Samsung India Complaints & Reviews

Dear Sir/Madam,

I have been constantly using your company phone since past years and after 1 or 2 years your company phone motherboard has been repaired.
I have purchased Samsung M31s on 8 August 2020 through Amazon but just after one year on 1st September 2021 my phone has been stop working it gets black screen error.
After that I visited your service center I understood that motherboard should be replaced and it cost 8500 INR. Just within one year.
I had warranty upto 16 August 2021 but just after few days of warranty phone has stop working, so i feel so sad of purchasing your company mobile.
Every year we are not in position to buy new phone. I am not in position to spend 8500 INR for motherboard.
Kindly help me to resolve this problem. It's very hard for middle class person to buy phone again and again.I attached my invo

Sathish -
[protected]
[protected]@yahoo.co.in

I am seeing patches on display with the recently bought Samsung Galaxy M31S. I am told to get approval by samsung customer care from samsung service centre (Rammurthy nagar, Bengaluru) with job sheet id [protected]. I am also guaranteed by customer care to provide one time approval on 4th September 2021. Upon checking the delay in approval, Manivasan from the Chennai branch told me that i have damaged the screen with impact. This is a well known problem with recent samsung models like M31S and it's told to me by a samsung service centre representative with proof which is shown by the samsung service centre representative that similar issues are seen with other models as well. A Samsung service centre representative checked my mobile and created a job sheet mentioning no damages but Manivasan told me that i have damaged the mobile. By the way, I don't have even a single scratch in my mobile display and this incident makes the customer get frustrated as the trust with Samsung is lost.

I have been using Samsung for the past 15 years and seeing the quality degrade will make me want to move out as a Samsung customer.

It's a waste of time and money to be a Samsung customer.

Hi,
I am using Galaxy M30s from past 2 years, the functionality of mobile was good.
However 2 days back my display screen gets purple screen problem for which I took mobile to Samsung authorized service centre Rewa(M.P.). They replaced my display screen but my phone calls not working properly. It only audiable in speaker mode. Also response time on screen seems delayed.
This is very pathetic experience/ not acceptable from such Samsung authorized Service centre.

We have purchased a refrigerator in the month of February 2021 but its product no working and so many time complained to concern, every time some person visited but no satisfactory answer so required please short this issue other wise they will no concern about it. time is going on after one kindly do the needful on top priority.

thanks
shobhit
[protected]

I purchased a curd mattro from Croma .it is not working properly from incially, lot of sound problem, ice in frizer many times engineers visited but no solution, I am requesting to samsung India to replace as soon as possible I will not allow engineers to come home in this covid period please replace this product

I have been constantly using your phone since past 3years nd after 1or 2years your phone motherboard has been destroyed .I have purchased Samsung M31s on 1september2020 through Amazon but just after one year on 2nd September 2021my phone has been on stop working it gets on and off by its own. After that I visited your service center I understood that motherboard has been destroyed. Just within one year. I had warranty upto 1september 2021 but just after one day phone has stop working so we are fool or what every year we are going to buy new phone nd every then nd now asking for motherboard has problem spending 19000 on phone is I think so worthless this is the worst thing I have got either you help me to resolve this problem or I'll sue case on your product. It's very hard for lower middle class person to buy phone again and again.

I have a Double door Samsung Refrigerator.In March 2014 I complained about the cooling issue.After many a phone call the call centre assigned the job to a incompetent service centre.The technician filled excess gas and I was charged a hefty amount.After some days the water started leaking from the tray at the backside.I complained again to the Samsung call centre who sent another technician who told me that due to excess gas filling there is frosting problem, hence the leakage.Was it my fault that gas was filled up excessively? The same technician told me that I have to pay for fresh gas.I complained to the call centre who promised me they will send someone else.Another call from a different centre who again told me to pay, without them visiting my place.I complained again and was told that they will send somebody.
This is an extremely frustrating experience and I vow that I will never buy a Samsung product and start a campaign in social media not to buy a Samsung product due to poor quality and hopelessly pathetic service.

Dear SAMSUNG Customers,

BIG BAN on SAMSUNG Mobiles as they are using FRAUD CHEAP LOW Quality Motherboards in their recent Mobile Series (M30s, M31... MANY Other series) ... and is confirmed by SAMSUNG Higher Management.

When my Samsung M30s has got Auto restart. Hanging issue right after warranty period (couple of months after 1 yr), their authorise service center puts the blame on me saying, its LCD issue.. You have broken it.
Their Job requests are : [protected] & [protected]
After inspection the repair cost for replacing Motherboard is 11, 000rs (inclusive GST), where as the total Mobile cost itself is 12, 500rs. How big cheaters they are?

When i have shown the SAMSUNG official BLOG ( https://r2.community.samsung.com/t5/Galaxy-M/%EF%B8%8FAVOID-M-SERIES-PHONES-IN-S...⇄ ), they agreed its because of FAULTY DEFECTIVE Motherboards.

Their customer care is do much of carelessness and arrogant to help on it.
Very pathetic Samsung Service...No Action from Senior Management. No reply to customer emails.

BIG BAN on SAMSUNG PRODUCTS... They started using LOW CHEAP FRAUD motherboards which are programmed to STOP right after WARRANTY

RT54H6679SL/TL repair issue escalated to claims manager who e mailed and called and made some promises after 4 days of complaint ..today is 5th day, no movement, no revert back by claims manager on my email replies n queries, no call, no fulfillment of the commitments made yesterday..6 days of no help from Samsung...

Samsung mobile never buy in any cost. Very bad experience with me. Samsung services center also fraud with customer. I also submit my complaint many time ... [protected] My complaint no. in the end i write the mail CEO Samsung but as same no one call to me .Samsung people kept my mobile and my money. why did such a big international company need to keep my mobile and my money.From today onward i swear thet i will never suggest to take any product samsung...

When a costumer is buying a new Samsung mob phone on exchanging the old Samsung phone, there are many models which are not in the exchange list. when the company itself is not included the model which they launched earlier them how a customer get the confidence of buying Samsung product again. There shall be the provision that if a customer is buying the new mob in replacement of old mob of same company, he should be offered a good exchange price because he has shown trust and faith, loyalty to the company. In this way you can have a long lasting relationship building with the customers.

My mobile (Samsung galaxy m30s) is 18months old
I have updated the recent mobile update given by you
The phone frozen for sometime, auto restart then hang on Samsung symbol.
It gets restart repeatedly

All the M30S users are facing this issue after the update

I had already contacted Samsung Customer support, they gave some instructions, I followed them but it was not resolved

I went to service centre, they said it was the motherboard issue costing around Rs 8000

It was the update that damaged the mobile and saying it was the problem of motherboard

Many M30S users got the same reply of motherboard issue when they had gone to their respective centres.

Why Samsung is not responding to this?

You are cheating the customers

Team Samsung

We are delighted with your all services rendered.

We are thankful of your team of service and call centre and Mr. Ramanikbhai the dealer who sold the referred mobile to us.

We humbly request henceforth please no one will call or communicate regard to take delivery of the said accepted defective piece as you denied to replace / refund or compensate for the same obviously with your all limitations.

We happily donate the said piece in the welfare of your team and dealers family fund. This is a blessing from a person of middle class to a big multinational company and associated members growth likewise.

Thanks and Goodbye TO SAMSUNG AND ITS RESPECTED ALL TEAM MEMBER AND DEALER

MUST SAY A EYES OPENING EXPERIENCE.

Sorry to bother you too.

H P SARAF

Samsung phones of M and A series are facing auto restart issue mostly after 1 year and the phone freezes and becomes unusable, the service center is asking straightaway to replace motherboard for Rs.8000 to Rs.9000 without checking the phone.
The company is not accepting their fault and not providing free replacement. The customer is silently baring the cost.
We want free replacement.
I am attaching some photos o[censored]sers facing this issue, there are more than 1000s of issues.

I am from hubli Karnataka I parched Samsung m51 date 11/11/2020 i am facing the hanging issue and I am visited service center many more times the service center team not providing me best salvation and the service center manager talking with me a wrong behaviour so if your higher team want to contact me this is my mobile number if your higher team not contact me i will go to consumer court and compliant against Samsung so I request you Samsung please contact me has possible has soon

Display of my Samsung LED shown lines beween LED

Mobile break n screen issue

Sir, I have purchased Samsung M30s about 1 year ago.And I am happy about the phone.But suddenly last week I had updated my phone, thereafter my phone got stuck at opening logo, can't even use there after.I had send the phone to Service Centre, after the checking they told, it was mother board issue, after the software update, and it cost about 8000 for recover the phone, also they told that it's a manufacturing defect.
As a satisfied customer, this is a bad experience for me, since I had used Samsung phones for last 15 years.
Sir my humble request is pls call back all Samsung M30S phones or provide free instalation of new mother board for the customers.
Pls consider the issue by Samsung India seriously.
Thankyou

I had purchased Samsung galaxy M01 mobile on october 3, 2020 from Savex technologies pvt ltd, Tiruvallur through Amazon online shopping.

order number[protected] order date: 03.10.2020

Now flash light is not working in my mobile and due to that, unable to take photos during night times.

As i am in textile machinery service, flash light issue is giving problem to my profession.

Kindly arrange to rectify the issue.

IMEI - [protected].
Invoice number - IN-MAA4-160776

Nearly a week ago I have raised a request that my washing machine is not working properly and employee from nearby Samsung centre confirmed that there is a hole in the outer tub fixed to the machine that causes the leakage of water while machine is running. I had a communication with the service centre person personally and they have taken the machine to service centre and confirmed that it would take nearly 5 days to deliver again as it takes time to have a spare part of the machine.

6 days later, they have called and confirmed that the machine is working fine now and we can pay to them and I paid 3000/- to them . The machine was not delivered for two days even after repeatitive calls to the service centre. This clearly picturizes the negligence of Samsung over the customers. They are not at all responsible. Finally today my machine was delivered to home, and they only have fixed at a respective place in my home and left the place as earliest . As soon as I check whether the machine is working or not, I could see the leakage of water again and this time the machine is not releasing the drained water as well and could see the scratches too on the top/sides of the machine.

I don't know like why the people are so irresponsible in Samsung and they even didn't checked whether machine is working properly or not. Seriously, I am vexed by the service provided by Samsung and now I need to register a complaint again and don't know how many days it takes this time.

Poor service.