Royal Sundaram General Insurance Complaints & Reviews

Royal Sundaram Alliance Insurance Company Limited — Payment of Car Insurance

Dear Sir

I have recd a letter from Royal Sundaram alliance insurance company limited regarding dishonor of cheque no 375818 for Rs.4949/- dtd 11.09.08 for my Vehicle Under your policy no MP[protected]

According to my bank statements the said cheque was cleared on 20.09.08 to ROYAL SUNDARAM ALLIANCES and the amount was Rs.4949/-

1) If the cheque was dishonored in Sep'08, why are you intimating this in Jan'09 .

2) They have mentioned that they are cancelling the policy from their end & have sent a copy to RTO
Andheri also, how can they take such a decision when the payment is made to them ???
3) If they can not release the policy with due notice to RTO Andheri let them refund my Money i will go
to some other insurance company


Please revert to me on this as early as possible so as to enable me to decide on continuing the relations with the company


Thnks

Sameer

I have been paying amount regularly for the fifth time for cohesive insurance to ur company Ref:Policy No.MP40288860.. One your back, my vehicle MARUTI ZEN LX met with minor accident by a lorry. I have put up complaint in local Police Stn. and informed. He has not co operated to come or guide me and refused to check the vehicle.He told not complain in Police Stn . He has misdirected to claim insurance so that I could loss Rs.7500/- only because of Mr.SURESH, Surveyor.
On 26.01.2009 at 5.30pm a motor bike (ENFIELD) hit and got jammed from right side road damaging fr/rt door(badly) slightly damaging back/rt door, f/fender, bonet, bottom of fr/rt door and back rt/tail lamp and approached Mitra, Khammam & Mr.SURESH .He again is trying to suffer and loss me once again saying that he would sugest only some part of claim insurance.He has threatened me stop claim, insulted me.
Acording to Gandhiji, cutomer is very great and is the main person for the development of the company. But where as in case of employee o[censored]r company like Mr.SURESH customer is very last prefered person.I am a Govt. Officer .About 4000 employees are working under me. I never sugest to our colligues, emloyees to your Company for policy.
You are requested to arrange single claim for total parts.
Thanking u,

Yours Faithfully,

G ANANDA RAO
Mobile:[protected]
Vehicle:AP 20 H 7788

28.01.2009,
Kothagudem.

Dear Sir,

Sub: Complaint againt Mr. SURESH, Surveyor –reg.
Ref:Policy No.MP40288860.
I have been paying amount regularly for the fifth time for cohesive insurance to ur company. One your back, my vehicle MARUTI ZEN LX met with minor accident by a lorry. I have put up complaint in local Police Stn. and informed. He has not co operated to come or guide me and refused to check the vehicle.He told not complain in Police Stn . He has misdirected to claim insurance so that I could loss Rs.7500/- only because of Mr.SURESH, Surveyor.
On 26.01.2009 at 5.30pm a motor bike (ENFIELD) hit and got jammed from right side road damaging fr/rt door(badly) slightly damaging back/rt door, f/fender, bonet, bottom of fr/rt door and back rt/tail lamp and approached Mitra, Khammam & Mr.SURESH .He again is trying to suffer and loss me once again saying that he would sugest only some part of claim insurance.He has threatened me stop claim, insulted me.
Acording to Gandhiji, cutomer is very great and is the main person for the development of the company. But where as in case of employee o[censored]r company like Mr.SURESH customer is very last prefered person.I am a Govt. Officer .About 4000 employees are working under me. I never sugest to our colligues, emloyees to your Company for policy.
You are requested to arrange single claim for total parts.
Thanking u,

Yours Faithfully,

G ANANDA RAO
Mobile:[protected]
Vehicle:AP 20 H 7788

i am a policy holder for past 3 years, in royal sundram car insurance, my policy no is MP, i have NCB for 3yrs then my car was involved in a accident, for which i wanted a insurance cover they did not yield giving various reasons, primary of them would be 500/=i dont know, so ultimately i delivered my car from garage paying from my pocket, well now this year my insurance premium was more than last year lucky i compared, i asked them why they told i have claimed for insurance !!.is climb =availing, fraudulent people .or what cheat,

i am a policy holder for past 3 years, in royal sundram car insurance, my policy no is MP40113022, i have NCB for 3yrs then my car was involved in a accident, for which i wanted a insurance cover they did not yield giving various reasons, primary of them would be 500/=i dont know, so ultimately i delivered my car from garage paying from my pocket, well now this year my insurance premium was more than last year lucky i compared, i asked them why they told i have claimed for insurance !!.is climb =availing, fraudulent people .or what cheat,

Is that smart cash policy??
I am also getting calls from royal sundaram. But whenever i ask for in depth details broacher or something they used to ignore and call again in 2 days.

cancellation policy: they said only 100 Rs will be deducted i[censored] don't like policy that is for paper charges.

I am confused to believe or not.

I am also getting calls from citibank smart cash agent.
i was also confused on this but after reading this comment i am clear now.

Even I have am facing the same problem, I have submitted softcopy of discharge card and all medical reports to Royal Sundaram at customer.[protected]@royalsundaram.in following hardcopies through courier, later received a response that i will get reversal in 10 working days. When I again send them email asking the status of claim after 15 working days, they are now telling that more 7-10 working days.
Dont know how much more time they will take to settle the claim.

The same thing happend for me. Policy amount Rs. 2999/- has been deducted from my credit card for renewal. But the policy is still not renewed and did not receive any policy. I spoke to royal sundaram customer care and sent the credit card debit details for the renewal still poor response from them. I have told them to cancel the policy but very poor response from them

It is very big pain for me.

Please Advise me to proceed on this.

Hi,
I am one of the cheated customer who had trusted royal sundaram insurance plans and had availed one. This is a complaint regard to cashless health card, which i had taken for my mother a few months back. She was ill now and the doctor advised her to get admitted for some days(after we were informed that the heath card we have is valid), after she had recovered, we produced our health card with all the documents and one of the guy from royal sundaram had visited the hospital to collect the docs and submit to their headoffice. This was 2 days before the dischrage. Since we have to pay the bill, the billing department complained us that your insurance is not benn approved yet. We have been calling the claim office on the no: [protected](Mrinal Das) and [protected], as these nos were given behind the health card, now theses people arent responding to our issues and we are seriously running of solutions to discharge my mother from the hospital. Please advice what should we do?is this not cheating, these people are fraud and dont give proper srvice to the customer, and we are all cheated...

Hi,
I am one of the cheated customer who had trusted royal sundaram insurance plans and had availed one. This is a complaint regard to cashless health card, which i had taken for my mother a few months back. She was ill now and the doctor advised her to get admitted for some days(after we were informed that the heath card we have is valid), after she had recovered, we produced our health card with all the documents and one of the guy from royal sundaram had visited the hospital to collect the docs and submit to their headoffice. This was 2 days before the dischrage. Since we have to pay the bill, the billing department complained us that your insurance is not benn approved yet. We have been calling the claim office on the no: [protected](Mrinal Das) and [protected], as these nos were given behind the health card, now theses people arent responding to our issues and we are seriously running of solutions to discharge my mother from the hospital. Please advice what should we do?is this not cheating, these people are fraud and dont give proper srvice to the customer, and we are all cheated...

Dear sir/madam

your details is totally incomplete. while any conplaint you need to give the details. So that we can revert back why the case was rejected or so & so. Instade of complaining please let me know your details as membership no????????? name of the hospital????????? details of illness????????? admission date ????????? and what is the problem you faced ???????

Regards,

Mrinal Das

I AM IN AGREEMENT WITH THE ABOVE OBSERVATIONS.

I agree ...Sundaram is the pits...My car is still at the garage now for 3 weeks and they have not approved of the insurance claim..A brand new Maruti Dzire...under 3 months old and no external damage visible. I was told the engine siezed for what reason they dont know and i dont either but both Maruti and Sundaram have disappointed me..

MY cover note no. is 0912575

Mr. Naveen has given me this cover note on 26/12/2008 and said that they will issue me a policy.

Now i am chasing for the policy from past 6 months i have not got any policy and even nobody is giving me response.

Miss mallika is not picking up the phone and neither calling me back despite of my continuous efforts.

My check has already been encashed so need to check why my check has been encached if you dont want to provide me the policy.

This is a worst and first expereince i ever have with insurance company and i will never ever get my insurance in future with this company

MY COVER NOTE NO.LUN : 0890826, AGENT CODE NO.AG06510
Mr. Sudipta Chatterjee (Mobile No.[protected]) has given me this cover note on 08/05/2009 and said that they will issue me a policy.

Now I am chasing for the policy from past 1 month I have not got any policy and even nobody is giving me response.

Mr. Sudipta Chatterjee is not picking up the phone and neither calling me back despite of my continuous efforts.

My Cheque No.270972, Dated 08-05-09 Rs.8847/- has already been encashed on[protected] so need to check why my cheque has been encached if you dont want to provide me the policy.

This is a worst and first expereince I ever have with insurance company and I will never ever get my insurance in future with this company

my car accident 7months before, & my case is cashless,
but i have not get my car this day. please if you can do something than please do.
my car no. hp-17-a-5179.

thanks

pravesh goel
vpo. rajpur.
paonta sahib,
distt. sirmour.(HP).
[protected].
[protected].
[protected].
[protected].

I, Moaba Takum Amer have a santro 2008 made, bearing regn No.WB24K 2866 under insurance by Royal Sundaram, kolkata. Being employed in a transferable job, i am presently posted in Ajmer where the hyundai service centre does not have a tie up with your incs company.I am facing lots of difficulties in getting my scratches on my car repaired through incs. i have even visited the service centre many times but with dismay i am puting up my greveinces to you. hoping for a prompt action. My No.-[protected]

Kind Attention Mr CG Rangan, Sr VP
I contacted your Pune office to renew my Policy No. VPC[protected]D (expiring on the 12 Nov 2010) on 09 Nov 2010. I prepared a cheque for Rs 2798 to be collected by your ppl on the 9th itself. It wasn't collected on 9th. when I contacted another guy Pradeep of your office, he gave me a lower figure of premium as given in the renewal notice (Which has not been received till date.) within half an hour the guy who gave the higher figure came on line again and told me that he has given higher figure as he has increased the passenger claim to 1.5 lacs. This was done without consulting me.
Notwithstanding this, I requested him to collect the cheque made on 9th Nov.
I am surprised that till todayi.e. expiry date the cheque has not been collected. Seems your company is not interested and accordingly I have taken the insurance from another provider. Also, if they are so casual in renewal god only help those with claims and payments. My suspicion is confirmed by the series of claim related complaints above. I have no choice and duty bound to advise my close friends and relatives to stay away from all ur products. Nothing can be more inefficient than this.
Colonel Ajai Singh, Father of the insured

Sir
MY Alto lx ( MP04CG1672 ) Insurance police no.[protected] date 16-10-10 its my fathers name
Mr. PRAKASH CHAND GUPTA
my car accident 26-12-10my car complite at 06-02-11
but i have not found claim detail OF my car in cashleash insurance
Please you have chake the insurance claim & give me detail


thanks

Satish gupta S/O Prakash chand gupta

[protected]
[protected]@yahoo.com

I am prospectus customer of Royal Sundaram Health shield since last 4 years, 1 week back I was sick having seasonal fever, got admitted in Hospital, This was the first time i was using this card, the hospital people filled the form and submitted for claim. For 3 days in-patient hospitalised for fever, I got shocking news that MY claim has been rejected because, I HAD A FEVER IRRESPECTIVE OF THEIR RULES. THATS WHY THEY DECLINED THE CLAIM.

i called the customer care and asked them, but they said no sir, we are helpless, the claims will be depends on their (royal Sundaram) own rules. This bludy rules and This people are not LOYAL AS WELL AS ROYAL, all STORIES THEY ARE TELLING. AGAIN THEY ARE CALLING AND SAYING "WE ARE CALLING FROM ROYAL SUNDARAM INSU. COM. " PLEASE GIVE ME SAY YES, WE HAE ALREADY HAVING YOUR CREDIT CARD DETAILS. IF YOU SAYS OK. WE WILL SEND YOU ONE MORE CARD.
IS IT REALLY NEED FOR ME ONCE MORE CARD WITH FRADULANT COMPANY. I WANT TO KNOW THE PROCEDURE HOW TO RECOVERY MY PAID MONEY WITH THESE PEOPLE WITH COMPANSATION, CAN ANYONE SUGGEST ME TO GO FOR LEGALOPINION. LIKE FORUMS IN HYDERABAD P L E A S E ...

ON 2-3 AUG, 08.SOMEONE CALL FROM ROYAL SUNDRAM TO MY DAD TO TAKE HEALTH POLICY, AS MY FATHER IS INTERSTED IN THIS POLICY MY FATHER ASKED TO STUDY THE PROSPECTUS.THEN THE ASKED TO TELL YOUR CREDIT CARD NO. FOR THE CONFIRMATION OF YOUR CONTACT DETAILS, MY FATHER IS UNKNOWN FOR THAT, SO, MY FATHER ASKE CREDIT CARD NO.AFTER A WEEK I RECD. BANK STATEMENT, AND SEE THAT THEY IMPOSES 7000/- FOR THE OLICY OF MY FATHER & MOTHER.THEN I CALL TO ROYAL SUNDRAM CORP. OFFICE ON 14/08/2008 I TELL MY ALL STORY BUT THEY DON`T WANT TO UNDERSTAND MY PROBLEM ALSO THEY TELL YOU HAVE A OPTION TO CANCEL THE POLICY BUT 15-20% OF THE TOTAL AMOUNT WILL DEDUCTED.

my complain is AVIVA INSURANCE CO.
MY NAME IS CHINTAN KASTURBHAI SHAH
I HAVE ALLREADY PAYMENT IS SUBMITTED IN PAYMENT 2007 IS TOTALY CLEARED AND STATMENT IS REGULAR SUBMITTED AND PAYMENT IS CORRECT BUT JAN 2008 STATMENET IS NOT CLEARED BECAUSE MY ONE PAYMENT IS MISS. RECEIPT IS SUBMITTED BUT NOT CLEARED AND NO REFUND MY ONE QUATER IS MISS AND PAYMENT IS DUE. GIVEN TO A MY PAYMENT IS REFUND. COMPANY IS TOTALLY FLORD, 2006, 2007 STATEMENT IS SHOW AND 2008 STATMENT NOT CLEARED TO 2006 IS ONE PAYMENT IS MISSING. WHAT TO DO? I DISSCUSS THE MATTER BRANCH AND CUSTOMER CARE. NO RESULT GIVEN I TALK TO APRIL TO SEPT. 2008 BUT NORESULT GIVEN.
GIVE TO A HELP ME. ALLREADY PAYMENT IS SUBMITTED.
HELP ME. given to a email id, also given to a attechement.

Hi,
I am sameer last to last month i got a call on behalf of Royal sundaram they told they have tie up with citi bank and want to give me some health policy and the payment will be dedected from my credit card.I aggread and took the policy and amount was credited from my car.But 2 months gone i have not receied any documents regarding this could you please suggest to home i have to contact.

Hello,
Myself Naresh Kumar, last month there was a call from Royal Sundram Executive and told me about different plans. Thereafter he ask me personel details like credit card number and date of birth of my family persons and told me to call back.
Than i checked my credit card statement and found they have debited my account by 3882 without any confirmation to me.

Hi,
I am one of the cheated customer who had trusted royal sundaram insurance plans and had availed one. This is a complaint regard to cashless health card, which i had taken for my mother a few months back. She was ill now and the doctor advised her to get admitted for some days(after we were informed that the heath card we have is valid), after she had recovered, we produced our health card with all the documents and one of the guy from royal sundaram had visited the hospital to collect the docs and submit to their headoffice. This was 2 days before the dischrage. Since we have to pay the bill, the billing department complained us that your insurance is not benn approved yet. We have been calling the claim office on the no: [protected](Mrinal Das) and [protected], as these nos were given behind the health card, now theses people arent responding to our issues and we are seriously running of solutions to discharge my mother from the hospital. Please advice what should we do?is this not cheating, these people are fraud and dont give proper srvice to the customer, and we are all cheated...

Right from Day one these polices were promoted with bunch of False Promises –

1. Neither the Sales agent nor the verifier (Lokesh) from Delhi (Gurgaon) sales department informed that I am being enrolled for TWO different policy. It was only learnt when I received only one policy for 2999/- and I called up customer service to enquire that I was informed that the policy enrolled was for 7597/- and the paper work which I received does not reflect what I purchased and when I disputed the matter and stating that this will go in legal and chargeback a call came from Lokesh that there are TWO different policy which I have been enrolled.
2. I was informed that I will get 100% IT benefit for the amount of 7597/- which I confirmed again from the verifier and later found to be untrue, you can pull up the recordings
3. The paper work which I received was full of errors – The names of 3 out 4 were misspelled, the card for all the four person had incorrect Date of Birth. I called your Delhi Office spoke to Lokesh about it, (he was not aware what format you use to enter dob if it is dd/mm/yyyy or its mm/dd/yyyy) they used mm/dd/yyyy where as the card printed them as dd/mm/yyyy. Agnets should be trained to use the phonetics to make sure they have all correct information including the address, they should read the dates as 10th Dec.2009 instead of 10/12/2009 which can be considered as October 12th 2009 if it will be considered as mm/dd/yyyy.
4. The email sent to customer service for the issue mentioned above was never replied till I called Chennai and they are even not aware if there was any email sent to them, it is always customers fault because the email was sent to customer.[protected]@in.royalsundram.com and was informed that the email address is no longer in use and there is another email address i.e. customer.[protected]@royalsundram.in, to be more precise the paper work which I received in your letter head has incorrect email address as per your agents which I think is not my fault, moreover even if the issue was resolved/ retained over the telephone, as a courtesy the email should have been replied stating the issue is resolved which was not done. ( Attached herewith in the email sent to your customer service)
5. Since I has asked to cancel the policies, the retention team called to retain me and it took the effort of your manager (Mr.Narayanan – not sure if he is manager) to retain me and promising that the issue will be resolved and since I was frequently getting calls from your Delhi office to sale the policies and every time I had to say that I have already been enrolled, he stated that I will not be receiving any more sales call as he will put my number in DNC list - this conversation happened on 2nd December 2008.
6. On 6th December, 2008 I received a call again from your Gurgaon office (Ph.No – 4562800) where in this lady name alka or arti called up to sell the policies to which I informed her that I have the policy, she stated that I might be having Mediclaim and she happened to be very rude and completely disturbed me during my sleep. ( Let me inform you that I work in night shift so I am comfortable in taking calls in afternoon). This led me to call your Chennai office.
7. In Chennai office, when I requested to speak to Mr. Narayan, I was informed that since its Saturday he has an off, I wanted to speak to the higher authority and in come Mr. Shree kumar who introduced himself as Asst. Manager (which in fact was incorrect as confirmed by Deepa) and informed me that Delhi Office is closed as its Saturday and I must have received a call from a call center, he took the details of the number from where the call was initiated, but stated that he cannot contact them as they are call center, I asked him if I can get your Delhi office numbers, he gave me the numbers as 23321824and 23321823 stating the office will be closed on Saturday, however when I called at 23321824, the person who answered stated that it’s a wrong number and on another call made to the same number he confirmed that its not Royal Sundram Office. I called back again to Chennai and spoke to Harish and wanted to speak to Shreekumar and he stated that he had gone for lunch, he gave me another number for Delhi office, 23321910. I left the message with Shreekumar for Mr. Narayan to give me call on Monday and also requested him that a senior manager for OPS team to contact me. No one call back on Monday.
8. Today, 12th Dec 2008, I called again to Chennai office at 9.15 AM since I did not received a call back, I was informed by Laksmi that no senior manager one is available and she is the Floor supervisor also Mr. Narayanan has not come to the office, later on Deepa the supervisor came online and I asked her to transfer my call to Mr. Narayanan, she informed that he is in a meeting so I asked her for the CEO number / email address so that I can voice out my grievances, she finally gave me your email address, not sure if she gave me the right email address of a right person. The Ops manager ( Ms. Praveena Dev) was also available but she was not interested in talking with me. Mr. Narayanan left for the day as not feeling well ( very much sure he avoided my call and not interested anymore). I was asked by Deepa to call Delhi Manager Sales ( Ms. Kajal Dubey) on her mobile number [protected]. I called at the number and found that the number is not in service, if at all there was 1% of customer service left in your company they should have transferred me to her, instead of asking me to call Delhi.
There is no way this company is going to help anyone, a money making company .

The CEO name given to me as Ajay Bimbhet and his email address as ajay.[protected]@royalsundaram also seems to be false.
I have cancelled by policy as cannot rely on this company with so much trouble in the bigining of the policy, don't know how they will treat incase anything happens in future.

please contact me ph;[protected] i want to insure health and hospital cash contact me immediately.

I would like to put FIR and going to consumer forum against talking of one of the royal sundaram's executive/officer.
This person (Mr Karan Kapur [protected]) is un necessary calling me during my official timinings. After so many warnings he is not ready to listen me inspite of briefing of his hell sehemes. I am so fed up that soon, going to call consumer forum for mental haressment recovery.

I mr. jagdish shetty holding medical claim policy wish to cancel it since i am out of mumabi and not able to pay my dues to finicial problem. i came to know that you have withdrawn some amount form state bank credit card which i would like to cancel it. i know you charge some service amount which is ok with me.
thanking you, please do the needful.
jagdish shetty-certificate no. CS[protected] request no 13fs2c0

Im Rajiv Sharma IM Disapperad about This medclaim im taken this policy to my wifelast yr, now she had Problem doctor said u have to send a doc FOR PREE APPROVAL but they Cn do the my approval canceld now im stuck I had problem immiedieay where im bring the money what s beniffits im buy this policy other wise any body see this Pls do my Help,

With reference to your policy no HL00012324 that I am Anup Kumar Singh holding your medical claim policy include all my family members But I confirm date of birth correct your representative. When i received case less card date of birth wrong all of them. Detail are given bellow my family member

Name Policy no Membership no Mention DOB Actual DOB REMARKS
Anup Kumar Singh
HL00012324 HL[protected]A 25-Feb-79 25-Feb-77 passport
Shalini Singh
HL00012324 HL[protected]b 10-Oct-83 10-Oct-84 other I D.CARD
Raj Bahadur Singh
HL00012324 HL[protected]A 01-Jan-59 01-Jan-55 Voter I D.CARD
Lila Devi
HL00012324 HL[protected]A 01-Jan-61 01-Jan-57 Voter I D.CARD
Pradeep Kumar Singh
HL00012324 HL[protected]A 26-Jan-86 15-Nov-88 license


I kind intimate your concern costumer care officer but he had not given any responses for the same issue. And also I have been declaring that my family have not license / passport but some one have voter I D.CARD as per above details . If you’re medical claim policy considered ID or not .either yes Give written information in my correspond address not then cancelled my medical claim policy .
I hope please take necessary action for the same issue .

If any farther information please contact my no

Thanks
ANUP KUMAR SINGH
Policy no ;-HL00012324
[protected]
[protected]@rediffmail.com
[protected]@in.com

I took a car insurance from Royal Sundram. Recently my car steering side wheel got into the manhole and the pump got damaged and my left side got dent due to narrow road as it bumped with the side parking bikes. I filed the claim and the surveyor deneid that the dent is old hence we cant pay because of age factor. Also he was not ready to replace the pump (Rs 16000) as he says that this is not covered under the clause. He complaint that if I replace it then it will again get damaged due to location factor (lever at the bottom of the wheel).

ROYAL SUNDRAM IS A FRAUD DO NOT TAKE INSURANCE FROM IT. ALSO THEY DO NOT HAVE PULBISHED CLAUSES AND RULES. YOU GET TO KNOW ONLY WHEN YOU FILE FOR THE COMPLAINTS. CAN SOME BODY GET ME THE WORKEMAIL ID OF THE CEO AND MD OF ROYAL. I NEED TO TALK TO THEM.

SAURABH KUMAR
[protected]

Royal sundaram company has deducted ammount from my citi bank card but till date the insurance papers have not been sent to me .. I am waiting for the same from FEB 2009

I have personal experience of being treated in a shabby manner by the above company and they don't really intend to be o[censored]se to its customers.
I was admitted as an emergency patient in Niramaya Hospital on 15/16-7-09 as a emergency patient but they kept on delaying cashless facility by adopting delaying tactics.I would never renew my health shield with them as they are indeed fraudsters and would not recommend them to any of my patients.

I got a call from royal sundaram insurance company for the policy renewal(there was no claim ealier ), the same time Rs.2999/- amout has been deducted. More that 15 days they did not send the renewal policy document. If I send mail to the customer care "customer.[protected]@royalsundaram.in" for every update staus mail asking me wait for 3-5 working days. They are dragging with out providing the solution.

I don't have trust on this company now. Please don't hear any call from ROYAL SUNDARAM Insurance. They are Fraud and non responsive.

Can anyone please let me know any escalation email id other than the customer service and suggest me how to get the deducted amout from them.

Royal Sundaram is an unprofessional company wherein to get through the claims department through the IVR itself is a tall order.In case you are lucky with that, the customer service officers are clueless, rude and do not seem to have a procedure of either checking a manual or with seniors before bluntly repeating that whatever was done was as per process, they cannot transfer the call to anybody else and they cannot commit to any timeframe for resolution of any issue.PATHETIC SERVICE LEVELS and no transperancy.

absolutely hopeless

i subitted a claim close to 3 months now. there is no proper response, they rejected on a silly reason saying it was pre existing, there was no document at all to prove it. then they say they will get back in 3 days i do notknow what they mean by 3 days. as of now 3 months over no response. i need the email id or contact number of the MD

dont buy this policy

fraud company.

Sir,
This is Mohith, From Vijayawada . My policy Number :HL00023398, Last Week I went to HosPital To Take 4 brain Test .They Said This is Card Is Invalid And Noything Use Of this . This is FrauD And Responsible Compancy .But They Are MAking Calls And Making New Policy Plz Avoid Who Want To Join This Is Fraud...
Plz Reply Me If anyone Got the Solution ...

Respected sir/Madam
I beg to inform you that Yesterday 9/6/10 one Letter came at my home from your Royal Sundaram in thatYou specify that your insurance is cancelled on they dated 24th April 2010 and your car is on TOTAL LOSS in that letter they specify it.

but sir when insurance gave me money at that time they told me/written in the letter that your car is on scrap loss/SALVAGE LOSS, IT MEANS THAT INSURANCE NOT GAVE ME FULL CLAIM.Plz told me THE REASON OTHERWISE I COMPLAINT TO HEAD OFFICE.

Plz Plz, Reply me As early as possible(SX4-VXI MH15 CD 5867)policy no:-mp50019796
Reg no:-(vehicle no):-MH15-CD5867

Yours truly
shashi.U.mishra

Royal Cars — Fraud

Royal cars are not giving correct information their packages and tarriffs. I[censored] call them twice , the r giving different details in each call. They r fraud and robbers!

Dear all be aware of royal sundaram insurance they simply say everithing is over only u have to take this card to hospital, but this is bull... insurance
they simply blame us after taking this policy, they even force us when we reject this policy its anasty stupud insurance company ever i heard...
better dont go to such royal sundaram policies...worst responce...

FACTS ABOUT PURCHASE OF LIFE LINE HEALTH POLICY FROM ROYAL SUNDARAM:
Facts of the case:
1. Dear Mr.DHRUBA,
Thank you for making a payment of Rs 3331/- in favour of 'ROYAL SUNDARAM GENERAL INSURANCE CO. LIMITED.'
Quote ID Transaction Date Premium
AG023224IHP000726 27-Jun-2017 33311
In case you have any further clarification or query, please write to us at customer.[protected]@royalsundaram.in or contact our Customer Service Help desk at[protected]. You can also Chat with our executives on www.royalsundaram.in
As always, we assure you of our best service.
Regards,
Royal Sundaram General Insurance Co. Limited. _
2. I was asked to report to R B Diagnostic Centre, at P 173, Block A, Lake Town, near Jaya Cinema on[protected] at 08:30 hours.Ref: PC02592365 for check up.
3. I reported on time and handed over the email sent by Royal Sundaram and a photo copy of my AADHAR CARD.
4. Blood Taken in time. B) Urine collected on time. ECG report done and Blood Pressure Checked. ( Here I told the attending lady that the recordings are incorrect ) she did not say anything. She did not care to check if the battery was low or not because as soon after the reading I told her that the reading was incorrect.
5. Again when the consulting physician called me I told him that the Blood Pressure checked was incorrect. The same lady with the same instrument checked my BP in presence of the doctor and the recording varied greatly. I insisted on the doctor that my BP remains steady at 130/80 or 120/70 as per my medical report.In front of the doctor also the BP reading was incorrect.
6. ON return home I got my BLOOD PRESSURE CHECKED at 09:54 at the LOCAL CLINIC and it was 118/80
7. The premium is paid. Till date I have not had any response from ROYAL SUNDARAM. Accepted or REJECTED.Nor have I received my HEALTH COVER.

8. In the meantime I asked Royal Sundaram to cancel the proposed policy no. . PC02592365.They stated that they would get back after two (2) days. This is a system-generated response to acknowledge receipt of your mail and your interaction reference number is 1032193 with grievance cell on 17th.july:2017.

9. I contacted Royal Sundaram customer care and they stated that “ my request has been forwarded to the team and it would take five(5) days to do the needful with regard to policy no. . PC02592365.

10.Every day a sales team is calling me and asking if I wish to buy a policy? NOT ONLY THAT someone or the other calls me up and inquires when i had my a) medical tests etc;b) my height and weight c) from whom I took the policy and every time I told them that I purchased through online and premium also paid through online.

11.Till date I do not know any result of my first medical test and now on[protected] they are asking me to go for another medical test which I have decline. I have not received any rejection/and or acceptance letter.
I have every time told them to cancel the proposal and refund the amount of Rs.33, 311/- but ROYAL SUNDARAM is not responding in any positive manner.This is how they deal with Senior Citizens. Not a trust worthy company.

Royal sundaram people are cheater and donot approve claims they are the worst insurnace company in the woeld. Thugs of insurance polisies. Thieves

This is in regard with an accident that happened near Hitech City, while I was going to my office. My car Renault Kwid (Regn number: TS07FE1683) met with an accident on 14th Nov, 2018 and got multiple damages, left side doors and left side of bumper got hit by another car Swift (dents and scratch on bumper) and right side mirror and doors (very small scratch/dents) hit by another bike in traffic at the same time when I tried to defend myself from the car, there was another bike which hit on the back when I applied break suddenly, because of which back side also there is very small dent/scratch. As this happened in the traffic time the speed was not that much so that is the reason I am safe for god sake.

No-one will hit their vehicles themselves and submit it to the service centre for repair and bang their head for many days.

This is a 0 dip policy and everything should be covered 100 %, which I have confirmed many times when I took this policy from Prithivirajan (your employee).

This is total harassment what you guys are doing now, when there is claim; Is this the way you treat your customers?
Twice, I have submitted the letter and this is the third time and writing on the same issue, my vehicle is there at the service centre from Thursday[protected] and nothing has been started as of now. At the time of policy renewal or new policy you guys call multiple times and frustrate and now delaying and these responses from your team, which is totally UNACCEPTABLE.

Why there is need to open two claims? if it happened at the same time and has been informed.

I was in touch with Ashok, Yousuf Khan and Swachana and the way they responded is really bad, which left this case unresolved.
This is fraud company takes money and no service. In return.

Hi, After raised my complaint with Royal Sundaram Customer Service, they immediately responded me and returned back the entire amount Rs.4018 to my Credit card without any loss from side. So, I'm planned to continue my mother's policy with Royal Sundaram further. Their response was very good and very kind. So, I would liek to recall my complaint about Royal sundaram from this site. THANKS TO ROYAL SUNDARAM for their kind Customer Service!

hello friend
please tell me how u got the money, because the same way i lost my money in ROYAL SUNDARAM.

please help me.
thanks
janardhan.v
[protected]

royal sundaram alliance insurance company ltd. — insurance amount

vehicle no gj 9 ag 7563 policy no[protected] najmaben i mansuri mariti swift .istotal loss in accident agree for amount but your company not replaiei for my payment.lst three month my claim settle.

Dear sir/madam due to some financial challenges I have to stop my
hospital care insurance planCS[protected].
Hope you will be kind enough to help me for the same and stop it.In anticipation N.Chakraborty
Address:No36/2a Lotus Park, P.O.Naktala, Nr Raipur Girls High School, Kolkata700047.Ph No:[protected], [protected]

My brother is also getting the same kind of call from 66384848 telling that, he won 10 lakhs amount and the same can released if my brother can pay the single (only one) premium amount (around Rs 20000/-) by providing Credit card details. Moreover they said, if my brother doesn't have credit card, he can provide anybody else's card details that he knows... looks a big 420...

I think we should lodge a complaint with Royal Sundaram ragardles of who did this from that company.

Naidu,
London

I am also getting blank calls from 66384848 from the morning!I do not know who is this bugger! Surprised to know that it can be from company like Royal sundaram

maruti

Hi, I'm SANTHOSH, LODGING COMPLAINT AGAINST, TAT WITHOUT MY PRIOR THEY HAVE TAKEN MONEY OF 2, 999 ... I THOUGHT, THE EMPLOYEE NAME RATNA HAS MADE THE CALL, SHE SAID THAT, AFTERWARDS AFTER FILLING THE FORM, THE AMOUNT HAS TO BE PAID, BUT THEY HAD DONE EARLIER.. PLEASE HELP ME TO REGAIN MY MONEY...
MY CONTACT NO [protected]

Hi this is sampath kumar . I received some call on 25 oct 2008 from the number [protected] and
[protected] saying that i won 5lakhs 40 thousand cash price and they collected my total information from with credit card number and home address.
And again on 29 oct 2008 one person call from royal sundaram asking me that " on 25 oct 2008 have you received any call from royal sundarm and have you say yes to them " i said yes . finnally he saying you need to insurance with royal sundaram then only you will receive gift price"

This is very rediculuos activity from Royal Sundaram side. They need to find out the culprit purson and take the appropriate action. I am looking for legal view on this matter. No DSA or Company should do this to peopel.

Thanks and Regards
Sampath Kumar

i also received same call from that [censored]ers, i have not told them any details. after seeing somany complaints here i recalled them but that tata indicom number is not working. becare every body and don't releave any bank details to them.

Royal Sundaram — Non receipt of policy document and joining gifts

Hello Team,

I got my car insurance renewed vide cover note no. 0879446 through Royal Sundaram on 4th November '08. I was promised that insurance certificate along with holiday package and a wall clock would be delivered within 1 week.

Please note that till date, I have not received any correspondence on the same. Further, my ICICI Bank cheque no. 109369 of Rs 7646/- payable to Royal Sundaram has already been encashed on 15 Nov.

I am tired of reaching customer care as they keep telling the document will be sent within a week. Would appreciate all help that can be offered in this regards.

Regards,

Sanjeev Kumar
+91-[protected]

Royal Sundaram — Detection list is not provided yet

Dear Sir/Madam,

I have royal sundaram medical insurance account for my wife. I admitted my wife in the hospital due to unavoidable reason. I submitted my hospital bills for claim with insurance company. They paid me partial amount after 2 weeks of time. From 20th Nov onwards i am requesting them for detail detection report, so that if any of report or bill missed in my postal i can gather from hospital to claim the rest. I

I have sent many remainder but action from them. I cant scrap this insurance go to another on as this policy is 5 years old one.

What can i do for my issue.

Thanks,
Kumarappan.S
+91 [protected]

NON RECEIPT OF POLICY DOCUMENT CERTIFICATE NO. CS[protected]
MY DETAILS ARE AS BELOW:

JOHN CHRISTOPHER 20.09.1968
SONIA CHRISTOPHER 06.06.72

JOHN CHRISTOPHER
A11- 604 PRAKRUTI PALMS,
OPPOSITE BRAHMAND PHASE 7,
AZAD NAGAR, THANE (W)
400607



PLEASE SEND ME POLICY DOCUMENT AS EARLY AS POSSOBILE.

JOHN CHRISTOPHER
MOB NO.[protected]

Thought o[censored]pdating the progress. After i submitted the grievance in their site(http://www.royalsundaram.in/), thanks god got call from their claim department.

2nd settlement amt came after a month time but in that too they have missed partial amount. Again send the feedback to claim department and finally got solved.

Finally they settled all the pending amount in a couple of month time frame. My personal thanks to Irudaya Mary in the claim department.


It was a pain for following up for the smaller amount.Hope they will not do this mistake (or) take cusotmers emotions in to play. Some of my feedback


1. Good to provide deduction list along with the first settlement.
2. Give regular attention to the email id( customer.[protected]@royalsundaram.in) provided.
3. In the whole transaction quick response to the emails would have made the feeling better.
4. Give good number of telephonic ports to claim department. ( i alway found the calls landing in the renewal department than claim department)


Thanks,
Kumarappan.S

Royal Sundaram — Insurance claim

My car got a minor accident and small dents on 30.10.10.I was out of Kolkata from early morning of 31.10.10.After returning I took my car to Machino Techno maruti service station for the repair of the damage and claim of insurance.My car was kept there for 5 days and I was given a pre-invoice job cad no. JC10013819 dt 13.11.10 of Rs 5861/- of which again 180/- is said to be consumable goods which are said to be not covered under insurance and I was also asked to pay a "policy" price of 500/-.So for insurance claim invoice of 5861/- given to me I had to pay 680/- for which no proper invoice was given to me.I was given just a money receipt for Rs680/- where it is said "against spare parts/repairing of vehicles no WB06A 9180 job no.JC13819."
Even after repeated query I failed to get any proper answer.I feel the company has cheated me in not giving my full claim and charging me rs 680/-.

I agree with hanky panky giong in at Royal Sundaram, I had switched my health policy that I had with National Insurance Co. since 2004 in 2008 to Royal Sundaram and all retrospective NCB were transferred. In June 2010 I operated for Urinal Stone and lodged my claim, which was rejected but I had no information from company.

I am really surprised towards this kind of attitude from Royal Sundaram, who believes in collecting money but not entertaining claims. It is really shameful on the part of Royal Sundaram. If this is the attitude, why one should buy any insurnace from Royal Sundaram????????????????

This is against complaint of (Ujjayini Das Sarma on Nov 25, 2010).

Madam,

It is requested to go through the Policy wording, which states regarding the complaint as raised by you. Briefly "In Motor Comprehensive Package Policy, vehicle registered with in 1500 CC., for any and every claim, 1st 500/- will be shared by Customer/Insured only. Again, Consumable are not admissible against Motor claim as Motor Policy only cover accidental event.
This is not for a particular Insurance Company but as per market practice". Moreover this market practice is based on Indian Motor Tariff laid by IRDA.

And, just for your Information, In every Insurance product, the tag line, is "Insurance is the matter of solicitation, please read the offer document before opting the same". Even all Insurance Company, be it Private and Public, use the same even while advertisement.


Shrotriya Banerjee
[protected]

This is against complaint of (Mar 10, 2011 by Hemat Palan)

Dear Sir,

Please provide me all relevant details like, Policy No.
Claim No.

Royal sundaram does not pay hospitalisation . When my daughter had accidental fall and admitted to hospital. the insurance company did not pay.

Pl dont believe in Royal Sundaram

I trapped in royal sundaram health insurance policies last 2015.
They made a mistake in my date of birth. I applied to get a correction in the same. They didn't do that. Now after a no of request to cancel my policy they r behaving as if all bloody representative of royal sundaram r sleeping.
Should i move towards consumer care ?

Suggestion to all : Instead of getting trapped in policy like Royal sundaram go for some good one.