Royal Enfield Complaints & Reviews

My new Royal Enfield Meteor-350 (KL03-AG-XXXX) met with a minor accident and its headlight and speedometer got damaged, I approached Royal Enfield Showroom - Yamuna Agencies, No 158/6 Peringanad, Adoor, Kerala 691523, India on October 17, 2022 and still they couldn’t address the issue properly. I never experience such an irresponsible customer service ever in life, waited for a week to get clearance from insurance agency, again waiting such a long time to get the parts for replacement, estimated time by showroom is one month. I never expect this kind of a misbehavior and disgusting negligence from a premium brand like Royal Enfield, means for minor part change, I have to keep my vehicle out of service for more than a month, still they are not assuring the date. I owned several vehicles and for the first time I experienced to pay the amount directly to service center, and as per Royal Enfield Showroom - Yamuna Agencies insurance amount will credit to my account; for other vehicle brands, the insurance amount is dealing by the service center and for the customer the insurance claimed service shall be cashless.

I bring your attention to the issue and requesting to resolve at the earliest as it is already delayed from your end, expressing my deep despair to the customer service providing from your end.

Hi Team,

I am getting engine noise on my 1 year old Himalayan bike, 15 Days before I gave it for service still now I didn't get any update. Kindly please resolve my issue earlier.

Service Center: Royal Enfield Service Center - Chamundi Enfield
Address: Chamundi Enfield, No 207, Chamundi Shopping Complex, 4th St, Roads, Salem, Tamil Nadu 636007
Bike No: TN90H3321

Royal Enfield Continental GT650 is my bike. I Bought my GT650 on 28th of august 2021.

[ Incident - 1 ]

It's been 2 years, 1 month and 22 days so far. on 28th august 2021 I got delivered My new Continental GT 650 in Bangalore CVS motors Kalyan Nagar, On delivery I started noticing small rusted part on the handle bar As well as silencer, Later in 2021 August 30 after 2 days of delivery there was issue with my...

Rust on my bike as its only 3 month old and the bike has issue in gear shifting since day 3 but the service provider was waiting for the first service and it was done though but never splved my issue and the tunning is also not done before the gave me the bike its a shame

Dear Sir/madam,

I just got my first service og my meteor, and I've seen countless videos on the service and how it should be done, but this center in Pattaya, the mechanic drained the oil, out a new dry oil filter in the bike, added 2, 2 liter of oil and started up, checked for leaks and was done..

No checking the oil level, when asked if it was not only 1, 7 - 1, 9 liter me just say no it's for the filter.

Now driving, idling, off, hot or cold my oil level of above max and they refuse to take out some oil as it's clearly overfilled.

I know it's under warranty but still I would like the bike to be good not repaired..

I hope that you can educate the mechanics better in Thailand so the follow your procedure and do the service correctly.

Best regards,

Michael

Was given to change the tank of my bike, in which the showroom said that it will take 15 days, now the showroom people are talking about 1 month, the service of the showroom and the behavior of the employee of the vehicle is very bad.

I visited KPM Motors Service CENTER Udaipur Rajasthan today after taking a prior appointment yesterday morning and the staff was having a very long management meeting and was told to wait outside the workshop. The appointment was 09:30-10:00hrs. After they wind up with their meeting, the first inspection started something around 10:20hrs and the supervisor and me were exchanging conversations and the floor manager jumped out of nowhere and started saying pointless things with utter unprofessionalism and attitude which has made no sense because when you don't ### know something and yet arguing about it and yet not accepting he's wrong. Well, unprofessional because, this probably pissed him off and all the vehicles that came after me got a place on the rack for service and my bike (with a prior appointment, reached on time) was still parked outside. At 12:00hrs i decided, rather than losing my patience and temperament, it's better to take the vehicle to some other workshop rather than this ### crappy workshop.

I don't wonder why everyone come here and starts shouting at the staff with the problems they are encountering after service. They literally deserve this.

I really want to know from Royal Enfield whether after making someone your representative, have you ever had checked upon the centres whether they are fulfilling their responsibility of an authorised service centre or doing jack ### job of a road side mechanic??

I would anticipate a reply to this query on either the email or handheld or address as asked in below tabs or, I'll have to further escalate the issue to higher authorities or on consumer FORUM.

Sir,
I brought my royal Enfield Electra Es-x from kaizen motors vytila Kerala 2 years and 10 months ago...From last few months onwards it's carbourator showing stucking issue
.I had complainted and brought to service immediately but they said that they have no stock of bs4 carburator now.So i waited since 2 months ..every time when I call them they say that spare is not available...on last day I enquired over phone and they...

Hi,

I booked ' HUNTER 350 DAPPER GREY' on 3/9/2022 from Royal Enfield, St Marys Thiruvalla(Kerala). The Salesman and manager assured the expected delivery of the bike within 20 days. However, they failed to do so. Now they are not even giving a clear picture of the delivery date. They even encouraged me to cancel my booking when I asked them about the same. We are not new to the RE Family as I am still keeping my grandfather's 1984 deluxe as good as new. That was the reason why we blindly choose RE again without any doubt. The response from the Sales team of RE is hurting. So I would expect a gentlemanly reply and compensation from your customer care team. And please do give a clear idea about the expected delivery date of my bike. Please find the attached booking receipt voucher.

Thank you

Hi i have done my bike service at erukancheri AKG motors i have changed my bike clutch wire but it is not at all come for one month now it is damaged while driving it cautious accident. Royal Enfield is such big trusted brand but u guys are so lethargic in customer safety now i came for same service centre they not even listen what o am saying and taking too much time to change and now i paid again for labour and wire cost is this faire?...

I have booked a bike on july 23, 2022 and on the promise of the dealer that the bike would be delivered in 7 to 10 days i paid the booking amount after the payment there was no response from the dealer and neither from the company about delivery i waited for a month and all i got lies from the dealer and the company itself i sent countless mails and there was never a proper resolution still the company is shamelessly ignoring my mails and providing no proper reason for delay
Kindly help. I hope my complaint would reached to company’s top management

Dear Respected Sir/Madam
Myself SACHIN DUBEY I have purchased Royal Enfield Clasic 350 BS6 Model on 24 Nov 2021 from S R MOTORS ULHASNAGAR after few months my bike colour have been started damaging .I am attaching few pictures of my bike pls go through it and do the needful.

Hai this is shanmukha .i am visiting my near by service station of ROYAL ENFIELD they are not responding at al. they are postponing my sevice by saying come tomorrow repeatedly .for how long should i wait for my bike service

I have a bike thunderbird 350x with number MH 03 DB 6195.

Have done servicing of my bike and paid 19000 rs. It’s almost a month and still i have not received my invoice copy on my name. Being a consumer, i have all the rights to ask for invoice otherwise i need my money back.

I went to the service center of Royal Enfield to get my motorcycle repaired, And service center neither talk nor give good service
Its been more than a month but till now i have not got any help...

I purchased a Royal Enfield Airfly crash guard for almost INR 3800, My bike just fell down at very less speed, it was broken, the company provides a warranty on manufacturing defects but not mentioned about constraints and quality measures of the crash guard, not just me many of the customers are facing same broken crash guard issues, because the clamp which was used in crash guard is of the low-quality clamp, I requested for warranty but without examining the quality of the clamp they are rejecting the request.

Don't buy these kinds of low-quality products from Royal Enfield.

Dear Sale / Service Managers,

I would like to bring one important thing into your notice that, i have baught a Royal Enfield standard vehicle in the month of June from Manmohan Auto station. Unfortunately due to heavy rain in month of aug it got spoil. I visited the manmohan service station paied 4300 inr to resolve the issue. Since that day engine is releasing engine oil due to mistake while re assembling the parts.

Again i visited after couple of days since observing the issue. I explained them everything, payed them the money again. I came back home.

I saw it again engine is still releasing engine oil.

Now my few questions to the higher management :-

It was my dream to own a standerd Royal. For a person who is from middle class it's a big amt 1.70 lakhs that we pay, which is okay.
Is your product really that week that it can't be repaired. ?? Or you have deployed people in service who are not skilled enough to treat such issues. ???

Your product is giving complaints so frequently is in your notice.????

I paid for first service ...hope everyone does.
I paid second time, when issues came to seen.
Second service is not done yet.

Really it's Roal ...

Pls some one from higher management call me, i don't have to argue with people from manmohan singh station. I guess they only worth / know ..how to do first service.

Devender
[protected]
[protected]@gmail.com

Rear disk burnout due to rear disk carbon pads are missing
They missing since bike purchased, complaint raise before 2 months but no solution

I have royal enfield desert storm 500 (2015 model). it usually cost me[protected] per service and till now its never been repaired from outside, I have completed 21000 km and since 5-7000 I have never experienced smooth ride ever. even time of service, at service station every time something or the other is changed. but the basic problem remains unsolved, if bike worth rupees 2 lakh has to do this thing, then its a shame on such a reputed company,

I am Purchased Royal Enfield Classic Novenber 2020 from Royal enfield Showroom Pathankot, Punjab . Our Bike's Engine produced unwaneted Sound . Tik TIK Sound is Produced from ebgine .