Safexpress Complaints & Reviews

I K giridhar rao receiver of two boxes of luggage delivered through safexpress with way bill no 44322656 have not received it yet. The luggage was delivered on[protected] at bits hyderabad campus through campus to home service. In the web site when i track it is shown that the luggage was delivered on 18th to adoni(town). But the delivery has to be done to yemmiganur(518360) a small town near adoni and even an extra amount of rs 750 has been charged for the delivery to remote areas. I have not received my delivery yet. I request the concerned members to look into this matter asap.

I send my five(5) parcels box from Kolkata, Shantipur to Imphal on September on the name of Sorensangbam Rajen Singh, Singjamei Thongam Leikai, P.O&P.S:- Singjamei, Manipur (Imphal West), Pin no.-795008. My consignment nos./Waybill no. Is 4391981. Out of 5percel box I received only four (4nos.) parcels box on 27/10/15 at 4.23pm.One box still left to receive. On that left one box have many new clothes and costly products insides the box which namely:- 1. 3pcs. Kashmiri Pashmina shawls (Total cost Rs.9000). 2. 8pcs. Double Bed Sheet cotton (Rs.5650) 3. 5pcs. Single Bed sheet cotton (Rs. 2750) 4. Pillow Cover Cotton (Rs.850) 5. 1pc.Blouse Unstitched (Rs. 350) Total: - 18600/- When they (courier) come to pick up my 5parcel box they not mention about insurance amount of that 5 parcel box’s and also we have no idea about mentioning insurance amount while sending any parcels. Not only that I have proof that I never told my 5 parcel box’s amount was Rs.10000 only. On the same day from BCKV College, we four peoples send our parcels together on different area of Manipur (Imphal).They also not asked the amount of each box and they not give any official paper for signature. It’s totally false at internet they showed total amount of parcels box’s was only Rs.10000/-.While sending my parcels I never mention the total amount was Rs. 10000 and no signature was done from my side. These were unfair to us as customer who believes and send all our valuable products. If product amount was only few then i would not complain and claimed. But my undelivered parcels box products was all new products and total amount was Rs.18600/-. That’s why I was complaining / claiming my loss products. I was not claiming the false statement. If I got my undelivered parcels box that time you can open and see the values of my products. And I will return my claiming amount to you. Several time I complained to Kolkata Safe Express they already told it was reached Guwahati branch after that I enquired to Guwahati Branch, they told me it’s already send to Imphal Branch. In Imphal branch, they told me they received only 4parcels box. I already complain many times in the phone but no response from any branch. I would be very thankful if you kindly solve my problem as soon as possible.

This is Rohit Rana from Pune have complain that the Safexpress has not yet delivered my product since the estimated date has crossed months. And I have already paid the amount. The Waybill number is 83270619. When complained via phone call, they seem that it will be delivered within 48 hours but their 48 hours has no end at all. Please kindly help this problem resolve as soon as possible

I ordered a mattress from this service provider to be delivered in Bangalore. My consignment was booked from Meerut on 19.11.15. It arrived in Bangalore on 21.11.15. Today the date is 28th November, but still i have no update of my order. It is sad that i'm searching the contact point to get some detail but no one is bothered to call and update me. I have called the branch office and they gave me umber of another person and the chain ran on. I have talked to 5-7 people till now but i don't know where my order is. I think my order is stolen and they much be sleeping on my mattress now. Will never order from safexpress and will give the same feedback to whom I meet. Thanks! Abhishek

Sir,
I, Shiba Pradhan, am the receiver of the items(grappling mats) of Safexpress waybill number[protected]. The items have reached Kolkata Hub by 10th November but I am yet to receive them. I run a Mixed Martial Arts training centre and the mats are of prime importance to me. Even, more so as we have a kickboxing tournament in December and an MMA tournament in January. Everytime, I call the customer care they would forward some email or notify the local authorised team/person. But no one called me till today. I have been calling safexpress daily but to no avail. I have lost 3 admissions because I do not have the mats(Total amount - 1500 x 3). On the flip side I received an sms on 21 st and another on 23rd that the delivery was unsuccessful. But when I called up their zonal distributor My. Jayant(mobile - [protected]), he informed me that the mats have never left the godown. I would like to apply for a compensation for the admissions I lost, number of practise days I lost and the time I lost due to numerous follows I had to do with Safexpress.

Sir i have been in touch with your customer care department about the delay in delivery but till date there is no progress in my shipment. please let me know where is my packge and when will i get it? else give me the details of the person responsible for paying compensation for the delay in delivery. regards ravi kumar

I sent a cartoon from SAFEXPRESS WAYBILL NO. :45463703 dated 09/11/15 from Bhiwadi, Rajasthan to Banglore. It was delivered at the destined address in the worst condition. The box was broken from all the sides and it seems to be intentionally opened as the strips were either broken or misplaced. the box was even delivered open as the packing tape was open from the top. i have attached images for your reference so that you can have a idea what service you are providing t the customers.

I have booked my house hold items in a transport company ARSHDEEP TRANSPORTS, Bhisiana, Bhathinda, Punjab ad on 28 Jul 2015 and was forced to be picked up from Trivandrum Safe Express on 07 Sep 2015 in a Damaged position. Want to claim damages

I purchased from a TV from flipkart. They delivered through SafeExpress. My Shipment was booked on 05-NOV-2015 with Way Bill No 83914755. EDD accroding to SafeExpress WebSite was 15-NOV-2015. It is still at the hub. It took 5-NOV-2015 to 12-NOV-2015, 8 days to reach from Delhi to Panipat. Which is just 2 hours away (80km). And after reaching this shipment is still not out for delivery its Delivery Date has also crossed. I don't know why under such a big company name they provide such pathetic service. This was my worst online shopping experience, thanks to SafeExpress.

Hi, Waybill# : 83913821 booked on 29/OCT/2015 is not delivered. It has been more than 18 days and also no response from customer support. Waybill# : 83913821 Origin : BANGALORE Destination : TRICHY EDD : 04-Nov-2015 (By Surface) Track Another Waybill BOOKED 29-OCT-2015 PICKED 30-OCT-2015 IN TRANSIT 30-OCT-2015

I am in the same problem as another complainant. I wonder if this problem is unique to GOA.

Ordered a TV on 28 Oct given date of 6th Nov. The item was not even picked up till as per details below

It may take 24 hrs for the tracking information to be updated by the courier.
Mon, 9th Nov03:30 pm
B2C Waybill Debagged (Sealed Bag) At PJI80

Tue, 3rd Nov03:20 pm
Pickup Request Updated At BANGALORE-80 - Pickup Date: 01/11/2015

Sun, 1st Nov03:03 am
Pickup Request Generated For BANGALORE-80 - Pickup Date: 01/11/2015

Fri, 30th Oct12:21 pm Bangalore
Dispatched to Safexpress Surface COD

Fri, 30th Oct12:21 pm Bangalore
Received At fkl_Jigani_01large

Fri, 30th Oct12:14 pm Bangalore
Expected at fkl_Jigani_01large

Fri, 30th Oct12:14 pm Bangalore
Dispached by WS Retail Services Pvt. Ltd

Fri, 30th Oct12:21 pm Bangalore Jigani Warehouse
Your item has been dispatched.

As of now it is just 15 kms away from me and still SafExpress is unable to give me the status update. Today is the 10th November and an online chat has not helped.

Distribution Redefined.. fancy nonsense.. should read.. DISTRIBUTION DENIED!

Cannot rate this company on any level! Forget delivery... Pickup...Tracking Updates...Information on chat.. Helpline [protected]...is useless.Have never heard it ring!

Hallelujah the other number works[protected]. Still useless. Flipkart should strike this company off its list of approved Logistic Providers especially for GOA

I had placed an order for a TV from Shopclues.com. The set was picked up from the the pickup address however, after raising complaints with Safexpress customer care, the resolution is consignment not traceable. I've already paid for the television set on shopclues.com with order number: 72632214 Tracking Number with SafexPress: 83270786

As per Safexpress website my shipment vide awb 43937869 had been received at the Safexpress Kolkata HUB on 8th october 2015. It was supposed to be delivered by 13th October 2015. On contacting their helpline, I was told that due to heavy bookings they were unable to deliver the same within time and expected the delivery to be made by 15th October 2015. i have contacted their contact centre and have spoken to multiple supervisors by the name of Abhishek, Arshad, Pratibha and Surinder, who have repeatedly misled me into believing that it would be the delivered the very next day. Today, on 05th November 2015 I am forced to write on this forum, as Safexpress is extremely unprofessional and inefficient in servicing their customer and is unwilling to deliver my shipment.

I have booked a TV through shoclues on 14 Oct 15. They shipped the consignment through safexpress on 20 Oct 15 vide way bill no. 83269157. As per website information, item picked on 20 Oct 15 and has to be delivered on 30 Oct 15. When I spoke to customer care of safexpress regarding the shipment then only they have started monitoring my shipment. As per their information, item dispatched on 30 Oct 15 after my query. Even after raising so many complaints for not delivering the item, they were simply ignoring the customer queries. The services of safexpress is very poor. Safexpress is least bothered about delivery of item in time. No one knows about the shipment where it is lying. Kindly do something..

Consignment has reached my city 5 days back but didn't get delivery till now. Expected delivery date was[protected] but the consignment is still not out for delivery on[protected]. very bad service. Might be they are looking fo more consignment expected in my locality but 6 days is too much. 2-3 days could be acceptable.

Waybill no 84059146 EDD 29/10/15 I booked a Micromax tv (OD[protected] from flipkart on 14/10/15, flipkart shipped it to safexpress on 23/10/15 and the tracking page shows that my consignment has reached to the destination HUB on 26/10/2015. Since then it is just sitting there and rotting in their warehouse and they failed to deliver it on the EDD (29/10/15) I dunno what the hold it's just 3km away from my house. The customer care is just pathetic and childish, they have no idea where my consignment is, they hang up the call whenever they feel like. Infact now a lady told me that the nearest HUB is not at all responding to your mails, stay put we'll revert back to you soon and hung up abruptly. GUYS please deliver it already.

I ordered a TV from Flipkart on 14 October, 2015 and it was to be delivered through Safexpress. Waybill# 84071873. The shipment was being done from Bangalore to Panaji, Goa. The consignment left from Bangalore on 16th Oct and reached at the Panaji hub on 18th Oct. It was out for delivery on the same day but after few hours the status changed to "Consignment Undelivered, Reason :-Shipment returned unattempted". There was no attempt done by the company to contact me for the delivery. Since then repeated call to the customer care has been even worse. Here is how it went on. Day 1: Sir, we will register a complaint for you. Did you get any call for delivery? Day 2: Don't worry sir since the expected delivery date is 24th Oct, it will surely be delivered by 24th Oct. On 24th Oct Morning: Sir, the consignment will surely be delivered today. On 24th Oct Evening: Sir, we are sorry delivery won't we done today because its muharram and tomorrow being Sunday you will get it on Monday now. On Monday: Sir, our servers are down and we are not able to track your consignment please contact later. On calling again: Sir, we came to know there is some problem with your order document, so delivery will be delayed. On Tuesday: Sir, we tried contacting the local branch through email and phone, but there is no answer from them. Sorry, we cannot give you their contact details as we are not authorized to do so. Since they are not replying we do not know what is the reason for the delay. On Wednesday: Sir, there is some problem with the transportation vehicles that is the reason for the delay. It will take another 2 days for delivery. As everyone can see, this company is totally unprofessional. They don't care about the consumers and just want to take them for a ride. Every time they are contacted they have a new story to tell. I don't believe their story a bit. The consignment which was out for delivery on the 18th Oct is still not delivered as on 29th Oct.

While checking the status of delivery it is observed that my shipment is lying at destination since 25.10.2015. I dont know why the shipment is not delivered to me till date.

Please look into the matter and deliver my shipment at earliest.


Waybill# : 34827562 Origin : JALANDHAR Destination : THANE

I placed an order for Onida TV through Flipkart and they chose Safexpress to deliver the product. The tracking data always showed "In-transit" from 19th Oct till today. When I called the customer care they have no damn clue about the where about of the consignment. I received the product on 26th Oct but till today the tracking status shows "intranst". Service personnel from Onida won't do the installation until they receive an confirmation from courier company. I called the customer care to change the tracking status and the customer care representative disconnected the call before I could finish talking. I have dealt with many companies customer service but by far this is the worst. I checked on line and turns out this is not the first time. The below link lists consumer grievances who chose Safexpress. http://www.mouthshut.com/product-reviews/Safexpress-Pvt-Ltd%C2%A0-reviews[protec...⇄ My Waybill No : 84076053

I had send a consignment of 18 bundles on[protected] to TAURU (HARYANA) from jalandhar city (PUNJAB) via consignment no. 44325533, till now its[protected], my goods are not delivered. On inquiring from Your Jalandhar Branch Manager(Mr. Mishra) about the consignment, they are telling "due to some faults we got your consignment losted and we have got the same and we will be delivering it today" from last 5 days. I would like to know when my consignment will be delivered and Its very shameful at your part as you people committed us delivery within 5 days and since it has been 13 days now. Waiting for your Earliest Reply Karandeep Singh (M.D.) (M[protected] Ravinder Singh & Sons Model Town Mkt Jalandhar city