RoyalOak Furniture Complaints & Reviews

This company is the worst company in terms of service and clarity.

Note for prospective buyers - Do not buy anything from them

I am literally begging them to send a technician. No care for the customers time. We pay the money and we are begging them. Its a shame....

First have to send multiple emails in regards to the item delivery.

Now, have to keep requesting a slot for technician to fit the item.

What kind of customer service is this, where the customer needs to keep constantly requesting information.

future prospective buyers - please note these tickets...

18th November i have purchased product and 20th its delivered. Sunday 21st i got call from technician for installation and i have denied it as was not available. From Monday i am calling Royaloak Electronic city shop but no one called back or came for installation...

Fake commitment pathetic...

This is the second complaint... I have been following up for last 3months on this... I just keep getting calls with a new date to change the mismatched chair... And the issue is still not fixed... Pathetic service......

Company is non responsive...

Complaint id - 83077...

The sofa was dupped and damaged...

We have purchased dining table set 6 seater from royal oak on 5th september, which was delivered on 12th oct .

now within a month it was noticed that one of the chair's back rest has started bending.

As the product is on warranty . kindly replace the chair with new one . because no product damages within a month...

Sir

Iam very happy to inform you that I received my order for the above on 1/11 for which i had made my payment vide Phone Pe SBI UTR No.[protected] for Rs 8990.

Seeing the quality of the product and your after sale activities like immediate assembling of the same prompted me to place second order of the above to give to my daughter and accordingly I sent Rs 8990/- on 5.11.2021 via, Phone Pe UCO bank UTR No,...

I placed an online order on Nov 7 in their online store. The delivery was supposed to take place on Nov 19. Till now there is no communication on the status.
1) They wont provide any shipment tracking ID. So you can't track your order.
2) Worst customer care service. Never return your call or Executive busy tone.

Order #ROY00132088...

Your website does not show any update. Where the item is? How many days pending.

Its like a blackhole. We give our money and hope we will get something.

Is that business? Real Shame. Message for owner - Hope you order something one day and its urgent for you, but no one gives you a response. Shall see how it feels. What goes around Comes around Mr. Royal Oak Owner....

Ordered on 10 November 2021. Been 7 days already. No update in System.

Really surprised on the working of this company.

Possibly no one even cares about these complaints anymore. Previously someone named Deepa from their team responded now even that has stopped.

Their offline store mentioned the item is available, upon booking next day the item is no longer available. It is strange how they function....

Order #ROY00131936 supposed to be delivered on 15th nov and till now neither they bothered to deliver the item nor bothered to provide an update. Customer care is absolutely rubbish. Seems like a fraud company....

Ordered bed from royal oak in 23rd oct and it been 24 days but still no update from royal oak. Customer care is not answering the calls....

I am amazed at how this company functions.

Its like you order an item and then pray to god that it reaches you.

They have these offline stores which say something and then online the story is entirely different.

Till now there is no update on the website, No customer support number is available to check the status. Like really this is my last purchase with this company. Unfortunately have paid...

I am mr Pratik bhatt from mira road pin code 401107 I ah e visited one of your branch in location mira road I have selected the Turkish Italian fabric sofa the cost was Rs70000 and they are giving 20 % discount at diwali time but due to some reason I am available on that time but yesterday one of the employee name Mahesh he called and also message me that sir the sofa which you were looking was in 40 % discount that Turkish Italian fabric...

This is my second order, my first order came somewhat in time and hence that motivated me for purchasing a second time. But this time no regular status updates are being provided in regards to whether the item has been shipped or is in progress.

Royal Oak really needs to up their game in regards to providing status updates.

Order number - 618c077b97ee2...

As per the discussion at Royal Oak furniture store, the store person had told me that the item is available in stock and I could order online.

This is not exactly a complaint but a request for expediting the order -

#ROY00132744

Requesting the Royal Oaks team to check all warehouses as the store member had said that the item is available in their warehouse....

Item got delivered but now have to beg the technician to come to fix.

As if it is our responsibility to keep requesting for assembly.

Very bad service by Royal Oak, possibly my last purchase.

ROY - #ROY00132503...