Safexpress Complaints & Reviews

I have been having the most inconvenient experience with getting my packages delivered. One of them is by surface from Mumbai which was picked up on the 15th but only shipped on the 22nd and has still not reached despite multiple calls and complaints. The other is from Kolkata which was by Air and urgently required but it's been over a week and has still not been delivered. I don't understand how terrible the service is. I have paid a lot of money for both these shipments and the service has been abysmal. I will be taking legal action against Safex for the same.

Dear Sir,

LR No[protected], for this LR materials are reached at site, the delivery persons are not delivered the materials as per customer requriement and they went back with out delivery.

pls do needful

[protected]

Reference way bill no[protected]
Pl. Look in this issue,
I have talked with Barelli Safe express staff Mr Saurabh, but nothing is done.
Goods delivered on 8-2-21,
Photo of damaged goods is sent with this complaint
Two edges & both front legs are damaged
Pl. Do the needful

I have booked my household through safexpress from Jamnagar, Gujrat vide waybill number 89168764 on 18 Feb 21 and received the consignment on 23 Feb 21 at my residence H.No. 223, Gali No. 10, Hans Enclave, Gurgaon, Haryana, Pin 122001.
On opening the packing of fridge, I found that door handle was broken and door was not closing properly. Some dents were also there on door.
Items were properly packed and damage could not be seen from outside at the time of delivery.
Photos of damage item are attached here with.

Booked my materials from new delhi on 4 feb 21 and I'm very upset for delay in delivery, I need it urgent for my business. No response from the safe express customer care. Please delever my materials as soon as possible. My way bill number Is 87435044.

This is absolutely ridiculous services. The package was picked up on Tuesday 16th feb from Bangalore to mumbai delivery. And till now i have no update about my package. The contact person name Pawan is so rude and disrespectful that has been delaying saying the vehicle has breakdown from past 2 days. I need update of my pacakge else i will file a police complaint

Consignment no 2556
GSTIN: 06CPUPP0522B221

My booking id is 91350689.shipment booked on 5/2/2021 and reached destination on 17/2/2021 buy still have not received till now.

I sent 2 cartoons provided by them, from Pune to Guwahati.

My waybill is 92056466.

I don't know how they deliver the cartoons.

But when my family received the cartoons, both of them were completely cracked and teared from oit sides.

Really dissatisfied with the way they might be handling the cartoons. C'mon they aren't bags you play volleyball with.

Or else improve...

I have send material from Nagpur to Kolkata, they had ensure material safety but my entire furniture reached in broken condition. Entire furniture is useless now & safexpress has done nothing for this.

Way bill no. 85627834 not yet delivered at home . Showing out of delivery . Request instruct and issue necessary order to biharsharif safexpress centre to immediate action

I couriered my brand new Cycle through your courier and today I received it. the condition of my cycle was not good many parts broken. I am really disappointed as it was a gift from my papa and now if you look at the cycle it seems old. Brakes are broken, lock chain is cut .

My doc no is 91770976 not deliver till, yet status is destination reach on 16.02.2021 not deliver in next working day, ours service is too poor, status is same till yesterday why it is not complete.

My delivery with way bill number[protected] from Allahabad to Itanagar (Arunachal Pradesh) was shipped on 3-2-2021 and arrived on[protected] as per the tracking record but it has not been delivered to the concerned address yet, it’s been 4 days from the day of arrival. No calls have been received, kindly look into the matter as soon as possible.
Contact in- [protected]

My delivery with way bill number[protected] from Allahabad to Itanagar (Arunachal Pradesh) was shipped on 3-2-2021 and arrived on[protected] as per the tracking record but it has not been delivered to the concerned address yet, it’s been 4 days from the day of arrival. No calls have been received, kindly look into the matter as soon as possible.

MY CONSIGNMENT NO 87435031was booked on 28 Jan 2021 from New Delhi for safe extension even after calling & complaints registered several times at the call center no one has responded & not yet delivered the consignment. which is very much urgent for my Manufacturing unit. Very irresponsible & worst service i have ever come across

Hi,

I used the safeexpress service for moving my luggage from Mumbai (tilaknagar, chembur) to Bangalore ( Jaynagar) on Saturday (7th Feb 2021).

I had 4 boxes and one suitcase. I wanted
the suitcase to be bubble wrapped properly, but the team suggested I could get the safeexpress boxes fully wrapped / packed too apart from the green tape which is used.

I liked the idea because I wanted to make sure my things are properly secured as the tape packing seemed to be very minimal.

They charged me 150 per piece extra I.e about 750 Rs.
And informed that the packing will only be done at the warehouse as it is difficult to carry the packing material to our houses.

But unfortunately there was no packing done when I received it in Bangalore on 11th feb 2021.

When I called the person who did my booking, he behaved in a very bad manner on the call and refused to acknowledge my complaint.

He never answered my call again.

I chose safeexpress over other movers and packers because I believe such things would never happen with your company atleast.

I am highly disappointed with the service and would never use it again. I am also planning to post this on social media so that others remain aware and think once before using safeexpress.

I would appreciate if I could get a refund for the same.

I hope you find my concern genuine and take strict actions against such people .Afterall it's not just about the money but ethics and company's image.

Details are as below :-

Name - Mansi Jain
Way bill number[protected]

Regards,
Mansi jain

Goods were sent from Kanpur to Karnal,
All the glass ware is broken and the the person who got it to the house literally started throwing it without asking where to keep the stuff...
89973798 is the bill number

MY CONSIGNMENT NO 85436285 was booked on 3 rd feb 2021 from chennai to mumbai even after calling & complaints registered several times at the call center no one has responded & not yet delivered the consignment. which is very much urgent for my export shipment. Very irresponsible & worst service i have ever come across

Hello,

The consignment against below mentioned docket no is not delivered yet though reached its destination hub 2 days back.
Please arrange to deliver the consignment on an urgent basis.

Docket No : 88457064

1)Consignment No[protected]Materials Hold on Rupnagar)Pin-140001, Punjab.Rs-1448/-
2)Consignment No[protected]Materials Hold on Rupnagar)Pin-140001, Punjab.Rs.1074/-

Branch Contact No :[protected]