Samsung India Complaints & Reviews

Address: E/70, 1089 Krishnanagar saijpur bhoga 382346 Ahmedabad

Website: Samsung.com

I was facing issues in accesiing prime video on my tv. So I called customer care and they advised me with some steps to perform on my tv. Still the issues remains the same, so the guy arranged an engineer visit for 20th jun, 2021. The engineer came, who DOES NOT EVEN HAVE ANY PRODUCT KNOWLEDGE, called the same technical team with whom I dealt with in the first place. The engineer with his personal remote did various troubleshooting steps without his knowledge, he blindly done everything and it turned on restricting all of my apps from my tv. Now I am left with no AAPs on my tv and taking continue follow up, about case being investigated and the engineer who instead of resolving my issue, make it more WORST for me assured that I will come with a senior engineer and today is 25th of June, no one came. I ALSO CALLED CUSTOMER CARE ON CALL AGAIN, who told your request is still open and we are escalating this further and also assured me that a new senior engineer will visit tomorrow. THAT TOO DIDN'T CAME!!!Now I am fed up with samsung as I am trying to address my issue by calling your team and they keep cutting and disconnecting my call. IT'S REALLY UNPROFESSIONAL AND DISGRACEFUL BEHAVIOUR WITH CUSTOMERS.. The engineers visited was SHAILESH PATEL, HIS SENIOR GANSHYAM PATE ARE FRAUDSSSSSS... Samsung is entertaining such engineers who keep getting thier brand name down
I SERIOUSLY WANT SOMEONE TO LOOK ITNO THIS AND RESOLVE WHAT needs to be done.. Samsung you should value your customers and teach your service team how to talk with customers and never CUT CALLS IN BETWEEN. THAT IS REALLY REALLY BAD!!!

Aug 21, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 25, 2021

Updated by Kunal Godhnani I was facing issues in accesiing prime video on my tv. So I called customer care and they advised me with some steps to perform on my tv. Still the issues remains the same, so the guy arranged an engineer visit for 20th jun, 2021. The engineer came, who DOES NOT EVEN HAVE ANY PRODUCT KNOWLEDGE, called the same technical team with whom I dealt with in the first place. The engineer with his personal remote did various troubleshooting steps without his knowledge, he blindly done everything and it turned on restricting all of my apps from my tv. Now I am left with no AAPs on my tv and taking continue follow up, about case being investigated and the engineer who instead of resolving my issue, make it more WORST for me assured that I will come with a senior engineer and today is 25th of June, no one came. I ALSO CALLED CUSTOMER CARE ON CALL AGAIN, who told your request is still open and we are escalating this further and also assured me that a new senior engineer will visit tomorrow. THAT TOO DIDN'T CAME!!!Now I am fed up with samsung as I am trying to address my issue by calling your team and they keep cutting and disconnecting my call. IT'S REALLY UNPROFESSIONAL AND DISGRACEFUL BEHAVIOUR WITH CUSTOMERS.. The engineers visited was SHAILESH PATEL, HIS SENIOR GANSHYAM PATE ARE FRAUDSSSSSS... Samsung is entertaining such engineers who keep getting thier brand name down
I SERIOUSLY WANT SOMEONE TO LOOK ITNO THIS AND RESOLVE WHAT needs to be done.. Samsung you should value your customers and teach your service team how to talk with customers and never CUT CALLS IN BETWEEN. THAT IS REALLY REALLY BAD!!!
Was this information helpful?
No (1)
Yes (0)
ADVERTISEMENT

Update Complaint
Post your update to complaint here.
No file chosenAdd Image
Submit
Complaint comments Add a Comment
Share

Verified Support

Jun 25, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have made payment of 2160RS through Samsung pay mini app on 17 June 2021. Amount has been debited from account but the money didn't send to the person bank . After waiting seven days I raised quary about Amount debit but they said Amount is not debit from my account. It's all about fraud through Samsung pay mini app.

Jun 24, 2021

Complaint marked as Resolved

refund that money

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jun 25, 2021

Updated by Rajesh510 Mobile no - [protected]
[protected]@gmail.com
Reference no - [protected]
Transaction ID[protected]

Jun 29, 2021

Updated by Rajesh510 Problem not solved

Jul 02, 2021

Updated by Rajesh510 Problem not solved

Helpful

10 other people found this review helpful

10 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I purchased the phone s20fe 4g in the month of Jan 2021 and I am currently facing issues such as battery backup, performance, charging time, overheating etc..

I also saw the same phone comes with snapdragon processor now (launched in March or April) which is way better at battery and processor management.

It's unfair that people who bought the 4g version so close to the 5g version launch we haven't gotten any offer to get the device changed with benefits..

Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 25, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi,
I saw a severe display tint on grey color throughout the device in low lighting conditions, I asked customer care for replace refund within 14 days of purchase and they agreed to it, they said to submit device in service center. The service center are denying this as an issue and are saying that this is not an issue but a theme I asked them if it is a theme, to download any grey image from net in another device and transfer to the defective unit and check if the issue persists but they said they wont check anything because they only check with whatever sw samsung has provided them with. The customer care person who was handling this case said he will ask them to send images and I collected my phone after that from service center and the week after that I got the reply from customer care that no issue was found so closing the case.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jul 01, 2021

Updated by Manoj Mewani Mobile number: [protected]
Ref no.[protected],
[protected],
[protected]
Email: mewani.[protected]@gmail.com

Jul 01, 2021

Updated by Manoj Mewani Correction, mobile number:[protected]

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: 10/2, JP nagar 5th phase, Near Royal high school, Bangalore, karnataka, 560078

Hi I bought samsung m30s mobile in Amazon in February 2020. Now restart issue is there I went samsung service centre in jayanagar Bangalore there they told mother board and display issue is there telling so many mobiles m30s mother board issue is there.due to lock down my warranty is expired..they are asking 9000rs money for repair motherboard literally I am crying...my family members all are using samsung mobiles only not happened like this...mother board issue means that is company fault not our fault..please help me for this issue

Aug 13, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir / Madam,

I am writing to you to raise an issue about: Damaged TV Delivered.

We ordered a Samsung TV from UA50TU8000KXXL (order id: [protected]) through Samsung online portal. They have delivered a damaged product (broken display) and this was noted by their installation engineer. As per his instructions we have raised a ticket through customer care number.
We have not received any support yet from the company to replace this damaged product. This is really annoying if brand like Samsung behave this way.

Aug 12, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.samsungindia.cpm

Ticket Number - 2090577. I have purchased this phone from Samsung official site . But after delivered I have seen that back cover fitting is not proper it was showing gap so I raised complaint but they said to visit service center so I visited service center but thier service engineer said that they will give only certificate for hardware problem they can't give for manufacturing defect and even they said they don't replace product because I have purchased online . What rubbish policy of Samsung have they can't replace their products even if purchased from their official site . This is really pathetic service. I want my money back or replacement of my mobile .

Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

M

Mehta Sameer

Jun 24, 2021

Please let know if your case was solved, I have a friend having same situation, your updates would help

Reply

artisawant's [Complaint's author] reply, Jun 24, 2021

No I haven't received any update from them still waiting for their response

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 25, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Reply

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 25, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Reply

artisawant's [Complaint's author] reply, Jul 1, 2021

Reference Number- 3100887273
Mobile Number-8779796665
email- [email protected]

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 2, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: A/10, Amardeep Building, Kalachowki, Opposite.Hakoba Mill

I have purchased this phone from Samsung official site . But after delivered I have seen that back cover fitting is not proper it was showing gap so I raised complaint but they said to visit service center so I visited service center but thier service engineer said that they will give only certificate for hardware problem they can't give for manufacturing defect and even they said they don't replace product because I have purchased online . What rubbish policy of Samsung have they can't replace their products even if purchased from their official site . This is really pathetic service. I want my money back or replacement if my mobile .

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 25, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Reply

artisawant's [Complaint's author] reply, Jul 1, 2021

Mobile Number - 8779796665
Email- [email protected]
Reference Number- 3100887273

I am getting really frustrated by your service. It's clearly manufacturing defect then why you can't refund me back. I am following from one week still your people force me to accept for repair . I don't want repair I want my money back

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 2, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Reply

artisawant's [Complaint's author] reply, Jul 7, 2021

I have been waiting for 15 days still ky refund is not approved. Your people told me to take voucher as refund. I don't understand which kind of policy is this why should I forcefully accept my refund as voucher for such big amount . It's clearly cheating

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 7, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Reply

artisawant's [Complaint's author] reply, Jul 15, 2021

It has been one month now I am just receiving your apology only. How many times I have to get harass by your service executive. I did everything still not getting my refund. They are rejecting my refund for silly reasons. Not even properly seeing my problem

Samsung India Customer Care

from Chennai, Tamil Nadu

Jul 15, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

I bought samsung galaxy M51 through amazon on 17th jan 2021. After using it for 2 months it suddenly stopped charging in March 2021. Then I reached Samsung service centre and they repaired it and replaced some parts of my handset. It took them 9-10days. Now I am facing same issue again and my phone is not charging. Within 6 months of purchase same issue happened twice which clearly indicates that this product is faulty and doesn't match the standard of Samsung products. I want replacement for my Samsung M51.

Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 24, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

R/ sir, I Purchased AC from GMR agency, Srikalahasti on 7-2-2020 and said company was given 3 services. Am waiting one year nobody cannot given 3 services, last 4 days iam calling customer care but supervisors r not respond (not called back). lastly iam waiting on call they answered warranty period is completed, hence we cannot give free service. Ok, its not my fault, the same was not informed by d agency at d time of AC purchased. iam waiting for company service boys.iam using Samsung products like TV, Refrigerator, AC & Mobile phone. Iam not asking money, am asking only ur 3 services. I think Due to carona, service boys r not attended service. In between I lost 3 services from ur side. Hence I requested to u pl. provide service. Thanking you sir. If you call back I can explain my problem sir.

Aug 14, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 23, 2021

Updated by athirala R/ sir, I Purchased AC from GMR agency, Srikalahasti on 7-2-2020 and said company was given 3 services. Am waiting one year nobody cannot given 3 services, last 4 days iam calling customer care but supervisors r not respond (not called back). lastly iam waiting on call they answered warranty period is completed, hence we cannot give free service. Ok, its not my fault, the same was not informed by d agency at d time of AC purchased. iam waiting for company service boys.iam using Samsung products like TV, Refrigerator, AC & Mobile phone. Iam not asking money, am asking only ur 3 services. I think Due to carona, service boys r not attended service. In between I lost 3 services from ur side. Hence I requested to u pl. provide service. Thanking you sir. If you call back I can explain my problem sir.

Verified Support

Jun 25, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have RT28K3343R2/HL Samsung Refrigerator purchased in the year 2016. on Jun 15th we ran into cooling issue for the lower compartment and forming of ice on the upper door (Freezer). On Jun17th opened SR [protected] after several follow-ups with Customer care[protected] they have sent an engineer on 19th June. Unfortunately it was a power shutdown on that and the engineer who visited tried to open the upper board but as it was frozen he didn't try more and straightaway told that it should be either Sensor issue or Fan issue and he ordered sensor and received 500 as advance and informed that an Engineer will come and fix the sensor on Monday 21.06.2021 but as a wonderful service of Samsung no one has come on that day. Hence I have followed up with Customer Care and Service Center (SR Enterprise) whole day and on next day 22.06.2021 one engineer has come and replaced Sensor and told issue is fixed and asked to check the cooling after few hours but there is no change still the issue persisted. Hence I have called the Customer number on the same day 22.06.2021 and made complaint in the SAMSUNG CEO page. On Next day afternoon 23.06.2021 an Engineer has come and his attitude is not professional without mask. He checked for 15min and told to replace Motherboard when I asked him then what is the reason for replacement of Sensor unit. He told we thought first it could be sensor issue after replacing it we found issue is with Motherboard now and the cost of the Motherboard is 2500/- but still they are not sure what is the real issue. When I have complained about the behavior and the service of the Engineer to the service center. The enigneer called me and asked what did i say about him to the service center. I am really confused the service of Samsung. Still now my issue is not fixed.

Aug 9, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

View replies

J

joe samuel

Jun 28, 2021

Dear Samsung Support,

Thanks for the response. Just want to update you that I have called one of the local technician definitely not from Samsung service Center and you know what the issue is not with Sensor nor with the Motherboard but actually it is with a Iron Coil (It should be a Copper but don't know why Samsung is using Iron) which connects the Compressor had a minor whole due to rust and there was a block between the Freezer to the water outlet and once the Technician found these two problems and fixed it permanently. Luckily I didn't allow the Samsung Technician to replace the Motherboard if that has been done then again I would have listened to another one big story from Samsung. Kindly place experienced technician and professionals hence Samsung will maintain the brand name otherwise you will loose your valuable customers just like me!

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: CBD belapur

Have logged service request twice [protected]
The customer service rep, tejaswini has been rude and impolite. The quotation for repqir/replacement is around 20000 INR.
When requested to give in writing the warranty for replacement panel along with quotation, it was plainly rejected saying that only verbal warranty will be given. We are lost and need to decide if we should choose a new TV of different instead of relying on Samsung for support.

Requesting urgently to look in to it.
Skand [protected]

Aug 13, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have purchase refrigerator 2 year ago. It is in warranty period but I lost my original invoice .
Please tell me how I can get service under warranty period.

Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 23, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear Sir / Madam,

I am writing to you to raise an issue about: Computers and Consumer Electronics

The issue that I have experienced was: I ordered this Samsung Monitor on 27 March 2021, via Amazon.in, and got it delivered about a week later. Now, since June 12, this product has started developing various defects known as 'grey spots' on its main display. I contacted Samsung via email and their website. They gave me this service request # [protected]. After contacting them multiple times, a Service-person called me asking me Product images, serial, and invoice. He claimed he would come to visit me the same day, i.e, June 14th, and said he could only repair the product, and not replace it, despite the product still being within its first few months o[censored]sage. He hasn't visited me even by today and stopped picking up my phone call. Meanwhile, I've been regularly contacting Samsung via e-mail to get the defective product replaced, but I've been only getting the same repetitive, irrelevant replies, stating the product will be repaired soon. Let it be clear to Samsung that I should be entitled total replacement of this monitor, and not ANY sort of refurbished, repaired product, as the product is new and has a warranty of 3 Years. Or, failing to do so, Samsung must provide a full refund. Contact no of Samsung Service Person: [protected] The product invoice is enclosed below

It occurred on: 12/06/2021

Replace/Refund, asap. 10 days have gone by already.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Aamod Vardhan Pandey

Serial Number: 0DB5HNMN900561B

Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Pune Maharashtra

Hi,

I am using Samsung S9+ since 1.5 years. Around 18th june 2021 an update came and I updated my device.
Post the update the display started appearing greenish. I googled and on Samsung community I found that several Samsung phone had same issue.

Samsung online support asked me to do Safe mode and factory re-set, I did that. No help.
Visited service center and did software check and my phone was had no issues. Technician confirmed this is known issue but since my mobile is out of warranty I need to pay around Rs 12K to get the display changed.

Service request number - [protected]
Email Complain number - [protected] (Service Request).

@Samsung you ask the users to keep the device updated. Your update is having bug which has impacted my good working mobile.

So now if the device is impacted because of this update, I am liable to suffer.

In my family we are using several Samsung product and premium mobiles, please don't let us change our opinion about Samsung.

Request to get my screen changes WITHOUT ANY CHARGE.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jun 23, 2021

Updated by nmanohar87 Hi,

Saw the message in notification that I have received the response form Samsung team.
I do agree to this.

But I have not got the resolution. I need a solution to the issue happened because of Samsung
Update sent over my device.

Kind request, please GET MY DEVICE RECTIFIED WITHOUT ANY CHARGES.

Jul 06, 2021

Updated by nmanohar87 Hi Samsung Team,

It's been more than 11 days, my mobile is at service center and I am still awaiting confirmation.
Not sure how many days do you need to get one issue resolved.

I am kind of helpless handicapped without my mobile.

could you please get my mobile repaired FOC ASAP.

Jul 07, 2021

Updated by nmanohar87 Hi Samsung Team,

today is Day13, no response yet.
When will I get my repaired mobile ???

If you think this is my fault for greenish display, please provide the log for same and return the handset as it is.

View replies

N

nmanohar87

Jul 2, 2021

Hi Samsung Team,

I got a call from Samsung team and being asked to submit my handset for more research.
I submitted my handset on 25th June, and till today No Updates I received. This morning 2nd July21, I made a call to service center and I am being told that I need to pay Rs11800/- as cost of repair.

I was being asked to submit my handset second time as an assurance that things will be sorted and I will get my handset repaired Free Of Cost, as the display became greenish after new updates from Samsung.

25th June21 Bill No - [protected] (handset is still at service center)
17th June21 Bill No - [protected]

If you think this display issue has happened because o[censored]ser handling issue, then please mention this over the Job card and get my handset returned.
Also request to provide the log for same.

If this is not the case, kindly get my Mobile Repaired Free of Cost.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am extremely frustrated and disappointed with the disgusting approach of Samsung towards their customers.

I have paid for a premium phone which has a manufacturing defect. While buying I was told the screen is super strong and nothing will happen to the fold.

However in 3 months time I started to see a bubble line on the fold which increased in a months time.

My first call was made to the call center on 23 April.

I am still struggling between the customer service across the city.

And I have been told that I have to pay for the screen for no fault of mine.

Why should I pay for the screen when its absolutely a manufacturing defect.

I need the someone to call me from the head office.

Jaspreet
[protected]

Aug 11, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed an order for Samsung Galaxy Tab S7+ on 16th June, 2021 and my delivery was scheduled for 22 June. Order number - [protected]

However, according to mail I received on inquiring about this I came to know that it has been packed and ready to be shipped.
Also I am receiving the same status from LEVEL 1 CUSTOMER SERVICE that it is packed and ready to be shipped since the last 4 days.
If it is really packed and ready to be shipped, Why is the shipping being delayed?

It is to be delivered tomorrow but is not even shipped as of now and everyday I receive the status as packed and ready to be shipped and AWB number[protected] for tracking without shipping the product.

Please look into the matter and either ship it or let me at least know the reason for the delay and by when I should really expect it to ship.

Aug 12, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi team, I purchased samsung galaxy m30 s on 6 th June from last 2 weeks my mobile is getting restarted frequently and also getting hanged even after showing it to the service center still issue is not resolved . Please look into this matter as soon as possible it's not a cheap mobile it's cost is around 15k please do it as soon as possible

Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

View replies

Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 22, 2021

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear Sir,

I had taken Fridge from S.K. Sales from your Vapi Dealer and sorry to say but I am not at all happy with your service executive.

My fridge is having a problem of defroze and your executive says single door fridge has that issues so you have to manage the same.

We were not guided about the same when we had purchased the same nor your Engineer or Dealer told us about it.

Request you to kindly get the issue resolved or replace my fridge with a double door I am ready to pay the difference amount but need a solution to this issue as it is hardly 4-5 months I have purchased the fridge.

Sorry to say but I am not at all happy with Samsung Services not at all Customer Friendly.

I will definately go to the Consumer Court if my issue is not resolved.

Waiting for your reply and change my perception for Samsung.

Thanks and Regards,
Bhavi Patel
Mobile No. - +[protected]

Aug 5, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

It’s very frustrating. The request was raised on 15th June and a person visit he said repair need to done and collected advance money from me.
Now I do not hear anything from him.
When I called him then he told me that repair cannot be done since Samsung no longer making the parts of the modal I am having.
Still no refund nothing.
Customer support is pathetic they told me many times they will resolve it but nothing happening.
Feeling cheated as I buy a product with a promise of service which I am not getting on top of that your people are taking money and not returning back.

Below are the details

First Name : eash
Last Name : khatri
Email Id : [protected]@gmail.com
Contact Number : [protected]
Request type : repair
Product Model Number : WF1600NCW
Product Serial number : Don’t know

Aug 5, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Samsung India Complaints & Reviews

File a complaint to Samsung India

Samsung India reviews & complaints page 130

Samsung tv

Post your Comment

Samsung pay mini fraud

Post your Comment

Samsung s20fe with exynos processor

Post your Comment

Severe Display tint issue on S20FE 5g

Post your Comment

Restarting mobile and strucking

Post your Comment

Samsung TV

Post your Comment

Order Number - 1115097641 . Replacement of Samsung galaxy S20EF 5G

Post your Comment

Replacement of Samsung galaxy S20EF 5G

Post your Comment

About faulty samsung galaxy M51.

Post your Comment

To provide service

Post your Comment

Refrigerator Cooling Issue unprofessional Service

Post your Comment

Professional support required for 55inc Samsung Tv

Post your Comment

Refrigerator is not working ,

Post your Comment

Samsung refuses to replace defective product !

Post your Comment

S9+ Greenish Display post new update sent by Samsung

Post your Comment

Galaxy z flip is most pathetic mobile phone with a manufacturing defect

Post your Comment

Samsung Not Shipping Order

Post your Comment

Getting restarted frequently

Post your Comment

Complaint regarding fridge - 4326537045

Post your Comment

Samsung washing machine WF1600NCW

Post your Comment

Recent comments

Related businesses