Samsung India Complaints & Reviews

UMME HANI AHMED

Bengaluru, Karnataka

I, have bought a samsung mobile (Galaxy M12) pricing at 10, 999 on 21march 2021. It’s been hardly 6 months and my mobile has stopped working all of a sudden on 20 september 2021, when my husband went to the RT nagar samsung service centre and explained the problem, the executive examined the phone and asked question like, was the phone exposed to water or was dropped from a height which might be the cause of the problem. he said no, as that was true.
my husband explained them that the phone stoped working all of a sudden and it was not because of any impact to the phone either by water or by dropping it. The executive then said, must be a software problem, should take a couple of hours to fix it and assured me a call back. Hours passed, they called and said it’s not software problem, but the motherboard and display of phone is crashed and it cannot be claimed under warranty as there was a external small damage to the phones outer frame (This damage was caused almost 3 months ago where i accidently dropped phone the damage took place. It was a minor damage though to the external body and my phone just worked fine even after that) the store supervisor says that warranty cannot be claimed because of this damage. My point is, how would an external damage to the phone that happened 3 months ago can lead mother board crashing and display still working fine, when i informed them display is working fine then service center excecutive said that by mistake they said display is faulty and only motherboard is faulty The amount they offered me for repair was rupees 6, 700 to get a new mother board fixed, why would i spend 6700 for a 11k phone when it is eligible for warranty

i gave a call to samsung customer care with the service id [protected]on 21/09/2021 and the agent there replies he will arrange call back next morning which was not arranged when i called on 22/09/2021 around 12pm the call was transfered to escalation dept to the agent deepa based in chennai samsung call center i explained whole issue to her, the scratch on the phone was 3 months ago if motherboard had to get crashed it would happen right then not after 3 months when not even it fell single time she clearly denied saying it cant be claimed under warranty as there was external damage to the phone(This damage was caused almost 3 months ago where i accidently dropped my phone to ground, since there was no back cover safeguarding the phone, the damage took place. It was a minor damage though to the external body and my phone just worked fine even after that) the store supervisor says that warranty cannot be claimed because of this damage. My point is why suddenly display went off if its due to damage it should 3 months ago not now.
Further, i expressed my dissatisfaction by telling her i will launch a complaint under consumer forum, grievince cell or redressel cell.
she dint even acknowledge the problem only she did was being offensive on call when i was trying to explain the issue.
i'm using samsung brand since 2011 and use to recommend to other's as well but this is the 1st time im complaining. The service experience is very bad. i will never choose this brand again.

Regards,
UMME HANI AHMED

Hi

My mobile still under warranty which closed on 16.10.2021.
I have a issue with Battery point and which is not working. When I submit the phone to samsung store, they are saying they need to change motherboard and costs 11000/-. Why should I pay if the mobile still in Warranty. Kindly help

We purchased a samsung side by side Refrigerator from a Authorised samsung dealer in hyderabad in 2019 july and suddenly in february 2021 it stopped working then we complained it to the Authorised service centre a technician came and told that the compressor is at fault and has to be changed by the company ( which is under 10 years of warranty) and it will be changed within 3 days of working now since its been 7 months and we have given atleast 50 repair requests and we are not getting any follow ups regarding the complaint and we are been harrased by the service centre saying that it will take more time and at the toll free number they are helpless and giving no response saying that it will be done by the service centre this is such a breach of trust by a company like SAMSUNG we are putting this up here as a hope that we would get it resolved ASAP plz help as we are already suffering so much without a refrigerator since last 7 months.

Have update my Samsung M31 phone software last week which I received from Samsung and post that I am facing an issue that my phone it freezes and Reboot own it own and I am facing this issue from last 3-4 days. Its a purely Samsung mistake to provide such a FAULTY SOFTWARE UPDATE with a bug. Please help me to resolve this issue asap.

I bought a samsung galaxy watch active from Netherlands. And the watch is dead in 7 months. The samsung Indian said international warranty doesn't work in Indian. But why even we pay money in other containers, they don't give us for free. It was my dream to get one samsung galaxy watch. But now everything gone. Samsung Please bring international warranty claim.

It is evident on record and lot of complaints are already raised on various net forums about Samsung M30s mobile manufacturing defect concerning faulty motherboard.

The Company is also aware of it and just diverting the issue to their service centre without solving it. In such cases Company should replace the part free of cost without misleading consumers.

Surprisingly, the mobile problem starts after completion of one year warranty !!!

If Samsung is under estimating Indian consumers demands, then I think time has come to think about using Samsung products in coming years.

I am using Samsung S20 and I am facing a display error on my Samsung S20 after 1 year o[censored]sage. suddenly the screen went greenish & flickering. When I went to the service center located in my hometown (Gaya, Bihar), the technician couldn't give me any proper reason behind this problem, he just said the display has to be replaced which will cost me INR 16000/-. As per him, the display issue occurred due to normal usage there is no specific reason behind so. Also, he said may after that you need to replace the motherboard too. I'm still confused about what to do now???

I am a Samsung phone lover and using the Samsung phone for more than 10 years. The same kind of issue I am still facing with the Samsung S8 since 2017 which I bought at the time of pre-booking in March 2017 and within a years service center changed the display of that phone 3-4 times but that problem didn't resolve and the phone is still the same condition with the multicolor display (half pink screen).

Last year I bought S20 in pre-booking too in March 2020 and facing the same display issue since two weeks.

I came to know that this is happening due to the Android 11 update and that is correct.

I am very disappoint with Samsung.

Below is the link to several videos on youtube and you can see the comments of customers across the world who are facing the same issue.

https://www.youtube.com/watch?v=8wM4_ufJS1w

https://www.youtube.com/watch?v=SdAlJF_-w4Q

https://www.youtube.com/watch?v=Cgc547kfWSI

I would request you to please resolve this issue as I can't pay 16K this time.

Thanks

Ranjan

[protected], [protected]

Phone details:

Samsung S20

EAN #:[protected]

IMEI : [protected]

We purchased a samsung side by side Refrigerator from a Authorised samsung dealer in kanpur Uttar pradesh two years back and suddenly now it stopped working then we complained it to the Authorised service centre a technician came and told that the compressor is at fault and has to be changed by the company ( which is under 10 years of warranty) and it will be changed within 3 days of working now since its been 20 days amd we are not getting any follow ups regarding the complaint and we are been harrased by the service centre saying that it will take more time and at the toll free number they are helpless and giving no response saying that it will be done by the service centre this is such a breach of trust by a company like SAMSUNG we are putting this up here as a hope that we would get it resolved ASAP plz help as we are already suffering so much without a refrigerator since last 20 to 25 days . Thanks in advance samsung india

Hi,

Even after my request to look into this on priority no one has responded back yet. Selling a faulty product in itself is a bad experience and on top of that not showing any urgency to replace it is even worse. Especially when it is a premium product like the Fold 3. There should have been some kind of recognition for customers spending their hard-earned money into the costliest phone on the planet.

Please imagine how much money I am losing because of the delay in getting the replacement on time.
Purchase price - 1, 50, 000 INR
Upgrade cycle is 12 months. I change phones every year. So, the monthly cost comes to 12, 500 and for 10 days it's 4166/-
So, every day I am losing 416 rupees worth of experience daily because of the delay in shipping the replacement product.

My humble request to move quickly on this and make amends for the loss I am facing. This is never a good experience for the customer and such things need to be addressed properly. It's a shame that the best tech company does not care about its customers and shows no focus or commitment towards them. I am also writing a mail to the CEO in the meantime and request you'll to look into this urgently.

My samsung mobile M31S was updated and from that time it was auto restarting and stucking continuously while doing some thing for long time so please provide or do faver to me as early as possible otherwise i will take serious action that u cannot bare. And I am not scolding u all but just saying my complaint that's it please do faver to me. I will trust the company but sometimes u will get problems I can understand but u should also help wright so please help me. I[censored] want any info I will provide u can use and help. Even tho it's ur mistake or by mistake I am requesting u and not speaking harshly so please help me to solve this problem.

This is a reference to the fault on board for my 50 inch Samsung TV within 13 months of purchase - Model: UA50TUE60AKXXL.

The fault was identified by your technician on 25th AUG 2021 and the status I keep hearing from your head office till now is, it will be replaced shortly with the ETA being revised with every call.

After escalation, I have received calls from Samsung head office on 10-sep-2021; 13-sep-2021; 17-sep-2021 and today 21-Sep-2021 - just to mention the status is in progress and there is difficulty in getting the panel. Firstly, it was a new spare expected from the factory and again on an excuse that the received component was also faulty. And now there is still a problem in getting the component.

If it is true, is it not pathetic for a company of Samsung standard? This TV is a new model and I wonder whether it is worth thinking of and also recommend others in buying Samsung products when required spares for new models are not made available in a metro city like Chennai.

Though being a international brand and with huge cost, the product got failed in a year. The Panel and the Mother board are the main components and you are suggesting to replace the Heart of the the TV. Also what gurantee you are going to provide for the new panel? I would like your company to replace the TV itself asap since I lost complete trust in my waiting time and also quite shocked to hear a major component turning faulty in just a years time.

Please note that I have been waiting for a month patiently and hope you will take immediate steps to set right the problem as we lost our patience and also thinking to take up this issue with consumer court/ appropriate forums and publishing this worst scenario on social platforms.

Hope this complaint atleast will receive your immediate and prompt attention unlike my other emails.

From
M.veera suresh
Cell no.[protected]
Horeb chruch road
H.no 19/137
Gooty R.S
Pincode:515402
Anatapur district (A.P)

To

CEO samsung

R/sir

Sub: complaint on Samsung Mobile

What you have decided about my mobile problem Samsung m31s

Contact me other wise I will proceed legally

Hi Team,

Recently i had given my samsung s9+ phone for display and back panel change.
the display was changed on the same day and the back panel was changed after a week.
when the back panel was changed the mobile didnt get through the water test as the server was not able to detect the mobile( i had spent 3 hrs in the service center).
i had revisited the center on 18th Sep and handed over the device and till today the service center is not able to fix the issue and dont have any update on when it will it be fixed.
the Service center is Vasavi Telecommunications Samsung service center, yelahanka, bangalore.

My name is Gowri SIvakumar and I'm writing this from Kochi, Kerala. I'm extremely disappointed with your service!

I had purchased two Samsung ACs (1.5 tonne) from Ammini traders, Tripunithura, Kochi on[protected].
During the entire free service period I informed the assigned technician about the low cooling effect and dusty smell in one of the ACs and it wasn't dealt with seriously. On the day of last free service he filled in gas and still ignored the foul dusty smell that the AC gave out. Neither did he ever educate us about a water wash which we could have availed during the free service period nor did he do anything with regard to the low cooling effect.
He visited our house for the aforementioned free service (final free service).

By mid of June, the AC ceased to function completely..When I informed the service centre about this, the technician casually walked in to fill up the gas..which was filled just two months back? I was charged Rs.2300 odd for this service (July 3rd, 2021), by the same technician.

After this incident, we left for a short vacation to come back home to realise the AC has absolutely no cooling again! We called for service again.
He filled in the gas again and told us it's because we cleaned the vicinity of the outdoor unit..the gas leaked out.We got back on 18th of July and we realised on that very day that the AC is not functioning. The surroundings of my house were cleaned only after we informed the service centre about the malfunction. The very evening after he filled in the gas, the AC gave error codes (EL..something) and it ceased to function again (no cooling)!

Upon informing the technician about the same, he said ' Madam, it takes about 45 minutes to cool the room..leave it on for about 45 minutes..'!
My room is pretty small and it's a 1.5 tonne AC.
We aren't using an AC for the first time.
It was clear from my end that the AC had low cooling and that it was giving out dusty air.
The service centre took the AC and outdoor unit to their centre to apparently investigate it. After almost a week, when I called them.. they said the leak occurred because of some faulty connection between the units.

They initially charged me for gas filling, service, transportation and part change.Upon asking why am I being charged repeatedly for gas filling (which is on account of the inefficiency of the technician to detect a fault in the machine on time)..they were a little confused about how exactly to extract more money from my end!

Since the machine is already at their facility..I enquired about the foul smell..which apparently they had no idea about, at all!
When it was clear to them that their technician had not paid justice to his role..they offered a free shampoo wash.

I was finally informed that the transportation fees and change of faulty parts will cost me Rs.1200 odd.

Why am I being charged at all..when these issues could have been dealt with during the free service period itself?
I paid the entire amount the dealer specified for the ACs and I'm entitled to benefit from after sales service at the right time!

I observe that the level of competence with regard to your Service Agency (Techno Cool, Kaloor, Kochi, 17) is far from satisfactory or their actions are deliberate to promote their own interests. Employing such ill-informed agencies may lead to tarnishing of your reputation. In our case it's been almost 45 days since they have taken the AC unit to their workshop, for which time we are not able utilise the services of the AC. I request you to handle this matter with due seriousness to maintain the faith instilled in the minds of customers.

Customer care system is very inefficient.
Been in talks with them over the for the past 35 days. Nothing has been done.

Respected sir,
Myself Ajay Verma from Mumbai maharashtra, m using Samsung galaxy m31 and the phone is already completed 13 months so my phone is not under warranty, my phone is auto restarting automatically, I had checked all my mobile settings no problem with the settings infact I already gone to Samsung service center also they updated my phone software, they said if the phone restarts again then u have to replace the motherboard and the cost of motherboard is 7 to 8 thousand, I can't afford it because m jobless from the last one year, my mobile no is [protected]

sir please give the solution for this, m belongs to a very poor family and I can't afford a new phone, please help me, waiting for your reply??

Few months ago when I faced a bad battery issue with my samsung s9 mobile I gave it an authorised service centre and after nearly 50 days they changed almost all major hardware parts citing a fault in hardware in my phone including battery and returned me the phone on 2nd july, 2021.My phone was in warranty when I gave it in samsung asc, so they did the entire repair free of cost.They didn't give any invoice to me when I received my phone.Phone worked fine for 2months 10 days till September 15, 2021.The battery drain problem started again and its alerting me in samsung members app that my battery was in bad condition and need to be replaced.Now my mobile is out of warranty and simply I was cheated because the repair itself done in and samsung authorised service centre and there's no resolution in problem simply feel cheated by this reputed company's service.how could one expect that a repair In samsung asc would last hardly for 3months??PLEASE RESOLVE MY PROBLEM...

Few months ago when I faced a bad battery issue with my samsung s9 mobile I gave it an authorised service centre and after nearly 50 days they changed almost all major hardware parts citing a fault in hardware in my phone including battery and returned me the phone on 2nd july, 2021.My phone was in warranty when I gave it in samsung asc, so they did the entire repair free of cost.They didn't give any invoice to me when I received my phone.Phone worked fine for 2months 10 days till September 15, 2021.The battery drain problem started again and its alerting me in samsung members app that my battery was in bad condition and need to be replaced.Now my mobile is out of warranty and simply I was cheated because the repair itself done in and samsung authorised service centre and there's no resolution in problem and moreover if I take the phone again they say that they'll check it when I drop the phone with after paying some money and rest after the repair...simply cheated by this reputed company's service.how could one expect that a repair In samsung asc would last hardly for 3months??PLEASE RESOLVE MY PROBLEM...

Hi There,

Upon escalation, now the team acts more indecently and says there is problem with mother board. when i was given mobile for repair i could receive calls and messages and only display was not working. I am very disappointed and frustrated with this unethical behaviour of the Samsung Towlichowki service centre team. Now the manager Pavan is not interested to talk and he says its their decision to decide on whats the problem. Is this the respect you give to your customers.

Firstly, they couldn''t work on the request i requested [protected].
Secondly, Online status is updated as done so i reached to Towlichowki office, after waiting for long i was insulted at the office and said not to believe on online status and question them based on that status, so i escalated to Samsung India.
Third, after escalation they have cancelled my request [protected] stating some different reasons.
Fourth, Now Samsung India team has convinced saying display will be done, now Samsung Towlichowkim service centre team has come up with a new issue stating the motherboard is not working.
Fifth, i strongly doubt that Samsung towlichowki team has misused my data which has been with them from the last 3-4 weeks. because i couldn''t trust them with this unethical behaviour of not respecting the customer.

Now please you tell me, what is happening around. Is this the way you play with your customer when reached for help. I need a justification for wasting my time and money and increasing my psychological stress which lead to my hospitalization.

Its a request to you that my handset is in warranty (s/n RZ8R32LXZTD) or my complaint is that is the handset is not working there screen goes black we purchased that phone on (10/6/21) ... the store(N.K GALLERY) dose not provide me solution thats why i am hare ... i hope you guyz will reslove my problem
thank you

My name is Satish, I bought Samsung Mobile M51 on 14th April 2021. From first week we had issues with the phone, the battery was heating up and not charging. This issue was resolved by the service center, later on we had issues on the display (nothing was getting displayed, as the battery was expanded and due to heat I guess it got damaged), went to service center, they mentioned it was mother board problem.

Service center mentioned that, it is a defective piece, they told that they will raise a Job Card ([protected]) to get approval from Samsung India. Additionally they told we will get a call from Supervisor. That call we never received, even after repeatedly call them and reminding for 10 times, they wouldn't connect to the supervisor, as he is always busy.

Later service center updated us that Samsung India had not approved and we cannot observe the cost.

As the product M51 is under warranty and i want samsung to take responsibility of that defective product and replace that defective product or either refund my money back, i tried everything in my hand but no support from samsung customer care team.

Please take action against samsung mobiles for selling defective products in the market and samsung customer care for totally unacceptable, unethical & illiterate behavior towards customers.

Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.

Kind regards
Satish Padencherry