Runwal Group — Refund of Rs.11000 not yet received

I was clearly told by the Sales rep ( Mr. Sourav ) that if i want to cancel the booking i will get my booking amount refunded in 60 days. On July 16th 2020 i sent out a refund request, but since then i have been given fake promises and no refund. What's even frustrating is there Sales team calling for booking & when i checked they say we don't have you booking & when i provide my alternative number, they say its in the name of "Jackson Bangalore". Who the hell takes a booking like that?.Please see the below screenshot of the mail provided by there project Manager Mr. Amit.

When i payed them the booking amount i was told if in case i want to cancel the booking we will get the refund amount back by there Sales Rep ( Mr. Sourav Dutta). On 16th July, 2020 exactly 1 month after booking had raised a cancellation/refund request to which Mr. Sourav said booking amount will be refunded in 60 days. Now its more than 90 days & still no word from this guys, just giving false commitments every time. What's more frustrating is there sales team keeps calling to book a flat & when i explain the whole scenario, they say there is no request for refund from my end. One person from there team was kind enough to go through there records & after providing them with my Alternative number came to know that the booking was taken in the name of " Jackson Bangalore", i mean who the hell take the booking in such name, You are getting booking so you will not even take a booking as per Government records provided, please train you employees this basic things. Attached a screenshot from there Project Manager (Mr. Amit Samgoskar ).

Was told by there Project Manager Mr. Amit that if in case want to cancel and get refund, it will be given back. See Screnshot