Royal Enfield Complaints & Reviews

Bike Reg no WB90H3470 purchased from VM automobiles Ground Floor, NH12, Purbalalpur, Chakdaha, West Bengal 741222 on 30th December 2021.

In 3 months below major issues had happened
1. Suspension sound
2. From handle sound major
3. Ignition was getting off now and then while riding.
Now
1. Rear break plate broke and
2. Paint has started coming out of it.

This clearly shows that I have been give an old bike refurbished or defective bike.

I need refund or replacement of my bike with a new one.

M reachable on [protected]

I have Royal Enfield 350 BS6 and there is some issue with ABS as it randomly start blinking on and breaks stops working . i have sawed it to royal enfields authorize service center and they have kept it from few days and they don't have any solution for it .
this is the service center address,
SR Motors (A Unit of Riya Motors Pvt Ltd)
Address: Shop No 538/6, Harmoney Arcade, Pimpalghar, Kalyan Bhiwandi Road, Bhiwandi Thane, Maharashtra, India
Email:srmotors.[protected]@dealer.royalenfield.com
Mobile:[protected]

Booking was done at RE, Jeypore, Odisha, Bullet 350 on July 25 2022 but because of delay in delivery I thought of cancelling my booking. So I went through the procedure and submitted the cancellation OTP on 18 and 28th of August. Still my cancellation request has not been accepted. Hoping to hear from you soon.

Hi, You have requested for a Cancellation against your Royal Enfield Booking ID BKG005213FG0****. Please share your code 2095 to our representative to proceed further. Royal Enfield

Hello,
My bike purchased on July 2022 and missing problem after 1 month, and I am going on service center on okhla and not are resolved in problem and manager are misbehaviour by on that why are not good look so are not good on service center this is a poor work. Bike are so heating problem and missing. You are situation will be danger and bike owner are injured you will be responsible by ceo. Please I will request to you resolved this problem and not resolved this problem and change this bike, my bike no:- DL3SFD0728 My Contact No:- [protected]
#Regards Amit Sharma Owner on Bike

My royal enfild himalayan bike has completely different sound compared to other himalayan bike. I visited the royal enfid showroom and the mechanic told that frequency need to be reduced to get the normal sound of the himalayan.I did not change any exhaust. They directly told that there is no change in sound without checking the defect.The warenty is there, I need my bike in good condition not the defective one .

I left my bike for service here staff are very rude there are not advisors gundas

Purchased interceptor July 2022 in oxina motors trichy tamilnau, I finish 500 km service 1000 km crossing my bike running block issue is started 03/09/2022 Time I visit service centre and check and

I want to bring it to your notice that service centre’s are charging unnecessary charge and when we end up asking them what has been done. They mention nothing and that’s a wrong bill and many more insistence

Dear Sir/Madam,
Please find below the complaint i have raised to Royal Enfield but they did not respond & closed my complaint without any resolution.

complaint ID CAS[protected]F1N8P6

Dear Eicher Team,

On 1 may 2022 during return to home from Office my bike Thunder Bird 350 got Break Down on the road suddenly, I tried to start but self-start button stopped working and I tried to kick...

I have some problem in my bullet I went to the showroom everytime they tell new problem in bullet still i service my bullet on time. Service staff is not cooperative and services manager is not responding properly
Please see the matter and help me.waiting for your response
Thanks

I have bought a Royal Enfield Classic 350 Orange ember on March 20, 2021 at Eagle Motors, Gobichettipalayam, Erode, Tamil Nadu, India. The very first day I got a problem in my rear tyre. The company people told, we are not responsible for this and they told that there is no warranty for tyres. The next day after buying this vehicle, I changed a new tyre with my own expenses. From that time I have an air leakage problem in the rear tyre. I'm informing the service people about that, but they are telling that there is no problem. Even though I'm facing the same issue. For this problem I have been visited the service station for almost 12 times. Yet the problem is not solved. I'm facing a poor service there. I bought a new vehicle from the company, So, I request them to change the alloy along with the tyre.

Hi, I am Dilip Kumar Patlolla,

Below is the complaint against Royal Enfield India for not refunding my money.

I made my booking of Royal Enfield Interceptor 650 Baker Express on September 9th, 2021 paid an amount of 10000 Rs, at Royal Enfield Go Green Motors, Ramchandra Puram, Hyderabad.
The booking ID is: BKG005189DE00156
Salesperson name: HANUMANTH RAO.

As the motorcycle delivery is getting delayed I have canceled the booking on Jan 5th, 2022.

Since that day I have been following up on my refund amount by visiting the showroom and the SalesPerson was rude to me and said that "the system got hanged since the day of your cancellation" and dropped a number of emails to the Royal Enfield support. till date I have not received any of my money, when contacted customer care they said that "we are looking into the issue, it has been escalated, concerned person is on leave. blah blah., .. " they have given all the reasons they can but they couldn't resolve the issue.

The motorcycle advance booking document and Cancellation receipt have been attached to the complaint.

I also have a complete Email thread with a number of emails.

As I have lost patience and contacted the Consumer complaints. hoping that I get my hard-earned money back.

Thanks and Regards,
Dilip Kumar Patlolla

The dealer sold me a package of 2999/- to which they said it is valid for 4 services. First when i went to them after appointment they said it will take time as they have pending services and those who didn’t have the appointments.
2. They said i dont have active package. Which was cleared after half an hour.
3. They said my first service is lapsed because it needs to done within 1 month of package which i was never informed neither I received any call from them.
4. My kms reading were wrongly entered.
5. They said service cannot take place today as they need to get the issue fixed from the company.
6. I ran different departments and even after 2 hours no resolution provided.
7. All the customers were frustrated from them.

I brought my bike on 18-11-19 from SD royal tinsukia with the leg guard. The bike is registered on my name Mukesh Kakoti. On 20-08-22 i came to know that my leg guard has been broken itself i dont even use this bike Regularly i havent even completed much km in this bike when i was riding the bike the leg guard broke itself there is no accident. I have many issues with this bike and there service centre last year when i was riding my bike my brake pipe suddenly stopped working thanks to other front brake i stopped the bike on time when i complained about it through call they said they will replaced it when i visited the SD royal service centre they refused to changed my brakes and started arguing with me badly they said its because of manufacturing issue and when i said i need it they told me to bring them the brake pipe they doesnt have it and i have to pay for it after that one of there man took the money and brought it from another shop which is located near the showroom it cost me around 1900 i have many issues with this bike and there service centre even after my all servicing the bike doesnt felt like the serviced bike thats the sole reason i dont ride this bike often
Here i'm sending some photograph related to the reciept and my leg guard

Regards
Mukesh kakoti
Contact number - [protected]
Email - [protected]@gmail.com

A week ago my vehicle noticed a petrol overflow problem. I took an appointment from RE service center Kaizen Motors Vytyla to get it fixed and I got today's appointment on 25/08/2022. Visited the service center and discussed the problem with a service engineer named Harikrishnan. I specifically mentioned that the petrol overflow was the only complaint and should be fixed permanently. They called me and gave me an update in the afternoon as...

I have purchased ROYAL ENFIELD CLASSIC 350 REBORN GUNMETAL GREY
After running only 2600km I found that my rear disk plate gets damaged due to the disk pad issue.
Now I check my bikes disk plate thoroughly I found that their is no disk pads given by the company so the Mattel to Mattel contact of disk plate and disk pads damage the disk plate.

I buy new vehicle. But this painting prblm full damage. Fual tank also damage. Rto also no apply. My bike buy two month finish

. I have purchased royal enfield classic 350, BS6 in the year of 2020 June, and iam facing lot of service issues from the SVR MOTORS kompally. Iam facing Lot of breakdowns forbthis bike and 1 week ago only I have repaired and they have charged 12k bill for the repair and now again iam facing chain problem and now they are asking 3k for repair.

I had paid sip but nav not allocated. Its 2 month passed but refund not issued by grow.
I mail many times but not got satisfactory reply.

I have not received RC book for my bike. dealer said it will come to me by post but still haven't received it. Dealer is not ready to provide any tracking number nor any slip against which I can enquire about.