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Safexpress Complaints & Reviews

3.6
Updated: Sep 29, 2025
Complaints 1081
Resolved
722
Unresolved
359
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Safexpress reviews & complaints page 24

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V
Feb 22, 2021
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My booking id is 91350689.shipment booked on 5/2/2021 and reached destination on 17/2/2021 buy still have not received till now.
Aug 6, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Apologies for the inconvenience caused, please share your contact details so that we can arrange a call for you. Thank you.
[protected]
Thank you for sharing the details, we have forwarded your complaint to the concerned department, please allow us some time your issue will be resolved soon.
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    A
    Abhilekh Puzari
    from Jorhat, Assam
    Feb 22, 2021
    Resolved
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    Resolved

    Cartoon breakage and tear.

    Address: Flat 3J Block 1 Shine Heaven, Baghorbori Main Road, Kamrup Metropolitan

    I sent 2 cartoons provided by them, from Pune to Guwahati.

    My waybill is 92056466.

    I don't know how they deliver the cartoons.

    But when my family received the cartoons, both of them were completely cracked and teared from oit sides.

    Really dissatisfied with the way they might be handling the cartoons. C'mon they aren't bags you play volleyball with.

    Or else improve...
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    Bhupinder Singh Nagpur
    Feb 19, 2021
    Resolved
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    Resolved

    I have send material from Nagpur to Kolkata, they had ensure material safety but my entire furniture reached in broken condition. Entire furniture is useless now & safexpress has done nothing for this.
    +2 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    Feb 19, 2021
    Updated by Bhupinder Singh Nagpur
    Waybill No. 85276080 Dated 8/1/2021 Ex. : Nagpur City – Kolkata
    Apologies for the inconvenience caused, your issue is already escalated with your concerned team, please allow us some time your concern will be resolved soon.
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      1
      1069
      Feb 18, 2021
      Resolved
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      Resolved

      Address: Pawa , ps Deepnagar Dist Nalanda Bihar

      Way bill no. 85627834 not yet delivered at home . Showing out of delivery . Request instruct and issue necessary order to biharsharif safexpress centre to immediate action
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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        J
        jasmeen56
        from Noida, Uttar Pradesh
        Feb 18, 2021
        Resolved
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        Resolved

        I couriered my brand new Cycle through your courier and today I received it. the condition of my cycle was not good many parts broken. I am really disappointed as it was a gift from my papa and now if you look at the cycle it seems old. Brakes are broken, lock chain is cut .
        +6 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Apologies for the inconvenience caused, please share your contact number and waybill details so that we can assist you in a better way.
        Thank you for your response. My Phone number is [protected] and waybill number is 83376096. Not only my cycle my table lamp was also damaged. Even though I told them I have delicate things in my bag, still the over all luggage handling was poor. Bags torn from below seemed like someone torn it from knife or scissors.

        Cycle - Comment #3802579 - Image #0
        Thank you for sharing the details, we have forwarded your complaint to the concerned department, please allow us some time your issue will be resolved soon.
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          A
          Ajey Agarwal
          from Noida, Uttar Pradesh
          Feb 17, 2021
          Resolved
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          Resolved

          Address: Pili kothi, etawah

          My doc no is 91770976 not deliver till, yet status is destination reach on 16.02.2021 not deliver in next working day, ours service is too poor, status is same till yesterday why it is not complete.
          Aug 6, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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            T
            tage kaku
            Feb 15, 2021
            Resolved
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            Resolved

            My delivery with way bill number[protected] from Allahabad to Itanagar (Arunachal Pradesh) was shipped on 3-2-2021 and arrived on[protected] as per the tracking record but it has not been delivered to the concerned address yet, it’s been 4 days from the day of arrival. No calls have been received, kindly look into the matter as soon as possible.
            Contact in- [protected]
            +2 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Verified Support
            Feb 17, 2021
            Safexpress Customer Care's response
            Apologies for the inconvenience caused, we have forwarded your complaint to the concern department, please allow us some time your issue will be resolved soon.
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              T
              tage kaku
              Feb 15, 2021
              Resolved
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              Resolved

              My delivery with way bill number[protected] from Allahabad to Itanagar (Arunachal Pradesh) was shipped on 3-2-2021 and arrived on[protected] as per the tracking record but it has not been delivered to the concerned address yet, it’s been 4 days from the day of arrival. No calls have been received, kindly look into the matter as soon as possible.
              +2 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Apologies for the inconvenience caused, please share your contact details so that we can arrange a call for you.
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                Y
                yai
                Feb 14, 2021
                Resolved
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                Resolved

                Address: Near gas agency Kadi village, Kadi -Village PO- Basar District Leparada Arunachal Pradesh 791101

                MY CONSIGNMENT NO 87435031was booked on 28 Jan 2021 from New Delhi for safe extension even after calling & complaints registered several times at the call center no one has responded & not yet delivered the consignment. which is very much urgent for my Manufacturing unit. Very irresponsible & worst service i have ever come across
                Aug 6, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
                yai's [Complaint's author] reply, Feb 15, 2021
                Name. Mie Riba,
                MIE RIBA Enterprises and poultry farm.
                Add. Village Kadi, Basar
                Arunachal Pradesh 791101
                Home-8730888607
                Office-9774264930.
                Please need very urgent.
                Thank you for sharing the details, we have forwarded your complaint to the concerned department, please allow us some time your issue will be resolved soon.
                yai's [Complaint's author] reply, Feb 16, 2021
                Please I need my product early as possible for my business.
                We have already escalated your complaint to the concerned department, our team is working on it. Please allow us some time your issue will be resolved soon.
                yai's [Complaint's author] reply, Feb 17, 2021
                Still I'm waiting for my consignment.
                Our team is already working towards the resolution of your issue at the earliest, please allow us some time your concern will be resolved shortly. Thank you for your patience and support.
                yai's [Complaint's author] reply, Feb 19, 2021
                Thanks for quick response.
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                  M
                  Mansisoni
                  Feb 13, 2021
                  Resolved
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                  Resolved

                  Hi,

                  I used the safeexpress service for moving my luggage from Mumbai (tilaknagar, chembur) to Bangalore ( Jaynagar) on Saturday (7th Feb 2021).

                  I had 4 boxes and one suitcase. I wanted
                  the suitcase to be bubble wrapped properly, but the team suggested I could get the safeexpress boxes fully wrapped / packed too apart from the green tape which is used.

                  I liked the idea because I wanted to make sure my things are properly secured as the tape packing seemed to be very minimal.

                  They charged me 150 per piece extra I.e about 750 Rs.
                  And informed that the packing will only be done at the warehouse as it is difficult to carry the packing material to our houses.

                  But unfortunately there was no packing done when I received it in Bangalore on 11th feb 2021.

                  When I called the person who did my booking, he behaved in a very bad manner on the call and refused to acknowledge my complaint.

                  He never answered my call again.

                  I chose safeexpress over other movers and packers because I believe such things would never happen with your company atleast.

                  I am highly disappointed with the service and would never use it again. I am also planning to post this on social media so that others remain aware and think once before using safeexpress.

                  I would appreciate if I could get a refund for the same.

                  I hope you find my concern genuine and take strict actions against such people .Afterall it's not just about the money but ethics and company's image.

                  Details are as below :-

                  Name - Mansi Jain
                  Way bill number[protected]

                  Regards,
                  Mansi jain
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 15, 2021
                  Safexpress Customer Care's response
                  Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                    U
                    Unnat Bhardwaj
                    Feb 11, 2021
                    Resolved
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                    Resolved

                    Address: 28 Sector 6 Karnal,132001

                    Goods were sent from Kanpur to Karnal,
                    All the glass ware is broken and the the person who got it to the house literally started throwing it without asking where to keep the stuff...
                    89973798 is the bill number
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                      E
                      Esoofali
                      from Mumbai, Maharashtra
                      Feb 10, 2021
                      Resolved
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                      Resolved

                      Address: shop no 11/A, KARIMBHAI LALBHAI BUILDING, 220/224, DHARAVI MAIN ROAD, OPP ST ANTHONY CHURCH, NEAR J& J, DHARAVI, MUMBIA 400017

                      MY CONSIGNMENT NO 85436285 was booked on 3 rd feb 2021 from chennai to mumbai even after calling & complaints registered several times at the call center no one has responded & not yet delivered the consignment. which is very much urgent for my export shipment. Very irresponsible & worst service i have ever come across
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                        A
                        Ascend Office
                        from Kolkata, West Bengal
                        Feb 8, 2021
                        Resolved
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                        Resolved

                        Address: 34/1C Kabi Bharati Sarani, Kol 29

                        Hello,

                        The consignment against below mentioned docket no is not delivered yet though reached its destination hub 2 days back.
                        Please arrange to deliver the consignment on an urgent basis.

                        Docket No : 88457064
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Apologies for the inconvenience caused, we have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
                        Please share your contact details so that we can arrange a call for you.
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                          B
                          from Ropar, Punjab
                          Feb 5, 2021
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                          Resolved

                          Address: Ncc Limited,IIT-Ropar site,Runagar,

                          1)Consignment No[protected]Materials Hold on Rupnagar)Pin-140001, Punjab.Rs-1448/-
                          2)Consignment No[protected]Materials Hold on Rupnagar)Pin-140001, Punjab.Rs.1074/-

                          Branch Contact No :[protected]
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          Apologies for the inconvenience caused, please share your contact number and waybill details so that we can assist you in a better way.
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                            M
                            Msa Ralte
                            from Aizawl, Mizoram
                            Feb 3, 2021
                            Resolved
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                            Resolved

                            Address: L-18/B, Laipuitlang, Aizawl

                            Hi, I am Malsawmtluanga owner of RALTE TRADERS from Aizawl, Mizoram. One of the package i got from Delhi on 25 january 2021 was charged excess due to incorrect pincode. Actually there is only one branch in Aizawl and the package was usually collected from the godown by me. I was charged safextension charge of Rupees 1500 only because pincode 796012 was written instead of 796001. I am writing this to the person concern to please reconsider the bill they have charged me. I ran a small farm with a low budget materials so for me 1500 is a very high price to pay. I am begging you to reconsider the safextension charge of Rupees 1500.
                            I have enclosed the way bill receipt number 91425372 below.

                            Malsawmtluanga
                            RALTE TRADERS
                            [protected]
                            +1 photos
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 05, 2021
                            Safexpress Customer Care's response
                            Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, please allow us some time our representative will contact you soon.
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                              D
                              Devraj Enterprises Bhiwani
                              from Gurgaon, Haryana
                              Jan 29, 2021
                              Resolved
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                              Resolved

                              Address: bhiwani

                              Dear sir/mam,

                              devraj enterprises bhiwani 127021 location

                              raise pickup req 25 jan 2021 by havells lloyd
                              pickup done but wrong destination update by your officer or now not pick my call origen destination Patudi dist gurgram 122503

                              pls look this mater or solve asap
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Apologies for the inconvenience caused, please share your contact details and waybill number so that we can assist you in a better way.
                              Devraj Enterprises Bhiwani's [Complaint's author] reply, Jan 30, 2021
                              CNTACT NUMBER _+919315494949

                              DOCATE NO- 90063456 OR 90063455
                              Reply asap pickup date 25 jan still not deliverd or destination update .

                              Wrost service experiance

                              new address update or change pay type

                              pickup rasie against havells india pvt ltd

                              docate no[protected] or 90063456

                              to-
                              havells india pvt ltd

                              khasra no 114/19/1 village patudi distt gurgram pin code 122503

                              contact person - dinesh patli ([protected])
                              Safexpress Customer Care's response, Feb 2, 2021
                              Verified Support
                              We have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
                              Hi, our representative tried contacting you on the shared number, unfortunately the call was not connected. Please share any alternative number so that we can connect with you.
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                                S
                                sante health care
                                Jan 28, 2021
                                Resolved
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                                Resolved

                                Package contained urgent allopathic medicine sent by pure & cure health care pvt ltd from haridwar on[protected], as per way bill no: 68799139, promising the delivery on[protected]. it had reached the cochin godown on[protected], they never informed us nor none was picking up the calls, finally we went to their office on[protected] at muppathadom office, met Mr. Ajay who said they had lost the bill from their hand and admitted that it is their fault not to inform us. we were then informed to pay the amount of Rs 4862 immediately so that he will deliver the same within 2 hours. Now he is not picking up the phone nor the medicine is delivered. medicines to hospitals are already delayed by the safe express.
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 10, 2021
                                Safexpress Customer Care's response
                                Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                                  M
                                  Mudasir farooq
                                  from Chandigarh, Chandigarh
                                  Jan 22, 2021
                                  Resolved
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                                  Resolved

                                  Address: Tral

                                  I have to pay 9015 for my consignment but they are charging me extraa 500 which is alredy not in bill thay are making own excuses for 500
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Jan 22, 2021
                                  Updated by Mudasir farooq
                                  They are ignoring my calls also help me please what should i do i m a student
                                  Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
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                                    B
                                    Bhaumik_Makwana
                                    from Ahmedabad, Gujarat
                                    Jan 22, 2021
                                    Resolved
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                                    Resolved

                                    Address: CB Doctor ventilators private limited, 3607 - 3608 GIDC Estate Phase IV Mahemdabad Highway Vatva Ahmedabad 382445 Gujarat India

                                    Material delivery denied by safe express representative
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, please allow us some time your issue will be resolved soon.
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                                      V
                                      Varsha Rao
                                      from Bengaluru, Karnataka
                                      Jan 21, 2021
                                      Resolved
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                                      Resolved

                                      My shipment has been stuck in the delivery city for a week and has not been delivered yet. I raised a complaint 3 days ago and it has not been escalated. The response is always that they will get back regarding my case and no-one calls back
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Safexpress customer support has been notified about the posted complaint.
                                      Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
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