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R
raviranjan1992
Aug 7, 2021
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Address: Jsw Ispat Special Products Ltd. Raigarh(C.G)

I have purchased the Samsung Mobile M31S mobile by Amazon e-marketing on 03.09.2020 vide Inv. no. IN-DEL2-473729, but the mobile suddenly automatically shootdown & restart again and again, at least 10 to 20 times in a minute.
Due to that I have lost my all the data as saved in the same mobile as per instructions followed by the care after resetting the same.
But as per Local Service Centre(Bill no. [protected]/03.08.2021) the Mobile have the Issue in Mother Board & they will provide me for next three month warranty in the new mother board as they repaired.
As per your damaged & unsatisfied Mobile I have lost my time, contracts & so many data till now. Either you have to provide me again one year warranty in the new mother board as you provided or replace new mobile against the dammed mobile.
Samsung India customer support has been notified about the posted complaint.
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Samsung Mobile M31S gets repeated problems. A new Phone bought by me from Dubai had failed within 10 days. The display became dark and did not cure on its own. The display was later replaced by Samsung for which they charged me Rs 6800 stating that there is no warranty for the product bought from Dubai. Within 4 months of that repair the mobile failed again in that the battery was not getting charged. For this second repair they have charged me Rs 179. I don't know how long it will continue to function.
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    87krishan
    Aug 7, 2021
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    Address: RZF 907/18, Raj Nagar - II, Palam, New Delhi, 110077

    I bought Samsung 138 cm (55 inch) Ultra HD (4K) LED Smart TV, 55TU8000 from reliance digital on 09 Aug 2020. On 22 July 2021 i registered a complain regarding screen issue (Complain No - [protected]), and Samsung team told me that my TV issue will be resolved in 5 days, now its more than 17 days and i dont have any update. i am chasing Samsung customer care since Monday (02 Aug 2021) and i am not getting any resolution.
    Samsung India customer support has been notified about the posted complaint.
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      Rajeev10062016
      Aug 6, 2021
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      Address: Flat No. 41-A, L-Pocket Dilshad Garden, Near Rasoi Restaurant, Delhi 110095

      Dear Sir/Madam,

      I am having Samsung Mobile Phone S20FE costing around Rs.50000/-.

      Since, I purchase this handset, it having heat issue.

      I am taking up the matter with Samsung India from 12.07.2021 but not fruitful response come out till date

      Regards,

      Rajeev Kashyap.
      Cell No. [protected]
      Samsung India customer support has been notified about the posted complaint.
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        Rajeev10062016
        Aug 6, 2021
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        Address: Flat No. 41-A, L-Pocket Dilshad Garden, Near Rasoi Restaurant, Delhi 110095

        Dear Mr.Amrik Chaudhary,

        I am very disappointing to hear that you have written in below mail that you have not found any problem during the extensive research by your certified technical support engineer.

        You cannot close this case like this.

        How could you say that the unit is working fine. Have you seen/used this phone personally?

        I request you to take this phone to your home and use it personally. Also you use this phone when your family members and your children are together with you, then only you come on conclusion.

        I am the user of this phone who using this phone 24x7. There is a problem with this phone. That's why I am telling you otherwise I don't have much time to tell you.

        I will use this phone in front of you and then I will tell is there a problem with this phone or not?

        I am informing you from the beginning that there is some internal problem in this phone due to which this phone starts heating up even after using it in few minutes causing that I am not able to put this phone in my ear while attending the phone calls and you are telling me that your service engineer has checked it and they haven't found any problem.

        Mr.Amrit Choudhary, you tell me one thing. If you had bought this phone and you were facing this problem, would you use this phone or not, you tell me?

        You try to understand. It is a manufacturing defective handset due to which it can blast anytime but you peoples are not accepting Samsung fault in this case.

        Yes, I will take delivery of this Samsung phone. But before that you give me a declaration that if there is any blasting or physical injuries to my family members or my children in future, the liability and responsibility solely will be of Samsung India.

        I hope that you will find some accepting solution of this issue as soon as possible otherwise I will not have any option left to make this complaint to Samsung Ombudsman or any other concerned authority mentioning that the Samsung India is not accepting their fault in this regards.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

        From: Amrik Choudhary
        Sent: Fri, 6 Aug 2021 16:36:05 GMT+0530
        To: "rajeev82.[protected]@rediffmail.com"
        Subject: Regarding your Samsung product SM-G780FZBNINS

        Dear Sir,

        Greetings!

        This is in regards to the complaint of your Samsung SM-G780FZBNINS, bearing serial RZ8NA0585SP.

        It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

        The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we did not found any fault during its normal usage. We understand that you expect exchange/refund against the product.

        Thus, to conclude, we would not be able to cater to your request as the unit is working fine.

        Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you.
        Samsung India customer support has been notified about the posted complaint.
        Aug 06, 2021
        Updated by Rajeev10062016         Re: [Re]Heating complaint in SAMSUMG S20FE Mobile Handset
        From: Rajeev <rajeev82.[protected]@rediffmail.com> on Thu, 05 Aug 2021 16:35:09 Add to address book
        To: 1 recipient | See Details
        Dear Sir/Madam,

        I received a call from[protected] today 1503 hrs and was unable to take this call as that time I was in official meeting. Please call again.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

        From: Service Head India <servicehead.[protected]@samsung.com>
        Sent: Wed, 4 Aug 2021 00:39:41 GMT+0530
        To: <rajeev82.[protected]@rediffmail.com>
        Subject: Re: [Re]Heating complaint in SAMSUMG S20FE Mobile Handset

        Do you have a question

        or need support?

        Go Samsung Support

        Counselor answer

        Dear Mr. rajeev,



        Greetings of the day!



        We have acknowledged your concern and sincerely apologize for the

        inconvenience caused to you.



        We would like to inform you that we have highlighted your case with our relevant team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued customer and we appreciate your patience in this regard.



        Your reference number is [protected].



        Warm Regards,

        ARJUN

        Samsung India Electronics Pvt. Ltd.



        Disclaimer: All materials on this site are protected by copyright and

        intellectual property laws and are the property of Samsung India

        Electronics Pvt. Ltd. unless stated otherwise; you may access and

        download the materials located on www.samsung.com/in only for personal,

        non-commercial use.






        Your question

        Dear Sir/Madam,

        This has reference to below emails regarding heating issue in faulty Samsung Handset.

        As advised by you, I visited to Service Centre today and handed over the above handset to service engineer for your further action to resolve the above issue. Service job sheet No. [protected] attached for your reference.

        I therefore request you to find out some favorable conclusion in this regards as I will not take delivery of this faulty handset further to avoid any physical injuries to myself of my family members.

        Hope you understand my submission cited above or in below emails and expecting your positive response from your end in this regard.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        From: "Rajeev"<rajeev82.[protected]@rediffmail.com>
        Sent: Tue, 03 Aug 2021 11:07:51
        To: "[protected]@contactus.samsung.com"<[protected]@contactus.samsung.com>, <[protected]@gmail.com>
        Subject: Re: [Re]Heating complaint in SAMSUMG S20FE Mobile Handset

        Kind Attention : Mr. Dheeraj Kumar, of Strength Services Pvt.Ltd, (Samsung Authorized Service Centre),

        Greetings !!!

        This has reference to below emails exchanged between Samsung Mobile regarding faulty handset having heating issue.

        Samsung has advised me over telephone yesterday to visit Service centre again for internal check by your service engineer.

        Please confirm, can I visit to your service centre second half today.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        From: "Rajeev"<rajeev82.[protected]@rediffmail.com>
        Sent: Tue, 03 Aug 2021 10:35:19
        To: "[protected]@contactus.samsung.com"<[protected]@contactus.samsung.com>
        Subject: Re: [Re]Heating complaint in SAMSUMG S20FE Mobile Handset

        Dear Sir/Madam,

        Refer below email.

        Please advise, should I visit to M/s.Strength Services Pvt.Ltd, S-515, 1st Floor, School Block, Shakarpur, Delhi (Samsung Authorized Service Centre) today second half.

        Please confirm.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        From: "Rajeev"<rajeev82.[protected]@rediffmail.com>
        Sent: Mon, 02 Aug 2021 14:42:38
        To: "[protected]@contactus.samsung.com"<[protected]@contactus.samsung.com>
        Subject: Re: [Re]Heating complaint in SAMSUMG S20FE Mobile Handset

        Dear Sir/Madam,


        Refer my telecom had with your executive today regarding above issue.

        Please suggest which service center should I visit again.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

        From: "Samsung Customer Support Center" <[protected]@contactus.samsung.com>
        Sent: Mon, 2 Aug 2021 14:04:05 GMT+0530
        To: <rajeev82.[protected]@rediffmail.com>
        Subject: [Re]Heating complaint in SAMSUMG S20FE Mobile Handset





        Do you have a question
        or need support?

        Go Samsung Support

        Your question
        Dear Sir/Madam,

        It is a very bad experience is going on with me about the product quality as well as service provided by your team and also Samsung service centre since 12.07.2021.

        Earlier, I have submitted in my several emails that this is faulty handset having technical problem either in Motherboard or in Battery which is not supporting to installed application resulting over heating o[censored]pper surface of handset.

        I referred your email forwarded to me from email ID: Support India &ltsupport.[protected]@samsung.com> on Tue, 27 Jul 2021 16:43:52, wherein Samsung informed me that as per the remarks on service request, firmware upgrade has been done and it is working fine now against reference number: [protected].

        Accordingly I visited on 28.07.2021 to M/s.Strength Services Pvt.Ltd, S-515, 1st Floor, School Block, Shakarpur, Delhi (Samsung Authorized Service Centre) to collect my handset.

        I have physically checked the handset before taking delivery and after using 05-10 minutes, the handset getting again heat from upper body surface.

        I immediately informed to Services Engineer who was interacting with me also noticed heating on outer surface. Later on, they send me to HOD of service centre namely : Mr. Dheeraj Kumar – email ID : [protected]@gmail.com, he was also noticed the same problem and show me his personal mobile phone who was also getting extreme heat that time and reported the cost of his handset around Rs.1.00 lacs.

        In this context, I would like to inform you that I am in Insurance division and acting as Insurance surveyor & loss adjuster and engage to visit different loss site by using the navigation of Google Map to reach the site on time and also I am having two little kids at my home, but considering the present outcome of this faulty handset, I am not able to use this handset frequently.

        Please note, if any physical injuries/losses took place due to overheating/blasting of this faulting handset to myself or my family members, the solely liability will be of Samsung India (Mobile) and/or Mr. Dheeraj Kumar of M/s. Strength Services Pvt.Ltd, (Samsung Authorized Service Centre), who has already accepting his liability reported to me during my visit to their service centre.

        I would also like to submit here that by manufacturing of faulting handset by Samsung India such a high value of Rs.50, 000/ with heating / hanging problem making fool of Indian customer by making such bad mobile phones in the market.

        I would also advise Indian customers may please take caution before buying such a faulty handset manufactured by Samsung.

        Please also note that in my friend circle as well as my colleagues who are using high value handset like I-PHONE, ONE PLUS, OPPO, VIVEO & MI REALME without any heating / hanging problem and running perfectly OK with frequently using but Samsung does not.

        Can Samsung justify that why the high value handset getting heat while frequently using. I just want to inform you that I am not able to put this handset on my ear/cheek because of heating problem and also I want to know from Samsung India that where should I put this phone on my body part to attend phone calls.

        In view of the above, I am presuming that Samsung India is manufacturing Mobile handset by using same Motherboard who costing lower than the high value handset.

        I would also like to draw your kind attentions that when this handset was in Service centre, I have purchased another Samsung Mobile handset Model: A-12, which is having lots of hanging problem.

        I am unable to understand why Samsung is not upgrading/resolve such type of issues during the manufacturing process of mobile handset.

        It was also observed during my visits to service centre that most of the customers were come to the service centre with hanging issues to the mobile handset.

        I am looking forward to receive your positive response from your end at the earliest.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        From: Support India &ltsupport.[protected]@samsung.com>
        Sent: Tue, 27 Jul 2021 19:28:48
        To: &ltrajeev82.[protected]@rediffmail.com>
        Subject: Re: Heating complaint in SAMSUMG S20FE

        Do you have a question
        or need support?

        Go Samsung Support

        Counselor answer

        Dear Mr. Kashyap,
        Greetings from Samsung Customer Support!
        Providing a continued great experience is our first priority, you can contact us back if you have any queries regarding the Samsung products and we will definitely help you with that.
        Thank you for writing to Samsung. Have a great day!
        Warm Regards,
        Gunneet
        Samsung Customer Support

        Your question
        Dear Sir/Madam,

        Thanks for your below email.

        I have check with service centre and they have confirmed that the devise has been check and can collect tomorrow.

        I shall collect the device tomorrow accordingly and take delivery only after using the handset infront of their service engineer.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

        From: Support India &ltsupport.[protected]@samsung.com>
        Sent: Tue, 27 Jul 2021 16:43:52 GMT+0530
        To: &ltrajeev82.[protected]@rediffmail.com>
        Subject: Re: Heating complaint in SAMSUMG S20FE

        Do you have a question
        or need support?

        Go Samsung Support

        Counselor answer

        Dear Mr. Kashyap,
        Greetings from Samsung Customer Support.
        We acknowledge your concern regarding over heating in your mobile, and understand you are going through inconveniences because of this. We sincerely apologize for the same. We checked your record, as per the remarks on service request, firmware upgrade has been done and it is working fine now. Let us know if issue still persist after firmware upgrade, we will do the needful accordingly.
        Reference Number: [protected]
        You can track your request here: https://www.samsung.com/in/support/your-service/track-repair/
        We appreciate your time and patience.
        In case you require further assistance, please feel free to revert to us.
        Thank you for writing to Samsung! We value your relationship with us.
        Warm Regards
        Shivani
        (Samsung Customer Support)

        Your question
        Dear Sir/Madam,

        This has reference to my below email of date.

        Finally, I succeeded to visit your authorized service center namely ''Strength Services Pvt Ltd'' Service Centre: [protected], address : S-515, School Block, Shakarpur DELHI 110092 today.

        Please note service bill no. [protected] in the name of Rajeev cell no. [protected]. Copy attached for your reference.

        Now, I would request you to pursue the matter with above service center and try to resolve this issue as soon as possible.

        Please also note that I would take delivery of this faulty handset only after rectifying the heating problem.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

        From: ''Rajeev''&ltrajeev82.[protected]@rediffmail.com>
        Sent: Mon, 26 Jul 2021 12:24:00 GMT+0530
        To: ''support.[protected]@samsung.com''&ltsupport.[protected]@samsung.com>
        Subject: Re: Heating complaint in SAMSUMG S20FE

        Dear Sir/Madam,

        This has reference to your below email dated 20.07.2021 wherein you have suggested me to visit again to nearest authorized service centre of Samsung India.

        I visited several times to Vcare Service, Vasundhara, Sector 13, Ghaziabad, Uttar Pradesh who is very nearest to my office.

        During my visits, all the time their service desk not fully in service, only one or two service engineer available that time instead of 5 working stations and also they are attending the customers and repairing the mobile phones simultaneously on attending desk causing waiting time is being too longer resulting many of customers returning back from service centre without attending his turn but they don''t care whether the customer is bothering or not.

        I regret to mention here that such a stupid peoples are hiring by Samsung India.

        I would try again to visit other Service centre and will revert back to you along with service job sheet.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        From: Support India &ltsupport.[protected]@samsung.com>
        Sent: Tue, 20 Jul 2021 22:58:47
        To: &ltrajeev82.[protected]@rediffmail.com>
        Subject: Re: Heating complaint in SAMSUMG S20FE

        Do you have a question
        or need support?

        Go Samsung Support

        Counselor answer

        Dear Mr. Kashyap, ,
        Greetings from Samsung Customer Support!
        This is with reference to your query, we apologize for the inconvenience caused.
        We request you revisit the service center and submit your product to the service center and get the job sheet and share the job sheet with us that we can follow up with the service center and try to find any satisfactory solution under Samsung guidelines.
        Further, the address details of the Samsung service center are also available on our website. Please click on the link mentioned below to get more information: http://www.samsung.com/in/support/servicelocation/
        For additional information, you can revert back to us and we will definitely help you with the same.
        Thank you for writing to Samsung.
        Warm Regards,
        Vishal
        Samsung Customer Support

        Your question

        Dear Sir/Madam,

        I refer your below email dated 19.07.2021 and noted that request, i.e., [protected] was raised earlier and is closed now and the remark mentioned is that no fault was found.

        I would like to mention here that this was took place on 13.07.2021 whereas the heating problem in handset is still happing.

        Thereafter, on instruction by Service Engineer of Bharat Electronics, I have lodged complaint over telephone on 13.07.2021 again with reference no. [protected], SMS received on 18.07.2021.

        Please try to understand this is a faulty handset with some internal fault either in mother board or phone Battery which causing heating to the outer surface of handset due usages of applications installed.

        I would also like to intimate you that due to heating of this handset who will be liable for any physical losses of myself due blasting of handset.

        I therefore request you to please take this matter on priority basis and let me know my further action in this regard otherwise I have no option left but to escalate this issue with Samsung higher officials.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

        From: Support India &ltsupport.[protected]@samsung.com>
        Sent: Mon, 19 Jul 2021 04:31:34 GMT+0530
        To: &ltrajeev82.[protected]@rediffmail.com>
        Subject: Re: Heating complaint in SAMSUMG S20FE

        Do you have a question
        or need support?

        Go Samsung Support

        Counselor answer

        Dear Mr. Kashyap,
        Greetings from Samsung Customer Support!
        We have acknowledged and understood your concern regarding product repair.
        We would like to inform you that a request, i.e., [protected] was raised earlier and is closed and the remark mentioned is that no fault was found. However, if this is not the case, then you can get back to us and we will do the needful.
        We value our relationship. Thank you for being a valued customer.
        For additional information, feel free to reach us by reverting to the same mail and we will assist you regarding the same.
        Thank you for writing to Samsung. We are always happy to help you.
        Warm Regards,
        Ronak
        Samsung Customer Support

        Your question
        Dear Sir/Madam,

        Thanks for your below reply.

        Please note job sheet No. [protected] dated 12.07.2021.

        Attached job sheet for your reference.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

        From: Support India &ltsupport.[protected]@samsung.com>
        Sent: Sun, 18 Jul 2021 16:09:47 GMT+0530
        To: &ltrajeev82.[protected]@rediffmail.com>
        Subject: Re: Heating complaint in SAMSUMG S20FE

        Do you have a question
        or need support?

        Go Samsung Support

        Counselor answer

        Dear Mr. Kashyap,
        Greetings from Samsung Customer Support.
        We acknowledge your concern regarding the issues you are facing with your mobile, and understand you have gone through inconveniences. We sincerely apologize for the same. We checked your record with the given email id and contact number, however could not find any service request for this. Therefore, we request you to provide us the job sheet number which you must have received from the service center. Be assured, we will check the remarks and do the needful accordingly.
        We appreciate your time and patience.
        In case you require further assistance, please feel free to revert to us.
        Thank you for writing to Samsung! We value your relationship with us.
        Warm Regards
        Shivani
        (Samsung Customer Support)

        Your question
        Dear Customer, Please provide following details along with your query.

        First Name : Rajeev Kumar
        Last Name : Kashyap

        Email Id : rajeev82.[protected]@rediffmail.com

        Contact Number : [protected]

        Request type : Heating problem in Samsung S20FE

        New Product Installation, Service engineer visit request, Technical advice require, etc : Product under warranty.

        Product Model Number : Samsumg mobile phone S20FE SM-G780F/DSM

        Product Serial number : RZ8NA0585SP

        Address : Flat No. 41-A, L Pocket, Dilshad Garden, Delhi 1100095

        Remark :- Samsung S20 FE handset, I bought in october 2020. Since, I bought this phone, there is a problem of heating in it.

        I carried this phone for a long time and I also went to the shop from where I had bought this phone. I told him this problem.

        When I took this phone to the shop and I told him the problem that this phone is getting heating, he told me to reset its settings and update the installed apps.

        Even after resetting the phone''s settings and updating the app, there is no solution to the heating problem and if I use this phone for 5 minutes continuously then this phone gets hit.

        When this phone started getting extreme heat then I did complain to Samsung customer service center at Bharat Electronics, Durgapuri, Delhi on 12.07.2021. They return back this handset after internal check and told me that they have checked internally and there should not be any issue.

        After using the handset, hearting problem does not rectified and hence I have again lodged telephonic complaint to Samsung customer care on 13.07.2021, but no response received till date.

        I therefore request you to look into the matter and I am hoping that you will resolve this problem as soon as possible because I bought this phone only after seeing the features of Samsung s20 in the market which is costing around ₹ 50000.

        I also want to tell you that there were many different models of phones available in the market that time like Oppo Vivo but I chose Samsung because Samsung''s quality and service are good, bit I am very disappointing about the quality of such high value handset.

        I am looking forward to hear positive response from your end.

        Thanks & Regards

        RAJEEV KUMAR KASHYAP
        CELL NO. [protected]

        Sent from RediffmailNG on Android

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        Counselor answer

        Dear Mr. RAJEEV,
        Greetings of the Day!
        This is Versha from Customer Experience.
        We sincerely regret the inconvenience caused to you on your dealing with Samsung Product.
        This is in reference to your email dated 29/07/2021 regarding your complaint for your Samsung Product.
        We would like to inform you that your complaint is still under progress with our concern Team.
        The concerned team would soon get in touch with you for further updates. We request you to bear with us until then.
        Thanks and assuring you the best services always.
        Warm Regards,

        Versha Gupta

        Senior Executive, Customer Experience

        Samsung India Electronics Pvt. Ltd.
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          Address: Ch. No. 114 District & Session Court Compound Hapu

          Dear sir
          Today dated[protected] time 5:50 pm evening when I went to mobile service centre. The address is 13, Hapur Rd, Adarsh Nagar Colony, Madhuban Colony, Hapur, Uttar Pradesh 245101. My mobile phone M 51 Showing Charging Problem. At that time all the staff and technical staff are available there. and outside on the display board timing showing 10 Am to 8 PM and this timing also showing on the site also. but when I reached there the staff member said to me that we can not take your complaint our working timing is over and you can come over to Monday regarding your problem I requested to them that please check and resolved my mobile problem but they clearly denied that we can't help you before Monday and their behaviour is really very unethical. for that proof, you can check that day centre CCTV footage and their timing which are showing on the display board. it is requested to you that please set up an inquire in this matter and take strict action against the staff and try to resolve my problem as soon as possible.
          Regards
          Deepak Sharma
          Advocate
          Ch. No. 114 District & Session Court Compound Hapur
          M [protected], [protected]
          Samsung India customer support has been notified about the posted complaint.
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            S
            Shomosree
            Aug 6, 2021
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            Samsung — Samsung Galaxy tab A
            S
            Shomosree
            Aug 6, 2021
            Mark as Resolved

            Hello,

            kindly refer to Job number [protected]. I had visited Samsung service centre to repair a display issue which was covered under extra insurance. post the repair the service centre informed me that there is a physical damage which would cost 2700 Rs as this is external damage from customer end.

            In this regard I would like to inform that the issue was already there when the product was submitted to service centre.

            Please note this issue came up 2 weeks after the product was bought . this has never slipped off hand,

            I agreed to pay 1000 Rs for that as that was not done from teh customer end .

            I have had several calls made to service centre, and several promised call back which never happened .

            This has caused me enough of frustrations and loss of my mental peace as the customer service is not helpful .

            There is no help for the customer .

            Request to kindly look into the same as this is ongoing since 28th July
            Samsung India customer support has been notified about the posted complaint.
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              Shomosree
              Aug 6, 2021
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              Hello,

              kindly refer to Job number [protected]. I had visited Samsung service centre to repair a display issue which was covered under extra insurance. post the repair the service centre informed me that there is a physical damage which would cost 2700 Rs as this is external damage from customer end.

              In this regard I would like to inform that the issue was already there when the product was submitted to service centre.

              Please note this issue came up 2 weeks after the product was bought . this has never slipped off hand,

              I agreed to pay 1000 Rs for that as that was not done from teh customer end .

              I have had several calls made to service centre, and several promised call back which never happened .

              This has caused me enough of frustrations and loss of my mental peace as the customer service is not helpful .

              There is no help for the customer .

              Request to kindly look into the same as this is ongoing since 28th July
              Samsung India customer support has been notified about the posted complaint.
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                D
                Darshan TM
                Aug 6, 2021
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                Address: CHIKMAGLURU

                I purchased samsung refrigerator and for installation
                Order id: od[protected]
                Order date:[protected]
                Invoice date:[protected]
                And for installation samsung given the reference number ( your reference number is [protected] ) installation booked on[protected].
                Samsung service informed service engineer will provide the service within the 48 hrs but no one came for installation.
                Am raised the complaint on samsung support for 2 times reference numbers are [protected] and [protected].
                No one resolve the issues and all are giving fake assurance.now i returning the product, worst service from the samsung
                Samsung India customer support has been notified about the posted complaint.
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                  O
                  Omkar@
                  Aug 6, 2021
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                  (SANSO ELECTRONICS plot no 9789/3704, Kedargouri road Bhubaneswar -751002 ph number[protected], 2436145
                  E-mail:[protected]@gmail.com)
                  The above survice center's engineers harrasing reply to the customer that the PCB of microwave model number CE117AD-X/XTL will not available by the company although the customer will ready pay so kindly take necessary action to supply the same as early as possible to avoid customer harrasment
                  The engineer's statement to the customer will definitely damage the reputation of the company
                  Samsung India customer support has been notified about the posted complaint.
                  View replies
                  Your samsung service centre sanso electronics has refused to repair my Microwave woven model no.ce117adv-xtl vide job no. Jog Q7DBZCOO119M due to your company refusal to supply the mother board for my microwoven .Please supply the said items otherwise l will take shelter at Consumer Court Bhubaneswar, Odisha against your Companey . I hope you will understand the gravity of the mater. Your authorised deler is Sanso Electronics, Bhubaneswar, Odisha.
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                    N
                    Nijin chañdrasekaran
                    Aug 6, 2021
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                    Today one message comes to my mobile.your mobile number is selected to Samsung award INR3crore 50lackh this is true or false
                    Samsung India customer support has been notified about the posted complaint.
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                      C
                      chetanvats37
                      Aug 5, 2021
                      Resolved
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                      Resolved

                      Address: Gurugram

                      I have purchased a handset bearing model no - SM317FZBDINS on 09/09/2020. On 10/10/2020 i submitted the handset to MAA VAISHNAVI e SERVICES Pvt.Ltd.(MVESPL) for accidental repair, after a long span of 15 days i received the handset but soon i came to know that phone's CAMERA is not working and BACKGLASS is not pasted properly.This i conveyed to them, they updated the software(which they should have been doing at the time of repair), pasted the backglass and returned the handset after 2 days {no job sheet was given to me, so i have no record }.Then almost after one week its screen starts blinking and gradually the screen became dead (no light) so i again went back to MVESPL .This time they repaired it in 2days but no official record (no job sheet opened).

                      On 20/072021, when i need to connect the handset with charger, it was not charging so i visited MVESPL service center.They changed the charging jack and motherboard.
                      At the time of collection of handset on 23/07/2021 i found phone's body was bent and it was clearly visible (even i was not able to fix the screen guard because of the bend )
                      For this again they kept the handset for 3 more days ( again no job sheet so no official record).On 26/07/2021, at the time of receiving i enquired, how the bending problem is resolved? Is any spares of phone were replaced or repaired? but they replied in terse statement "sir, ab phone theek hai na"( sir, now the phone is perfect).
                      After a few days, its charging again stopped, so on 03/08/2021 i again visited service centre (i.e. MVESPL). This time they sited the reason that due to moisture (waterlogging) charging jack is malfunctioning and suggested to replace it ( out of warranty). I agree to pay for charging jack, but they found that other two spares of phone also malfunctioning.
                      ( phone was not water logged at all if it was due to the outside moisture then why other two parts are also malfunctioned? why screen and all other parts has no issues with water logging?.) They deviated me by siting false cooked and fabricated reasons so as to conceal their own faults in repairing.

                      Now, after one day, on 05/07/2021 the handset is still not charging ( same problem persists again)

                      I am highly pissed of by samsung's pathetic services and treacherous conduct.Till now i have spent almost double the money of its purchase invoice value.The whole purpose of owing a smartphone gets defeated as i puchased it for online coaching and study purposes.I also suffered on account of losing my precious data and time again and again..

                      kindly refund my( all money spent till date) money ASAP( Collect this handset with its original charger and box.). These circumstances will compell me to take some stringent steps as per prevailing laws.

                      Attached is the copy of concerned documents for your reference.
                      1.Purchase invoice
                      2.Service request no [protected]
                      3.Service request no [protected]
                      4.Service request no [protected]

                      Regards

                      CHETAN
                      Aug 15, 2021
                      Complaint marked as Resolved 
                      No action has been taken by SAMSUNG yet, on 15 August 2021.
                      Samsung India customer support has been notified about the posted complaint.
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                        davinder bedi
                        Aug 5, 2021
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                        Address: h no 12 miran kot chowk sant avinue

                        Hi sir my fridge does not work properly
                        I have buy my new fridge 2021 latest model with curd maker it's over frizeeing ice but cooling less then all over fridge kindly sort out my proper solution other wise return my fridge 4month old my contact no [protected]
                        Samsung India customer support has been notified about the posted complaint.
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                          RatikantCC
                          Aug 4, 2021
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                          Dear Sir/Mam,

                          I bought Samsung M51 mobile on 25-Sep-2020 (it is still under warranty period). I started getting charging issue within 6 months o[censored]sage. So I went to Jaya Nagar, Bangalore Samsung service centre in following days:

                          1) 22-Mar-2021: The issue was mostly with the motherboard but they did some fix and it worked for some days - but within 2 months again same problem started.

                          2) 01-July-2021: So again I went to same service centre as I was facing same charging issue - this time they pushed the charge pin so hard and adjusted the pin and it worked there, but again the same issue came within 7-8 days - they did not fix anything (they did not even check or open the mobile) which was very weird way of fixing charging issue.

                          3) 16-July-2021: So again I went to same service centre, but this time they started doing more drama and they are saying there is some bend which is unacceptable (I am attaching images). They did not fix anything and returned me the mobile. So I decided to go for legal actions. But before I do so, I contacted with Samsung CUSTOMER care people and meantime also I checked with the third party samsung mobile service shops before I could throw this garbage faulty product in dustbin. After 5-6 days the Samsung CUSTOMER care people called me and asked me to resubmit the mobile in same service centre.

                          4) 03-Aug-2021: So again I went to same service centre, but this time they are saying there is NO bend issue but now turned the issue to it was opened by outside shop.

                          Request you to take strict action on this case so that they will provide proper resolutions:

                          Below are the solutions and questions I have asked them through mail: (attached mail snapshot)

                          Resolutions:
                          1) Return my Rs.25000/-
                          2) or Replace the handset
                          3) or Repair it
                          4) or just answer my questions (it should not be too difficult for you if you're right in this - in this case, I have to go for legal actions)

                          Questions:
                          Q1:- I bought this M51 mobile on 25-Sept-2020 and started getting charging issue on 22-March-2021, so I went to Samsung service centre and you said they replaced the charging port, if so then why again started getting the same charging issue? - so why it was not fixed properly?

                          Q2:- I again went to the same service centre on 01-Jul-2021 (token number: 13, time: 10 AM) with the same charging issue; then the service centre guy pushed the charger pin very hard and some adjustments; left push, right push and so many other pushes - and it started charging?!! - congratulations issue fixed! This is LOL moment of this case - please add these steps in the user manual so that users can fix this issue by themselves. Now the question is; why the charging issue came again after it was fixed on 22-Mar-2021 and why it was not fixed on 01-Jul-2021?

                          Q3:- And of course do not ever think the charging pin adjustment and left/right push will fix the charging issue? - no no no, it does not! So, as it has been my duty; I went to the same service centre again on 16-Jul-2021 with the same charging issue, and this time you're saying bending issue? I have already shared the mobile images with you and you've my mobile as well - please check it by yourself. And (please use some common sense) if that was really the case, then you would not have accepted my mobile when I went to that service centre again on 02-Aug-2021? Am I correct here? Now the question is why it was not fixed on 16-July-2021? instead, they gave me an estimation of 12K (which you've mentioned in this mail) and FYI my mobile is under warranty period.

                          Q4:- After all this drama by the service centre, I decided to go for legal actions but before that, I thought of connecting with Samsung CUSTOMER care, so I sent a mail on 17th July and shared my mobile images with you - do you see any bend there (if there was any bend they service centre would not have accepted it)? After 5-6 days, Samsung CUSTOMER care called me and requested me to go to the same service centre and submit the mobile once again. But meantime (in that 5-6 days as I did not get any response from Samsung CUSTOMER care), I thought of checking third party mobile service before I through this ### mobile to dustbin and go for legal actions; and that third party mobile service also said the same thing - motherboard problem and you've to replace it. Now the question is (while blaming me for this use some common sense and ask this to yourself) why do I have to go to 3rd party even when my mobile is under warranty period?

                          Thanks you very much!
                          Samsung India customer support has been notified about the posted complaint.
                          Aug 04, 2021
                          Updated by RatikantCC                           Adding mail snaps:

                          Aug 09, 2021
                          Updated by RatikantCC                           I have not received any resolution, should I put an FIR now?
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                            F
                            Friend ZoNe
                            Aug 4, 2021
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                            Address: Bairagarh h 25

                            I have Samsung m51
                            My phone is in warranty
                            My phone has charging issue facing from month
                            Today
                            I meet - yashraj Sharma from Samsung service center at (Roshan Pura new market bhopal) he said water goes on connector - I didn’t use on water side or some thing like that i[censored]sed like that then why other charger works
                            But all other company charger works properly even fast charger too
                            And Samsung also work but on others phone
                            He has no answer he said u have toh change connector u have to pay charges then why Samsung company give warranty Yashrajsharma he has no ans of my ques and angry on me his behaviour is too bad with customer
                            Yashraj Sharma no.- [protected]
                            My no is . [protected]
                            From bhopal
                            Samsung India customer support has been notified about the posted complaint.
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                              Arvind amar
                              Aug 4, 2021
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                              I bought sam m21 for rs 12499 from Amazon on 17 Oct 20.
                              Display black slowly on 15th June 21 automatically . Ser center refuged for warranty.
                              Samsung India customer support has been notified about the posted complaint.
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                                jometmathew
                                Aug 4, 2021
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                                I went to the service centre, explained the entire issue to the lady there that my phone is not charging. It's currently completely discharged. As I am basically not from Bangalore, I don't have the invoice/warranty card right now. She kept insisting me to get the invoice, rudely asked me to go get my invoice, charger and warranty card (inspite of telling her I don't have it)

                                Then she asked me to pay for the repair in-spite of my phone being under warranty and purchase the extended warranty.

                                Service centre detail : 485, Chinmaya Mission Hospital Rd, near Paradise Hotel, Indira Nagar 1st Stage, Stage 1, Indiranagar, Bengaluru, Karnataka 560038

                                In all this I spoke Samsung India customer care several times (call voices recorded), even they are not really concerned or nor giving any proper replies.

                                Its looks like Samsung India does not have any proper quality check or verification for their own service centre vendors.
                                Samsung India customer support has been notified about the posted complaint.
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                                  S
                                  super video
                                  Aug 4, 2021
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                                  Address: At+post- khairachatar, PS - kasmar, Dist - Bokaro Jharkhand, Pin- 827302

                                  Auto on of broblm
                                  Samsung India customer support has been notified about the posted complaint.
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                                    G
                                    Geeta Lundwani
                                    Aug 4, 2021
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                                    Address: THANE WEST, MAHARASHTRA

                                    Complaint to Management

                                    Complaint regarding Bill No [protected] invoice dated 03/06/2021 for an amount of INR 76, 999/-

                                    Sir/Madam,
                                    I am writing this letter to complain you about the poorest after sale service of SAMSUNG. ON 03/06/2021, I brought a phone Samsung S21+5G for INR 76, 999/- (Rupees Seventy Six Thousand Nine Hundred and Ninety Nine)
                                    Unfortunately, your product not even in two months stopped working and screen became black while I was using the phone and there is no physical damage.
                                    I have visited the Samsung Service Centre, but the staff said there is a physical damage on the product.
                                    I would like to ask and complain that there is not even a single scratch on the display and the phone is not even getting started. I have invested an amount of INR 76, 999/- (Rupees Seventy Six Thousand Nine Hundred and Ninety Nine) for such kind of durability?
                                    I had lodged a complaint on Saturday and my phone is at the Service Centre since Saturday but nobody is bothered to reply on email or even call. I have called on the toll free number and Mr. Omkar Soni attended my call and he made me wait for 30 mins saying he may connect me to the supervisor and promised that they would get back to me anyhow but all in vain.
                                    I had dropped my phone at the Service Centre on Saturday. Even after passage of 4 days nobody is bothered to even reply on the customer’s grievance.
                                    The Service Centre is asking to pay 12, 000/-plus for getting the problem resolved which is in fact entitled for Free service under warranty period. I would like to ask the management after making a payment of INR 76, 999/- (Rupees Seventy Six Thousand Nine Hundred and Ninety Nine) SAMSUNG provides us with this kind of durability that the phone is damaged in just a span of two months. The staff just want reasons to somehow state that the product is physical damaged and that the customer cannot claim the free service in warranty.
                                    This is unfair trade practice hence you are requested to get either get my handset replaced or repaired free of cost.
                                    I hereby call upon you to resolve the issue immediately failing which we are left with no option but to instigate legal proceedings.
                                    Looking forward to a practical response from you in this lieu.

                                    Thanks & Regards,
                                    Geeta Lundwani
                                    Advocate
                                    Samsung India customer support has been notified about the posted complaint.
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                                      S
                                      Sairam95
                                      Aug 4, 2021
                                      Resolved
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                                      Resolved

                                      I have bought a Samsung TV 5 months back and now the TV display and sound both got damaged. It's been 5 days and no Service or response from Samsung. Every time when I call customer care number they will say service center will contact me and till now no one contacted me. Worst experience. What kind of cheap products Samsung is manufacturing?
                                      Oct 4, 2021
                                      Complaint marked as Resolved 
                                      They haven't replaced my whole TV unit but did some repair to make the TV work.
                                      Samsung India customer support has been notified about the posted complaint.
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                                        A
                                        Abaj
                                        Aug 3, 2021
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                                        Address: Samsung Gurugram , Haryana

                                        Hello
                                        This is submit that i have purchased Mobile Phone Model M 31 on[protected] invoice No is INYNGD-2065 of Savex Technologies and it is under warranty period it stopped working and screen became black while i was using the phone and there is no physical damage.
                                        After that i depostied in
                                        Samsung Service Centre at E 12 Kamla Nagar Delhi 110007on July 28th 2021 but till date Samsung Support give different reasons for the defect and started demanding heavy charges for the product which is entitled Free service under warranty period .
                                        My service request No is[protected]
                                        This is unfair trade practice hence you are requested to get either get my handset replaced or repaired free of cost.
                                        Thanks & regards
                                        A Bajaj
                                        [protected]
                                        Samsung India customer support has been notified about the posted complaint.
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