RoyalOak Furniture Complaints & Reviews

The issue that started on the date of delivery after purchasing the bed and mattress from you (19 July), hasn't been resolved till date.

On the day of delivery itself, we have mentioned on your job sheet that the bed is defective - It has holes, not properly polished and no finishing. To my surprise, 2 of the bed legs aren't even touching the ground.

Additionally, now the mattress is also defective. It is permanently...

I purchased rchased a sofa from royal oak, marathahalli store in jan'19 and it got torn from sides within 6 months.. It was advised by the salesman that the sofa will be as it is for 5-6 years. Followed up on phone/emails/whattsapp, but no response.. Nobody even bothered to look into the request and to their audacity, they have responded over email that the service request is closed since issue is resolved.

Most disgruntled...

I got crockery unit from royaloak, k. R. Puram (Old madras road) and it is not installed yet. I called customer care and raised my complain but no one responded well. The manager of the old madras road outlet lied and told me that he will get it installed on time but no one even called me. I feel cheated, as i gave money on time and cheaters are not coming to install it....

I am writing this email w. R. T such a bad customer experience i am facing from royal oak electronic city.

I had ordered an glory dining 6s table on 23/06/2019 and the people who are there in royal oak electronic city had told me that the item will deliver on july 20, 2019 and when i checked with them on july 15, 2019 they told that it will come on aug 5, 2019. I some how accepted this and when i had checked with the manager...

Dear customarcare, royaloak,
This the third time i am writing to you. I repeat that i had purchased online one study table from you on 17.07.2019 by paying rs, 5990/ vide order no. Roy0018209. It was supposed to be delivered to my residential address within 10 days but i am yet to get any delivery even after 23 days. I have rang up your customer care no. And e-mailed you several tomes but without any result or any appropriate reply....

Bought an outdoor swing over internet. Paid in advance. Item not delivered as promised date and still not arrived. Customer service number does not work and they do not answer emails and chat stops abruptly after asking where the order is.

This company seems to be a scam site and fraud. Someone should mark them in amazon.in so you do not come to their website and order.

Order no roy0018645
Order date...

Coffee table was delivered and when i checked it has some uneven gaps and some cracks. Raised the complaint 21164 but no one responded. Sent the images of the table and they informed technician will be visiting the home, but no one showed up. It's been a week and i've sent remainder emails twice but no one responded.
Thought royal oak is a branded furniture store but turns out to be a another worst company in providing customer service.br...

I had ordered a jazz tv stand from royal oak bangalore, on 19/07/2019 online and had made payment through internet banking same day for rs.2990/- the website says within 72 hrs express delivery, had waited more than that. No reply i have got for the mail sent to customer care of royal oak. They didnt even tried to inform me about the delivery details. Still haven't got any reply to my mail sent on 25th july. I want the payment back to my...

Order was placed on 6- april - 2019.
Product was delivered on 31-may-2019.

Delivered product had defects (Pictures has been uploaded):
Defect 1 - 2 seater back panel has crack and was updated on the same to installation person during installation.
Defect 2 - 2 seater and 3 seater sofas are not as per product description and are missing fold able hinge features.

Customer complaint was raised...

One week back I purchased a bed with side stool from Koramangala Bangalore 1st they delay the delivery and installation after that when we saw the product we r very disappointed as the quality of the product is not good .Wood has lot of cracks and polishing is also not properly done and at same time in the side stool drawers base is card board instead of ply wood .If I check their coustmer care no.available those are not correct .So don't...

Purchased 1no royaloak wave coffee table with tempered glass top online vide order no : roy0018311, dt: 18. Jul.2019, delivery of the product got delayed by royaloak without prior information, now the delivery date was postponed to 20th aug'2019 where there will be a considerable delay of 3weeks from the original commitment delivery date (30. July.2019) given by royaloak. (Please refer enclosed documents for proof and evidence) the above...

I had bought a study table with drawers.
The drawers has roller when the roller was fixed it was already damaged and the set was shaking.
The technician told the roller is broken and needs to be changed.
But for the past 3-4 weeks i have been contacting this royal oak there is no response from them.
No one picks up the complain line.
I did manage to get the managers number but he also didn't respond....

We purchased swing hillary on 17/07 and it was promised to deliver within 72 hrs, and another two days for installation, it's 28/7 today they have delivered the product after no of calls made to them and we personally went to their devanhalli store in bangalore... For the service engineer i am trying to reach on their customer care no, 30 mints i was kept on hold and no one answered... This is totally against the advertisement they are flashing...

Hi, my name is surya prabhakar, i am existing customer of royaloak.
A few months back i have purchased study table, which is not in a good condition. Doors are coming out etc. Kindly look into this immediately

Also we have ordered sofa & dressing table - till now its not delivered yet if not please cancel this order and refund my 100% payment back...

I purchased recliner sofa set (3+2+1) and carpet together from bannerghatta road, bangalore branch. They delivered wrong carpet. Following up since last one week, every time i get answer “working on it, will replace “ but not taking any actions. Last i talked to mr ali, and he cut my call in between when i was raising my concerns. The store does not have basic sense in how to talk to customer. The experience have been very bad so far....

Have purchased 3+1+1 reclainer set in royaloak vanastalipuram branch. Out of which single seater reclainer delivery not happening.
Fed up by chasing them by phones and visiting branch. Even customer care also not helpful. Staff didn't picking up calls. Customer care service number mostly not available or not connected.
Some one please help me how to complain to higher management....

It has been a painful affair, trying to shop and get our products delivered from royal oak (Koramangala-ejipura branch). Here's a gist of how the entire experience started, enfolded and where it stands now - if this looks too long for you to read, the point is please please please do not buy any piece of furniture from this place.

June 1, 2019 - we go to check some furniture (A king-size cot and a 4 seater dining table set)...

I have ordered bed from royaloak furniture online store on 4th july 2019, i have paid the money for bed and side table, after calling multiple time team is not even having any update, i have been told by them "we will get back to you about your order", i have sent few mail as well to customer care support team but no response from their side, i am not even able to track order. Please help me to solve issue. Order no: roy0017656...

Order No.[protected]
I have booked a king size bed on 23rd June 2019. The delivery has not been done so far. I have made multiple calls to customer care. The customer care representatives are worthless. They do not know a damn thing about their products or customer satisfaction for that matter. The Hyderabad Kukatpally store where I made the booking is another specimen. The representative srinivas reddy spoke to me òn phone and promised...

This is regarding order no - [protected]. It's been more than a month since i have been waiting for the delivery of my bristol office chair, but unfortunately, it's not been done yet. Also, the installation of one of the bed side tables is also pending.

I am attaching the copy of the bill along with the mail. Kindly do the needful at the earliest. I am sick and tired of calling the customer care. If the delivery of the product...