Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

On 13th nov 2017 i was travelling in rajasthan roadways (Jaora - tal). I am a daily up downer passanger and travelling in this bus since last 3 months. But yesterday what happened was really terrible. I stood at the bus door prior to the arrival of my stop. While i was standing, the bus conductor misbehaved with me and told me the name of some other bus (Trivedi travels). He warned me not to travel in rajasthan roadways ever and told me to travel by trivedi travels. I request the authority to take the firm action agaisnt such unmannered staff of your bus. People say nothing is going to happen by such complains but i hope the misconception of people gets over through the considerate action on this matter. Thank you

मेरा नाम संदीप कुमार का स्टुडेन्ट कार्ड स्वीकार नही किया
मुझे कन्डयकटर ने पुरे किराया टिकट दिया और वह कुछ अभद्र शब्द कहे और कहा आगे से गाङी मे मत चढना -
RJ 30
PA1515
नाम --हरपाल
ph . [protected]
यह अपना address बताया है सरदारशहर डिपो बस है
कन्डयकटर व्दारे पुरा किराये वसुलने पर स्वारीयो को असुविद्याए हो रही है इस बात पर गौर किया जाए ।
RSRTC rajasthan

I booked online ticket from jaipur to barmer. I entered top for payment and get the massage from sbi bank for a successful payment of r's 637.06 transaction id[protected]. But i did not get messages for seat conformation. The rsrtc website is not working. Inspite multiple attempts rsrtc website is not working and i am not able to get my ticket please help me to get my ticket for journey of 15 october

I booked the ticket having ticket number[protected]
The rsrtc bus got cancelled and the authorities confirmed that i will get the refund asap.
But even after numerous calls, messages and emails, i got no response from them neither i got the refund.
This is extreme irresponsibility on rsrtc's part.
Request you to please help
Pnr no. :jhdf[protected]
Date of travel: 20th sep 2017

I am a regular traveler on the route via mandir mod circle, vidhyadhar nagar to purani chungi and as usual i board bus no 8b, costing me rs.14 but today (29/09/2017) when i boarded the same bus for the same route i was asked to pay rs. 17 for the same. What the hell? I fell cheated. It's not a matter of rs. 3 extra which she (Conductor) asked me to pay but it is about the trust on the govt. Servant and on top of that when i escalated for the extra money she was charging, she rudely asked the bus driver to stop the bus and to throw me out and almost pulled me up of the seat. I felt really embarrassed there but i wanted to defend my cause and said who the hell are you to throw me out of the bus. At the end though i paid rs 17 to her to avoid the warmed up situation. As i said above, it's not about the extra money i paid but it's about being cheated by the government servant. Not being a local resident, these government servant are cheating people like us.

I want this complaint to be raised to the respective department and necessary action to be taken against the lady conductor so that these too people get aware that public also holds the power to raise the voice for any such cause. Today when we are promoting women power, these government servants are misusing that... Have added the pics of the bus with lady conductor.

I've tried to book online ticket from rsrtc website. There the departure time from the ahmedabad bus stand was 11.30am but the bus has already departed from the stand before time. When asked for the query at enquiry section, they people misbehaved and didn't responded well. Harsh language and misbehavior with lady passenger having ticket was not for the first time at that place. They people are placed there to help customers but neither they respond well not they behave well. Another bus was there at the stand then also they didn't provide the enquiry and make people suffer alot.

Hello rsrtc
I would like to share a problem that i faced last night with you. The problem is that i booked a ticket in rsrtc bus (Bus no-rj09pa4628) and i was waiting at khumbha marg depot jaipur. Arrival time was 9:00 pm and i was there before time, there are some more people waiting for the same bus in which there are 3 girls and the conductor stop the bus at depot and denied to enter in bus. There were more than 100 people in the bus at that time and the maximum capacity is 60 people. We all booked online ticket. Then we will call at tonk depot that we'll come there and again the conductor didn't go in tonk so again we face problem. I booked a taxi from jaipur and finally i catch the bus at kachola depot and then i shout at conductor for such problem then he was behaving very rudely, name of conductor is madanlal paliwal. I request you to look into this matter and provide me better resolution. I pay 3000 including bus ticket and taxi fare. I m really very disappoint with rsrtc service. I need a solution.
I m attaching my ticket.
And punished this conductor madan lal paliwal so no one face this kind of problem in future and hope that you provide me resolution asap.
Thank you
Nikhil jain
Contact no-[protected]

I have booked two tickets from jaipur to jaswantgarh on 31 may 17 vide ticket number 55564560 and 55564561 in bus number 9301 (Sikar depo). My ticket booking time is 7.20 am. The bus was run in wrong route. The bus gone to ladnun from sujangarh directly without passing from jaswantgarh. The bus came jaswantgarh from ladnun. I requested to conductor {name ml yadav dsa (Jpr[protected]} for pass bus in jaswantgarh from sujangarh but he refused to run bus in right route and told me to raise a complainn at police station and his behave was very rude.in this case i mently suffered very bad and waste my 2 hours. Please do necessary action on bus conductor and bus driver. So that they can do correct behave with other people.

श्रीमान जी,
मैंने हरिद्वार से बीकानेर के लिए एक टिकेट बुक किया जिसका PNR न. XBKRS[protected] or Ticket No.[protected] है, जिसमे सभी यात्री बस समय से 45 मिनिट पहले बस स्टॉप पर पहुँच कर ड्राईवर से पूछा तो कंडेक्टर से सम्पर्क करने का बोला जब कंडेक्टर से सम्पर्क किया तो उनका जबाव था की इस बस में कोई ऑनलाइन टिकेट बुक नहीं होती और बस पूरी फुल है मात्र एक सीट बची है, जब उससे अधिक जानकारी चाही तो उनका कहना था की ऑनलाइन इस बस में कोई टिकेट बुक नहीं होती है बाकि आप जन्हा से बुक की है वही सम्पर्क करो, आधे घंटे तक इधर उधर जानकारी चाही लेकिन कंडेक्टर ने कहा की एक सीट उपलब्ध है बैठ जाओ और बस रवाना हो गयी

हम सभी छ यात्री बहुत ज्यादा परेसान हो गए है हमे अभी तक कोई बीकानेर का वाहन नहीं मिला है कल सुबह हमे पहुंचना जरूरी है क्युकी घर पर पितृ कार्य करवाना अत्यावश्यक है कृपया इसकी सारी जिम्मेवारी RSRTC की है मैंने इसकी पूरी जानकारी निम्न पते पर फ़ोन कर के बता दी है लेकिन कोई कंप्लेंन नंबर नहीं दिया गया है
RSRTC Head office address-
Parivahan Marg, Chaumu House, Jaipur (Rajasthan) - 302001
Phone Number:[protected], 44, 51, 54
Mobile Number: [protected]
Fax:[protected], 2374654
E-Mail: cmd.[protected]@gmail.com
Website: www.rsrtc.rajasthan.gov.in
Toll Free Number: [protected]
Control Room: 24 Hours

I booked a ticket for Jodhpur from Bikaner online through red bus. My ticket number is TK 5V 78337655 and PNR number is XJDHE[protected]. When the passengers passengers entered in the bus and occupied there seat number 12 and 13 and show the ticket to conductor. Then the bus conductor refused to allow in bus and moved them out of the bus. When I complained to the bus enquiry counter the clerk of the enquiry counter made a call to the bus...

Dear MD,
Requesting you to provide buses from Udaipur to kapasan vaya mavli Fateh Nagar in evening shadule after 4.30 P.M. we have no bus for this route.
Pls provide bus for this route nearby 6.00 to 7.00 P.M. o'clock.

We almost 7 passengers are with monthly pass and have no bus for our route.
Pls provide bus for this route as soon as possible.
We are facing too much trouble....

Ac not working. After paying 900 rs for Volvo services we are getting services worse than blue line roadways at least they have windows. Passengers are suffocating and still no response from driver. Please pay attention to better services. Ac was not working properly before departure of bus so they should have arranged a different bus or cancelled that bus to avoid cheating with passengers

I have pre booked seat for my journey for Delhi to ganganagar (Rajasthan) but inspire of limited seats and sleepers the conductor filled bus with passengers sitting on seat with us and standing in the path between.
This is competely unacceptable as we paid and pre booked while people who come without booking are irritating and pushing people.

This is the same story Everytime I go from government buses irrespective of...

I m traveling from karauli to jaipur. I board at 9:15am from karauli but till 1:30 pm, it reaches to Dausa. Bus conductor is very slow in his work. Bus no. is 0827 . Bud service is express and it is operating like a local service. Fare is increasing day by day but we r not getting services. Please take it seriously. Some action must be taken on this. I have lost my whole day only due to some carelessness of bus staff.

Thank you

Dear sir,
In Ref. Of new volvo mercedies started today 01 march 2017 from jaipur to BBikanerisnot comfcomfortable as earlier bus was good diffrence is beow:
1. This bus making heavy noise
2. Space is limited
3. Seats are not comfortable and size reduced
4. Fare is increase that is not justified because facilities are reduce kindly continue earlier bus.
Rohitash Atal
M:[protected]

Sir I travell to Sirohi to Surat I booked ticket from rsrctc official website and they allowed me seat no 1 and 2 but when I reach to station conductor of this bus are told me the seat which are alloted you this seats are already booked and said there is no option for you unless compromise sir please help us immediately sir I travell via jaitaran exp.please sir help me

None of the power plugs are working in volvos here. It's so inconvenient to travel. Highly disappointed by this that government is not paying attention to it. The journey is of 5 hours and how the hell on the earth we could charge our stuffs? I request the government to pay attention to it and resolve the inconvenience faced by normal people. Else the subject would be taken to media. Hope government pays attention to this regard. Thank you.

श्रीमान जी अजीतगढ़ से दिवराला का किराया ज्यादा है अजीतगढ़ से दिवराला का अंतराल दुरी महज 5 किलोमीटर है और उसका किराया 10 रुपुए है ये किराया गरीब जनता और विद्यार्थी की जेब पैर भारी है
मेरी आप सभी माननीय अथिकारी से निवेदन है की इस प्राथना पर गोर कर आप गांव का सर्वे करा कर इस युक्ति से गरीब वर्ग को और विद्यार्थी वर्ग को भारी भरकम वयभार से मुक्ति दिलाये
उक्त शिकायत का सत्यार्थ ये ह की यहां की रोड़वेज बसे रिक्त चल रही है
उक्त शिकायत के सत्यार्थ ये भी ह की यहॉ की सवारी जिबो और अन्य साधन में ओवरलोड हो कर जाती है
इसमें जान माल दोनों को खतरा है

सर
मेरा नाम गोविंद कुमार है अाज दोपहर 2:15 बजे के करीब मै बाइक से पदमपुर से अा रहा था कि अनुपगढ डिपाे कि बस न. _Rj07 PA 9061 ने बहुत खराब तरीके से बस चलाते हुए मेरे अागे बस राेक दि मुझे बाईक काे सडक से निचे उतारना पडा वरना बस मेरे उपर चढ जाती जब चालक काे इसके बारे मे कहा ताे उसने मुह बनाकर दिखा दिया और बात काे अनदेखा कर दिया क्पया चालक पर उचित कारवाही करें एसे चालक काे पर सखत कारवाही करें

Dear sir,
We have book ticket from jaipur to delhi on 06.04.2016 via online site of rsrtc (Rajasthan roadways services site), while rasing ticket transcation not completed and failed trasaction but till date we have not received our refund amount & also many correspodance and telephone to department but not take any action.
Correspondace mail below metion for your reference.
Please prvoide our refund amount.
With regards
Rajesh kumar vijayvargiya
Mobile no. [protected]

Rajesh kumar vijayvargiya
Attachmentsapr 9

To rsrtc

Dear sir,

As desired, please find enclosed herewith transaction details & also enclosed herewith bank statement for your reference;

Date of transaction & (Approx. Time): 01.30 p. M.
Amount debited from account: icici bank
Rsrtc registered user name : rajeshkvv
Rsrtc registered mobile no : [protected]
Name of debit card/credit issuing bank : icici bank
Transaction no mentioned on ticket : [protected]
Or

For paytm
Order id: ords_403995
10-digit paytm txn id: [protected]
Order amt: 815/-
Order date: 06.04.2016
Email id : [protected]@gmail.com
Mobile no. [protected]
User id : [protected]@gmail.com

With regards

Rajesh kumar vijayvargiya
[protected]

On sat, apr 9, 2016 at 12:04 pm, rsrtc wrote:
Dear
Please provide the following details.
Date of transaction & (Approx. Time):
Amount debited from account:
Rsrtc registered user name:
Rsrtc registered mobile no:
Name of debit card/credit issuing bank:
Transaction no mentioned on ticket:
Or

For paytm
Order id:
10-digit paytm txn id:
Order amt:
Order date:
Email id
Mobile no.
User id

On fri, apr 8, 2016 at 4:08 am, rajesh kumar vijayvargiya wrote:

Dear sir,

We have raised ticket from jaipur to delhi in volo bus vide reference no.[protected] for rs. 815/- deducted my account but tikcet not confirm and also amount not credit in my account. Please issue my reufnd.

With regards
Rajesh kumar vijayvargiya
Mobil no. [protected] — With regards
Rajesh kumar vijayvargiya