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RoyalOak Furniture Complaints & Reviews

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Last updated Aug 7, 2022
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RoyalOak Furniture reviews & complaints page 17

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This is regarding my Trump office chair - item code CR 803.

The product is damaged and needs your support to repair it.

Order number: [protected]
HSN / SAC code - 9401.80.00
Invoice number: [protected]
Invoice date: 21 August 2020

Please support to resolve the matter.
RoyalOak Furniture customer support has been notified about the posted complaint.
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    Royaloak Furniture — Royaloak Hariss Sheesham Wood Bed in King Size with Drawer Storage

    THE WORST CUSTOMER SERVICE...MY EXPERINECE WITH ROYAL OAK ONLINE PURCHASE..PLS DONT PURCHASE AS THEY SAY ITS PURCHASED FROM ONLINE AND WE CANNOT DO MUCH...AND THEIR CUSTOMER CARE NUMBERS ...NOBODY LIFTS

    The worst customer service ever...My husband booked a king size bed for in-laws. The Order number is ROY00103982, and was booked on May 12. The product was supposed to be delivered by May27th, and got delivered on June 14th....
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Royaloak Furniture — ROYAL OAK King Size bed

    THE WORST CUSTOMER SERVICE...MY EXPERINECE WITH ROYAL OAK ONLINE PURCHASE..PLS DONT PURCHASE AS THEY SAY ITS PURCHASED FROM ONLINE AND WE CANNOT DO MUCH...AND THEIR CUSTOMER CARE NUMBERS ...NOBODY LIFTS

    The worst customer service ever...My Order number is ROY00103982, i booked the king size solid wood bed for my parents on May 12. The product was supposed to be delivered by May27th, and got delivered on June 14th. Till now...
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    Royaloak Furniture — ROY0098382/ 385 Refund

    Its been weeks since I have been following up with the customer care of Royaloak for the refund of the RoyaloakHomez Valka Study Desk with drawer that I purchased via order number 606580fde998 for Rs.14, 990/- on 1st of April 2021.

    The table was found to not be as advertised on their website. I was told they would refund the amount and it was organised to be picked up.

    Its now been almost 2 months. All documents...
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    ROY0099610. Getting no proper response from customer service. Was shipped a defective product. Raised issue immediately and was told replacement will be done. It has been 2 months now, every time I reach out they say it will be done but never say when. Now are not responding either. There's no way to talk to someone on the phone directly for e-commerce purchases. Pathetic....
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    I have placed my order ROY00110014 on 4th June and still there is no update, I have contacted customer care everyday and still there is no response. Such a pathetic service, I don't need your product anymore, please cancel my order immediately and refund my money....
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I have ordered on 26th may, they supposed to deliver by 9th June. But till now its not delivered and No status on delivery yet.
    Custmer care is useless. they either not revieve your call after your first call. and the whatsapp facility is waste too.. no respose from there as well. I am thinking to coplain in consumer court.
    Oct 11, 2021
    Complaint marked as Resolved 
    Delivered very late
    RoyalOak Furniture customer support has been notified about the posted complaint.
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      Royaloak Furniture — Dining table 4 seater

      I paid the full amount, but the product was not delivered yet.i called customer care daily but they don't have any information . pls help.Order Id ROY00110427...
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      I am have palace order on 02/06/2021 and order id is ROY00109374 .Scheduled for delivery on 17/06/2021.Not yet delivered and No response either. all number and switch off or no one pick up. I have made several mails and calls still no response.

      Kindly let us know the order details
      RoyalOak Furniture customer support has been notified about the posted complaint.
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        I would like to start with royal oak has Pathetic customer support, litterally you will feel menatally tortured.

        Placed order on[protected], One six seater dining table, One king sizebed, one king size mattress and on offer with study table.
        on[protected] received products DIning table and king size bed along with matress installation done on[protected] on[protected] identified one chair is broken in side.
        Getting...
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        ROY00110961 order placed on 09/06/2021 .Scheduled for delivery on 16/06/2021.Not yet delivered .

        No response either...I have made several mails and calls still no response.
        Sep 25, 2021
        Complaint marked as Resolved 
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          Stich on the side platform of recliner has come out
          RoyalOak Furniture customer support has been notified about the posted complaint.
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            Sir,
            Number of times I mailed Royaloak team and number of times I contacted them through whatsapp and telephonic conversation but there is no response. Otherwise not picking the phone. Already confirmed from their team on 12 May 21 before booking the order. They told me that the product will be delivered by 16 May 21. Once item booked, 1st date showed me 18 May 21 once date lapsed then shown 24 May 21 by their web app. taking very...
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            This company sold me a fake leather sofa and is not responding to my email of complaint. This company is selling 100% fake products
            RoyalOak Furniture customer support has been notified about the posted complaint.
            I had purchased a 3 seater leather recliner sofa I purchased from Royal Oak showroom Calicut. I purchased ‘Naples Italian Leather Recliner 3s’ on August 30th 2020 from Royal oak Calicut showroom. I was intimated that the touchable portion of the sofa is made of genuine leather. But after two months I could see that the outer skin of the genuine leather was getting peeled off/damaged in multiple spots. If the product is made of genuine leather, then there is no chance that the outer skin gets peeled off this way.

            I need a replacement of this product at the earliest failing in which I will move legally against royal oak furniture for selling fake products.

            I had purchased a 3 seater leather recliner sofa from Royal Oak showroom Calicut. I purchased ‘Naples Italian Leather Recliner 3s’ on August 30th 2020 from Royal oak Calicut showroom. I was intimated that the touchable portion of the sofa is made of genuine leather. But after 2 months I could see that the outer skin of the genuine leather started getting peeled off/damaged in multiple spots. If the product is made of genuine leather, then there is no chance that the outer skin gets peeled off this way.

            I sent several mail of complaints but there was no response from Royal oak end. This company provides such a pathetic customer support. They just collect money from you with a smiling face by selling a fake product.

            I need the product replaced at the earliest

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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Royaloak Furniture — Dining table not delivered after 60 days

              Brought Dining table at royal oak electronic city store on 12th April 2021 [ Ashoka wooden dining chair -6 and Ashoka wooden dining table 6s - 1). It was promised that this will be delivered to me on May 1st week. I am writing this complaint on July 14 and till this day I have not got my product. There is no communication. Customer care team are not replying to email, ETC store not responding. This is just plain fraud in daylight.
              Customer...
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Royaloak Furniture — Online money paid but no delivery, no status and no customer svc

              On 28th May 21, We made online order of Royaloak Nario Boss Table - 1.8M with full online payment done. It was showing the delivery date of 12th Jun 2021. Other order details are as following.

              ROY No: ROY00108056
              Order Date:[protected]:14:52
              Order Amount: 19990.00
              Expected Delivery Date:[protected]
              Order Status: Order Received
              Product Code: OF[protected].8
              Product Name: Royaloak...
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              I have purchased multiple items in order ROY00107818, ROY00107819

              1. Royaloak Texas American Wooden king size bed
              I have ordered for a King size bed and I have received a queen size bed, I have sent a message on you chat support sa there was no response I have called the sales agent whom I spoke to during my sales and he has connected me to a warehouse manager who accepted the mistake and promised me for an exchange....
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              I purchased a dining table with 4 chairs through the Royal oak online site. It was delivered on 23rd April. On May 25th we noticed a crack in the chair. Which starts increasing day by day. Never expected a low quality from Royal Oak. Expecting good customer service at least with a replacement as the product is in the guaranteed time frame.

              Raised complaints through WhatsApp and email....
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              Royaloak Furniture — #roy00104622

              I had placed the order for a dinning table #ROY00104622: Rs85k on May15th. It was supposed to be delivered by 28th May, I didn’t receive it on 28th so when I contacted the customer care, after multiple calls it was informed that the product will be delivered by 5th June, today it’s 12th June and the product is not delivered and nobody from Royal Oak are picking our calls and not responding to messages/emails. I have seen hundreds of such...
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I ordered L corner sofa on April 25 th . Still they are not sending the product. Atleast they are not lifting my phone. Please take action against them. Thank you.
              Jul 6, 2021
              Complaint marked as Resolved 
              Thankyou. They delivered the product next day.
              RoyalOak Furniture customer support has been notified about the posted complaint.
              Thanks Royal oak, thanks to consumer complaints. I received my L corner sofa. Thank you all
              I received my order. Thank you all
              Thank you Royal oak, thank you consumer complaints.
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