Samsung India Complaints & Reviews

I have a galaxy m31s (6 GB, 128 GB) i was normally using my phone for listening to lectures when sudden the screen fluctuated and blacked out i was not over using my phone it was cool and had 70 percent charge and half the storage was free and it was not damaged in any way its touch and sound is still working i can pick up calls and turn off the alarm but the screen remains black i want to get it checked in the service center as it is still in warranty but cant as the service center is closed due to lockdown
date - 13 may 2021
i want a replacement of my screen and to increase my warranty period as i am unable to claim it now

Hi,

I am really disappointed to say that your company is now selling cheap quality products and making cheating the customers openly. I don’t recommend buying Samsung products anymore and regret purchasing my tv. Samsung products have degraded drastically and none of the products works fine after a year span. I had very bad experience in past with Samsung LED TV. Had to replace the panel thrice earlier. So i decided never to take any Samsung product in future. I wanted to try SONY this time, as recommended by my friends. I went to buy Sony TV only, but the dealer convinced me to take Samsung TV again for which I am regretting again. Bought UA55NU7100KXXL on 7th May 2019. After purchasing it again I had issue with it's HDMI port, and company replaced the Panel within warranty period. In the new panel, I found some sound quality issues later which I ignored. Now for last 15 days I am seeing a patch on bottom of screen which is increasing day by day. Spoke to customer care and they are again asking for change of PANEL, and asking for hefty amount to be paid. I just want to ask a simple question why don't you mention on your packaging and in your advertisement that "OUR PRODUCTS WILL ONLY WORK FOR 1 YEAR". We are middle class people who saves money by cutting out other expenses to buy branded products like SAMSUNG to secure our investment. But what we are getting in return is ULTRA CHEAP QUALITY PRODUCTS AND FAKE PROMISES from you. I am sorry to say but local brands are good enough as compared to these BIG BRANDS, as they at least charges very low amount for their products. PLEASE DON"T TAKE MY COMMENTS PERSONALLY, BUT TRY TO PUT YOURSELF IN A MIDDLE CLASS FAMILY. Hope you will understand the pain. I understand that these are electronic products and will have a life, but only 1 year life for which we are paying huge amount is really not good. I would request you to please look into my issue and get it repaired. Hoping for a positive response from you and your team. I would only suggest that you have made your brand, so please don't spoil it like this. Attaching bills and photo of real issue.

Please Go Through the Sequence, which will help you to understand the issue.

1. Purchased Air Conditioner On 12/04/2021. (Invoice Attached) Room Size 10 x 8 -
2. Team Came For Installation.
- They Were Highly Inproffessional, with Less than 50% Of knowledge.
- Installed with defect, Littler cooling was thereafter almost 45 Mins When Run AC on 16.
- Not Followed the Samsung Guide Line for installation.
- They Made the place Very dirty & Don't even bother to clean up Indoor Unit. (Photo Attached)
- Out Door unit is leaking water. (Photo Attached)
- Not Sealed The Big Hole They made for Pipes. (Photo Attached)
- No Smart Installation Feature Used Or Not Introduced How to operate the ac.
- I've Asked to Mount the outdoor unit on the stand. I was Paying for the stands as well. But they Denied it & Put it on Bricks Like this. (Photo Attached)

3. I've Raised A Complaint Same Day.

4. Other People Visited & Says We are here just for inspection. They Left, No Update Than.

5. I've Raised A Complaint Again.

6. Other People Visited & Says Need to Refill the Gas. They Left. No Update Than.

7. I've Again Called Samsung Care, Raised a Complaint.

8. People From Visit 2 Came & Refilled The gas. They Checked It was worst after the refilling. They Left, No Update Than.

9. I've Raised The Complaint Again, Engineer Visited & I've to return the product. He Said to talk to the dealer.
Dealer Communicated With Area Manager & Told me that ok, We are Proceeding for it.

10. After a Week, Today I am Receiving a call that they want to change the indoor unit.

Not Acceptable at all, On 28/04/2021 I've Called & Asked samsung care about the status, they said We have sent a refund or samsung coupon. Then Why the hell you guys want to come & give another piece of junk.

Writing this as last hope, After That, i'll file a consumer complaint for sure.

On date, 12/05/2021 After a month of Purchase still i am awaiting for the resolution.

Dear team,
You have a good idea for everyone that is what you mean.I just a few days ago I had s21 ultra with which a watch has come, I have faile, but I do not understand it. How is your company making people crazy, and I did not know about it yet and this is what I have in my Samsung watch.it is a gift that the speaker is bursting.due to which the voice is not clear, I feel that your Samsung will have to see how many days you can solve this Samsung watch case if you are not able to do this, then I will use it as a proof with note 20 ultra in the coat with call recording.
Thanks you
Bittu Kumar
[protected]
[protected]

Refrigerator purchased on 2nd Sept 2020, under cashback for creditcard payment after 90 days. I should have received cashback in 5 December 2020. But till date 10 May 2021 I have not received cashback. Have been speaking to customer care since last 6 months but get the same reply - "We are looking into it". I have contacted them thru all channels - call, whatsapp, twitter but no resolution provided.
Complaint reference numbers: [protected]
Order no: [protected]

Dear Sir/s

I am in trouble and need your help to clear the payment which stuck with Samsung account a value of 41999Rs from 5th May - and not getting any confirmation from samsung side!

Please note the issue: I was trying to purchase a Samsung S20 FE 5G at 5:33PM 5th May, from samsung shop application! - mailed to call center team and spoke several times, but not getting any valid respond!

Concern is: Payment deducted from my Google pay account (receipt attached) but not received the order number! - Not received any order confirmation from samsung side! - not returned amount by these 5 days! On same time no order reflecting at Order tracking page!

By the time I checked with Icici Bank and Google Pay team - both says - amount is clear and it is at Merchant's (Samsung) account
Request you to confirm the payment / order receiving status / amount refund status!

Google Payment - receipt attached - communication on trial mail
All the information already shared to samsung team - whatever they required - within this last 4 days!

But every time they are asking for more 24 hours TAT to close the issue from last 5 days!

I ordered SAMSUNG 1.5 Ton 3 Star Split Inverter AC - White, Blue (AR18TY3QBBUNNA/AR18TY3QBBUXNA, Copper Condenser) on Flipkart, and the product delivered on 27.5.2021. The same day I request for return of the product but seller doesn't approve return request from 27 april 2021. they reject return request 2 times. As we already purchased other product 5 Star Split Inverter AC and got fixed from same retailer. Don't know what to do. Kindly help us to get refund .

Hi team,

Hope you are all doing good and safe.

But, the kind of service you are providing to customers is really frustrating. We booked the product on April 19 and the delivery date it should is may 8th. we are chasing customer service and for the product status, all were just saying it will deliver on may 8th but when I called on May 4th to cust support[protected] and who spoke with agent he was so confident in giving the answers but nothing was true i did not get any mail regarding the delay nor about the status of the product. do you think customer has so much of time to call you people multiple times and chase you for the product. on call i did not get any resloutionn so i drooped an email (support.[protected]@samsung.com) on may 4th but still no response for the email as well. the ytold ill geta call from esclation team in 24 hrs but its almost 6 days i did not get any call and im really fed up calling customer service If they are giving this kind of worst services I have opted a different way of ordering. when i asked for cancellation the staff told it will take 21 business days to get the money credited do they think customer is a fool to wait for those many days.

I need a resolution for this.

I need to escalate this issue further. request you to take the action ASAP.

Thanks.

Hi Samsung Team,
I had purchased the refrigerator model no. RS72R5011B4/TL on 28th October 2019, but this device had got some issues after a couple of months, post which the device was not repaired for 1-2 month because of the part unavailability. When the device was repaired in February 2020, as a goodwill gesture I was given an extra 6 months warranty on my invoice date. PFB mail snapshot for the same.


Now as per this my warranty which was supposed to expire on 28th October 2020 was extended until 27th April 2021. As my device was approaching the warranty expiration, I tried reaching to the service centre asking for the paid warranty extension for another 2 years since it was applicable for my device. On 4th April 2021 my device was serviced for a regular maintenance checkup and at that time I had asked the service technician for the warranty extension after explaining the above scenario he contacted the manager of the Service centre and confirmed that I needed to pay Rs 8515 for 2 years and post which the warranty will be extended for my refrigerator. I told him to come the next day for payment collection for the extended warranty of 2 years but post that day he didn't come. I followed up with the service centre for almost 15-20 days asking for the same but got no revert, I again reached out to the service technician on 27th April and he told me the amount again which I needed to pay for the warranty extension but since I wanted to pay via cheque he denied and instead asked me to reach out to the service centre manager. When I reached out to the service centre the phone was not picked even after multiple calls and texts and then next day the warranty expired for my refrigerator and the lockdown has also been imposed at our place from the last 7-8 days which is still continuing.

Attaching the conversation screenshots below: the first screenshot is of the technician which had visited on 4th April 2020 and you can clearly see I have provided the invoice and he has provided the extended warranty rates.
In the 2nd screenshot when I reached out to the service centre on 27th April 2021, I was told to transfer money online and was asked to share the bill and extended warranty confirmation needed for purchasing extended warranty plan.

Today again I reached out to the service centre manager, and much to my surprise he was talking very rudely and in fact told me that the warranty extension had to be done on the basis of the invoice date. When the warranty was extended for 6 months as a goodwill, I was told that I could purchase a warranty extension up until 27th April 2021 by the same group of technicians who had serviced the refrigerator in February 2020. Now if the warranty extension cannot be purchased then why was this clearly not instructed at the time the extension was given in February 2020, how me being a customer is at fault here. Why would I want the additional warranty extension to expire on the invoice date + 1year when I have been given an extended warranty of 6 months because of the issues in the refrigerator and the device being dead for almost 2 months.

The entire process is flawed and the way the service centre manager spoke is not in the right spirit and is certainly tarnishing Samsung's reputation as a brand. When I told him that I will write to the Samsung escalation department about this, then he told me I can do whatever I want but he won't listen to anyone. I have added the service centre manager in the CC.

Please look into this asap and provide the way forward for the paid warranty extension of additional 2 years. Reach out to me on the contact number mentioned below for more details

Regards,
Pradeep Gubrelay
[protected]
[protected]

Samsung Service Centers are doing bad customer service ?

Samsung is supplying spurious service parts ?

Samsung is well aware of their faulty design ? and have been
ignoring it as it leads to unjust Benefit ?

Samsung attempts to install a possibly damaged motherboard?

Samsung provides Pathetic Customer Service and unnecessary stalls the issue?

Requesting Immediate...

I bought a Samsung s21 plus two months ago.the phone display all of a sudden went blank while using.i mailed a complaint to Samsung head office no proper steps was taken and no stand by phone was given to me still my phone is at same non working condition.

Service mode and set up below option
Type local set color option
Since 6 month This message pops up and stays for 30 secs on the TV screen whenever i switch on my Samsung TV
I tried so many ways it is not going. Please help.
Regards
Suresh
[protected]

Dear samsung,

I purchased the SAMSUNG RS21HSTPN1 600 LTR SIDE-BY-SIDE REFRIGERATOR at mysore GIRIAS its under warranty we lost the purchase bill its 10 years warranty for the SAMSUNG RS21HSTPN1 600 LTR SIDE-BY-SIDE REFRIGERATOR now its having compressor issue customer care people asking for the bill to clime under warranty please help me to come out from this issue . already they charged for condenser is for gas leakage issue around 5000 to 6000 last month please under lockdown we are not get the bill from the GIRIAS, please provide me a bill copy to the below details .

[Model : SAMSUNG RS21HSTPN1 600 LTR SIDE-BY-SIDE REFRIGERATOR
Serial number : V00143AF800050V]

My details

name : santhosh s/o smt .Sunanda shivanna
phone : [protected]/[protected]
mail: santhosh.[protected]@gmail.com

Phone stop vibrating after software update. Waited for next update but still problem is not fixed .

After Software my phone stop vibrating ...

Hi

I have purchased SAMSUNG A31 mobile 6GB/128GB under the offer of cash back credit to my bank account after 90 days. I have still not received the credit back to my account.

The IMEI Number of the Mobile is [protected]. Attaching the invoice copy.

Please, can you review this and arrange to credit the cash back to my account.

My email is : [protected]@gmail.com
Mobile - +91 [protected]

Hi,
I had a issue with payment while trying to buy a phone through Samsung wesite( Samsung Shop Order ID #[protected]). Money was deducted from my bank account but order was failed and cancelled saying it was due to payment failure. This happened on March 4th 2021.
Since then i have contacted the bank and raised a charge back request to the Merchant bank( Merchant is Samsung here).
But it's been more than a month since the request and maximum time for return of the money was 30 days. Now the bank is saying i should contact the merchant for resolution.

I have also contacted Samsung customer care. And they have just told me to contact the bank.

So I'm writing this to seek some console.

Please advise and please help.

Recently purchased Samsung since 30/4 21 is not cooling

Hello Team,

Myself Ashutosh Khambekar from Pune, in the month of Nov 2020 I have purchased a Samsung M31s mobile phone from Amazon. Initially I was facing a heating issue but I just ignored it as I thought because of continuous online lectures it may get heated.

But, after 4 months I have observed that my mobile is getting restarted automatically after every 15 min and also found there is a lag when I switchover from one application to other.

Hence I have decided to approach Samsung authorized service centre and launch complaints against this mobile. So, I have submitted my phone in Samsung authorized service centre (Mobile Link, Somwar Peth Pune- 411011) on 23/03/202.

Within half an hour they called me and informed that there is a manufacturing defect in the phone's motherboard and it has to be replaced with a new motherboard.

So the next day they replaced the motherboard under warranty.

After receiving my phone I noticed the same issue, as my mobile was getting restarted frequently. Again I visited the same service centre and launched a complaint, they said that software needs to be installed one more time. After a couple of days I received the phone and kept it for observation.

At that time I observed that the restart issue persisted as it was not resolved. This time I requested service centre engineer to check this phone by using it, also I have submitted the captured video to them, In that video it was clearly seen that mobile was restarted automatically. At that time that service engineer said that there may be a chance that the replaced motherboard may be faulty.

On the other hand I have launched a complaint on Twitter. Next day Mahesh Kumar from the VOC team called me and asked everything minutely what kind of problems I have faced. He promised that in the next 2 days he will enquire about this case from the service centre head person and update me with the latest status of the phone.

As per conversation he called me on 5/04/2021 at 7:25 pm and informed that he had discussed with the service head and they told me that again the motherboard needs to be replaced a second time.

Then I have requested him to provide me piece to piece replacement of the mobile because I was not ready to accept such a kind of mobile whose motherboard needs to be replaced a couple of times in 4 months.

He said he won’t assure the same but he will discuss with his team internally and let me know.

After a few days I got a call from Sonia Upadhay from the VOC team about this case on 12/4/2021 at 5.34pm. On that call she told me that there is no issue with your phone, so she advised me to collect my phone from the service centre. Also, she informed me that there is no need to change the motherboard as my mobile is working fine.

When I informed her about Mahesh Kumar conversation at that time she refused to accept this and forced me to collect the mobile. I have requested Sonia either provide me piece to piece replacement or refund my money, she immediately replied to me that this is not written in Samsung policy so we could not accept your demand Her behaviour was really rude and pathetic, also she dropped the call. Please find the attached recorded call of Sonia.

Even after posting Tweets on Twitter and mails to Mahesh Kumar I didn’t receive any call from VOC in the next 4-5 days. Then I called customer care again and asked about the complaint. They informed that Sonia has closed your complaint as you have not accepted the 6 month warranty which Samsung has decided to provide me.

Also she dropped me mail and in that mail she told me that Samsung is providing 6 months of extended warranty but on call she never used extended warranty word, so I didn’t accept this offer.

Now my demand from Samsung is mentioned below.

1. Refund of money

2. Piece to piece replacement of mobile

3. If above both things are not mentioned in Samsung policy then I would expect 1 Year of extended warranty post completion of my 1 year mobile warranty.

Now Sonia has transferred this case to higher authority and customer care auto generated mail saying that someone will call me in the next 24 Hrs.

But since last week I have not received any call from Samsung VOC or higher authorities.

I have faced a lot of challenges in the last one month, please go through it.

1. Motherboard of mobile was replaced within 3-4 month from the date of purchase.

2. I received late resolution from your end almost after a month (I have submitted mobile on 25th March)

3. Every Time I was misled from Service centre and specifically from Mahesh Kumar and Sonia Upadhyay

4. Because of contradictory statements from Mahesh and you I lost my faith in Samsung and demanded for Piece to Piece replace or refund of money.

5. During this debate I lost my precious time and it’s impacted on my exams. (I have already informed you that my online exams are going on, I knew very well how me and sister managed our online exams on single mobile)

We have wasted a lot of time on exchanging words on call, mail and tweets.

My expectation and intention from you is to look in this matter and help me to fulfil my demands from Samsung for which I deserve.

Thanks and Regards

Ashutosh Khambekar

[protected]

I bought this Samsung wondertainment series ultra HD Smart tv (125cm) in Nov 2020.
Just 6 months old & under warranty
Seeing a white horizontal blinking lines along the bottom of the screen for past 3 days.