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Safexpress Complaints & Reviews

3.6
Updated: Aug 9, 2025
Complaints 1077
Resolved
721
Unresolved
356
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Safexpress reviews & complaints page 25

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P
Praneeth E
from Powai, Maharashtra
Dec 30, 2020
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Hi,

As per tracking consignment, my packages reached Vijayanagaram in November. And they haven't been transported to Bobbili till today. When I called the Vijayanagaram branch, they said that they can only find one bag and the other one is missing.

Total : 2 Packages

Consignment booked at Mumbai on 19th November

Request your support.
Safexpress customer support has been notified about the posted complaint.
Apologies for the inconvenience caused, please share your contact number so that we can assist you in a better way.
Praneeth E's [Complaint's author] reply, Jan 3, 2021
My contact number is 9987991415
Please keep this as a priority because I have all my 10 th, Intermediate documents and passport in there and I have to leave to Japan in few days.
Safexpress Customer Care's response, Jan 4, 2021
Verified Support
We have escalated your complaint to our concerned team, please allow us some time your issue will be resolved soon.
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    S
    Seshasayee Paper and Boards Limited
    from Delhi, Delhi
    Dec 30, 2020
    Resolved
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    Resolved

    Address: CAUVERY RS (PO), PALLIPALAYAM

    To whomever it concerns.

    M/s Seshasayee Paper and Boards Limited, Pallipalayam, Erode is the one of the leading Paper Manufacturer in India 1600 Cr turnover public listed company.

    We have booked a urgent testing equipment from Saharanpur District o[censored]ttarpradesh to Erode district of Tamilnadu on 13.11.2020 for Rs.2, 129 delivered to Erode ( Complete address provided with Pin code) vide LR No : 89930640 Dt : 13.11.2020 the same was received at Salem Branch 03.12.20 (after 20 days) .

    Now after receipt of material at Salem Godown they prepared another duplicate LR with Higher rate of Rs.4, 135 which is Rs.2006/- more than the booking charges.

    Saharanpur, UP to Salem, TN distance -2500 Km
    Booking Charges - Rs.2129/-

    Salem, TN to Erode, TN distance - 60 Km
    Delivery Charges - Rs.2006/-

    Totally they Charging Rs.4135/- as against the original LR of Rs.2, 129/- .

    Transporter have given wrong information that the material booked on delivery basis and claimed additional Rs.2006/- even after explaining the transporter to handover the material to Erode Godown he refused to accept the terms mentioned the SAFE EXPRESS LR.

    They took the material to our plant after raising our queries. They took back the material and they refused to supply the material
    and asked us to pay Rs.2006/- additional charges.

    There is a poor response and they refuse to supply the material.

    Please note that booked material is testing equipment for our QAD Department which meant for Quality Testing of our end product.

    If any customer complaint arises due to non availability of this material we may have legal proceedings on safe express for compensation.

    We need your swift reply.

    Regards
    K Rethinabalan
    Deputy Manager
    M/s Seshsayee Paper and Boards Limited
    Ph No : +91-[protected]
    [protected]@spbltd.com
    +2 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    Verified Support
    Dec 30, 2020
    Safexpress Customer Care's response
    Apologies for the inconvenience caused, we have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
    Verified Support
    Dec 31, 2020
    Safexpress Customer Care's response
    Hi, our team tried reaching out to you recently but unfortunately, call was not completed. Thank you.
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      L
      Leather Lovers
      from Powai, Maharashtra
      Dec 28, 2020
      Resolved
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      Resolved

      Address: Safexpress pvt ltd, NH 8 Mahipalpur Extn., New Delhi 110037

      Safexpress WayBill no.[protected]
      Booking date - 25/12/2020
      Booking office - Chunni Ganj, Kanpur UP
      Consignee - Leather Lovers, D5 Raza Classic, Kazi Nagar, Wadala Road, Nashik 422011

      Other Detail-
      I want you bring it in your attention, as to see the New Year sell I Chose safexpress for my shop upholstery. But you did not the same as was expected or made a promise, its been quite Disappointing for me.

      I believed on your service despite much more charges than others even just double.
      Your company have delayed my package more than three days it was above from promise date to be delivered even you did not book my persol for three days and it got just to be swayed (in your booking office in Kanpur Chunni Ganj)

      So now I want my expenses that fully gone to be lost because of your poor service and going to against your own promise as you made for me to be delivered.

      Now I have a lot regrate to making business relations with you, I will give my hundred one per sent of it not to be any further dealing with you.

      Thanks much
      Leather Lovers
      +2 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Verified Support
      Dec 29, 2020
      Safexpress Customer Care's response
      Apologies for the inconvenience caused, please share your contact number so that we can assist you in a better way.
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        A
        Anurag Kishore
        Dec 25, 2020
        Resolved
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        Resolved

        Address: Plot no 61, Sector 6, Sidcul, IIE, Pant Nagar 263153

        Dear Sir/Mam,

        I am from Steelbird International, One of my customer Consignment is booked on 17th Dec 20 at Pantnagar For Agarwal Automobiles, Pali, Consignment reached jodhpur hub on 22nd Dec 20. Discussed with your representative on 22nd about the material he assure me that material will be sent to pali on 23rd and party will get it by 23rd or 24th Dec. But today ais 25th Dec and party still not received the material. Party is denying to receive the consingment due to this poor service. Please look into this...

        Anurag Kishore
        Steelbird International
        Mob-[protected]
        Aug 10, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Dec 25, 2020
        Updated by Anurag Kishore
        GR No. 88432538
        Verified Support
        Dec 26, 2020
        Safexpress Customer Care's response
        Apologies for the inconvenience caused, we have escalated your concern to the concerned department, your issue will be resolved soon.
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          S
          sandybay
          from Powai, Maharashtra
          Dec 24, 2020
          Resolved
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          Resolved

          Address: 4-39-10-2/6 FLAT NO.202 MAHALAKSHMI NIVAS LAWSONS BAY COLONY

          Dear sir
          my cargo AWB no 89184530 booked at delhi by air to visakhapatnam but some reason held at air port from 10th december to17 th laid in Delhi West only we discuss so many safexpess people it will reach 20 th to Hyd hub by road.No body cares to load the cargo every day we contact Hyd hub people everyday they told today loading but not yet loaded it is very urgent meterial we paid 3682/- but not yet move from Hyd sir .
          so kindly take care and send immedialty

          Ram mohana rao
          visakhapatnam.
          Aug 6, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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            L
            Laxman Murela
            from Delhi, Delhi
            Dec 21, 2020
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            Address: 129,, 1ST FLOOR,F.I.E. INDUSTRIAL AREA

            Our consignment is in holding in gorakhpur.
            all deatils are below site.

            delhi to gorakhpur
            traking no:90538217
            Safexpress customer support has been notified about the posted complaint.
            Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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              J
              Jinish K.G
              Dec 20, 2020
              Resolved
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              Resolved

              I have booked my bike from Palakkad to Lucknow on 28 Oct 20. Way bill No. 88796362. I received it on 17 Nov 20 at Lucknow. When I removed the package bike was in very bad condition. Windshield has been crumpled into several pieces, handle bar came down as some heavy weight kept on it, side mirror kept inside the seat cover became broken. Indicators broken ( it's ok because I have been told that it may break). The horrible thing is that I lost my bike key. The parcel guy told that he kept the key inside the pack. But it couldn't find. I talked to the safexpress office about the claim they denied. Very bad experience.
              +4 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Dec 21, 2020
              Safexpress Customer Care's response
              Apologies for the inconvenience caused, we have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
              Dec 05, 2021
              Updated by Jinish K.G
              Sir,
              Is there any progress on my complaint.
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                C
                chittunaveen
                from Delhi, Delhi
                Dec 18, 2020
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                Address: sunkadakatte post office, manjunatha fruit shop road,no.31,13th cross

                [protected]
                [protected]/[protected]
                wable no:90288833
                we received damaged delivery piece.
                +4 photos
                Safexpress customer support has been notified about the posted complaint.
                Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                  N
                  Nkataria trends
                  Dec 17, 2020
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                  Address: HDFC talwandi bhai

                  Dear concern
                  I don't received my courier still now courier no 88213346
                  Pl contact [protected]
                  Safexpress customer support has been notified about the posted complaint.
                  Apologies for the inconvenience caused, please share your contact details as they are protected in the above message for further assistance.
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                    R
                    rohitraj9099
                    Dec 16, 2020
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                    Address: Doctor Colony, Agamkuan, Patna

                    Hello,
                    My name is Rohit Raj. I had not received my package yet which is delivered from Dehradun, dated: 7th Nov'2020. I am in contact with one of your employees at Patna but after talking with him for the past 20days, I am still not able to find when will I receive the package.

                    He told me that one of my boxes is delivered in Ranchi so the new waybill number will generate, but after 40days I am still not getting any info of my package.

                    Do something about it.

                    Name : ROHIT RAJ
                    address: Doctor Colony, Agamkuan, Patna
                    waybill number : 89825320
                    Safexpress customer support has been notified about the posted complaint.
                    Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                      D
                      dilip umrao
                      from Mumbai, Maharashtra
                      Dec 14, 2020
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                      Address: Dilip Verma Mo. 8896449289, 127/324 A Juhi, Bara Devi, Kanpur - 208014

                      My tracking No. 89064206, I found my goods but I have pay two 1228.00 & 1220.00+8.00 =2456.00 for one shipment

                      Dear Sir, Please check your account and refund extra money.
                      +4 photos
                      Safexpress customer support has been notified about the posted complaint.
                      Dec 14, 2020
                      Updated by dilip umrao
                      Safexpress — Two time payment send

                      My tracking No. 89064206, I found my goods but I have pay two 1228.00 & 1220.00+8.00 =2456.00 for one shipment

                      Dear Sir, Please check your account and refund extra money.

                      Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way. Thank you.
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                        M
                        Manmohan Prasad
                        from Powai, Maharashtra
                        Dec 12, 2020
                        Resolved
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                        Resolved

                        Dear Sir,
                        I had booked my bike from Tinsukia ( Pin code - 786125) to Dhanbad ( Pin code - 862001) on 1/12/20.
                        The bike arrived in dhanbad on 11/12/20. On reaching the warehouse in dhanbad, I found the bike in damaged condition. Damages incurred
                        1. Front Modguard damaged.
                        2. Engine guard damaged.
                        3. Hole in gear box.
                        4. Front suspension damaged
                        5. Clutch lever damaged
                        6. Gear lever bent
                        7. Dent marks on petrol tank
                        8. Handlebar bent.
                        The images are attached.
                        Such service is not expected from safexpress.
                        On contacting area manager dhanbad, Mr. Akhileswar Nath Tiwari, I got no proper response. Kindly look into the matter and compensate the damages
                        Thank You
                        Manmohan Prasad
                        Waybill no[protected]
                        Mob no - [protected]
                        +1 photos
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 15, 2020
                        Safexpress Customer Care's response
                        Apologies for the inconvenience caused, we have escalated your complaint to the concerned department, please allow us some time your issue will be resolved soon.
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                          R
                          Ravi Padishala
                          from Powai, Maharashtra
                          Dec 9, 2020
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                          Address: Khammam

                          Hello sir
                          This is Ravi Padishala I was recently transferred to Ahmedabad .So I contact to safe Express on 4th dec for pickup request. But there are no response from safe Express side. My family was already reached At delivery point(My new duty station). They are staying in hotel at Ahmedabad plz immediately shift my luggage as soon as possible
                          My nearest Safe Express office 👇

                          KHAMMAM

                          SAFEXPRESS CENTRE
                          SHOP NO. 5, BLOCK-4, SURVEY NO.108/A
                          KARUNAGIRI SHOPPING COMPLEX, KARUNAGIRI NAGAR
                          KHAMMAM - 507003
                          TELANGANA
                          Safexpress customer support has been notified about the posted complaint.
                          Apologies for the inconvenience caused, please share your pickup request number and contact details so that we can assist you in a better way.
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                            T
                            Tripathi Book Distributors
                            from Powai, Maharashtra
                            Dec 7, 2020
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                            Address: THE LIBRARIAN PANDIT RAVISHANKAR SHUKLA UNIVERSITY GE ROAD, AMANAKA RAIPUR - - 492010 CHHATTISGARH

                            Waybill Number is 89841177

                            Dear Sir,

                            Not delivered till date, kindly update the status

                            Contact: [protected]
                            +1 photos
                            Safexpress customer support has been notified about the posted complaint.
                            Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way. Thank you.
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                              B
                              Bikas Dixit
                              Dec 6, 2020
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                              Address: Central Bank building,Navapur, Barbheta

                              My way bill no is 90062413. I found the side stand of my Royal Enfield Classic bike is broken on delivery. Please help me.
                              +1 photos
                              Safexpress customer support has been notified about the posted complaint.
                              Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way. Thank you.
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                                J
                                Jeevan Shukh Ka Shar- सत्य, कटु और सुख
                                from Powai, Maharashtra
                                Dec 4, 2020
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                                Address: Raipur

                                Toll free number band kar do very bad experience with your company
                                Safexpress customer support has been notified about the posted complaint.
                                Apologies! Please share your contact details so that we can arrange a call for you. Thank you.
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                                  J
                                  Jeevan Shukh Ka Shar- सत्य, कटु और सुख
                                  from Powai, Maharashtra
                                  Dec 4, 2020
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                                  Address: Raipur

                                  I am not able to contact safe express contact number of raipur chhattisgarh india
                                  Safexpress customer support has been notified about the posted complaint.
                                  Apologies for the inconvenience caused, please share your contact details and waybill number so that we can assist you in a better way. Thank you.
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                                    M
                                    Mohit Agrawalla
                                    from Powai, Maharashtra
                                    Dec 3, 2020
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                                    Address: Angul, Sankar cinema road

                                    My booking I'd 85136005 is booked from Mumbai to angul odisha has showing the delivered into Begusarai gaya now its a very urgent requirement of mine that please deliver it to angul, odisha, rajlaxmi Royal opp. to Modi collection sankar cinema road pin-759122, contact - [protected], [protected]
                                    Safexpress customer support has been notified about the posted complaint.
                                    Apologies for the inconvenience caused, you contact details are protected, please share your contact number so that we can assist you in a better way.
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                                      M
                                      Manohar Kawarani
                                      from Powai, Maharashtra
                                      Dec 3, 2020
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                                      Address: Mukaramgunj jabalpur

                                      Waybill no 89006325
                                      Waybill no 87197090
                                      Safexpress customer support has been notified about the posted complaint.
                                      Apologies for the inconvenience caused, please share your contact number and more details so that we can assist you in a better way.
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                                        S
                                        Shø Kàt WåÑì
                                        Nov 30, 2020
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                                        I booked my luggage on 16 Oct 2020 but my luggage still not delivered
                                        Safexpress customer support has been notified about the posted complaint.
                                        Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
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