Samsung India Complaints & Reviews

I have given complaint to samsung customer care[protected] for double door fridge 321 litre refrigerator Top Mount Freezer RT34M3983B7 repair on July 27th, 2021. Samsung representative visited to my house on July 28, 2021 and verified the refrigerator and said that censors has to replaced and took 300rs advance from me. After this contacted so many times dealer and customer care but no use, issue is not resolved till now today is Aug 29th, 2021, it's been more than a month. As they did not solve the issue for more than a month fridge get worst than previous, so I need replacement with new one.

#Within 6 months of purchase (purchase month Dec 2020), newly purchased Samsung refrigerator started giving problem

#majorfault in the product itself.

# 4 times different Samsung Engineers sent to inspect the fridge

# unable to detect leakage root cause or place of leakage

#Croma team upfrontly forcing stating to go for repair else case will be closed

# unacceptable customer treatment given

#Refilling / Charging of gas is not a permanent solution to this faulty product given by #Chroma #Samsung.

I strong look forward for your support in helping me get a replacement of refrigerator or refund of entire money from #Croma #Samsung.

In any case, the consumer / customer is getting adversely affected and grieved due to the above issue and it''s been more than 3 months now that I am doing back and forth mail conversations with Team Croma, Samsung support but no concrete response from them.

Is this what we call customer support, commitment and resolution wherein the response and assurance is not firm at all, despite these being the core values of the company -Samsung??

Need your support as I hold due respect to you and positive that I will receive a favorable response.

Details-
Refrigerator model - SAMSUNG REF FF 415L RT42M553ESL/TL 3S
Complaint No at Croma: BOF140621FS00592
The Reference number of Samsung Call is - [protected]

Attaching Invoice and Job sheets referred by Samsung Technicians.

Many thanks,
Mayur Kashalkar
Cell no [protected]

Hi I have purchased a Samsung watch 3 from ssk retail shop phonix street on 21/8/2021 it was told to me that this watch is compactible to my new samsung mobile f62 so had taken the watch with blue tooth and lte but now I came to know from my service operator that this mobile is not compatible to this watch. I have spent a bomb on this watch but I m not able to use it .due to wrong information given to me .so either the company upgrade the watch .or give me a refund for the same as I have spent a huge amount for this watch .I have the invoice copy my invoice number ls sc11980

I ordered mobile A22 through Samsung estore online on 5th Aug. Delivery estimated was 11th Aug. Mobile has not been delivered today and no clarity given on the reason behind this issue. Several times complain was logged to Samsung through various channels but no solution till date. Cancelled the order however still not money is not refunded.

Order ID- [protected]

My product washing machine is burnt while running. It is product problem..so product to be reapair or replace with new one. Samsung is trusted brand if this type fault is generate then belief and trust is failed

Bought a new A72 Samsung phone on June 30th in exchange for my A52 the reason being better storage space and camera. Paid an additional 33000 rs for the exchange. Ever since day one I started having problems with the phone tge complaint being the other party could not hear. I took it back to the vendor and they did a software update saying it would resolve the issue. It did not and after few trios to the store they advised I take it to a service center which I did they in turn fid the same software update. That did not resolve either. Called Samsung who again directed me to ho back. Now long story short so far 6 trips to the service center and the same thing software update which does not resolve any problems and clearly it's a hardware issue they just dismiss it off because they are just not interested in resolving this. At this point I feel I've been cheated by Samsung with a faulty device which they won't even bother correcting
Its a shame that a great company like Samsung trusts these incompetent people to work for them in India with total lack of quality control. Please do yourself a favor and avoid their products.

Very disappointed and pissed off ex customer

Already registered a complaint against my Samsung Smart 4K TV.
Technical team arrived on 8th Aug 2021.
Said that mother board will be replaced within 15 days, but today is 28th Aug 2021, we are still waiting.

Very bad service . Everytime the login compliant and close it from there end without providing actual resolution.. tv smart best of the time was bought in 2015 September.. initial complaint was registered in march 2021 and since then it is not resolved.. the tv is not working and we have waited for teh actual solution from the company.. I bought the tv at the price of 42000 in the year 2015 plus I thought 3 yr extended warranty.. all that money seem wastage.. .. I have another active complaint for washing machine.. around a week time.. part is requested .. every first year after warrantly seems like troublesome.. now fridge has completed the guaranteed.. hoping it to remain functional.. samsung poor customer care.. no ethics... Products are not worthy works only till guarantee period.. they don't extend even if you cross the first month and you want to extend the gurantee or insure the product bec they know where their products stands .

Washing machine power switch not working. Model no, wA80E5XEC/TL. SER NO, 03745PBG107520Z. Near by my servicecenter not responding since last week. Please help us ASAP.

I have placed an order for getting broken mik/chill tray on 9/4/2021. to Prime Services, Exclusive Samsung Service Center, Civil line, Chungam, Thrissur Kerala and paid Rs 1000 advance also. Receipt no 3 dated 9/421.Their given mob no is [protected]. I am yet to get the same and they are going on extending the delivery. Now a days they not even responding the phone call. My inverter model was purchased just two years back. Kindly let me know the current stock of milk/chill tray . Kindly direct them to supply the same

Dear Sir,
I have purchased a Samsung Washing machine on 21.08.2021 from Croma, Sion, Mumbai branch. It has been 7 days gone still Demo person from samsung has not yet come to our home.

kindly look into the matter and arrange to do the needful on urgent basis.

Invoice is pasted below for your reference :-

INVOICE
INFINITI RETAIL LIMITED TRADING as CROMA
Tax Invoice
Mumbai-Sion
Mum-Sion-A039
Call Us On : [protected]
GSTIN : 27AACCV1726H1ZE
Customer Region : Maharashtra-27
Customer GST : NA

Invoice No: SLA[protected] Time Stamp: [protected]:52:43

Till No: 7 Created By: Rashid Shafi Mukadam

Customer
Name: John Vallabha Nathan
B-707, PLOT NO 12, C WING, PARNAKUTI CHS MUKUNDRAO AMBEDKAR ROAD, SARDAR NAGAR 04, RAOLI CAMP NEXT TO CRIMA BRANCH OFFICE [protected] [protected] Antop Hill


Normal operations are currently disrupted due to COVID 19 restrictions.
Please expect a delay in delivery for home delivery products.

Products:

Item Code Item Description Tax Code Qty. Rate Amount

227727 SAMSUNG WM TL 6.5KG WA65T4262FS/TL SL 5S 62/52 1.0000 16990.00 16990.00

HSN/SAC :84501100, Installation required : Y, Demo required : Y
Delivery type : Home Delivery, Delivery Date and Time:[protected]:00:00

Total Amount.: 16990.00
Payment:
Type Name Number Authorized Amount
Card Payment JOHN VALLABHA NATHAN 6772 16990.00
Total Amount Paid: 16990.00


Tax Summary:
Tax Type Tax Code Tax Rate Total Amount Tax Amount
CGST 52 9.00 16990.00 1295.85
SGST 62 9.00 16990.00 1295.85
Total Tax Amount: 2

Dear Samsung Executive,
This is with reference to my complaint regarding my Samsung Refrigerator product bearing Model#RT47K6238UT/TL; Serial # 0DEG4DBH900955J. I bought this unit about 4 years back( see invoice sent to you earlier) and it started giving problems just after 2 years when the technician suggested refilling the gas and after refilling the gas, again problem persisted and the same technician again refilled the gas and the third time also it was done. all this within a span of 15 days ( we were charged twice ) and all this after numerous calls, physically going to service centre and so much persuasion.
This time again in the month of May 2021, it stopped cooling and after complaining, technician without visiting or inspecting quoted that it must be needing a gas refill( must be a astrologer)and refilled the gas after charging us an amount of Rs 3900/- .. Within a day, freezer stopped cooling. At that time, we are facing some personal issues, so made calls multiple times to the person but to no avail. Somehow we managed, again after a month, freezer stopped working, On complaint, technician again without visiting predicted the gas problem. On being told that it was refilled just about a month back, he tried filling gas without charging, and he assured us that we wont face any problem at least for years but to our dismay, freeze did not work, again he came to refill the gas . but to no avail. This took a number of days and hours being wasted on calls to service centres and Samsung customer care. He finally came and told that we are bothering the technicians, The freeze is irreparable. How can a refrigerator that is projected to have a good shelf life ( average life expectancy of product) to be 13 years, become irreparable in just 4 years o[censored]sage. He quoted capillary problem but from his attitude, we sensed something fishy, . After about hundreds of calls and arguments with customer care, heated arguments with your executives and worthless discussions with your executives, refund was proposed.
I have discussed with you that I am expecting at least 66% refund and the money I spent on repair charges in cash . As it has caused a lot of mental stress and harassment to me, I believe Samsung should pay me the amount to maintain the trust of customers for its goodwill. We have been a loyal customer of Sam, sung but we are feeling duped and cheated with this irresponsible service, attitude and shady practices. The refund you are offering me is much less than the cost of selling the same refurbished product under your brand name only. Considering the mental stress, food spoilage and loss of medicines and inconvenience, the refund you are offering is miniscule. WHEN YOU ARE TALKING OF DEPRECIATION, YOU SHOULD ALSO CONSIDER INTEREST THEN.
Today I received a message that you are cancelling my service request. How can you do so without my consent? I have observed 100s of complaints on the internet about Samsung refrigerators . If my request is not resolved, I would be looking for a strict action by filing cases in consumer forums, and taking it to social media unitedly with other people who are suffering from your faulty units and careless attitude and poor service.
Let me know the present status.
Regards
Dr. Neelima

AC Model: AR18KC3HDTPXNA Samsung Air conditioner

13.04.21 Complain no.[protected] ..Gas charging and valve change done. Charges Paid : 3620.00

21.06.21 Complain No [protected]..Technician Informed Condenser Leakage. Condenser replacement took more than 20 days and charged again for Gas refill Rs.2250/- + visit charges

20.08.21 Fukran technician attended complain no [protected] and inform indoor unit Coil leakage. Again gas refilling to be paid. Charges estimate 8300 + Gas refilling 2250 + visit charge

27.08.21 Sunil from Samsung Thane branch Call and expressed his inability to attend customer grievance. Was not ready to share his superior number also.

I strongly believe that the indoor unit coil was also leakage on 13.04.21 when first complain was attended. but due to negligence / non checking of indoor unit by technicians i had to pay gas refilling for 2 times. Still the cooling issue stands unresolved and again asked for gas refill charges along with indoor unit cooling coil replacement.

i expressed my concern with sunil of samsung for waiving off my 2 times gas refilling cost but he turned down my request .

If such type of looting customer service Samsung is giving to customer then i strongly believe that people should boycott such products from market.

Sanjay Agarwal
Navi Mumbai

Team Samsung

Thank you for your all kind support, we are highly obliged by good services rendered by your dealer and your teammates.

We understood you are reluctant to exceed our request and now have come up with a new theory of payable repairing charges. The same has been rejected by us.

As you are deliberating delaying the matter and not ready to accept the mistake of your dealer and service team in last one year, we have left no option to proceed with available legal remedies.

H P SARAF

Hello Sir/Madam,

My phone (Galaxy S21 Ultra) has been with the Samsung service center (Opera house, Bangalore) personnel since 1st of August. I had given it for the repair of my display and I was told that it would be fixed within 15 days.

You must understand that I have a lot of other commitments (account transactions, contact information, pending approvals, etc) on hold due to this pending repair. It has been 25 days already and I am deeply frustrated due to the standards of your service.

I would want to bring it to your concern that I was given no spare phone despite my request and also the tracking link shows a wrong status that the repair is in progress. I wonder what rubbish is going on here?

Altogether, I am deeply dissatisfied with the service offered along with losing the trust on the Samsung service. I will be filing a case in the consumer court so that this doesn't happen to any customer in the future. I have herewith attached the e-jobsheet for your reference. Will you consider my request seriously and deliver my phone at the earliest?

Thank you.

My contact details: [protected]

I have returned one product and the contact number given was wrong.i need to change my contact number.or I need to reach the pick up gud. what should I do

No cooling

No cool in fridge below

Not respond

Hi Team, hope my issue will get addressed here. I have been following up with Samsung service centre since past 8 days without knowing the exact issue till date.

I wouod like to lodge a complaint towards my bill reference number [protected].

I have handed over my samsung galaxy tab A for repair to your Samsung service centre (Service Centre: [protected] - VIGILANT SERVICES) SV Road- Malad, Mumbai dated 18th Aug 2021. There is some flickering issue noticed.

I have been told by your service supervisor that this seems to be a display issue. God knows what is the background to that or they have just simply assumed. I still gone ahead basis their inputs thinking this is an authorised service centre and should be fine. I have also paid them an advance of 1500 to start the work.

On Saturday 21st Aug I have been asked to collect my Tab A after they have changed the complete display, shockingly the same issue persist at the time when i was taking handover. To my surprise, I only highlighted the issue to your staff. This is really sad to know that samsung has hired some unskilled technicians who doesn't investigate the problem and just changed the complete part.

Post my highlighting the issue they come into action and told me that we will recheck this again. On saturday they called me and told that this is a motherboard issue and some part needs to be ordered. I have no choice then to accept this since i have already wasted several days for this. I have been told that tab will be ready by monday 23rd Aug 2021. I again called on monday and i haave been told that part is not yet received, expected to get resolved in tuesday. On Tuesday- same response. On wednesday 25th Aug, I called to the service center and someone asked me what is the issue. Now iIdont know what to answer to that since i have been struggling since past few days. They again called me and said some other issue come up and now there are some parts to be ordered, not related to motherboard. Till date I have no visibility as to what had happened to my Tab, what is the issue, when will the same get fixed and when will I get the handover of the same.

I am requesting Samsung central team to investigate on below points. I need justifiable answers to these and hopefully soon.

1. Why is the display being changed when it was working fine without investigating the root cause. I better opt for road side repair shop who can do the similar stuff in significantly low cost. Serious question on samsung credibility on this.

2.Why after few days issue is changed to motherboard issue and again after few days to something else. Dont we have slilled technicians in Samsung?

3. I have been running around and travelling to service centre multiple times. Who will bear the cost of time and money invested here? My work i getting impacted due to this latharguc approach of samsung.

3. When will i get my Tab A back. I will not be making any payment towards my display since the same was changed for no real reason.

4. Why the bill us shown as setteled when the same is still not closed and Tab is still lying with the center. This is clear breach of service process and incorrect reporting.

5. I need to get assurance from samsug that this tab will function well for next few months since they have done something to my tab without knowing the root cause.

Expect a quick resolution on my queries.

Please dont give me generic answeres to my issue that you are looking into the matter since all these are false assurances which i have been getting since past few days with no closure of issues.

I hope I am not required to go to next level after this escalation

Regards
Ajay Jain
[protected]