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3.6
Updated: Sep 29, 2025
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Safexpress reviews & complaints page 22

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Nilanchal Patro
May 11, 2021
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Address: Kabita Electronics, Vaisakha Enclave, Bomikhal Bhubeneswar, Odisha Pin 751010

Dear Sir, I have not received the materials through safexpress and way bill no is 95077618 booked on 19th April 2021 from Ernakulam to Bhubaneswar but today 11th May 2021 ( 2 boxes ) materials not received.

Thanks & Regards
N. Ramesh Patro
[protected]
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
May 11, 2021
Updated by Nilanchal Patro Please solve the problem
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Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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Hawa723's reply, May 15, 2021
My mobile number is 9969493750 and 9159663750( what's app). My email address is [email protected]. Kindly do the needful as soon as possible.
Thank you for sharing the details, we are escalating your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
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Kindly share the correct contact details so that we can assist you further.
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    Thangellu
    May 10, 2021
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    Resolved

    Address: Thaticherla vill&post, Giddalur Tehsil, Prakasam Dist AP, PIN 523356

    Booking Date[protected]
    Way bill No 92040465
    Out of 8 items booked 5 items were damaged during transit
    Pay Damage cost
    1. Trunk box Iron big size approx cost Rs 5000/
    2. Trunk box Iron big size approx cost Rs 5000/
    3. Siutcase VIP 26 inch approx cost Rs 3000/
    4. Bicycle partially damaged Bicycle cosr Rs 5000/
    5. Sewing Machine damaged cost Rs 5000/

    Please damage cost at least 20% as early as possible
    +6 photos
    Aug 8, 2021
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    Verified Support
    May 11, 2021
    Safexpress Customer Care's response     Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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      S
      Shiva1000
      May 10, 2021
      Resolved
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      Resolved

      Waybill no.[protected]
      Date-10/05/2021

      I received my trolley bag with broken handle which makes it nearly useless now
      +2 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
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      Apologies for the inconvenience caused, kindly share the waybill details and contact number so that we can assist you in a better way.
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        S
        Sukanyapaul
        May 9, 2021
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        Waybill Number[protected]
        Delivery was supposed to take 7-8 days. But it has still not arrived at my location (Guwahati). I tracked shipment, it still shows in transit no further updates has been made.
        Aug 7, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        View replies
        Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can escalate your concern further.
        Reply
        Name- Sukanya Paul
        Contact - [protected]
        Mail- [protected]@gmail.com
        Waybill number[protected]
        Reply
        We hope your concern is resolved.
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          T
          Tabish khan1
          May 7, 2021
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          Address: Delhi

          My courier was booked at safexpress delhi under airway bill no.: 92782779 on[protected]

          Since then i have not received the courier nor there has been any update on it

          It was supposed to be delivered in 2-4 days
          I needed it urgently
          Neither did they receive any calls nor update about the courier

          Please look into the matter
          Aug 7, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          View replies
          Apologies for the inconvenience caused, kindly share the contact details again so that we can assist you in a better way.
          Reply
          Tabish khan1's [Complaint's author] reply, May 8, 2021
          Tabish khan
          62 Rose avenue lane 1 HMT srinagar, 190012
          Email; [email protected]
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            A
            Abipc
            May 6, 2021
            Resolved
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            Resolved

            Sir, As per tracking consignment reach on30/4/2021 at calicut, kerala, so far not delivered till date, customer care number is not reachable, no another contact no in my hand, kindly look into the matter and do the needful at the earliest .
            Aug 7, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Verified Support
            May 06, 2021
            Safexpress Customer Care's response             Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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              T
              tanmoy1040
              May 1, 2021
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              Resolved

              Safextension charged within 20 kms from Safexpress hub

              Dear Sir/Madam,

              I booked a consignment from Kanpur (Pincode-208016, UP) to be dispatched to Agarpara (Pincode-700109, West Bengal).
              The recipient address is roughly 15 kms from the Safexpress hub. Still, an additional amount of Rs.1500 has been charged as Safextension charge.
              Please look into it and kindly arrange to refund the additional amount of charged.

              Thanks,
              Tanmoy Kundu
              Mob...
              +1 photos
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              snehall
              May 1, 2021
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              Resolved

              Believing safexpress to be the best logistic solution provider I made a big blunder in my life. There are lots to be done regarding providing better service rather then claiming self to be the best. The awards and certifications became valueless when a customer breaks into tears after receiving a consignment where goods are heavily damaged and even a couple of goods are missing.

              So after i was charged extra bill without informing when i opened my boxes today i saw many items of oil and other things spiiled& damaged all other items. Also my wooden table is broken. I have attached waybill and item pics for reference.Plz look into this at least
              +4 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              May 04, 2021
              Safexpress Customer Care's response               Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time you issue will be resolved soon.
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                R
                RAJENDRA .park
                Apr 27, 2021
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                Address: vedavakkam village, maduranthakam

                I am trying to take our business consignment, which is received at local office MM nagar since 24th Apr'21. But still it is not handed over. Office persons not picking my calls, they have just msg of driver. But last 2 days driver giving wrong information to reach at our company.

                I have such a bad experience of your service.

                Consignment no: 93810313
                Aug 7, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
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                Apologies for the inconvenience caused, kindly share your contact details so that we can escalate the concern further.
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                  J
                  Janardan Salunkhe
                  Apr 21, 2021
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                  Resolved

                  Address: At POst - Shelkewadi, PO- kerewadi, Tal - Kavathe MAHANKAL, Diat Sangli

                  Dear Sir,
                  way bill no =92510106. I told that my bike and led TV were sent to bhatinda by your safe express but when I collected my luggage in bhatinda my screen of my led tv costing 45, 000 was completely broken, meanwhile I have suffered a lot However, I request you to take note of my loss and get my compensation, thank you.
                  Mr. Janardan Jalindar Salunkhe
                  Mob no - [protected]
                  Apr 21, 2021
                  Complaint marked as Resolved 
                  1)Consignee Name - Janardan Jalindar Salunkhe 2)Email Id [email protected] 3)Contract No - 7774968000 4)Damage Item - Panasonic Led Tv Model no TH43ES480DX 5)Value of Damaged Item - 40, 000₹ 6)Claim Amount - 40, 000₹
                  Safexpress customer support has been notified about the posted complaint.
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                    A
                    ahmadkhaawar
                    Apr 18, 2021
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                    Resolved

                    This is to inform you that I got consignment from Dr Reddys yesterday instead of 25 cases I got only 23 cases with 2 cases short.LR no. 92915713.

                    Regards
                    Ahmad khaawar
                    Mob no. - [protected]
                    [protected]@drreddys.com
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    View replies
                    Apologies for the inconvenience caused, kindly share your contact details once again as they are not accessible to us.
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                      V
                      Varys
                      Apr 17, 2021
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                      Resolved

                      Address: Rajmahal , Mohanpur , Tripura ( West) - 799211

                      The front side of the door was found broken while packing on 06/04/2021 by the client name Babul Bhowmick and his contact details are -[protected] and I request a refund of the said material .
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      View replies
                      Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can assist you in a better way.
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                        Puresh Daily
                        Apr 14, 2021
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                        Resolved

                        This time my way bill no is 92534149. It was dispatched on 23/03/21 and as on today that is 14/04/21.. i am being told that it will be delivered. As a business owner, i have lost many orders as the consignment is packaging material.
                        Same thing has happened in last two shipments.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
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                        Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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                          A
                          Aurodeep
                          Apr 12, 2021
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                          Resolved

                          I have not received my luggage since 31st march 2021 booked at Hyderabad for Bhubaneswar delivery.

                          Aurodeep Kamal
                          Bhubaneswar
                          92922530
                          My mobile no. [protected]
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          View replies
                          Apologies for the inconvenience caused, kindly share your contact number as it is not visible above.
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                            S
                            sanjeeb26
                            from Bengaluru, Karnataka
                            Apr 10, 2021
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                            Waybill no[protected]
                            The item is received today and its damaged. Attaching the photo for your reference.
                            Complain no - 3OM[protected].

                            The item was mishandled, such a hard material broken.
                            After given complain too, there is no update actually no one cares seems. Bhagwan bharose raho bhai.. if item receved good u r lucky enough.

                            Any help in this?
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            View replies
                            See the way and level of damage .. do you think safe express are professional couriers .. this was thrown from the truck while offloading or they just dump in the truck to make maximum transport.
                            The item is now unusable and non-repirable too

                            Damaged product received - No update after given complaint - Comment #3821613 - Image #0
                            Reply
                            Apologies for the inconvenience caused, kindly share your contact details and waybill number (as it is protected here) so that we can escalate your complaint to the concerned department.
                            Reply
                            sanjeeb26's [Complaint's author] reply, Apr 12, 2021
                            Waybill no - 92586147
                            Complain no - 3OM 2021 040 4000 308.
                            If this is also you can not see, please check [email protected] .. from [email protected]
                            Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
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                              Jonathanpektea
                              from Aizawl, Mizoram
                              Apr 8, 2021
                              Resolved
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                              Resolved

                              Excessive charging of shipping fees

                              Address: Meerut

                              I have placed order from SB Sports, Meerut, Uttar Pradesh on 6th april 2021. And the SB sports has booked Safexpress on 7th April 2021 to ship the consignment from Meerut to Aizawl, Mizoram . My consignment weight is only 10 Kgs and the charged weightby safexpress is 20 kg. The Problem is that Safexpress has charged Rs. 3529/- for such small item whose actual weight is only 10 kg. As i am from Aizawl, Mizoram i only came to know the charges...
                              +1 photos
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                              Sanjunair2007
                              Apr 4, 2021
                              Resolved
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                              Resolved

                              Way Bill No - 92460192 ( Transit Damage)

                              Address: Flat No-8, 2nd Floor, Hiranya Appartment Near Tulip bunglows, Surdhara circle, Thaltej, Ahmedabad Pin Code- 380054

                              My cooler's water Tank got broken from bottom durring Transit..Seems some heavy object fall on it..

                              Even after packing this Damaged Happen...
                              Kindly do some action. Even after paying u the entire amount such damage happened...

                              Regards
                              Sanju Nair
                              [protected]...
                              +4 photos
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                              Pravin22
                              Mar 28, 2021
                              Resolved
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                              Resolved

                              Address: Aurangabad

                              I was book my packages from guwahati to aurangabad bill no is 93915218 but a freez stand is missing when deliver that packages and iron box lockpad is also missing and broken that clips
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              View replies
                              Apologies for the inconvenience caused, kindly share your contact number so that we can escalate your complaint to the concern department.
                              Reply
                              Pravin22's [Complaint's author] reply, Mar 30, 2021
                              7972044859
                              We have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
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                                S
                                Susanta nahak
                                Mar 27, 2021
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                                Resolved

                                Address: Deheradun

                                Not functioning of Invertor which was packed in wooden box, 02 steel boxes are damaged, damaged of almirah, damaged of Madhur of vehicle, part damaged of one steel box, and one link luck. I m send through safe express on 24 jun 2020. The account clerk Mr Deepak Kumar assuring me my claim will be Ed shortly since jun 2020 but till date there is not any action taken. My ID number is 85837466.
                                +2 photos
                                Aug 18, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 03, 2021
                                Safexpress Customer Care's response                                 Apologies for the inconvenience caused, kindly share your contact details so that we can assist you further.
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                                  S
                                  Sauvik Ghosh
                                  Mar 25, 2021
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                                  Resolved

                                  Consignment stuck at destination for 6 days and not getting delivered

                                  Address: 168, A.T.Ghosh Road, Jigacha, P.O.-GIP Colony, howrah-711112

                                  My waybill no is 91259260. Shipment from panjim to goa availing the campus to home service. I have already paid 3163 Rs but the consignment hasnt reached and in tracker, its still noy showing out for delivery. It is taking so long....
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