Safexpress Complaints & Reviews

I booked my bike as parcel from Mathura (UP) to Pallassana, Palakkad (Kerala)... the company promises a door delivery service and i pay Rs.8000/- full amount for that service... but when it reached in Palakkad office they called me and asked to take the bike from there... i told them that the office is 30 kms away from my home and request to make door delivery... they didn't accept and they give me a reason that they have no suitable vehicle to deliver the bike...

Nov 17, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address:

Upper anandparvat new delhi

Sir i send my bike fm vizianagaram to Delhi via safe express logistics Pvt Ltd but when i receive at Delhi in damage condition as given photo attached.

Pls claim

+3 photos

Safexpress customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Safexpress Customer Care's response Apologies. Kindly share your waybill number and contact details.

Oct 11, 2022

Updated by Immaniyelu There no response from safe express till

Oct 12, 2022

Updated by Immaniyelu Pls resolve my problem

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Underpaid damages cost for their bad service

Waybill:[protected]
Phone: [protected]
SafeExpress had my bike with them for 1 whole month.
My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I only received 20000rs, while the total damages are estimated for 50000rs and i had submitted all the proof regarding those damages.

Now they are saying this is the best they can do for me. Which is not acceptable for thier bad service. Please do some justice for me i had suffered a lot these 2 months because of SafeExpress.

My only request is to just pay me for the damages

Oct 20, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused, we are escalating your complaint to the concerned department, kindly allow us some time. Your issue will be resolved soon.

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Waybill:[protected]
Phone: [protected]
More than 2 months now since I shipped my bike through SafeExpress. My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I haven't had a response from them for a month. Still waiting on their response regarding the damages.
This is totally unacceptable, for the last 2 months I have been on calls continuously asking for the status and waiting for their response.
I don't know if this is only happening to me or SafeExpress just has a bad CUSTOMER service.

I am never ever going to SafeExpress again neither am I suggesting them to anyone.

My only request is to just pay me for the damages

Safexpress customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2022

Safexpress Customer Care's response Apologies. We have escalated your complaint. Our concerned team will get in touch with you shortly.

Sep 14, 2022

Updated by Aman Hasan SafeExpress totally wrecked my bike and the damages estimation was around rs. 50000 and they are saying now they could only pay me 20k or nothing.
This is totally unacceptable. Looks like i paid them to suffer.

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Address:

Kashmir

I Requested for cancellation of Shipment from meerut UP to Kashmir Bearing number[protected]

The manager at Meerut City Branch accepted the request and promised that he will send the consignment back to the origin.

In this regard sent a mail to the [protected]@safexpress.com as well.

Neither the consignment has been sent to the origin not the manager is answering my calls.

Please solve the matter asap

Regards
Kabeer
[protected]
Stallion Sports

Safexpress customer support has been notified about the posted complaint.

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Shan Siddiqui

Aug 27, 2022

Bangalore shri krishna miss behaving for me parcel delivery time. So this is note fair i m safexpress regular customers next time I don’t work from safexpress. B coz shri krishna so ruddly behav

Safexpress Customer Care

from Gurgaon, Haryana

Aug 29, 2022

Verified Support

Apologies for the inconvenience causes. Kindly share your waybill and contact number to assist you in a better way.

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Johnpaulbruny

from COIMBATORE, Tamil Nadu

Aug 26, 2022

Broken products received

Website:

www.safeexpress.com

I received broken products around 7000 rs from safexpress delivery service. I paid half of purchase amount to safe delivery. But I received 3parcels of fully damaged for waybill number[protected]. No one give response to broken products and worst service in safexpress. Very worst service & waste of money.

Sep 29, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2022

Safexpress Customer Care's response Apologies. We have escalated your complaint to the department. They will contact you soon.

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Customer support executive is not responding

I have booked my pick up from 711102 for the date of 25 aug 22, and i planned my journey for our Station accordingly. But after waiting since morning I didn't get any call from any side regarding my pick up...and finally I dialled to howrah brach office they refused to pick up my courier as per the scheduled date . Now I am in tension what to do next because I have a planned journey for the next day and they have refused to pick my courier as per the scheduled date .

Sep 28, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Aug 25, 2022

Updated by Ejaz Reja Same as stated

Verified Support

Aug 27, 2022

Safexpress Customer Care's response Apologies. Kindly share your contact details and waybill number so that we can assist you in a better way.

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Address:

Near GEB Jamnagar Gujarat

The service was pathetic.. I sent one medium trunk box and bike...
But on delivery i found the lock of box and upper panel was damage..

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Aug 23, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Rakesh976

from Bharuch, Gujarat

Aug 16, 2022

Receiving short Goods

Address:

Ruchika Enterprise, 51, prithvi nagar, station road, bharuch, gujarat. pin :- 392001

Delivery Received Number :- [protected]
Waybill Number :[protected]
This was the third time that we are receiving goods shortly, the case is party damage and the good inside it was short.
the goods cost almost 1900rs to 2000rs.
We request you to take proper action against it.

+5 photos

Sep 21, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Govind Lunsawant

from Pune, Maharashtra

Aug 13, 2022

Waybill Undelivered Customer care number no picking call

Address:

Pune

I was expecting my package to arrive 2 days back but yesterday package was out of delivery from morning but in evening got status Waybill Undelivered? May I know what is reason package couldnt be delivered and why i dont received any call or message on phone for same? Why didnt delivery person even cared to call me once?

Calling customer care number from morning but there is no to pick a call?

Waybill Number:[protected]

Sep 23, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Aug 17, 2022

Updated by Govind Lunsawant Still no package delivered and customer care just promises package will get delivered tomorrow..

Verified Support

Aug 19, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged. My Way Bill No is[protected]. Please take a necessary action about my complaint and give me a negotiation or favourable solution for this property damage.

Safexpress customer support has been notified about the posted complaint.

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Sir/Madam
My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged . Please take a necessary action about my complaint and give me a negotiation or favorable solution for this property damage.

With Reagrds,
Anandhu S S

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Aug 8, 2022

Verified Support

We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.

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frznaqvi

from Gurgaon, Haryana

Aug 1, 2022

Website not working and nobody picking up calls

I ordered a bicycle from firefox and unfortunately, they have safexpress as their courier partners, their website has been nonexistent for 5-6 days, and their toll-free number is not working also nobody is picking up their head office phone number as well iv also noticed that sometimes it rings and sometimes it shows that its busy it's clear that they are deliberately ignoring calls. it's just hopeless with safexpress PLEASE DONT EVER DO...

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Address:

Main road tali waidhan

Hello sir

My self Mittal electrical from Waidhan city. I get too much material from your company. But service is very bad. All the delivery boys are very bad in behaviour. They always throw material from vehicle directly whenever we say to give material in my godown they always refuse for the same.

Please take a good an

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Unavailability of website and helpline

It has been 4 days and the website and helpline is not working. I have packed everything but pickup not done yet. Since website is not working i am not able to request for a pick up. I have a deadline to vacate campus by tomorrow. Kindly look into the matter.

Sep 2, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Safexpress Customer Care's response Apologies. Kindly share your contact details.

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Somya Sriv

from Pune, Maharashtra

Jul 31, 2022

I have been trying to contact Safex from past 1.5 months but their response is truly worst.. My 24 thousand parcel is not delivere

I have been trying to contact Safex from past 1.5 months but their response is truly worst.. My 24 thousand parcel is not delivered and the courier company is just saying that the product is delivered.. As a proof they are presenting the courier slip with wrong signature on it which is not even my signature. If this happens that slip with wrong signature is accepted as delivery proof then any time this Safex courier company can do these kind of frauds. They can simply mark the product as delivered and claim wrong signature pod as the delivery proof.
My way bill number[protected]

Sep 1, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Jul 31, 2022

Updated by Somya Sriv Below are the proofs to show the product is not delivered still the company claims that it is delivered. They are liars. Dont use Safex
1. Firstly, I have only received calls from the delivery person of SafeEx courier company on 9th June, which is the date when I denied the delivery of the product. I have also attached call history screenshot of my mobile of 9th june and encircled in red 2 numbers which are from SafeeEx courier company and they called on 9th june. The numbers are :
[protected]
[protected]
If the delivery person called on 9th june then how can they provide false claim that they have delivered on 11th June. Any delivery person from courier company calls on the same day of delivery only. I have just called on both the numbers and revalidated by asking who is it, both are from Safeex courier. You can also validate from your end. Also check the screenshot - 9 june call details pls.

2. Secondly I am also attaching screenshot of my call history from 11th june which does not show any calls from Safex. Pls check screenshot - 11 june call details pls.

3. The false delivery receipt POD given by seller and courier company does not have the timing details it just specifies the date. Even the signature is not my husbands signature. My husband signature is below in the attached rent agreement of our current address. Pls find attached rent agreement pdf file as proof.

4. Last, the entry register of our society does not have any entry of Safex person on 11th june. No big parcels are allowed to enter the premises without proper entry.

Verified Support

Aug 01, 2022

Safexpress Customer Care's response Apologies. We have escalated your complaint to the concerned department. They will get in touch with you soon.

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Somya Sriv

from Pune, Maharashtra

Aug 22, 2022

Its quiet evident that Safex is fraud.. Even after filing complaint and the case being escalated.. its been a month and no action is taken.. imagine your 25k getting lost and you dont even receive the parcel..

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Address:

Guntur

Waybill:[protected]

I have dropped my motorcycle at Leh, Ladakh on July 9th to be delivered to me. But my bike is still at Leh branch office for the last 2 weeks. I have called the customer support 3 times this week all they do is disconnect my call. I have faced a bad customer support from SafeExpress team all the 3 times, once they just didn't even speak on the call.

I just want my bike to be delivered to me soon. It has been already 2 weeks and it didn't even start from the sipping office. I spending my own money to travel all these days and I don't know how long still I have to spend my own money to travel. I have paid around 9000 to ship and 1000 for packing charges at Leh, even after paying this huge amount the bike is still not delivered to me.

Safexpress customer support has been notified about the posted complaint.

Jul 22, 2022

Updated by Aman Hasan Now thier customer support number [protected] is also not working.
I am very much frustrated with this right now.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Jul 28, 2022

Updated by Aman Hasan It has been 3 weeks now, still i don't see any progress in the shipping.
This is my phone number [protected], please call me or let me know whom do I need to speak with.
I need my money back or I want my bike to be delivered this week.

Sep 07, 2022

Updated by Aman Hasan More than 2 months now since I shipped my bike through SafeExpress. My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I haven't had a response from them for a month. Still waiting on their response regarding the damages.
This is totally unacceptable, for the last 2 months I have been on calls continuously asking for the status and waiting for their response.
I don't know if this is only happening to me or SafeExpress just has a ### CUSTOMER service.

I am never ever going to SafeExpress again neither am I suggesting them to anyone.

My only request is to just pay me for the dama

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Aman Hasan

Jul 28, 2022

It has been 3 weeks now, still i don't see any progress in the shipping.
This is my phone number [protected], please call me or let me know whom do I need to speak with.
I need my money back or I want my bike to be delivered this week.

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Product damaged during transport and gross negligence in transport.

Address:	Safexpress, Gayeshpur, Kalyani, West Bengal, Ph:
Website:	[email protected]

Complaint Against- Safexpress Kalyani branch, Gayeshpur.
Hi, Myself Dr. Rojan Ravi
I had to transport my bike and other personal belongings from Kalyani, West Bengal to Trivandrum, Kerala as a part of my Job.
Myself, Dr. Rojan Ravi, my products got damaged. I informed the authority on the same day, but no response came.
Date of transport from kalyani[protected]
Date of Delivery in Trivandrum[protected]
Bill no.[protected]
Its a part of mishandling and poor packing of goods from Safexpress Kalyani branch.
I request you to kindly give the compensation for the loss
Handle gaurd- Rs.600
Side stand- Rs.300
Repairing charges- Rs.300

+4 photos

Aug 25, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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rsuka

from Mumbai, Maharashtra

Jul 20, 2022

3 Cartons all broken and items spilling and missing - Way Bill No.102319014o.

Address:

Delhi and chennai

WayBill No.[protected] shipment made from chennai to Mumbai and boxes packed by courier from house and delivered at another residence, all 3 cartons broken with items spilling all over - mementos and all items messed up in boxes with further cursory glance -4 mementos missing. The courier did not even bother to take in complaint or wait to hear the complaint . There is loss of money and further more importantly mental anguish as the items were to be gifted .

+3 photos

Aug 25, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Aug 25, 2022

Updated by rsuka Nothing happened.

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Dr.Bharat Gurnani MBBS,DNB,FCRS,FICO UK, MRCS Ed, MNAMS

Jul 20, 2022

Courier first delivered at wrong place, still not received cargos and and later demanding extra money

Respected team,
This is to inform you that your team made a mistake for delivering our 27 courier boxes to Amritsar. They delivered the boxes at Ajmer and on raising the complaint the material was sent to Amritsar and your team is demanding 28000 rs more. I have already paid 32000 for delivery. This delay is now for more than 20 days. If proper actio is not taken, we will have to go to SP police Amritsar and consumer court and your company will be permanently shut down.
Please take care of this as soon as possible. Please check the mail below for reference.

Sep 1, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Safexpress reviews & complaints page 4

Not fulfill the promised service

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Damage bike received

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Underpaid damages cost for their bad service

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Damaged bike, really bad customer service

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00189485

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Broken products received

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Customer support executive is not responding

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Regarding poor service

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Receiving short Goods

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Waybill Undelivered Customer care number no picking call

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Luggage Box Fully Damage

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Luggage Box Completely Damage

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Website not working and nobody picking up calls

Bad delivery

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Unavailability of website and helpline

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I have been trying to contact Safex from past 1.5 months but their response is truly worst.. My 24 thousand parcel is not delivere

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Package still at location for 2 weeks: waybill 107389792

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Product damaged during transport and gross negligence in transport.

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3 Cartons all broken and items spilling and missing - Way Bill No.102319014o.

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Courier first delivered at wrong place, still not received cargos and and later demanding extra money

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