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3.6
Updated: Sep 29, 2025
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Safexpress reviews & complaints page 7

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S
[email protected]
Jan 23, 2023
Jan 24, 2023
This thread was updated on Jan 24, 2023
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Worst quorier ever. My item has reached the location 1 week ago and still haven't been delivered. When i CONTACTed the manager they keep saying tomorrow tomorrow but it's never delivered.. I'm very upset about the service this company provides. I request to deliver my item by today itself. ### you!
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    S
    Swarnankita
    Jan 23, 2023
    Jan 25, 2023
    This thread was updated on Jan 25, 2023
    Resolved
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    Resolved

    Address: HYDERABAD

    Hi Team,
    Few days back I raised a complaint for the company for keeping on hold our item but now it is resolved as we got the parcel.
    After receiving it, we found that the trolley's wheels are been missing and the lock is broken which confirms our product safety was compromised.
    I have attached the pictures and looking for some compensation as such a costly trolley has been damaged.
    Their customer care keep disconnecting the calls.

    Raising this on behalf of Mayuree Sen.
    Mayuree Ph-[protected]
    AWB[protected]
    +2 photos
    Jun 13, 2023
    Complaint marked as Resolved 
    na
    Safexpress customer support has been notified about the posted complaint.
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    Please accept our sincere apologies. Kindly DM us with your contact details and waybill number so that we can assist you further.
    Reply
    Swarnankita's [Complaint's author] reply, Jan 27, 2023
    Ph no-9365274050

    AWB-100001420134
    We are extremely apologetic for the inconvenience caused to you. Please help us with your contact details, our representative will get back to you soon.
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      L
      LandeK
      from Chandrapur, Maharashtra
      Jan 17, 2023
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      Address: Chandrapur

      Hi, I sent my luggage from Hyderabad to Chandrapur and also informed the safe Express transporters to carry it safely as it might get broken. But still I received Induction in completely damaged condition, whole screen was in pieces. This was not expected as they ensured safety and no damage to the goods that are being transported. I am very disappointed. Please rectify and help me to get my refund.
      Safexpress customer support has been notified about the posted complaint.
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        S
        Swarnankita
        Jan 17, 2023
        Resolved
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        Resolved

        Item not delivered and no call made in Hyderabad

        Address: Hyderabad

        Hi Team,
        This is regarding waybill no.[protected],
        the receiver name is Mayuree Sen.
        No attempt was made to call her and the parcel is kept on hold.
        Contacted their customer care many times, visited the source office too, requested call back but no call back received, we need this to be delivered ASAP and want the delivery boy to at least call when at the location so even if I am not at home i can coordinate...
        +1 photos
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        D
        Devadath KR
        Jan 16, 2023
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        Address: Bhubaneswar

        I had transported my bike from bbsr to kerala via safe express. On unpacking and starting i noticed that the fuel injection tube which transport petrol from tank to engine is broken and petrol is leaking which is very dangerous to riders health
        Safexpress customer support has been notified about the posted complaint.
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          G
          Gautam Enterprises
          from Kolkata, West Bengal
          Jan 10, 2023
          Jan 24, 2023
          This thread was updated on Jan 24, 2023
          Resolved
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          Resolved

          Materials found in damage condition

          Address: 18, Townshend Road, BHowanipore Kolkata

          We spoke with your customer care at [protected] several times regarding delivery of my above Consignment vide Way bIll no[protected] dated 19.12.2022 and came to know that the materials reached your Dankuni Office on 23.12.2022 but we are regularly chasing to your customer care and Dankuni Office at [protected] also who only giving time to be delivered within 3/4 days but ultimately came to deliver on 10.01.2023 and insisted to make payment...
          +2 photos
          +2 videos
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          C
          Chetan496
          Jan 8, 2023
          Jan 9, 2023
          This thread was updated on Jan 9, 2023
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          Address: Siliguri

          I'm parceled my trunk on 09 dec from dehradun to new jalpaiguri and it has not reached yet and it is causing me too much problem.pls act accordingly
          Safexpress customer support has been notified about the posted complaint.
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          We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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          We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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            9
            9906265921
            from Dehradun, Uttarakhand
            Jan 7, 2023
            Jan 9, 2023
            This thread was updated on Jan 9, 2023
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            Booked luggage from guwahati to dehradun on 27 dec 22. Luggage reached ambala on 01 jan 23. Even after one week luggage is still in ambala. Noone is responding. Customer care is not providing any positive feedback
            Safexpress customer support has been notified about the posted complaint.
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            We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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            We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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              A
              aman cleaning
              Jan 7, 2023
              Jan 9, 2023
              This thread was updated on Jan 9, 2023
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              Address: d-326, sector 63, noida

              My material is books on 29th dec-22 from HOSUR to NOIDA and that material is reached at gauttam budh nagar on 2nd jan 23 and still showing on line in same place its very urgent for me, and i called on your customer care on 05 jan they told me that material will be delivered on 06 jan but still not recd that material, i am so fed up fro your service its very bad service of safe express i never recomend to anyone for safe express.
              pls delivered today at any how .

              way bill no[protected] dt-29.12.22
              Safexpress customer support has been notified about the posted complaint.
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              We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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              We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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                H
                Harsh vardhan singh panwar
                from New Delhi, Delhi
                Jan 3, 2023
                Jan 9, 2023
                This thread was updated on Jan 9, 2023
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                Waybill no[protected] has not delivered yet
                On 1 jan it reached at udaipur but not dispatched yet
                +1 photos
                Safexpress customer support has been notified about the posted complaint.
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                We apologize for the inconvenience caused, please be assured that we will take all necessary actions against your complaint so that it doesn't happen again. As per our records, your consignment has been delivered successfully on 4th January 2023.
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                  N
                  Nityanand chaturvedi
                  from Rewa, Madhya Pradesh
                  Dec 28, 2022
                  Dec 29, 2022
                  This thread was updated on Dec 29, 2022
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                  Box found unlocked items missing
                  Dressing table fully damaged
                  Scratch on bike bullet tank and foot paddle damaged
                  Cooler damaged
                  Fridge damaged
                  2 cartoons found opened items missing
                  I have written the damage details in the receipt provided by the delivery team also, but no action initiated
                  Safexpress customer support has been notified about the posted complaint.
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                  We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                    2
                    27prithvi
                    from Tezpur, Assam
                    Dec 15, 2022
                    Resolved
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                    Resolved

                    Address: Safexpress Pvt. Ltd. 28, Sector 18, Udyog Vihar, Gurugram- 122015, India

                    I booked six items for parcel to Ranchi from Agartala on 01/12/2022 by Safexpress. I received all six items on 14/12/2022 at Ranchi. One item's (Steel trunk with Godrej lock) lock was missing. Also valuable items (Alexa speaker, watch etc) worth around Rs. 20, 000 was found missing from the trunk after opening it (photo attached). The trunk had no signs of damage.

                    very unhappy with Safexpress service

                    they named the company "Safe"xpress. What an irony!
                    +2 photos
                    Dec 24, 2022
                    Complaint marked as Resolved 
                    Safexpress Executive called me within 48 hours of comlaint. They provided me a monetary compensation within 24 hours. Even though money cannot suffice the loss I suffered, it helped me to some extent. I hope Safexpress tries to stop these cheap cases of theft of personal belongings in the future. Thanks to this Forum for prompt action.
                    Safexpress customer support has been notified about the posted complaint.
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                    Kindly share your contact details and waybill number so that we can contact you in a better way.
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                      K
                      kpmteemage
                      Dec 9, 2022
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                      Address: TEEMAGE BUILDERS PVT LTD,Kanchipuram.

                      We booked a shipment from chennai to kanchipuram on 28th Novembor, But not recieved still on 9th DEC.My waybill no is[protected] its worth of 40000, We could not reach safeexpress baranch at kanchipuram, try to call cusotmer care its also not responsible.Due to this issue our work stopped about 8 days, Manpower lose about 200000.I dont know who solve this..
                      VERY SAD ABOUT SAFEEXPRESS...
                      Safexpress customer support has been notified about the posted complaint.
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                      We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                        N
                        Nishant Tapre
                        Dec 1, 2022
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                        We booked consignment from kundlisonipat on 26 Nov 22.
                        At the time safe express committed delivery get in 3 days but after 5 days till not dispatch from Delhi.
                        I had call to customer care the person not given proper answer and his language is very rough.
                        Please do not go to safe express.
                        Way bill[protected]
                        Safexpress customer support has been notified about the posted complaint.
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                        We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                        We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                        We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                          T
                          Tuljai
                          Nov 29, 2022
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                          Address: Bw1 Datta chowk Yavatmal, Business Plaza

                          Material not dispatch way bill no.[protected]. Very poor service
                          Safexpress customer support has been notified about the posted complaint.
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                          We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                            K
                            Keshav11
                            from Hyderabad, Telangana
                            Nov 26, 2022
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                            Address: Siliguri, Hyderabad

                            I had booked safexpress for delivering my items from Siliguri to Hyderabad. The items were handled very badly it seems, such a tuff bag was broken. They have broken 2 items of mine - My one bag which was bought newly worth 12k and a chair worth 8k was broken.

                            Details of delivery:

                            12-Nov-2022 under request No. REQ[protected].

                            As per our records your consignment has been collected on 14-Nov-2022. The Waybill details for the same are mentioned below:

                            [protected]
                            +3 photos
                            Safexpress customer support has been notified about the posted complaint.
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                            We are sorry for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                              A
                              Aggrieved_10
                              Nov 15, 2022
                              Resolved
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                              Resolved

                              Address: http://www.safexpress.com

                              I booked a courier service from Thane to Lucknow. My courier has arrived at Lucknow hub on 11th Nov 2022 and has not yet been delivered to my address. I don't understand the reason of holding my parcel. I tried contacting Lucknow branch but they are not even picking up calls. I contacted Thane Branch and they also have no idea about why my parcel is being hold. The parcel contains food items which are perishable in nature. I paid Rs. 1000 for courier service and the parcel is worth more than Rs. 5000. I want them to refund my money, compensate for the food in the parcel that might have become bad to consume and also compensate for their poor service
                              Nov 15, 2022
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
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                              Apologies. Kindly share you waybill number and contact details so that we can assist you in a better way.
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                                G
                                Giridhar Mishra
                                from Basi, Punjab
                                Nov 2, 2022
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                                Address: Vill-Gangadharapeta, PO-Polavaram, Distt-Srikakulam, state- AP Pin 532201

                                Sir

                                I have been submitted a claim against my damaged / missing items since long time. Inspite of repeated reminders / requests/ customer contacts carried out by me but any one not responding till date on the subject claim. Hence, complaint letter and photographs again submitted herewith for your necessary process please.

                                My mobile no is [protected]
                                My email is misro.[protected]@gmail.com

                                An early action is requested.
                                +3 photos
                                Safexpress customer support has been notified about the posted complaint.
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                                Apologies. Kindly share your contact number and waybill number so that we can assist you in a better way.
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                                Apologies for the inconvenience caused, kindly share your contact details and waybill number again with us so that we can assist you in a better way. The contact details shared above are protected and we cannot access it.
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                                  P
                                  prasannakumar reedy M
                                  Oct 30, 2022
                                  Resolved
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                                  Resolved

                                  Address: Kolimigundla, kurnool, Andhrapradesh - 518123

                                  Hi, I have purchased a product from Amazon and it has been shipped through safe express and it is supposed to be delivered to me by 22/10/2022. I could see from the safexpress carrier website the product has reached a city near to me by 22/10/2022. The issue here is it is moving out from that location kurnool from past one week. I simply didn't understand why are they holding my shipment, I have raised multiple complaints both to Amazon as well as Safexpress but there was no resolution. Please help me with this shipment. Contact me anytime at [protected]

                                  Best Regards,
                                  PrasannaKumar Reddy M
                                  [protected]
                                  Dec 2, 2022
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 31, 2022
                                  Safexpress Customer Care's response                                   Apologies for the inconvenience. We have escalated your complaint to the concerned department. They will get in touch with you.
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                                    E
                                    Engineers and traders
                                    Oct 29, 2022
                                    Resolved
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                                    Resolved

                                    Address: Aakash group ITI road aligarh

                                    Our material has been delivered at another place and the company authorize service provider is not helping us
                                    Contact no [protected]
                                    Dec 2, 2022
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 31, 2022
                                    Safexpress Customer Care's response                                     Apologies for the inconvenience. Kindly share your waybill number so that we can assist you in a better way.
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