Sai Service Station Complaints & Reviews

Hi,

I have purchased Bajaj Pulsar 220F, MH-14 DU 2923 Bike on 19/12/2012 from Sai Service, Fhugewadi, Pune. In this case I found there are some problem in front side wheels of my bike. It’s not moving properly. First servicing was done on 19/1/2013 in Bajaj Authorized service center that is R.K.Wheeels , kawade Nagar, New Sangvi, Pune – 411027. That time I told to service centers engineer there is some problem in front side, then he told me there is defect in front side disk for resolving this issue show your bike to showroom. After that I show my bike to showroom but they not address my issue they told me we cannot check this issue now and told me either show your bike to where you’re first servicing done or bring your bike here to next servicing that time we will check this issue. Then I log the complaint to Bajaj Auto Customer Care. My complaint no – 124402. Then I received call from Sai Service, Fhugewadi. For checking my bikes issue and they worked on my bike. After one day I received call from showroom your bikes issue is resolved now you can collect it and after one week I am same problem facing again then I call to showroom I wants to replacement front side disk break because still issue not resolved. But they told me we can claim to Bajaj in one month if we found any defect in bike but now we cannot claim to bajaj because one month is over. But I told him it’s not my fault I have done my servicing before one month and why you are not addressing my issue properly that time. Still they not give me properly solution, so please suggest me what can I do now….?

Sai Service is Worst Dealership in town.
Mr.Umesh Dhuri is the worst person i met in my life.
how come people like this are made Manager..
He doesn't have etiquttes to speak with any one..
Never ever do service in sai service borivali

Dear sir/Madam

I have made Annual Maintenance Contract Form no. 8554 dt 19th May 2012 for the period of one year ending 18th May 2013 for Jyoti make Gas Geyser

I am not getting regular AMC service from Sai Services, No.12, Bldg No.2, A-wing, ground floor, B P Rd, near Bank of India, Mulund West, Mumbai 400080. Tel: 25927394/95

I talk to Ms. Jayshree and one gentleman on mobile [protected]. They are saying that today our appointments are full, we will send the mechanic tomorrow but their tomorrow never come.

Request to help me in this regard.

Regards

P M Mahajan
M[protected]

I have purchased my Maruti Swift VXI, Reg No. MH-12 EX 6630 from SAI Service, Deccan Pune Branch in Sep-2008. I had taken 2 years extended warranty from SAI SERVICE after much insistence from their Sales Manager. My extended warranty ends in Oct-2012.

I am regularly servicing my car through SAI Service Station from the time of purchase. Initially in SAI Service, Deccan, Pune and thereafter through SAI Service Andheri West, Mumbai as I shifted to Mumbai. I am servicing it in SAI Service only because of Warranty Clause, even though it is too far from my residence. They have been taking advantage of the same and making hefty bills on every service.

Since 2009 I have been regularly complaining about Hard Clutch in my all the services (you can see my job cards).
But that problem was never solved by the service station. In April 2011 during my regular service, service station told that pressure plate is damaged and they changed it at my cost, sighting that they cannot cover the same in warranty as it is wear-n-tear. My problem was still not solved and I again complained about Hard Clutch in my follow-up in June 2011 and my service on 20th Sep 2011. SAI service manager told me that it takes time for new pressure plate and Clutch is fine.

Finally I felt that clutch was not working properly so I again took my car to Sai service station and asked them to check the clutch. Their service engineer told me that clutch is burnt and need to be changed. He told me that clutch plate cannot be covered under warranty as its burnt and they again charged me about 4949/- for replacement of clutch plate. It would have not burnt if they would have replaced / repaired it in my initial complaints. Also I doubt whether it was burnt or they have given that reason to avoid warranty.

I am very very disappointed about the way the service station and especially the way their service centre manager behaved with me on the same. If they don’t have an intention to cover the damages than they should not insist on extended warranty? I have been cheated by SAI SERVICE and I don’t think I will ever recommend the same to anybody.

This email had been send to Sai Service before, without ever receiving an answer! After sending 3 mails and trying to contact them, I am now writing here, hoping for help from somebody!

To Sai Service Station Ltd

Dear Sir,
I want to give a complaint to the head Sai Service Station Ltd. Office, regarding the inappropriate servicing of my Maruti Zen at Sai Service Station Mapusa, Goa.
My Maruti Zen, Vehicle reg. No. GA01C8642, Model M4 was given on the 18th January 2011 to Sai Service Station Mapusa to resolve a water leakage problem. I had been told then, that the water leakage in the Maruti could only be resolved by installing a new front glass, apron. I agreed and paid 20.000 RS. Deposit. Sai Service Mapusa called us 2 months later to collect the car and to pay an additional 41.000 RS. I brought the car home and water leaked in, 2 inch water on the car floor, leaking even more than ever! The problem was obviously not fixed so I brought it back to Sai Service Mapusa. The Service called me to collect it again and again the problem was not solved. I was called 5 times and went 5 times to collect! The Joke is that after bringing it back each time something was missing or even worse not working anymore. First screws were missing then the breaks stopped to work and my car didn’t start. Now, it is July the 7th and my car is standing unattended and unchanged and conditionally worsened at Sai Service Station Mapusa. Wasted Time, Money and my patience for a bad service! My complaints fell to deaf ears in Mapusa and it is enraging me! Only Empty promises and definitely no peace in my mind! Do you call this Service?!
What am I suppose to do, as a customer? Accept charlatans robbing me?!
I am writing you today, so that you see to it.

I has purchased an Alto from a Sai Service Maruti True Value Showroom in Goregaon West, Mumbai in Dec.2009 paying a premium price than that available in the market for the same to have peace of mind being certified by Maruti. The car was supposed to have passed thru 120 checks certified by Maruti Engineer but eventually found out that this is only a formality on paper. In Actual there is are no such tests performed.

The car went on fine till the first rains of Monsoon in June 2010. No sooner the car was wet in the rains I discovered that there was a major water leakage in the car and the front of the car was fully filled with water. I brought the same to the notice to Sai Service. They asked me bring the car to their body shop and kept the same there for nearly 8-10 days. They charged me Rs.8000 though under warranty towards some thing or the other. Stiil I felt it was worth paying the amount if the problem gets resolved.

To my surprise this year again in monsoon 2011 I have faced the same problem and it is a major one. The car has actually not been been passed through any of the quality checks claimed by Maruti True Value dealers. I brought the same to the notice of the company office in Delhi directly too but the responce was as expected, of no help.

I WOULD LIKE TO INFORM EVERYBODY PLANNING TO BUY A MARUTI CERTIFIED TRUE VALUE PREPOWNED CAR THAT THERE IS NO DIFFERENCE IN BUYING A CAR FROM A LOCAL DEALER AND MARUTI TRUE VALUE AS BOTH CHEAT THEIR CUSTOEMR TO SELL THEIR PRODUCT. DONOT BE RESTASSURED WITH THE MARUTI CERTIFICATE ETC... CLAIMING HAVE PASSED 120 TESTS AND CERTIFICATE PROVIDED WITH THE CAR. IT IS JUST TO FOOL YOU AND EXTRACT A PREMIUM PRICE. THE CAR YOU MIGHT BE BUYING MAY HAVE MINOR / MAJOR DEFAULTS WHICH YOU WOULD DISCOVER AT A LATER STAGE AND ONCE YOU HAVE PURCHASED THE CAR THERE IS NOTHING LIKE FREE SERVICE FOR THE PROBLEMS DISCIVERED IN THE CAR THOUGH UNDER (CONDITIONAL )WARRANTY. THE SIMPLE EXCUSE YOU WOULD RECEIVE FROMTHE DEALER WOULD BE THAT OUR PROBLEM IS NOT COVERED IN THE WARRANTY.

SO DEAR BUYERS PLEASE BE CAREFULL AND DO NOT BECOME A FOOL LIKE I HAVE BEEN.

BHAVIN DEDHIA

I have purchased bike from Sai Services Andheri last year and since then I have taken my bike to their Andheri workshop for all the free(?) and paid servicing but never ever I have received a bike post servicing in better condition.

Bajaj makes it a point for warranty's sake, their bikes needs to be serviced at Bajaj endorsed service stations and one of them is Sai Service.

But given the kind of service and treatment you receive at this service station one would be better of at personally trusted local servicing station or repair guy. Below are the reasons:

(1) When you take your bike for servicing to the service station even after taking prior appointemnt you would have to wait up around one hour to talk to the service advisor.

(2)Service Advisor does not listen to you for all your complaint as he is in hurry to take next bike

(3)They ask you to put your vike their for more than a day as they are always swamped up with more bikes they can take for servicing. (As they are "Bajaj" endorsed service station, one need to take onmes bike their for serving for atlest a year in order not to void warranty )

(4) When they are done servicing (simply washing , replenishing the engine oil and tightening of bkae and clutch cables) they would bother you every half hour to take your bike back.

(5) When you arrive at the service station to take your bike you would have to wait another one hour to clear the billing and get the get pass.

(6) Half of the things you see in the bills , you would wonder if really has been done as the bike would give you same problems next day onward.

(7) When you take away bike some things would have been left out as , cluch cable would still be loose or horn cables are still not connected , your side stand magnet gone, your bike is dented (which they insist was in same condition when it arrived)

(8)One week after you have taken away you bike and confronted with same set of problem they woul all you and ask you if it is ok, you tell them it is not they ask you to bring back bike, which they take in again do some huff buff ask you to wait for another day produce you another bil which you promptly pay to be confronted with same set of problem next day onwards.

(9) Even taking AMC does not rid you out of your missery.Things they promise in AMC to be done for free are worthlessly dicounted even if you take AMC woth 2K it would give you mostly free oil and dicount of not more than 50 bucks per servicing.



My personal experience and typical problem I faced with my bike:

(I1) Last year when I purchased the bike and since I took for servicing for second time it had developed a problem of Gear slippage, the gear would not shift up or down seamlessly and would make lot of noise and bikes pickup is busted, when I told servicing ad-visor Sandeep/Kalpesh/Sadand at the service station he laughed off and dismissed the matter and said that gear shifting noise exist in all the Bajaj bikes and moreover if I cannot shift gear properly its my driving fault. He then recommended me two three oils to boost up bikes fuel efficiency and engine smoothness which I agreed to be replenished during the service so that I would get better mileage and smooth gear transition I did not get any benefit moreover I was charged hefty sum of 3K in that Servicing.
When I took my bike for Pune drive immediately after servicing due to gear slippage problem my bike would not climb the Lonavla slope easily and when I showed my bike to local mechanic @ Pune even he could understand that the Clutch plates are gone and when he replaced them I got my bikes pickup and seamless gear shifting back.
When I reported this at service center they dismissed of matter saying that Pulsar150 clutchpates are worthless and can go at any time its not their mistake.

Since then my clutch pales have been busted twice some how immidiately after servicing but the guys at the serving center would not listen up so when my AMC is done after next service I am not going to go to this worthelss service center two three guys I know report same problem about bajaj endoresed service centre @ Airoli so I think Bajaj endorsed service centre especially "Sai Service" is biggest and one should refrain from getting their bikes serviced their. One of my friend has Pulsar 150 3 years old and 1lakh Km mileage to boast he was never confronted with these problem as he serviced his bike at local trusted mechanic.

I strongly doubt that guys at "Sai Service Andheri" replace your bikes spare parts and moreover they bill you for new parts which have not been replaced, I've never got bill less than 2000 buck after free servicing. During so called free servicing also I have never got bill less than 700 bucks . So "Sai Service Andheri" sucks its Big NO NO for me hence forth....others BEWARE

Myself chandrashekhar Gad wish to lodge a complaint against Sai Service , Andheri. Let me give a brief on my complaint point wise.

1. On 12.04.2011 I had visited Sai Service Andheri for Servicing my CAR. I was told that apprx Rs. 1500/- will be charge for various services during such service agreed by me. Surprisingly at the time of delivery the amount was raised to Rs. 2539/- and having no option i had to pay the amount to Sai Services.

2. On 13.04.2011 morning while taking my CAR for office i realised that Footmats are replaced by Sai Service. Service person had removed my Original Mat of alto and replaced with Old mats of Wagan R.

3. On same day I had called Mr. Singh who had attended me during servicing and expressed my displeasure to him. he had promised me that he will investigate the same and will give a call after half an hour.

4. Post waiting more than 2 hour and couple of reminder to Mr. Since i decided to call customer service to lodge a complaint. Customer service officer directed me to Mr. Nishad who is customer service manager of andheri.

5. Mr. Nishad requested me to visit to their work shop at andheri for complaint resolution. He assured me that he will be replacing the Mats on that day itself.

6. Post reaching to workshop I have been told my Mr. Singh and customer service officer that Mr. Nishad is busy with another client and requested me to wait for some time. After almost an hour upon approaching to Customer service desk again I was told that Mr. Nishad is already left for home.

7. After all this drama Mr. Singh took me to Mr. Subhash who is workshop manager of andheri Sai Service.

8. Mr. Subhash upon listing my complaint assuared me that he will be sending one person along with original mats to my office address next day.

9. As confirmed by Subhash one runnerboy from Sai services visited my office and handover the mats to me. Surprisingly those mats were not the original branded mats of Sai services and of a local made.

10. I called mr. Nishad again since runner boy requested me to speak to Nishad only for this matter. Mr. Nishad again promised me that he will be sending the original mats within next 4/5 days. and requested me to given that much time to resolve my complaint.

11. today 01.06.2011 I have not got those mats nor a call from Sai service on the same.

I simply want to show my displeasure towards Sai Service and this now irretating me more and starting me more bothering about any other expensive parts of vehicle which may be exchanged during such servicing. People like me who does not have technical knowlege may suffer loss. I really scared of such thefts are happening in reputed service provider.

My pulsar bike MH-14-CN-9116 was bought at this showroom on December 2010. So is just 4 1/2 months. They are not helping me the Tyre replacement which is need right now for my bike. My Tyre in faulty. They have been rude on phone and does not give any information whatsoever


adress :Kedar Empire, Near Karve Road flyover , Near Dashbujha Ganpati Temple, Karve Road, Kothrud
Pune
Maharashtra - 411038

Sir,

I was an employee of Sai Service Station LTD, Edappally- Cochin -Kerala from 02.01.2008 to 21.12.2009.My PF number is MH/35070/006160 and I submitted the withdrawal application on September 2010.But even after 7 months I didn't got the amount till now.While enquiring about the same to the HR department-Sai Service Station,Cochin first time they told that the delay is due to the computerisation of the PF oofice at Maharashtra. Second time they told that some fire occured in the concerned PF branch and my data may be lost int the incident. Third time the same HR section of Sai Service Station, Cochin told me that there is problem in My PF number and now it belongs to the name of some other person and this problem occured from the concerned PF branch at Maharashtra. I am fed up with this issues and kindly took the necessary action to relieve my PF amount. My present contact details given below.

SEBERUNNEESA.P.S
CRA NO:8, CHULLIKKAVU RESIDENCE
CHULLICKAVU TEMPLE ROAD
RAJAGIRI.PO
KALAMASSERY
ERNAKULAM
KERALA
INDIA
PHONE: [protected], [protected]
E Mail: [protected]@indusmotor.com

hi i am pranav. i am the oldest costmer of maruti. we have 9 maruuti cars in my family.on 7 march we went to vasai sai service for ennquiry of alto car. but we listen rude langauge from team leader TREVOR D SOZHA .he use some vulgur words. so pls do the needful.my contact no. [protected]. HIS behaviour is not good with LADIES also.so pls do something.

SIR, MY KL 32 A 5159 OMNI CAR IS ACCIDENT IN TO A DEEP WATER ,THE SAI SERVICE PEOPLE IS DO SERVICE.INVOICE NO.DP0024799 IS BILLED AMOUNT OF 66,330 IS PAID AND TAKE THE VEHICLE, ON THE WAY CAR STEREO IS DEAD BECAUSE THEY NOT SERVICE AND CONNECT,BREAK LIGHT IS DEAD,FORWARD INTI CATER NOT WORKING,METER IS DEAD,THEY PAINT THE CAR BUT BUT UNDER COAT IS NOT DID,WHEEL CAP IS NOT PAINT ,BACK DOOR WINDOW GLASS SIDE NOT PAINT AND IT IS FORMED TO IRON OXIDE ,PARKING STOP LIGHT IS FUSED,THE CAR GROUND FLOOR IS NOT PAINT ,THEY TOLD ME PUT 750 RS PETROL ON THE DELIVERY TIME CAR IS NOT START THEN AFTER PUT 200 RS PETROL IN IT I WAS REALLY CHEAT OF THIS SERVICE,I M NOT SATISFIED IN THIS SERVICE, SO PLS NEEDFULL ACTION ABOUT DNT ALLOW TO CHEAT OUR CUSTEMER
YOURS FAITHFULLY,
THANKING YOU
ROBIN GEORGE,THUDIYANATHARA HOUSE ,POOCHAKKALP.O CHERTHALA, PIN 688526,ALAPPUZHA(DIST) KERALA
MOBILE-[protected],[protected]

To,

The Account Manager

Sir I am sorry to inform you that your SAI SERVICE STATION LIMITED are not upto mark and not convenient for his customers.

I Purchase Wagon R LXI MH04 EQ 8615 on 07th January 2011 on Full Cash Payment, I came to know about SAI SERVICE STATION LIMITED from One of my friend Reference,

when I was send to RTO for Registration of my car there I was been harass by the RTO agent for Rs 1000 the reason he told me that it was an registration process charge, after that when fitted some external

accessories from your Showroom In which I have cancelled one of the item and that was a spoiler, your mechanics told me the cancelled item refund will be sent to me by cheque only after one week, after

continuo’s making follow up I finally got the cheque on 29th January 2011 from “Sai Service Station Limited on my account Ejaz Tajuddin Shaikh for Rs 4498 cheque no. is 354230 for BARCLAYS” which was

dishonoured on 2nd Feb 2011 the reason was Exceeds arrangements (Overline) May I ask you when cheque was account payee, signed properly by account holder, what was the need to dishonoured it ? even

nobody phoned me before that I, already given my mobile no. Because of this my another cheque got dishonoured and I have to pay penalty of Rs 500 from both the side to Bank and to the party.

I repent my day when i book my car from "Sai Service station ltd" Phoenix mill mumbai.


Thanks and Regards
Ejaz T Shaikh

I owned a Bajaj Pulsar 150 DTS-I, with Reg. No. MH 40 B 9785. I am had done regular services of my vehicle. Today I checked the engine oil level is below minimum mark. I had done paid service on 20/03/2010 with repair order number-43913 at ( SAI SERVICE STATION LIMITED, NEAR SANDVIK ASIA, MUMBAI-PUNE RAOSD, PHUGEWADI PUNE 411012, TELEPHONE:[protected]/05 [protected]. In this service I replaced the engine oil bajaj DTS-I 20W40 which has a replacement interval after every 10,000kms. After this paid service I visited workshop for the regular paid services.
Details of the same are given below.
Date- 31/05/2010 Repair order number-44918
20/07/2010
Date Repair order number
31/05/2010 44918
20/07/2010 8056
13/09/2010 46404

Engine oil replacement interval was after every 10000kms. This is why I never requested to replace the engine oil. But I always requested to top up the oil level.

Today 14/11/2010 I checked the oil level & I found the oil level was below minimum mark of the dip stick. This means there is no top up done in the last three services. This may result the engine wear, clutch wear. I request you to replace the whole engine part which will effect by low engine oil.

Regards,
Praveen Shejao
Pune
Mob:-[protected]
Email- [protected]@rediffmail.com

I have been satying in Mumbai for last 3 years now. Though on a rented accomodation. Recently I booked a car with the hope to get delivery on Dusherra.

I have a registered Leave and Licence agreement which is valid as on date. Post I had paid money for car (down payment plus finance also) and now that delivery date was near I was told that I need to have Citizenship Proof, Permanent Address proof (in mumbai). Which I did not have.

Now they are not accepting Registered leave and Licence agreement and what me to submit Police Verification also.

I need advice is this right? Dealer has already taken money in the name of Bribe to RTO etc and now all this natak.

Would not affidavit do good? He is not ready to accept that.

Pls help!!

I'm going through sleepless night & stressed days due to rude,unethical & lack of professional approach by Sai Service Centre, Palakkad office in Kerala.

Had booked an Alto LX model last month through finance loan by BRD Securities,Kerala. From the moment 1000INR is paid as token amount , Sai staff started showing its real true color by:
1) making myself run for loan approvals & sanctions; contrary to their promise of hassle free loan from BRD.
2) quoted price & price at the time of delivery was not matching.
3) Couldn't give a satisfactory justification for the price increase.
4) gave wrong commitment of figures as to my exchange offers.
5) left me unattended in their showroom by passing on the blames to all its staff for wrong pricing.
6) were willing to give me the car without Insurance,registration,road tax to negate the price difference.

After going through all this headaches, i canceled my loan from BRD & vehicle purchase.
As on date:-

1) Running pillar to pillar for my paid installment & basic charges to BRD
2) Begging BRD for my documents back.

written intimation is given to both entities on cancellation.

both Sai Service centre & BRD Securities officials make me run for reversal of DD amount to BRD, reason they quote for delay in giving my documents/money back. BRD says i have to pay my Second E.M.I since the loan is still active & they are silent on my cancellation letter given one month back. Sai Service center calls me for 1st service for a vehicle which is not taken delivery.

It is regretful to see such incidents happen even now in our country. I suspect fund adjustments between corporates in this case.


K M Saajeev Vijayan
[protected]

I have bought WAGONR DUO on 26-03-10 from SAI service, Deccan Pune. At the time of deliver, there was a small dent on the front right side door. When I complaint about it, they told me that they assure me that they will repair during first service. When I asked them during the first servicing they told me they have forgot and they will do in second one. I have lots of discussion but they requested me that they will do in second service. When I sent for second service they refused to the repair by saying that why you have taken the dented car. I told him all the things but still they were not agree to remove the dent. Also they told me that doi what ever you like, I will not repair the car.

Adding to this they have put reverse horn in my car a s part of deliverly. It stops working after two month of purchase. When I complaint about it, they told me that it is local made and it has no guarntee.
When I have discussion with Maruti sales executive, He told me that use only genuine Maruti product. Then How the dealer can use the local made reverse horn in my car.

The sales person name is Sanjay solanki.

we have given our Scorpio for servicing in the service center
Sai Service Station Ltd
Shakti Insulated Wire Compound
Dattapada Road
Borivali Esat
Tel No[protected]
Work Shop No[protected] on 17.09.2010 for servicing, initial they have quotation 9000 rs which comprises mounting pad Change-3500/-, Hub Greasing Rs. 3500/-, Wheel Aliment & Door Noise door Setting Rs. 3000/- & General service it was committed by them 2 days till 4 days no response & Update the status, while on approaching them on 6th day they have given the delivery with the invoice 10173/- without putting mounting pad & also advice to replace the battery immediate. however when was given for service battery was totally running condition.
it was never expect such poor service for mahindra cars form there service franchise we have lost confidence on mahindra cars now.
we had one more bad experience with AVS Motors andheri (Mahindra Salas & Service dealer )

I had booked a RITZ fire brick red color by paying amount of 40 thousand and for date fixed as July 7th even Sai service is agreed for that.

When i had arranged all the process and went of July 7th they said car was given to another customer and can you please choose another color

This is big cheating dont buy a car there.

So i had cancelled by booking they had deducted 1000 rs and given me 39 thousand only.

I suggested dont attract to Sai Service for buying a car.

I HAD TAKEN DELIVERY OF A SWIFT VDI NINE MONTHS AGO FROM SAI SERVICES, THRISSUR, KERALA. AFTER A FEW MONTHS I HAD FREQUENT TROUBLE WITH THE VEHICLE, I HAD TWO TYRE BURNOUTS FOR WHICH I GOT AN REPLACEMENT, INSPITE OF THE DFECT BEING DONE THERE IS STILL A SQUEAKING NOICE FROM THE BRAKE DRUM. THE VEHICLE WAS LEFT WITH THE DEALER THREE TIMES PRIOR TO THIS AND STILL THE PROBLEMS PERSISTS. I JUST TOOK MY VEHILCE ON 13TH OF APRIL 2010 AFTER A THOROUGH SERVICE, EVEN AFTER THAT THE PROBLEM STILL CONTINUES. KINDLY LOOK INTO THE MATTER B,COS I FIND IT DIFFICULT WITHOUT A VEHICLE.

AN EARLY SETTLEMENT INTO THIS MATTER WOULD BE HIGHLY APPRECIATED.

VEHICLE MAKE: SWIFT VDI.
REG NO: KL 45 C 8010.
DEALER NAME: SAI SERVICES, THRISSUR, KERALA.
OWNERS NAME: M.J.JOY.