Samsung India Complaints & Reviews

It was very bad experience with Samsung mobile I purchased from Flipkart. first time service center take my phone for repair and tell me your phone under warranty after 1 day they told me there is liquid damage and I need to pay 7500 it was completely unprofessional way to deal with the Costmer. I want my money back or repair my phone under warranty

I ordered Samsung M51 worth Rs.22, 539 on 8 july 2021. On 20 July 2021 order got cancelled by Samsung itself. I didnt request for any cancelleation or changes in order, but I dont know why they cancelled my order and initiated refund. Refund is initiated on 20 July 2021, its almost 13 Aug 2021 today and yet to receive the amount.

Everytime I call to their useless customercare I receive only one response that my refund initiated on 20 july 2021. but no details of status of the refund.

Order.ID: [protected]

Kindly look into this and necessary action against the fraudulent behaviour of Samsung India.

I ordered Samsung M51 worth Rs.22, 539 on 8 july 2021. On 20 July 2021 order got cancelled by Samsung itself. I didnt request for any cancelleation or changes in order, but I dont know why they cancelled my order and initiated refund. Refund is initiated on 20 July 2021, its almost 13 Aug 2021 today and yet to receive the amount.

Everytime I call to their useless customercare I receive only one response that my refund initiated on 20 july 2021. but no details of status of the refund.

Kindly look into this and necessary action against the fraudulent behaviour of Samsung India.

Hello sir…i recently bought a samsung 55inch in May 8..contact no([protected])pls check above no for the service request…i had called service for past 10days and they are not at all responding me and nearby service center also not responding…i had a issue of channel up and down button is not working and the 1st time executive visted my house and said there is no issue of remote and saying there is an issue between samsung and airtel dth didn’t know when it will be normal…their speech is irresponsible and again i called to customer care and said what are the things happened to me and they told cheif engineers will contact you till now there is no one called me…pls help me to resolvr the issue…i am totally got busted its been 3yrs only which i TV bought

I bought samsung galaxy m31 on 30/mar/21, charger stopped working since early july. on 12 aug 21 i found out i can get replacement within 6 months period and visited samsung service center in bangalore, initially the woman at the door refused to believe charger is not working, she tried to send me off saying you upgrade the software and charger will work. I made her connect to the plugpoint and showed it is not working and i need replacement.
The service person said unless software is upgraded they refuse to give me new charger, first they said 45 min, they took another 45 min and in the end the phone was not working, they were unable to connect it to
system, they said it will take another 2 hrs to repeat the process, Such incompetence and it sounds idiotic for replacing a charger why should they service my phone and download software without my consent.
Aslo guys tell me all data might get wiped out. Why should I loose my data for a replacement of a charger? they refuse to replace the charger
i had to come back wasting 3 hrs and my energy. Such bunch of ###.

Urgent - Concern Sr Request no [protected]

Hello Team,
Your team accepted my mobile of Singapore in Kota India for moisture charging issue.

Now I am getting call data got wiped and they don't have Singapore file as phone went to recovery mode.Why customer will purchase Samsung phones if your services are bothering customer and their data.

I need my data as well as my phone in perfect condition or team should have not accepted the phone.

Treat this on urgent basis.

Thanks
Harpreet kalra
[protected]/[protected]

I, Sharal Priya, had purchased a samsung fridge 3.5 years (31/03/2018) ago for Rs.69, 999 as seen on the bill. 4 months ago (April 2021) the fridge had cooling leakage issue and i raised a complaint with samsung. The samsung representative came home and mentioned there is nothing they can do about and it and that the fridge needs to be taken to the service center. The fridge was taken to the service center, leaving behind the trays, vegetable boxes etc. and then came lock down. I struggled for 4 months without a fridge at home. I call up almost everyday and explain the whole story to samsung customer care people coz everyday a new person picks the call and they don't understand the trouble i go through. Then they said that nothing can be done about the fridge and they will refund only around Rs.23, 000 considering depreciation of 3 years. I had waited so long, just to receive this call and i got it after multiple escalations and follow-ups. Money is hard earned. Does not drop from the tree for anyone. why would i want to buy a new fridge after spending so much just 3.5 years ago. Then i struggled to get a refund of Rs. 38, 864 after getting help from friends. I received the DD just today. But the representatives who came to deliver the DD, said they will not handover the DD until they take all the trays, accessories etc. I have complete CC cam recording of their cheap behavior. Standing in my house, they would not handover the DD which samsung owes me until they collect the remaining parts of my fridge. Ridiculous. Over this entire 4 months episode, Samsung has completely created mental trauma for me and has made me regret for trusting their brand. Never expected such cheap behavior from Samsung. i waited 4 months for this 50% depreciated DD and then they stand in my house and would not give the DD without taking the scrap. Why are they so keen in taking the scrap? It is to make money from a fridge i paid for and for which I am at loss today? I thought I will leave this as is. But today's behavior of the DD delivery is making me write this complaint. Please do not trust samsung and its products and its service. I definitely need answer to the cheap behavior of samsung and i also need to know what they would do with my trays. And the fault of the fridge is a manufacturing defect and why would i be given 50% refund only for the company's manufacturing defect???? Is this some kind of a joke on the public???

I need an answer to this.

Company Call centre / service centre and dealer are refusing to replace a defective mobile handset even after repeated visit for a single continous persisted problem of charging, just everytime forced to take delivery with some minor repair, now they came up with excuse warranty period over. it is worthwhile to be note we have just 2 day before got repaired the handset for same problem and on eve of expiry of warranty we lodged again complain for charging problem wide mail as in night service centre closes and very next mornng we submitted handset at service centre.

Please help in replacement of defective phone with extended warranty, because every visit cost money for travelling expenses and time for full day at service centre and hamper study of my daghter who currently using that phone for online study. Which can not be compensated with any amount.

We faced after buying your defective product, which is highlighted below, it seems your centre team are trained not to solve but just to dodge and buy time so that customer will surrender to you.
1. Cost of a defective products.
2. A full day wasted on every visit to your
Service centre.
3.Cost of travelling.
4. Time consumed on re-collecting lost required data on each repair.
5. Mental Harrassmanent on your un-professional approach.
6. Being student and from one year studying online, loss of study which cannot be compensated with any cost even if you prefer to pay.

denyng to replace accepted defective phone.
As everybody are coming up with, standard reply can't be replaced as the warranty period is over, so we ask where you were when we were forced to visit repeatedly in the warranty period and on the same night of warranty expirey we put mail of repeated problem persisted, did you ensure your service centre be open for 24 x 7 . If we notified you of a defect within the warranty company is responsible and answerable, you can't deny or runway with dodging tactics.

I had paid a huge amount to repair this phone and therefore, want a prompt response. As this device is well within the warranty period, but after that the phone was started over heating and re stating automatically. Then i submitted samsung care they replaced the motherboard and again after 6 month the same problem repeated and my phone was suddenly shutdown, I lost my all data photos and everything stored there.

I request you to replace this product immediately. I have been a long time customer of Samsung and therefore, would like you to maintain this trust.

Error showing

Since last 6 months no action taken by Samsung regarding newly purchased faulty tab s6 lite

First Name : NILESH

Last Name : Mahakal

Email Id : nilesh.[protected]@gmail.com

Contact Number : [protected]

Address

Product details

Request type : Tab s 6 lite S pen not working properly

Product Model Number : SM-P615NZIA

Product Serial number : R52NA0Q17FX

IMEI: [protected]

Order no. Is [protected]

Date of Purchase 9 Feb 2021

Received on 15 Feb 2021

Activated on 19 Feb 2021

First contact for support: 23 Feb 2021 through Email & call

MODE of purchase online from Samsung shop

Dear Sir

I have purchased Samsung galaxy tab S6 lite by Samsung online shop. I had ordered product on 9th Feb 2021 and received on 15th Feb 2021.activated Samsung galaxy tab s6 lite LTE on 19 Feb 2021.

When I started using tab with s pen it was not working properly means pen touch was misbehaving and pen draws while hovering so I was facing problems while writing and drawing I had gone through s pen manual and s pen settings. Disabled air commands disabled floating icons still problem is not resolved. So I think there was problem with s pen.

Then on 23 Feb 2021 I called Samsung customer service no.[protected]. Discussed problem they advised me to reset S pen through settings. But that didn’t work. Also I sent email on 23 Feb 2021 to support.[protected]@samsung.com they recommended reset S pen but that also didnt work. Then I again called Customer care on 24 Feb 2021 they advised me to visit nearest service centre. I visited 3 times to Tulsi Softronics, Address: Shop No.83, Gulshan Tower, Near BIG Cinema, Jaistambh, Amravati but the shop was closed, Then I took service centre no. from customer care but all 3 no.s were out service. After 7 days On 01 March 2021 call was connected to service centre, they said service centre is closed from 22 Feb 2021 to 8 March 2021 due to lockdown in city. Further they stated that we do not replace online product’s.

Then on same day I called customer care and discussed problem with them. And I requested them inspect product at home and complete your formalities of replacement. The product was eligible for return & replacement within 14 days of purchase. But no action was taken by Samsung.

I was in contact continuously to Samsung through Email, Customer care, Chat service but no solution provided.

On 9 March 2021 When I talked to Customer care they told me we had discussed issue with service centre & advised me to visit service centre

Then on 10th March 2021 I visited Samsung service centre Tulsi Softronics, Address: Shop No.83, Gulshan Tower, Near BIG Cinema, Jaistambh, Amravati. They inspected product & came to conclusion that there is problem with S pen. But they refused to replace product. When I asked to provide document regarding physical inspection of product they refused. At Service centre I called customer care, they discussed problem with Service centre executive but they denied replacement & refused to provide document.

I have already submitted recordings of service centre to you. On request of your senior executive Rajesh, I again visited service center again they refused to replace faulty product, after so many requests they checked product and gave Jobsheet on 20 March 2021. But no action taken by Samsung after that. JOBSHEET NO IS [protected]. Since that I am continously contacting Samsung but till date no solution provided

Since day of activation product is not working properly and Samsung is not replacing product. Your customer care executives couldn't solved problem. Service centre refused to replace product.

Now issue is not regarding replacement of products. Now issue is regarding mental harassment of costumers by Samsung. I have already lost too much time. No support from Samsung provided till date I had requested them to provide solution of problem so many times but they never take problem seriously.

Now I request you to return back product and refund my payment.

Since 23 Feb 2021 to 10 August 2021 your team just toying with me. No solution provided Iafter 180 days & after 70 calls 20 emails and 5 visit to service centre.

Hi team

I was buy samsung mobile exactly 1year 10days module m21 in this mobile hang automatically switch off and restart.

I went to samsung service center that people simply telling mother board change .

Iam not using games app and loaded apps .

But mobile is continuing hanging problem.

Pls help samsung support

Hi! Sir
Just a short brief over my concern from day 1, Also find the name and number of your team mates I have been chasing case since long.
First visit of engineer to check issue at my place, He confirmed there is a fault you have to send it at service station, No is ([protected])
Now story started from your service center @ Agra
1- Mr.Chetan ( In touch from Day One till 14th July) [protected]
In first attempt he said issue has been resolved and send back that machine to me that too without resolution, I don't know what he has done, and why double checks not been donebefore confirmation given to customer.
Very Next day again machine sent to your service station on 9th june or 11th June, He checked again and found some issue that he has confirmed over call to my wife and waited forpart, 15th days back he said that he received the part and will sort it out and send machine t me maximum by 2-3 days,
Now again I had a discussion with him he said even after replacing the part issue not been resolved, Seems there is a fault with this product and he forwarded this issue to concern teamfor approval of Replacement, For a week time again i waited for a approval basis on the assurance given for a day again n again...
He stopped picking up the calls and reverted over wats up just to wait for few more days for a resolution even after sending reminders he is not updating to me & my wife now.
All of sudden I got a call from Mr.Sharma([protected]) in last week, He said your machine is perfectly fine and there is no such issue with this product, if there is no issue with theproduct than what you guys are doing with this since 9th or 11th June when machine sent to you again ???????????????????? why there was a need to change thepart..???????????? why i have been asked that request for approval sent to replace this product..???????????????? He also stopped addressing my concern
Now again I got a call from Mr. Maharaja ([protected]) He told me the same story again that product is fine than what you guys are doing with since 9thjune..??????????????????????????????????
4 different people from same service center @ Agra saying different different story, Now question on the efficiency of your staff are they not capable or you are making fool of customer.
My question is why ..?????????????????????????????????????????????????????????
Now you are saying that am not using it properly, Number of times we discussed how are we using this product and what is my concern, You agreed and promised to look in to this, Nowall have changed theirs words
Either arrange a demo with same module at my place in presence of your engineer, My wife and mother will use it in front of you to identify the feature you have developedi n this module.
Or you refund me the amount of Machine I paid for this + expense of 2 months @ 2500 per month paid to my made for additional work.
Replacement or Refund pls confirm me...

I bought samsung top loading washing machine on July 2020. After new machine delivery, the internal plastic bucket is broken due to outerbody manufacturing fault. I made a complaint to samsung on that time, I have bad response due to corona. After that I went to my native. Now the machine outer body complaint is rectified by engineers, but they refused to replace the inner bucker. They said it is not under warranty. Now what can I do. I have submitted the service number [protected]. Engineer Number MANI, Mob: [protected].

I had purchased Samsung M42 from its website and received the mobile on 31st May 2021. Just one month after the purchase, the battery had to be charged multiple times a day. Upon calling the customer care on 22nd July, I was asked to visit Samsung Service Centre at Velachery (they provided me with their mobile number). Had been there on 24th July and they had reset and updated the software on my mobile. Just after 3-4 days, the problem started again and also the calls started getting disconnected abruptly.
Upon contacting them again (27th July), I was told that a Supervisor will be calling me. After that got a call from Chennai number asking me to visit the service centre again. I told that it’s not possible for me to visit quite often and spend half day there. I requested him to share my number to their service center so that they can come and collect it which he refused to do. He said he will give the number & I have to visit the service centre if I want to get it done.
I called customer care on 1st August and she promised me that I will be getting a call before 11am tomorrow (since today is Sunday).
Since I didn’t receive any calls as promised and also because one more issue arose in the phone, I called customer care today (11 Aug 2021). The call lasted 40 minutes 9 seconds after which the supervisor informed that I have to pay Rs 199/- for them to collect my mobile and check the fault and rectify it. I clearly mentioned that I’m not ready to spend any single paise on it. I suggested 3 options :
1. to fix all the problems for free
2. to replace the mobile with a new one
3. to refund the amount.
He categorically said that he can’t accept any of these. My request to provide the number or email id of a senior authority whom I can contact was also denied outright.
Looking forward to your favorable action at the earliest.
Regards

Kesavadas

Its been 30+ days since I bought the samsung s7+ tablet and I am eligible for the offer to get keyboard for 7k. Samsung- brand store and customer care are now denying me/ delaying the offer and its been 30+ days. They have been harassing me a lot.

Hi
I purchased my Samsung phone on 18th March, they said they would send my watch at home .. I never received the watch, the store got closed and now the customer service saying that offer is expired

After taking 1.5lac rs they refuse to give me my watch
I have all bills, plus the second wave also came so I could check with the team earlier

Pathetic service n rude staff
I said I can submit my hospital forms of having COVID too but they not ready to listen

A. It is the store fault that it didn’t send our watch or say there was a time to redeem
B even if there was a time to redeem, second wave of covid happened ..how do we follow up with serious COVID situation at home

Purchased a TV from Flipkart and was delivered to me on 29th July 2021.
Flipkart and Samsung promised within 24Hr-48Hr Demo and installation.

From that day till today i.e. 10th August 2021 I am making numerous calls and chats with Samsung Customer Care and Flipkart.
They promise to install within 1-2 days and threatened me that if I do the installation myself the warranty will be void. Its a real pain and mental torcher to see the product that you purchased sitting in front of you and cannot use it for almost 15 days.

I pre-booked this phone since there was a cashback offer on the use of HDFC credit card on the Samsung website. After 6 months of chasing, I have been told that I am not eligible for a cashback because I exchanged my old phone on their website.

Why does this stop me from getting a cashback? Any other website or a physical store would give both. How can they be treated as a clubbing of 2 schemes?

The support desk is not competent enough to handle any query and cannot provide any help.