Samsung India Complaints & Reviews

I purchased Tab A7 from samsung shop. But I received a product with hardware problem ( camera &display problem). So I approached service center and they issued DOA certificate on 06/06/21and I gave back my product to them . Till today I didn't get any response from samsung. So many times I approached through customer care and mails, but no response. They are not returning my money or they not giving new product.
My order no:[protected].
Name: B Srinivas, vijayawada, A.P

I purchased samsung inverter ac last year may, 2020. I was fine all summer. After winter, this season when i restarted the ac, it is not cooling. Samsung technician says there is gas leakage and gas is not present in compressor. For refilling, they are asking for 3000 rs

my compressor has 10 years warranty. gas leakage is the fault of compressor. It should be resolved free of cost.

Why should i pay money...

I complained to Samsung customer care on 4th June that my fridge door is not working. 1 person came from Samsung service center, he said that the door will be changed or it will be charged, I said ok, he took our Rs.2000 or said that the door of your fridge will be used in next 2 to 3 days but he has not come yet. Samsung Customer Center Not Responding I Have Called Again.
My complain reference number [protected]
Payment receipt number [protected]
Please resolve my problem asap.

Thanks
Khushboo
[protected]

I went to samsung mobile service center to show my phone in which charging issue was coming they said me that my charging board is to be changed I said ok the changed it and charged me rs-1065 but when I again took my phone to the service center that my that my prob is not resolved they said they have to change some other part then when I asked them then I did u change my charging board last they stared misbehaving with me and kept my old bill also so plz look to this matter very very seriously.

I gave on samsung make make smart watch which is under warranty the display of same is not working.When I approached service centre They denied servicing .When I called samsung they asked them to accept servicing. They reluctantly accepted but asking for ₹8000
and I was told that there is deep scratch on display which is just an abrasion

Please enable carrier aggregation through update.We know that exynis 2611 will support carrier aggregation.why don't you enable it? Now a days people are more educated and we are reading about everything.So please be generous to the consumers🙏

महासय,
आपके कंपनी का मोबाइल मॉडल नंबर सैमसंग A51जो मै इस्तेमाल कर रहा था जिसका डिस्प्ले स्वतः खराब हो गया है। जिसे मै मोबाइल के समस्या को लेकर बहुत परेशान हु इस तरह की समस्या मेरे दो मोबाइल मे हो गई है। मेरे दूसरे मोबाइल का मॉडल नंबर सैमसंग गैलक्सि A70S है। इस तरह की समस्या को लेकर कंपनी के प्रति मेरा भरोसा कमजोर होता जा रहा है। इससे कंपनी के भरोसे के प्रति घातक समस्या उत्पन्न हो सकती है। कृपया मेरे समस्या का समाधान निकले।
मॉडल नंबर -गैलक्सि A70S
आईएमआईई नंबर - 359753/10/062854/5
आईएमआईई नंबर - 359754/10/062854/3
MO.NO.-[protected]

Dear sir

My ac service request is not resolved after sending so many reminders. I also file complaint online [protected] no.
But they said complaint resolved as the false info was submitted by service centre and assured me that service man will come at 12pm on 10 June but till date no response received.
So i request you plz to take this matter seriously.

I lodged a complaint against my fridge on 9th may 2021 and the service guy from their service centre located in Ghaziabad(the only one) came to visit at my place. He checked my fridge and said that due to defrosting the compressor has broken and needs to be repaired along with the entire ice box. I told him that I had bought the fridge in 2016 so compressor is under warranty but he kept on saying I will be charged for it and he wanted to make money out of it. He was also very unprofessional and rude to talk to, so I shared this with Samsung support wastap and asked if they san send someone else for service as I found that guy very unprofessional. So I spoke again to Samsung regarding this and they confirmed me that since my fridge is under warranty I won’t be charged for it. But since then onwards my fridge never got repaired.they kept on giving excuses of lockdown and my service kept on getting canceled as I have refused to pay that money. I spoke again to them on 10th June and the Samsung watsap support told me their will be an engineer visit today I.e 11 June, but again nobody called. So I called again and I spoke to this guy-
Name- Wasim- team lead -digital samsung (Ghaziabad)
He told me he is speaking from Samsung support only and he said that I will b charged for it.
I have been harassed on this case for a month.
I want strict actions to be taken against this case.
I as a customer of Samsung is very disappointed in their service and ethics.
I don’t wish to be a Samsung customer anymore.

Dear sir,
I had bought Samsung refrigerator in November 2020 which is under warranty, when I complained to Samsung india customer care no they came with the solution that this refrigerator is non repairable and that they will provide me with the voucher of the same value for which is shown in the bill, I had asked them to replace the product with similar product or provide me the voucher of the same value at which the product is available in market which is approx rs 8000 higher . For this company has declined my request.
I would like to request you to please provide me the solution of the issue as stated above .

Regards
Rashmi dixit

My Service Request Number is: [protected]

My request is cancelled without fixing the defect. And it was marked as no issue found.

Problem is my TV reboots continuously during boot. And this problem occurs once in 8-10 hours. If the TV starts in the morning. It won’t work in the evening with power cycling issue. If it starts in the evening it won’t work in the morning. I’m attaching the defect video here.

When the service engineer visited, I have shown him the video recordings of the issue as the tv was working that morning. He said he need to get a service remote to check the problem and left. Same day evening the rebooting problem occurred again and I have recorded it and share him the videos again. Next day he said, software needs to be updated and it would take couple of days for them to receive the software from factory and he said software cannot be downloaded.
While I was waiting for him to come back to address the issue, I got a message saying my service request was cancelled as no defect was found.

Service Engineer Name: Prasad,
Phone No: [protected]
Service Center: Devi Com, 10-379 Teja Towers, Amalapuram, Andhra Pradesh

This is not the first time we are facing such issue with this service center. We have a Samsung AC. And two years back when we have an issue with the AC, every time we raise a complaint, it was closed in couple of days without addressing the issue. It took 6 months for the service center to finally fix the issue in AC after making numbers complains.

THIS IS A VERY SERIOUS ISSUE WITH THE SERVICE CENTER AND NO ONE IS TAKING ANY ACTION.

Please look into this issue urgently and respond as early as possible.

I have 2 mobiles of samsung M21. while first phone was bought in September 2020, till now it has display defects for 3 times. and other purchase of February 2021 had same defect on display. it seems every time we go to service centre, it is said that defect is not under warranty claim. This is a serious issue in quality standards of phone since it happened with 2 phones of mine.
i am very deeply saddened about quality of phone. Please look into the issue, since it is happening with Many mobile holders.

I am Bharath from Tirupati.Bought a Samsung M31s Mobile in the Samsung store (Lotus Lakshmi marketing) here in Tirupati on 17th January 2021.I didn't received the 10%cashback assured by the store within 90days.But still I Haven't received that even after several times of enquiry at the store.They are not at all resolving the issue.

Samsung is selling faulty products in the name of Inverter ACs. The product is good for one year or less. Whereas, the warranty Samsung provides is a myth. They never let you use the services under warranty claiming unnecessary huge amounts.Their services are very poor and disappointing.

I have had purchased an AC in 2019, and now in 2 years the product is not in a working state. This is not fair for consumers. This is clearly a case of cheating and consumers have been made fooled off.

Mobile:[protected]
Model: Digital Inverter AC

I registered a complaint on date 18-05-21. Complaint number was [protected] and till i am waiting for visit. I call the customer care almost daily but they only register reminder repeatedly.
From last few days i am getting calls from service centre from different different person and ask the problem i am facing and assures the visit on that day or next day. Since then i am waiting for them all the day leaving all my important work and job but still nobody visits to repair. Yesterday i was assured through chat from a customer care executive that your ac repairing would be done tomorrow anyhow. Now today also i waited all the day and tried so many calls and chat but no body there to help me. When i call service centre here i get responce so rudely that when we get repair permission from higher authority only then we visit and when i call to customer care they assure the visit on same day or next day.
Where do i call to repair my ac?
Why did you give guarantee of that product when you not able to do your work.
I am just waiting only to repair the ac after leaving all my work

Fridge isn't cooling. The light isn't coming on. The freezer is working.
Fridge is under warranty. My contact number is +91 [protected]/[protected]

I am very disappointed with the samsung refrigeartor I bought it in the month of september last year on 20 sep 2020 I was overwhelmed that I bought a great brand but after 7 months of purchase since 2 june 2021the refrigerator stopped cooling at all I complaint in the service center asking for replacement of the faulty appliance and also written several emails to samsung support. Three engineers visited my home and they told us that this is a problem of internal leakage in the unit and then they said they will have to replace a filter and also on top of that 1 engineer even started selling us AMC for rs4300 and also commented itni garmi me khan jaoge fridge toh repair karana hi hoga. Being a brand you put these faulty things in the appliance so that people will buy AMC and I am sure this is a manufacturer defect because internal leakage doesn't caused through filter it is when there is a defect in the entire unit which is responsible for transferring the gas for circulation and cooling. A humble request please replace this device I can't bear repairs all the time right now the fridge is under warranty so the part is coming for free but what if the leakage again starts after warranty of thr device then will again go through this. I can't bear this stress of repairing a new appliance everytime.
This kind of quality wasn't expected from the number one brand will never recommend samsung to anyone because of you people I had to suffered alot and even after tons of emails there is no hearing of a customer. You treated us badly and sold us a defective appliance. To the best possible please resolve this as the soonest because it is difficult to survive in summers without a fridge.
My service request number is [protected]

Please replace this device 🙏

Highly irresponsible behavior by the brand.

I have repaired my Galaxy Note 10 plus from SAMSUNG authorised service centre, (Bharatia Business, Near Jain Mandir) Nalbari, Assam on[protected] & I paid accordingly Rs 23, 900.
I could not believe that, the mobile phone stopped working after 3 days. I again went to the service centre with the mobile phone. The service centre told me that the main board which was fitted during repair was not working. They kept my mobile again for repair with out any receipt. One of the person from Service centre (Name- Mr Utpal Singha) has handed over the phone to the reception of my hospital in my absence.
Now, when I saw the phone, I was shocked as the back cover was fitted with some adhesive like Fiviquik. I communicated Mr. Utpal Singha of service centre. But, He did not responded me well.
Please look after the matter & do the needful.

I bought samsung s21 ultra from Amazon india on 24/04/2021.As per the offer I was eligible for a samsung active 2 watch.
I was unable to redeem the offer so I contacted samsung.
Now it has been a more than a month I am struggling to get my offer. All samsung has is fake promises.
Their customer representatives are completely untrained and each person will tell you a different story and when you ask for senior representatives, they will say they have arranged the call. Another fake promise as call will never come.
I had never expected this type of service from samsung.
And never ever buy a samsung product and specially from Amazon. Both the companies are big cheater

Hii, am resident from ongole, I have samsung front load washing machine which was repaired from 3 days, so I contact the samsung service centre they say service man will attend with in 24 hrs but they don't appear since 3 days, we continuously contacting the customer care about service man not attending the service, they are saying we are sending mail with out giving any clarity about service, my mom have knee problem she can't wash the cloths, we are receiving worst service, how can we wash cloths with out washing machine though samsung saying they are giving best service, but customers receving worst service, so kindly consider my complaint and solve my issue, thank you.