Safexpress Complaints & Reviews

Hi, Waybill# : 83913821 booked on 29/OCT/2015 is not delivered. It has been more than 18 days and also no response from customer support. Waybill# : 83913821 Origin : BANGALORE Destination : TRICHY EDD : 04-Nov-2015 (By Surface) Track Another Waybill BOOKED 29-OCT-2015 PICKED 30-OCT-2015 IN TRANSIT 30-OCT-2015

I am in the same problem as another complainant. I wonder if this problem is unique to GOA.

Ordered a TV on 28 Oct given date of 6th Nov. The item was not even picked up till as per details below

It may take 24 hrs for the tracking information to be updated by the courier.
Mon, 9th Nov03:30 pm
B2C Waybill Debagged (Sealed Bag) At PJI80

Tue, 3rd Nov03:20 pm
Pickup Request Updated At BANGALORE-80 - Pickup Date: 01/11/2015

Sun, 1st Nov03:03 am
Pickup Request Generated For BANGALORE-80 - Pickup Date: 01/11/2015

Fri, 30th Oct12:21 pm Bangalore
Dispatched to Safexpress Surface COD

Fri, 30th Oct12:21 pm Bangalore
Received At fkl_Jigani_01large

Fri, 30th Oct12:14 pm Bangalore
Expected at fkl_Jigani_01large

Fri, 30th Oct12:14 pm Bangalore
Dispached by WS Retail Services Pvt. Ltd

Fri, 30th Oct12:21 pm Bangalore Jigani Warehouse
Your item has been dispatched.

As of now it is just 15 kms away from me and still SafExpress is unable to give me the status update. Today is the 10th November and an online chat has not helped.

Distribution Redefined.. fancy nonsense.. should read.. DISTRIBUTION DENIED!

Cannot rate this company on any level! Forget delivery... Pickup...Tracking Updates...Information on chat.. Helpline [protected]...is useless.Have never heard it ring!

Hallelujah the other number works[protected]. Still useless. Flipkart should strike this company off its list of approved Logistic Providers especially for GOA

I had placed an order for a TV from Shopclues.com. The set was picked up from the the pickup address however, after raising complaints with Safexpress customer care, the resolution is consignment not traceable. I've already paid for the television set on shopclues.com with order number: 72632214 Tracking Number with SafexPress: 83270786

As per Safexpress website my shipment vide awb 43937869 had been received at the Safexpress Kolkata HUB on 8th october 2015. It was supposed to be delivered by 13th October 2015. On contacting their helpline, I was told that due to heavy bookings they were unable to deliver the same within time and expected the delivery to be made by 15th October 2015. i have contacted their contact centre and have spoken to multiple supervisors by the name of Abhishek, Arshad, Pratibha and Surinder, who have repeatedly misled me into believing that it would be the delivered the very next day. Today, on 05th November 2015 I am forced to write on this forum, as Safexpress is extremely unprofessional and inefficient in servicing their customer and is unwilling to deliver my shipment.

I have booked a TV through shoclues on 14 Oct 15. They shipped the consignment through safexpress on 20 Oct 15 vide way bill no. 83269157. As per website information, item picked on 20 Oct 15 and has to be delivered on 30 Oct 15. When I spoke to customer care of safexpress regarding the shipment then only they have started monitoring my shipment. As per their information, item dispatched on 30 Oct 15 after my query. Even after raising so many complaints for not delivering the item, they were simply ignoring the customer queries. The services of safexpress is very poor. Safexpress is least bothered about delivery of item in time. No one knows about the shipment where it is lying. Kindly do something..

Consignment has reached my city 5 days back but didn't get delivery till now. Expected delivery date was[protected] but the consignment is still not out for delivery on[protected]. very bad service. Might be they are looking fo more consignment expected in my locality but 6 days is too much. 2-3 days could be acceptable.

Waybill no 84059146 EDD 29/10/15 I booked a Micromax tv (OD[protected] from flipkart on 14/10/15, flipkart shipped it to safexpress on 23/10/15 and the tracking page shows that my consignment has reached to the destination HUB on 26/10/2015. Since then it is just sitting there and rotting in their warehouse and they failed to deliver it on the EDD (29/10/15) I dunno what the hold it's just 3km away from my house. The customer care is just pathetic and childish, they have no idea where my consignment is, they hang up the call whenever they feel like. Infact now a lady told me that the nearest HUB is not at all responding to your mails, stay put we'll revert back to you soon and hung up abruptly. GUYS please deliver it already.

I ordered a TV from Flipkart on 14 October, 2015 and it was to be delivered through Safexpress. Waybill# 84071873. The shipment was being done from Bangalore to Panaji, Goa. The consignment left from Bangalore on 16th Oct and reached at the Panaji hub on 18th Oct. It was out for delivery on the same day but after few hours the status changed to "Consignment Undelivered, Reason :-Shipment returned unattempted". There was no attempt done by the company to contact me for the delivery. Since then repeated call to the customer care has been even worse. Here is how it went on. Day 1: Sir, we will register a complaint for you. Did you get any call for delivery? Day 2: Don't worry sir since the expected delivery date is 24th Oct, it will surely be delivered by 24th Oct. On 24th Oct Morning: Sir, the consignment will surely be delivered today. On 24th Oct Evening: Sir, we are sorry delivery won't we done today because its muharram and tomorrow being Sunday you will get it on Monday now. On Monday: Sir, our servers are down and we are not able to track your consignment please contact later. On calling again: Sir, we came to know there is some problem with your order document, so delivery will be delayed. On Tuesday: Sir, we tried contacting the local branch through email and phone, but there is no answer from them. Sorry, we cannot give you their contact details as we are not authorized to do so. Since they are not replying we do not know what is the reason for the delay. On Wednesday: Sir, there is some problem with the transportation vehicles that is the reason for the delay. It will take another 2 days for delivery. As everyone can see, this company is totally unprofessional. They don't care about the consumers and just want to take them for a ride. Every time they are contacted they have a new story to tell. I don't believe their story a bit. The consignment which was out for delivery on the 18th Oct is still not delivered as on 29th Oct.

While checking the status of delivery it is observed that my shipment is lying at destination since 25.10.2015. I dont know why the shipment is not delivered to me till date.

Please look into the matter and deliver my shipment at earliest.


Waybill# : 34827562 Origin : JALANDHAR Destination : THANE

I placed an order for Onida TV through Flipkart and they chose Safexpress to deliver the product. The tracking data always showed "In-transit" from 19th Oct till today. When I called the customer care they have no damn clue about the where about of the consignment. I received the product on 26th Oct but till today the tracking status shows "intranst". Service personnel from Onida won't do the installation until they receive an confirmation from courier company. I called the customer care to change the tracking status and the customer care representative disconnected the call before I could finish talking. I have dealt with many companies customer service but by far this is the worst. I checked on line and turns out this is not the first time. The below link lists consumer grievances who chose Safexpress. http://www.mouthshut.com/product-reviews/Safexpress-Pvt-Ltd%C2%A0-reviews[protec...⇄ My Waybill No : 84076053

I had send a consignment of 18 bundles on[protected] to TAURU (HARYANA) from jalandhar city (PUNJAB) via consignment no. 44325533, till now its[protected], my goods are not delivered. On inquiring from Your Jalandhar Branch Manager(Mr. Mishra) about the consignment, they are telling "due to some faults we got your consignment losted and we have got the same and we will be delivering it today" from last 5 days. I would like to know when my consignment will be delivered and Its very shameful at your part as you people committed us delivery within 5 days and since it has been 13 days now. Waiting for your Earliest Reply Karandeep Singh (M.D.) (M[protected] Ravinder Singh & Sons Model Town Mkt Jalandhar city

I have order a Kawachi Mop set online from peppryfry.com platform and the above mention courier company ( safexpress courier) take the responsibility to delivered my product on time i.e 12 Oct 2015 .My waybill no. is 83813465 but the product is not delivered even at present day and when i call the customer care they all don't have any proper answer or concrete reason for delay these guys are not replying of emails too. i feel harassed by this company plz help me...my contact number is [protected]. I want them to deliver my product as soon as possible and compensation for delay.

Waybill No: 39244006. Purchased through Amazon on 30 Aug. Website shows it reached the nearby place, 30 km far from my residence, on 5th Sep. Today it is 27th Sep. Called Head, Regional& Local off. No action. Local one lies that the phone is switched off when he came for delivery. But says wrong area name. Irrelevant ans. Need the product to be delivered.

Way Biil: 43956940 My consignment has reached the destination place tirupati on Sept 14th 2015. But till date i am yet to receive it. I have lodged a complaint in safeexpress portal. I have repeatedly called the people working in Tirupati for my consignment. Despite my repeated calls it was not delivered. The reply i received was that they had forgotten about it. Kindly take immediate action for the inconvenience caused to me.

Shipment booked from Delhi NCR for Nagpur waybill no. 83331624 on 02.09.2015. The shipment has not been delivered yet though in tracking it is showing that the same has arrived at Safexpress Nagpur Hub on 07.09.2015. Please arrange for delivery ASAP.

With reference to waybill no. 43782445. This item has been delayed longtime. Every day I get the information that I'll get the shipment by today and it doesn't get delivered. This happened for two days. After 8 to 9 complaints and calls, all I get to hear from Safexpress that we are really sorry for the inconvenience and we will escalate this complaint at priority. and still no resolution. There is no information on who is the delivery person and what is the estimated time of delivery of the shipment. Delivery person are so inefficient that they cannot even read the address properly and find the address in the building they have reached to. They are illiterate and can't even understand and has no ethics to talk to the customer. The customer support executive Nidhi, started shouting on the call saying what do you want me to do. They don't have even simple ethics to talk to the customer.

I had ordered online through Ebay.in on 12th Aug 2015, I got email from ebay saying the product is shipped via safexpress waybill no: 44313139 on 22nd Aug 2015. Since last week I am trying to get status about this waybill no, on their website tracker, it shows error: Waybill No not found, when called them and asked the status, they are asking to contact from where you booked this consignment, when explained them Ebay is sending the product from Jalanddhar to Bangalore, they said this waybill number is still not updated in their database because the seller has not handed over the product to them, and once seller hands over the product to them I will be able to see the waybill status online. After waiting for 2 days I contacted the ebay seller, and they said they have dispatched the product from their side last week itself. After speaking with the Ebay seller I again contacted Safexpress customer care via chat today, and they started asking same repeated questions again what they had asked me last week 3 times when I contacted them. This time they said they have forwarded my issue to concern team, I asked for any reference ticket no, so that I need not explain the issue once again when I contact safexpress, the support engineer said I will get it via sms on my mobile no. But I did not received any sms from them after ending the chat with their customer care representative. Safexpress can contact me on [protected] to resolve my issue.

I ordered some stuff online and they sent it through safexpress on 13th August to travel a distance of about 100 kms. The deadline of delivery on safexpress website is 20th August. On 20th August, I received a call from their office saying that he is giving me the number of delivery boy, call him and ask him to deliver your order, otherwise he will not deliver. When I called him, then he said he will come in 1 hour but after 15 minutes he called and said he cannot deliver today and it will be delivered tomorrow. When I called him on 21st August, then he said I cannot deliver, call to office and some other delivery boy will deliver. I received no call in this regard from safexpress. When I tracked me order on their website, they showed fake info. - "Consignment Undelivered, Reason :-Customer Refused to Accept Shipment". on 20th August. They are not concerned with delivery. Safexpress is the worst courior service that I have seen.

THESE TYPE COMPLAINTS WE ARE FACING EVERY MONTH & NO REPLY GETTING FROM SAFEX. DOcket no. 43219682 booked from Faridabad to Mumbai on 12-08-15 which is to be deliver on 18-08-15 BUT TOADY IS 21ST & STILL NOT RCVD. we are calling safex from 4 days but they are saying octroi amount is not rcvd. while which already paid on 18th.

These people keep the good dont even deliver back to sender nor to receiver. When i called back since 4 days They say they will revert soon but they never revert. Every time new person tells a same thing . They never has status of consignment.