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Safexpress Complaints & Reviews

3.6
Updated: Sep 29, 2025
Complaints 1081
Resolved
722
Unresolved
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Safexpress reviews & complaints page 25

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S
Sanjith kumar.e
from Mumbai, Maharashtra
Jan 19, 2021
Resolved
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Address: Srivaishnam , Pathiraparamba, chovva, kannur, kerala

I got a very bad experience from safe express, kannur, they have given a local party to deliver, and he just delivered two boxes in my house and balance 6 boxes in my far neighbour house for his sake. Is this the service safe express providing for customers, pls find a solution for this issue. Hope you will do the needful.
Aug 12, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Jan 19, 2021
Updated by Sanjith kumar.e
Delivery is very bad, not promising
Verified Support
Jan 20, 2021
Safexpress Customer Care's response
Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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    S
    Srimayee
    from Hyderabad, Telangana
    Jan 9, 2021
    Resolved
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    Resolved

    Its been 2 weeks since my order has been dispatched from Chennai and it is supposed to reach a place near Ananthapur which is 68kms away from the same. It has landed at Ananthapur and is stuck there for more than a week. When I enquired customer care, they say it is an extended area and they are not able to reach the concerned person. They keep asking for 1 business day each time. I have called them up thrice already and they kept saying the same. I would need a resolution to this at the earliest possible
    Aug 9, 2021
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    Verified Support
    Jan 11, 2021
    Safexpress Customer Care's response
    Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
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      S
      singhaniaman
      Jan 6, 2021
      Resolved
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      Resolved

      Address: SAMASTIPUR

      My way bill number is 90605749 i had generated gst invoice on 12/12/2020 and i got gst invoive that time and they said you will get gst invoice in 24 hours and from then i am calling reglarly to custmer care they only say i will take action but nothing happen yet and the time of delivery even no one taking responce i got my parcel 2 day late but they are saying i cant do anything if you dont want then dont book any parcel from next time...My number is [protected] you can contact me on this
      Aug 6, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Apologies for the inconvenience caused, please share your contact number here as it is protected and not visible to us so that we can assist you in a better way
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        P
        Praneeth E
        from Powai, Maharashtra
        Dec 30, 2020
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        Hi,

        As per tracking consignment, my packages reached Vijayanagaram in November. And they haven't been transported to Bobbili till today. When I called the Vijayanagaram branch, they said that they can only find one bag and the other one is missing.

        Total : 2 Packages

        Consignment booked at Mumbai on 19th November

        Request your support.
        Safexpress customer support has been notified about the posted complaint.
        Apologies for the inconvenience caused, please share your contact number so that we can assist you in a better way.
        Praneeth E's [Complaint's author] reply, Jan 3, 2021
        My contact number is 9987991415
        Please keep this as a priority because I have all my 10 th, Intermediate documents and passport in there and I have to leave to Japan in few days.
        Safexpress Customer Care's response, Jan 4, 2021
        Verified Support
        We have escalated your complaint to our concerned team, please allow us some time your issue will be resolved soon.
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          S
          Seshasayee Paper and Boards Limited
          from Delhi, Delhi
          Dec 30, 2020
          Resolved
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          Resolved

          Address: CAUVERY RS (PO), PALLIPALAYAM

          To whomever it concerns.

          M/s Seshasayee Paper and Boards Limited, Pallipalayam, Erode is the one of the leading Paper Manufacturer in India 1600 Cr turnover public listed company.

          We have booked a urgent testing equipment from Saharanpur District o[censored]ttarpradesh to Erode district of Tamilnadu on 13.11.2020 for Rs.2, 129 delivered to Erode ( Complete address provided with Pin code) vide LR No : 89930640 Dt : 13.11.2020 the same was received at Salem Branch 03.12.20 (after 20 days) .

          Now after receipt of material at Salem Godown they prepared another duplicate LR with Higher rate of Rs.4, 135 which is Rs.2006/- more than the booking charges.

          Saharanpur, UP to Salem, TN distance -2500 Km
          Booking Charges - Rs.2129/-

          Salem, TN to Erode, TN distance - 60 Km
          Delivery Charges - Rs.2006/-

          Totally they Charging Rs.4135/- as against the original LR of Rs.2, 129/- .

          Transporter have given wrong information that the material booked on delivery basis and claimed additional Rs.2006/- even after explaining the transporter to handover the material to Erode Godown he refused to accept the terms mentioned the SAFE EXPRESS LR.

          They took the material to our plant after raising our queries. They took back the material and they refused to supply the material
          and asked us to pay Rs.2006/- additional charges.

          There is a poor response and they refuse to supply the material.

          Please note that booked material is testing equipment for our QAD Department which meant for Quality Testing of our end product.

          If any customer complaint arises due to non availability of this material we may have legal proceedings on safe express for compensation.

          We need your swift reply.

          Regards
          K Rethinabalan
          Deputy Manager
          M/s Seshsayee Paper and Boards Limited
          Ph No : +91-[protected]
          [protected]@spbltd.com
          +2 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Verified Support
          Dec 30, 2020
          Safexpress Customer Care's response
          Apologies for the inconvenience caused, we have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
          Verified Support
          Dec 31, 2020
          Safexpress Customer Care's response
          Hi, our team tried reaching out to you recently but unfortunately, call was not completed. Thank you.
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            L
            Leather Lovers
            from Powai, Maharashtra
            Dec 28, 2020
            Resolved
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            Resolved

            Address: Safexpress pvt ltd, NH 8 Mahipalpur Extn., New Delhi 110037

            Safexpress WayBill no.[protected]
            Booking date - 25/12/2020
            Booking office - Chunni Ganj, Kanpur UP
            Consignee - Leather Lovers, D5 Raza Classic, Kazi Nagar, Wadala Road, Nashik 422011

            Other Detail-
            I want you bring it in your attention, as to see the New Year sell I Chose safexpress for my shop upholstery. But you did not the same as was expected or made a promise, its been quite Disappointing for me.

            I believed on your service despite much more charges than others even just double.
            Your company have delayed my package more than three days it was above from promise date to be delivered even you did not book my persol for three days and it got just to be swayed (in your booking office in Kanpur Chunni Ganj)

            So now I want my expenses that fully gone to be lost because of your poor service and going to against your own promise as you made for me to be delivered.

            Now I have a lot regrate to making business relations with you, I will give my hundred one per sent of it not to be any further dealing with you.

            Thanks much
            Leather Lovers
            +2 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Verified Support
            Dec 29, 2020
            Safexpress Customer Care's response
            Apologies for the inconvenience caused, please share your contact number so that we can assist you in a better way.
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              A
              Anurag Kishore
              Dec 25, 2020
              Resolved
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              Resolved

              Address: Plot no 61, Sector 6, Sidcul, IIE, Pant Nagar 263153

              Dear Sir/Mam,

              I am from Steelbird International, One of my customer Consignment is booked on 17th Dec 20 at Pantnagar For Agarwal Automobiles, Pali, Consignment reached jodhpur hub on 22nd Dec 20. Discussed with your representative on 22nd about the material he assure me that material will be sent to pali on 23rd and party will get it by 23rd or 24th Dec. But today ais 25th Dec and party still not received the material. Party is denying to receive the consingment due to this poor service. Please look into this...

              Anurag Kishore
              Steelbird International
              Mob-[protected]
              Aug 10, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Dec 25, 2020
              Updated by Anurag Kishore
              GR No. 88432538
              Verified Support
              Dec 26, 2020
              Safexpress Customer Care's response
              Apologies for the inconvenience caused, we have escalated your concern to the concerned department, your issue will be resolved soon.
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                S
                sandybay
                from Powai, Maharashtra
                Dec 24, 2020
                Resolved
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                Resolved

                Address: 4-39-10-2/6 FLAT NO.202 MAHALAKSHMI NIVAS LAWSONS BAY COLONY

                Dear sir
                my cargo AWB no 89184530 booked at delhi by air to visakhapatnam but some reason held at air port from 10th december to17 th laid in Delhi West only we discuss so many safexpess people it will reach 20 th to Hyd hub by road.No body cares to load the cargo every day we contact Hyd hub people everyday they told today loading but not yet loaded it is very urgent meterial we paid 3682/- but not yet move from Hyd sir .
                so kindly take care and send immedialty

                Ram mohana rao
                visakhapatnam.
                Aug 6, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                  L
                  Laxman Murela
                  from Delhi, Delhi
                  Dec 21, 2020
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                  Address: 129,, 1ST FLOOR,F.I.E. INDUSTRIAL AREA

                  Our consignment is in holding in gorakhpur.
                  all deatils are below site.

                  delhi to gorakhpur
                  traking no:90538217
                  Safexpress customer support has been notified about the posted complaint.
                  Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                    J
                    Jinish K.G
                    Dec 20, 2020
                    Resolved
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                    Resolved

                    I have booked my bike from Palakkad to Lucknow on 28 Oct 20. Way bill No. 88796362. I received it on 17 Nov 20 at Lucknow. When I removed the package bike was in very bad condition. Windshield has been crumpled into several pieces, handle bar came down as some heavy weight kept on it, side mirror kept inside the seat cover became broken. Indicators broken ( it's ok because I have been told that it may break). The horrible thing is that I lost my bike key. The parcel guy told that he kept the key inside the pack. But it couldn't find. I talked to the safexpress office about the claim they denied. Very bad experience.
                    +4 photos
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 21, 2020
                    Safexpress Customer Care's response
                    Apologies for the inconvenience caused, we have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
                    Dec 05, 2021
                    Updated by Jinish K.G
                    Sir,
                    Is there any progress on my complaint.
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                      C
                      chittunaveen
                      from Delhi, Delhi
                      Dec 18, 2020
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                      Address: sunkadakatte post office, manjunatha fruit shop road,no.31,13th cross

                      [protected]
                      [protected]/[protected]
                      wable no:90288833
                      we received damaged delivery piece.
                      +4 photos
                      Safexpress customer support has been notified about the posted complaint.
                      Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                        N
                        Nkataria trends
                        Dec 17, 2020
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                        Address: HDFC talwandi bhai

                        Dear concern
                        I don't received my courier still now courier no 88213346
                        Pl contact [protected]
                        Safexpress customer support has been notified about the posted complaint.
                        Apologies for the inconvenience caused, please share your contact details as they are protected in the above message for further assistance.
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                          R
                          rohitraj9099
                          Dec 16, 2020
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                          Address: Doctor Colony, Agamkuan, Patna

                          Hello,
                          My name is Rohit Raj. I had not received my package yet which is delivered from Dehradun, dated: 7th Nov'2020. I am in contact with one of your employees at Patna but after talking with him for the past 20days, I am still not able to find when will I receive the package.

                          He told me that one of my boxes is delivered in Ranchi so the new waybill number will generate, but after 40days I am still not getting any info of my package.

                          Do something about it.

                          Name : ROHIT RAJ
                          address: Doctor Colony, Agamkuan, Patna
                          waybill number : 89825320
                          Safexpress customer support has been notified about the posted complaint.
                          Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                            D
                            dilip umrao
                            from Mumbai, Maharashtra
                            Dec 14, 2020
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                            Address: Dilip Verma Mo. 8896449289, 127/324 A Juhi, Bara Devi, Kanpur - 208014

                            My tracking No. 89064206, I found my goods but I have pay two 1228.00 & 1220.00+8.00 =2456.00 for one shipment

                            Dear Sir, Please check your account and refund extra money.
                            +4 photos
                            Safexpress customer support has been notified about the posted complaint.
                            Dec 14, 2020
                            Updated by dilip umrao
                            Safexpress — Two time payment send

                            My tracking No. 89064206, I found my goods but I have pay two 1228.00 & 1220.00+8.00 =2456.00 for one shipment

                            Dear Sir, Please check your account and refund extra money.

                            Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way. Thank you.
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                              M
                              Manmohan Prasad
                              from Powai, Maharashtra
                              Dec 12, 2020
                              Resolved
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                              Resolved

                              Dear Sir,
                              I had booked my bike from Tinsukia ( Pin code - 786125) to Dhanbad ( Pin code - 862001) on 1/12/20.
                              The bike arrived in dhanbad on 11/12/20. On reaching the warehouse in dhanbad, I found the bike in damaged condition. Damages incurred
                              1. Front Modguard damaged.
                              2. Engine guard damaged.
                              3. Hole in gear box.
                              4. Front suspension damaged
                              5. Clutch lever damaged
                              6. Gear lever bent
                              7. Dent marks on petrol tank
                              8. Handlebar bent.
                              The images are attached.
                              Such service is not expected from safexpress.
                              On contacting area manager dhanbad, Mr. Akhileswar Nath Tiwari, I got no proper response. Kindly look into the matter and compensate the damages
                              Thank You
                              Manmohan Prasad
                              Waybill no[protected]
                              Mob no - [protected]
                              +1 photos
                              Aug 10, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 15, 2020
                              Safexpress Customer Care's response
                              Apologies for the inconvenience caused, we have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
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                                R
                                Ravi Padishala
                                from Powai, Maharashtra
                                Dec 9, 2020
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                                Address: Khammam

                                Hello sir
                                This is Ravi Padishala I was recently transferred to Ahmedabad .So I contact to safe Express on 4th dec for pickup request. But there are no response from safe Express side. My family was already reached At delivery point(My new duty station). They are staying in hotel at Ahmedabad plz immediately shift my luggage as soon as possible
                                My nearest Safe Express office 👇

                                KHAMMAM

                                SAFEXPRESS CENTRE
                                SHOP NO. 5, BLOCK-4, SURVEY NO.108/A
                                KARUNAGIRI SHOPPING COMPLEX, KARUNAGIRI NAGAR
                                KHAMMAM - 507003
                                TELANGANA
                                Safexpress customer support has been notified about the posted complaint.
                                Apologies for the inconvenience caused, please share your pickup request number and contact details so that we can assist you in a better way.
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                                  T
                                  Tripathi Book Distributors
                                  from Powai, Maharashtra
                                  Dec 7, 2020
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                                  Address: THE LIBRARIAN PANDIT RAVISHANKAR SHUKLA UNIVERSITY GE ROAD, AMANAKA RAIPUR - - 492010 CHHATTISGARH

                                  Waybill Number is 89841177

                                  Dear Sir,

                                  Not delivered till date, kindly update the status

                                  Contact: [protected]
                                  +1 photos
                                  Safexpress customer support has been notified about the posted complaint.
                                  Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way. Thank you.
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                                    Bikas Dixit
                                    Dec 6, 2020
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                                    Address: Central Bank building,Navapur, Barbheta

                                    My way bill no is 90062413. I found the side stand of my Royal Enfield Classic bike is broken on delivery. Please help me.
                                    +1 photos
                                    Safexpress customer support has been notified about the posted complaint.
                                    Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way. Thank you.
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                                      J
                                      Jeevan Shukh Ka Shar- सत्य, कटु और सुख
                                      from Powai, Maharashtra
                                      Dec 4, 2020
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                                      Address: Raipur

                                      Toll free number band kar do very bad experience with your company
                                      Safexpress customer support has been notified about the posted complaint.
                                      Apologies! Please share your contact details so that we can arrange a call for you. Thank you.
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                                        Jeevan Shukh Ka Shar- सत्य, कटु और सुख
                                        from Powai, Maharashtra
                                        Dec 4, 2020
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                                        Address: Raipur

                                        I am not able to contact safe express contact number of raipur chhattisgarh india
                                        Safexpress customer support has been notified about the posted complaint.
                                        Apologies for the inconvenience caused, please share your contact details and waybill number so that we can assist you in a better way. Thank you.
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