RoyalOak Furniture Complaints & Reviews

We purchased office chair on 12-Oct having invoice number SI[protected] and order number SO[protected].
The chair package was delivered on 14th Oct and they asked me that installation team will come in evening and will install it but nobody came.
We waited for next day also but nobody came. Finally the installation team came on 16th oct and they found that main part of the chair (base) is missing. Then they told that they...

Ordered two months ago. No response yet. No-one Anders customer care. Pathetic service. Unable to cancel as well....

I had ordered one recliner chair two months back and till now it's not delivered. I have sent 10+ mails. No valid response. Customer care no one is picking the call. Unable to cancel the order as well. Need an urgent action on the same...

I've ordered a sofa, the payment was successful, I even got an acknowledgement from CCAvenue (payment processor), but it is not reflected in royal oak website.

Order details:
Order Number: ROY00129959
Ordered Item: Royaloak Carloss Five Seater Interchangeable L Shape Sofa Set in Grey

Payment details (as seen in acknowledgement sent by CCAvenue):
Order No: 61695ca307c4f
CCAvenue Reference:...

We have purchased Boston American fabric sofa observing foam coining out of sofa more n more day by day
Order No.---SQ[protected]
Phone no.--[protected]...

Even after 3 months, they are not delivering the product. Not picking up our calls. And are not processing the refund.
Be aware and don't buy from this brand....

Order Number- ROY00128298

Date of Incident - 11-Oct 2021
Description-

Bought Sofa cum bed and while installation found, back rest was missing, leg was missing and pillow color was not matching with Sofa. There were mud stains over the sofa ....

If I have a problem with a product I purchased, they do not provide an escalation matrix to escalate the matter. Customer service is pathetic...

Hi, I bought office chair two months back, now able to see the one of the part was broken in downside of the chair...

Dispatched damaged product .following up since 6 months no response .Forced me to close the ticket by indian consumer executive carrying mobile number [protected] but not lifting phone and not responding in watts up.please do mot misguide and resolve issue on priority....

Order #ROY00109692

I bought this item just 2 months back in the month of July and the chair is broken within 2 months . Royal oak technician took the broken chair after one month of complain and now no one from the royal oak team is picking my call for the replacement. I really regret buying something from royal oak.

This is a fraud as none of them are replying over email or responding to the calls....

I purchased Queen size Audi bed online in royaloak Bangalore. It got damaged with in 3 months. I lodged a complaint for repairing it 10 days before. But nobody has responded, and very poor customer support, nobody is responsible for customer support, they way they treat customers it is very bad. we do not know how to contact as nobody is responsible.

I have been waiting for their support to fix the issue or replacement. br...

Last Month I had bought 1 Queen size bed, 1 three door wardrobe, 1 two door wardrobe, 1 TV unit from Royal Oak Store Turbhe, every thing delivered In time except the two door wardrobe which was out stock strangely

Every time I called for the same I was convinced by Mr. arun (Turbhe Store) by saying that the unit will be delivered next week with same day installation. Finally I got the delivery yesterday but still I am waiting...

The delivery service is very slow
Poor response and tracking
Ordered person will have no clue where the product is and total nightmare following
They really need to improve in service...

This company is fraud. Don't believe them and fall in trap. After booking just forget your money and product. They don't deliver, don't pick up call even after calling 100 times....

There is still no installation done even after 2 days. Worst part is your customer care is useless. They have no idea what is happening for any order. They may disconnect call in between if they cannot answer. The technicians will call you once in a day and then will never pickup your call. Literally the worst service...

We purchased 3+2 sofa. After 10 days they delivered one piece (2 seater) and then after 15 days they delivered a damaged 3 seater with patched and stitches in many places. Calling the store, we get apathetic response and no resolution. They keep passing the responsibility to another staff. We need refund or a fresh QC passed sofa....

I bought Shoe Rack in Velachery Branch within 5 months shoe rack's one side door heel was broken. i'm not complaining here i tried my best to replace the heel in nearby hardware shops for the heel. almost enquired 25 shops i'm unable to get the heel and even reached my nearby royal oak store they also dont have the heel and they dont know where to get the replacement. finally contacted Customer care number once they aid we are not service...

Bought a lot of furniture for my new place last year. There was a lot of delay in delivery ( had to wait for months ) and also there were pieces missing in the delivery. We ignored it thinking might be because of increased demand.

However, after paying the money, these people are not that "customer friendly" as they seem before you pay the money. They say the product will be delivered on certain date, but later it will be you...

My order number roy0034475 has been resolved...