Submit a Complaint
Claimed

Safexpress Complaints & Reviews

safexpress.com
3.6
Updated: Jan 4, 2026
Complaints 1087
Resolved
723
Unresolved
364
Amazing! 🤩 It’s great to see how Safexpress is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Safexpress’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Safexpress

Having problems with Safexpress?

File a complaint and get it resolved by Safexpress customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Safexpress

Safexpress reviews & complaints page 20

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ab@$(
Jul 14, 2021
Resolved
Report
Copy
Resolved

I parceled my bike on 03 Jul 21 from jorhat to Haldwani. I have paid 800 rs for packaging of my bike. I received the bike on 14 Jul 21 but after removing the package, I found that my fuel tank cover was broken.
My way Bill no. Is 95054408. My name is ajay Singh Bisht.
Jul 14, 2021
Complaint marked as Resolved 
I have parceled my bike from jorhat to Haldwani. I have also paid Rs 800 for packaging of my bike. When I received my bike, it's fuel tank cover was broken.
Safexpress customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2021
Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
Jul 15, 2021
Updated by Ab@$( Waybill no. 95054408
Contact details [protected]/[protected]
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Ravi_thestar
    Jul 12, 2021
    Report
    Copy

    The goods delivered are in damaged condition. This is very poor, unprofessional service.

    The delivery guys were so careless and unprofessional, they literally badly handled the courier. All I saw after opening the packed carton boxes with broken items.

    Please resolve this issue ASAP.

    Attaching some pictures here.
    Safexpress customer support has been notified about the posted complaint.
    View replies
    Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Susheer Govindaraj
      Jul 10, 2021
      Resolved
      Report
      Copy
      Resolved

      This company has got its name wrong. They should change it to Unsafexpress. If you want your goods to be delivered in bad shape, damaged, use Safexpress.

      My goods worth 75, 000/- got damaged by their poor, unprofessional service.

      The delivery boys were so lazy to lift the boxes from their truck but rolled them on the ground which ultimately led to the damage. All I saw after opening the packed carton boxes were broken items (Attaching few pictures).

      I had a tough time getting the contact details of the local manager/POC and had to make multiple calls to get reverse pick-up done to get the damages fixed by my seller.

      This company is highly unprofessional with a bunch of idiots and has to take full responsibility for the damages made. Never ever consider their service.
      Aug 12, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Verified Support
      Jul 12, 2021
      Safexpress Customer Care's response       Apologies for the inconvenience, kindly share your contact details and waybill number so that we can assist you in a better way.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        skr0786
        Jul 8, 2021
        Resolved
        Report
        Copy
        Resolved

        The courier person called me and said like product will be deliver at 8PM on 7th July 2021. But still it was not delivered. I tried calling them, but they are not responding. It was too bad and and worst service. Please help to deliver product intime as tracking status showing in potal.

        Suggestion: Commitment is most important as safeexpress called and said deliver time mentioned particular time. If not delivered due to some reason, need to inform customer, since he is awaiting for the product as you committed the delivery time.
        Aug 12, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Verified Support
        Jul 09, 2021
        Safexpress Customer Care's response         Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          ajaypokhriyal
          Jul 3, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Patiala

          My household items we're dispatched from Pratapgarh on 25 June 2021 and reached Patiala 4 days ago. However the local office at Patiala are not delivering my luggage to my home.
          I have already reached Patiala on 27 June and I am suffering because of your delay in delivering my essentials.
          This is highly unprofessional attitude on your side.
          Please take the matter seriously.
          Aug 5, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          View replies
          Apologies for the inconvenience caused, we are looking into the matter. Kindly share your contact details so that we can assist you in a better way.
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nami12.
            Jul 2, 2021
            Resolved
            Report
            Copy
            Resolved

            I have recently used safexpress as courier service and my experience was worst. My package was received open, all the seals were broken and then on the top of it, it was wet. All my belongings have been spoiled due to water.
            Aug 5, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            View replies
            We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              Tez Rajput
              Jul 1, 2021
              Resolved
              Report
              Copy
              Resolved

              Received Damage steel box
              Aug 8, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Jul 03, 2021
              Safexpress Customer Care's response               Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rimpa Akare
                from Bhusawal, Maharashtra
                Jun 29, 2021
                Resolved
                Report
                Copy
                Resolved

                There is shipment to the Bhandara Pin code 441904. Way bill No is 96007115. In shipment tracking its showing way bill not found please update as soon as possible.
                Aug 5, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                View replies
                Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Mouleemaddy
                  Jun 29, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Product shipped from anathapur to Bangalore but still not delivered.

                  While asking with safe express team they are telling consignment is missing.

                  LR number 92748268
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
                  View replies
                  Apologies for the inconvenience caused, we are looking into the matter, kindly share your contact details so that we can assist you in a better way.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rathore1522
                    Jun 28, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Jaipur

                    Beg to state a few following line for your kind consideration and favourable action. I am lieutenant Rupendra Singh Rathore serving in in Indian army. I transferred 30 items ( 16- army iron boxes with fully locked, 6-suitcase, other items) from Dehradun, Uttarakhand to jaipur, rajasthan but when i recieved these items at jaipur they were broken and locked was also broken. I complaint about the case to the authority but there is no action from last six month. So kindly look into the case i will be very thankful to you
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    View replies
                    Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Dan__
                      Jun 26, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      The delivery person delivered wrong product and when is asked to replace the right one. He is talking rude and refused to replace..Then after some time he called he told he ll come by only after 1 week if i need to replace.
                      Jun 28, 2021
                      Complaint marked as Resolved 
                      Delivery person called after the complaint. And told he ll replace asap and replaced after 1 day.
                      Safexpress customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Khanvd
                        Jun 23, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Anantnag

                        Waybill No: 93835791

                        Booked on 12/06/2021 and still not received even after 12 days, consignment hold at Jammu for 7 days, then it came into transit for 4 days and still haven't reached a distance of 200km.

                        Everyday i have to call customer service they give same lame excuse that it is in transit.

                        My business is has affected by their unprofessional way of working.

                        Worst service, worst customer support.
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 25, 2021
                        Safexpress Customer Care's response                         Apologies for the inconvenience caused, we are looking into the matter, kindly share your contact details so that we can assist you in a better way.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Victoria Chakma
                          Jun 23, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Gurugram

                          I had couriered my package through safe express from Delhi to Anantnag on 15.06.21 but was given a forged receipt .My consignment is not listed on Safeexpress.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          View replies
                          Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mayank071292
                            Jun 22, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Dear Team,

                            I have raised the pickup request with request ID - REQ[protected].
                            It was confirmed that I will get a door to door pickup and drop (i.e.- from second floor to second floor). However, the person who came to deliver the cartoon box for packing didn't come to the second floor and I had to collect the box from the main gate.

                            He also informed me that even during pickup of the carton box he will not be coming to the second floor for pickup and I have to handover the cartoons at the main gate.

                            Request to kindly intervene and sort this out.

                            Regards,
                            Mayank Jalan
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            View replies
                            Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
                            Reply
                            Mayank071292's [Complaint's author] reply, Jun 22, 2021
                            9833133885
                            Thank you for sharing the details, we are looking into the matter. Your issue will be resolved soon.
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              L
                              Logistics123
                              Jun 22, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Avenue road,City Market, Bangalore - 560002

                              12 Cases have been booked on 25-3-21 with way bill No.95935145 from Rajkot to Bangalore is not delivered yet. Mr. Manohar Mob: [protected], who is comm.with us says one of the cases is missing and will be delivered tomorrow and have not delivered until. This reason is going on day by day, I also like inform you that it is a priority now and request you make arrangements to delivery today without fail.Thank you and u can contact me this is my contact number.[protected]
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              View replies
                              Apologies for the inconvenience caused, kindly share the contact details again as it is not visible here.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                mediyork pharma
                                Jun 21, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: chandigarh

                                I am facing problem from last one week this consignment was booked on 9th of June and estimated date for delivery was given 14th June but parcel was not delivered yet. This is the worst transport service which i had ever use nobody is giving proper reply even not answering the call please behave and improve your service.
                                Thank you
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                View replies
                                Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  kukd
                                  Jun 19, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Sangrur

                                  I will complaint against safe x press courier service in sangrur . Mandeep is the dealer of this company .He is told to me my parcel is coming in 5 days than i will okk to its opinion .than my parcel is coming in four days at destination it is shown in tracking.but the delievery is not confirm in which date he will deliever to me i will very angry because no fix date will be given by your courier boy i will call from 2 days no answer exact will be given to me. My parcel no. Is 95129719
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  View replies
                                  We are looking into the matter, kindly share your contact details so that we can assist you in a better way.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    ShriyaP
                                    Jun 19, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Hello,
                                    I used your service to deliver 3 safexpress boxes. One of them is damaged and sized half of the original box with only 7 clothes. Please find attached images. Minimum 20 cloth items are missing. Also, the box was covered with safexpress tape, so it must be done under the company's supervision.
                                    The items missing, as I recall are:
                                    1park avenue blazer (black)
                                    2 sarees and, around 20 more clothes.
                                    Way bill number: 93838488
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    View replies
                                    Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Ratna mudumba
                                      Jun 19, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Refused to come to the Pick up location

                                      Address: Banglore

                                      I have booked campus to home service which is a door to door service. My pincode 562125 is avaliable for pick up still the concerned people told me that they cannot come for pick up. Instead, they asked me to drop my lugagge near kudlu gate office which is 30 km from my place. I booked my pick up on 17th and i didnt get confirmation of anything until 18th evening if someone has received the request or not.
                                      I have waited for 2 days...
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      2 Comments
                                      Report
                                      Copy
                                      H
                                      Hyperspace
                                      Jun 19, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Tracking status says "Waybill Undelivered" for last 2 updates

                                      My waybill number is 92222328 and it is shows "Waybill Undelivered" for the last 2 tracking updates.
                                      I was at home the entire day and there was no notification about a delivery from the security gate.

                                      I didn't even receive a call when the shipment was undelivered.

                                      What is the problem? Can you please try to deliver it? You should atleast call/email/message me if you have any problems....
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Related businesses

                                      GMS Worldwide Express
                                      1
                                      (164)
                                      Tej Couriers / Ghatge Patil Consultancy Services
                                      1
                                      (66)
                                      DTDC Courier & Cargo
                                      1
                                      (11702)