Samsung India Complaints & Reviews

Washing machine power switch not working. Model no, wA80E5XEC/TL. SER NO, 03745PBG107520Z. Near by my servicecenter not responding since last week. Please help us ASAP.

I have placed an order for getting broken mik/chill tray on 9/4/2021. to Prime Services, Exclusive Samsung Service Center, Civil line, Chungam, Thrissur Kerala and paid Rs 1000 advance also. Receipt no 3 dated 9/421.Their given mob no is [protected]. I am yet to get the same and they are going on extending the delivery. Now a days they not even responding the phone call. My inverter model was purchased just two years back. Kindly let me know the current stock of milk/chill tray . Kindly direct them to supply the same

Dear Sir,
I have purchased a Samsung Washing machine on 21.08.2021 from Croma, Sion, Mumbai branch. It has been 7 days gone still Demo person from samsung has not yet come to our home.

kindly look into the matter and arrange to do the needful on urgent basis.

Invoice is pasted below for your reference :-

INVOICE
INFINITI RETAIL LIMITED TRADING as CROMA
Tax Invoice
Mumbai-Sion
Mum-Sion-A039
Call Us On : [protected]
GSTIN : 27AACCV1726H1ZE
Customer Region : Maharashtra-27
Customer GST : NA

Invoice No: SLA[protected] Time Stamp: [protected]:52:43

Till No: 7 Created By: Rashid Shafi Mukadam

Customer
Name: John Vallabha Nathan
B-707, PLOT NO 12, C WING, PARNAKUTI CHS MUKUNDRAO AMBEDKAR ROAD, SARDAR NAGAR 04, RAOLI CAMP NEXT TO CRIMA BRANCH OFFICE [protected] [protected] Antop Hill


Normal operations are currently disrupted due to COVID 19 restrictions.
Please expect a delay in delivery for home delivery products.

Products:

Item Code Item Description Tax Code Qty. Rate Amount

227727 SAMSUNG WM TL 6.5KG WA65T4262FS/TL SL 5S 62/52 1.0000 16990.00 16990.00

HSN/SAC :84501100, Installation required : Y, Demo required : Y
Delivery type : Home Delivery, Delivery Date and Time:[protected]:00:00

Total Amount.: 16990.00
Payment:
Type Name Number Authorized Amount
Card Payment JOHN VALLABHA NATHAN 6772 16990.00
Total Amount Paid: 16990.00


Tax Summary:
Tax Type Tax Code Tax Rate Total Amount Tax Amount
CGST 52 9.00 16990.00 1295.85
SGST 62 9.00 16990.00 1295.85
Total Tax Amount: 2

Dear Samsung Executive,
This is with reference to my complaint regarding my Samsung Refrigerator product bearing Model#RT47K6238UT/TL; Serial # 0DEG4DBH900955J. I bought this unit about 4 years back( see invoice sent to you earlier) and it started giving problems just after 2 years when the technician suggested refilling the gas and after refilling the gas, again problem persisted and the same technician again refilled the gas and the third time also it was done. all this within a span of 15 days ( we were charged twice ) and all this after numerous calls, physically going to service centre and so much persuasion.
This time again in the month of May 2021, it stopped cooling and after complaining, technician without visiting or inspecting quoted that it must be needing a gas refill( must be a astrologer)and refilled the gas after charging us an amount of Rs 3900/- .. Within a day, freezer stopped cooling. At that time, we are facing some personal issues, so made calls multiple times to the person but to no avail. Somehow we managed, again after a month, freezer stopped working, On complaint, technician again without visiting predicted the gas problem. On being told that it was refilled just about a month back, he tried filling gas without charging, and he assured us that we wont face any problem at least for years but to our dismay, freeze did not work, again he came to refill the gas . but to no avail. This took a number of days and hours being wasted on calls to service centres and Samsung customer care. He finally came and told that we are bothering the technicians, The freeze is irreparable. How can a refrigerator that is projected to have a good shelf life ( average life expectancy of product) to be 13 years, become irreparable in just 4 years o[censored]sage. He quoted capillary problem but from his attitude, we sensed something fishy, . After about hundreds of calls and arguments with customer care, heated arguments with your executives and worthless discussions with your executives, refund was proposed.
I have discussed with you that I am expecting at least 66% refund and the money I spent on repair charges in cash . As it has caused a lot of mental stress and harassment to me, I believe Samsung should pay me the amount to maintain the trust of customers for its goodwill. We have been a loyal customer of Sam, sung but we are feeling duped and cheated with this irresponsible service, attitude and shady practices. The refund you are offering me is much less than the cost of selling the same refurbished product under your brand name only. Considering the mental stress, food spoilage and loss of medicines and inconvenience, the refund you are offering is miniscule. WHEN YOU ARE TALKING OF DEPRECIATION, YOU SHOULD ALSO CONSIDER INTEREST THEN.
Today I received a message that you are cancelling my service request. How can you do so without my consent? I have observed 100s of complaints on the internet about Samsung refrigerators . If my request is not resolved, I would be looking for a strict action by filing cases in consumer forums, and taking it to social media unitedly with other people who are suffering from your faulty units and careless attitude and poor service.
Let me know the present status.
Regards
Dr. Neelima

AC Model: AR18KC3HDTPXNA Samsung Air conditioner

13.04.21 Complain no.[protected] ..Gas charging and valve change done. Charges Paid : 3620.00

21.06.21 Complain No [protected]..Technician Informed Condenser Leakage. Condenser replacement took more than 20 days and charged again for Gas refill Rs.2250/- + visit charges

20.08.21 Fukran technician attended complain no [protected] and inform indoor unit Coil leakage. Again gas refilling to be paid. Charges estimate 8300 + Gas refilling 2250 + visit charge

27.08.21 Sunil from Samsung Thane branch Call and expressed his inability to attend customer grievance. Was not ready to share his superior number also.

I strongly believe that the indoor unit coil was also leakage on 13.04.21 when first complain was attended. but due to negligence / non checking of indoor unit by technicians i had to pay gas refilling for 2 times. Still the cooling issue stands unresolved and again asked for gas refill charges along with indoor unit cooling coil replacement.

i expressed my concern with sunil of samsung for waiving off my 2 times gas refilling cost but he turned down my request .

If such type of looting customer service Samsung is giving to customer then i strongly believe that people should boycott such products from market.

Sanjay Agarwal
Navi Mumbai

Team Samsung

Thank you for your all kind support, we are highly obliged by good services rendered by your dealer and your teammates.

We understood you are reluctant to exceed our request and now have come up with a new theory of payable repairing charges. The same has been rejected by us.

As you are deliberating delaying the matter and not ready to accept the mistake of your dealer and service team in last one year, we have left no option to proceed with available legal remedies.

H P SARAF

Hello Sir/Madam,

My phone (Galaxy S21 Ultra) has been with the Samsung service center (Opera house, Bangalore) personnel since 1st of August. I had given it for the repair of my display and I was told that it would be fixed within 15 days.

You must understand that I have a lot of other commitments (account transactions, contact information, pending approvals, etc) on hold due to this pending repair. It has been 25 days already and I am deeply frustrated due to the standards of your service.

I would want to bring it to your concern that I was given no spare phone despite my request and also the tracking link shows a wrong status that the repair is in progress. I wonder what rubbish is going on here?

Altogether, I am deeply dissatisfied with the service offered along with losing the trust on the Samsung service. I will be filing a case in the consumer court so that this doesn't happen to any customer in the future. I have herewith attached the e-jobsheet for your reference. Will you consider my request seriously and deliver my phone at the earliest?

Thank you.

My contact details: [protected]

I have returned one product and the contact number given was wrong.i need to change my contact number.or I need to reach the pick up gud. what should I do

No cooling

No cool in fridge below

Not respond

Hi Team, hope my issue will get addressed here. I have been following up with Samsung service centre since past 8 days without knowing the exact issue till date.

I wouod like to lodge a complaint towards my bill reference number [protected].

I have handed over my samsung galaxy tab A for repair to your Samsung service centre (Service Centre: [protected] - VIGILANT SERVICES) SV Road- Malad, Mumbai dated 18th Aug 2021. There is some flickering issue noticed.

I have been told by your service supervisor that this seems to be a display issue. God knows what is the background to that or they have just simply assumed. I still gone ahead basis their inputs thinking this is an authorised service centre and should be fine. I have also paid them an advance of 1500 to start the work.

On Saturday 21st Aug I have been asked to collect my Tab A after they have changed the complete display, shockingly the same issue persist at the time when i was taking handover. To my surprise, I only highlighted the issue to your staff. This is really sad to know that samsung has hired some unskilled technicians who doesn't investigate the problem and just changed the complete part.

Post my highlighting the issue they come into action and told me that we will recheck this again. On saturday they called me and told that this is a motherboard issue and some part needs to be ordered. I have no choice then to accept this since i have already wasted several days for this. I have been told that tab will be ready by monday 23rd Aug 2021. I again called on monday and i haave been told that part is not yet received, expected to get resolved in tuesday. On Tuesday- same response. On wednesday 25th Aug, I called to the service center and someone asked me what is the issue. Now iIdont know what to answer to that since i have been struggling since past few days. They again called me and said some other issue come up and now there are some parts to be ordered, not related to motherboard. Till date I have no visibility as to what had happened to my Tab, what is the issue, when will the same get fixed and when will I get the handover of the same.

I am requesting Samsung central team to investigate on below points. I need justifiable answers to these and hopefully soon.

1. Why is the display being changed when it was working fine without investigating the root cause. I better opt for road side repair shop who can do the similar stuff in significantly low cost. Serious question on samsung credibility on this.

2.Why after few days issue is changed to motherboard issue and again after few days to something else. Dont we have slilled technicians in Samsung?

3. I have been running around and travelling to service centre multiple times. Who will bear the cost of time and money invested here? My work i getting impacted due to this latharguc approach of samsung.

3. When will i get my Tab A back. I will not be making any payment towards my display since the same was changed for no real reason.

4. Why the bill us shown as setteled when the same is still not closed and Tab is still lying with the center. This is clear breach of service process and incorrect reporting.

5. I need to get assurance from samsug that this tab will function well for next few months since they have done something to my tab without knowing the root cause.

Expect a quick resolution on my queries.

Please dont give me generic answeres to my issue that you are looking into the matter since all these are false assurances which i have been getting since past few days with no closure of issues.

I hope I am not required to go to next level after this escalation

Regards
Ajay Jain
[protected]

Phone has heating issue. Whenever I do video call, phone gets heated and a message comes on the screen that close ur app otherwise phone will automatically close after 20 sec. After that I do not able to use any app till the phone cools down. If I use any app same messages are started to come. Very irritating and frustrating experience for me.
Plz replace the phone because it is not completed a single month after purchasing the phone.

Respected sir, On 20th August 2021 a man, name Abhay from Samsung company Jalandhar came to fix my machine who took ₹4500 from me. He only exchanged two parts in my washing machine. The rest, which he has written in the bill, has not happened, for that third part he has taken money from me by adding extra.he only exchanged two part i.e, Dc69 06311F valve and
PCB DC69 01673L
He added extra Dc97 19182 A pulsator on bill which he sended me on watsapp only have no signature of him and mine too.
When I asked about the hardcopy of bill, he said that he had forgotten the book of the bill. He will come later and give it to me.I called him three to four times but there was no response from him.I also called customer care two or three times, they assured that your work will be done but it is not done yet.i want the hardcopy of bill only with signature.What's wrong with this and I am not getting any response?
When we start trusting in a company, then such negligence destroys our trust.This brings disrepute to the company and we do not trust any more. This amount is too much for me.You are requested to take this complaint of mine and help me to give my bill.🙏
Which is of only two parts...pcb and valve.third one is not exchange i.e pulsator.please help.

My 340 samsung voltas beko not cooling properly in last 2 days.customer care assigned junior engineer, but junior engineer is untrained and he only gas charged in fridge.

After that I have again call on 23. 8.21, customer care and request them please Assigned senior engineer and resolve my problem. But till date and time nobody assigned for my complaint. I m facing same problem.

My Samsung galaxy m30s is frequently freezing and auto restarting since I updated it in June.
As I went to to the service centre, I was informed that almost all Samsung m30s users are experiencing this issue due to the motherboard failure following the FOTA update.
When I reached out to customer care, Samsung said that they're aware of the issue and it will be rectified by next update.
but nothing worked out.Samsung has not taken any positive step to address the issue.
The replacement of the motherboard is the only solution that the service centre is offering and it will cost 75% of price of the phone.
it is not at all affordable by the customers.
Here the issue is not caused from the customer side, so the company should take up the matter and return or replace th phone free of cost to resolve the issue

I raise complain of AC on 17 august 2021 and samsung engineer found condenser gas leakage problem. They demand labour cost and gas charge even my AC under warrant period. They not comply AC WARRANTY ( FREE OF COST SERVICE UNDER WARRANTY PERIOD). They are unaccountable to deliver warrant compliance service. i want my warranty of condenser should be repaired under warrant period ( cost free) in one day because you take more than nine days even i file complain to head office team. Your authorisation service centre is fraud with customer to demand unnecessary money. I am not trust your service centre because they do fraud with customer. so please repaired under warranty service.
YOU CAN CALL ME ON [protected].
I also share my bill with attachement.

Customer name - DEEPAK KUMAR
Address - L-901 ratnagiri apartment kaushmbhi gaziabad pin code 201010
MOBILE NO. [protected]/[protected]
SAMSUNG DUAL INVERTER AC

We are still waiting for required solution / confirmation on a accepted defective piece, which is been denied to replace / refund with wrong excuse of warranty expiry. Its more than 20 days of Handset lying with SAMSUNG service centre.

My bill no GSI/3PAR/189 At Poorvika dt 04/04/2021
my mobile phone miss and i have required bill for FIR and Tracking of my mobile.
plz neccery action .

Washinhmg maschin services not good...