,

Michael

Was given to change the tank of my bike, in which the showroom said that it will take 15 days, now the showroom people are talking about 1 month, the service of the showroom and the behavior of the employee of the vehicle is very bad.

I visited KPM Motors Service CENTER Udaipur Rajasthan today after taking a prior appointment yesterday morning and the staff was having a very long management meeting and was told to wait outside the workshop. The appointment was 09:30-10:00hrs. After they wind up with their meeting, the first inspection started something around 10:20hrs and the supervisor and me were exchanging conversations and the floor manager jumped out of nowhere and started saying pointless things with utter unprofessionalism and attitude which has made no sense because when you don't ### know something and yet arguing about it and yet not accepting he's wrong. Well, unprofessional because, this probably pissed him off and all the vehicles that came after me got a place on the rack for service and my bike (with a prior appointment, reached on time) was still parked outside. At 12:00hrs i decided, rather than losing my patience and temperament, it's better to take the vehicle to some other workshop rather than this ### crappy workshop.

I don't wonder why everyone come here and starts shouting at the staff with the problems they are encountering after service. They literally deserve this.

I really want to know from Royal Enfield whether after making someone your representative, have you ever had checked upon the centres whether they are fulfilling their responsibility of an authorised service centre or doing jack ### job of a road side mechanic??

I would anticipate a reply to this query on either the email or handheld or address as asked in below tabs or, I'll have to further escalate the issue to higher authorities or on consumer FORUM.

Sir,
I brought my royal Enfield Electra Es-x from kaizen motors vytila Kerala 2 years and 10 months ago...From last few months onwards it's carbourator showing stucking issue
.I had complainted and brought to service immediately but they said that they have no stock of bs4 carburator now.So i waited since 2 months ..every time when I call them they say that spare is not available...on last day I enquired over phone and they...

Hi,

I booked ' HUNTER 350 DAPPER GREY' on 3/9/2022 from Royal Enfield, St Marys Thiruvalla(Kerala). The Salesman and manager assured the expected delivery of the bike within 20 days. However, they failed to do so. Now they are not even giving a clear picture of the delivery date. They even encouraged me to cancel my booking when I asked them about the same. We are not new to the RE Family as I am still keeping my grandfather's 1984 deluxe as good as new. That was the reason why we blindly choose RE again without any doubt. The response from the Sales team of RE is hurting. So I would expect a gentlemanly reply and compensation from your customer care team. And please do give a clear idea about the expected delivery date of my bike. Please find the attached booking receipt voucher.

Thank you

Hi i have done my bike service at erukancheri AKG motors i have changed my bike clutch wire but it is not at all come for one month now it is damaged while driving it cautious accident. Royal Enfield is such big trusted brand but u guys are so lethargic in customer safety now i came for same service centre they not even listen what o am saying and taking too much time to change and now i paid again for labour and wire cost is this faire?...

I have booked a bike on july 23, 2022 and on the promise of the dealer that the bike would be delivered in 7 to 10 days i paid the booking amount after the payment there was no response from the dealer and neither from the company about delivery i waited for a month and all i got lies from the dealer and the company itself i sent countless mails and there was never a proper resolution still the company is shamelessly ignoring my mails and providing no proper reason for delay
Kindly help. I hope my complaint would reached to company’s top management