Royal Sundaram General Insurance Complaints & Reviews

I bought my car insurance from this company. After the payment online they send me proposal copy. Where my chassis number printed wrongly. Immediately i have called them, and over the phone i have updated correct number. And they have told that in all the records they have updated it. After few day they have sent me soft copy with wrong chassis number and send me message that it has been dispatched. Again i reported the same issue. After a month on tracking they have given three consignment number and on which two of them shows delivered. And even i got sms on mobile that the product has been delivered with stamp and signature. Its 100% sure that these people are not maintain proper user information. Till now i haven't received my policy hard copy. Its one of the big mistake done by me to choose the policy from this company.

Mera naam pratik chaudhary h maine 10july2019 ko insurance renew kraya tha 24august2019 ko meri car vitara breeza uk17h7700 ka accident ho gya tha jiske karan car damage ho gyi maine claim k liye company ko sare document k sth request ki lakin mjhe claim nhi dia or bht preshan kia jara h torcher kia jara h m bht jada depression m aagya hu kripa meri help kre.. Car ka policy number vpc[protected].

Satyendra kumar pichle 20 din se mere baat nhi hai rahe hai... Mujhe mara refund nhi mil raha hai... Main humesa satyemdra kumar ke diye huee numbar pe call krta hu bt koi unki mere se baat nhi karwate hai... Main ab choungumair adaalat me case fill kar raha hu... Mere se cheatting kar ke paise le liye hai or mujhe mere paise wapas nhi kar rahe hai...

I opted for porting my parents policy to royal sundaram and paid amount on 23rd aug 2019.

There guys were on toes till they sell then they are laid back and we need to run behind them for support.

They told home visit for health check possible before sales as long as we are comfortable paying 300/- and later they simply ignored that promise and insisted my parents to visit a diagnostic clinic which is 21 kms away from my home.

And canceled policy on 9th sep 2019 as we failed completing health check. They never told me that we need to complete checks in 15 days. They simply canceled my policy and when i raised a concern about cancellation with out my knowledge then they are saying about clause of 15 days to submit medical tests reports.

And most irritating part out of all this mess was they never agree on their mistakes and they are the most arrogant people around.

Most irresponsible customer services team i have come across till date.

Thank you,
Bhuvan reddy,
M: [protected].

Without my knowledge Royal sundharam insurance looting my money for 2 years...

I am DESHAKUMAR D

accidentally I noticed my sbi credt card statement and I noticed that Royal Sundharam Insurance has taken my money on 14th July 2019 Rs.5771 and 17th of July 2019 Rs.3809.

In 2017 I took Royal Sundharam Insurance using my sbi card...from that date they saved my card data and using it continuously in which I never received any kind of insurance from them...

I want concerned department from that company should take action and cancel and revert my hard earned money...
I called customer care they are disconnecting the call inbetween...I got recording also...

Name : DESHAKUMAR D
mobile no. [protected] / [protected]

Dear sir,

I have purchased royal sundaram general new two wheeler insurance. I have done payment thru upi - qr scan sum of rs.970/- via policy bazzar.com
In my bank the amount was debited but still now i didn't get any soft copy for my said policy
I have attached my bank statement

Please kindly do the needful for the same

Waiting for your reply

Hi,

I am gagandeep singh, i got a policies from royal sundaram. I personally asking to everyone please don’t brought any kind of policy from royal sundaram. This is a very cheap & # system. They are doing so many calls for creating trap to catch the customers once the customer will come then they will come at their own character.

I brought two policies one is life policy and other one is health policy. At the time of purchasing they are committing no charges will be applicable on before 30days cancelation. When i will go to proceeding with the cancelation process then they are asking me before 30 days policy cancelation fees is a 100rs and after 30 days will be charges 1800 something. ‘what rubbish!!!’ i am trying to contact them for policy cancelation regularly. After 3 days finally got contacted with them they proceeding one policy initiated and one forgot. After 2-3 days i am again asking them for policy cancelation and they initiated. Again after 3-4 days they are asking me you have got delayed for proceeding to cancelation process. Now you got charged for the health policy cancelation ‘wtf’. I am using hdfc credit card from last 4 years and i have nothing any kind of issue with them. Such a very # service …

I strongly recommended to everyone don’t get any policy or service from royal sundaram at any cost.

Such a very # company….

My car no. Mp45c1049
My name dharmendra tawar
Mirror is not given in insurance after having zero depth insurance the value of insurance is 85, 000 liability and i have been charged rs/-11, 089 which is not matching in zerodepth insurance. As i checked personally according to list given from showroom not all parts installed. My work done at makarpura kataria workshop vadoadara. So i need that installed side glass mirror in any condition. And fake list of parts provided and charged 11, 086 so i am analysing and take this case in consumer forum. My no. [protected] take this matter seriously.

Respected sir /madam
My self rajkumar dharnia owner of a tata authorised workshop. Running this particulr business from last years.
In rajasthan bikaner.
I want to state that your staff mr. Ghitala who is in claims department is harashing ur from last 6 months sir.
This is not only a matter of a single vehicle his daily practice to make costumer dissatisfied and making there claims fault.
I an requesting for a particular vehicle frame change from last three months he refused any ways no problem but surveyor recommended for new frame the chasis band master has also recomended for new chasis but he is always making the claims as hell.
Respected sir you can see your market status also.
What was it befor 3 years and what is the condition as of now.
Yesterday he has also abused me and now blaming me that you abused me and clearly saying do what ever you can. I will do whatever i want.
So kindly look over this very serious matter and take a necessay action as soon as possible.
Look over your market share you will definately feel the diffrence.
I promise he will make your business hell.
Regards
Rajkumar dharnia
Owner tata authorised service station.
[protected]

Hello Sir
I bought health insurers from Royal Sundaram reference with sbi credit card agent code- AG004228
policy number- HSAA[protected]
DATE OF PURCHASE[protected]
I ma facing issue from the day one still not recived any physical document and cashless card also and i am trying to take followup with royal sundram team but they were give fake commitment last 2 months your card will be disptch next 7 days i have all email screenshot and i am share with attachment till 28 may but no card receive no document 4 month has been passed please take action against Royal sundram team

Sales executive called me for my two wheeler renewal i asked 2 year plan he told me rs.850 per month for two year total rs. 1700, and same am transferred amount. But till now insurance copy not given. After i raised complain he called me and told that 2 year plan not available asking to take one year or three year. I said please return my money but not credited in my account.

I am a returning customer to royal sundaram for car insurance. Sorry to tell that customer care contact number[protected] is out of service when i tried for almost 10 times on 16-may 2019. This has happened almost two weeks back also. Later i have also complained about this to one of the insurance advisor who called me to confirm my renewal. I haven't yet renewed the policy. But i would do so only if you are awailable on your customer care phone number... Means the number should be working. I know they would come up with industry standard phrase "we are sorry for the inconvenience caused", i attach no value to the phrase. As a motor vehicle insurance company the number would be the one we call at the time of a crisis. If it is not functional /inaccessible most of the time, what use is taking a policy from royal sundaram let alone renewing one?

My car chevrolet cruze bearing reg. No. Hr72a5993, policy no. Vpb[protected] comprehensive, met with an accident late night on 10th march 2019.

Both the airbags got deployed and front left of car was damaged.

I informed on r. S. Claim no.[protected] of the accident and vehicle was towed to nearby chevrolet service center on 11th march 2019, morning.

All the related documents, fir copy, dl, pan card, aadhar card etc. Were submitted to the company in next 3-4 days.

I requested r. S. To settle the claim as per their liability towards repair of the vehicle, since vehicle is in major damage and airbags are also deployed, so it is not safe to use the vehicle after repairs, it will put the life of driver and other occupants in danger.

I am in continuous touch with the r. S team but there is no satisfactory progress in this case and each time i was given new excuses or some investigation is still going on.

It`s being more than 1.5 months now since the claim being intimated but still there is no resolution provided yet.

R. S. The insurer is even forcing me to go for the repairs, as they do not value human life.

Kindly look into this.

We had paid the renewal premium vide chq. No.108804 dated 20/4/2019 drawn on dena bank, pimpri branch pune for my policies nos. Mig[protected], mig[protected]., mig[protected]. The above cheque was returned unpaid because the cheque number entered by your person was 108004 instead of 108804. We request you please represent the same cheque once again.

Hello team, i have never joined in royal sundaram policy. It is linked with sbi credit card and automatically is debiting rs 6009 from the account with out any information. When i raised complaint on this issue. They said they can refund only 1 year policy refund not responsible for before years. Mobile no. [protected], avenugopal. Date of incident : 14th march, 2018. Requesting for refund.

I have taken royal sundaram lifeline supreme family floater policy for 3 years tenure. Me and my husband are covered under this. Before buying policy i have asked mamy time to royal sundaram representative that i ll be soon delivering baby and i would like to add her in our family floater policy after her birth. Representative said yes u can add her in ur policy, once ur baby is born u send us her documents we ll add her immediately to ur family floater plan. Whatever extra premium ll be there we will charge for that.
By keeping all this factors in mind i bought policy with tenure of 3 yrs. Now my baby is born and i have called royal sundaram toll free number and asked them procedure to add baby name in policy. They said u can't add ur baby name in policy now. It can be added only at the time of renewal. I told them it was assured to me while taking policy that my baby ll be added immediately, no one told me it can be added only at a time of renewal.
If i would have known this fact that baby name can be added only at the time of renewal, why would i have taken policy for three years. Now if i wait for my policy renewal to add my baby name in she ll not be medically covered for three yrs which is not good. Now what they are suggesting me is to by separate policy for her. First they gave wrong information to me and now they want me to take another policy for my baby. They just want to earn money by selling policy.

I was admitted in hospital on 4th December(Policy No. HSAA[protected] &(Settlement of claim number: IH18004424CSL01) for major abscess surgery which required daily twice dressing and it was not possible to visit hospital daily for dressing because i was on bed ridden and could not walk. So we appointed doctor for daily visit at home which was way too expensive but as i was medically covered, i knew that it will be reimbursed according to the post hospitalization policy . But they denied all the amount of my treatment saying that home visit not allowed. I am attaching the my summary report in doctor have clearly advised for daily twice dressing. How can they deny whole treatment reimbursement . This is so unethical. Why do we take medical policies if we dont get it covered properly. I request you to kindly give me my reimbursement amount otherwise i ll go to consumer court and file a police complaint as well

As on 19 april my father was admitted in apollo hospital due to pneumonia cold cough headache and chest pain on an emergency basis doctor said to admissions and when i claim for cashless claim the royal sundram denied as they said for this hospitalisation not necessary as he was too much serious that time and pollo hospital doctor said for admission how can they denied and after i send all the doctor prescription to them then also denied
I want my money back otherwise u see today i complained to consumer court and fir in police station

I bought health policy for me and my mother father through Citi Bank in 2015, now i already paid for 2 years again, suddenly i checked my DOB mentioned wrong in policy, i emailed them for changes before the renewal date. and i got email that changes will be done. after 15 days i sent a reminder and got email changes cant be done, i said cancel only my mother policy and me and my father will be continue. they cancelled complete policy and without any call and information. i got msg from through Pay zap you refunded only 20000 and i paid 25000 approx. i called many times to customer care they said i'll get from their representative but no call, its really fake company no services no response.
i have been paying you from last 3 years now i already paid for 2 Years.

Dear sir/madam,

This is the limit of carelessness. Your staff of customercare is very very careless. Three (3) times, i have received the car policy with worng dob and not endoressed cng kit.

Please note that inspection in respect of my car no. Dl2cam9950 was done on 13.12.2018 and photographs of the car as well as cng kit was duly taken in respect of my car policy no. Is vpb[protected] dated november 19, 2018.

You are requested to kindly search your records properly and issue me the fresh car policy with endorsement of cng kit and incorporation of my correct date of birth which is 30.11.1967.

Regards,

Krishan gopal sharma
House no. 51-52, mandir wali gali,
Azadpur village,
Delhi - 110033
Email id : [protected]@rediffmail.com
Telephone :[protected]
Mobile : [protected]