Samsung India Complaints & Reviews

I purchased a Samsung TV towards the end of 2020 and the TV is still in warranty, since the I purchased the TV there was issue with wi-fi connectivity.

An engineer visited once and replaced the network adapter, then it worked fine for sometime, but the same problem arised again and I am unable to connect my TV to wi-fi.

I want the TV to be replaced or issue me a refund and i will go and get a TV from a competitor brand as it seems like that I have made the worst mistake by purchasing a Samsung product.

I just want help via this channel, I am very disappointed products of Samsung which I feel not reliable, I have purchased Samsung washing machine and microwave and both product cost me around 30K. Now both product are having issue in every 8 and 10 month and each time I request to Samsung to fix issue and they charge every time around Rs. 3000. Now total money I have paid in service around 15k apart from cost of products. Last time 8 month ago they again installed new PCB board in my washing machine, each time they installed new PCB in both product, Each time only PCB having issue whether It was Washing machine or Microwave. Now again they are asking me to Pay Rs.3000 for PCB of washing machine.
And each time TVS Electronic Ltd from Pune handles my request and Last request they did some fraud when they installed PCB, They created wrong bill for me to pay which I am attaching below. They installed some local PCB and asked me to pay full money as service center charged.
Now I don't want to pay for same issue again and again, Please help me on this, If I am purchasing a product worth 30k and paying around 15k plus in issues then products are not good.

I have attached request numbers as well in screen shots.

Hello,
Subject : Need to replace my defective refrigerator samsung purchased on 20 Jun 2021

Dear sir,
Myself rishab nawalkha, I have purchased Samsung refrigerator on 20 june 2021 which is defective, so please replace my refrigerator ASAP.

Details are as follows and bill and defective refrigerator image are attached for your reference

First Name :rishab
Last Name :nawalkha
Email Id :[protected]@gmail.com
Contact Number :[protected]
Request type : Defective Product
Product Model Number : RT42M553ESL/TL
Product Serial number : 0FST4DAR100246

I purchased a new SAmsung Smartphone two montrhs ago. Its screen went blank ten days ago.
I gave it to the Samsung Udupi service centre a week ago.
Three days after that I got a call from the service Center sayingthat there is a dent on one side of the phone so it is not covered under warranty. I was told that I have to pay Rs. 3800/- if I want to have it repaired. The phone is just two months old.
The phone was inspected when it was deposited at the Service Center. No dent was observed at that time.
I feel the Company is doing this to charge me a huge amount by not honouring the warranty.
I complained to Samsung India Head giving the above deatils, but they are not giving a proper reply. I am being repeatedly told that I must go through their Warranty rules. My phone is held by them and I have been informed that my complaint has been closed.
This is not proper.
May I request that the case be investigated and corrective action be taken against the Company.
Regards.,
Brig (Dr) Surjit Pabla
Manipal.

I have purchased Samsung A21s on 2 Sept. 2020 by this date till now I faced many problems day by day reached to customer care but there also I am not satisfied I only want now to replace my phone because I faced many mentally harassment and financial harassment I hope you would response. And according to law also you have to compensate for these harassment which I have faced in last 10 months. Thank you
Phone no. [protected]

Display shutter not working

I have purchased Samsung Galaxy M31 on 20/09/2020 from Amazon after I used 8 months now I noticed sudden patches on display and it's covered all and I can't able to use my phone. I went to my nearest Samsung service center Kattappana, Idukki, Kerala state and they told me it's not cover under warranty but it's look manufacturing defect because there is no scratches or cracks in display this issue happened from inside of the display .I spoke to Samsung escalation team but no use
I buy this phone from Amazon and spend 17500 and it's not right again I need to spend 5k to 6k for display when the issue not happened from my side. As per the Samsung policy device have 1 year manufacturing warranty and they didn't mention like display warranty not included.

When I spoke to Samsung service team they told me to arrange a call with supervisor and after 4 days as well no response from anyone .
I never faced this kind of bad service from any other company.
The phone is not a one day used product if company selling they should responsible for the service . now I can't able to use and I need to run around with Samsung service centre, customer care and support team every day .

Attaching my Job number

JOB number: [protected]

Naveen Mathew
Phone number: [protected]
Email: [protected]@gmail.com

Purchased on 28March 21-there is leakage of liquid on the right hand side of the screen is increasing day by day but no damage on the screen.

This has started suddenly with small blue patch on the middle of the right side screen corner.

Photo attached herewith -accordinglyg this is covered under warranty.

Unable to upload the photos due to size restrictions -contact me on mobile no. [protected]

Please confirm.

Purchased on 28March 21-there is leakage of liquid on the right hand side of the screen is increasing day by day but no damage on the screen.

This has started suddenly with small blue patch on the middle of the right side screen corner.

Photo attached herewith -accordinglyg this is covered under warranty.

Not able to upload photo due to size restrictions. If you send me email id I can send the photos

My contact no. [protected]

Please confirm.

Hi sir/madam,
I have purchased last month samsung invertor ac in sathya show room chennai porur. An installation they can send junior engineers to fix ac. They are installed not properly. They are fixed ac after 20 mins water leackage has been occured. Then again they fixed problem. After one month usage ac cooling not effective and produce noice also loud.. I had complaint to book 1st free service via customer care they are taken booking only.. They are not giving a service engineer number. They are simply telling engineers will be calling you. Yesterday one technician come to service. but, He is dont know the service worst reply to me. Harsh behaviour. He is telling " go to purchased show room, am not the responsible person". Sathya showroom also not responding properly. Please take necessary action.

Dear Samsung care team,
Firstly, I would like to thank you guys for making life easier by providing service.
Recently I have purchased a Samsung M31 Mobile from a nearby store, and the bill is attached in the mail (Pic - 1). First 4 days the mobile was working fine. On the 5th day, the mobile camera and mobile process become very slow. Camera Issue - while capturing images getting blurred, it cannot auto focus.I informed the shop owner from where I bought this mobile.
His reply was :- This is not my issue, it's a mobile problem. Go to the service center and ask for repair. After several discussions with shopee i had no choice but to go to the service center. Service Center :- when I visited the service center of Samsung located in SAI-CHOWK Pimpri, they told me that mobile cannot be replaced, it's because this product is an online product so they cannot replace this Mobile phone. He said he will repair this mobile, but a new product has an issue so i demand for the replacement. (PIC 2 - slip given from Samsung Care center Pimpri).
Note :- 1) This non-documents slip, I'm going to raise a complaint against service providers samsung pimpri, in consumer complaints court. 2) If you do not replace the online product, then why do you sell your products online.3) I request you to replace my product.
Pic 3, 4, 5 is Box and other details of mobiles.I'm a regular user of Samsung products.
First Name : ROHIT Last Name : BIBATEContact Number : [protected]Request type : REPLACE PRODUCTProduct Model Number : ATTACHED TO MAIL PICTURE 3, 4, 5Product Serial number : ATTACHED TO MAIL PICTURE 3, 4,[protected][protected][protected][protected][protected]----!
Thanks & Regards Rohit Bibate+91-[protected]

I'm Abhishek, and I bought this AC from Samsung app under order ID [protected]. This AC was advertised as having Auto-Clean and Good Sleep feature. When the product got delivered to me and was unboxed, I discovered that these features are not available in this AC, and called up customer care. They told me to wait till product installation, and feature is available and will be explained by technician. The technician post installation denied that he is not aware of product features. I escalated this issue to Samsung product expert team, and they told me that this particular model doesn't have these features. Its been more than 15 days and I have been following up with Samsung, but no response yet on what are they doing to resolve this concern. Samsung's product support is by far the worst I have ever experienced.
I feel cheated for buying a product from a company who can tell lies on product specification page just to sell their product.

I am expecting Samsung to own up to their mistake and compensate me by offering the product which should actually have all these features in actual.

I bought Samsung A21 mobile phone. After 4 month, speaker was not properly working. I showed the phone in a service centre in Lalpur, Ranchi. They said that they will update the software. They took 3 days just to update the software. After that call, message and internet function was not at all working. I want my mobile in working condition or a new mobile.

I bought New samsung M31 mobile phone on June 12, 2020.And on May 25 2021, the phone was getting switch off automatically, i visited the samsung shop from where i purchased the phone their technician told me it might be software problem then after 2 hours of waiting he told me my phone battery is damaged .He told me to visit the samung service centre because my phone was in under warranty. Then from the service centre, firstly they told me that my phone display is damaged it should be replaced they took almost 1 month and now they are telling me that motherboard is damaged and i am still waiting for my handset 2 months passed. And also my exams are approaching. I request you to please give my phone as soon as possible .

I have raised a request for return and exchange policy, as my A7 tab which I purchased had a defect, I immediately complained with pic of opening the parcel and a defect in product, without wasting time, as it was for online classes, school purpose, but sadly the service and your return policy is a pain, and taking hell lot of time, I want a higher authority whom I can complain, or I should go to consumer court, response immediately.
I have purchased it from my corporate website, trusting Samsung, which is giving us a lot of problem, I can't spend half of my day, every day calling your service center, they are not providing DOA certificate, this is my QNA NUMBER : [protected]. I NEED AN IMMEDIATE RESOLUTION FOR THIS.

I need my Samsung A32 model replacement or refund from this...please help my problem from my issue because i have contacted so many times to Samsung customer care and service center have been tried.So kindly help me for this problem i am irritated with this problems.

I have purchased led tv 32TE40Ffrom Flipkart. The description says that the tv table top stand is not provided in the box and will be provided at the time of installation. But the engineer says that I have to pay an extra amount for the table stop stand.

What is this? A tv without a stand??

Please resolve this issue

Kindly immediately arrange to send some one for Refrigrator issue as as Attached Pics of Refrigrator of Samsung is not working all of sudden
This is hot season when No one can live without the Refrigrator sir

Kindly on High Priority get the Needful Please

Regards
Raman Narang

I bought Smasung Galaxy M31s on 21.01.2021 through Amazon. On 28.06.2021 night, there was a small purple patch that appeared on the screen. The next day morning I took the mobile phone to Samsung authorized service centre in Avarampalayam Road, Coimbatore. I was given appointment token for today afternoon (30.06.2021 &1.00 pm to 2.00 pm).
On meeting the service person I told about the issue and the the service person told that the touch screen is working good and there is leakage of liquid in display and that is the cause for the purple patch. I requested for change of display to be covered under warranty. The service person informed me that only if the touch screen and display does not work then it can be covered under warranty. I was confused and asked for a authorized manual or SOP based on which I was told warranty does not cover this damage. The service person told that there is no such manual or SOP available and anywhere electronic products will be seen and assessed. I asked them how they rule out chances of manufacturing defect, the service person told that such defects will happen within 10 to 15 days o[censored]sage of device. I asked if there is any document having such statement and NO was the answer. Any of the response was not agreeable or convincing. I told I want to discuss some superior with whom should contact to raise my grievance. The service person told that they will log in my issues and collected my name and phone no and gave a form and asked me to sign so that they log in the issue to customer care. I found the form to be Acknowledgement of Service Request and I told that I am not submitting my phone for service before my doubts are cleared. I was again told to sign the form. I collected the form and wrote that I am not satisfied and not submitting the phone for service and signed both the office copy and customer copy. They thought and treated me like an illiterate. I asked how much it would cost if i have to pay to change the screen and display. The service person in the next counter intervened and rudely told that it will take two days to give an estimate and they cannot tell now. I asked that a service centre should know how much should it cost to replace for which they told that it will cost Rs.6000. When I was about to leave the service person told that i cannot carry the customer copy as I have not given the phone for service. I asked them why did they get it signed telling it is for logging in the issue with customer care and I have made myself that i am not submitting my phone for service which I have written and signed. The person apologized and requested to handover the original and gave me a photocopy of the form.
The phone was handled with utmost care and there is no scratch or any defect that has arised from usage.
The phone is in full warranty cover for one year. Only 5 months has passed.
Though there are so many alternative brands that sell better specification phones at lower cost, we middle cost people cannot buy often and it is like an investment for couple of years. So we trust brand like Samsung, hoping that the product will be good and there will be integrity in after sales service. But our trust and faith with Samsung is shattered. An authorized service center does not have any approved document to substantiate their claim and treats a customer like illiterate. I was made to wait wait and wait when the service person was discussing with her colleagues on how to tackle me.
I strongly believe that product sold to me was defective and the service centre is trying to blame the customer without showing any proof.
I need an replacement for my phone and I need the manual based on which the warranty cover for my issue was denied.

Hello

I purchase a Samsung refrigerator model RT34T46324R on Feb 27th 2021 and total cost was Rs 33, 100. As the dealer insisted that i go for a no cost EMI option using ICICI credit card to get a cash back of 10%, i went for that. Dealer also confirmed that that there will be interest charged by the merchant (In this case, Samsung India) but entire interest charged will be returned as cashback anytime between 3 days to 3 months. Accordingly, i was charged interest of Rs 1257 for 6 months. I got the 10% cash back of Rs 3310( 10% of Rs 33, 100 ) in May '21 but not the cash back of interest charged

When i contacted the credit card company (Icici credit cards), they said they have nothing to do with this and i need to take it up the Merchant.

As per the scheme, i am eligible of complete cash back of interest charged. WOuld like to see it is refunded asap

I have attached teh invoice copy and charge slip as proof