Samsung India Complaints & Reviews

Over cooling

Hello
I am M.veera suresh
My daughter mobile is getting problem of automatically emergency call and shutdown . like also occured same problem visited at Samsung service center Kurnool .that they changed motherboard .and I have aruged with head office because changing of motherboard that time they extend warranty of 6 month .
And now I submitted my mobile in Samsung service center in kurnool please rectify my problem because of this problem my daughter is missing online from 1week please immediately action.
Contact to this number:[protected]

Hello,
I purchased the Galaxy S21+ 5G from UAE about a month ago. My reletives over there shipped it to me here in India and omg this phone is fabulous. But within a coupe of days I started noticing some weird distortion coming up from the top speaker. Its noticeable enough to ruin your otherwise perfectly good audio session. I contacted Samsung support with the same issue and they dismissed my plea as if they have nothing to do with it. Their excuse being that my phone is not covered under warranty in India. But hey, this is a manufactural defect and in these restricting times, overseas travel is basicaly impossible. And guess what, a few days ago, I notices that the screen has the green tint issue tpical of high refresh rate display, often indicating the poor quality. I looked it up on the net and concluded that it is a manufactural defect. All in all, these repairs will cost as much as 25% of the phone's price. Samsung must take this into account and help me with a replacement unit. These kinds of issues are really unacceptable from a phone that costs a THOUSAND DOLLARS. It really irritates me, and made me regret my decision of purchasing the phone. Please, please, help me with this. The supposed 'International Warranty' from a brand like Samsung is supposed to cover this. It sucks that I will have to continue to use the phone in this condition for 4 or 5 years.
P.S: I bought the phone from a local dealer in Dubai.

Hi Team,
This is just not acceptable.
I have been talking to each one of you in a very professional way.
Now just give me a justification for the below mentioned points. If you are not able to share the details for the person who can.

I purchased a refrigerator from Sargam electronics with an Extended warranty and also paid cartridge charges. which was 75000 + 8138 + 1200 = 84, 338 /-. Now tell me when I have spent the amount of Rs 84, 338 why would I agree to take a refund for just 75000 Rs when your product just does not work for even a month. Secondly as you yourself have mentioned that your service engineer have said that the product is non-repairable. "Our Service Engineer in consultation with Technical Experts has reviewed your complaint thoroughly and they have concluded that the product has been rendered non-repairable." So how come this is the fault of the customer if the products that you are selling for such high prices are not even working for 30 days. As you said on the call that you can not get the product replaced as you do not have it available in stock so why was this not told to me at the time of purchase that we will not be able to replace the device if any issue occurs. At the time of purchase it was clearly informed by your Authorized center that the product will be replaced if the issue is not resolved. Please clarify if the company has stopped manufacturing the same product then your company and your partners should not make false promises with the customers regarding replacement. It's been almost 2 months now since the time the issue started happening and there is just no resolution till now.
The solution that i am okay to discuss is as below. Get the product replaced If the product is no longer in stock would require a replacement with the same features or higher. Get me a DD shared for the total amount of 84, 338/- i.e. Eighty Four Thousand Three Hundred Thirty Eight Rupees.
Need a revert on this ASAP as you and your company have already delayed this a lot.
Also please confirm if you do not have the rights to approve the same please share contact details for your seniors who can.
Also attaching the invoice copy and other documents.

Regards

Sushant Kalra
[protected]

On Tue, Aug 31, 2021 at 6:55 PM Sathish D wrote:
Dear Mr. Shiefalika Saini,
Greetings of the day!
This refers to your complaint for your refrigerator model RS72R5011SL/TL, bearing serial no 0U2C4ADR300945V.
Our Service Engineer in consultation with Technical Experts has reviewed your complaint thoroughly and they have concluded that the product has been rendered non-repairable.
Samsung keeps the fact in mind that the customers have utilized the product till such time it was not beyond repair and thus give the adjusted value as a refund on goodwill basis keeping customer satisfaction in mind; therefore, a full refund is beyond possibility.
As such, we would like to offer you 100% refund via coupon Or DD, on the invoice value of your product after deducting the necessary depreciation.
We value your relationship with Samsung and assure you of our best services.
Dear Mr. SHIEFALIKA SAINI, Greetings of the day ! This is in regards to the complaint of your Samsung product via call . We would like to inform you that we tried contacting you on the available number [protected] around 05:55pm and we were unable to establish the connection as the number is ringing no response. Please let us know your convenient time or any other alternate number for us to reach, so that we can get in touch with you for further discussion on this case.You may also reach us back via email sathish.[protected]@partner.samsung.com We value your relationship with Samsung and assure you of our best services. [protected]@gmail.com6:04 PM (1 hour ago) to sathish.1 Please call now as i was in a meeting.

Thanks Sushant Kalra
On 31-Aug-2021, at 5:59 PM, Sathish D wrote:

Dear Mr. SHIEFALIKA SAINI, Greetings of the day ! This is in regards to the complaint of your Samsung product via call . We would like to inform you that we tried contacting you on the available number [protected] around 05:55pm and we were unable to establish the connection as the number is ringing no response. Please let us know your convenient time or any other alternate number for us to reach, so that we can get in touch with you for further discussion on this case.You may also reach us back via email sathish.[protected]@partner.samsung.com We value your relationship with Samsung and assure you of our best services.



Counselor answerDear Customer, Greetings from Samsung! We have acknowledged your concern and apologize for the inconvenience caused to you. We would like to inform you that we have highlighted your case with our relevant team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued customer and we appreciate your patience in this regard. Your reference number is [protected]. Warm Regards, Wasim RajaSamsung India Electronics Pvt. Ltd. Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use. Your questionHi sathish,
This is in reference to the conversation we had over the call. Please share the product details for replacement so that I can check the same.

Do you have a questionor need support?Go Samsung SupportCounselor answerDear Sir/Mam, Greetings from Samsung! We have acknowledged your concern and sincerely apologize for the inconvenience caused to you.We would like to inform you that we have highlighted your case with our relevant team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued customer and we appreciate your patience in this regard. Your reference number is [protected]. Warm Regards, safiyaSamsung India Electronics Pvt. Ltd. Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use. Your questionHi Team this is getting really disappointing now.
If i do not get a solution within next 24 hours will take this up with consumer court and share this complete conversation over social media so that everyone knows that how good is Samsung’s customer support. Pathetic is a very small word for this kind of service.
Thanks Sushant Kalra
On 27-Aug-2021, at 11:18 AM, [protected]@gmail.com wrote:

Hi Team,
Received this email on 23rd stating that will get an update soon but I again got the call with same statements which were of no help.
This is really getting very upsetting and annoying now.Request for an immediate solution now as I do not want things to be done the other way around.

Thanks Sushant Kalra
On 23-Aug-2021, at 5:58 PM, Sujith S wrote:

Dear Mr. SHIEFALIKA SAINI, This is in regards to the complaint of your Samsung (RS72R5011SL/TL) Serial # 0U2C4ADR300945VWe are working on it. Please bear with us. Will update you soon. [protected] Original Message [protected]Sender : [protected]@gmail.com Date :[protected]:58 (GMT+9)Title : Re: Communication from Samsung-Contact Sharing Hi team, Is anyone even looking at this or just the automated replies are being sent. Their is no point of assuring that you will get back to me and then not even replying over email. How much more irresponsible the team can be and such poor customer support and service. Really just pathetic. Let me get this to social media now and consumer forums.
Thanks Sushant Kalra
On 22-Aug-2021, at 3:55 PM, [protected]@gmail.com wrote:

Hi team, Its been more than 72 hours and been more than 10 days now that I have raised a complaint still I have got no update how else do you guys want me to ask for the same. @sujith you said you will keep me posted but I also do not see any revert or update from your end as well.

Thanks Sushant Kalra
On 20-Aug-2021, at 10:05 PM, [protected]@gmail.com wrote:

Can I please get a revert on this ?

Thanks Sushant Kalra
On 20-Aug-2021, at 10:57 AM, [protected]@gmail.com wrote:

Hi Sujith, Till when can I expect an update on the same.

Thanks Sushant Kalra
On 19-Aug-2021, at 4:13 PM, [protected]@gmail.com wrote:

Hi team, PFA the required docs.
Thanks Sushant Kalra
On 19-Aug-2021, at 4:02 PM, Sujith S wrote:

Dear Mr. SHIEFALIKA SAINI, This is in regards to the complaint of your Samsung (RS72R5011SL/TL) Serial # 0U2C4ADR300945VReferring to the telephonic discussion, I have been assigned to handle your concern with priority.
I have shared my email ID for your reference.
I shall keep you updated on further progress.Kindly share the following documents:1. Purchase Invoice Copy.
Content FeedbackIn order to improve service experience, we'd like to ask you a few questions. Would you join in a short survey?Q1: How satisfied were you with this content? Very Satisfied SatisfiedSomewhat Satisfied DissatisfiedVery DissatisfiedQ2: Tell us what you think. What could we have done to answer your question better?To answer, click here Privacy l LegalCopyright[protected] SAMSUNG All rights reserved.Thanks Sushant Kalra
On 30-Aug-2021, at 2:12 PM, Sathish D wrote:

Dear Mr. SHIEFALIKA SAINI, Greetings! Referring to our telephonic discussion, I have been assigned to handle your concern with priority. I have shared my email ID for your reference.
I shall keep you updated on further progress.

Dear Sir

I was purchased Samsung 55 UHD tv on 2 year 5 months back, as per shop sales person promised 2 years warranty on panel, now its panel failure and its just 2 year 5 months old, service engineer visited and told panel want to replace and estimation given Rs 21000.. I am using all my products in my home Samsung, ac, fridge, mobile wm also … my favorite brand also Samsung, it’s the first time I am facing the issue,

Kindly do the service on FOC

Call number [protected]

Name - kumaresan

Phone [protected]

Model UA55NU7100KXXL

Hello,
I had purchased a Galaxy S21+ from a local dealer in the UAE a month ago. Brought it to India, and after a couple of days o[censored]se I found that the top speaker unit has distortion in it, and this is not expected from a phone of this range. I contacted the customer desk of Samsung India and they refused to accept under the defected catergory and stated that it my phone is not liable to replacement by Samsung India. In this condition of the pandemic, overseas travel is impossible and Samsung refused to replace or at least repair a defected product, stating that it is not covered under warranty in India. This is so unfair and poor from a company as huge as Samsung. And what's more, just a few days ago I noticed the green tint issue on grey backgrounds under very dim light, again not ti be expected from a 1000 USD phone. These repairs will cost as much as 20 percent of the phone's price itself. This must be remediated at any cost. A sealed product having these many defects is really unacceptable. And Samsung has to help me with a replacement product.

I have serving Army personnel purchased samsung washing machine last month but it was not rinse and spin cloths, we have already lodge request on help line number but they are giving only visit time, last four time one one came for serving and no one attended my complaint, very bad experience from service samsung, they are making fool to customers, strict action should be taken against these people otherwise, not good for company reputation.

Dear sir,
I had complain about my washing machine for a part change invoice but till almost 12 days no response has been provided from samsung the complain id [protected].
And i had complain for misbehaviour of engineer appointed by samsung for my washing machin i had mail to everyone for the complain but did not receive any satisfactory reply
Kindly look into this matter.

Samsung washing Machine 6.5 kf Getting dc error on putting on the machine

After phone purchase 03 times error show minimize button not working

Call receiver not working ie i can hear voice only if loudspeaker is on.

I bought a Samsung mobile for my mother in October 2020 from Amazon. Sound and other speaker issue started within 2 months but we ignored it and used it with the problem. Then problem with screen vibration while answering the calls started. Last week unfortunately the most dangerous situation the phone battery was burst after charging the phone. In this process my mother's hand was injured. We are shocked having faced this incident with mobile brand Samsung.
Immediately post the incident we reported the Samsung online complaint and they asked us to meet nearby Samsung service centre and they retained the handset and the related instruments with them after giving us job card form. We contacted the service centre after 2-3 days then they confirmed that company has denied to take any action in this regard. This is very unfortunate that not even a year of buying the phone this kind of dangerous incident took place with the customer and Samsung has failed to take any action. We never expected this kind of service from a brand Samsung. I have writing emails to Samsung service head for last one month now but there is no action taken till date.

I have given complaint to samsung customer care[protected] for double door fridge 321 litre refrigerator Top Mount Freezer RT34M3983B7 repair on July 27th, 2021. Samsung representative visited to my house on July 28, 2021 and verified the refrigerator and said that censors has to replaced and took 300rs advance from me. After this contacted so many times dealer and customer care but no use, issue is not resolved till now today is Aug 29th, 2021, it's been more than a month. As they did not solve the issue for more than a month fridge get worst than previous, so I need replacement with new one.

#Within 6 months of purchase (purchase month Dec 2020), newly purchased Samsung refrigerator started giving problem

#majorfault in the product itself.

# 4 times different Samsung Engineers sent to inspect the fridge

# unable to detect leakage root cause or place of leakage

#Croma team upfrontly forcing stating to go for repair else case will be closed

# unacceptable customer treatment given

#Refilling / Charging of gas is not a permanent solution to this faulty product given by #Chroma #Samsung.

I strong look forward for your support in helping me get a replacement of refrigerator or refund of entire money from #Croma #Samsung.

In any case, the consumer / customer is getting adversely affected and grieved due to the above issue and it''s been more than 3 months now that I am doing back and forth mail conversations with Team Croma, Samsung support but no concrete response from them.

Is this what we call customer support, commitment and resolution wherein the response and assurance is not firm at all, despite these being the core values of the company -Samsung??

Need your support as I hold due respect to you and positive that I will receive a favorable response.

Details-
Refrigerator model - SAMSUNG REF FF 415L RT42M553ESL/TL 3S
Complaint No at Croma: BOF140621FS00592
The Reference number of Samsung Call is - [protected]

Attaching Invoice and Job sheets referred by Samsung Technicians.

Many thanks,
Mayur Kashalkar
Cell no [protected]

Hi I have purchased a Samsung watch 3 from ssk retail shop phonix street on 21/8/2021 it was told to me that this watch is compactible to my new samsung mobile f62 so had taken the watch with blue tooth and lte but now I came to know from my service operator that this mobile is not compatible to this watch. I have spent a bomb on this watch but I m not able to use it .due to wrong information given to me .so either the company upgrade the watch .or give me a refund for the same as I have spent a huge amount for this watch .I have the invoice copy my invoice number ls sc11980

I ordered mobile A22 through Samsung estore online on 5th Aug. Delivery estimated was 11th Aug. Mobile has not been delivered today and no clarity given on the reason behind this issue. Several times complain was logged to Samsung through various channels but no solution till date. Cancelled the order however still not money is not refunded.

Order ID- [protected]

My product washing machine is burnt while running. It is product problem..so product to be reapair or replace with new one. Samsung is trusted brand if this type fault is generate then belief and trust is failed

Bought a new A72 Samsung phone on June 30th in exchange for my A52 the reason being better storage space and camera. Paid an additional 33000 rs for the exchange. Ever since day one I started having problems with the phone tge complaint being the other party could not hear. I took it back to the vendor and they did a software update saying it would resolve the issue. It did not and after few trios to the store they advised I take it to a service center which I did they in turn fid the same software update. That did not resolve either. Called Samsung who again directed me to ho back. Now long story short so far 6 trips to the service center and the same thing software update which does not resolve any problems and clearly it's a hardware issue they just dismiss it off because they are just not interested in resolving this. At this point I feel I've been cheated by Samsung with a faulty device which they won't even bother correcting
Its a shame that a great company like Samsung trusts these incompetent people to work for them in India with total lack of quality control. Please do yourself a favor and avoid their products.

Very disappointed and pissed off ex customer

Already registered a complaint against my Samsung Smart 4K TV.
Technical team arrived on 8th Aug 2021.
Said that mother board will be replaced within 15 days, but today is 28th Aug 2021, we are still waiting.

Very bad service . Everytime the login compliant and close it from there end without providing actual resolution.. tv smart best of the time was bought in 2015 September.. initial complaint was registered in march 2021 and since then it is not resolved.. the tv is not working and we have waited for teh actual solution from the company.. I bought the tv at the price of 42000 in the year 2015 plus I thought 3 yr extended warranty.. all that money seem wastage.. .. I have another active complaint for washing machine.. around a week time.. part is requested .. every first year after warrantly seems like troublesome.. now fridge has completed the guaranteed.. hoping it to remain functional.. samsung poor customer care.. no ethics... Products are not worthy works only till guarantee period.. they don't extend even if you cross the first month and you want to extend the gurantee or insure the product bec they know where their products stands .