Sai Service Station — mh48ac2288 - accident repair lapses and no response on emails and calls

Address:

Thane, Maharashtra

I have a maruti suzuki ciaz zxi+ since may 2015. It is now running 3rd year and under extended warranty and with sai service preferred insurance provider.

I have visited sai service vasai west and then to east (Mumbai-ahmadabad highway) on 8th july 2017 for accident repair (West supervisor advised to visit highway service station as repair cannot be done there).

The vehicle was inspected on 8th and was picked up on 10th july 2017 from my residence along with requested documents.

The vehicle was supposed to be returned on 14th july after repairs. It took enormous time, follow-up and finally it was delivered on 27th july 2017. I have paid rs. 1000/- for which till date not received any bill.

After taking so many days, the work done was extremely shabby, complained and vehicle was pick-up again for rectification on 8th august 2017.

Complaint was with 4# issues, only 2 issues addressed; no feedback on balance 2 issues. Half job done while addressing one of issues.

Since then i had send emails, made mobile calls to designated people but no response received either for mail or calls.

I am really worried about the kind of services received and it has already destroyed sai service image in my mind.

Request to look into the matter and try and improve customer satisfaction.

Regards,
Vipul vartak
[protected]