RummyCircle.com Complaints & Reviews

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Ritu,

Greetings from RummyCircle!

This is in reference to the issue that you faced on September 29, 2018 with respect to the Loot Satellite tournament [[protected]].

Please note that we had gone ahead and refunded the entry fee of Rs 250 to your account. Please log in to your account and check your updated balance.

The refund was done on October 3, 2018 at 8:23 PM.

We sincerely regret the discomfort caused to you and appreciate your patience and understanding in this matter.

Warm Regards,
RummyCircle Support.

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Ramakant,

Further to your email, we had gone ahead and refunded the entry fee of RS.25 for the Best_Of_2_Deals_[protected]

We hope this helps.

Warm Regards,
RummyCircle Support.

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

Kindly provide us with your login id as we are unable to fetch your account detail, email us on [protected]@rummycircle.com

Thanks

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com.

Hence, we have closed <Raina3_ > and transferred the available balance to <thirush8154> .

Please note that any withdrawal requested from the closed account will be processed in 2 to 3 working days.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,

Fair Play Team

[protected]@RummyCircle.com

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

You have multiple accounts linked with same bank account which is not allowed, kindly furnish your bank statement you have joint account to activate the account. For any assistance kindly email us on [protected]@rummycircle.com

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

You have multiple accounts linked with same bank account which is not allowed, kindly furnish your bank statement if you have joint account to activate the account or email us on [protected]@rummycircle.com to change your bank details.

Thanks

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

The user name you have given is not valid, please email us on [protected]@rummycircle.com with correct user name so that we can assist you better.

Thanks

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Kindly upload your pan card in your rummycircle account to activate the account.

Thanks

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to reiterate that we at RummyCircle are committed to ensuring a fair and responsible playing environment for all our players. We are recipient of an award-winning industry standard certification which certifies that the software that we use to shuffle cards is fully compliant with the industry standards. Our card shuffling engine cannot be penetrated by anybody including game administrators while the game is in progress. We also have a certified algorithm (iTech Labs, Australia) running at the card generator core engine which ensures that the cards are randomly distributed among the players.

Please note that as a responsible gaming company and as per our company policy, we have always followed the best industry practices in the provision of gaming services to you. Furthermore, your playing limits were enhanced subsequent to your request and on receipt of appropriate verification documents only.

We wish you all the very best in your future endeavors.

Play responsibly, have fun.

Regards,

Responsible play Team

[protected]@RummyCircle.com

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Your account is linked with bhar220991 with same bank account, same bank account can not be registered in two different account. Please email us with your bank details on [protected]@rummycircle.com, so that do the needful.

Thanks

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Your account is linked with bhar220991 with same bank account, same bank account can not be registered in two different account. Please email us with your bank details on [protected]@rummycircle.com, so that do the needful.

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Please provide us with your login id to look into your issue as we are not able to fetch your detail. Kindly email us on [protected]@rummycircle.com

Thanks

Sep 27, 2018

RummyCircle.com Customer Care's response Dear Player,

Please help us with your login id so that we can look into your issue. email us on [protected]@rummycircle.com

Thanks

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading

https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,

Fairplay Team

[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading

https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,

Fairplay Team

[protected]@RummyCircle.com

Sep 26, 2018

RummyCircle.com Customer Care's response Dear player,

Please provide us with your valid login id so that we can look into it, we are not able to fetch your details.
Please email us on [protected]@rummycircle.com

Sep 25, 2018

RummyCircle.com Customer Care's response Dear Player,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading

https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,

Fairplay Team

[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading

https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,

Fairplay Team

[protected]@RummyCircle.com