Samsung India Complaints & Reviews

I have purchased a fridge on 2015(Saravana Stores Tnagar) and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill but i have the warranty slip with me. I am trying to get the invoice from Saravana Stores but they are not responding.

Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge -...

सैमसंग एस20 एफ ई मोबाइल बहुत ही घटिया है।यकीन नही है तोआपलोग खुद चेक करके देख लिजिए। 5 मिनट विडिओ रिकॉर्डिंग करके या 15 या 16 मिनट बात करके खुद देख लिजिए बहुत ही गर्म हो रहा है और बैट्री भी बहुत जल्दी खत्म हो रहा है।सैमसंग कम्पनी के सारे के सारे अधिकारी और कर्मचारी कामचोर और भ्रष्टाचार मे लिप्त है

Hi...my self Rahul agrawal complaint my ac at 14th may till now my complaint is not solved customer care are pathetic and didnot respond and service centre tell kal aayunga and mentally torture plz solve my issue..

Its been 3 Weeks when i highlight the issue to Samsung customer service and to service head team, and still not receive any response about my phone Samsung A30s.

we started facing issue with in a month of buying the product.
1 - Screen goes off - Samsung service center team took a week to fix the issue
2 - Network Issue - finally Samsung service team denied to fix the issue and stated that they found liquids in the mother board, hence it can not fix.

i called the service center guy almost 10 times a day, and they never respond, when i complain in the customer service team about their non response behavior, they called back and informed that my phone is non repairable.

either i pay 8500 to them to fix it, or it can not be fixed.

nobody listen in Samsung, i sent multiple emails and calls but no resolution.

Service req no:[protected]
Till 25th of May it is moving around
What is goin on???
ABSOLUTE DISSAPOINTMENT !!!

Hey,
I had purchased Samsung Galaxy M31 on 28.01.2021 from Amazon and since then the phone hangs alot. Suddenly, restarts while I am working.This is really creating alot of problems for me. It's just 3 months since I bought this phone and this is happening.

Looking forward for my problem to be dissolved.

Thank You.

I ordered the Samsung FF 465L 3S RT47M623ESL RL STNLS- from Reliance Retail Limited Nizampura Road Vadodara on 09.11.2020. I used my HDFC debit card for this transaction. My order was delivered on 09.11.2020.

On that day there was an offer going on which was ''Rs. 9000 instant cashback on using the HDFC debit card''. Till date even after doing multiple rounds of follow-ups cash back not received till today..

Even today when I called the customer care department, they asked us to wait for sometime. I am not getting any response or solution to this problem from anyone.

please resolve this issue asap.


Documents attached for your perusal

My Contact No [protected]

Dear Team,

I have purchased a Samsung fridge 2 may 2019, during the 1st year of warranty the fridge has malfunctioned thrice where the engineers earlier were not able to find the issue, Now the same problem has started where the lower portion of the fridge stopped cooling, this is the 4th time we are facing this issue .Kindly provide replacement of the Refrigrator as the company has provided me poor quality product, we trusted samsung as we were using it earlier but this time the product quality is pathetic .Need a kind attention on this and plz provide the details of the nodal officer, kindly resolve it earliest as possible .
Mob no . [protected]

I have some problem to repair my mobile phone, i am going to samsung service center to repair my phone but the exicutive tell me your mobile has out of warranty but actually these mobile has in warranty...actually in these mobile the display color problem create by automatically i have not create any impact damage or physical damage but the service center and the Samsung senior person don't understand my problem and they are tell me it's your physical or impact damage but i have clarify i have don't create manually these things happen automatically. but the has not ready to repair my device...

I have moisture problem in my new refrigerator. I bought it in Jan 2021. Just in 5 months i am facing such issues in an expensive refrigerator. Pathetic support team. Your engineer come and say we will talk in the company and tell you, but none has ever called back. I really regret buying Samsung.

I want my faulty device to be replaced.

Samsung's technician (ph:[protected]) took the mother board of my TV for repair and fixed it back once when it didnt even work for one day. And took it back again not to return. He neither picks up my phone not even returns the Board (without which TV does not even have scrap value).
Samsung should chuck out such employees and hire only people who are capable after background checks. Not such cheats and incompetent anti social elements

Hello Sir / Madam,
I have a Samsung refrigerator model number RA20YVMS1/XTL. I have registered a complaint on 3 April to repair my refrigerator on WhatsApp number of Samsung company with complaint no.[protected].Company's service engineers came and change the parts but the fridge was not repaired. On 6th April a new complaint was filed by me again on the company's WhatsApp number with complaint no.[protected]. Again the company's service...

I purchased Samsung mobile phone on 17th Feb 21 and from the same day i am facing heating and battery drainage issue for which i went to shopkeeper to replace the phone but he denied and asked me to visit service center. So after visiting Service center multiple times they denied to repair the phone as they didn't found any issues in the phone. While using the during the call battery is getting drain to 50% within one hour and it can't be used without headphone as it is heating so much.

Date of incident:- 17th Feb 21.

I request you to either replace the phone or repair the battery. As this is my hard earned money and i purchased this phone for Rs. 35000.

Your prompt support is highly appreciated.

I purchased Samsung mobile phone on 17th Feb 21 and from the same day i am facing heating and battery drainage issue for which i went to shopkeeper to replace the phone but he denied and asked me to visit service center. So after visiting Service center multiple times they denied to repair the phone as they didn't found any issues in the phone. While using the during the call battery is getting drain to 50% within one hour and it can't be used without headphone as it is heating so much.

Date of incident:- 17th Feb 21.

I request you to either replace the phone or repair the battery. As this is my hard earned money and i purchased this phone for Rs. 35000.

Your prompt support is highly appreciated.

Hello Samsung mene purchase kiya aapke yaha se note 10 lite generally mene isko gaming ke liye tha lekin yeah bilkul hi bekar processor ke sath anee wala device hai much lagging issues response nhi karta bhaiya aapka device paisa barbad hai bhai orr bhi cheege hai processor ko chod ke jaise calling response agar mene koi call lagaya hai to yeah to 4-5 second ke baad bolenge hai lagunga ki nhi 40k invest karke agar aise devices dene wale ho to isse ache to fir vivo or oppo hai kam se kam itne problems to nhi hote. I suggest to everyone one please don't purchase these type of product of Samsung

I have submitted my samsung Note 8 on 13.05.2021 as its screen was not working. They accepted the phone and asked for 50% deposit of approximate charges, when enquired they said that the approximate charges will be 13200. I had to pay 6620/- a 2% extra because I paid it via card. The bill number I was provided is [protected] with a confirmation that the device will be repaired with 7 to 10 days. Today on 02.06.2021 when I tried calling the service centre’s contact number, the call was unattended and when I tried to check the status online to my shock I found out that There isn’t any information available for the above given bill number, when I tried contacting Customer Care[protected] they confirmed that the order was cancelled on 29.05.2021. I informed them that I was not informed about this and I should have been contacted and informed of the same and the money should be refunded to which the customer service advisor apologised and said that he have arranged a call back. Why is Samsung Service so lenient in handling customer problems even when we are having tough time working from home. My office data is there in my Note 8 which I can’t access and the poor service is adding more problems.

Order ID [protected]. I brought Samsung tablet through Samsung App using ICICI EMI which had offer of rupees 3000 cash back in 90 days after puchase. I was told by Samsung that cashback will come in 90 days, after 90 days when I called samsung they told me it will come after 6 months. After 6 month they told me to wait for another month.

Its 9 months now, they tell me that cashback is already given but samsung is not willing...

Order ID [protected]. I brought Samsung tablet through Samsung App using ICICI EMI which had offer of rupees 3000 cash back in 90 days after puchase. I was told by Samsung that cashback will come in 90 days, after 90 days when I called samsung they told me it will come after 6 months. After 6 month they told me to wait for another month.

Its 9 months now, they tell me that cashback is already given but samsung is not willing to disclose cashback date or transaction number.

ICICI Bank says they haven't received any cashback or any request from Samsung. Even I checked all my credit card statements but haven't received any cash back.

I sent several emails to Samsung & I call them every week. The only response I get is to wait as they have raised ticket but ticket gets closed & my cashback issue is never resolved.

I have been following up from past 6 months, marked several emails to Samsung & spoke with customer service almost every week. Feeling very tired now.

I even sent an email to Samsung service head & CEO but still waiting for resolution. SAMSUNG SENT EMAIL THAT THEY GAVE CASH BACK BUT THEY ARE NOT SHARING THE CASH BACK TRANSACTION DATE & TRANSACTION NUMBER. ITS SEEMS LIKE A BIG FRAUD WITHIN SAMSUNG.

CONSUMER COMPLAINT FORUM PLEASE HELP ME.

Sir,
I was purchase samsung galaxy M42 through your official online store and my order Id is [protected].
It was delivered me on 15may 21.
When I was open mobile I found that camera was not working even on several times factory reset and mobile update as advised by you.
I was complaint to samsung customer care support on 16may 21 with Ticket ID-2032133, 24may 21 with Ticket ID-2043724 and complaint no.[protected].
But I couldn't get solution of my problem and I was told to visit samsung service center after lifting lockdown.
On 1jun 21 I was visit to Ankur samsung service center, Agra after checking mobile phone he didn't find software issue and advise to open mobile for checking hardware issue.
Inspite of that he couldn't find any issue However mobile camera was started functioning.
He told me that it was software issue and I resolved it .
He asked me to come after 3days because closing parts of mobile is not available.
My issues-
1.if I would purchased same mobile from other site it could be easily replace by them.
2.if Mobile had software issue why would it was open and asking 3more days for close it.
3.who is responsible for issue in new brand new mobile.

Even after waiting for almost 17 days when I couldn't find out any solution, I have been lodged complaint to National consumer forum(docket number 2757835 ).
If you would not replace mobile then I will fill case against you and also share on social media for your poor service and product .

Regards
Ravi Jain
Mob.[protected]

Plz bring more optimization for gaming and if possible plz disable GAME OPTIMISING SERVICE. plz plz i[censored] will do so you have big profit . U have never brought update on gaming plz bring update to increase gaming performance