Samsung India Complaints & Reviews

I bought samsung m30s smartphone, within a year I face problem of hanging

Problem- Galaxy M31S phone in boot loop after android upgrade.. only samsung logo when phone switch on.. phone is in warranty only one month old.

Case escalted to Samsung Senior management Team but no help.. only harassment.. Boycott Samsung..

Hi Team,

I had visited Samsung service center on 16th July (Token:- W0010) because of my Samsung Phone (F41) screen issue that is black spot which is increasing day by day initially it is 30% and now 85%. As per Samsung executive (Gurgaon, Sector 23) and engineer this is not covered in warranty. I asked her why this is not covered in warranty then she told me that this issue is due to hard press on screen and it will considered as physical liquid damage however there is no dent on phone. Also she told me that there is liquid at present at charging point (Light green liquid).

I replied her that my Samsung phone is neither dropped anywhere nor gone in water. Also updated her that recently in April phone's screen is changed at same Samsung service center due to physical damage by me and cost was bearded by me only rest all parts are not impacted. It might be possible that phone is not packed properly so this issue occurs or may be screen quality issue.

They are not agreed for my point so i called Samsung customer care on toll free no[protected] and explained all things he suggested me to raise Q&A from service center Gurgaon Sector 23 and same has been updated to Samsung executive and technician. As per TAT this should be closed in 24 to 48 Hrs. but no one called me for update till date. So, I called multiple times on Samsung customer care toll free no. he again told me that you will receive update within 24 Hrs. but till the time no luck. So i am writing mail today.

I have really faced bad experience with suggested issue and feel cheated. Intestinally they don't want to cover Samsung screen issue in warranty so, they are wasting my time rather that investigation.

Requesting you to please treat this case on priority and resolve ASAP

Called record with Toll Free number
16th July 21 - Three times to explain all thing and handed over to technician
17th July 21 - One time for update but no luck
19th July 21 - Two Times for update but no luck
20th July 21 - Two times for update but no luck
23rd July 21 - Two times for update but no luck

Regards
Ritesh Raj

I was delivered on Thursday 22/7/2021
Technicians were calling and assuring us to reach within few hours but nobody came for since two days.

The multifunction printer is giving black photocopy probably due to hinge broken of top cover. I was directed by Customer care to HP service centre in Gurgaon for repair to a broken hinge of top lid. The service centre has advised that part is not available and cannot be repaired.

Could you please guide as to how to get repaired the printer. The company should take care of this and I understand that this must be a common part.

Automatically purple spot on display even no where mobile is drop down and no other damage...In night mobile is fine but when saw the morning purple spot on mobile display automatically.even customer care behavior is also very rude.

I purchased samsung watch3 on samsung shop website. I received 3 days back(21st july). When I opened the product its 0% battery, so after I did charge and booted the watch.. I can see only 1/4th of the screen is visible and the rest of the screen is blur.
I raised a complaint to customer care:
Order number:[protected]
Complaint tkt number : 2132996

I got a reply asking me to get DOA from service center.
I went to the service center and asked them for DOA, for which they are refusing to give.

I don't know what to do now, I purchased ₹30, 000 product and I got a defective one and now for which they are not even heading to replace it.

What should I do now?

Hi,

I purchased a Samsung Galaxy M30s phone about 1.5 years back, on 9th Feb 2020 (I've attached the amazon invoice). After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center (Samsung Service Centre Sector 47 Gurgaon) and they told me that the motherboard needs to be replaced. There were over, at least, 10 people with the exact...

I've ordered a Samsung's refrigerator accessories through samsung service center jammu. I've ordered it twice and both time they automatically closed the service request. I've got messages from samsung of product delivered but it is not.

When I purchased new phone there is problem in new device in microphone

Windfree AC purchased on 15th July from Samsung shop. Samsung customer care confirm on all windfree models installation is free. Got AC delivered on 18th July. Logged AC installation request in samsung customer care on 19th July. Assured it's a free installation. Service center called on 20th July and said installation is not free and denied installation. Logged multiple complaints in samsung customer care and everytime assured fre installation...

Dear sir,

I have purchased a TV from Dubai recently before 6 months and it has stopped working, it is in India now, the screen blackouts but I when I put a light on the screen it shows the channel name a little bit and voice is completely fine.

Please send a proper technician, as for the first time your technician said it's not a big problem but after a week new person says the Panel is not working, I don't know if he has checked properly.

So please send some one tomorrow to resolve this issue.

Thanks & Best Regards
Murtaza [protected]

Dear Sir,
I have placed an order for samsung galaxy F41 on samsung shop website. The money is debited from my account but when I login to samsung shop website, my order is not visible. I haven't received an order id as well.

Account details through which I placed the order:

I have the transaction id. I made the payment using UPI Id via PhonePe.

Please help me out with this. I request to either confirm my order or else return the money back to my account .

Hello,

We had registered a complaint twice about our issue of the Smart TV as we have recently bought it but it has stopped working.

The Model no is UA43TU8000U

The technical department came twice, the first time he checked and said he will come back to repair it and the second time he says he doesn't have the panel. How are we supposed to have the panel, as we have purchased the TV from Dubai and took it to India.

Please resolve this issue as soon as possible or replace the TV with a new one.

Thanks
Regards
[protected]
Murtaza

So, actually I misplaced my bill so i just want u too help me giving a duplicate bill so that I can gather some details from it!

Dear Sir,
I have placed an order for samsung galaxy F41 on samsung shop website. The money is debited from my account but when I login to samsung shop website, my order is not visible. I haven't received an order id as well.

Account details through which I placed the order:
Name - Sahil Vichare
Email id - sahil.sandeep.[protected]@gmail.com
Phone Number - [protected]

I have the transaction id. I made the payment using UPI Id via PhonePe.
Transaction id - T2107221229583401536633
I have attached a screenshot of the same.

Please help me out with this. I request to either confirm my order or else return the money back to my account .

Regards,
Sahil S. Vichare

Since last 2 month continuous follow up done but samsung has send service engineer to repair washing machine

We have booked Samsung mobile in Samsung shop on july 6 th and we should get it on july 12 but up to now not got for us
If we talk with Samsung customer care they are not responding at all

My mobile's voice service has been blocked h last four days
My mobile finance all intolment is already paid and NOC letter also jenrate
Pllz solve the problem

Dear Company I purchased a samsung Galaxy M01 Core phone with emei number [protected]/01 and [protected]/01 In the starting time my phone has internet connecting issues that's y I contact with customer care and they upgrade my phone software. But after that some times my phone connect with internet maximum time it cannot perform with my expectations...I recomplaint to samsung customer care they changed my mother board too. But after changing my mother board they didn't take any of my feedback how phone works or any problem. Also I have a new trouble my phone is oftenly auto switch off their self and auto on. I have no manual command on it during switch off situation...Phone is go still hang. I need to chat with samsung executive for changing my phone I also tried to customer service center but they refused. Without working condition why the customer will survive with this phone.