Sai Service Station Complaints & Reviews

Below is the mail sent to several ids of Maruti - Sai service with no response from thier end

3RD REMINDER

Hi

This is my third reminder to your company about the complaint of my car. But i have not recieved any mail or call back with regards of the same despite of sending you 2 reminders.

Due to no response from your end i called your service station at lower parel on 18th Jan. I was then informed that the car is ready and also the inspection of the car was done on 12th Jan 2010 without even informing me. Despite of me requesting earlier that i should be informed when the the engineer of Maruti will come for the inspection as i wanted to be present there personally when the inspections takes place.
But i was informed only after my call that the inspection is already done on 12th Jan 2110 and i can come and check the car. I was told that the car has no defect and i will have to pay 18-25 thousand for the plastic parts.

THIS ATTITUDE IS NOT EXPECTED FROM SUCH A REPUTED COMPANY.
I have been a loyal customer of Maruti and Sai service. With such a bad post sale service i will never wish to buy any Maruti cars especially from Sai service and will never recommend others to ever buy any cars from Sai Services
Awaiting your revert.

Regards
Prakash Sukhija
[protected]
--- On Wed, 6/1/10, Prakash Sukhija <[protected]@yahoo.com> wrote:


From: Prakash Sukhija <[protected]@yahoo.com>
Subject: Re: car
To: [protected]@saiservicestation.com
Date: Wednesday, 6 January, 2010, 5:48 PM


2ND REMINDER

--- On Thu, 31/12/09, Prakash Sukhija <[protected]@yahoo.com> wrote:


From: Prakash Sukhija <[protected]@yahoo.com>
Subject: car
To: [protected]@saiservicestation.com
Date: Thursday, 31 December, 2009, 10:31 AM




Dear Sir,
This in regard to the car 'SWIFT DZSIRE' brought from your dealer 'SAI

SERVICE' on 20th November.On 18th of December when my daughter was

driving the vehical on a speed of 80-85 kph on marine drive,when trying to

slow down the car rather than slowing down went out of control &went zig-

zag when the brakes were applied & banged it to a stationed motorbike.


With the grace of almighty luckyly no one was hurt accept the car &the

bike.As earlier used your MARUTI products never had such bad

experience.This seems the car was not thourghly checked & was just

handed over to me.


According to my knowledge the car is a defective one which i would like

you to exchange for a new one.


Looking forward for a favourable reply from your side.

Regards
Prakash Keshavdas Sukhija



To Service quality,

Maruti Udyog Ltd.



I have bought Maruti Swift Desire on 20th November 2009 from Sai Service ( Lower Parel ).



On 18th December 2009 night my daughter was driving the car.

She tried to slow down the speed of the car and when she braked instead of the car getting slow it was going zig-zag and the control of the steering was lost. The car then went and collided with a stationary bike parked on the left and then it turned to the right and collided into the divided.



As per the description of the accident by my daughter and the people around that the break was pressed but the car did not stop for a while and only stopped when it collided at the divided. Hence I have concluded that there is a possibility that the stirring was not fit properly or there was something wrong with the breaks that the car did not slow down soon and I went zig-zag.



The car being a new car should be in a perfect condition this should not occur. The car should be tested before the car leaves the company premises. If there were people around the accident could have been fatal and also dangerous to the people inside the car.

Hence I have now sent the care to Sai Service on 20 December and I request you to kindly get the complete inspection done of the car.

I have also reported the incident over the phone on your help line number and spoken to Mr Jai Prakash.



I now request you to inspect the car completely and advice if there are some defects in the car and give us the accurate and truthful report of the same.

If there are any defects in the car then I want the car to be replaced at the earliest without any delays.



Looking forward to your report at the earliest.



Regards,

Prakash Keshavdas Sukhija

Tel: + 91 [protected]

Bld No J-2

Arihant corp, Koper Bhiwandi

Thane 421302

I have given my car in Sai Service near Hill Palace, Tripunitura for some small repair. After two days they returned the vehicle after fisnishing the repair works and charged more than Rs. 4000/-. During that time I have changed the radiator coolent also. They have charges Rs. 350/- as per bill. On the very next day when I examined the radiator I found that the coolent is not changed the same old brown colored liquid is in the radiotor. I just take the vehicle in the same service station and told the technician (not the same old fellow) to check the radiotr coolent. He checked the liquid and asked to change the coolent immediately. I told the technician It was changed two days back. He told that 'some body cheat you. Then I explained everythging and the same incident was from the same station. Immediately he tried to save the service station and told that the technican sometimes forget to clean the radiator.

So I request everybody to the give the vehicle for repair in this station to be careful about cheating and fraud activities.

Hi
I am shetty frm Bangalore.
I have taken the car lone from icici vide loan account no LABNG[protected] IN 2008 APRIL.
Today i have recd the call from your People PH NO[protected]without saying his name using bad langauage and thraetening me.
But while u people depositing my ecs cheque my name was spelled wrongly instaead of KEERTHI RAJ SHETTY. spelled as KIRTHIRAJ SHETTY.
but no where my name as spelled like this in my document.
After this somebody frm chennai called me and confirmed my name and it was clearing from oct 2009 every month frm my account properly.
After this i have send a request letter by regd post to chennai office asking for a letter for giving one more check or cash for balance payment. but still today i have not recieved any reply from your bank.
And i have enough proof that my account have enough balance and there was mistake done from your people.
pl let me know r u able take the action against this guy or else i will go according to my lawyer sugession. my contact no.[protected].

I have serviced my Maruit Omni car ( MH-12 FF 8082 ) from Saiservice station limited Pune.

During service I have made rework ( i.e. denting painting work ). While payment of bill I noticed that the painting ( item code B ) has been mention as contract value of Rs 4200/- + vat 8%( Rs 336) + service tax 10.3% ( 432.60) Total amount Rs 4968.60.

So the total tax collected is 18.30% Rs 768.60.

This mean I have purchase material of rs 4200 on which i have paid 8% Vat ,lso this is treated as service oavialed and service tax is collected . This is teasing consumer by double taxation

On question Sai sercice official told that this is by rule and practised all along.They denied to satisfy me.

My complaint is if this is ruke govtment is levying doulbe tax and consumer is cheated.

or saiservice is collecting excess tax from me cheating me by billing falsi ( Dummy bill)

I want that i should guide properly for tax amount collected and return my excess tax paid.
Also such service / practises should be enquired and stopped.

The accessories viz. Mobile charger and a cheque of Rs. 855 only is not being handed over. The salesperson promised two days during the time of delivery (08.09.2009) and has not kept his promise till date (18.09.2009). It is understandable about the mobile charger as my phone is samsung make which requires a special connector. What is more disgusting is issue of a cheque of Rs. 855/-. If issuing a cheque takes 10 days how do they perform their business.

I’m a NRI and a month back I had bought a Maruti Suzuki Ritz car from Sai Service, Chicalim Vasco Goa. I bought it on my Dad’s name (Antonio Silverio Araujo). It was on the 18th of Jul09. The delivery time given to me was 6pm and the time I could drive it out from there was almost 9pm. This is bcoz, the car gave lot of starting problems. So many times it was taken to their garage and back, taken for test drives, but they could not find the problem why it was stopping. Ultimately, at around 8:45pm they found out the problem and rectified it. It was the earthing problem. I was furious about this and asked them why the car was not pre-checked before delivery and that this was not acceptable. It is not a good scene to see a brand new car being repaired in front a showroom. Secondly, I also picked on them on the speedometer cable that was dis-engaged, which is a case of tempering. My car was driven before I could take possession, by disconnecting the speedometer.
There was a second surprise that I noticed after three days of delivery. They had installed a Sony Xplode music system along with the component speakers on my car, which was not in the same showroom, but had to be driven to another showroom which is around 25kms away. On the third day, the music system stopped playing. I called them up and they told me that maybe the faceplate of the system had become loose and it is not connected properly. All this while I didn’t know that the face plate could be removed and I asked them how to remove it. They instructed me and accordingly I removed it. But, to my surprise, I saw behind of the faceplate had lot of tapes put since it was cracked at many places. I was furious and totally upset. I called and informed them about this, to which they were not ready to accept that it happened with them, since the car was 3 days old. I told them, why would I push the blame on them if it had to happen with me, makes no sense. After lot of argument with them, I asked them to remove the set and get it checked.
I was down on vacation for month with my family and all these holidays, I drove the car without the music set. I was told that they would do their best to repair the set and would update me in a week’s time, but nobody got back to me with any updates. Ultimately, when it was time for me and my family to get back to Dubai, I was given an estimate of 4000Rs to repair the set. I told them why would I pay that amt when it was not my fault ? Secondly, the set cost me 6000Rs, whereas the quote for repairing is almost close to a new set price. Again they told us they would go ahead with the repairing and would do what best they could do. None of the staff got back to me and finally I had to leave Goa on the 16th of Aug09.
Today, I called my Dad to find out on the same and he told me till today nobody got in touch with him. I could sense that they were waiting for me to leave (since they knew the date) and secondly, they knew my parents could not handle such case in my absence.
It is really unprofessional the way all this is handled and a very poor customer service. After going thru all the hardship, the least they could do is to show me some sort of a goodwill gesture. It means a lot to a customer.
My Dubai contact is[protected] email is [protected]@gmail.com
My Dad's contact is 9822156 in Goa
Appreciate if you could take up my case.

Dear sir,
Myself Rohit Nalawade, Worli, Mumbai would like complain against Sai service, Phinix Mill Compound, Lower Parel, Mumbai for carelessness in their service for the delay in delivering the booked maruti swift dezire. I have booked the same on 8th April, 2009 and paid full amount as on 18th April, 2009. But till date they have not delivered me the car. I personally contacted to the manager but there was no response from them till now though they promise to deliver the car within next two days.
Kindly do the needful at the earliest.
Thanking you

Rohit Nalawade,
11/71 B.D.D. Chawl,
Worli, Mumbai-18
[protected] (mobile No.)

we purchase Maruti 800 car MH 14 AV 0194 from Sai service (Fugewadi)
before 2 half year ! till date we dint received RC, TC book from them
we contuniously following mr Devkar Mob-[protected] & Mr Koli Mob-[protected]
but they always gives falls cometment, we ask to meet their senirs the told boss is in meeting, hes not in his seat.., we also request them to give us a letter for RTO officer if any problem while ouring
then also they find loop holes to commet
so we are helpless how we can get our documents
Thanks & Regards
Gowardhan

Dear All,
I have given my car for servicing to Sai Service station, Jangli Maharaj Road, Pune on 3rd April 09. The compaint was the vehicle was stopping in slow speed. Sai Service Supervisor told that the carburetor needs to be over hauled. They will do the servicing. They charged me Rs 4500/-.
I was not satisfied with the service. Apart from this they have introduce a new problem in the car. The vehicle started stalling in the speed between 30 Km to 40 Km speed. I brought this to the notice of Supervisor. He took trail and admitted that there is a problem and will rectify it. He opened the distributor and did some setting it did not work. They did some tunning and it did not work.
The Supervisor incharge Mr Shantaram says to me that you have to replace Carburator and Distributor to wash off his hands as he was not in a position to find the root cause of the problem. I made a compalint to the work Shop Incharge Mr Sanju Atinikar. It did not work. Finally i got upset, already spend 4-5 hours of my time and no solution.
I am sure that there must be many such complaint against the servicing of the vehicle from many customer.
Hence I will not go to Sai Service for my vehicle servicing.

Dear Sir,

My name is Nikhil Jain, working as a senior software developer with Bentley Systems, Pune.

I purchased a bike, Bajaj Pulsar, from Sai Service station, Pune.

The dealer, including the sales representative Mr Ashish made fool of me, its more than 2 and half months (75 days), neither the RC nor the insurance has been allotted to me. I have called more than 50 times in this matter since last 1 month but everytime I am given the next date.

I am really frustrated, disappointed and feel like cheated.

Please tell me the procedure how can I file my grievance to your department and ask for your kind help.

Thanks and regards,
Nikhil.

Got my car filled with speed petrl on[protected] at 09.58.30 fromShiv Service Station. Actual quantity of petrol filled was 41 plus few points liter. On my credit cars the sales girl billed for 43.97 liters. I made a complait with the manager who was not helful. I regularly fill from this station and the quatity on an average is between 39 and 40 litres. please look into this fraud. I am not (NOT) witholding the payment.
An immediate action is requeted.

I have booked a Swift from Sai Service, Edapally, Cochin, Kerala. The car reached wthin 25days as they told. After taking DD from the bank, I went to buy the car. But after taking the DD and reaching their location, they informed that car shall be provided only if I buy other accessories(Alloy Wheels, Keyless entry etc.) from them. This was not acceptable for me and they have now mentioned that I will have to wait 3-4 months more unless I buy accessories from them.