Samsung India Complaints & Reviews

My phon display color out so plz help... my phone warranty...
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We purchased above quoted model on 08 oct 2017 for invoice value of INR 82000/-
May last week of 2021, the freezer part stopped working. The fridge part was cooling sufficiently. Raised complaint. Engineer came and diagnosed it as choking of refrigerant and advised change of filter and recharging of gas. Technician came on June 1, 2021. Did the service. Paid service for INR 2250/-
The Fridge worked for one day and then both fridge and freezer stopped working. Again raised a complaint. Engineer came and diagnosed that compressor has stopped working due to overcharging of gas.
As compressor was under warranty, asked them to replace. Engineer said it would come in one day and would be replaced.
However, we got an update that compressor is not available and Head office has cancelled the PO as there are no supply of parts happening due to lockdown.
They offered discount voucher after deducting depreciation at 50%. After bit of negotiation and huge follow up received voucher for INR45920/-(56% of invoice value) on June 25, 2021.They handed over the voucher and took the old unit.
Sunday, 27 June 2021, we went to Samsung Plaza, Shri Vedic Electronics, Manikonda, Hyderabad, negotiated and bought model no. RS55K50A02C against the voucher and paid INR 26080 additional for the fridge.
Tuesday 29 June 2021, fridge was delivered. Wednesday 30 June 2021, Technician came for installation and observed a big scratch on the body of the fridge. We called the seller and explained. The seller is refusing to exchange the piece with a new piece citing no stock and also that we bought against voucher and we have got the fridge at very low price as it was a display piece.
Now the fridge is still uninstalled and we are without a fridge since last one month and more. Escalated to the area ASM Mr. Ananda Shiva Kumar, and he is also mentioning it as incidental damage and not co-operating.
We have been cheated by the company from the service as well as the sales team. Their top management is totally unresponsive.
Request your help to sort this out. For repair work which should have been done free of charges, we have paid additional INR 26000/- and we still dont have a functional appliance.

I have been struggling to get some kind of Support from Samsung. My phone M21 is under warranty and Samsung is just trying to avoid the repair. My motorola and Iphones are getting service, but for Samsung they have Govt restriction.
CUSTOMER Support keeps disconnecting the calls as soon as you call them to inquire about open ticket. They have literally hung up on me every time i have called them.
I tried to Email CEO and got a response from Service Head apologizing, but no response. Some ### callback and never return. I guess Samsung is going Bankrupt and planning to quit India
///////We would like to inform you that your case is already running on the CEO desk. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued CUSTOMER and we appreciate your patience in this regard.
Your reference number is [protected].
Warm Regards,
Atul Singh/////

Hii,
I purchased a new samsung s20fe mobile on march 4th after 10 days the mobile get hanging, very slow nd overheating troubles.I went to samsung service centre they said tat we will check your mobile nd updated my mobile.. after 15 days mobile gets off automatically thn it will restart after 2 hrs..its the issue in new Samsung s20fe mobile. How can i use this fault mobile, its very annoying. In service centre thy want to open up my new samsung mobile, thn whats the value for tat. I didn't bought a second hand mobile to repair nd openup my mobile. Loss of money nd time, no responsbilities from samsung team for their new products. Hurted too much nd wasted

I have placed order #[protected] on MARCH 20, 2021 for Convertible 5-in-1 Inverter AC AR18AY5YATZ, 5.0kW(1.5 Ton) 5 Star AR18AY5YATZ-F but company has cancelled the order and refunded the amount after 1.20 month in on 25th April'21.

This is not acceptable from brand like Samsung, they continuously given the false commitment against delivery almost for a month.

With Best Regards,
Shrigopal Mishra
[protected]

Respected sir
Through this letter I want to drew your attention towards you that on 22nd april one of your engineer vist to my home and while repairing he broke one of the part of refrigerator.. But my refrigerator worked for some days and then it was not working.. so I had complaint so many times in service centre but every time they registed my complaint but engineer was not sent from your side.. And I also vist near samsung service center nearest of my house but they are talking so RUDELY and also not taking any action.. the service centre name is DAY TO DAY MOBILE OPPOSITE VIJAY CINEMA NAWADA-805110... And 2 months passed but there is no response from samsung...
Therefore, I would be my yq. Ab if you take action as soon as possible.. And I'm also attaching dange part and the receipt

I have to point out that a certain Miss Neha Kakkar has again and again opened and closed the case file without solving the problem. She has told me time and again that I have changed your job card for your satisfaction but this would not matter. She says I am the highest authority and whatever I say will be done and I cannot speak to anyone else. I have already been to service station 2 times once in Veraval and once in Keshod. The pcb of my phone has been changed than also the problem exists. The service centre personnel says now nothing more could be done in this phone. You guys just don't want to accept that the handset is faulty and harass the customer as you have already got the money. I have been following up after this for more than 10 months. how much more time you shameless people need.

I purchased a Samsung TV towards the end of 2020 and the TV is still in warranty, since the I purchased the TV there was issue with wi-fi connectivity.

An engineer visited once and replaced the network adapter, then it worked fine for sometime, but the same problem arised again and I am unable to connect my TV to wi-fi.

I want the TV to be replaced or issue me a refund and i will go and get a TV from a competitor brand as it seems like that I have made the worst mistake by purchasing a Samsung product.

I just want help via this channel, I am very disappointed products of Samsung which I feel not reliable, I have purchased Samsung washing machine and microwave and both product cost me around 30K. Now both product are having issue in every 8 and 10 month and each time I request to Samsung to fix issue and they charge every time around Rs. 3000. Now total money I have paid in service around 15k apart from cost of products. Last time 8 month ago they again installed new PCB board in my washing machine, each time they installed new PCB in both product, Each time only PCB having issue whether It was Washing machine or Microwave. Now again they are asking me to Pay Rs.3000 for PCB of washing machine.
And each time TVS Electronic Ltd from Pune handles my request and Last request they did some fraud when they installed PCB, They created wrong bill for me to pay which I am attaching below. They installed some local PCB and asked me to pay full money as service center charged.
Now I don't want to pay for same issue again and again, Please help me on this, If I am purchasing a product worth 30k and paying around 15k plus in issues then products are not good.

I have attached request numbers as well in screen shots.

Hello,
Subject : Need to replace my defective refrigerator samsung purchased on 20 Jun 2021

Dear sir,
Myself rishab nawalkha, I have purchased Samsung refrigerator on 20 june 2021 which is defective, so please replace my refrigerator ASAP.

Details are as follows and bill and defective refrigerator image are attached for your reference

First Name :rishab
Last Name :nawalkha
Email Id :[protected]@gmail.com
Contact Number :[protected]
Request type : Defective Product
Product Model Number : RT42M553ESL/TL
Product Serial number : 0FST4DAR100246

I purchased a new SAmsung Smartphone two montrhs ago. Its screen went blank ten days ago.
I gave it to the Samsung Udupi service centre a week ago.
Three days after that I got a call from the service Center sayingthat there is a dent on one side of the phone so it is not covered under warranty. I was told that I have to pay Rs. 3800/- if I want to have it repaired. The phone is just two months old.
The phone was inspected when it was deposited at the Service Center. No dent was observed at that time.
I feel the Company is doing this to charge me a huge amount by not honouring the warranty.
I complained to Samsung India Head giving the above deatils, but they are not giving a proper reply. I am being repeatedly told that I must go through their Warranty rules. My phone is held by them and I have been informed that my complaint has been closed.
This is not proper.
May I request that the case be investigated and corrective action be taken against the Company.
Regards.,
Brig (Dr) Surjit Pabla
Manipal.

I have purchased Samsung A21s on 2 Sept. 2020 by this date till now I faced many problems day by day reached to customer care but there also I am not satisfied I only want now to replace my phone because I faced many mentally harassment and financial harassment I hope you would response. And according to law also you have to compensate for these harassment which I have faced in last 10 months. Thank you
Phone no. [protected]

Display shutter not working

I have purchased Samsung Galaxy M31 on 20/09/2020 from Amazon after I used 8 months now I noticed sudden patches on display and it's covered all and I can't able to use my phone. I went to my nearest Samsung service center Kattappana, Idukki, Kerala state and they told me it's not cover under warranty but it's look manufacturing defect because there is no scratches or cracks in display this issue happened from inside of the display .I spoke to Samsung escalation team but no use
I buy this phone from Amazon and spend 17500 and it's not right again I need to spend 5k to 6k for display when the issue not happened from my side. As per the Samsung policy device have 1 year manufacturing warranty and they didn't mention like display warranty not included.

When I spoke to Samsung service team they told me to arrange a call with supervisor and after 4 days as well no response from anyone .
I never faced this kind of bad service from any other company.
The phone is not a one day used product if company selling they should responsible for the service . now I can't able to use and I need to run around with Samsung service centre, customer care and support team every day .

Attaching my Job number

JOB number: [protected]

Naveen Mathew
Phone number: [protected]
Email: [protected]@gmail.com

Purchased on 28March 21-there is leakage of liquid on the right hand side of the screen is increasing day by day but no damage on the screen.

This has started suddenly with small blue patch on the middle of the right side screen corner.

Photo attached herewith -accordinglyg this is covered under warranty.

Unable to upload the photos due to size restrictions -contact me on mobile no. [protected]

Please confirm.

Purchased on 28March 21-there is leakage of liquid on the right hand side of the screen is increasing day by day but no damage on the screen.

This has started suddenly with small blue patch on the middle of the right side screen corner.

Photo attached herewith -accordinglyg this is covered under warranty.

Not able to upload photo due to size restrictions. If you send me email id I can send the photos

My contact no. [protected]

Please confirm.

Hi sir/madam,
I have purchased last month samsung invertor ac in sathya show room chennai porur. An installation they can send junior engineers to fix ac. They are installed not properly. They are fixed ac after 20 mins water leackage has been occured. Then again they fixed problem. After one month usage ac cooling not effective and produce noice also loud.. I had complaint to book 1st free service via customer care they are taken booking only.. They are not giving a service engineer number. They are simply telling engineers will be calling you. Yesterday one technician come to service. but, He is dont know the service worst reply to me. Harsh behaviour. He is telling " go to purchased show room, am not the responsible person". Sathya showroom also not responding properly. Please take necessary action.

Dear Samsung care team,
Firstly, I would like to thank you guys for making life easier by providing service.
Recently I have purchased a Samsung M31 Mobile from a nearby store, and the bill is attached in the mail (Pic - 1). First 4 days the mobile was working fine. On the 5th day, the mobile camera and mobile process become very slow. Camera Issue - while capturing images getting blurred, it cannot auto focus.I informed the shop owner from where I bought this mobile.
His reply was :- This is not my issue, it's a mobile problem. Go to the service center and ask for repair. After several discussions with shopee i had no choice but to go to the service center. Service Center :- when I visited the service center of Samsung located in SAI-CHOWK Pimpri, they told me that mobile cannot be replaced, it's because this product is an online product so they cannot replace this Mobile phone. He said he will repair this mobile, but a new product has an issue so i demand for the replacement. (PIC 2 - slip given from Samsung Care center Pimpri).
Note :- 1) This non-documents slip, I'm going to raise a complaint against service providers samsung pimpri, in consumer complaints court. 2) If you do not replace the online product, then why do you sell your products online.3) I request you to replace my product.
Pic 3, 4, 5 is Box and other details of mobiles.I'm a regular user of Samsung products.
First Name : ROHIT Last Name : BIBATEContact Number : [protected]Request type : REPLACE PRODUCTProduct Model Number : ATTACHED TO MAIL PICTURE 3, 4, 5Product Serial number : ATTACHED TO MAIL PICTURE 3, 4,[protected][protected][protected][protected][protected]----!
Thanks & Regards Rohit Bibate+91-[protected]

I'm Abhishek, and I bought this AC from Samsung app under order ID [protected]. This AC was advertised as having Auto-Clean and Good Sleep feature. When the product got delivered to me and was unboxed, I discovered that these features are not available in this AC, and called up customer care. They told me to wait till product installation, and feature is available and will be explained by technician. The technician post installation denied that he is not aware of product features. I escalated this issue to Samsung product expert team, and they told me that this particular model doesn't have these features. Its been more than 15 days and I have been following up with Samsung, but no response yet on what are they doing to resolve this concern. Samsung's product support is by far the worst I have ever experienced.
I feel cheated for buying a product from a company who can tell lies on product specification page just to sell their product.

I am expecting Samsung to own up to their mistake and compensate me by offering the product which should actually have all these features in actual.

I bought Samsung A21 mobile phone. After 4 month, speaker was not properly working. I showed the phone in a service centre in Lalpur, Ranchi. They said that they will update the software. They took 3 days just to update the software. After that call, message and internet function was not at all working. I want my mobile in working condition or a new mobile.