Samsung India Complaints & Reviews

Hi I purchased an Samsung z fold2 some months ago, now I had an issues with the main display and I I approached service Center in Chennai which is available for premium phone, but the response from them was zero concern about this although my phone is on warranty they demanding cash for it and behaving very rude saying this only can be done. U go complain any where you want.

Am forwarding below correspondences with very broken heart for your kind attention and urge rectifying the problems with expert technician from your service unit once for all. The repair done by Mr. Surajit Mondal(M.No:[protected]) again ends in vain from last Monday, 17/08/21 and the moment AC is switched on the MCB switched off. This episode is running since 20th July 2021 and today is 19th August 2021. I donot understand what is going on though you collect full charges with [protected]@18% on 20 days back(Bill is attached in .pdf). I am a senior citizen over 72 years. I am getting harassed in every sphere of life when I try to contact your third party contractor M/S Cool Point. They are avoiding making calls neither attending in time or finding & rectifying the problem once for all. I fill sad and guilty to call almost every day to your third party for their behavior as if they are doing a great Favour to me for which I paid Rs.3088. Unfortunately, you can see that I had rated higher score to your Technician Subhajit Sapui for his work at first though he never even talk politely with me.

However, leave apart everything and let me know straight whether you put your attention immediately and set the instrument in right line for using once for all. It is very difficult for me to spent months for mere making trials and experiments, keeping gun on my shoulder digesting full cost of repair 20 days back. I would like to have your reply immediately and if required, involve your higher management for immediate solution.

Thanking you

Arup Tripathi ---
[protected][protected][protected][protected][protected]
From: Arup Tripathi
Sent: Thursday, August 12, 2021 1:15 PM
To: Support India
Subject: Split AC-1.5-18 EFB


REF NO:[protected]-20/07/2021 & [protected]-24/07/2021
SERVICE REQUEST NO:[protected]-26/07/2021

ultimately after hard conversation with your Service Agent M/s Cool Point, Baguiati, Kolkata the unit was repaired
on 29th July 2021 without Gas Charges. Every time I have been told that "we have to give Requisition and afer Supply we shall fill Gas ( same thing was happened for spares also) . In this way 4 days was passed and I have also paid FULL AMOUNT ON LINE before Bill raised. After raising Digital Bill two days letter the Service Floor Manager
Mr. Gouranga(M.No.[protected]) rated by himself on telephone 📞 asking me and put 7 point to the Service Technician Mr. Subhajit Sapui and closed the chapter who has never checked the technical aspect of the AC whether colling or smooth running. My wife asked him to service the AC and he refused having excused that it's clean though you have charged me Service charges in full + GST. From 29/07/21 to 05/08/21 there was heavy rain and flood in Bengal and I also didn't require AC for so cool atmosphere.

On 6th night when I switch on the AC I found there was no cooling effect. on 7th Morning I phoned up Mr. Gouranga (Even what's app) and asked for his interfere. He didn't attend on 7th. He attended on 8th Aug'21. and detected the mal functioning of the compressor capacitor which was replaced, charged and paid by me. I even do not know whether the Gas charged or not (since capacitor not functioning) though I paid for full gas charged.
I asked Mr. Gouranga that whether it requires for report to customer care. He told me not required (I have preserved all What's app correspondence).

Till date(12/08/21) the AC is not repaired. from date of complaint 23 have passed. I had paid my full dues Rs.3088 even 14 days back. Seems no value of accommodation and money. Look I do not know your system of acquiring Spares, deploying your Service Technicians, Detecting the problems etc. I understand the work completion in time and payment in time. Whether the spares are available in stores or it's need give requisition that's your baby.

I require your interfere for this issue and expect the repair must done by tomorrow 12-30 pm. after repair I require full report in writing of Gas Filling, AC running etc and then I shall think for closing the chapter.

Please let me know immediately what action you have taken in mail since my money has got value.

ARUP TRIPATHI
Registered Mob.No: [protected]

I submitted my Samsung f41 handset on 02/08/2021but received it till now .I am very suffered with Samsung service center's service.i want my phone back as soon as possible.otherwise I will file complaint in consumer forum
Name -ayush srivastava
Handset-f41
Bill number-[protected]
Submit date -02/08/2021
Place-samsung service center lakhimpur kheri

Not battery backup

I have purchased Samsung 6.5 kg Fully-Automatic Top Loading Washing Machine (WA65A4002VS/TL, Imperial Silver, Diamond Drum) on 24 Jun 2021. After 1 week installation was done by a service engineer. After 40 day use, the washing machine is not working. I have spoken with Samsung customer care and they registered a service ticket [protected]. Service engineer came on 06 Aug 2021 and said that there was fault/failure of PCB that should be replaced.

Next day I got a call from G Techno Services - Samsung Service Center Hyderabad, Telangana, I got a call from Swathi and communicated that They have placed an order for a new PCB and the issue should be fixed by 11 Aug 2021. When I made a follow-up call on 11 Aug 2021 they told me that there is a delay in shipping items and should be fixed on 15 Aug 2021. When I made the call on 16 Aug 2021 their communicated issue will be fixed on 18 Aug 2021. When I called today i.e 17 Aug 2021 they didn't have an update when PCB will arrive. In my life I have never had such careless and irresponsible persons. If there is any delay that should be intimated to the end user by Service center instead the end user has to make multiple calls to service center. Even if we called, they didn't attend calls.

I feel roadside mechanics/technicians are better than technicians who work for Samsung, Those are the standards maintained by Samsung. You guys should be ashamed. No one is in a position to provide accurate and right information including Samsung customer care people.


Below are contact details. I spoke multiple times with G Techno Services - Samsung Service Center Hyderabad, Telangana persons, Every time they have false and incorrect information.

Swathi (+91-[protected]) Customer Care Executive:
Umesh Kumar (+91-[protected]) Claimed as Service Center Owner(G Techno Services - Samsung Service Center Hyderabad)
Raghu Vamshi (+91-[protected]) Claimed as ASM.

I want my washing machine to be replaced with a new Product, It's been almost 15 day I could see 0% progress in fixing issues. Samsung claims to be one of the biggest markets in the world, but I could see inefficient/untrained service engineers.

Recently i have purchase a samsung m12 mobile, mobile does not working properly like network access does not work even network coverage is good,

I am facing lots of problem in mobile after 1 month of purchase so i am update mobile lots of time in service centre and service centre software my phone but not given paper.i am travelling one place to other place so i am disturbing of this phone.complain no-[protected]

1) Hang - shut down & automatic restart always after every 5
to 10 minutes during operation while inserted Simcard & SD
card.
2) Restart problem. (not restart)
3) Heating & Small Noise Problem sometimes.

product purchase date-04-07.[protected]/-
problem occured on date-12.08.2021

shown to samsung service centre-told me to Replace Mother board.
Why should i pay extra cost for such faulty product that cost me about 8000/- rupees.

I have purchased Samsung mobile one month back. Now it is not working properly. The mobile hangs a lot. My software has been updated as your customer service representative urged me to, but the problem persists. Now I am very much fed up with this.
Kindly look into the matter.

Dear sir/madam,
I had purchased samsung washing machine model number wm80j42g0bx
8 kg from electronic paradise Rohini on 14.08.2021. on the same day, demo employee came but machine was not switching on. on the next day, product was replaced with new product with the same model. on Monday 16.08.21, demo employee once again came in afternoon and demo completed and machine is also on but not working. in the same day evening, engineer came from samsung but due to machine is not working properly.
due to above, I am suffering a lot and wasted my valuable time as well as valuable money.
kindly get the money refunded with interest and do strict action against the erring company.

with regards

I purchased Samsung F41 device through Flipkart on 20th October, 2020 which is under 1 year guarantee period till date. My device screen without any physical damage gone blank so therefore I went to samsung customer service, bhajanpura (yamuna vihar), delhi-110053 and request the incharge person for resolve the issue then they firstly told that I would repair it but after that they told we'll not change the screen or solve the concern issue because it's not physical defective device.

Now, I want to request you to look this matter very sincerely because my device in 1 year guarantee period and my daughter's study getting effected due to this concern.

Thanks
[protected]

Hey, my phone is under warranty and screen is cracked. My screen quality is not good. Then I have raised a complaint to Samsung team .they denied for screen replacement. So kindly please help me. And take a strict action against samsung . My mail id is [protected]@gmail.com.

I bought a Samsung led tv ( model UA43M5100DRLXL) on 2nd Jan, 2020. I was told at that time that the warranty is for 2 years. From July 1st week, the TV was not working and after consulting with a Samsung engineer, I came to know that the display panel needed to be replaced. They are saying the product is out of warranty and I need to pay for it( approx. 18k).

I was told about the 2 years warranty at the time of purchase. And now I am not getting a 2 years warranty for display also.

I am not ready to pay to repair it. This type of damage is not acceptable from this well known brand after 1 year.

I called customer care multiple times and sent mail also. The only response which I got is to wait for sometime. More than one month later, still no one from Samsung has resolved my concern. I want the repair to be done as soon as possible and I can't pay for it.

This issue had already escalated to Samsung https://www.consumercomplaints.in/samsung-india-b100069 customer care and executive team and nothing happened finally.

Each and every day, I was told that my supervisor will call me and resolve my issue. But only thing they did, they have created multiple tickets.
The bill receipt and some reply mail from Samsung is attached.

This is not at all acceptable from this brand, I think I made a mistake in buying a TV from Samsung, which is not working after 1 year of Purchase.

- Sucheta
[protected]@gmail.com

Hi Samsung,

A year back, I bought a Samsung S20 plus phone (SM-G985FZADINU) which was meant to be a water resistant phone (with similar features like iphone 11).

So, I also tried underwater pictures but then suddenly it stopped working (it was not even 2 meters belong the water. But then iphone was working fine.

I need a justification for this - we purchase phone spending so much money - is to get cheated? I need your help on this Samsung India.

You can contact me on - +[protected].

I have always bought Samsung products - if you fail here to help me, I will stop buying Samsung products and shift to iphone.

My mobile model no SM-J810GZBFINS
Given for service Speaker and EAR jacket not working in your service centre Madurai, Tamilnadu.Bill no :[protected]
Date[protected] after waiting 10 days your service center staff reply me the spare not available i need buy another new phone

I have purchased s21 plus on 5th August 2021, at the time of purchase retailers said that you can avail buds pro at samsung shop @ 990, but till date I haven't received said offer

Samsung A50s, m30s, m31, m21, A50 users are facing auto restart issue after updates and when they visit service center, they ask for motherboard replacement and charge 7 to 8k rupees
There is no official statement from Samsung
I am facing same issue and sure that they will ask 8k rupees for motherboard replacement

This happen suddenly one morning and went off in 4 days within the warranty period. Samsung won't take any responsibility and the customer has to suffer. They can't even explain what happens with the phone but it is your fault. Frustrated with this company.

Hi,
With reference to that we have a restaurant in MDC Panchkula and i have facing lot of problem from starting we are regular touch with official of samsung service Centre after the service cooling not effective than they visit and told me pump is not working and we replace approx. 4000/- till date not resolve from last 7 days your part is on the way something like that my restaurant guest suffering and my business loss almost 10000/- per day due to this problem
with regards,
I.P.Singh

I purchased samsung s21+ on 31st July from samsung store in select city walk mall Saket. The store representative told me that I will be eligible for offer of buds pro @990 and even activated my phone after purchase himself and then told me to wait for 72 hours for offer. It's been 13 days and I have not received offer on samsung site yet. I mailed them multiple times and called customer desk as well but no resolution. Their offer is valid in August as well but they are denying me the offer.