RoyalOak Furniture Complaints & Reviews

Never knew that Royaloak Furnitures is such a bxxxxx sxxx company.
Very bad experience of buying a single seater fabric recliner sofa from bannerghatta road/bilekahalli Outlet.
Rs.19, 000 gone to drain. Unable to use the recliner for the purpose meant.
Totally unprofessional sales team, unable to guide customer properly.
Better to avoid Royaloak Furnitures, online or offline.
Small non branded local standalone outlets can give you better service and products and value for your money.
An aggrieved customer.

Have purchased a dining table from Royal Oak Furniture online site, no proper update is being displayed in regards to the item.

This is simply theft. They take the money and do not provide any update.

Sale Order: SO[protected]

Please help me get my item. Please.

I purchased a wooden sofa on[protected] for 46, 000. We have stiched kushiyon cover for 9, 000. Totally now the value of that sofa is 55K. From the date purchased within a month the sofa got broken. NOTE: We don't have any kids at home or any heavy weight person. So it is totally the manufacturing defect. We have informed the sales man and a officer. We asked for a replacement of that sofa and we don't want a repaired one. We need a new one as a replacement. After their visit and inspection, they have confirmed it that it was a manufacturer defect so they will repair it. But we are not satisfied with that decision because we don't Royal oak anymore. For one person that sofa got broken, what if 4 people are sitting in that sofa? We should have be scared to sit on that sofa. It's been 25 days now we didn't get any solution for this. It shows the quality and service of ROYAL OAK. Better ROYAL OAK should atleast retain their reputation by replacing a new and good one to us. Contact me for any more information. Need a replacement ASAP.

I coimbatore purchased a wooden sofa on[protected] for 46, 000. We have stiched kushiyon cover for 9, 000. Totally now the value of that sofa is 55K. From the date purchased within a month the sofa got broken. NOTE: We don't have any kids at home or any heavy weight person. So it is totally the manufacturing defect. We have informed the sales man and a officer. We asked for a replacement of that sofa and we don't want a repaired one. We need a new one as a replacement. After their visit and inspection, they have confirmed it that it was a manufacturer defect so they will repair it. But we are not satisfied with that decision because we don't Royal oak anymore. For one person that sofa got broken, what if 4 people are sitting in that sofa? We should have be scared to sit on that sofa. It's been 25 days now we didn't get any solution for this. It shows the quality and service of ROYAL OAK. Better ROYAL OAK should atleast retain their reputation by replacing a new and good one to us. Contact me for any more information. [protected]

Worst service never seen before.Dispatched damaged dining table following up since six months not resolving issue.Deepa and subramanyam is following up but no getting proper support it seems.Nayeem is saying day and next day for dispatching new product but days are passing not delivering the product.please resolve issue with in a day other wise need to log complaint in police station.

We have purchased recliners 3+1+1 for the cost of 1.7 lacs but very bad quality not working properly, initially they delivered damaged one, partial replacement done but again product not working properly, advise cha we get solutions or not

It's been a week since I ordered, delivery was scheduled 2 days back and still I have not received my order and no response from customer care yet.
Whom should I contact now
Order id ROY00131525

Purchased king size cot worth 32000 months before. There was unnecessary delay in delivery and assembly.
The product has many assembly units, makes it difficult to move and reassemble.
There is a plate near head side which is not fixed and slides both right and left creating nuisance everything.
In addition this free plate slides down blocking the functioning of hydraulics.
Not a useful product and design

Sir/ Madam

I have purchased an Audi six seater dining table with 4 chairs at your Royal oak outlet at Ramanathapuram Coimbatore-641045 (Invoice enclosed) on 09.10.2021.. I was given delivery of the said item on 16.10.2021.. Two chairs were damaged, hence it returned it to the showroom on 17.10.2021. I was given an acknowledgement for receiving the damaged chairs and assurance of delivery before 27.10.2021( copy enclosed).But till date I have not received the same. Everytime when I call the outlet I will have to narrate the entire story to all the people who picks up the call. THEIR STANDARD REPLY IS "We will check and get back to you. But I will have to call them again.. At last one person promised to deliver it within 11.30 AM on 28.10.2021.. When I called in the morning people started asking the entire story again.. Is this how a pan india showroom will function? And do they expect us to beg for delivery of a defective product? I need a solution for this issue and also delivery of the item by today.. please do the needful and tell them what is customer service..

My name is chandu, we have purchased furniture in royal oak, that produsct quality was very poor.so we complained in consumer forum.Butfrom past 10 days continuously getting calls to take back complaints.They ar saying they are fromconsumer forum i think roayal oaks people only calling us giving torture to take back complaints really they are cunning fellows they aretalking like govrnment officers, please take action against those calls

We purchased 3 dining chairs. One of the chair is damaged and the service people has taken the chair on 3.10.2020. And they have not replaced it till today. Called the service Center called the furniture shop where we purchased the chair. But there is no use. They will give one phone number when we call they will give another number. Ultimately no response and no one do anything. We are fed up with this. So I request you to replace the chair immediately. Thank you

Invoice generated 9 days before, Office chair is received but chair back cushion was missing while delivering, i have raised a complaint 5 days before still is not yet resolved, If this a case if you can't deliver kindly refund my money i will return the chair, I found this service is very pathetic, am very disappoint with Royal oak service. even if call managers they will not pick up a call, kindly refund my money by tomorrow am coming to your store by tommorow.

bill number[protected]
dated[protected]

I have ordered a office chair in May 18th 2021.Second day itself i noticed the improper function of the hydraulic piston and keep on raised the complaint with Royal Oak mail Id and CUSTOMER care number. Till now there is no response and now the problem of the worsened as such the chair will be automatically get set with the highest height everytime we adjust the same.
This is the worst level of the CUSTOMER care, i have seen in my experience.

Tried first time in Royal oak thought of a brand. But pepperfry is way for better than this fraudulant ### company.

Ordered Serene dining table back in October 2020 and delivered in January 2021 with 2 chairs out of 6 faulty. Store members took back the same with a promise of replacement and also acknowledged the same by store owner Amar - +[protected]. Till date they have not delivered or called with an update for replacement.

Visited store by myself, and still they are providing same old faulty chairs as replacement.

Plz send experts for repair study chair

I ordered a bed from royaloak and they said they would deliver the product by 2nd Oct 2021(15 days after booking), but still it shows only order received by tracking. I have already paid the money. But I'm not able to contact any customer care. No one's replying in WhatsApp and online chat. I don't want to receive my order late like others, that's why I am complaining now only. Please rectify this asap.

Order #ROY00127074

We have purchased the 3+2 leather recliners (Morris recliner) order no SQ[protected], with the cost of 1, 25, 000 with utmost passion from royal Oak kadubeesanahalli 560037 banglore. On 9/21/2021
But due to incompatiblity in seating in the sofa we experienced severe back pain, neck pain and head pain and complained of it on the fourth day after installation due to unresisting pain we complained in the office where we purchased, they told that they will talk to the authority and reply back but no action has been taken
Look we Invest for comfort but siting in them is torture for us .managment please kindly consider our problem,
Also very poor stiching the pealing of the leather is observedThe pealing and rupture details I have attached
Kindly consider the points, as the back pain is more and unable to resist and the tear investing 1, 25, 000 and facing lot of problem

I tried reaching customer care in whatsapp and through call, no one is responding, Im unable to contact anyone and my order is not yet recieved

We purchased office chair on 12-Oct having invoice number SI[protected] and order number SO[protected].
The chair package was delivered on 14th Oct and they asked me that installation team will come in evening and will install it but nobody came.
We waited for next day also but nobody came. Finally the installation team came on 16th oct and they found that main part of the chair (base) is missing. Then they told that they will install it next day i.e. 17th Oct.
But even after multiple calls to their office/escalation manager, nobody visited yet with the missing part to install the chair.

Company: Royaloak Incorporation Pvt. Ltd.
Shop location- Royaloak Furniture NH-8; Shanti Square, Shanti Nagar, Sector 11, Gurugram, Haryana 122001

Ordered two months ago. No response yet. No-one Anders customer care. Pathetic service. Unable to cancel as well.