Samsung India Complaints & Reviews

I have samsung galaxy s7
Its volume button is broken
I have requesting the local authorized service centre to repair it
I was told by him that his request for procuring the sparepart has been rejected by the system thrice . and is still pending even after 15 days .To me it looks strange and unbelievable.
Can someone look into it

I purchased S20 on 28-Nov-2020
Submitted device for maintenance on 16-Aug-2021 (Bill No [protected])
Today received device As of service centre they fixed the problem, but I think they don't care about the time, I kept the device with them almost 10 days, and no info or call regarding the status updates, , and device is not fixed 100%.
It hurts when it happens with samsung brand
The device problem with manufacturing defects
Video 01- before fixing mobile
Video 02 after fixing mobile

We purchased side by side samsung refrigerator 5 years before. Before 35 days refrigerator is not working then we complained samsung service center next day executive came and he found refrigerator compressor is not working and it is making wired sound then we again complained samsung service center. The complain registered has been 31 days till now.
They are saying that they do not have the part they didn't got the part we have given them 31 days literally month !!! We have called them 15 times and they are not responding about the part 🙄 Really samsung service is really poor (shameless) our family is facing many problems in season(monsoon) and I request don't buy samsung's Refrigerators 🙏🙏

I am purchase samsung f41 November 2020
Company say 1 year warranty but mobile display automatic blank and samsung engineer say me not a warranty part you pay 4800 rupees then your mobile repair.

As i had purchased the Samsung A31 mobile on dated[protected] from Santos communication soap Patna after three months my mobile phone was automatically banded. For repairing my mobile I was visited Samsung service center Digha asiana road Patna on dated[protected] but service center is diny to accept my mobile for repairing purpose.
As my phone is in warranty period So, I had call the customer care and requesting then to please resolved the issue my phone after several conversation through phone and email lastly the ready to repair my phone.
So, On[protected] again i had visited Samsung servise center Digha asiana road Patna, This time they had taken my phone for repairing purpose but on next day they had return my phone with more issue.
When I asked him about my phone issue the samply said you have to pay for your phone service. As my phone is a warranty period so why shuld I pay for this.
Kindly look into the matter.

My product is samsung note 20 ultra phone.it has warranty. I bought my phone 5 months ago.I still have 7 months warrenty left.
Samsung claims they give international warranty. That is why i bought this phone.
But now you are saying you will not provide me with warrantied service. That means you are cheating the customers.
I am not asking you to give me service for free i am demanding my warranty services which i should get anywhere in the world like you claim.
When the service centre checked my phone they told me my phone is eligible for warranty and they only need voc approval to do so.Its been 1 month and you still have not given proper reply...I[censored] are treating ur flagship users like this then how are you treating ur normal customers.is this type of service you are providing flagship customers..

There has been an issue in the device above mentioned since this very evening . The TV continuously turns on and off by itself and the get power off light on the led is constantly glowing red whist it should be off whrn the tv is on .

I have facing issues in my samsung A21 since last 3 months ago i have also done 8 times repairing in samsung service centre but still they doesn’t resolve the issues of my phone i ask them to give replacement but they not agree my phone is in under warranty

Dear Team,
I am exceedingly frustrated with my mobile handset Samsung M30. Volume is very low and an annoying silent notification usb connector disconnect which results in battery drain too fast. I have charge 3 times daily and that too everytime I need to restart my mobile for charging. This issue exists for myriads of customers and seems there is no root cause given for this issue by samsung. Being a samsung customer (that includes home appliances) for almost 15 years, I am frustrated to the core not only for this mobile handset I had Note 2, Note 3 and Note 5 prior to this handset and none of them lasts more than 12 months.
I don't know what I can expect from Samsung, do I need to look for different company to buy one in future ? I don't know.
But would like to know the reason for this issue if not solved.

Thanks,
Murali.A

I bought an AC from Divya electronics, Nadaun of brand Samsung on July 7, 2021. However after a week of installing it stopped cooling as it was faulty and refrigerant gas leaked out.
It was a manufacturing defect so I raised a complaint and asked for replacement. Engineers visited 3 times to resolve the problem but they were unable to repair it.
They want to give me store coupon for it for which I refused. I asked for refund and they told me to wait a week for that. It's been over a month.
Store people are not responding and customer care always says that request is in process.
I paid Rs.41750 for an expensive fan.
Kindly escalate this complain

It hangs up n then shut down automatically starts after 1-2 minutes, . T please resolve my grievance.
Thankd

It hangs up and then starts automatically .While hanging up no function are operational.

Hi I purchased an Samsung z fold2 some months ago, now I had an issues with the main display and I I approached service Center in Chennai which is available for premium phone, but the response from them was zero concern about this although my phone is on warranty they demanding cash for it and behaving very rude saying this only can be done. U go complain any where you want.

Am forwarding below correspondences with very broken heart for your kind attention and urge rectifying the problems with expert technician from your service unit once for all. The repair done by Mr. Surajit Mondal(M.No:[protected]) again ends in vain from last Monday, 17/08/21 and the moment AC is switched on the MCB switched off. This episode is running since 20th July 2021 and today is 19th August 2021. I donot understand what is going on though you collect full charges with [protected]@18% on 20 days back(Bill is attached in .pdf). I am a senior citizen over 72 years. I am getting harassed in every sphere of life when I try to contact your third party contractor M/S Cool Point. They are avoiding making calls neither attending in time or finding & rectifying the problem once for all. I fill sad and guilty to call almost every day to your third party for their behavior as if they are doing a great Favour to me for which I paid Rs.3088. Unfortunately, you can see that I had rated higher score to your Technician Subhajit Sapui for his work at first though he never even talk politely with me.

However, leave apart everything and let me know straight whether you put your attention immediately and set the instrument in right line for using once for all. It is very difficult for me to spent months for mere making trials and experiments, keeping gun on my shoulder digesting full cost of repair 20 days back. I would like to have your reply immediately and if required, involve your higher management for immediate solution.

Thanking you

Arup Tripathi ---
[protected][protected][protected][protected][protected]
From: Arup Tripathi
Sent: Thursday, August 12, 2021 1:15 PM
To: Support India
Subject: Split AC-1.5-18 EFB


REF NO:[protected]-20/07/2021 & [protected]-24/07/2021
SERVICE REQUEST NO:[protected]-26/07/2021

ultimately after hard conversation with your Service Agent M/s Cool Point, Baguiati, Kolkata the unit was repaired
on 29th July 2021 without Gas Charges. Every time I have been told that "we have to give Requisition and afer Supply we shall fill Gas ( same thing was happened for spares also) . In this way 4 days was passed and I have also paid FULL AMOUNT ON LINE before Bill raised. After raising Digital Bill two days letter the Service Floor Manager
Mr. Gouranga(M.No.[protected]) rated by himself on telephone 📞 asking me and put 7 point to the Service Technician Mr. Subhajit Sapui and closed the chapter who has never checked the technical aspect of the AC whether colling or smooth running. My wife asked him to service the AC and he refused having excused that it's clean though you have charged me Service charges in full + GST. From 29/07/21 to 05/08/21 there was heavy rain and flood in Bengal and I also didn't require AC for so cool atmosphere.

On 6th night when I switch on the AC I found there was no cooling effect. on 7th Morning I phoned up Mr. Gouranga (Even what's app) and asked for his interfere. He didn't attend on 7th. He attended on 8th Aug'21. and detected the mal functioning of the compressor capacitor which was replaced, charged and paid by me. I even do not know whether the Gas charged or not (since capacitor not functioning) though I paid for full gas charged.
I asked Mr. Gouranga that whether it requires for report to customer care. He told me not required (I have preserved all What's app correspondence).

Till date(12/08/21) the AC is not repaired. from date of complaint 23 have passed. I had paid my full dues Rs.3088 even 14 days back. Seems no value of accommodation and money. Look I do not know your system of acquiring Spares, deploying your Service Technicians, Detecting the problems etc. I understand the work completion in time and payment in time. Whether the spares are available in stores or it's need give requisition that's your baby.

I require your interfere for this issue and expect the repair must done by tomorrow 12-30 pm. after repair I require full report in writing of Gas Filling, AC running etc and then I shall think for closing the chapter.

Please let me know immediately what action you have taken in mail since my money has got value.

ARUP TRIPATHI
Registered Mob.No: [protected]

I submitted my Samsung f41 handset on 02/08/2021but received it till now .I am very suffered with Samsung service center's service.i want my phone back as soon as possible.otherwise I will file complaint in consumer forum
Name -ayush srivastava
Handset-f41
Bill number-[protected]
Submit date -02/08/2021
Place-samsung service center lakhimpur kheri

Not battery backup

I have purchased Samsung 6.5 kg Fully-Automatic Top Loading Washing Machine (WA65A4002VS/TL, Imperial Silver, Diamond Drum) on 24 Jun 2021. After 1 week installation was done by a service engineer. After 40 day use, the washing machine is not working. I have spoken with Samsung customer care and they registered a service ticket [protected]. Service engineer came on 06 Aug 2021 and said that there was fault/failure of PCB that should be replaced.

Next day I got a call from G Techno Services - Samsung Service Center Hyderabad, Telangana, I got a call from Swathi and communicated that They have placed an order for a new PCB and the issue should be fixed by 11 Aug 2021. When I made a follow-up call on 11 Aug 2021 they told me that there is a delay in shipping items and should be fixed on 15 Aug 2021. When I made the call on 16 Aug 2021 their communicated issue will be fixed on 18 Aug 2021. When I called today i.e 17 Aug 2021 they didn't have an update when PCB will arrive. In my life I have never had such careless and irresponsible persons. If there is any delay that should be intimated to the end user by Service center instead the end user has to make multiple calls to service center. Even if we called, they didn't attend calls.

I feel roadside mechanics/technicians are better than technicians who work for Samsung, Those are the standards maintained by Samsung. You guys should be ashamed. No one is in a position to provide accurate and right information including Samsung customer care people.


Below are contact details. I spoke multiple times with G Techno Services - Samsung Service Center Hyderabad, Telangana persons, Every time they have false and incorrect information.

Swathi (+91-[protected]) Customer Care Executive:
Umesh Kumar (+91-[protected]) Claimed as Service Center Owner(G Techno Services - Samsung Service Center Hyderabad)
Raghu Vamshi (+91-[protected]) Claimed as ASM.

I want my washing machine to be replaced with a new Product, It's been almost 15 day I could see 0% progress in fixing issues. Samsung claims to be one of the biggest markets in the world, but I could see inefficient/untrained service engineers.

Recently i have purchase a samsung m12 mobile, mobile does not working properly like network access does not work even network coverage is good,

I am facing lots of problem in mobile after 1 month of purchase so i am update mobile lots of time in service centre and service centre software my phone but not given paper.i am travelling one place to other place so i am disturbing of this phone.complain no-[protected]

1) Hang - shut down & automatic restart always after every 5
to 10 minutes during operation while inserted Simcard & SD
card.
2) Restart problem. (not restart)
3) Heating & Small Noise Problem sometimes.

product purchase date-04-07.[protected]/-
problem occured on date-12.08.2021

shown to samsung service centre-told me to Replace Mother board.
Why should i pay extra cost for such faulty product that cost me about 8000/- rupees.