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3.6
Updated: Mar 24, 2026
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Safexpress reviews & complaints page 8

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N
Nishant Tapre
Dec 1, 2022
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We booked consignment from kundlisonipat on 26 Nov 22.
At the time safe express committed delivery get in 3 days but after 5 days till not dispatch from Delhi.
I had call to customer care the person not given proper answer and his language is very rough.
Please do not go to safe express.
Way bill[protected]
Safexpress customer support has been notified about the posted complaint.
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We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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    T
    Tuljai
    Nov 29, 2022
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    Address: Bw1 Datta chowk Yavatmal, Business Plaza

    Material not dispatch way bill no.[protected]. Very poor service
    Safexpress customer support has been notified about the posted complaint.
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    We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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      K
      Keshav11
      from Hyderabad, Telangana
      Nov 26, 2022
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      Address: Siliguri, Hyderabad

      I had booked safexpress for delivering my items from Siliguri to Hyderabad. The items were handled very badly it seems, such a tuff bag was broken. They have broken 2 items of mine - My one bag which was bought newly worth 12k and a chair worth 8k was broken.

      Details of delivery:

      12-Nov-2022 under request No. REQ[protected].

      As per our records your consignment has been collected on 14-Nov-2022. The Waybill details for the same are mentioned below:

      [protected]
      Safexpress customer support has been notified about the posted complaint.
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      We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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        A
        Aggrieved_10
        Nov 15, 2022
        Resolved
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        Resolved

        Address: http://www.safexpress.com

        I booked a courier service from Thane to Lucknow. My courier has arrived at Lucknow hub on 11th Nov 2022 and has not yet been delivered to my address. I don't understand the reason of holding my parcel. I tried contacting Lucknow branch but they are not even picking up calls. I contacted Thane Branch and they also have no idea about why my parcel is being hold. The parcel contains food items which are perishable in nature. I paid Rs. 1000 for courier service and the parcel is worth more than Rs. 5000. I want them to refund my money, compensate for the food in the parcel that might have become bad to consume and also compensate for their poor service
        Nov 15, 2022
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
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        Apologies. Kindly share you waybill number and contact details so that we can assist you in a better way.
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          G
          Giridhar Mishra
          from Basi, Punjab
          Nov 2, 2022
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          Address: Vill-Gangadharapeta, PO-Polavaram, Distt-Srikakulam, state- AP Pin 532201

          Sir

          I have been submitted a claim against my damaged / missing items since long time. Inspite of repeated reminders / requests/ customer contacts carried out by me but any one not responding till date on the subject claim. Hence, complaint letter and photographs again submitted herewith for your necessary process please.

          My mobile no is [protected]
          My email is misro.[protected]@gmail.com

          An early action is requested.
          Safexpress customer support has been notified about the posted complaint.
          View replies
          Apologies. Kindly share your contact number and waybill number so that we can assist you in a better way.
          Reply
          Apologies for the inconvenience caused, kindly share your contact details and waybill number again with us so that we can assist you in a better way. The contact details shared above are protected and we cannot access it.
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            P
            prasannakumar reedy M
            Oct 30, 2022
            Resolved
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            Resolved

            Address: Kolimigundla, kurnool, Andhrapradesh - 518123

            Hi, I have purchased a product from Amazon and it has been shipped through safe express and it is supposed to be delivered to me by 22/10/2022. I could see from the safexpress carrier website the product has reached a city near to me by 22/10/2022. The issue here is it is moving out from that location kurnool from past one week. I simply didn't understand why are they holding my shipment, I have raised multiple complaints both to Amazon as well as Safexpress but there was no resolution. Please help me with this shipment. Contact me anytime at [protected]

            Best Regards,
            PrasannaKumar Reddy M
            [protected]
            Dec 2, 2022
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Verified Support
            Oct 31, 2022
            Safexpress Customer Care's response             Apologies for the inconvenience. We have escalated your complaint to the concerned department. They will get in touch with you.
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              E
              Engineers and traders
              Oct 29, 2022
              Resolved
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              Resolved

              Address: Aakash group ITI road aligarh

              Our material has been delivered at another place and the company authorize service provider is not helping us
              Contact no [protected]
              Dec 2, 2022
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Oct 31, 2022
              Safexpress Customer Care's response               Apologies for the inconvenience. Kindly share your waybill number so that we can assist you in a better way.
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                N
                N and g
                Oct 19, 2022
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                Product delivery required janelder to pune, Product 9 oct available in pune hub, After that still now no body can proceed for delivery.
                Personally arrange truck for delivery but no body attend only loading.
                This item cos around 6lac Product, I am suffer for that.
                Mrs Kulkarni
                Mr vijay kumar
                Pune hub safexpress
                Safexpress customer support has been notified about the posted complaint.
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                We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                  L
                  Littlegiant
                  Oct 15, 2022
                  Resolved
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                  Resolved

                  Address: lokhandwala Kandivali east Mumbai

                  I had got 10 boxes delivered by you on 11th Oct 2022
                  YOUR SAFEXPRESS person at the time of delivery said write UNCHECKED - Subject to verification of damage later.
                  I HAVE A WRIITEN PROOF AND COPY OF THE POD WITH SAME REMARKS

                  TOday 14th october i checked and found that 6 out of the 10 packs are damaged - with the product broken inside

                  can send you pictures also

                  AWB number[protected]
                  My phone number : [protected]
                  Anuj

                  Please resolve at the earliest
                  Let me know the email ID and will send pics as well
                  Nov 17, 2022
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 17, 2022
                  Safexpress Customer Care's response                   Thank you for sharing the details, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
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                    M
                    Manubavi
                    from Palakkad, Kerala
                    Oct 15, 2022
                    Resolved
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                    Resolved

                    I booked my bike as parcel from Mathura (UP) to Pallassana, Palakkad (Kerala)... the company promises a door delivery service and i pay Rs.8000/- full amount for that service... but when it reached in Palakkad office they called me and asked to take the bike from there... i told them that the office is 30 kms away from my home and request to make door delivery... they didn't accept and they give me a reason that they have no suitable vehicle to deliver the bike...
                    Nov 17, 2022
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 17, 2022
                    Safexpress Customer Care's response                     We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                      I
                      Immaniyelu
                      from Vizianagaram, Andhra Pradesh
                      Oct 11, 2022
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                      Address: Upper anandparvat new delhi

                      Sir i send my bike fm vizianagaram to Delhi via safe express logistics Pvt Ltd but when i receive at Delhi in damage condition as given photo attached.

                      Pls claim
                      Safexpress customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 11, 2022
                      Safexpress Customer Care's response                       Apologies. Kindly share your waybill number and contact details.
                      Oct 11, 2022
                      Updated by Immaniyelu                       There no response from safe express till
                      Oct 12, 2022
                      Updated by Immaniyelu                       Pls resolve my problem
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                        A
                        Aman Hasan
                        Sep 16, 2022
                        Resolved
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                        Resolved

                        Waybill:[protected]
                        Phone: [protected]
                        SafeExpress had my bike with them for 1 whole month.
                        My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I only received 20000rs, while the total damages are estimated for 50000rs and i had submitted all the proof regarding those damages.

                        Now they are saying this is the best they can do for me. Which is not acceptable for thier bad service. Please do some justice for me i had suffered a lot these 2 months because of SafeExpress.

                        My only request is to just pay me for the damages
                        Oct 20, 2022
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 19, 2022
                        Safexpress Customer Care's response                         Apologies for the inconvenience caused, we are escalating your complaint to the concerned department, kindly allow us some time. Your issue will be resolved soon.
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                          A
                          Aman Hasan
                          Sep 11, 2022
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                          Damaged bike, really bad customer service

                          Waybill:[protected]
                          Phone: [protected]
                          More than 2 months now since I shipped my bike through SafeExpress. My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I haven't had a response from them for a month. Still waiting on their response regarding the damages.
                          This is totally unacceptable, for the last 2 months...
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                          K
                          Kabiir Khan
                          Aug 27, 2022
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                          Address: Kashmir

                          I Requested for cancellation of Shipment from meerut UP to Kashmir Bearing number[protected]

                          The manager at Meerut City Branch accepted the request and promised that he will send the consignment back to the origin.

                          In this regard sent a mail to the [protected]@safexpress.com as well.

                          Neither the consignment has been sent to the origin not the manager is answering my calls.

                          Please solve the matter asap

                          Regards
                          Kabeer
                          [protected]
                          Stallion Sports
                          Safexpress customer support has been notified about the posted complaint.
                          View replies
                          Bangalore shri krishna miss behaving for me parcel delivery time. So this is note fair i m safexpress regular customers next time I don’t work from safexpress. B coz shri krishna so ruddly behav
                          Reply
                          Apologies for the inconvenience causes. Kindly share your waybill and contact number to assist you in a better way.
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                            J
                            Johnpaulbruny
                            from COIMBATORE, Tamil Nadu
                            Aug 26, 2022
                            Resolved
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                            Resolved

                            Website: www.safeexpress.com

                            I received broken products around 7000 rs from safexpress delivery service. I paid half of purchase amount to safe delivery. But I received 3parcels of fully damaged for waybill number[protected]. No one give response to broken products and worst service in safexpress. Very worst service & waste of money.
                            Sep 29, 2022
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 27, 2022
                            Safexpress Customer Care's response                             Apologies. We have escalated your complaint to the department. They will contact you soon.
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                              E
                              Ejaz Reja
                              Aug 25, 2022
                              Resolved
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                              Resolved

                              I have booked my pick up from 711102 for the date of 25 aug 22, and i planned my journey for our Station accordingly. But after waiting since morning I didn't get any call from any side regarding my pick up...and finally I dialled to howrah brach office they refused to pick up my courier as per the scheduled date . Now I am in tension what to do next because I have a planned journey for the next day and they have refused to pick my courier as per the scheduled date .
                              Sep 28, 2022
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Aug 25, 2022
                              Updated by Ejaz Reja                               Same as stated
                              Verified Support
                              Aug 27, 2022
                              Safexpress Customer Care's response                               Apologies. Kindly share your contact details and waybill number so that we can assist you in a better way.
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                                D
                                DEEPAK SNEHI
                                Aug 20, 2022
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                                Address: Near GEB Jamnagar Gujarat

                                The service was pathetic.. I sent one medium trunk box and bike...
                                But on delivery i found the lock of box and upper panel was damage..
                                Safexpress customer support has been notified about the posted complaint.
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                                We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                                  R
                                  Rakesh976
                                  from Bharuch, Gujarat
                                  Aug 16, 2022
                                  Resolved
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                                  Resolved

                                  Address: Ruchika Enterprise, 51, prithvi nagar, station road, bharuch, gujarat. pin :- 392001

                                  Delivery Received Number :- [protected]
                                  Waybill Number :[protected]
                                  This was the third time that we are receiving goods shortly, the case is party damage and the good inside it was short.
                                  the goods cost almost 1900rs to 2000rs.
                                  We request you to take proper action against it.
                                  Sep 21, 2022
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 19, 2022
                                  Safexpress Customer Care's response                                   We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                                    G
                                    Govind Lunsawant
                                    from Pune, Maharashtra
                                    Aug 13, 2022
                                    Resolved
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                                    Resolved

                                    Address: Pune

                                    I was expecting my package to arrive 2 days back but yesterday package was out of delivery from morning but in evening got status Waybill Undelivered? May I know what is reason package couldnt be delivered and why i dont received any call or message on phone for same? Why didnt delivery person even cared to call me once?

                                    Calling customer care number from morning but there is no to pick a call?

                                    Waybill Number:[protected]
                                    Sep 23, 2022
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    Aug 17, 2022
                                    Updated by Govind Lunsawant                                     Still no package delivered and customer care just promises package will get delivered tomorrow..
                                    Verified Support
                                    Aug 19, 2022
                                    Safexpress Customer Care's response                                     We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                                      A
                                      Anandhukvkl
                                      Aug 4, 2022
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                                      My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged. My Way Bill No is[protected]. Please take a necessary action about my complaint and give me a negotiation or favourable solution for this property damage.
                                      Safexpress customer support has been notified about the posted complaint.
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                                        Recent comments

                                        We sincerely regret the inconvenience caused to you during the recent delivery of your consignment. Thank you for bringing this matter to our attention.



                                        We understand that there was a lac...
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