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3.6
Updated: Aug 9, 2025
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356
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Safexpress reviews & complaints page 22

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S
Shiva1000
May 10, 2021
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Waybill no.[protected]
Date-10/05/2021

I received my trolley bag with broken handle which makes it nearly useless now
+2 photos
Aug 7, 2021
Complaint marked as Resolved 
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Apologies for the inconvenience caused, kindly share the waybill details and contact number so that we can assist you in a better way.
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    S
    Sukanyapaul
    May 9, 2021
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    Waybill Number[protected]
    Delivery was supposed to take 7-8 days. But it has still not arrived at my location (Guwahati). I tracked shipment, it still shows in transit no further updates has been made.
    Aug 7, 2021
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
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    Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can escalate your concern further.
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    Name- Sukanya Paul
    Contact - [protected]
    Mail- [protected]@gmail.com
    Waybill number[protected]
    Reply
    We hope your concern is resolved.
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      T
      Tabish khan1
      May 7, 2021
      Resolved
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      Address: Delhi

      My courier was booked at safexpress delhi under airway bill no.: 92782779 on[protected]

      Since then i have not received the courier nor there has been any update on it

      It was supposed to be delivered in 2-4 days
      I needed it urgently
      Neither did they receive any calls nor update about the courier

      Please look into the matter
      Aug 7, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
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      Apologies for the inconvenience caused, kindly share the contact details again so that we can assist you in a better way.
      Reply
      Tabish khan1's [Complaint's author] reply, May 8, 2021
      Tabish khan
      62 Rose avenue lane 1 HMT srinagar, 190012
      Email; [email protected]
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        A
        Abipc
        May 6, 2021
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        Sir, As per tracking consignment reach on30/4/2021 at calicut, kerala, so far not delivered till date, customer care number is not reachable, no another contact no in my hand, kindly look into the matter and do the needful at the earliest .
        Aug 7, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Verified Support
        May 06, 2021
        Safexpress Customer Care's response         Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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          T
          tanmoy1040
          May 1, 2021
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          Safextension charged within 20 kms from Safexpress hub

          Dear Sir/Madam,

          I booked a consignment from Kanpur (Pincode-208016, UP) to be dispatched to Agarpara (Pincode-700109, West Bengal).
          The recipient address is roughly 15 kms from the Safexpress hub. Still, an additional amount of Rs.1500 has been charged as Safextension charge.
          Please look into it and kindly arrange to refund the additional amount of charged.

          Thanks,
          Tanmoy Kundu
          Mob...
          +1 photos
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          snehall
          May 1, 2021
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          Believing safexpress to be the best logistic solution provider I made a big blunder in my life. There are lots to be done regarding providing better service rather then claiming self to be the best. The awards and certifications became valueless when a customer breaks into tears after receiving a consignment where goods are heavily damaged and even a couple of goods are missing.

          So after i was charged extra bill without informing when i opened my boxes today i saw many items of oil and other things spiiled& damaged all other items. Also my wooden table is broken. I have attached waybill and item pics for reference.Plz look into this at least
          +4 photos
          Aug 8, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Verified Support
          May 04, 2021
          Safexpress Customer Care's response           Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time you issue will be resolved soon.
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            R
            RAJENDRA .park
            Apr 27, 2021
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            Address: vedavakkam village, maduranthakam

            I am trying to take our business consignment, which is received at local office MM nagar since 24th Apr'21. But still it is not handed over. Office persons not picking my calls, they have just msg of driver. But last 2 days driver giving wrong information to reach at our company.

            I have such a bad experience of your service.

            Consignment no: 93810313
            Aug 7, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
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            Apologies for the inconvenience caused, kindly share your contact details so that we can escalate the concern further.
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              J
              Janardan Salunkhe
              Apr 21, 2021
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              Address: At POst - Shelkewadi, PO- kerewadi, Tal - Kavathe MAHANKAL, Diat Sangli

              Dear Sir,
              way bill no =92510106. I told that my bike and led TV were sent to bhatinda by your safe express but when I collected my luggage in bhatinda my screen of my led tv costing 45, 000 was completely broken, meanwhile I have suffered a lot However, I request you to take note of my loss and get my compensation, thank you.
              Mr. Janardan Jalindar Salunkhe
              Mob no - [protected]
              Apr 21, 2021
              Complaint marked as Resolved 
              1)Consignee Name - Janardan Jalindar Salunkhe 2)Email Id [email protected] 3)Contract No - 7774968000 4)Damage Item - Panasonic Led Tv Model no TH43ES480DX 5)Value of Damaged Item - 40, 000₹ 6)Claim Amount - 40, 000₹
              Safexpress customer support has been notified about the posted complaint.
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                A
                ahmadkhaawar
                Apr 18, 2021
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                This is to inform you that I got consignment from Dr Reddys yesterday instead of 25 cases I got only 23 cases with 2 cases short.LR no. 92915713.

                Regards
                Ahmad khaawar
                Mob no. - [protected]
                [protected]@drreddys.com
                Aug 7, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
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                Apologies for the inconvenience caused, kindly share your contact details once again as they are not accessible to us.
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                  V
                  Varys
                  Apr 17, 2021
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                  Address: Rajmahal , Mohanpur , Tripura ( West) - 799211

                  The front side of the door was found broken while packing on 06/04/2021 by the client name Babul Bhowmick and his contact details are -[protected] and I request a refund of the said material .
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
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                  Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can assist you in a better way.
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                    Puresh Daily
                    Apr 14, 2021
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                    Resolved

                    This time my way bill no is 92534149. It was dispatched on 23/03/21 and as on today that is 14/04/21.. i am being told that it will be delivered. As a business owner, i have lost many orders as the consignment is packaging material.
                    Same thing has happened in last two shipments.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
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                    Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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                      A
                      Aurodeep
                      Apr 12, 2021
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                      I have not received my luggage since 31st march 2021 booked at Hyderabad for Bhubaneswar delivery.

                      Aurodeep Kamal
                      Bhubaneswar
                      92922530
                      My mobile no. [protected]
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
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                      Apologies for the inconvenience caused, kindly share your contact number as it is not visible above.
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                        S
                        sanjeeb26
                        from Bengaluru, Karnataka
                        Apr 10, 2021
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                        Waybill no[protected]
                        The item is received today and its damaged. Attaching the photo for your reference.
                        Complain no - 3OM[protected].

                        The item was mishandled, such a hard material broken.
                        After given complain too, there is no update actually no one cares seems. Bhagwan bharose raho bhai.. if item receved good u r lucky enough.

                        Any help in this?
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
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                        See the way and level of damage .. do you think safe express are professional couriers .. this was thrown from the truck while offloading or they just dump in the truck to make maximum transport.
                        The item is now unusable and non-repirable too

                        Damaged product received - No update after given complaint - Comment #3821613 - Image #0
                        Reply
                        Apologies for the inconvenience caused, kindly share your contact details and waybill number (as it is protected here) so that we can escalate your complaint to the concerned department.
                        Reply
                        sanjeeb26's [Complaint's author] reply, Apr 12, 2021
                        Waybill no - 92586147
                        Complain no - 3OM 2021 040 4000 308.
                        If this is also you can not see, please check [email protected] .. from [email protected]
                        Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
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                          Jonathanpektea
                          from Aizawl, Mizoram
                          Apr 8, 2021
                          Resolved
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                          Resolved

                          Excessive charging of shipping fees

                          Address: Meerut

                          I have placed order from SB Sports, Meerut, Uttar Pradesh on 6th april 2021. And the SB sports has booked Safexpress on 7th April 2021 to ship the consignment from Meerut to Aizawl, Mizoram . My consignment weight is only 10 Kgs and the charged weightby safexpress is 20 kg. The Problem is that Safexpress has charged Rs. 3529/- for such small item whose actual weight is only 10 kg. As i am from Aizawl, Mizoram i only came to know the charges...
                          +1 photos
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                          Sanjunair2007
                          Apr 4, 2021
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                          Resolved

                          Way Bill No - 92460192 ( Transit Damage)

                          Address: Flat No-8, 2nd Floor, Hiranya Appartment Near Tulip bunglows, Surdhara circle, Thaltej, Ahmedabad Pin Code- 380054

                          My cooler's water Tank got broken from bottom durring Transit..Seems some heavy object fall on it..

                          Even after packing this Damaged Happen...
                          Kindly do some action. Even after paying u the entire amount such damage happened...

                          Regards
                          Sanju Nair
                          [protected]...
                          +4 photos
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                          Pravin22
                          Mar 28, 2021
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                          Resolved

                          Address: Aurangabad

                          I was book my packages from guwahati to aurangabad bill no is 93915218 but a freez stand is missing when deliver that packages and iron box lockpad is also missing and broken that clips
                          +1 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
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                          Apologies for the inconvenience caused, kindly share your contact number so that we can escalate your complaint to the concern department.
                          Reply
                          Pravin22's [Complaint's author] reply, Mar 30, 2021
                          7972044859
                          We have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.
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                            Susanta nahak
                            Mar 27, 2021
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                            Address: Deheradun

                            Not functioning of Invertor which was packed in wooden box, 02 steel boxes are damaged, damaged of almirah, damaged of Madhur of vehicle, part damaged of one steel box, and one link luck. I m send through safe express on 24 jun 2020. The account clerk Mr Deepak Kumar assuring me my claim will be Ed shortly since jun 2020 but till date there is not any action taken. My ID number is 85837466.
                            +2 photos
                            Aug 18, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 03, 2021
                            Safexpress Customer Care's response                             Apologies for the inconvenience caused, kindly share your contact details so that we can assist you further.
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                              Sauvik Ghosh
                              Mar 25, 2021
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                              Resolved

                              Consignment stuck at destination for 6 days and not getting delivered

                              Address: 168, A.T.Ghosh Road, Jigacha, P.O.-GIP Colony, howrah-711112

                              My waybill no is 91259260. Shipment from panjim to goa availing the campus to home service. I have already paid 3163 Rs but the consignment hasnt reached and in tracker, its still noy showing out for delivery. It is taking so long....
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                              srisaiagritech
                              Mar 24, 2021
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                              Address: SRI SAI AGRITECH SINDHANUR

                              We SRI SAI AGRITECH Sindhanur
                              Recived 3 Boxes out of 4 Boxes Vidw LR NO[protected]Springs of 300 qty We Recvied only 200 nos) Your Raichur Distric Branch Employes are not Responding for the issue, its pending from 11 th month they saying we will come and check but no one come

                              Please solve the issue of as soon as possible

                              INVOCIE NO : [protected]
                              LR NO : 89270482

                              PLEASE CONTACT NO : [protected]/[protected]
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
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                              Apologies for the inconvenience caused, kindly share your contact numbers again as the details shared here are protected.
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                                btn
                                Mar 23, 2021
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                                Address: Oasis Fabrications,Dadupur road Chhacharauli ,Dist:-Yamuna Nagar.

                                My Self Saurabh Gupta working in Oasis Fabrications Chhachhrauli Dist:-Yamuna Nagar we are following with your staff since 21.03.2021 and in touch with your staff regularly, today(23.03.2021) one of your staff Named as Rajiv Mehta([protected]) has spoken very rudely with me for the shipment booked at Kapurthala vide Docket No:[protected], Dated:-18.03.2021.
                                Your team is of service providers my request is to train or educate your staff that how to speak to their customer while doing public dealing.
                                Awaiting your reply for the corrective action taken to your staff Mr.Rajiv Mehta.
                                Our Mail Id:[protected]@gmail.com
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 25, 2021
                                Safexpress Customer Care's response                                 Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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