Sai Service Station — Voltas air conditioner. | |||
Extract of my letter of today. I have entered into service contract for “3 years, 10 services” with sai services for my voltas air conditioner for 14.7, 2015 to 14.07.2018, by paying rs.2000/- vide cheque no.121995 dated 14.07.2015 cleared on 17.07.2015. From 14 july, 2015 till today ie. 19th april, 2017 (Almost 1 year 9 months) i have received only 2 services. I have been calling their borivali, mira road and vasai offices umpteen times and spoken to several female staff who have been assuring of deputing servicing mechanics to my residence, but no one ever turns up. Their poor response is irritating, waste of my money on phone calls, and moreover keeps me waiting home when i have to give up going out for my work. I hereby inform sai services, that if i don’t get service this saturday 22apr’17 as assured on phone by their staff on 17th april, 2017 i will be taking appropriate action in this regard. They are also required to extend the contract to suitable period to cover the 10 services as per charges taken by sai services. Looking forward for the services and revised contract to cover the lost period of services by sai services. Was this information helpful? | |||
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Sai Service Station customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
1. Thank you for your prompt response. If you read my post again you will understand that I have written about SERVICING ISSUE.
2. Am I to ask for a complaint number? I would have asked only if I knew on my all first 6 calls to concerned centre. However, on my nth call I did ask for complaint Nbr and got one on 8th April it is 6229. I referred to this nbr on my several follow ups later too.
3. My contact Nbr [protected].
Today I am waiting at home. I have got the POD of my above couriered letter to Sai Services, 1.Prema Niwas address. Regards
2. Am I to ask for a complaint number? I would have asked only if I knew on my all first 6 calls to concerned centre. However, on my nth call I did ask for complaint Nbr and got one on 8th April it is 6229. I referred to this nbr on my several follow ups later too.
3. My contact Nbr [protected].
Today I am waiting at home. I have got the POD of my above couriered letter to Sai Services, 1.Prema Niwas address. Regards
Voltas Customer Care's response, Apr 22, 2017
Dear Customer (madhura99),
Thanks for sharing requisite details, our team is working on your concern. We will get in touch with you shortly.
Regards,
Voltas Online Team
Thanks for sharing requisite details, our team is working on your concern. We will get in touch with you shortly.
Regards,
Voltas Online Team
Voltas Customer Care's response, May 16, 2017
Sunday, 8th April'19 was confirmed date by both sides for AC Servicing, but No one showed up.
Calls are not answered by the representative who called and confirmed appointment.
Thanks and regards.
Calls are not answered by the representative who called and confirmed appointment.
Thanks and regards.
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team