Royal Sundaram General Insurance Complaints & Reviews

I would suggest to all that think 1000 times before buyging any policy from Royal Sundaram.

Also, do not let them immediately to debit your account - may be credit card or anything else.

By any means, do not buy any Policy from Royal Sundaram unless you are 100% satisfied with what they are saying and also buy only after you go through all terms & conditions.

My main suggestion is don't let your money go to them immediately aftre they approach you...you will be in DANGER.

For information to all,

My due date for the repayment of HSBC Credit Card is on September 09, 2011 and I may have to pay the interest to HSBC due to ROYAL SUNDARAM

Hi All,

This is to inform you that when I was fed up sending emails and calling customer care of Royal Sundaram, I emailed to [protected]@irda.gov.in.

You can't imagine that within 1-2 days I got reply from Royal Sundaram confirming the receipt of emails that I sent earlier and also confirming that money will be refunded soon. In fact the money was refunded to my HSBC CC within 2 days.

So, what did you get or learn from here?

Any complain regarding insurance, you can email directly to [protected]@irda.gov.in and if you are genuine your problem will be resolved within the earliest.

THANKS TO [protected]@IRDA.GOV.IN
:)

royal sundaram general insurance — not receiving check

on 06/04/2009 send royal sundaram genaral insurence company one check pod no[protected] but i cen not received it.why you not delivery, i want reason.

srinivasa rao muddana, 39-1-63, old andhra jyoti building, labbipet, Vijayawada, [protected], [protected]

Royal Sundaram Health Insurance — Royal Sundaram Health Insurance - Cheated when I Claimed My Cash Benefit Plan

I feel cheated by this fraud company (ROYAL SUNDARAM).I advice all of the new customers to not enrol for any product of the above company.

Royal Sundram Alliance Ins.Co.Ltd . — For not providing claim amount..

1. That a Tata Safari Exi model bearing registration no. RJ 14 U 2227 was being insured by your good office through policy no.vpc[protected] from 5/11/2008/ to 4/11/2008.It is stated that my client took a comprehensive insurance policy and got the questioned vehicle insured against all possible losses including theft.
2. That questioned Tata Safari was delivered by manufacturer’s with a pre installed music system i.e. Blaupunkt Plambeach C51 & Blaupunkt 10 CD changer having market cost of Rs 41516. It is stated that insurance policy was taken by my client, was covering the risk of the questioned car along with all accessories which were supplied by the manufactures.
3. That on date 2nd December 2008, at around between 9 PM to 10.30 PM, the questioned car was parked near Bhawani Niketan marriage garden, Dher ke Balaji, Jaipur and when my client reached the car after attending the marriage, he found that both front window glasses of the questioned car were broken and company fitted music system was stolen. It is stated on 4th of December 2008, my client filed a claim for damages and loss arising because of theft of music system, at your good office.

4. That on 9th December 2008, my client lodged an FIR at Police Station Jhotwara, which was registered on 19/12/2008.The police after investigation not able to trace the thieves and accordingly filed Final Report (FR) on[protected].

5. That my client, then after filed submitted the copy of Final Report, Registration Certificate, Insurance policy, FIR & driving license at your good office, in furtherance of the claim filed by my client.

6. That your good office only allowed the claim to the extend of loss arising out breakage of two front window glasses but disallowed the claim of music system, without any cogent and plausible reasons, moreso when the insurance policy was covering the said risk.


7. That than after my client made repeated request both verbal as well as written on several occasion, but they remain unanswered.

my vehicle policy no[protected] Name Najmaben I Mansuri Himatngar Gujarat, I claim Last Three Month
for my vehicle payment.but your company did not replay, my vehicle no GJ 9 AG 7563 .my vehicle totaly loss and agree for amount 4lakh 75 thousand .i agree for amount but your company last three month not replied.i purchase vehicle kiran motors himatnagar mariti swift.so please find what is the problem of your company . more dealers are pressure for take your insurance but we are not stisfied, no result of your company.

Hello friend,

If the company refuses the claim, you can approach the Insurance Ombudsman of your area. Pleave siti the web site of Insurance Regulatory and Development Authority (IRDA) where you will get the address of Insurance Ombudsman for different regions. www.irda.gov.in .You should give full details of your claim and reply received from the Insurance company in your complaint to the Ombudsman. The Ombudsman can look in to the complaint and give an award which is generally accepted by the Insurance company.

I can't give an opinion on the merit of your case here as I do not have full details of your policy etc.
Read your policy terms well and see that you have complied with all the conditions laid down there.
The Insurance company is bound to provide you coverage for any treatment that you had taken while in India irrespective of whether you had undergone any treatment while residing abroad and claimed insurance coverage for that from overseas insurer.

So approach the Insurance Ombudsman as early as possible with full details of your claims with Royal Sundaram. There is no fee for that, you can write a complaint with details and send it by Speed Post to the Insurance Ombudsman of your area.

Royal Sundram General Insurance — Motor Accident Claim approval

policy no- vpc[protected]
Cover note no- CNL3131149

I Met a accident and the car was damaged. The Motor service agency is affiliated with Royal Sundram Insurance. The claim was filed on 30th Dec by the service agency but still the royal sundram people are not process the claim request. The Car service agency is still waiting for the approval from the insurance company to start the repair work.
The Royal Sundram people have not made any curtsy to call the client and talk. Neither they are giving the approval to Service agency.

Date: 18th march 2011
To,
Claim Manager,
Royal Sundaram General Insurance Company

Subject: Cause of Accident
Dear Sir/ Madam,
Herewith on your said instruction I am writing you this cause of an accident in direction of my burnt Car insurance claim. Before explaining the details I would like to mention required information for your company.
Vehicle Name : Hundai Accent Vehicle Car No: GJ23H 2433
Vehicle owner : Mr. Pranav Pravinbhai Patel
Royal Sundaram Vehicle policy number :
HP with Corporation Bank Vallabh Vidyanagar branch
Loan Account Number :
Briefing up the incident I was driving my car on expressway (Baroda – Ahmadabad) on date 10/03/2011 routed towards Ahmadabad airport from Anand for purpose of dropping of my relatives departing for USA who were accompanied with me in car. After crossing 10 K.M. away from Nadiad at the time of 12:30 A.M. all of sudden from left side of my vehicle’s bonnet I found rapidly evolving fumes of heat as I was driving the car I found something suspect able happening with my car so I stopped my car. The moment I stopped the car a flame of the fire started from the same place. Hence I found first importance of safety for passengers’ travelling in the car. There were total four passengers in the car listing those passengers:
1. Driver: Mr. Pranav Pravinbhai Patel
2. Next to Driver place (Co pilot): Dr. Bhavin Soni Relationship: Neighbor
3. Rear seat back of driver: Mrs. Kantaben Patel Relationship: cousin grandmother
4. Rear seat back of co pilot: Mrs. Susmita Patel Relationship: Cousin aunt
After leaving the flame firing car our next step was pulling out my important papers and luggage from the car. During this period of action fire in the car was uncontrollable even though at the same time my effort for to control fire with bottle of carried drinking water bottle was not getting success. As my grandmother having age above 80 years was accompanied at the moment we transformed away from incident place to safeguard distance where we can assure safety of my grandmother and cousin aunt’s safety where I have instructed my relatives to stay away there for safety purpose. During the same time Dr. Bhavin soni coordinated with rescue team on toll free number of express highway informing about this incident also he informed to fire station for help of this disaster control. In result of communication within few minutes express highway patrolling team accompanied by Mr. ravi Rabari arrived and his team managed to corner scattered laid luggage o[censored]s from the road and controlled the traffic. After that fire brigade truck arrived and started to control fire but at the end of fire I found that my car was totally burnt mean there was only burnt car body all car parts were vanished completely in the fire. On service behalf of fire brigade truck I paid INR 2000/- for their service. With the help of patrolling team they have arranged to carry my car at entrance toll of Dakor Baroda express way with purpose of to clear road traffic after cooling down of my car.
On same day in the morning I had contacted Down Town Hyundai Motor show room in Anand from where I purchased this car and also obtained insurance for same. On description of happened unfortunate incident they advised me to contact insurance company regarding my total loss of vehicle for my insurance claim. I was assisted call center number of Royal Sundaram General Insurance Company by show room calling upon that number I had a talk with MS Sangeeta where she informed me that for Lost Car examination our person will come for review hence we left for Dakor-Baroda entrance toll where car was placed by patrolling team. Where I found Mr. Vinit who came for examination of my Car, He collected required documents from me and had snaps of my Car. On asking upon any required formalities from my side towards claim of insurance such as police FIR or other things he said me that as your car was totally burnt we don’t need any FIR for Insurance claim. After completion of necessary examination from his side I called carrier company from Anand to carry my burnt car from present destination to Mogri for which I paid INR 1850/-. As Vinit told me that your car is totally lost so no need for any damage estimation from your Car dealer he advised me that it would be better if you put your car at your own place of residence so that I don’t need to bare any garage parking and estimation expense.
In addition Vinit told me that for your claim another person will arrive at your place and fill the claim form and tell the further procedure, Next day Maulik came for examination of my car in afternoon. He asked me how that was happened and then I explained him the total incident, after that he gave me the claim form; I filled that form for my total loss car. I also asked him again about any formalities from my side then he told me that you call me on Tuesday (date: 15-mar-2011) for next step.
As maulik said according I contacted him on Tuesday and asked him about carrier (Toeing) charges on asking upon this query he said me that we have no any clause for such refund as I found Vinit and Maulik having different statements I asked Maulik to give me his senior’s number. So that from his side I got a contact number of Mr. Reddy. Before explaining conversation I had with Mr. Reddy, I must want to flash that he is a very rough with his client and he have no clue how to treat any hearted victim who lost his Car in such unfortunate incident. Mr. Reddy settled my query for carrier charges and assured me for its refund in my insurance claim. Commuting with Reddy (I will write Reddy instead of Mr. Reddy) he instructed me procedure for my claim settlement. As per Reddy I require to go for police FIR (This thing I came to know on 16/03/2011 – for what I was not advised or suggested by Maulik when he came for claim form fill up at my place) I informed Reddy that I have no Police FIR so he responded that you just mention in your claim form that there is no Police FIR and proceed further.
Second Reddy said me to close the Bank Loan and get NOC from Bank and submit that in RTO for cancellation of Vehicle registration I said Reddy that my Car is planned and according I had a HP with Bank even though on lost of my car I paid my last EMI on 15/03/2011towards my Car loan account. Asking to the bank for my pending loan amount I confirmed INR 1, 87, 00/- approximately. This amount was unable for me to manage according further procedure for insurance claim instructed by Reddy. So I again contacted Reddy for my this problem, Reddy (claim manager of your company) unexpectedly responded that If you are not having capacity for loan closer you are not creditable and carry any status for owning the Car.
This statement from your executive lost your company’s reputation from my mind. I must mention that I was fool who changed my car insurance from HDFC Agro to Royal sundaram before two years back. Frankly speaking your employee requires lessons for Customer relationship and communication behavior.
Finally after suffering from this unfortunate incident and uncooperative response from your company’s management side I am writing this towards proper and faster early settlement for my claim by proceeding for closer of my bank loan by issuing cheque in favor of Bank in accordance to said pending amount from bank side to obtain Vehicle cancellation letter from RTO and for remaining claim amount kindly provide me cheque in favor of mine (A Car Owner)
I hope you will understand my feelings and process faster with needful doings in direction of claim settlement.

Royal Sundaram Insurance — Third party insurance payment

My car met with an accident and resulted in to two person got injury on legs. I had admitted them to hospital. Total expenses comes to 2.10 lacs. Uptill not i have paid 1 lac rupees. Insurance company has denied for any payment to third party. I had a full insurance and paid more than 12000/ including third party premium. I should get full amount of third party expenses. My car no is GJ-6 DG6520. My mobile nois [protected].

Third party payment is made through court only, and as per the court order.

Royal Sundaram Alliance Insurance Co Ltd. — Wrong Information

I am holding a policy with Royal Sundaram Alliance Insurance Co. Ltd. for last 3 years receiving the renewal notice on time and also making the payment of premium accordingly. This year since we did not receive any Renewal notice on time, we have following for for 3 days with their Customer Service Department wanting to know where to do we make the necessary payment as we had visited their Bishop Leproy Road office adn they informed us that we cannot make the premium payment there. We somehow managed to find out that their Salt lake(Millenium City) office takes the payment. So we approached Mr Manish Kumar Verma (Area Head -Direct Sales-Kolkata) about the same who told us that the premium amount has changed and did not take our payment. He also told us that there is a grace period of 15 days, whereas his junior Mr.Shantanu Sarkar (extn:111) tells us that there is no grace period. When we asked for something in writing, they said that they cannot give anything in writing until and unless their Corporate Office gets back to them. After 3 days, on the 3rd day's evening (6:00pm) which was expiry day of the policy, Mr.Manish Kr.Verma sends us a mail quoted below:

Dear Mr. Sushil,

As discussed with you regarding your premium amount which has got increased
from the last year, spoken to the corporate office and came to know that " Due to medical inflation the premium amounts are revised"

Regards,

Manish K. Verma
Area Head -Direct Sales-Kolkata
Royal Sundaram Alliance Insurance Co. Ltd.
Mob. +91-[protected]
Phone +[protected], 20
Ext. No. 112
(if required, the same can also be forwarded to consumer forum)

So after 3 days of constant follow up we do not get to know the premium amount via mail or any sort of letter. Instead pay the amount as was aksed for by Mr. Manish Kr.Verma and Mr.Shantanu Sarkar. I at the age of 70 years was left with no other option but to make the payment as verbally informed to me. Is this the way that a system should work. I would request for an answer.

Looking forward to a prompt action and kind reply

Regards

Royal sundaram alliance insurance company — I have not got my pf as of now

hi my name is joyappa i was working with royal sundar alliance insurance company bangalore , i lleft job in the month of june & wanted my full settlement of pf , I had sent all necessary documents to chennai pf office & after couple of month i got a letter from chennai pf office stating my amount was transfered , But in that my account no was wrong , due to that amount was refunded to pf account , And i called pf office & spoke to cash division people , they told me to send a copy of my bank account & prevoius letter which i have sent , i have done that three months before , but nothing has come in favour , again i spoke to cah division people they told my amount has been refunded to pf cheenai due to wrong account no , Irrespective of this nothing is comming in favour , my father is a heart patient , i have no job to work , i have sold my property for fathers check up , can u pls help me getting my account settled my pf account no is TN/50012/1247 & MY ACCOUNT IS WITH HDFC BANK : [protected] , Kindly do me a favour , iam a poor guy , i have no job , no money pls help me pls . regards joyappa

well name is joyappa

Royal sundaram alliance insurance company — unauthorised debit in my u b i credit card 4***** 4062

TODAY AT 18.39 I AM SURPRISED TO RECEIVE A S M S MESSAGE FROM ROYAL SUNDERAM THAT A TRANSACTON OF RS3999 HAS BEEN DONE BY USING MY U B I CREDIT CARD.I NEVER GAVE SUCH INSTRUCTION.THEY MUST HAVE HACKED MY CREDIT CARD AND DOING FRAUDULANT ACTS.KINDLY ORDER FOR PROBE AND TAKE SUITABLE ACTION
WITH REGARDS

M M BHASKARA RAO