Submit a Complaint
Claimed

Safexpress Complaints & Reviews

safexpress.com
3.6
Updated: Jan 4, 2026
Complaints 1087
Resolved
723
Unresolved
364
Amazing! 🤩 It’s great to see how Safexpress is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Safexpress’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Safexpress

Having problems with Safexpress?

File a complaint and get it resolved by Safexpress customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Safexpress

Safexpress reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Keshav11
from Hyderabad, Telangana
Nov 26, 2022
Report
Copy

Address: Siliguri, Hyderabad

I had booked safexpress for delivering my items from Siliguri to Hyderabad. The items were handled very badly it seems, such a tuff bag was broken. They have broken 2 items of mine - My one bag which was bought newly worth 12k and a chair worth 8k was broken.

Details of delivery:

12-Nov-2022 under request No. REQ[protected].

As per our records your consignment has been collected on 14-Nov-2022. The Waybill details for the same are mentioned below:

[protected]
Safexpress customer support has been notified about the posted complaint.
View replies
We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Aggrieved_10
    Nov 15, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: http://www.safexpress.com

    I booked a courier service from Thane to Lucknow. My courier has arrived at Lucknow hub on 11th Nov 2022 and has not yet been delivered to my address. I don't understand the reason of holding my parcel. I tried contacting Lucknow branch but they are not even picking up calls. I contacted Thane Branch and they also have no idea about why my parcel is being hold. The parcel contains food items which are perishable in nature. I paid Rs. 1000 for courier service and the parcel is worth more than Rs. 5000. I want them to refund my money, compensate for the food in the parcel that might have become bad to consume and also compensate for their poor service
    Nov 15, 2022
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    View replies
    Apologies. Kindly share you waybill number and contact details so that we can assist you in a better way.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      G
      Giridhar Mishra
      from Basi, Punjab
      Nov 2, 2022
      Report
      Copy

      Address: Vill-Gangadharapeta, PO-Polavaram, Distt-Srikakulam, state- AP Pin 532201

      Sir

      I have been submitted a claim against my damaged / missing items since long time. Inspite of repeated reminders / requests/ customer contacts carried out by me but any one not responding till date on the subject claim. Hence, complaint letter and photographs again submitted herewith for your necessary process please.

      My mobile no is [protected]
      My email is misro.[protected]@gmail.com

      An early action is requested.
      Safexpress customer support has been notified about the posted complaint.
      View replies
      Apologies. Kindly share your contact number and waybill number so that we can assist you in a better way.
      Reply
      Apologies for the inconvenience caused, kindly share your contact details and waybill number again with us so that we can assist you in a better way. The contact details shared above are protected and we cannot access it.
      Reply
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        prasannakumar reedy M
        Oct 30, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Kolimigundla, kurnool, Andhrapradesh - 518123

        Hi, I have purchased a product from Amazon and it has been shipped through safe express and it is supposed to be delivered to me by 22/10/2022. I could see from the safexpress carrier website the product has reached a city near to me by 22/10/2022. The issue here is it is moving out from that location kurnool from past one week. I simply didn't understand why are they holding my shipment, I have raised multiple complaints both to Amazon as well as Safexpress but there was no resolution. Please help me with this shipment. Contact me anytime at [protected]

        Best Regards,
        PrasannaKumar Reddy M
        [protected]
        Dec 2, 2022
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Verified Support
        Oct 31, 2022
        Safexpress Customer Care's response         Apologies for the inconvenience. We have escalated your complaint to the concerned department. They will get in touch with you.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          E
          Engineers and traders
          Oct 29, 2022
          Resolved
          Report
          Copy
          Resolved

          Address: Aakash group ITI road aligarh

          Our material has been delivered at another place and the company authorize service provider is not helping us
          Contact no [protected]
          Dec 2, 2022
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Verified Support
          Oct 31, 2022
          Safexpress Customer Care's response           Apologies for the inconvenience. Kindly share your waybill number so that we can assist you in a better way.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            N and g
            Oct 19, 2022
            Report
            Copy

            Product delivery required janelder to pune, Product 9 oct available in pune hub, After that still now no body can proceed for delivery.
            Personally arrange truck for delivery but no body attend only loading.
            This item cos around 6lac Product, I am suffer for that.
            Mrs Kulkarni
            Mr vijay kumar
            Pune hub safexpress
            Safexpress customer support has been notified about the posted complaint.
            View replies
            We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              L
              Littlegiant
              Oct 15, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: lokhandwala Kandivali east Mumbai

              I had got 10 boxes delivered by you on 11th Oct 2022
              YOUR SAFEXPRESS person at the time of delivery said write UNCHECKED - Subject to verification of damage later.
              I HAVE A WRIITEN PROOF AND COPY OF THE POD WITH SAME REMARKS

              TOday 14th october i checked and found that 6 out of the 10 packs are damaged - with the product broken inside

              can send you pictures also

              AWB number[protected]
              My phone number : [protected]
              Anuj

              Please resolve at the earliest
              Let me know the email ID and will send pics as well
              Nov 17, 2022
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Oct 17, 2022
              Safexpress Customer Care's response               Thank you for sharing the details, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Manubavi
                from Palakkad, Kerala
                Oct 15, 2022
                Resolved
                Report
                Copy
                Resolved

                I booked my bike as parcel from Mathura (UP) to Pallassana, Palakkad (Kerala)... the company promises a door delivery service and i pay Rs.8000/- full amount for that service... but when it reached in Palakkad office they called me and asked to take the bike from there... i told them that the office is 30 kms away from my home and request to make door delivery... they didn't accept and they give me a reason that they have no suitable vehicle to deliver the bike...
                Nov 17, 2022
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Verified Support
                Oct 17, 2022
                Safexpress Customer Care's response                 We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  I
                  Immaniyelu
                  from Vizianagaram, Andhra Pradesh
                  Oct 11, 2022
                  Report
                  Copy

                  Address: Upper anandparvat new delhi

                  Sir i send my bike fm vizianagaram to Delhi via safe express logistics Pvt Ltd but when i receive at Delhi in damage condition as given photo attached.

                  Pls claim
                  Safexpress customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 11, 2022
                  Safexpress Customer Care's response                   Apologies. Kindly share your waybill number and contact details.
                  Oct 11, 2022
                  Updated by Immaniyelu                   There no response from safe express till
                  Oct 12, 2022
                  Updated by Immaniyelu                   Pls resolve my problem
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Aman Hasan
                    Sep 16, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Waybill:[protected]
                    Phone: [protected]
                    SafeExpress had my bike with them for 1 whole month.
                    My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I only received 20000rs, while the total damages are estimated for 50000rs and i had submitted all the proof regarding those damages.

                    Now they are saying this is the best they can do for me. Which is not acceptable for thier bad service. Please do some justice for me i had suffered a lot these 2 months because of SafeExpress.

                    My only request is to just pay me for the damages
                    Oct 20, 2022
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 19, 2022
                    Safexpress Customer Care's response                     Apologies for the inconvenience caused, we are escalating your complaint to the concerned department, kindly allow us some time. Your issue will be resolved soon.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Aman Hasan
                      Sep 11, 2022
                      Report
                      Copy

                      Damaged bike, really bad customer service

                      Waybill:[protected]
                      Phone: [protected]
                      More than 2 months now since I shipped my bike through SafeExpress. My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I haven't had a response from them for a month. Still waiting on their response regarding the damages.
                      This is totally unacceptable, for the last 2 months...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      K
                      Kabiir Khan
                      Aug 27, 2022
                      Report
                      Copy

                      Address: Kashmir

                      I Requested for cancellation of Shipment from meerut UP to Kashmir Bearing number[protected]

                      The manager at Meerut City Branch accepted the request and promised that he will send the consignment back to the origin.

                      In this regard sent a mail to the [protected]@safexpress.com as well.

                      Neither the consignment has been sent to the origin not the manager is answering my calls.

                      Please solve the matter asap

                      Regards
                      Kabeer
                      [protected]
                      Stallion Sports
                      Safexpress customer support has been notified about the posted complaint.
                      View replies
                      Bangalore shri krishna miss behaving for me parcel delivery time. So this is note fair i m safexpress regular customers next time I don’t work from safexpress. B coz shri krishna so ruddly behav
                      Reply
                      Apologies for the inconvenience causes. Kindly share your waybill and contact number to assist you in a better way.
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        Johnpaulbruny
                        from COIMBATORE, Tamil Nadu
                        Aug 26, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Website: www.safeexpress.com

                        I received broken products around 7000 rs from safexpress delivery service. I paid half of purchase amount to safe delivery. But I received 3parcels of fully damaged for waybill number[protected]. No one give response to broken products and worst service in safexpress. Very worst service & waste of money.
                        Sep 29, 2022
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 27, 2022
                        Safexpress Customer Care's response                         Apologies. We have escalated your complaint to the department. They will contact you soon.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          E
                          Ejaz Reja
                          Aug 25, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          I have booked my pick up from 711102 for the date of 25 aug 22, and i planned my journey for our Station accordingly. But after waiting since morning I didn't get any call from any side regarding my pick up...and finally I dialled to howrah brach office they refused to pick up my courier as per the scheduled date . Now I am in tension what to do next because I have a planned journey for the next day and they have refused to pick my courier as per the scheduled date .
                          Sep 28, 2022
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          Aug 25, 2022
                          Updated by Ejaz Reja                           Same as stated
                          Verified Support
                          Aug 27, 2022
                          Safexpress Customer Care's response                           Apologies. Kindly share your contact details and waybill number so that we can assist you in a better way.
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            DEEPAK SNEHI
                            Aug 20, 2022
                            Report
                            Copy

                            Address: Near GEB Jamnagar Gujarat

                            The service was pathetic.. I sent one medium trunk box and bike...
                            But on delivery i found the lock of box and upper panel was damage..
                            Safexpress customer support has been notified about the posted complaint.
                            View replies
                            We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rakesh976
                              from Bharuch, Gujarat
                              Aug 16, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Ruchika Enterprise, 51, prithvi nagar, station road, bharuch, gujarat. pin :- 392001

                              Delivery Received Number :- [protected]
                              Waybill Number :[protected]
                              This was the third time that we are receiving goods shortly, the case is party damage and the good inside it was short.
                              the goods cost almost 1900rs to 2000rs.
                              We request you to take proper action against it.
                              Sep 21, 2022
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 19, 2022
                              Safexpress Customer Care's response                               We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Govind Lunsawant
                                from Pune, Maharashtra
                                Aug 13, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Pune

                                I was expecting my package to arrive 2 days back but yesterday package was out of delivery from morning but in evening got status Waybill Undelivered? May I know what is reason package couldnt be delivered and why i dont received any call or message on phone for same? Why didnt delivery person even cared to call me once?

                                Calling customer care number from morning but there is no to pick a call?

                                Waybill Number:[protected]
                                Sep 23, 2022
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Aug 17, 2022
                                Updated by Govind Lunsawant                                 Still no package delivered and customer care just promises package will get delivered tomorrow..
                                Verified Support
                                Aug 19, 2022
                                Safexpress Customer Care's response                                 We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Anandhukvkl
                                  Aug 4, 2022
                                  Report
                                  Copy

                                  My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged. My Way Bill No is[protected]. Please take a necessary action about my complaint and give me a negotiation or favourable solution for this property damage.
                                  Safexpress customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Anandhukvkl
                                    Aug 4, 2022
                                    Report
                                    Copy

                                    Sir/Madam
                                    My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged . Please take a necessary action about my complaint and give me a negotiation or favorable solution for this property damage.

                                    With Reagrds,
                                    Anandhu S S
                                    Safexpress customer support has been notified about the posted complaint.
                                    View replies
                                    We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      F
                                      frznaqvi
                                      from Gurgaon, Haryana
                                      Aug 1, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Website not working and nobody picking up calls

                                      I ordered a bicycle from firefox and unfortunately, they have safexpress as their courier partners, their website has been nonexistent for 5-6 days, and their toll-free number is not working also nobody is picking up their head office phone number as well iv also noticed that sometimes it rings and sometimes it shows that its busy it's clear that they are deliberately ignoring calls. it's just hopeless with safexpress PLEASE DONT EVER DO...
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Related businesses

                                      GMS Worldwide Express
                                      1
                                      (164)
                                      Tej Couriers / Ghatge Patil Consultancy Services
                                      1
                                      (66)
                                      DTDC Courier & Cargo
                                      1
                                      (11702)