RoyalOak Furniture Complaints & Reviews

I purchased sofa online in royaloak hyderabad. It got damaged with in one year. I lodged a complaint for repairing it one month before. But they delayed to pickup the sofa and intentionally delaying to deliver to my home. And their person informed me that he will not deliver it on the date and asked me to complain anywhere....

We have purchased 1+4 divine dining table on 29.11.2019 for inr 10, 000 from your vijayawada franchisee located at 27-1-135 eluru road. The chaired got issues namely; 1. Plywood used in the seats have caved in
2. Joints have broken and could not be refixed at all.
When complained mr manikyalarao's employee jayaram said that he was instructed by his boss that we should buy fresh set paying full cost and they do not repair...

I order my Jhula on Sep 2nd 2021 and they deliver Damaged product on Sep 10 2021, i tried to reach customer care they didn't respond after multiple (i called 100 times) follow up with lot panic they pick my product, after picking my product they are not responding, either they are delivering my product nor returning my money back, I will wait by Sunday other wise I will go and complain to police station on royal Oak...

We have ordered ( Order #ROY[protected] bed and wardrobe on 3rd Sep and products are delivered on 10th Sep. But till now no one has contacted to do installation. We are continuously contacting customer care through email and call but they are giving false commitments. They informed today they come and do installation but no one showed up. Very pathetic experience from Royal Oak....

We purchased Recliner sofa 3S+1s+1s from Royal Oak Electronic City branch Bangalore on 4th Sept coasted 166000, They delivered the product on 6th Sept but one of the Sofa was defective so we raised a request for replacement. It has been more than 15 days now, but they have not sent any confirmation on replacement or updates, when we call them they either are not available on call or they have no information and many more excuses. We are really...

The cupboard drawer isn't sliding and comes out....

I purchased a study table from royal oak banasawadi on September 7th. Parts were delivered on 9th September. It has been sitting in my house since 2 weeks. Customer care is not reachable at all. Store manager and sales guy has been providing false promises from day 1....

I had purchased a Morris King Bed on 22nd Aug 2021 for Rs. 41000 which was delivered on 27th Aug 2021. When unpacked by Royal Oak team it was observed the product was damaged in multiple location, so a replacement was assured by the Team. But the replacement did not arrive even after a week. Dissatisfied by the service I told them to cancel the Replacement and submitted a letter for full Refund on 6th September 2021. They said pickup will...

Non responsive service for a paid service request to repair a Center table, Murli is not even willing to pick the calls...

Hai we purchased a sofa from royal oak 3+2+1 seater the legs for the 1 seater is different and that is not which offerd while buying it has to be same as 3+2 the height is not matching because of 1 seater chair different in height because of the legs which are different...

I have purchased dressing table and the drawer have some issue. Ed the customer care and they sent. Person to fix it. However, technician fixed it partially after that there is no response from him also if I call customer care they are saying ticket is closed.

Its very frustrating service

Order #ROY0070431

My phone number [protected]

Its under warrenty. I want this to be fixed as...

I placed an order (Melaka Malaysia Fabric Sofa 3s) with Royal Oak, Bannerghatta Road, Bengaluru on 25/11/2020, order number - RMS[protected]. However, this sofa was huge for my staircase and we could not get it inside my home. The manager and I came to an agreement and cancelled the order. I went on their website and ordered another sofa which is a assembly.
I have been trying to get the refund amount for the last 10 months without...

I have ordered dining set and paid advance to them. And now they are saying the product is not available after 3 weeks of time. Simply they are blocking the customer's money with them.

They also asked me for a 2% extra payment if the credit card is used for payments....

I purchased dining table with chairs 3 months back, but they deliver toolate with damaged product, you person (Mr.chaitanya(brach head) road -12, B.hills, Hyderabad)told me we will replace it, but 25 days completed, so no one responding still now, so please needed immediately.
Regards,
Venkata Chowdary
Mob:- [protected]
Hyderabad....

Sir
My concern is regarding customer care. Royal oak care service is of lowest quality as they are only cheating the customer by giving false information about any information customer asked. I have to call many times to only know about my complaint. They are incompetent in resolving any issue. Kindly inform this to higher authority. Royal oak is charging huge amount for there item and its care is of third grade.
Kindly inform...

We bought office chair from Royal oak, Chennai and hydraulics in one of the arm was damaged. We complained to the store and they took our invoice and said hydraulics will be replaced. Repeated calls to them were in vain. So complained to customer care number and they mentioned that they will take immediate action. Even after close to 2 months, i dont see any calls from them. Their warranty is useless and are taking customers for a ride...

It feels like there is no point in buying from RoyalOak online. Waste of time and money. My order (queen size bed) was not delievered. It is already 2 days past the delivery date. I have been trying to contact their customer care team. No one lifts the call. Whatsapp chat is useless. No update from their delivery team. No response to any calls from anyone. Some of the customer care numbers are just invalid.

The only response...

We have just purchased two sidetables from you and both the tables are having scratches .. inspite of repeatedly telling the carpenter he said these are due to thermacol and didn't pay much attention ..it is very sad to get this type of service from u n that I will rating it as one star in your site .I need this to get done correctly or give a new piece or refund ....

The quality of the product is very bad.the product got broked within less than 2 months I am trying to complain it from last 2 months but there no proper customer care too after sales.i hope ull contact soon for support...

I have purchased a TV Stand in RoyalOak in March 2021, I have asked them to deliver it in August as I was shifting to a new house however, even after multiple calls and followup I have only received multiple false promises and the product still stands undelivered.

Dev
[protected]...