Samsung India Complaints & Reviews

Sub: Request to solve Samsung inverter side-by side Refrigerator problem

Refrigerator model-RS552NRUAA7E/TL

Serial no-0CZ94ABHA00023X

I purchased refrigerator in 2017 . After 4 years, developed cooling issue problem, lodged complain on[protected] through customer care[reference number [protected]] and same day engineer visited site and through physical inspection identified gas issue(Amount- 649...

Side by side refrigerator, cooling issue, lodged complain, poor service, without tracing problem, filled up gas, same problem repeated after 4days, service center pointing to circuit board problem, after follow up found internal body leakage problem, contacted customer care more than 30times, 23 days passed no final response from SAMSUNG, service Centre refused to provide service related to body leakage problem, poor quality, no support .
I am really helpless not expecting poor customer support company from samsung.
Till today, no assurance from samsung whether they will repair or not or to exchange product
JITENDRA SUKLA
[protected]@gmail.com

The service center facilities of samsung company is too worst..
I am satisfied by your smartphone but not your service center.

Dear Sir/ Ma'am,

I purchased a Samsung Air Conditioner in starting of the month of June'2021. For the past 1 week I am experiencing an issue of water leakage from outdoor unit of AC. Regarding this I registered a repair request to Samsung Customer Care on 22/06/2021, but till date the problem is not resolved. I was told that technician will contact on 22nd itself but no contact was there on that day. Yesterday (24/06/2021) I again contacted to customer care, the executive told that technician will contact between 2 P.M. to 4 P.M. but no one contacted from service center. At the end of day when I myself called service center, the guy refused to send the technician and told that problem won't be resolved today. I contacted customer care again, they told to wait only.
Today I again contacted service center but they are not picking the call. I contacted customer care again today, they keep on telling to wait only, but I think waiting is not the solution to the problem.
If they can't offer the service I'll get it resolved by some local technician. At least make clarity to the customer. This is really disappointing.
Hope you will look into the matter and resolve the query ASAP.

Thanks

My Samsung phone A50s which was purchased on October 2019 is having booting issues.I had given the phone to Samsung service centre MP nagar Bhopal.they told me that the mother board of phone to be replaced and it costs around 9000rupees.it is very unfortunate for me to have such a kind of issue with a fairly new phone which didn’t had any physical damage yet.I now doubt about the quality of Samsung phones kindly give me necessary service

Dear Samsung Team,

@[protected]@sea.Samsung.com

Please read the very careful below my mail.

It is very disappointing that we have to write this letter to you. I have used the Samsung M30S handset and having troubles with the defective phone after a software update past 5 days and submitted the service centre Devine Solution but they did not resolve the issue within 2 to 3 days after promised the timeline. One hour before I have got a call from the centre ([protected]) and said parts are not available and it will take time 4 to 5 days. why????

They did already perform an ineffective service. Having brought the matter to the Office of President, customer service, the regret is that Samsung displays continued ineffectiveness at the highest level of escalation! So, it is my view that always buyer beware before buying any Samsung product.

What I am looking for against my complaint???

I would like to file my extreme dissatisfaction with the SAMSUNG SERVICE CENTER.
What a Beautiful Solution!
Samsung Management can you please tell me???

It's a totally miss managed service that Samsung is giving services also totally unsatisfied with the service. I should say these organizations are charging money on a regular basis for not giving any facility, they are not cooperative. The charges for every damn thing and they are cheating the employees, organizations because they don"t think about the customer and they, are only worried about their quarterly profit.

I am hoping that I am writing to the highest level in Samsung Customer Service. It has been a painful experience until now to deal with the support team you have. I have had several conversations, and points of online interactions in dealing with the problems.

Totally my time has been wasted so much that I am very concerned if it is worth the time again to send this email to the office of the president. However, now that I have a defective unit in hand, I need to take the steps necessary to have it replaced and justify my investment. I do not think it is worth my time and efforts to have the unit sent again for "diagnosis" or "repair", and wait for it to arrive.

I am going through a horrible experience as well.

I've been a long-time customer of Samsung products, but Samsung Electronics of Indian customer service is rock bottom as well as its service/warranty policy.

NOTE:- Requests to speak with Tier II or Tier III technician just get you a long hold time and the same person comes on the phone with some other silly thing to try that doesn't fix anything. I eventually asked to speak with a senior customer support team member and that was also ignored until I repeated the request.

I have been doing a lot of online research on Samsung and it has been an eye-opening experience. I quickly noticed a very common pattern: -

1. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCTS.
2. SAMSUNG CUSTOMER SERVICE IS NON-EXISTENT.
3. SAMSUNG IS VERY INCONSISTENT IN HANDLING COMPLAINTS.
4. IT IS A BIG MISTAKE TO BUY SAMSUNG.

Where is the proof that my case has been escalated? I am really struggling hard to write up decent words in my email. Because I just see that you guys continuously don't give any damn to my request. And from the very beginning, I am telling you that you guys are pathetic and HIGHLY UNPROFESSIONAL SAMSUNG SERVICE TEAM. I am trying to find my way to complain about you in the public forum nothing more else.

Kindly do needful immediately and as soon as possible and take action nothing more else also will be should give best services of valuable customer. Please let me know if you are unable to provide me with that so I can escalate the matter to the social side.

Thanks & Regards
Sanjoy Khatua

[protected]
[protected]

Mere phone ka display tut gaya tha jo ki Samsung care plus tha aor uska bima tha aor mera 1600 rupay ka amount bhii net pa cuta diya tha aor Samsung serves center per 7/6/2021 per repair ka liye daal aaya tha jo ki 10 din kii bola tha unhone abhi tak repair nhii kiya wo bol rahe ho jayega 2.3 din ma but 7 ko 1 month pura ho jayega aor abhi tak sahii nhii hua mobile jhansi Samsung serves center up

I was facing issues in accesiing prime video on my tv. So I called customer care and they advised me with some steps to perform on my tv. Still the issues remains the same, so the guy arranged an engineer visit for 20th jun, 2021. The engineer came, who DOES NOT EVEN HAVE ANY PRODUCT KNOWLEDGE, called the same technical team with whom I dealt with in the first place. The engineer with his personal remote did various troubleshooting steps without his knowledge, he blindly done everything and it turned on restricting all of my apps from my tv. Now I am left with no AAPs on my tv and taking continue follow up, about case being investigated and the engineer who instead of resolving my issue, make it more WORST for me assured that I will come with a senior engineer and today is 25th of June, no one came. I ALSO CALLED CUSTOMER CARE ON CALL AGAIN, who told your request is still open and we are escalating this further and also assured me that a new senior engineer will visit tomorrow. THAT TOO DIDN'T CAME!!!Now I am fed up with samsung as I am trying to address my issue by calling your team and they keep cutting and disconnecting my call. IT'S REALLY UNPROFESSIONAL AND DISGRACEFUL BEHAVIOUR WITH CUSTOMERS.. The engineers visited was SHAILESH PATEL, HIS SENIOR GANSHYAM PATE ARE FRAUDSSSSSS... Samsung is entertaining such engineers who keep getting thier brand name down
I SERIOUSLY WANT SOMEONE TO LOOK ITNO THIS AND RESOLVE WHAT needs to be done.. Samsung you should value your customers and teach your service team how to talk with customers and never CUT CALLS IN BETWEEN. THAT IS REALLY REALLY BAD!!!

I have made payment of 2160RS through Samsung pay mini app on 17 June 2021. Amount has been debited from account but the money didn't send to the person bank . After waiting seven days I raised quary about Amount debit but they said Amount is not debit from my account. It's all about fraud through Samsung pay mini app.

I purchased the phone s20fe 4g in the month of Jan 2021 and I am currently facing issues such as battery backup, performance, charging time, overheating etc..

I also saw the same phone comes with snapdragon processor now (launched in March or April) which is way better at battery and processor management.

It's unfair that people who bought the 4g version so close to the 5g version launch we haven't gotten any offer to get the device changed with benefits..

Hi,
I saw a severe display tint on grey color throughout the device in low lighting conditions, I asked customer care for replace refund within 14 days of purchase and they agreed to it, they said to submit device in service center. The service center are denying this as an issue and are saying that this is not an issue but a theme I asked them if it is a theme, to download any grey image from net in another device and transfer to the defective unit and check if the issue persists but they said they wont check anything because they only check with whatever sw samsung has provided them with. The customer care person who was handling this case said he will ask them to send images and I collected my phone after that from service center and the week after that I got the reply from customer care that no issue was found so closing the case.

Hi I bought samsung m30s mobile in Amazon in February 2020. Now restart issue is there I went samsung service centre in jayanagar Bangalore there they told mother board and display issue is there telling so many mobiles m30s mother board issue is there.due to lock down my warranty is expired..they are asking 9000rs money for repair motherboard literally I am crying...my family members all are using samsung mobiles only not happened like this...mother board issue means that is company fault not our fault..please help me for this issue

Dear Sir / Madam,

I am writing to you to raise an issue about: Damaged TV Delivered.

We ordered a Samsung TV from UA50TU8000KXXL (order id: [protected]) through Samsung online portal. They have delivered a damaged product (broken display) and this was noted by their installation engineer. As per his instructions we have raised a ticket through customer care number.
We have not received any support yet from the company to replace this damaged product. This is really annoying if brand like Samsung behave this way.

Ticket Number - 2090577. I have purchased this phone from Samsung official site . But after delivered I have seen that back cover fitting is not proper it was showing gap so I raised complaint but they said to visit service center so I visited service center but thier service engineer said that they will give only certificate for hardware problem they can't give for manufacturing defect and even they said they don't replace product because I have purchased online . What rubbish policy of Samsung have they can't replace their products even if purchased from their official site . This is really pathetic service. I want my money back or replacement of my mobile .

I have purchased this phone from Samsung official site . But after delivered I have seen that back cover fitting is not proper it was showing gap so I raised complaint but they said to visit service center so I visited service center but thier service engineer said that they will give only certificate for hardware problem they can't give for manufacturing defect and even they said they don't replace product because I have purchased online . What rubbish policy of Samsung have they can't replace their products even if purchased from their official site . This is really pathetic service. I want my money back or replacement if my mobile .

I bought samsung galaxy M51 through amazon on 17th jan 2021. After using it for 2 months it suddenly stopped charging in March 2021. Then I reached Samsung service centre and they repaired it and replaced some parts of my handset. It took them 9-10days. Now I am facing same issue again and my phone is not charging. Within 6 months of purchase same issue happened twice which clearly indicates that this product is faulty and doesn't match the standard of Samsung products. I want replacement for my Samsung M51.

R/ sir, I Purchased AC from GMR agency, Srikalahasti on 7-2-2020 and said company was given 3 services. Am waiting one year nobody cannot given 3 services, last 4 days iam calling customer care but supervisors r not respond (not called back). lastly iam waiting on call they answered warranty period is completed, hence we cannot give free service. Ok, its not my fault, the same was not informed by d agency at d time of AC purchased. iam waiting for company service boys.iam using Samsung products like TV, Refrigerator, AC & Mobile phone. Iam not asking money, am asking only ur 3 services. I think Due to carona, service boys r not attended service. In between I lost 3 services from ur side. Hence I requested to u pl. provide service. Thanking you sir. If you call back I can explain my problem sir.

I have RT28K3343R2/HL Samsung Refrigerator purchased in the year 2016. on Jun 15th we ran into cooling issue for the lower compartment and forming of ice on the upper door (Freezer). On Jun17th opened SR [protected] after several follow-ups with Customer care[protected] they have sent an engineer on 19th June. Unfortunately it was a power shutdown on that and the engineer who visited tried to open the upper board but as it was frozen he didn't try more and straightaway told that it should be either Sensor issue or Fan issue and he ordered sensor and received 500 as advance and informed that an Engineer will come and fix the sensor on Monday 21.06.2021 but as a wonderful service of Samsung no one has come on that day. Hence I have followed up with Customer Care and Service Center (SR Enterprise) whole day and on next day 22.06.2021 one engineer has come and replaced Sensor and told issue is fixed and asked to check the cooling after few hours but there is no change still the issue persisted. Hence I have called the Customer number on the same day 22.06.2021 and made complaint in the SAMSUNG CEO page. On Next day afternoon 23.06.2021 an Engineer has come and his attitude is not professional without mask. He checked for 15min and told to replace Motherboard when I asked him then what is the reason for replacement of Sensor unit. He told we thought first it could be sensor issue after replacing it we found issue is with Motherboard now and the cost of the Motherboard is 2500/- but still they are not sure what is the real issue. When I have complained about the behavior and the service of the Engineer to the service center. The enigneer called me and asked what did i say about him to the service center. I am really confused the service of Samsung. Still now my issue is not fixed.

Have logged service request twice [protected]
The customer service rep, tejaswini has been rude and impolite. The quotation for repqir/replacement is around 20000 INR.
When requested to give in writing the warranty for replacement panel along with quotation, it was plainly rejected saying that only verbal warranty will be given. We are lost and need to decide if we should choose a new TV of different instead of relying on Samsung for support.

Requesting urgently to look in to it.
Skand [protected]

I have purchase refrigerator 2 year ago. It is in warranty period but I lost my original invoice .
Please tell me how I can get service under warranty period.